Documente Academic
Documente Profesional
Documente Cultură
I.S.O.9000
1 INTRODUCTION:
2 AIMS AND OBJECTIVES:
o 2.1 Objectives:
3 METHOD AND METHODOLOGY:
4 DETAIL REPORT OF PROJECT:
5 ANALYSIS OF DATA:
6 CONCLUSION:
7 DISCUSSION:
8 SUGGESTION:
9 ACKNOWLEDGMENT:
10 BIBLIOGRAPHY / REFERENCE:
INTRODUCTION:
The ISO 9000 family of quality management systems standards is intended to assist organizations to make sure that they meet the requirements of shoppers and
different stakeholders whereas meeting statutory and restrictive requirements associated with a product or service. ISO 9000 deals with the basics of quality
management systems, including the seven quality management principles upon that the family of standards relies on. ISO 9001 deals with the wants that
organizations desire to fulfill the quality should fulfill.
Third-party certification bodies offer freelance confirmation that organizations meet the wants of ISO 9001. Over 1,000,000 organizations worldwide are
severally certified, creating ISO 9001 one in every of the foremost wide used management tools within the world these days. However, the ISO certification
method has been criticized as being wasteful and not being helpful for all organizations.
There are many objectives of this project. Major few objectives are given below.
Objectives:
To understand what is ISO 9000
ISO 9001 is applicable to businesses and organizations from each sector. the method destined approach makes the quality applicable to service organizations in
addition. Its general pointers afford the pliability required for today’s various business world.
Principles of ISO 9000:
The ISO 9000 series is supported by seven quality management principles (QMP). The seven quality management principles are:
QMP 1 – client focus
QMP 2 – Leadership
QMP 3 – Engagement of individuals
QMP 4 – method approach
QMP 5 – Improvement
QMP 6 – Evidence-based deciding
QMP 7 – Relationship management
Principle one – client focus
Organizations depend upon their clients and thus ought to perceive current and future customer desires, ought to meet client necessities and attempt to exceed
client expectations.
Principle two – Leadership
Leaders establish unity of purpose and direction of the company. they must produce and maintain the inner atmosphere within which folks will become
absolutely concerned in achieving the organization’s objectives.
Principle three – Engagement of individuals
People the least bit levels are the essence of a corporation and their full involvement allow their talents to be used for the organization’s profit.
Principle four – method approach
The desired result’s achieved a lot of expeditiously once activities and connected resources are managed as a method.
Principle five – Improvement
Improvement of the organization’s overall performance ought to be a permanent objective of the organization.
Principle six – Evidence-based deciding
Effective choices have supported the analysis of information and knowledge.
Principle seven – Relationship management
An organization and its external suppliers (suppliers, contractors, service providers) are mutually beneficial and a mutualist relationship enhances the power of
each to fort worth.
Two companies which are ISO 9000 certified:
1 . TATA:
The company has been certified for ISO 9001 since 1996. the corporate obtained ISO 9001 certification for third-party examination and expediting services in
1996 and extended it to its total operations in 2000. It conjointly brought the ‘Project Accounting’ operate underneath ISO 9001 recently. Tata projects have
conjointly initiated the implementation of the environmental management system, ISO 14000 and activity health and safety assessment series, OHSAS 18000
and coming up with for these certifications throughout 2003-04.
The company signed the BE-BP agreement in December 2003. The certifications of ISO 9001, 14001 and OHSAS 18001 can guarantee basic systems of the
corporate, as well as safety and quality, are in place and facilitate during a continual improvement resulting in business excellence.
2 . MARUTI SUZUKI:
The Company was awarded ISO/IEC 27001:2005 certification by STQC Directorate(Standardisation Testing and Quality Certificate) Ministry of
Communications and Information Technology Government of India once re-assessment. In 2015 the certification has been upgraded to 27001:2013.
The Company has established and is maintaining a surroundings management system. During the year re-certification for ISO- 14001 was allotted by M/s AVI
Belgium for manufacturing plants settled at Gurgaon Manesar and R&D Centre in Rohtak. The auditors suggested a continuance of ISO-14001 for all producing
facilities.
Re-assessment of the standard systems is finished at regular intervals Andre-certification assessments are done each 3 years by a licensed third-party agency. the
corporate has an inside assessment mechanism to verify and guarantee adherence to defined quality systems across the corporate.
Advantages and Disadvantages:
Advantages
Increased client satisfaction—Since the ISO 9000 certification method nearly inevitably uncovers areas during which final product quality may be
improved, such efforts usually evoke higher levels of client satisfaction. additionally, by seeking and securing ISO 9000 certification, firms will offer their
purchasers with the chance to tout their suppliers’ dedication to quality in their own business dealings.
Improved internal communication—The ISO 9000 certification process’s stress on self-analysis and operations management problems encourages varied
internal areas or departments of firms to move with each other in hopes of gaining an additional complete understanding of the wants and wishes of their
internal customers.
