HUMAN RESOURCE MANAGEMENT

(MGT 4320)
DR NURITA BINTI JUHDI

DATE OF SUBMISSION: 06TH JANUARY 2019

MANAGEMENT INFORMATION ABOUT THE HRM ISSUES COMPANY BY:

NURUL FATHIRAH SYAWANI BT KASMAN DL 1529926

Table of Contents

1 INTRODUCTION...................................................................................................... 3

2 PROBLEM STATEMENT........................................................................................... 4

3 RESEARCH METHODOLOGY.................................................................................5-6

4 DATA COLLECTION & ANALYSIS......................................................................... 7-23

5 RESEARCH FINDING...............................................................................................24

6 FINDING'S SUMMARY & RECOMMENDATION......................................................25

7 CONCLUSION......................................................................................................... 26

8 APPENDIX................................................................................................................27

2
 INTRODUCTION

Mah Sing Group Bhd. is an investment holding company, which engages in the
development of residential and commercial properties; and provision of management
services to its subsidiaries. It operates through the following segments: Properties,
Plastics, and Investment Holding and Others. The Properties segment invests and
develops residential, commercial, and industrial properties. The Plastics segment
manufactures, assembles, and sells plastic moulded products. The Investment Holding
and Others segment focuses on investment holding operations; provision of
management and property support services; and trading of building materials. The
company was founded by Hoy Kum Leong in 1965 and is headquartered in Kuala
Lumpur, Malaysia.Mah Sing has achieved recognition as an innovative developer of
niche products and trend-setting townships.

Set in prime locations, Mah Sing developments in Kuala Lumpur and the Klang Valley,
Penang Island and Johor Bahru have cemented our position as Malaysia’s premier
lifestyle developer. Mah Sing projects are a showcase of contemporary lifestyle
statements; grand entrances, lush landscaping, and practical yet functional homes with
quality finishes within a guarded and gated environment are all hallmarks of Mah Sing’s
developments.

Benchmarking ourselves globally, Mah Sing also aim to become a world class
developer and in our quest for excellence, they remain committed to their corporate
philosophy of maximizing shareholders value by delivering quality driven products and
excellent services to their customers.

3
 PROBLEM STATEMENT

The issues to explore the employee satisfaction towards training and career
opportunity at Mah Sing Group. In the era which information technology rapidly
develops, the pace of economic development at Mah Sing Group is accelerating
and the development trend of the business organization towards the flat is
becoming more and more obvious. This made the training to the employee are
important to make the employee more knowledgeable and motivated to face the
customers and all the problem. At the same time, to survive and gain a competitive
superiority in the wave of global economic development, enterprises need to create
talent superiority and place enhancing employees’ input and output in a priority
position.

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 RESEARCH METHODOLOGY

1.1 Research Strategy & Design

 The strategy I used in this study is 100% of the survey questionnaire
with over 10 questions I have made regarding employee satisfaction towards
training and career opportunity. I interviewed 30 people to know their
perception towards training and career opportunity at Mah Sing Group.A
survey questionnaire is a set of questions used in a survey. The survey
questionnaire is a type of data gathering method that is utilized to collect,
analyze and interpret the different views of a group of people from a particular
population which is the employee at Mah Sing Group.

 Survey questionnaire
The survey questionnaire covered the respondents age, gender , level
education , marital status , monthly income , religion and duration with the Mah
Sing Group bank also 10 question regarding perception on employee
satisfaction towards training and career opportunity.

 Participants
The respondents for this study were 30 respondents consist of male and
female, the age starting from 21 years old until 50 years old above and comes
from Mah Sing Group employee.

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1.2 Research Method – Quantitative research

In order to satisfy the objective of the research study, the main characteristic of the
research is quantitative research that offer a complete description and analysis of a
research subject, without limiting the scope of the research and the nature of
participant’s responses.

Factor using Quantitative research:

 The aim is to classify features , count them , and construct statistical models
in an attempt to explain what is observed
 We knows clearly in advance what he/she is looking for.
 Recommended during final phases of research project.
 Suitable for data is in the form of number and statistic, questionnaires or
equipment to collect numerical data.
 Quantitative data is more efficient, able to test hypotheses, but may miss
contextual detail.
 Researcher tends to remain objectively separated from the subject matter.

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 DATA COLLECTION & ANALYSIS

PART A – DEMOGRAPHY INFORMATION

Gender

Gender
16

14

12

10

0
MALE FEMALE

The graph show gender for the 30 respondents, 15 respondents are male and 15
respondents are female.

