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Emotional Intelligence Paper

Laquita Taylor

PSY 301

June 13, 2016

Facilitator Shirley
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Introduction

Emotional intelligence means having knowledge and feelings that is used to define a

person. Emotions are feelings that humans use to express how they feel. We use emotions to help

us pay attention to what is affecting and figure out ways to fix the problem. Humans can have

mixed emotions, but we are the ones that can control it. Emotional intelligence developed in a

person’s life at birth. Normal emotions of a person result in a healthy life. Emotional intelligence

helps us draw opinions whenever a problem occurs. In this paper, I will address the use of

emotional intelligence concepts in communication, the use of emotional intelligence concepts in

work, home, and personal life, and opportunities to improve emotional intelligence.

Communication is a two-way process in which a person listens to others (receive

information) and express his/her feeling (sending information). In 1998 Daniel Goleman termed

the words emotional quotient as the learned ability to perceive, understand, and express our

feelings accurately. It is important that we use our feeling accurately and control it because it

does not suppose to work against us. “Effective communication involves the best choice of the

best communications channel for a specific purpose” (Communication Skills, 2014).

Communication is a casual exchange among individuals through a system of signs, symbols, and

behavior. There are three areas of personal skills such as self-awareness, self-management, and

motivation. There are two aspects of interpersonal skills empathy and social skills. Self-

awareness is being aware of and understanding one’s feelings as it come and evolve. Self-

management is when a person is a situation and how he/she manage his/her feelings.
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Motivation is the feeling when an individual can improve or achieve his/her goals. Empathy is

being aware of other people’s feelings both individually and in a group. Social skills use a

variety of interpersonal skills.

Emotional intelligence is important in a workplace because it shows that an individual is

interested in the company he/she work for. It shows that an individual enjoys working with co-

workers to get the tasks done in a workplace. Our feelings are not supposed to be used in a

workplace, but when we receive criticism on our performance it can affect us. We cannot let our

emotions affect us while on our job because it could result in being suspended or terminated. Our

emotions should always be under control in order to have a good performance at work.

Emotional intelligence at home should always be used accurately especially when we are around

family and friends. We should that love our family and friends when we have gatherings that

bring laughter, fun, and happiness in our lives. When a loved one is sick or dies it brings sorrow

into an individual’s life. Our loved ones are around us all the time and losing them is a hard

feeling to deal with. Our personal life defines who an individual is and the things he/she does is

his/her life is important. It does not matter if an individual is a stay at home mom/dad,

entrepreneur, or anything a person does that interests his/her life. Emotional intelligence in our

personal life helps us point out what we dislike and like. It has to do with the choices an

individual chooses to make in his/her life. Emotional intelligence controls our emotions,

behavior, and actions. There is no escaping from having emotional intelligence because it is

instilled in our lives forever.

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There are many ways a person can increase his/her emotional intelligence. One way is to

explore activities that excites an individual’s life. Traveling around the world is an example of

how a person can improve his/her emotional intelligence. An individual learns different

knowledge when he/she travels. When a person is less under stress it helps him/her live a healthy

life. If a person is more under stress that could result in serious health problem.

Communicating with a counselor, family member, or close friend helps relieve a person from

being depressed. It is important that a person’s feelings get addressed before he/she ends up

doing something that could destroy his/her life. An individual’s emotions should not be ignored

and paying attention to his/her feelings shows concern. Another way to increase emotional

intelligence is to get out the house with someone an individual feels comfortable around. It does

not matter if it going shopping, exercising at the park, or catching a movie he/she enjoys. These

activities help individuals focus on what is going on now verses his/her past.

Emotional intelligence is a gift that a person cannot avoid using. An individual was born

to have different feelings about situations he/she face. When a person is happy all the time

his/her emotional intelligence increases. When an individual is sad his/her emotional intelligence

decreases. Communication is an important skill that individuals use to express how they feel and

listen to others. If communication did not exist it would be hard for individuals to understand the

message, the sender is trying to send. In order for a person to send a message communication

must be effective. Emotional intelligence is important to our everyday lives whether if it is at

work, home, or any other place that we visit.

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References

Communication skills. (2014). In Qatar Financial Center & QatarFinancialCenter, QFinance:

The ultimate resource. London, United Kingdom: A&C Black. Retrieved from

http://search.credoreference.com/content/entry/qfinance/communication_skills/0