Improved client service—The method of securing ISO 9000 registration usually serves to refocus company priorities on pleasing their customers altogether
respects, as well as client service areas. It conjointly helps heighten awareness of quality problems among staff.
Reduction of product-liability risks—Many business consultants contend that firms that succeed ISO 9000 certification are less seemingly to be hit with
product liability lawsuits, etc., due to the standard of their processes.
Attractiveness to investors—Business consultants and tiny business house owners alike agree that ISO-9000 certification may be a potent tool in securing
funding from working capital corporations.
Disadvantages:
Owners and managers don’t have an adequate understanding of the ISO 9000 certification method or of the standard standards themselves—Some
business house owners are not able to direct their company’s resources toward ISO 9000 registration, solely to seek out that their incomplete understanding of
the method and its needs ends up in wasted time and energy.
Funding for establishing the standard system is inadequate—Critics of ISO 9000 contend that achieving certification is often a really pricey method,
particularly for smaller corporations. Indeed, in line with a 1996 Quality Systems Update survey, the typical value of ISO certification for little corporations
(those registering but $11 million in annual sales) was $71,000.
Length of the method—Business executives and house owners at home with the ISO 9000 registration method warn that it’s a process that takes several
months to finish. The 1996 Quality Systems Update survey indicated that it took businesses a mean of fifteen months to maneuver from the first stages of the
method to the passage of the ultimate audit, which processes of 18-20 months or maybe longer weren’t that uncommon.
ANALYSIS OF DATA:
ISO 9000 may be a normal created to form the attainment of quality, consistent product easier by providing specific steps for the development of the associated
organization’s quality management system. This quality management system is supposed to watch the progress of a product or service because it goes through
every stage of production, from development to testing to assembly to client feedback.
One cornerstone of ISO 9000 is continual improvement. No company ought to ever be glad about the conditions of a method at the given moment; they ought to
invariably be searching for ways in which to form these processes additional economical and effective. ISO 9000 was written with the business world’s
unquenchable want for excellence in mind. this is often why continual improvement may be a demand of the quality – to inspire progress and therefore the
pursuit of perfection.
ISO 9000 is an internationally recognized normal, which could seem intimidating for a few smaller businesses. however, are they getting to implement an
equivalent normal adopted by multi-national corporations? Quite simply, actually. ISO 9000 may be a versatile normal that lays down necessities for a company
to follow, however, permits the organization to satisfy these necessities any approach they select. This will increase ISO 9000’s scope of effectiveness,
permitting a good vary of firms to make quality management systems that match their desires.
CONCLUSION:
To conclude my findings,
The importance of ISO 9000 is the significance of quality. several firms supply product and services, however, it’s those firms who place out the most effective
product and services with an efficiency that succeed. With ISO 9000, a corporation will determine the foundation of the matter and thus realize an answer. By
rising potency, profit is maximized.
As a broad variety of firms implement the ISO 9000 standards, an offer chain with integrity is formed. every company that participates within the method of
developing, producing, and promoting a product is aware that it’s a part of an internationally famous, reliable system.
Not solely do businesses acknowledge the importance of the ISO 9000, however, conjointly the client realizes the importance of quality. and since the patron is
most significant to a corporation, ISO 9000 makes the client its focus.
DISCUSSION:
The discussion with my supervisor has revealed:
ISO 9000 is ready up as a group of pointers that facilitate a corporation establish, maintain, and improve a top quality management system. it’s necessary to fret
that ISO 9000 isn’t a rigid set of needs, which organizations have flexibility in however they implement their quality management system. This freedom permits
the ISO 9000 normal to be employed in a good vary of organizations, and in businesses giant and tiny.
SUGGESTION:
There are a few opinions and suggestions by family and friends whom I discussed my project findings with, they are given below:
ACKNOWLEDGMENT:
My profound gratitude to all the faculty members of the Department, for their timely assistance and encouragement throughout my research work.
I duly acknowledge the encouragement and support from the research scholars in the department, and all my colleagues and friends.
It gives me immense pleasure to take the opportunity to all the people who are directly or indirectly involved in the completion of my project based
on Information Of Any Two Business Groups Who Have Secured I.S.O.9000
With deep reverence, I offer my deepest gratitude _____, without whom this project could not have been fulfilled.
Lastly, I thank Almighty, my parents, family members, friends and teachers for their constant encouragement and support without which this project would not
be possible.
Name of School/College
BIBLIOGRAPHY / REFERENCE:
https://www.inc.com/encyclopedia/iso-9000.html
https://en.wikipedia.org/wiki/ISO_9000
http://www.pjr.com/standards/iso-90012008/benefits-of-iso-9000
https://www.quora.com/What-is-ISO-9000
https://www.business-standard.com/company/maruti-suzuki-5496/annual-report/director-report
http://www.tata.com/article/inside/iDrwteNGCKo=/TLYVr3YPkMU=