NCQC

QUESTION BANK
NCQC
saurabhelex2005@gmail.com
[Email address]
1.Which presentation techniques are used to show facts and also separate
the ‘useful many’? Pareto Table and Pareto Diagram
2. To identify the priority areas how many types of Pareto Analysis can be
made and on what basis? Two, based on phenomenon and another by
causes
3. ______________ limits are based strictly on the variation in a

manufacturing process. Control
4. If ranges are in control but much of the product is outside the

specification it may be because of large _________________
variation. inherent
5. Name the specific type of graphical device used to control quality

characteristics when it may not be possible to measure them on a
quantitative basis. Attribute control chart
6. Collection of required information in figures for Statistical Analysis is

known as ______________. Data Collection
7. Which four-step formula was suggested by a famous quality Guru to

control or minimise problem? PDCA Cycle
8. Out of Elementary Seven Tools which one can be used for generating a
list of Solutions? NONE
9. To study if there is any relationship between ‘Overtime’ and ‘Rate of

Errors’ suggested tool is ______________. Scatter Diagram
10. Like Pareto Diagram in which facts presentation method ‘others’ or

miscellaneous segment is shown at the end? Pie Chart
1. Histogram is not used to

A. Show relation between two variables
B. Know the pattern of variation
C. Assess conformance to specification
D. Assess process capability
2.. Which Quality tool is not a part of data collection technique?

A. Data Sheets
B. Frequency Tables
C. Check sheets
D. Graphs
3.. In a Pareto chart the steep bend of the curve is not very predominant.
This could be due to:
A. A rectangular plot drawn
B. Stratification not done appropriately
C. Both above
D. In certain cases, Pareto does not apply
Page 1 of 72
4.. In a cause and effect diagram the branches and sub branches are made
using:
A. Why repeatedly for each sub branch
B. Brainstorming
C. Affinity diagram
D. All above
5.. Which of the following charts is always a Square:

A. Pareto
B. Scatter diagram and Histogram
C. All above
D. None of the above
6.. In a Scatter Diagram if a value is repeated ‘n’ times, it’s repetition is

depicted by:
A. Red colour
B. Encircling the data point on the diagram ‘n’ times
C. Encircled twice maximum
7. . In a flow Diagram, to seek the opportunities for change/ improvement

examine:
A. Each decision symbol and rework loop
B. Each activity symbol and database symbol
C. Both the above
8. Flow Diagrams are of three types : High Level, Matrix and

A. Limited
B. Controlled
C. Detailed
D. Organisational
9. Operator travelling from one station to another is which muda:

A. Transportation
B. Over processing
C. Motion
D. Correction
10. The worst muda is

A. Transportation
B. Motion
C. Overproduction
D. Motion
1. Cause and Effect Diagram is an independent tool and can be used

without use of any other QC tool.
A. True
B. False
Page 2 of 72
2. Bar graphs and line graphs are different
A. In values of scale at x, y intersection
B. Conditions for x axis
C. Both above
D. In visual depiction only – bar chart can be used instead of line chart and
vice versa
3. Assignable cause can be found and eliminated:

A. True
B. False
4. Assignable cause occurs:

A. Infrequently
B. In an unpredictable manner
C. Both above
D. None above
5. Common cause remain constant over time unlike assignable cause:

A. True
B. False
6. Large numbers of common causes are in effect at any time unlike

assignable causes and only a change in the system will reduce this
variability:
A. True
B. False
7. Cost incurred to assure customer requirements are met after delivery is

classified as prevention cost:
A. True
B. False
8. Cost incurred when customer requirements are not met before customer
finds out is internal failure cost:
A. True
B. False
9. Reinspection and retest is part of the Appraisal cost in cost of quality:

A. True
B. False
10. Sorting and downgrading is classified as Internal failure cost in cost of

quality:
A. True
B. False
KNOWLEDGE TEST 2018: SET 28
OCTOBER 28, 2018 ~ LEAVE A COMMENT
1. Graph which shows changes over a specific time period is called
Page 3 of 72
A. Radar Chart
B. pie graph
C. line graph
D. Commpound graph
2. Pareto Diagram is useful to prioritize corrective action for high-

frequency causes of problems.
A. True
B. False
3. Vertical axis of bar graph is also known as
A. y-axis
B. h-axis
C. v-axis
D. x-axis
4. In Line Graph, x-axis represents
A. false energy units
B. infrared energy units
C. subject of measurement
D. time period
5. In Line Graph, y-axis represents
A. time period in years
B. subject of measurement
C. time period in days
D. time period in minutes
6. Horizontal axis of bar graph is also termed as
A. v-axis
B. x-axis
C. y-axis
Page 4 of 72
D. h-axis
7. Normal variance in a manufacturing processes is due to:
A. Special Common Causes
B. External Special Causes
C. Common Causes
D. Assignable Causes
8. A Line Graph is a useful tool to represent:
A. behavior of data points against control criteria
B. patterns and trends in a row of data points
C. behavior of data points against specifications
D. the error margin of a sample versus a whole population
9. Control Limits are the same are Specifications Limits.
A. True
B. False
10. Flow Diagram represent
A. Causes & Effect variation
B. The kind of forms to be filled during a process out
C. Who reports to whom in a organisation
D. How inputs get processed into outputs
1. Which type of variation occurs when a process is stable and in

control?
A. Abnormal cause
B. Specific Cause
C. Common Cause
D. Special cause
2. What is the first stage in any quality improvement initiative i.e.

Quality Circles Concept?
A. Commitment of Top Management
Page 5 of 72
B. Commitment of Coordinator
C. Planning Training by external Agency
D. Awareness Sessions for Associates
3. Who was generally credited with the phrase “Vital Few and Trivial
Many”?
A. Dr. K. Ishikawa
B. Dr. J. M. Juran
C. Dr M. P. Mohpatra
D. JUSE
4. What is root cause analysis?

A. One of the Elementary tools
B. A problem solving technique
C. One of the new seven QC tools
D. Part of PAAP
5. The Mean of the “2, 4, 8, 14” data is:

A. 7
B. 12
C. 8
D. 2
6. The Median of the “60, 63, 64, 65, 67, 68, 69” data is:
A. 63
B. 65
C. 65.5
D. 68
7. The Mode of the “19, 8, 29, 35, 19, 28,15” data is:
A. 8
B. 18
C. 19
D. There is no Mode
8. The range of the “1, 2, 4, 7” data is:

A. 2
B. 4
C. 6
D. There is no range
9. As per Dr. Juran what to be added in evolutionary progress to

achieve revolutionary progress?
A. Continuous Improvements
B. Wobbly Improvements
C. Looped Improvements
D. Sporadic Improvements
10. Which Tool/technique should be used by QC to select a problem?

A. Pareto Diagram
Page 6 of 72
B. New Seven Tools
C. Control Chart
1. Out of the following which one is not a component of quality?

a) Reliability, Durability and Serviceability
b) Part sampling
c) Acceptance sampling
d) Service quality
2. As par Garvin which one of these is a dimension of quality?

a) Control limits
b) Length
c) Height
d) Performance
3. Quality characteristics can be classified into attributes and ________

a) control points
b) specifications
c) standards limits
d) variables
4. Quality of a product is at its __________ when performance quality

component is neglected during production.
a) lowest
b) highest
c) mean
d) median
5. What type of cost of failure analysis is termed as?.

a) prevention
b) external failure
c) appraisal
d) internal failure

a) Something a gardener would use
b) A problem solving technique
c) One of the seven Quality Circle tools
d) Part of FMEA
7. Who has made the four step of PDCA into six?

a) Dr. K. Ishikawa
b) Dr. J. M. Juran
c) Prof. P. C. Mahalanobis
d) Dr. Genichi Taguchi
Page 7 of 72
8. Who felt that without the contribution from associates quality
improvements cannot be achieved.
a) Dr. K. Ishikawa
b) Dr. J. M. Juran
9. As per Dr. Juran what to be added in evolutionary progress to achieve

revolutionary progress?
a) Continuous Improvements
b) Wobbly Improvements
c) Looped Improvements
d) Sporadic Improvements
10. Which technique may be used by QC to select a problem?

a) Ranking / Priority Method
b) PDCA
c) SDCA
d) None of the above
1. Desired measurements of Critical to Quality characteristics of the product

components is termed as
a) Desired Dimensions
b) Critical Dimensions
c) Control Limits
d) Specifications
2. What does CTQ mean?

