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W-CUSTINCSSP-SHLR-3RD-TSYS-WIN-WTS-GLO C.SH.SK.DCAS
W-CUSTINCSSP-SHLR-3RD-TSYS-DC-DBA C.SH.INT.DB
W-CUSTINCSSP-SHLR-3RD-TSYS-DC-NL-OPS C.DPS.NL.DCI.AMS.FM
W-CUSTINCSSP-SHLR-3RD-TSYS-DC-LAN C.DPS.INT.DCN.DCNET.SHELL
W-CUSTINCSSP-SHLR-3RD-TSYS-FM-SUP-GLO C.SH.MY.MW.FM
W-CUSTINCSSP-SHLR-3RD-TSYS-GLS C.SH.MY.GLS
W-CUSTINCSSP-SHLR-3RD-TSYS-JDE C.DPS.ZA.MSY.ISERIES
W-CUSTINCSSP-SHLR-3RD-TSYS-K2-SUP-GLO C.CCS.MY.CLC.SHELL.K2
W-CUSTINCSSP-SHLR-3RD-TSYS-RNM C.SH.MY.LUX.CIC
W-CUSTINCSSP-SHLR-3RD-TSYS-MW-ARNM C.SH.MY.MW.ARNM
W-CUSTINCSSP-SHLR-3RD-TSYS-JM-GLO C.SAP.SK.GA.JMSHS
W-CUSTINCSSP-SHLR-3RD-TSYS-SABRIX-NSD C.SH.MY.SABRIX
W-CUSTINCSSP-SHLR-3RD-TSYS-SMG-ATOS SE.SMG.INT.SHELL.OS390.ATOS
W-CUSTINCSSP-SHLR-3RD-TSYS-SAP-MY C.SAP.MY.S-P.SHELL.OP1
W-CUSTINCSSP-SHLR-3RD-TSYS-SAP-SK C.SAP.SK.S-P.SHELL.OP1
W-CUSTINCSSP-SHLR-3RD-TSYS-NAS-RMI C.DPS.MY.SBO.NAS.RMI
W-CUSTINCSSP-SHLR-3RD-TSYS-BNR-RMI C.DPS.MY.SBO.BNR.RMI
W-CUSTINCSSP-SHLR-3RD-TSYS-SAN-RMI C.DPS.MY.SBO.SAN.RMI
W-CUSTINCSSP-SHLR-3RD-TSYS-DC-RNM-WIN C.SH.MY.WIN.CIC
W-CUSTINCSSP-SHLR-3RD-TSYS-SP-BSD-SUP-GLO SUP.COGNIZANT.INT.BSD.REQUEST
W-CUSTINCSSP-SHLR-3RD-TSYS-SP-BSD-SUP-GLO SUP.COGNIZANT.INT.BSD.REQUEST
W-CUSTINCSSP-SHLR-3RD-TSYS-DSM C.SH.MY.DSM
ITSO (IT Service Offering)
T-Systems - Citrix
T-Systems - Database
T-Systems - Datacenter
T-Systems - DC Network
T-Systems - File Mover
T-Systems - Global Licensing
T-Systems - iSeries Support
T-Systems - K2
T-Systems - Linux
T-Systems - Middleware JBOSS
T-Systems - Middleware JobManagement
T-Systems - Middleware Sabrix
T-Systems - OS390
T-Systems - SAP (MY)
T-Systems - SAP (SK)
T-Systems - Storage NAS
T-Systems - Storage Restore
T-Systems - Storage SAN
T-Systems - Windows
T-Systems - Sharepoint
T-Systems - Azure
T-Systems - Database DSM
TSI SM9 groups to assign to ServiceNow ServiceNow Shell AG
CUST.SHELL.INT.SN.JV-NIGUISDHS NIGUPSDHST{SPT}
CUST.SHELL.INT.SN.JV-RUSUIHOST RUSUPHOSTSUP{SPT}
CUST.SHELL.INT.SN.GXTRFUNSAPAM GXTRFUNSAPAMS{SPT}
CUST.SHELL.INT.SN.GLBDSXGSOPMG GLBDSXEATSOFF
CUST.SHELL.AR.SN.JDE GLBDSXEJDEOFF{SPT}
CUST.SHELL.INT.SN.IMSERVICES GLBUPFFVCGIDLV{SPT}
CUST.SHELL.INT.SN.IMS APMGFXNISMSUPOFF{SPT}
CUST.SHELL.INT.SN.CPMFD GLBITSENGMSASD{ASD}
CUST.SHELL.INT.SN.FFV EUAITSFFVTASD{SPT}
CUST.SHELL.INT.SN.GRM EUAGFXNLCSUPDLV{SPT}
CUST.SHELL.INT.SN.SRP EUAGFXNLCSUPDLV{SPT}
CUST.SHELL.INT.SN.PT GLBPTSOMASD{ASD}
CUST.SHELL.INT.SN.FAAS GLBGFXFAASDLV{SPT}
CUST.SHELL.INT.SN.MSSEARCH GLBGFMSSRCHIDLV{SPT}
CUST.SHELL.INT.SN.SPOMIG GLBGFSPOMIGR{SPT}
CUST.SHELL-ATT.SN.SPOC W-CUSTINCSSP-SHLR-3RD-ATT
CUST.SHELL-TCS.SN.ASSIGN TCS-SvD-RDM-RECEIVE-GLO
CUST.SHELL-TCS.SN.REJECT TCS-SvD-RDM-REDIRECT-GLO
Special Outbound AG
SUP.CNC.INT.SHELL.JDE W-CUSTINCSSP-SHLR-3RD-TSYS-CNC
C.SAP.MY.S-P.SHELL.JV W-CUSTINCSSP-SHLR-3RD-TSYS-HAN
C.SAP.DE.MPHS.ARCHIVING W-CUSTINCSSP-SHLR-3RD-TSI-JIVS
Description
Remote Group - AG solely used to replicate JV SPDC Tivoli events to DWNG/SM7 Contact for
JV Nigeria: GXSPDCSSA-IT-Wintelserver-Support@shell.com
Remote Group - Joint Venture group for SEIC Contact for JV SEIC: SEIC-IT-
Hosting@sakhalinenergy.ru
RemoteGroup Sharepoint Services for Shell - Identity Management Service team (IMS)
RemoteGroup Sharepoint Services for Shell - Capital Project support team (CPMFD)
RemoteGroup Sharepoint Services for Shell - Foundation for Value team (FFV)
RemoteGroup Sharepoint Services for Shell - Group Record Management Team (GRM)
RemoteGroup Sharepoint Services for Shell - Sales & Retails Pricing team (SRP)
RemoteGroup Sharepoint Services for Shell - Expertise Finder Support team (PT)
Remote Group Sharepoint Services for Shell SIMAAS SIMEIO SUPPORT (SIM SPT)
To create new INC ticket to TCS EUC assignment group in ServiceNow. Remote group directed
to TCS Service Desk, who will then create in correct EUC queues (eg AD team, Onedrive team)
CUST.SHELL-TCS.SN.ASSIGN TCS-SvD-RDM-RECEIVE-GLO
CUST.SHELL-TCS.SN.REJECT TCS-SvD-RDM-REDIRECT-GLO
Description
To create new INC ticket to TCS EUC assignment group in ServiceNow. Remote group
directed to TCS Service Desk, who will then create in correct EUC queues (eg AD
team, Onedrive team)
Note: This AG workable if assign using new child incident.