CERTIFIED PERFORMANCE & COMPETENCY DEVELOPER

MODULE 1: COMPETENCY, PERFORMANCE AND PCMS

o What is Competency
o Competency Iceberg Model
o Classification of Competencies
o Measurement of Competency
o Performance Aspects
o Types of Performance Measurement
o Performance and Competence Management as a Concept
o PCMS Model

MODULE 2: THE BALANCED SCORECARD

o Performance planning
o The Balanced Scorecard
o Cascading process
o The Balanced Scorecard Measures

MODULE 3: COMPETENCY FRAMEWORKS AND MAPS

o What is a Competency Map/ Framework

o Types of Framework
o Uses of Competency Framework
o Creating a competency Map
o Quan Competence Framework
o Threshold Trait Analysis
o Using BARS for Competency Maps
o Implementing the Mapping Process

MODULE 4: PERFORMANCE REVIEW SYSTEMS

o Model for Performance Review

o Perspective Involved in Performance Reviews
o Performance Rating Methods
o Common Problems with Rating
o Legal Aspects of Performance Appraisals

MODULE 5: ASSESSMENT CENTERS

o What are Assessment Centres

o Historical Perspective on Assessment Center
o Basic Steps Followed in an Assessment Center
o Types of Techniques Used in Assessment Centres

MODULE 6: PERFORMANCE ANALYSIS & IMPROVEMENT

o From Training to Performance

o Identify Root Cause
o Identifying Casual Factors – Setting Learning Goals and Objectives
o Selecting Best Training Method And Understanding Learner Type
o Developing a Good Design
o Building Appropriate Evaluation Methodology