a) Cost vs quality characteristic
b) Continuous to quality characteristic
c) Consumer to quality characteristic
d) Critical to quality characteristic
3. Who should guides, trains members with the help of the Facilitator and
other agencies.
a) Leader
b) Top Management
c) Coordinator
4. A six sigma process has defect level below ______ opportunities.

a) 3.4 defects per mill
b) 3.5 defects per mill
c) 3.6 defects per mill
d. 99.7 defects per mill
Page 8 of 72
5. While setting Quality objective, ________ to be considered.
a) Management need
b) User need
c) Market need
6. In a scatter diagram, the closeness of the points to a central line indicates

a) Positive Correlation
b) Negative Correlation
c) Lower Correlation
d) Higher Correlation
7. In Step 6 – ‘Identification of Root Cause” Quality Circle should do :

a) Matrix Analysis
b) Brainstorming
c) Collection of relevant data wrt causes listed in C & E Diagram
d) Stratification
8. Which one is not true for Quality Circle meeting?

a) Helps in generating lot of ideas
b) Helps in arriving at consensus decisions
c) Helps the ago satisfaction of a few members
d) Helps in better team involvement in implementations.
9. In 1942 A F Osborn ‘How To Think Up; presented the technique

a) Brain Writing
b) Brainstorming
c) Group thinking
d) Conceptualizing
10. For correct data analysis representative sampling is recommended. This

means
a) Only best pieces should be sampled
b) Only worst piece should be samples
c) Samples covering the overall population of interest should be sampled
KNOWLEDGE TEST 2018 : SET 24
Multiple Choice Questions
1. 5S stands for
A. Short, Set, Spot, Standardize and Sustain
B. Sort, Set, Shine, Standardize and Sustain
C. Simple cleaning by Housekeeping Team
D. Shining, Spotless, Sanitized, Safe Showcase
2. ‘CLIT’ in Five – S or TPM means

A. Complete Lubrication of Inner Tools
Page 9 of 72
B. Clean Lower Inner Tools
C. Cleaning Lubrication Inspection Tightening
D. Complete Lubricated Industrial Techniques
3. During Second step ‘Set-in-Order’ you are expected to follow “3 C Free”

arrangement of things. Here “3 C” means ?
A. Clean, Contact and Count Free.
B. Complete, Clean, Check Free
C. Complete, Control, Check Free
D. Care, Count and Contact Free
4. In the Set-In-Order phase, where should tools that are used daily be
stored?
A. In personal tool boxes where they won’t be stolen
B. At the point of use
C. Where the supervisor can keep an eye on them
D. In a company owned locking cabinet
5. What is not reduced by successfully implementing ‘Set-In-Order’?

A. Excess Motion
B. Excess Inventory
C. Searching Time
D. Productivity
6. Which phase of 5S are you in when you clean machines, windows, floors
etc.?
A. Sort
B. Set-In-Order
C. Shine
D. Standardize
7. Which one is NOT a benefit of Shine?

A. Less production downtime
B. Happier employees
C. Improved quality
D. Inventory reduction
8. Which is not a benefit of ‘Sort’?

A. Reduce the waste of searching
B. Reduced set-up times
C. Increased productivity
D. Improved machine dependability
9. What phase of 5S are we talking about when we regulate; how we color

code our tools, how we use the red tag system?
A. Sort
B. Set-In-Order
C. Shine
D. Standardize
Page 10 of 72
10. In which step of Five S we establish a method of storage for each item,
which is easy to see, pick and place with X, Y alignment.
A. Sort
B. Set-In-Order
C. Shine
D. Standardize
11. Which activity is not a part of the ‘Sort’ phase?

A. Clear the area
B. Use of red tags
C. Disposition red tag items
D. Putting tools at point of use
Fill in the blank:
12-17. Sustenance of 3rd-S thru 5W-1H. Fill in the blank with six words
starting with ‘W’ or ‘H’.
12. _______ to clean – Equipment
13. _______ to clean – Reason
14. _______ to clean – Location
15. _______ to clean – Time
16. _______ will clean – Responsibility
17. _______ to clean – Method
18. Success of implementation of ‘Sort’ should be measured by

______________ saved.
19. Complete the tag line by writing missing word “A Place

For________________, And Everything in Its Place”
20. Complete the tag line by writing missing word “When in____________,
throw it out”.
MULTIPLE CHOICE QUESTIONS

1. Who observed that the quality defects are unequal in frequency?
a. Dr J M Juran
c. Dr W E Deming
b. Dr K Ishikawa
d. Dr W A Shewhart
2. In which data presentation method if all the bars or most of the bars are
roughly the same height, go for further
Stratification?
a. Line Graph
b. c. Activity Chart
c. Pareto Diagram
d. . None of the above
Page 11 of 72
3. Which tool is used to simplify data collection and ensure that no items
are omitted when inspecting?
a. Check Sheet
c. Stratification
b. Brainstorming
d. Flow Diagram
4. Which tool is used for singling out the really serious problem or cause
from among all the lesser ones?
a. Scatter Diagram
c. Bar Diagram
b. Histogram
d. Pareto Diagram
5. Which tool is a column graph that displays the central tendency, process
variability and relative
frequency of collected data?
a. Scatter Diagram
c. Bar Diagram
b. Histogram
d. Pareto Diagram
6. Which tool is typically used to track and monitor the progress of a
project?
a. Brainstorming
b. c. Activity Chart
c. Pareto Diagram
d. d. None of the above
TRUE / FALSE
7. Deming Wheel provides a fundamental approach to carry out a task in a
systematic
way.
True / False
8. Study of any process with the help of flow diagram will never help in
identifying the redundant activities or
steps. True / False
9. Data are expression of facts of any activity or feature in verbal or
numerical
terms.
True / False
10. Pareto Principle is a Universal
Principle. True / False
FILL IN THE BLANK

11. Collection of required information in figures for Statistical Analysis is
known as ______________.
12. ___________________ is a simple form for recording facts / information
but to make a conclusion additional processing is required.
13. One example of a graph having columns and line is ___________________.
14. ___________________ Milestone Chart should be shown with reasons for
variation.
Page 12 of 72
15. Production process classification type diagram is one of three types of
___________________.
16. Stratification is best interpreted in ___________________ form.
17. Histogram shows the ___________________of variation.
18. The ______________________is an effective way to organize theories
(possible causes) about root causes of observed phenomena.
19. A ________________ is a graphic presentation of the sequence of steps
that we perform to produce some output.
20. _______________________are pictorial representation of quantitative data.
01. Non Value adding Transportation may be the result of what?
A. Unbalanced workload C. Long setup times

B. Inadequate Training D. Widely spaced equipment and
work stations
02. For drawing Pareto Diagram, data has to be arranged in:
A. Ascending order C. Descending order

B. Any order D. None of the above
03. Operator travelling from one station to another is which muda:

A. Transportation C. Over processing
B. Motion D. Waiting
04. Out of the following which graph tool is used for singling out the really
serious problem or cause from among all the lesser ones?
A. Scatter Diagram C. Bar Diagram

B. Histogram D. Pareto Diagram
05. All waste make the organization____________________.

A. Productive. C. Slow in Production
B. Efficient D. Cheaper
06. Out of following types of wastes which one is worst?
A. Transportation C. Motion
B. Overproduction D. Waiting
07. In a Pareto chart the steep bend of the curve is not very predominant.
A. A rectangular plot drawn C. In certain cases, Pareto does not

apply
B. Both A & D D. Stratification not done
appropriately
Page 13 of 72
08. Cause and Effect Diagram is used to arrange which type of causes?
A. Actual Causes C. Assignable Causes

B. Root Causes D. Possible Causes
09. In whish step or phase a LQC team should finalise the objective (what is
proposed to be achieved) – reduction in waste etc.?
A. Control. C. Define
B. Measure D. Improve
10. LQC should not use brainstorming as a substitute to _____________.
A. Logbook C. Data
B. Mean D. Improve
11. Which graph helps circles to identify and focus on the vital few factors?
A. Pictorial Graphs C. Fishbone Diagram

B. Pareto Diagram D. Line Graph
12. With the help of which tool we can present the sequence of steps that we
perform to produce some output.
A. Check Sheet C. Stratification

B. Brainstorming D. Flow Diagram
13. The symbol ‘O’ in flow diagram is called
A. Connector C. Decision
B. Terminal D. Activity
14. Which presentation technique is used to show facts and also separate
‘vital few’ from ‘useful
many’?
A. Pictorial Graphs C. Fishbone Diagram

