ACTIVIDAD DE APRENDIZAJE 14

EVIDENCIA 1 DIALOGUE EVALUATING PRODUCT AND SERVICE

BEATRIZ ELENA GALVIS RINCÓN

FASE EVALUACIÓN

SERVICIO NACIONAL DE APRENDIZAJE SENA

NEGOCIACIÓN INTERNACIONAL
2019
 Actividad de aprendizaje 14

Evidencia 1: Dialogue “Evaluating product and service”

Para un profesional en cualquier campo de acción es necesario usar el inglés como

herramienta de comunicación de sus ideas y apreciaciones, acerca de un proceso de gestión
en un negocio en el cual tiene directa participación.

Con esta evidencia, adquirirá el vocabulario, las estructuras gramaticales y las frases para
que pueda desenvolverse con fluidez y coherencia oral en inglés al momento de participar en
una actividad evaluativa de los procesos, además de presentar soluciones y discutir acerca de
ellas para realizar planes de mejoramiento, siempre en beneficio de la compañía de la cual
haga parte.

Según lo anterior, para desarrollar esta evidencia, es importante que lea y analice previamente
el material de formación denominado Presenting and improvement plan, además del material
complementario Improving business processes.

Posterior a estas lecturas y con la finalidad de cumplir con el propósito de esta evidencia,
desarrolle en un documento los siguientes puntos:

1. Elabore un diálogo en inglés de dos personas, en el cual evalúe el proceso de gestión de la

empresa en la que trabaja, o de una empresa que conozca, para hacerlo tenga en cuenta lo
siguiente:

o Utilizar el presente perfecto al hablar de los procesos que se han implementado.

o Usar los condicionales, con el fin de plantear algunas modificaciones y actividades a
implementar para el mejoramiento de procesos.
o Incluir preguntas de información (Wh questions) en las que un hablante pregunta y el
otro responde.
o Representar el diálogo de manera gráfica usando caricaturas y nombres para los
personajes.

2. Realice un glosario de términos basado en el material complementario mencionado, con

los términos que le hayan sido útiles en la creación del diálogo, este debe estar compuesto
del término y su definición en inglés; si lo considera necesario, puede utilizar el diccionario
monolingüe online de su preferencia.
 1. DIALOGUE

Donald; Hi, how are you?

Rygan; well thanks and you?
Donald; well thank God
Donald; tell me a little how the process of quality management will in your
company's flowers
Rygaan; clear that if, at the time I have been working hard in the implementation and
improvement of the quality by means of safety standards in the operational areas of
the company's flower, specifically cutting and harvesting of the same staff.
Donald; interesting that I've been thinking about creating my own flower company,
I've been needing information in connection.
Rygaan; has my support, keep in mind that you need to start a process of management
in your company as I have been running with the staff that you mentioned.
Donald; and that is a management process? And how you are implementing it?
Rygaan; A Management process is a set of activities that interact with the aim of
transforming elements that come in and out for the satisfaction of customers. And I
have implemented it in several rules which must be fully complied with in the
company and in the area that I told you about.
Donald; and why you’re implementing it in the cutting area?
Rygaan; because of the cutting area starts the good quality of the product in this case
the flower to be exported to the outside, is the primordial base to leave well of the
company with all the maximum quality.
Donald; I like the subject, besides I have read books about the theme of flowers, it is
impressive the varieties that there are.
Rygaan; well, one of the primary rules regarding the safety of the operator is to use
his uniform very well with his waterproof vest and pants, and his gloves in order not
to be cut at the moment of having the flower in his hands, another is to have an
average weight when loading the product in order not to have future inconveniences
with the postures, another is to inform in time any novelty that presents itself at the
moment of cutting the flower as they are; to cut off the hand, a foot, sliding, those are
some very noticeable flaws that can be prevented in time.
Donald; if you don’t put it into practice the others won’t.
Rygaan; of course if, if you want to accompany me in this welcome process, it is
more help you to run your project of creating your own company.
Donald; if I have time right now I will accompany you, otherwise I will go to not
take up more time, I think it has been very clear to me the management process that
you are carrying out, I hope everything will turn out very well for you. I leave you
many thanks for your valuable information, we’re talking.
Rygaan; thank you very much for listening to myself
 CARTOON 1.
Donald; Hi, how
are you?
Donald; well thank Rygan; well
God thanks and you?

CARTOON 2.
Donald; tell
me a little
how the
process of Rygaan; clear that if, at
quality the that
Rygaan; clear timeif,I athave beenI
the time
management have beenworking
working hardhard inin thethe
will in your implementation
implementation and improvementand of
company's the qualityimprovement
by means ofof safety the
flowers standards inquality by means of
the operational safety
areas of
standards
the company's in
flower, specificallythe
operational areas
cutting and harvesting of the same of the
staff. company's flower,
specifically cutting and
harvesting of the same
staff.
 CARTOON 3.
Donald; interesting
that I've been Rygaan; has my support,
thinking about keep in mind that you need
creating my own
to start a process of
flower company,
I've been needing management in your
information in company as I have been
connection. running with the staff that
flowers you mentioned

CARTOON 4.
Rygaan; A Management process is
Donald; and that is
a set of activities that interact with
a management
process? And how the aim of transforming elements
you are that come in and out for the
implementing it? satisfaction of customers. And I
Flowers have implemented it in several rules
which must be fully complied with
in the company and in the area that I
told you about
 CARTOON 5.
Donald; and Rygaan; because of the
why you’re cutting area starts the
implementing it good quality of the
in the cutting product in this case the
area? flower to be exported to
the outside, is the
primordial base to leave
well of the company with
all the maximum quality.

CARTOON 6.
Donald; I like the
subject, besides I
have read books Rygaan; well, one of the primary
about the theme of rules regarding the safety of the
flowers, it is operator is to use his uniform
impressive the very well with his waterproof
varieties that there vest and pants, and his gloves in
are. order not to be cut at the moment
of having the flower in his hands,
another is to have an average
weight when loading the product
in order not to have future
inconveniences with the postures,
another is to inform in time any
novelty that presents itself at the
moment of cutting the flower as
they are; to cut off the hand, a
foot, sliding, those are some very
noticeable flaws that can be
prevented in time.
 CARTOON 7.

SECURITY IN THE COMPANY

CARTOON 8.
Donald; if
you don’t put
it into practice Rygaan; of course if, if you
the others want to accompany me in this
won’t. welcome process, it is more
help you to run your project of
creating your own company.
 CARTOON 9.
Donald; if I have time right
now I will accompany you,
otherwise I will go to not Rygaan; thank you very much
take up more time, I think it for listening to myself.
has been very clear to me the
management process that
you are carrying out, I hope
everything will turn out very
well for you. I leave you
many thanks for your
valuable information, we’re
talking.
 GLOSSARY OF TERMS

 Harvesting; Act of catching the fruits or products of the field, after their cultivation.
 Management; Organization, management and management of a community or an
institution. The poor administration of many governments kept the country in misery.
The Company's administration awarded the most outstanding workers.
 Safety; State of a person or thing in which it is free of risk or danger. The authorities
reinforced the security of the bank with bars and alarm systems.