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Age

Age
18

16

14

12

10

0
20 – 30 30 – 40 41 – 50 > 50

The graph show age for the 30 respondents, where the higher respondents is comes
from 16 respondents ( 41 - 50 years old ) , follow by 14 respondents ( 30 - 40 years old )
, then 10 respondents ( 20 - 30 years old ) , and with 0 respondents ( above 50 years
old ).

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Marital Status

Marital Status
16

14

12

10

0
SINGLE MARRIED DIVORCED

The graph show the 30 respondents according to marital status whereby the same level
of respondents is 14 respondents are married and 14 respondents are single and 2
respondents are divorced.

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Education Level

Education Level
18

16

14

12

10

0
No education Secondary (SPM) Diploma Degree Postgraduate
(Master/PhD)

The graph show 30 respondents according to education level which consist of 2

respondents having secondary (SPM) certificate , 12 respondents with a Diploma
certificate , 16 respondents having a Degree certificate , and 0 respondents comes from
Postgraduate (Master/PhD) certificate.

10
Monthly Income

Monthly Income
14

12

10

0
≤ RM1000 RM1001 – RM2,001- RM3,001- RM4,001- > RM5000
RM2000 RM3000 RM4000 RM5000

The graph show 30 respondents according to monthly income which consist of 0

respondents having their salary below than RM1000 , 1 respondents with RM1001-
RM2000 salary , 13 respondents with RM2001-RM3000 salary , 11 respondents with
RM3001-RM4000 salary , 2respondents with RM4001-RM5000 salary and 3
respondents that having their salary above than RM5000.

11
Religion

Religion
12

10

0
Islam Christian Buddhist Hindu Others

The graph show 30 respondents according to religion which consist of 11 respondents

are from Islam, 5 respondents are from Christian, 10 respondents are from Buddhist, 3
respondents are from Buddhist, 1 respondents are from others religion.

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Duration working with Mah Sing Group (Years).

Duration working with Mah Sing (Years).

12

10

0
0-2 2-5 5-10 >10

The graph show 30 respondents according to duration working with Mah Sing Group
(Years) which consist of 7 respondents are working 0-2 years with Mah Sing, 11
respondents are working 2-5 years with Mah Sing, 11 respondents are working 5-10
years with Mah Sing, 1 respondents are working more than 10 years with Mah Sing.

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PART B

1. In your work, do you find it easy to apply the training

that you already received.

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The first question, is it they easy to apply the training that their received to their work.
The graph show 30 respondents according to the result which consist of 0 respondents
are strongly disagree, 1 respondents are disagree, 13 respondents are neutral, 11
respondents are agree, 5 respondents are strongly agree.

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 2. There are opportunities available for you to develop new
skills.

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The second question, is it there are opportunities available for them to develop new
skills. The graph show 30 respondents according to the result which consist of 0
respondents are strongly disagree, 3 respondents are disagree, 10 respondents are
neutral, 16 respondents are agree, 1 respondents are strongly agree.

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 3. There are opportunities for you to cross-train and learn
new skills.

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The third question, is it there are opportunities for them to cross-train and learn new
skills. The graph show 30 respondents according to the result which consist of 0
respondents are strongly disagree, 0 respondents are disagree, 21 respondents are
neutral, 8 respondents are agree, 1 respondents are strongly agree.

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 4. Do you have an opportunity for career development
within company.

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The next question, is it have an opportunity for career development within company.
The graph show 30 respondents according to the result which consist of 0 respondents
are strongly disagree, 4 respondents are disagree, 9 respondents are neutral, 14
respondents are agree, 3 respondents are strongly agree.

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 5. Do you encouraged to take the initiative in determining
your own career development.

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The fifth question, is it they encouraged to take the initiative in determining your own
career development. The graph show 30 respondents according to the result which
consist of 0 respondents are strongly disagree, 1 respondents are disagree, 20
respondents are neutral, 7 respondents are agree, 2 respondents are strongly agree.

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 6. Do you have a good idea about the career opportunities
open to you at Mah Sing Group.

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The next question, is it a good idea about the career opportunities open to them at Mah
Sing Group. The graph show 30 respondents according to the result which consist of 1
respondents are strongly disagree, 2 respondents are disagree, 19 respondents are
neutral, 7 respondents are agree, 1 respondents are strongly agree.

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 7. Do you satisfied with the investment that organization
makes in trading and education.

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The next question, is it they satisfied with the investment that organization makes in
trading and education. The graph show 30 respondents according to the result which
consist of 0 respondents are strongly disagree, 6 respondents are disagree, 15
respondents are neutral, 9 respondents are agree, 0 respondents are strongly agree.