B. Pareto Diagram D. Line Graph
15. Pareto Analysis cannot be used
A. To generate a list of problems

B. To evaluate performance after implementation of solutions
C. To select a problem or concern
D. To identify ‘useful many’ problem
16. In a flow Diagram, to seek the opportunities for change/ improvement

examine:

Page 14 of 72
C. Both the above
17. A flow diagram helps to understand / study the process

and…………………………..?
A. Create problems
B. Have an insight into potential bottlenecks
C. Suggest time needed to solve problem
18. Which waste may increase due to poor plant or office layout, widely
spaced equipment and workstations?
A. Inventory / Storage C. Transportation

B. Production D. Over Processing
are omitted?
when inspecting.
A. Check Sheet C. Stratification

B. Brainstorming D. Flow Diagram
20. Which Quality tool is not a part of data collection technique?
A. Data Sheets C. Frequency Tables

B. Check sheets D. Graphs
are omitted
when inspecting ?
A. Check Sheet
B. Brainstorming
C. Stratification
D. Flow Diagram
02. Cause and Effect Diagram is used to arrange which type of causes?
A. Actual Causes
B. Assignable Causes
C. Root Causes
D. Possible Causes
03. While drawing Process Flow Diagram the symbol ‘O’ represents what?
A. Connector
B. Decision
C. Terminal
D. Activity
Page 15 of 72
A. Ascending order
B. Descending order
C. Any order
05. Out of the following which graph tool is used for singling out the really
serious problem or cause from among all the lesser ones?
A. Scatter Diagram
B. Bar Diagram
C. Histogram
D. Pareto Diagram
06. Which presentation technique is used to show facts and also separate
‘vital few’ the ‘useful many’?
A. Pictorial Graphs
C. Fishbone Diagram
B. Pareto Diagram
D. Line Graph
07. In a Pareto chart the steep bend of the curve is not very predominant.
C. In certain cases, Pareto does not apply
B. Both A & D
D. Stratification not done appropriately
08. Which Quality tool is not a part of data collection technique?

A. Data Sheets
C. Frequency Tables
B. Check sheets
D. Graphs
09. Out of following type of wastes which one is worst?

A. Transportation
C. Motion
B. Overproduction
D. Waiting
10. In a flow Diagram, to seek the opportunities for change/ improvement

teams should examine?
C. Both the above
Knowledge Test 2018 : Set 20
1. Poka-yoke (poh-kah yoh-keh) was coined in Japan during the 1960s by

A. Shigeo Shingo
Page 16 of 72
B. Genichi Taguchi.
C. Philip B Crosby
D. Taiichi Ohno
2. Just-In-Time is
A. Single unity production
B. Single unit production
C. Production in Time
3. The process capability is calculated as

A. (USL-LSL)/3σ
B. (USL-LSL)/4σ
C. (USL-LSL)/5σ
D. (USL-LSL)/6σ
(USL=Upper Specification Limit and LSL=Lower Specification Limit)
4. What type of graph is a Pareto diagram ?

A. Bar graph
B. Pie graph
C. Compound graph
D. Line graph

A. meridian graph
B. pie graph
C. line graph
D. bar graph

A. y-axis
B. h-axis
C. v-axis
D. x-axis

D. time period


A. v-axis
Page 17 of 72
B. x-axis
C. y-axis
D. h-axis

C. Common Causes
1. Cause and Effect Diagram is an independent tool and can be used

without use of any other QC tool.
A. True
B. False

C. Both above
vice versa
3. Assignable cause can be found and eliminated:

A. True
B. False

A. Infrequently
C. Both above
D. None above
5. Common cause remain constant over time unlike assignable cause:

A. True
B. False
6. Large numbers of common causes are in effect at any time unlike

assignable causes and only a change in the system will reduce this
variability:
A. True
B. False
7. Cost incurred to assure customer requirements are met after delivery is

classified as prevention cost:
A. True
B. False
8. Cost incurred when customer requirements are not met before customer
finds out is internal failure cost:
Page 18 of 72
A. True
B. False
9. Reinspection and retest is part of the Appraisal cost in cost of quality:

A. True
B. False
10. Sorting and downgrading is classified as Internal failure cost in cost of

quality:
A. True
B. False
A. Radar Chart
B. pie graph
C. line graph
D. Commpound graph
2. Pareto Diagram is useful to prioritize corrective action for high-

frequency causes of problems.
A. True
B. False
A. y-axis
B. h-axis
C. v-axis
D. x-axis
D. time period
Page 19 of 72
A. v-axis
B. x-axis
C. y-axis
D. h-axis
C. Common Causes
9. Control Limits are the same are Specifications Limits.
A. True
B. False
A. Causes & Effect variation
B. The kind of forms to be filled during a process out
Page 20 of 72
C. Who reports to whom in a organisation
1. Which type of variation occurs when a process is stable and in

control?
A. Abnormal cause
B. Specific Cause
C. Common Cause
D. Special cause
2. What is the first stage in any quality improvement initiative i.e.

Quality Circles Concept?
A. Commitment of Top Management
B. Commitment of Coordinator
C. Planning Training by external Agency
D. Awareness Sessions for Associates
3. Who was generally credited with the phrase “Vital Few and Trivial
Many”?
A. Dr. K. Ishikawa
B. Dr. J. M. Juran
C. Dr M. P. Mohpatra
D. JUSE

A. One of the Elementary tools
B. A problem solving technique
C. One of the new seven QC tools
D. Part of PAAP
5. The Mean of the “2, 4, 8, 14” data is:

A. 7
B. 12
C. 8
D. 2
6. The Median of the “60, 63, 64, 65, 67, 68, 69” data is:
A. 63
B. 65
C. 65.5
D. 68
7. The Mode of the “19, 8, 29, 35, 19, 28,15” data is:
A. 8
B. 18
C. 19
D. There is no Mode
Page 21 of 72
8. The range of the “1, 2, 4, 7” data is:
A. 2
B. 4
C. 6
D. There is no range
9. As per Dr. Juran what to be added in evolutionary progress to

achieve revolutionary progress?
A. Continuous Improvements
B. Wobbly Improvements
C. Looped Improvements
D. Sporadic Improvements
10. Which Tool/technique should be used by QC to select a problem?

A. Pareto Diagram
B. New Seven Tools
C. Control Chart
1. Out of the following which one is not a component of quality?

a) Reliability, Durability and Serviceability
b) Part sampling
c) Acceptance sampling
d) Service quality
2. As par Garvin which one of these is a dimension of quality?

a) Control limits
b) Length
c) Height
d) Performance
3. Quality characteristics can be classified into attributes and ________

a) control points
b) specifications
c) standards limits
d) variables
4. Quality of a product is at its __________ when performance quality

component is neglected during production.
a) lowest
b) highest
c) mean
d) median
5. What type of cost of failure analysis is termed as?.

a) prevention
b) external failure
Page 22 of 72
c) appraisal
d) internal failure

d) Part of FMEA

a) Dr. K. Ishikawa
b) Dr. J. M. Juran
8. Who felt that without the contribution from associates quality

improvements cannot be achieved.
a) Dr. K. Ishikawa
b) Dr. J. M. Juran
9. As per Dr. Juran what to be added in evolutionary progress to achieve

revolutionary progress?
a) Continuous Improvements
b) Wobbly Improvements
c) Looped Improvements
d) Sporadic Improvements
10. Which technique may be used by QC to select a problem?

a) Ranking / Priority Method
b) PDCA
c) SDCA
1. Desired measurements of Critical to Quality characteristics of the product

components is termed as
a) Desired Dimensions
b) Critical Dimensions
c) Control Limits
d) Specifications
2. What does CTQ mean?

a) Cost vs quality characteristic
b) Continuous to quality characteristic
Page 23 of 72
c) Consumer to quality characteristic
d) Critical to quality characteristic
3. Who should guides, trains members with the help of the Facilitator and
other agencies.
a) Leader
b) Top Management
c) Coordinator
4. A six sigma process has defect level below ______ opportunities.

a) 3.4 defects per mill
b) 3.5 defects per mill
c) 3.6 defects per mill
d. 99.7 defects per mill

a) Management need
b) User need
c) Market need


a) Matrix Analysis
b) Brainstorming
c) Collection of relevant data wrt causes listed in C & E Diagram
d) Stratification


a) Brain Writing
b) Brainstorming
c) Group thinking
d) Conceptualizing

means
Page 24 of 72
1) Which one of the following chat is not an Attribute Control Chart?

