Restaurant Role Cards

Work in pairs. Each student takes one card.

You are the customer: You are the waiter:

You asked for a rare steak and Say that changing the steak
now wish to ask the waiter for a order is OK but that there is no
well-done steak. Also ask for more white wine left. Ask if the
your friend's wine order to be customer would like to order a
changed from red to white. different drink instead.
You are the customer: You are the waiter:
You think one of the forks is a Say sorry for the dirty fork and
little dirty so would like the explain that there is a new
waiter to take it back to get a person working in the kitchen
new one. Also ask why the and the orders are a little slow
order for starters is so slow to this evening.
arrive.
You are the customer: You are the manager:
You waited fifteen minutes for Apologise for the delay in giving
your bill to arrive and then the bill to that table and for the
there was a charge for a mistake on the bill. Offer
vegetarian pizza which nobody everyone a free drink.
at your table had. Demand an
explanation.
You are the customer: You are the waiter:
Tell the waiter that everything Thank the customer for the
was excellent and you especially compliment, but say that
liked the steak sauce. Would it unfortunately the chef can't give
be possible to speak to the chef the recipes for any dish to the
and get the recipe for it? customers as it is a secret
recipe.
You are the customer: You are the waiter:
Ask for a table for nine people Ask if the group has reserved a
and ask if it's possible to have a table. If not, put them on the
birthday cake and candles for small table near the bathroom.
one of the people in your group. The restaurant does NOT give
birthday parties or cakes!
You are the customer: You are the manager:
Make a reservation for tonight You are full tonight at 9 o'clock
at 9 o'clock for 6 people. Two of but there is a table free an hour
your friends smoke. earlier.What section does the
customer want - smoking or
non-smoking.