Table Of Content

Chapter No. Chapter Name Page No.

Declaration (ii)

Certificate (Company) (iii)

Certificate (College) (iv)

Acknowledgement (v)

1. Chapter 1 – Introduction 1

1.1 What is bank 1

1.2 Banking in india 2-3

4-7
1.3 History of Banking in India
8-9
1.4 Types of Banks

2. Chapter-2 Company Profile 10

2.1.1 History 10-11

2.1.2 Progress 12

2.1.3 Vision 12

2.1.4 Mission 12

2.1.5 Objective 13

2.1.6 Strategy 14-16

 2.1.7 Achievement 16-20

2.1.8 SWOT ANALYSIS 21-22

2.2.1 History 22-24

2.2.2 Growth 24-26

2.2.3 Vision 26

2.2.4 Mission 26

2.2.5 Objective 27

2.2.6 SWOT ANALYSIS 28-31

3. Chapter-3 Comparative Analysis 32

3.1 Facilities of Union bank of India 32

3.1.1 Debit card 32

3.1.2 other card 33

3.1.3 Business loan 33-34

3.1.4 Other loan 34-35

3.1.5 Wealth management 35-36

3.2 Facilities of Bank of India 36-37

37
3.2.1 Debit card
37
3.2.2 other card
37
 3.2.3 loans 37

3.2.4 wealth management 38-39

39
3.2.5 deposit schemes

4. Chapter-4 Research methodology 40

4.1 Research design 40-41

4.2 objective of the study 41

4.3 source of data 41

4.4 data collection method 41-42

5. Chapter-5 Data analysis & interpretation 43-54

6. Chapter-6 Finding 55

7. Chapter-7 Conclusion 56-58

8. Chapter-8 Recommendation 59-61

9. Chapter-9 limitation 62

10. Biblography 63

11. Questionare 64-66

List of Tables
Sno. Particulars Fig no.

1. Table showing similarities of UBI 43

and BOI
2. Table showing difference of UBI 43-44
and BOI
3. Table showing people transacting 44
with banks
4. Table showing retention rate 46

5. Table showing factors influencing 47

people to open account
6. Table showing rating of 48
experience
7. Table showing rating of service 49

8. Table showing average balance 52

maintained
9. Table showing customer 53
preference

List of Figures
Sno. Particulars Fig no.
1. Figures showing 45
breakup of customer
2. Figures showing stay 46
long with bank
3. Figures showing rating of 48
experience
4. Figures showing rating of 50
services
5. Figures showing share 51
percentage
6. Figures showing average balance 52
maintain
7. Figures showing customer 53
preference