a. X-R Chart
b. Number of Defective np Chart
c. Percentage Defective p Chart
d. Number of Defects c Chart
2) In Brainstorming
a. Quality is more important than Quantity
b. Quantity is more important than Quality
c. Quality and Quantity both are important
d. Both are not important
3) Decision symbol in a Flow Diagram is shown by

a. Circle
b. Rectangle
c. Diamond
d. Arrow
4) QC Register is maintained by
a. Leader
b. Facilitator
c. Coordinator
d. Member
5) Most preferably Quality Circle should meet

a. Whenever they need
b. When they are ready
c. Once in a fortnight
d. Once in a week
6) PDCA Cycle is associated with which Quality Guru?

a. Dr. J M Juran
b. Dr. A. V. Feigenbaum
c. Dr. W. E. Deming
d. Dr. Genichi Taguchi
7) Which quality guru received the unique honour of developing sampling

technique in 1940’s?
a. Dr. W. E. Deming
b. Dr. W.A. Shewart
c. Dr. J M Juran
d. Philip B Crosby
Page 25 of 72
8) Which is not true about Quality Circle?
a. A small group
b. Voluntary
c. Uses quality control techniques
d. Have members from anywhere in work area
9) Who pioneered Quality Circle concept in the world?

a. Prof. Ichiro Miyauchi
b. Shigeo Shingo
c. Prof. Ichigawa
d. Dr. K. Ishikawa
10) In Production Process Classification Type Cause and Effect diagram

a. 4 M are used
b. 4 P are used
c. Process Flow is used
d. None of above
1. PDCA cycle is named after whom?

a. Dr. W. E. Deming
b. Dr. W.E. Deming
c. Dr. K. Ishikawa
d. Dr. W. A. Shewhart
2. Who said that “Engineers who pass judgment based on their

experimental data, must know statistical methods by heart.”
a. Dr. K. Ishikawa.
b. Dr. W.E. Deming
c. Dr J M Juran
3. In which Step a Quality Circle uses Pareto Diagram to prioritize the

problem?
a. Selection of Problem
b. Problem Analysis
c. Identifying the Prossible Causes
d. Regular Implementation
4. A graphical presentation of the relationship between two variable is

known as
a. Pareto Diagram
b. Cause & Effect Diagram
c. Line Graph
d. Scatter Diagram
Page 26 of 72
5. As per Shewhart, the variation in the process is due to
a. Chance Cause
b. Assignable Cause
c. Both Chance and Assignable cause
d. None of them
6. Calculate the value of Sigma of a process, if the value of A2R = 3.3,

value of A2 = 0.577 and X = 75.2.
a. 3.3
b. 9.9
c. 1.1
d. None of above
7. Who is the author of “What is Total Quality Control? The Japanese

Way”?
a. Dr. K. Ishikawa.
b. Dr. W.E. Deming
c. Dr J M Juran
8. A performance standard and method Zero defects was developed by

a. Philip B. Crosby
b. Dr. W.E. Deming
c. Dr . J M Juran
9. Which quality tool is also known as the Ishikawa/Fishbone Chart and

can be used to analyze different causes for a problem and sort the
results into categories.
a. Histograms
b .Pareto Charts
c. Cause-and-Effect Diagrams
d. Scatter Diagrams
10. The seven quality tools are also known as

a. The Forgotten Seven
b. The New Seven
c. The elementary statistical tools
d. The Seven Signs
1. In PDCA Cycle, when P indicates ‘Plan’ D indicates ‘Do’, what do C and A

indicate ?
Ans.: CHECK and ACT respectively
2. Name the part of the PDCA Cycle in which “Regular Implementation” step
of problem solving method can be cited..
Page 27 of 72
Ans.: ACT
3. Which is a strategy for defect prevention?
Ans.: Statistical Process Control.
4. What are the two Journals published by JUSE which became the
household names as per Dr. J. M. Juran?
Ans.: Statistical Quality Control and GEMBA to QC.
5. “Evolutionary progress plus continuous improvement as

a way of function” known asm?
Ans.: Quality Management Revolutionary progress.
6. From which year the most crucial breakthrough came in the Modern
Quality Movement?
Ans.: 1931.
7. What is the third step of Six Sigma method of solving problem?
Ans.: Analyse
8. Who was the first to argue that “Quality should be considered at

all stages of the process and not just within the manufacturing function”.
Ans.: Dr. A. V. Feigenbaum.
9. Which are the problem solving techniques that are being used by the
system analysts, to ensure that all aspects involved in theprocess are
covered, while programming for the computer?
Ans.: Flow Diagram.
10. Who has given the statement that “The age of excessive caution is over.
One who cannot enter the new age by crossing the bridge, cannot be a top
Manager”.?
Ans.: Dr. K. Ishikawa.
1. How many steps are there in the Problem Solving Process as per QCFI.
Ans.: Twelve
2. How many tools have been recommended by the QCFI which can be used
while solving a problem?
Page 28 of 72
Ans.: Ten
3. Name the tool that has use many times while solving a problem.
Ans.: Brainstorming
4. Name the tool used to enable understanding of the process step of a job
or service.
Ans.: Flow diagram
5. Name the tool used to differentiate between vital few and trivial many
causes.
Ans.: Pareto chart
6. Name the chart that shows the planning activity.
Ans.: Milestone Chart.
7. As per QCFI 12 Step Problem Solving Process what is the step after Define
the Problem?
Ans.: Identification of Possible Causes.
8. What is the step of the problem solving method to be followed immediately

after the step “Developing Solutions”.?
Ans.: Foreseeing probable resistance
9. Name the diagram that is useful to understand relationship between two

variables.
Ans.: Scatter Diagram
10. Name the tool that can be used while eliminating abnormal variation
in process output by distinguishing variations due to assignable causes
from those due to chance causes.
Ans.: Control chart
Q. 1 Who developed sampling techniques that were used for conducting

1940’s census in the USA?
A. Dr. W. E. Deming.
B. Dr. W.E. Deming
C. Dr. K. Ishikawa
Page 29 of 72
D. Dr. W. A. Shewhart
Q. 2 Who taught Quality control to the Japanese after world war-II.?
A. Dr. W.E. Deming.
B. Dr. K. Ishikawa
C. Dr J M Juran
Q. 3 Who is known as father of Quality Control circles ?
A. Dr. K. Ishikawa
B. Dr. W.E. Deming
C. Dr J M Juran
Q. 4 Whose quotation is this “Quality control begins with education

and ends with education”?
A. Dr. K. Ishikawa.
B. Dr. W.E. Deming
C. Dr J M Juran
Q. 5 Basic idea of Deming wheel come from ? A. Dr. W. A. Shewhart. Q.

Who brought two sub steps in the four steps of Deming wheel?
A. Dr. K. Ishikawa.
B. Dr. W.E. Deming
C. Dr J M Juran
Q. 6 Who is known as the man who discovered quality ?
A. Dr. W. A. Shewhart.
B. Dr. W.E. Deming
C. Dr J M Juran
D. Dr. K. Ishikawa.
Page 30 of 72
Q. 7 Which Quality Guru said – “Statistical Quality control should be
part of Management Control”.
A. Dr. J. M. Juran.
B. Dr. W.E. Deming
C. Dr. K. Ishikawa
Q. 8 During which period Prof. Mahalanobis was a member of the

planning commission of Government of India ?
A. 1955-67
B. 1945-55
C. 1955-65
D. 1965-85
Q. 9 “As long as there is a work place, QC circle activities must be

continued” who said this?
A. Dr. K. Ishikawa
B. Dr. W.E. Deming
C. Dr J M Juran
Q. 10 Which Quality Guru encompassed Quality Planning, Quality

Control, and Quality Improvement into one word?
A. Dr. J. M. Juran.
B. Dr. W.E. Deming
C. Dr. K. Ishikawa
NCQC KNOWLEDGE TEST 2018 NOV. SET 30
NOVEMBER 26, 2018 ~ LEAVE A COMMENT
1. Costs associated with preparation of quality management system and

inspection procedures should be charged to:
A. External failure costs
Page 31 of 72
B. Internal failure costs
C. Appraisal costs
D. Prevention costs
2. The cost of quality related training in a product quality cost system is

categorized as a:
A. Prevention costs
B. Internal failure costs
C. External failure costs
D. Appraisal costs
3. The four categories of costs associated with product quality costs are :
A. External failure, internal failure, prevention, and inspection
B. Warranty, product liability, training, and appraisal
C. External failure, internal failure, repair, and appraisal
D. External failure, internal failure, prevention, and appraisal
4. The term UCL is associated with:

A. Cost of Quality
B. Control Charts
C. Failure Modes
D. Audits
5. What does PDCA stand for?

A. Plan-Design-Control-Action
B. Plan-Do-Check-Act
C. Product-Development-Continuous-Audit
D. Process-Deployed-Corrective-Action
6. What does COQ stand for?

