MARK GLOVER

Baton Rouge, LA 70809

T: 225-709-4117  M: 225-229-5930  dmglover@me.com

EXECUTIVE LEADER: SUPPLY CHAIN / INFORMATION SYSTEMS / OPERATIONS

Business Intelligence (BI), Customer Relationship (CRM) and Supply Chain Management (SCM)
Results-driven leader achieving top and bottom-line performance objectives through development and direction of
effective, profit-motivated teams. Deliver ROI results addressing cost reduction, information management, and
customer satisfaction issues across geographically dispersed operations. Generate innovative solutions for
changing business environments leveraging extensive experience in retail supply chain and information systems.
Excel in challenging, fast-paced organizations applying expertise in:
 Budgeting / P&L Accountability  Client / Vendor Solutions Development
 Cross-Functional Collaborations  Performance Improvement / Metrics
 Strategic Planning / Tactical Initiatives  Supply Chain Management
 Team Motivation & Leadership  Technology Assessment & Deployment

CAREER HIGHLIGHTS
Kmart Corporation
$35 billion chain of mass-merchandising retailer with stores in the U.S., Puerto Rico, and Guam.
 Produced $300 million in distribution center inventory reductions while improving in-stock percentages by
optimizing product flow paths.
 Cut merchandise lead-time over 53% through supply chain partnership initiatives, reducing inventory
ownership by implementing collaborative planning, forecasting, and replenishment (CPFR).
 Enhanced in-stock inventory from 78% to 96% while sustaining current inventory levels and improving product
mix.
 Conceived and presented strategic recommendations to the executive committee for merchandise in-stock
improvements, which were accepted and implemented company wide.
 Reduced markdown expenses 17% by introducing system that automated process of identifying store items
for markdowns based on sell-through rates.
 Eliminated distribution errors and reduced markdowns through an allocation system that streamlined apparel
product distribution from the warehouse to stores.
 Led major data warehouse upgrade that enhanced data and architectural capacity more than 700%.
 Improved sales forecast accuracy from less than 85% to more than 93% by implementing store/item-based
replenishment profiling systems and interfacing them with the replenishment system.
 Centralized three disparate replenishment systems that eliminated more than 67% of duplicated costs while
enhancing upgrade processes.
 Optimized performance of internal groups by initiating “town hall” meetings to facilitate communications and
individual/team recognition.
 Achieved 5:1 project completion ratio (on time and on budget) compared to previous year's performance by
driving change initiatives through team development in collaboration with management.
 Enabled 1,000+ suppliers and supply chain managers to analyze performance data by implementing a Web-
based, decision support system, Kmart Workbench, affecting more than $30 billion in annual sales.
Walmart Stores, Inc.
$122 billion global mass-merchandising retailer with 3,000+ worldwide locations.
 Re-architected, web-enabled, and increased functionality in the Retail Link System that allowed the entire
supply chain (5,000+ suppliers) to gain accurate views of their respective businesses. Grew usage from
500,000 to more than 4 million complex queries.
MARK GLOVER Page 2 of 2

Walmart Stores, Inc. (Career Highlights Continued)

 Provided mobile computing to department and store managers providing real-time access to merchandising
and supply chain information to support the “store within a store” initiative.
 Delivered 20% reduction in markdowns through development of Rule-Based, Store-Unique Markdown
System, made possible through establishment of large-scale data warehouse.
 Built Teradata data warehouse system that supported millions of complex queries, real-time event processing,
and operational systems encompassing the supply chain.
 Simplified direct import product purchasing, tracking, and accounting by implementing an new import system
to support international purchasing which represented 30% of total purchases.
 Led implementation, conversion, and installation of Walmart systems in the corporate office and 130 stores in
fewer than nine months during Walmart acquisition of Woolco, Canada supporting sales increases of over
100%.
 Built first large-scale Teradata production system to support automated replenishment and store-level
perpetual inventory. Enhanced store systems to update and transmit data ”real time” to enable the
acceleration of information and product across the supply chain. Received information systems industry
award for this implementation.

CAREER HISTORY
NAVI SOLUTIONS  Baton Rouge, LA 2008 – Present
Vice President, Managing Member
Networking, Audio & Video Integration for home and small businesses.

B.S. MANAGEMENT, LOUISIANA TECH UNIVERSITY  Ruston, LA 2005 – 2008

Concentration in business strategies pertinent to Information Systems, Manufacturing, Supplier, and Retail Supply
Chain business sectors. Advanced courses on diverse topics in CIS, ERP, SAP, Supply Chain Management,
Materials Management, Purchasing, and Retail Management; GPA of 3.7 in the College of Business.
AUDIO VIDEO SYSTEMS, LLC  Troy, MI 2002 – 2005
Vice President, Managing Member
Provided leadership and direction for businesses providing consumer solutions in customized home theater and
audio system planning, equipment acquisition, installation, and training.
KMART CORPORATION  Troy, MI 1997 – 2002
Vice President, Merchandise Operations, Planning, & Replenishment (2000 – 2002)
Promoted to manage 10 DVP and Director-level employees with oversight of more than 300 associates at
corporate office for merchandise operations for geographically dispersed stores and distribution centers.
Division Vice President, Process Innovation (1999 – 2000)
Led effort to improve business processes and results. Aligned Information Technologies priorities with Business
Re-Engineering efforts. Created and led cross-functional teams to implement process improvements.
Division Vice President, Merchandising Systems (1997 – 1999)
Led seven Director-level and managers overseeing 150-member divisional staff to ensure high functionality of
production systems; spearheaded technical architecture planning and software development for merchandising
and supply chain.
WALMART STORES, INC.  Bentonville, AR 1987 – 1997
Director, Application Development, Merchandising Systems (1995 – 1997)
Provided vision and strategic direction to seven-member direct report team with 100+ associates supporting
Global Merchandise Division; determined development priorities in collaboration with key business units.
Director, Canadian Information Systems (1994)
Led implementation of Walmart systems for Woolco Stores Canada. Established local IS team to support
operations and development needs.
Strategy Manager, Perpetual Inventory Systems
Director, Sam's Club Application Development
Manager, EDI, Information Center, Hardware Support, & Asset Administration