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 8. My organization always give me opportunity to give any
ideas about training that suitable to attend.

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The next question, is it the organization always give them opportunity to give any ideas
about training that suitable to attend. The graph show 30 respondents according to the
result which consist of 0 respondents are strongly disagree, 3 respondents are
disagree, 19 respondents are neutral, 6 respondents are agree, 2 respondents are
strongly agree.

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 9. Overall, how satisfied are you with the training you
received for your present job?

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The next question, in overall, how satisfied are they with the training that they received
for their present job. The graph show 30 respondents according to the result which
consist of 0 respondents are strongly disagree, 4 respondents are disagree, 10
respondents are neutral, 13 respondents are agree, 3 respondents are strongly agree.

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 10. Overall, how satisfied are you with your career
development within Mah Sing Group?

1.Strongly Disagree 2.Disagree 3.Neutral 4.Agree 5.Strongly Agree

The last question, in overall, how satisfied are they with their career development within
Mah Sing Group. The graph show 30 respondents according to the result which consist
of 0 respondents are strongly disagree, 0 respondents are disagree, 13 respondents are
neutral, 13 respondents are agree, 4 respondents are strongly agree.

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 RESEARCH FINDING

 The analysis of their responses revealed a certain degree employee

satisfaction towards training and career opportunity at Mah Sing Group.
 Some respondents expressed their dissatisfaction towards training and
career opportunity at Mah Sing Group.
 Consist of 15 female and 15 male respondents in this research.
 Awareness & understanding about training and career opportunity more to
degree holders in education level part with 16 respondents.
 There are opportunities for them to cross-train and learn new skills and the result
21 respondents are neutral.
 The organization always give them opportunity to give any ideas about training
that suitable to attend. The higher votes with 19 respondents is neutral.

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 FINDING’S SUMMARY & RECOMMENDATIONS

A major research finding in this study was the high degree of relationship between
training and career opportunity job satisfaction among employees in Mah Sing Group.
The problems that this few employee face at this company is they did not understand
what the trainer want to give in their speech. Some of them also have problem to
improve the career due to their education level and experienced.

The implication of this problems is first the information that the trainer what to give to the
employee will be stuck and the employee will not get the information in the best way.
They will get bored and will not interested to join the next program that already manage
by the HRM.

Next, when the employee want to improve their career opportunity but have many
obstacle they will easy to give up and will find new work place that can accept them with
high salary and position.

Besides that, training for employee also will make them get some motivation so if they
can understand and accept the problem that they face. From an employee standpoint, it
means that training received is related to a significant portion of the satisfaction
experienced on the job. It means that employees value training, and deem it a
necessary part of the job. The value of an organization depends on its employees. So a
company must employ competent and motivated people. To be competitive and
profitable, a company must include education, training and employee development as
an essential part of its strategy.

For my opinion and experience, every people can have a change to improve their self.
As a human resources management they need to voice out the problem that employee
face to the higher level and tell them new idea which is make a training that can improve
their skill and knowledge that can make them get more career opportunity. Mah Sing
Group is a big property development that gain many profit from their business so they
need to rewards their staff by improve their career it can make the staff happy and feel
appreciated with what all they have done to the company.

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 CONCLUSION

The major lessons that I have learned from HRM perspective. The study examined
employee satisfaction towards training and career opportunity, the effect of working
conditions on employee satisfaction, the impact of training and development on
employee satisfaction and finally the influence of human resources factors on employee
satisfaction in Mah Sing Group. The strong significant relationship between training and
career opportunity suggest how efficient and effective employees could be when highly
satisfied on the jobs. Therefore, it is evident that organizations need to apply these
tested variables: training and development, working conditions, staff retention in their
strategies in order to make employees satisfy on their jobs, which in turn will reduce
turnover rate and help achieve organizational goals. As a result of our findings and
recommendation it can be concluded that equitable rewards system such as pay,
working conditions, training and development, fair treatment, and fair human resources
practices are determinants of employee job satisfaction.

There are many HRM practices like recruitment and selection, training, performance
appraisal, career path, compensation, job definition etc. Only three practices
(recruitment and selection, training and development, compensation and benefits) were
taken to understand the impact on the job satisfaction of the employees. The findings of
these questions showed that there was a good employee satisfaction towards training
and career opportunity. The frequencies relating to the satisfaction towards training and
career development opportunities were showing the higher values. So to improve the
employee’s satisfaction towards their job and organization the management should
focus to improve the HRM practices and their qualities. It is concluded that recruitment
and selection, training and development, compensation and benefits play a vital role for
the satisfaction of the employees.

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