A. Cost of Quality
B. Carry on Quality
C. Corporate Quality
D. Cost Oriented Quality
Page 32 of 72
7. Which of these quality gurus introduced the concept of Control Charts?
A. Taguchi
B. Juran
C. Shewhart
D. Crosby
8. Which of the following quality gurus is associated with a list of 14 points?

A. Deming
B. Shewhart
C. Crosby
D. Ishikawa
9. Normal variance in the operation of processes is due to:

A. Common Causes
B. Special Causes
C. Assignable Causes
D. External Causes
10. If there are seven data points either above or below the mean, but still
within the control limits, what should you do?
A. Reject the product
B. Find the cause because this means that the process is out of control
C. Re-inspect the product
D. Ignore it and continue to measure the process
REPORT THIS AD
REPORT THIS AD
1. In 1950’s after world wall II, which Quality Guru said that “Statistical
Quality Control should be part of Management Control”?
A. Dr. W. E. Deming
B. Dr. Genichi Taguchi
Page 33 of 72
C. Dr. A. V. Feigenbaum
D. Dr. J. M. Juran
2. Which one does not belong to Elementary Statistical Method described by

Dr. K. Ishikawa?
A. Cause & effect diagram
B. Pareto Analysis
C. Histogram
D. Brain storming
3. When the coefficient correlation between two variables is 0.9 what does it
indicate?
A. Strong positive correlation
B. Weak positive correlation
C. Strong Negative correlation
D. No correlation
4. In Flow Diagram the symbol ‘Օ’ is called

A. Connector
B. Decision
C. Terminal
D. Activity

A. Ascending order
B. Descending order
C. Any order
6. Cause and Effect Diagram is used to display ____________ in a systematic

manner.
A. Actual Causes
B. Sub Causes
Page 34 of 72
C. Root Causes
D. Probable Causes
7. Which graph is more suitable for observing trend over a period of time?
A. Bar Graph
B. Pareto Diagram
C. Line graph
D. Radar Chart
8. Data obtained by count of defects, count of occurrences i.e. no. of

accidents etc. can be termed as _________________ data.
A. Attribute
B. Variable
C. Accidental
9. Dr. W. A. Shewhart introduced Control Charts using _________ control

level to improve the efficiency to 99.73% level.
A. 1.5 Sigma
B. 2 Sigma
C. 3 Sigma
D. 6 Sigma
10. Which is the most appropriate to simplify data collection and ensure
that no items are omitted when inspecting?
A. Data Sheet
B. Stratification
C. Brainstorming
D. Flow Diagram
Page 35 of 72
1. What may be the causes(s) of non-value adding Transportation?
A. Poor plant layout
B. Widely spaced equipment and work stations
C. Inadequate Training
D. Both A & C
2. In what order data in Pareto table should be arranged for making a Pareto
Diagram?
A. Ascending order
B. Any order
C. Descending order
3. What type of Muda is it when the operator travels from one station to
another?
A. Transportation
B. Motion
C. Over processing
D. Waiting
4. Which graph or tool is used for singling out the really serious problem(s)
or Cause(s) from all the lesser ones?
A. Scatter Diagram
B. Histogram
C. Bar Diagram
D. Pareto Diagram
5. What is the result of waste(s) in an organization?

A. Increase in Productivity
B. Better Efficiency
C. Poor Productivity
D. Less Cost of Production
Page 36 of 72
6. Which of following types of wastes (Mudas) is worst?
A. Transportation
B. Overproduction
C. Motion
D. Waiting
7. What may be the reason for the steep bend of the curve not being very
predominant in a Pareto chart?
B. Both A & D
C. In certain cases, Pareto does not apply
D. Stratification not done appropriately
8. Which one is not included in the list of seven wastes?

A. Overproduction
B. Product defects
C. Poor product design
D. Processing wastes.
9. In which step or phase a LQC team should finalise the objective (what is
proposed to be achieved) reduction in waste etc.?
A. Control.
B. Define
C. Measure
D. Improve
10. Which term connotes waste and inefficiency?

A. Muda
B. Poka-yoke
C. Kaizen
D. Kanban
Page 37 of 72
1. A problem definition should include
a) A control chart
b) Names of members of the team
c) What the problem is and what it is not
d) Who was operating the machine that day
2. A service cannot be
a) Stored
b) Inspected
c) Targeted
d) Appraised
3. Quality control does not apply to

a) Drawing flow charts
b) Drawing control charts
c) Idea generation
d) PTA meetings
4. Who taught quality control to the Japanese after World War II ?

a) Dr.W. A. Shewhart
b) Dr. Deming
c) Dr. A. V. Feigenbaum
d) Philips Crosby
5. Quality is “Fitness for use” who defined it this way

a) Ichiro Ishikawa
b) Dr. K.Ishikawa
c) Prof. P.C.Mahalanobis
d) Dr.J.M.Juran
6. Range of 1, 2, 3, 4, 5 is
a) 5
b) 4
Page 38 of 72
c) 3
d) 2
7. Six Sigma implies

a) A statistical method
b) A trouble-shooting method
c) Teams are effective
d) 3 defects per million in output
8. Cause-effect diagram is used in

a) Problem identification
b) Field visits
c) Vendor surveys
d) Problem Analysis
9. Flow charts indicate

a) Causes of process variation
b) The kind of forms to fill out
c) Who reports to whom
d) How inputs get processed into outputs
10. A control chart displays

a) Whether workers are motivated
b) Top management takes interest in quality
c) Inspectors are doing their job
d) Process variability
1. A Pareto chart shows

a) That the process is in control
b) The vital few from the trivial many
Page 39 of 72
c) Process capability
d) A line drawn as production proceeds
2. Seven tools include

a) Team meetings
b) Management meeting regularly with workers
c) Workers’ toolkit
d) Histogram
3. An assignable cause is generally known to

a) Vendors
b) Top management
c) Product designer
d) Workers
4. Systematic problem solving requires

a) Motivating the worker
b) Defining the problem to be solved
c) Drawing control charts
d) Keeping management informed
5. Problem definition requires

a) Flow charting the process
b) Monitoring customer complaints
c) Knowing how to draw control charts
d) Team meetings
6. Who has given Juran’s Trilogy?

a) Dr. W. E. Deming
b) JUSE
c) QCFI
d) None of these
Page 40 of 72
7. Alex Osborn has given the technique of
a) Graph
b) Brain storming
c) Stratification
d) Histogram
8. Which type of graph is more suitable for observing the trends?

a) Bar graph
b) Radar graph
c) Belt graph
d) Line graph
9. Identify which statement completes the sentence given below Chance and
Assignable causes produce variation, _______________
a) but one has to live with chance causes as well as assignable causes.
b) but one has to live with assignable causes.
c) but chance causes can never be fully eliminated.
10. In ____________ _____________, if all the bars or most of the bars are
roughly the same height, go for further Stratification.
a) Line Graph
b) Activity Chart
c) Pareto Diagram
Identify the correct Answers for following questions.
1. A cause and effect diagram is useful

A. To examines why something happened
B. To examine might happen by organizing potential causes into smaller
Page 41 of 72
categories.
C. For showing relationships between contributing factors
D. All above
2. A commonly used tool in root case analysis is

A. Brainstorming
B. Fishbone Diagram
C. Bar Graph

C. Both above
vice versa
4. Which of these quality gurus introduced the concept of Control Charts?

A. Taguchi
B. Juran
C. Shewhart
D. Crosby
5. Which of the following quality gurus is associated with a list of 14 points?

