What are the dimensions of quality?

What are the barriers to implement TQM?

Write the contribution of juran in TQM?

What are the pillars of TQM?

Define Total Quality Management.

What is quality planning?

What is Deming Cycle?

What is quality control?

What are the four absolutes of quality defined by Crosby?

Give the six basic concepts of TQM?

Elaborate the fourteen steps involved in Crosby‟s total quality approach

Describe the Deming‟s 14 points for the improvement of quality management?

Explain the various dimensions of quality

a)Describe the barriers in the implementation of TQM

b) Elaborate the TQM framework and importance of each elemant

Discuss Juran’s principles of quality improvement.

Discuss various cost contributing to the cost of quality. Give example for each.

a) what do you mean by customer satisfaction? Explain a customer satisfaction model.

b) Briefly discuss on customer satisfaction

a) what are the customer perception of quality? Explain.

b) How customer needs are translated into requirements in kano model?

Explain the issues related to customers complaints and retention?

How can the organizations use customer feedback to their benefits. Give example
Design customer satisfaction questionnaire to evaluate the level of the customer satisfaction in
the following industries:

i) A mobile service provider

ii) A sport shoe manufacturer.

Select a product or service and describe how the dimensions of quality influence its acceptance

Unit IV

Write the key concepts of six sigma?

List out the benefits of total productive maintenance?

Define process capability index?

What is Taguchi quality loss function?

What are the phases of QFD process?

What are control chart for attributes?

State the objectives of performance measures.

Differentiate between control charts for variables and attributes.

What are the eight pillars of TPM?

Write the specific use of np- chart?

Explain QFD with suitable example. What are its advantages and limitations?

Discuss the need, constructions and application of control charts for variables.

Briefly explain the concept of six sigma with an example.

What are the pillars of TPM? Discuss them in detail and how are they implemented?
Explain the concept of Taguchi’s quality loss function in detail. Give an example.

What are the six major loss areas need to be measured for implementing TPM? Indicate the
method of measuring any two of these major losses.

Explain the six basic techniques used for presenting performance measures.

Explain the step plan to establish the TPM in an organization in detail.

With suitable example explain the various stages of building a house of quality matrix.

Explain the stages of six sigma in process improvement.

Devise a QFD methodology for design and development of cups used in vending machine for
dispersing hot and cold beverages.

Six sigma concept can be applied to nonmanufacturing processes. Do you agree with this
statement ? Justify your answer with suitable example.

UNIT V

What are the important requirements of QS9000?

Mention the different types of quality audits?

What are the ISO 9000 standards?

Define Quality audit?

What is internal quality audit and external quality audit?

What are the concepts of quality audit?

List the various product evaluation standards of ISO 14000.

What is meant by environment policy?

Differentiate between TS 16949 and ISO 14001 standards.

List out the global benefits of adopting ISO 9000 system.

Enumerate the various aspects of ISO 14000 environmental management system? Brief the
various principles of ISO 14000 series?

Illustrate the detailed procedure for quality auditing? Brief the attributes of a good auditor?

Explain about the various processes used in ISO 9001 quality management system.

With the help of flow chart explain the various divisions of ISO 14000 standard.

Discuss the need for standardization procedures for quality assurance. Explain the requirements
of ISO system to documentation.

What are the requirements, objective and benefits of ISO 14000 system?

a)What are the origins of QS9000? Why was it developed despite of presence of ISO 9000?

Discuss in detail the following pertaining to ISO 9000:

i) Documentation

ii) Quality Auditing

i) what are the need for documentation in quality management system?

ii) Write a brief note on quality auditing in QMS.

iii) Discuss various elements of QMS

Discuss the various elements of ISO 9000:2000 quality system

i) Explain the major clauses of QS 9000 standards

ii) Discuss the benefits of ISO 9000 certification

Differentiate between ISO 9000 and ISO 14000. List the benefits that a firm would enjoy by
implementing these series of quality documentation procedures.