A. Deming
B. Shewhart
C. Crosby
D. Ishikawa
6. Normal variance in the operation of processes is due to:

A. Common Causes
B. Special Causes
C. Assignable Causes
D. External Causes
Page 42 of 72
7. A problem definition should include
A. A control chart
B. Names of members of the team
C. What the problem is and what it is not
D. Who was operating the machine that day
8. A service cannot be
A. Stored
B. Inspected
C. Targeted
D. Appraised

A. Infrequently
C. Both above
D. None above
10. In a Scatter Diagram if a value is repeated ‘n’ times, it’s repetition is

depicted by:
A. Red colour
C, Encircled twice maximum
1. To tool used for process of separation of data into different categories can
be termed as _________________ .
a. graph
b. stratification
c. data collection
d. none of the above
Page 43 of 72
2. No ____________________ of ideas is done during brainstorming.
a. Evaluation
b. Valuation
c. Judgement
d. All the above
3. One example of a graph having columns and line is

_____________________________.
a. Pictorial Diagram
b. Pareto Diagram
c. Bar and Line Diagram
d. None of the above
4. Production Process Classification Type diagram is one of the

_________________ types of _________________________________________.
a. Three, Cause and Effect Diagram
b. Three, Fish Steak Diagram
c. Important, Flow Diagram
5. Vital Few and Useful many or 80-20 is a _____________ Principle.

a, Universal
b. Uncommon
c. Italian
d. Japanese
6. Connector symbol in flow diagram helps to show _____________ of the

process.
a. continuity
b. continual improvement
c. a circle
d. none of the above
Page 44 of 72
7. Graphical representation of relationship between two variables is shown
in a _________________.
a. Scatter Diagram
b. Histogram
c. Both a and b
8. If Line Graph is related to Variable Data then Bar Graph is related to

_________________.
a. Attribute Data
b. Continuous Data
c. Measurable Data
9. The most obvious and common use of ________________________ is in

prioritising problems.
a. Brainstorming
b. Milestone Chart
c. Pareto Diagram
d. Cause and Effect Diagram
10. Histogram is not used to ______________________________.

a. Show relation between two variables
b. Know the pattern of variation
c. Assess conformance to specification
d. Assess process capability
KNOWLEDGE TEST NOV. 2018: SET 3
Identify the correct option:
1. Which type of Errors are can be eliminated by Poka-yoke devices

A. Setup Error
Page 45 of 72
B. Processing Error
C. Wrong Part or Item usage Error
D. All the above
2. POK stands for
A. Pak Occupied Kashmir
B. Process Ordering Kanban
C. Production Ordering Kanban
D. Plan Ordering Kanban
3. In Just-In-Time the vendor is to be viewed by the company as a
A. Partner
B. Associate
C. Process Owner
D. JIT Operator
4. Control Chart is a tool for quality control. It is used for maintaining
running control on a process.
A. On line
B. Off Line
C. Direct Line
D. Product Line
5. Column graph and line graph are different
C. Both above
D. In visual depiction only
A. Causes of process variation
B. The kind of forms to fill out
C. Who reports to whom
Page 46 of 72
8. Malcolm Baldrige National Quality Award is for (MBNQA)
A. Total Quality Management
B. International Standard Organization
C. Total Productive Maintenance
D. Total Quality Control
9. Lean systems typically use layouts that______________________.
A. are based on a job shop in order to handle variety
B. facilitate handling somewhat dissimilar products
C. reduces inventory of similar products
D. all of the above
10. Which of the following means ‘Ready-Set-Go’
A. Yo-i-don
B. Ikko Nagare
C. Taiichi ohno
NCQC KNOWLEDGE TEST 2018 NOV. : SET 2
Identify Right and wrong statements:
1. A Problem, which can be solved in three to four weeks should not be

taken by quality circles as a project. Right / Wrong
2. The Leader of a circle is authorized to select members for a Quality
Circles. Right
/ Wrong
3. Brainstorming is should not be used for identifying possible causes of a
circle. Right /
Wrong
4. Cause and Effect diagram is a tool to show logical relationship between

Causes/sub-causes/sub-sub causes and effect.
Ri
ght / Wrong
Page 47 of 72
5. Milestone Chart or Activity Plan shows link between problems and
causes.
Right / Wrong
6. To generate a list of possible solution we must use brainstorming.
Right / Wrong
7. Stratification is the process of separation of data into categories.
Right / Wrong
8. Continuous variable data is obtained by using an instrument or

measuring process.
Right / Wrong
9. Scatter Diagram can be used to find out the strength of relationship

between two variables.
Right / Wrong
10. Time spent to solve a problem by quality circles should not be less
than 3 to 4 months?
Right / Wrong
KNOWLEDGE TEST NOV. 2018: SET 1

1. Name the diagram which is used in case of a revision / improvement in
sequence activities of a service being provided.
Page 48 of 72
2. For beginners it is difficult to systematically arrange cause, sub-cause,
sub-sub cause etc in that case which type of cause and effect diagram
should be used to for mapping out all the possible causes.
3. For circles apart from collection of facts, what is needed to prove or

disprove the possible cause listed in a cause and effect diagram?
4. For efficient functioning of quality circles knowledge and practice of

_______________ thinking is must.
5. In our problem solving efforts identification of the most frequently

occurring _____________ is necessary for taking suitable counter measures.
6. Application of what should be ensured by the facilitator from the stage of

generation of list of problems?
7. You can derive happiness in belonging to a group and working together

through _____________.
8. Taking up the assigned role seriously, based on the action plan, will help
in making __________________ successful.
9. Which step of Five-S concept is used to make the workplace clean by

eliminating dirt and dust?
10. Determination of the type of storage system and layout is a result of

which ‘S’ in Five-S concept.
1. A six sigma process has defect level below ______ defects per million
opportunities.
a) 3.4
b) 4.5
Page 49 of 72
c) 5.6
d) 6.7

a) Material quality
b) Customer need
c) Market demand
d) All of the above
3. Such setups which have single digit (in minutes) setup times are called
a) Single setups
b) One touch setups
c) Minute setups


a) Matrix Analysis
b) Validation of causes
c) Pareto Analysis
d) Stratification

Page 50 of 72
7. In X-R Chart, the value of X = 79.972 gms. No. of observations are 25,
average moving range R =3.382, value of d2 = 1.128, What will be the value
of standard deviation ?
a) 3
b) 3.13
c) 3.133
d) 3.123
8. In X-R chart, the value of X = 72.972 gms. No. of observations are 25,
average moving range R =3.384, value of d2 = 1.128, what will be the value
of UCL ?
a) 81.972
b) 82.927
c) 83.972
d) 84.972

a) Brain Writing
b) Brainstorming
c) Group thinking
d) Conceptualizing

means
NCQC KNOWLEDGE TEST 2018 DEC. SET 13

1. Process control is carried out
a) before production
b) during production
Page 51 of 72
c) after production control
d) All of the above
2. TQM & ISO both focuses on

a) Customer
b) Employee
c) Supplier
d) All of the above
3. In Just-In-Time the vendor is to be viewed by the company as a

a) Manager
b) Worker
c) Partner
4. The Range of the above data is:

a) 8
b) 12
c) 22
d) 18
5. Dr. J. M. Juran defined quality as?

a) Fitness for use
b) Zero Defect
c) Customer Requirement
d) Universal Use

a) Dr. K. Ishikawa
b) Dr. J. M. Juran
Page 52 of 72
7. Which type of variation occurs when a process is in control?
a) Nornal
b) Abnornal
c) Assignable
d) Random
8. What is the first stage in any quality improvement initiative ie Quality

Circles Concept?
a) Management Commitment
b) Budget Plan
c) Training
d) Associates Involvement
9. Who was generally credited with the phrase “Vital few and trivial many”?
a) Dr. K. Ishikawa
b) Dr. J. M. Juran

d) Part of FMEA
DECEMBER 12, 2018 ~ LEAVE A COMMENT
1. Malcolm Baldrige national quality award is for (MBNQA)

A. Total Quality Management
B. International Standard Organization
C. Total Productive Maintenance
D. Total Quality Control
Page 53 of 72
2. Lean systems typically use layouts that:
A. are based on a job shop in order to handle variety
B, facilitate handling somewhat dissimilar products
C. reduces inventory of similar products
D. all of the above
3. Which of the following means ‘Ready-Set-Go’

A. Yo-i-don
B. Ikko Nagare
C. Taiichi ohno
4. In which type of control chart the upper and lower control limits will not
be constant but will be varying:
A. ‘c’ chart
B. np chart
C. ‘p’ chart
D. X-R chart
5. What type of graph is a Pareto diagram ?

A. Bar graph
B. Pie graph
C. Compound graph
D. Line graph
6. Control Chart is a tool for quality control. It is used for maintaining

running control on a process.
A. On line
B. Off Line
C. Direct Line
D. Product Line

Page 54 of 72
C. Both above
vice versa

a) Infrequently
b) In an unpredictable manner
c) Both above

a) In values of scale at x,y intersection
b) Conditions for x axis
c) Both above
d) In visual depiction only – bar chart can be used instead of line chart and
vice versa
10. The chart used to monitor attributes is

A. Range chart
B. Mean chart
C. p-chart
D. All of the above
1. The Rectangle symbol in Flow diagram is used for showing

A. Connector
B. Decision
C. Terminal
D. Activity
Page 55 of 72
A. Ascending order
B. Increasing order
C. Any order
3. Cause and Effect Diagram is used organise

A. Actual Causes
B. Only Sub Causes
C. Only Root Causes
D. All Possible Causes or Sub-causes
4. Which graph is more suitable for presenting temperature of day from 6am
to 6pm.
A. Bar Graph
B. Pareto Diagram
C. Line graph
D. Radar Chart
5. Data obtained by count of defects, count of occurrences i.e. no. of

accidents etc. can be termed as _________________ data.
A. Quality
B. Variable
C. Accidental
6. Dr. W. A. Shewhart introduced Control Charts using _________ control

level to improve the efficiency to 99.73% level.
A. 2 Sigma
B. 3 Sigma
C. 4 Sigma
D. 6 Sigma
Page 56 of 72
7. Which of the below is not an intangible benefit?
A. Sale Development
B. Reduction in defective components
C. Saving of man Hours
8. An activity that transforms or shapes raw materials or information to

meet customer needs can be termed as
A. Value addition
B. Value multiplication
C. Quality Improvement
9. In flow diagram which symbol indicates a single step in the process?

A. Decision box
B. Terminal symbol
C. Activity symbol
10. For quality improvement and cost reduction, eliminate the 3-M’s which
are –
A. Murd, Murda, Muri
B. Man, Machine, Method
C. Muda, Mura, Muri
D. Motion, Mistake, Movement

1. Term 3G stands for
A. Gemutlich, Gendarme, Genchi
B. General, Gynaecologist, Gentleman
C. Genchi, Gentlefolk, Genjitsu
D. Genchi, Genbutsu, Genjitsu
Page 57 of 72
2. What does ISO stands for?
A. Indian Standards for Organizations
B. International Organization of Standards
C. International Organization for Standardization
D. International Standards Organization
3. Which QC Toll is used to show facts and also separate the ‘viatl few’ &
‘useful many’.
A. Pictorial Graphs
B. Fishbone Diagram
C. Pareto Diagram
D. Line Graph
4. While drawing Scatter Diagram repetition of a value (‘n’ times) its is

depicted by:
A. Red colour
C. Encircled twice maximum
5. The difference between the highest and the lowest readings in a sample of
observations is called
A. Range
B. Deviation
C. Standard deviation
D. Average
6. Which of the following chart(s) should be drawn in square shape:

A. Pareto
B. Scatter diagram and
C. Histogram
D. All above
Page 58 of 72
7. Even though C & E diagram is a verbal tool it has been recognized as a
statistical tool by :
A. JSI (Japanese Standards Institute)
B. JUSE
C. JIPM
D. Kei Dan Ren
8. Cause and effect diagram is:

A. Relation between variations
B. Relation between cause and effect
C. Difference between causes
D. Relation between two problems

A. Positive Correlation
B. Negative Correlation
C. Lower Correlation
D. Higher Correlation
10. In ‘Root cause analysis’ step in problem solving. Quality Circle follow:
A. Juran Trilogy
B. PDCA Cycle
C. Pareto Analysis
D. None of Analysis


means
Page 59 of 72
3. Five political parties are standing for election. An agency has conducted
an opinion poll on a sample basis and collected information on all the
parties regarding “for” or “against” . Which graphical representation would
best depict all the above information in one graph ?
a) Radar Graph
b) The float graph
c) Pyramid Graph
d) Strata Graph
4. Which one of the following charts is not an attribute control chart :

a) Number defective np chart
b) X-R Chart
c) Percentage defective chart
d) No. of defects c chart
5. What will be the angle for representing Rs. 4000/ as travelling expenses
out of total expenditure of Rs. 80,000/- on a pie graph?
a)180
b) 160
c) 240
d) 320
6. For showing relative portion of the various components, which of the

commonly used graphs that will be useful?
a) Pie Graph
b) Radar Graph
c) Pareto Diagram
d) Histogram
Page 60 of 72
7. For showing relative improvement in various topicsof PST and the area
where improvement is required, which type of graph to be used ?
a) Radar Graph
b) Graph
c) Brain storming
d) Stratification
8. In which tool/technique compound graph is used ?

a) Pareto Diagram
b) Graph
c) Brain storming
d) Stratification
a) 3
b) 3.13
c) 3.133
d) 3.123
of UCL ?
a) 81.972
b) 82.927
c) 83.972
d) 84.972

1. Even though C&E Diagram is a verbal tool it has been recognised as a
statistical tool by
a. QCFI
b. JUSE
Page 61 of 72
c. ISI
d. Kei Dan Ren
2. If coefficient of correlation of two variable is 0.8, this shows that

a. There is no correlation
b. There is a strong positive correlation
c. There is a strong negative correlation
d. The difference in both the variables

a. Positive correlation
b. Negative Correlation
c. Lower correlation
d. Higher Correlation
4. In brain storming “Hitch-Hiking” is

a. Evaluating ideas
b. Fool Proofing the ideas
c. Making idea from other’s ideas
d. None of above
5. Scatter diagram is drawn with two variables, usually termed as

a. Independent variable and dependent variable
b. Negative variable and independent variable
c. Positive variable and dependent variable
6. The most appropriate tool to study the nature of variation in process

variation
a. Bar Graph
b. Pareto Diagram
c. Stratification
d. Histogram
Page 62 of 72
7. If the least count of a balance is 2 grams and the minimum weight out of
289 packets checked is 98 grams. What should be the lower limit of the first
class interval?
a. 98
b. 97
c. 97.5
d. 97.9
8. What % of value lies between plus and minus 3-sigma when the process
is under normal distribution?
a. 91.73
b. 99.73
c. 93.73
d. 97.73
9. What should be the recommended number of classes or groups for 627

observations for frequency distribution for making histogram?
a. 8
b. 9
c. 10
d. 11
10. Which theory considers that work is as natural as play if it is associated

with recognition?
a. McGregor’s theory Y
b. Maslow’s Theory
c. Elton Mayo’s Theory
d. Fredrick Herzberg Hygienic Factor

1. As per Dr. Juran , collection of information or generation of information
begins and ends with?
A. Questions
Page 63 of 72
B. Data Collection
C. Cause & Effect Diagram
D. Control Chart
2. In a cause and effect analysis, do all the validated caused affect the
problem equally?
A. Yes
B. No
C. Do not know
D. May be
3. Which is the step in problem solving where P-D-C-A is very much
required
A. Trial & Implementation & Regular Implementations
B. Cause and Effect Diagram
C. Check Sheet
D. After Follow up and Review
4. What will be the obvious conclusion about the standard which has not
been revised?
A. Not in use
B. Out dated
C. No body like that
5. When should Milestone chart has to be made?
A. After selection of problem
B. After Making Roads
C. After identification of Possible causes
D. After Defining the problem
6. Control chart is a
A. Process monitoring tool
B. Process control tool
C. Both (a) and (b)
7. Which one of these is a system for reducing changeover time?
A. Single Minute Exchange of Dies
B. Just in Time
Page 64 of 72
C. Takt Time
D. Vendor-managed inventory
8. Which one is not included in the list of seven wastes?
A. Defective product Design
B. Over Production
C. Waiting
D. Over Processing
9. Lean Quality Circle is a small group comprising of ______________?
A. Non-Executives
B. Executives
C. Senior Officers
10. Lean Quality Circle are expected to hold ______________________?
A. Informal meetings and at the place / equipment, where problem exists.
B. Formal meeting whenever needed
C. Meetings in Board Room
NCQC KNOWLEDGE TEST 2018 : LQC DEC. SET 2

1. Frequency of the Lean Quality Circle meeting is ____ ________________?
A. Weekly
B. Daily
C. Once in three day
D. As and when required
2. Lean Quality Circle follow __________________ for solving a problems.
A. 8-D Concept
B. DMAIC Step
C. 12 Problem Solving Steps
D. QC Story – 7 Steps Process
3. Lean Quality Circle was originally developed in
A. Indonesia
B. India
C. Israel
D. Pakistan
Page 65 of 72
4. Flow Diagram is used for:
A. Better understanding of a process
B. Change or introduce new process
C. To amend alter or replace” the process
D. All the above
5. ISO – 14001 gives stress on
A. Plan – Do -check -Act
B. Environmental protection
C. Prevention rather than detection
D. All of the above
6. Service Assurance is
A. Confidence with customer
B. Customer has trust
C. Employee has knowledge
D. All of the above
7. Following is (are) the phase(s) of intervention
A. Formulation stage
B. Maintenance stage
C. Implementation stage
D. All of the above
8. Who observed that the quality defects are unequal in frequency?
a) Dr J M Juran
b) Dr W E Deming
c) Dr K Ishikawa
d) Dr W A Shewhart
9. Data obtained by count of defects, count of occurrences (no. of accidents)
etc. can be termed as __________ data.
a) Attribute
b) Variable
c) Both a and b
10. Most of the quality gurus insist upon the effective use of
___________________ to achieve excellence in quality.
a) Brainstorming
Page 66 of 72
b) Statistical Quality Control
c) Problem Solving Teams
NCQC KNOWLEDGE TEST 2018 : Five S DEC. SET 1
1. What are the 5 phases of 5S?

A. Shine, Shut-Up, Sustain, Sort, Standardize
B. Sustain, Sort, Standardize, Sushi mi, Shine
C. Standardize, Sort, Sustain, Shine, Set-in-Order
D. Sort, Sustain, Sushi, Shine, Standardize
E. Shine, Standardize, Sustain, Set-In-Order, Salami
The five phases of 5S are Sort, Set-in-order, Shine, Standardize, and Sustain
in that order.
2. In the Set-In-Order phase, where should tools be stored that are used
daily?
A. In personal tool boxes where they won’t be stolen
B. At the point of use
C. Where the supervisor can keep an eye on them
D. In a company owned locking cabinet
Tools that are used daily should be store at their point of use.
3. Set-In-Order reduces what wastes?

A. Excess Motion
B. Human Frustration
C. Searching Waste
D. Productivity
E. Excess Inventory
Set-in-Order does not reduce productivity, but increases it. Productivity is
not a waste either.
Page 67 of 72
4. Which phase of 5S are you in when you clean machines, windows, floors
etc.
A. Sort
B. Set-In-Order
C. Shine
D. Standardize
E. Sustain
5. Which one is NOT a benefit of Shine?

A. Less production downtime
B. Happier employees
C. Improved quality
D. Inventory reduction
E. Customer satisfaction
Shine, or cleaning does not reduce inventory levels. Sort and Set-in-Order
will help reduce inventory.
6. Which is not a benefit of Sort?

A. Reduce the waste of searching
B. Reduced set-up times
D. Improved machine dependability
E. Improved safety
Sorting will not have an effect on machine dependability.
7. What phase of 5S are we talking about when we regulate; how we color

code our tools, how we use the red tag system, or the approach we take to
problem solving when we have problems with 5S?
A. Sort
B. Set-In-Order
C. Shine
D. Standardize
E. Sustain
Page 68 of 72
Standardize is the phase where we set up color code schemes and many
other standardized approaches that can be used throughout the company.
8. 5S is easy to implement and sustain so you can enjoy the benefits forever.
A. True B. False
5S is not easy to implement and even harder to sustain. This is why most
companies have failed to implement 5S properly.
9. In which step of Five S we establish a method of storage for each item,

which is easy to see, pick and place with X, Y alignment.
A. Sort
B. Set-In-Order
C. Shine
D. Standardize
E. Sustain
10. Which item is not a part of the Sort phase?

A. Clear the area
B. Use of red tags
C. 48 hour rule
D. Disposition red tag items
E. Putting tools at point of use
Putting tools at the point of use is part of the Set-in-Order phase, not Sort.
11. Set-In-Order includes making changes to the layout of the area.

A. True B. False
12. Which of these benefits of 5S are of value to your company?

A. Improved employee morale
B. Improved safety
D. Increased profitability
E. All of the above
All of these answers are great benefits to any company.
Page 69 of 72
13. One of the great things about 5S is it can be implemented by the
employees without the need for management support.
A. True
B. False
False – Without management support, 5S implementations will fail.
14. To sustain 5S you must.

A. Have a 5S audit checklist for each area
B. Have management support
C. Perform audits for each area regularly
D. Train employees on 5S and expectations
E. All of the above
15. It is advisable to initiate the Sort and Set-In-Order phases at the same
time.
A. True B. False
False – Sort must be completely finished before you begin Set-in-Order. Why
would you want to create a location for a tool that you are going to throw
away?

1. A six sigma process has defect level below ______ defects per million
opportunities.
a) 3.4
b) 4.5
c) 5.6
d) 6.7

a) Material quality
b) Customer need
c) Market demand
d) All of the above
Page 70 of 72
3. Such setups which have single digit (in minutes) setup times are called
a) Single setups
b) One touch setups
c) Minute setups


a) Matrix Analysis
b) Validation of causes
c) Pareto Analysis
d) Stratification

a) 3
b) 3.13
c) 3.133
d) 3.123
Page 71 of 72
of UCL ?
a) 81.972
b) 82.927
c) 83.972
d) 84.972

a) Brain Writing
b) Brainstorming
c) Group thinking
d) Conceptualizing

means
Page 72 of 72

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QUESTION BANK

3. ______________ limits are based strictly on the variation in a

4. If ranges are in control but much of the product is outside the

5. Name the specific type of graphical device used to control quality

6. Collection of required information in figures for Statistical Analysis is

7. Which four-step formula was suggested by a famous quality Guru to

9. To study if there is any relationship between ‘Overtime’ and ‘Rate of

10. Like Pareto Diagram in which facts presentation method ‘others’ or

1. Histogram is not used to

2.. Which Quality tool is not a part of data collection technique?

5.. Which of the following charts is always a Square:

6.. In a Scatter Diagram if a value is repeated ‘n’ times, it’s repetition is

7. . In a flow Diagram, to seek the opportunities for change/ improvement

8. Flow Diagrams are of three types : High Level, Matrix and

9. Operator travelling from one station to another is which muda:

10. The worst muda is

1. Cause and Effect Diagram is an independent tool and can be used

3. Assignable cause can be found and eliminated:

4. Assignable cause occurs:

5. Common cause remain constant over time unlike assignable cause:

6. Large numbers of common causes are in effect at any time unlike

7. Cost incurred to assure customer requirements are met after delivery is

9. Reinspection and retest is part of the Appraisal cost in cost of quality:

10. Sorting and downgrading is classified as Internal failure cost in cost of

KNOWLEDGE TEST 2018: SET 28

OCTOBER 28, 2018 ~ LEAVE A COMMENT

1. Graph which shows changes over a specific time period is called

2. Pareto Diagram is useful to prioritize corrective action for high-

3. Vertical axis of bar graph is also known as

4. In Line Graph, x-axis represents

A. false energy units

B. infrared energy units

5. In Line Graph, y-axis represents

A. time period in years

C. time period in days

D. time period in minutes

6. Horizontal axis of bar graph is also termed as

7. Normal variance in a manufacturing processes is due to:

A. Special Common Causes

B. External Special Causes

8. A Line Graph is a useful tool to represent:

A. behavior of data points against control criteria

B. patterns and trends in a row of data points

C. behavior of data points against specifications

D. the error margin of a sample versus a whole population

9. Control Limits are the same are Specifications Limits.

10. Flow Diagram represent

A. Causes & Effect variation

B. The kind of forms to be filled during a process out

C. Who reports to whom in a organisation

D. How inputs get processed into outputs

KNOWLEDGE TEST 2018: SET 27

OCTOBER 27, 2018 ~ LEAVE A COMMENT

1. Which type of variation occurs when a process is stable and in

2. What is the first stage in any quality improvement initiative i.e.

4. What is root cause analysis?

5. The Mean of the “2, 4, 8, 14” data is:

8. The range of the “1, 2, 4, 7” data is:

9. As per Dr. Juran what to be added in evolutionary progress to

10. Which Tool/technique should be used by QC to select a problem?

KNOWLEDGE TEST 2018: SET 26

OCTOBER 27, 2018 ~ LEAVE A COMMENT

1. Out of the following which one is not a component of quality?

2. As par Garvin which one of these is a dimension of quality?