Baby

baby.itdev@gmx.com| 734-367-4333

SUMMARY

 Having 15 years of IT experience in development and support. Worked in programs of large enterprise like GE
Money. Expertise in incorporating business requirements, business vision, strategy, security, risks and
compliance to deliver business outcomes.
 Comprehensive IT expertise, incorporating systems analysis, data analysis, analyzing business requirements
and functional specifications, deriving system solutions to deliver business outcomes, and with a background
in AS400-iSeries, Mainframe, Web Interface, SAP, Business Intelligence etc.
 Expertise in multiple technologies, ERP Systems and business domains like, Distributed Finance, Credit Cards,
Retail Distribution and Warehousing, Taxation and Superannuation, etc.
 Expert in developing ISeries in RPG and COBOL, On-call Support and System Administration.
 Expert in analyzing incidents and fixing problems based on severity and priority, analyzing system job logs and
resolve issues with RCA, escalating and coordinating with IT supports and Problem Management team.
 Experienced in large programs of GE like NZ GST Rate Change, Data Center Consolidation (Infrastructure),
RMSNG Migration, FDR conversion and ATO Change Program etc.
 Strong knowledge in SQL, and multiple database management systems including latest SAP Hana.
 Experienced in Agile, Scrum, Waterfall, PRINCE2, KANBAN, Devops and ITIL methodologies and Practices.
 Facilitated for Lean Six Sigma, Operational and Service improvements, and Knowledge Transfer.
 Experienced in successfully coordinating and delivering multiple projects with sign off, compliance, Change
Requests, release processes and procedures in timely and effectively.
 Outstanding troubleshooting skills, ability to quickly and accurately identify and resolve complex issues within
tight deadlines, managing key components to facilitate completion of projects within time, quality, and
budget.
 Well experience in supporting and coordinating production release across multiple LPARs using ALDON and
TURNOVER releasing software.
 Leadership in Development, Service Delivery, Problem Management, Change and Release Management.
 Expert in Financial account reconciliation, Business Analysis, Technical Design and Develop Test Strategies.
 Requirement Elicitation, User Stories, Analysis and Modelling.
 User Acceptance and Regression Testing – Manual and Automated Scripts & Support.
 Implemented of projects with complex test strategies, following CMM Level Quality Standards and Six Sigma.
 Extensive experience in interacting with clients and stakeholders at various levels, adapting to dynamically
changing Project needs and draw up Project Guidelines.
 Documentation and its configuration management in SharePoint.
 Project Quality and Assurance for projects with Database Changes, Migration and Decommission.
 Security and Risk Analysis, supported SOX and KPMG Audits.
 Planned, scoped, facilitated/coordinated/tested for the yearly Disaster Recovery Test.
 Outsourcing, Service Delivery and SLA. Experienced in multiple Helpdesk systems like Jira, Clarify etc.

Project Management/Methodologies

AGILE, SCRUM, Prince2, Waterfall, Business Analysis, Testing, KANBAN, DevOPs, ITIL, Service Delivery, Problem
Management, Change and Release Management.

EDUCATION
 Master of Computer Applications Madurai Kamaraj University, India.
 Bachelor of Science, Mathematics Kerala University, India.
TECHNICAL SKILLS
AS400-iSERIES RPG IV, Free RPG, RPGILE, COBOL, DB2, Connect Direct, ALDON, Turnover, iTERA,
HAWKEYE, ROBOT, RevSoft, SPOOLMAIL, BSAFE, BRMS, DBU, Compleo, Mapform,
WDSC, RDi, X-Analysis, etc.
Mainframe: COBOL, DB2, CICS, JCL., VSAM, TSO,TCC, SCLM, ISPF, MVS, File-Aid, Platinum, Micro
Focus Mainframe Express, MQ , XML and etc.
SQL Server and Other IIS, C#, Visual Studio, VB, TFS, Java Script, Eclipse, WebSphere, Weblogic, Linux, SOAPUI,
Citrix, Visio, SharePoint, HP Quality Centre.
SAP Hana SAPUI5, oData, REST, SAP Hana Integration Service, SAP Enterprise Mobile. Cloud
Implementation.

TRAINING AND CERTIFICATIONS

 Trained in Security and Risk Management. University of Washington, USA.

 Certified in ITIL foundation Version 3.
 Certified in SAP Hana Development (Web, Mobile & BI) from SAP.
 SQL Server and Business Intelligence – UTS Sydney.
 Certified Six Sigma Green Belt. – Patni.

PROFESSIONAL EXPERIENCE

Metcash, Detroit MI Apr 2015 - Present

Senior Systems Analyst & Delivery Leader

Worked collaboratively and coordinated with PMs, Scrum Masters, Solution Architects, and technical expertise for
Requirements, Design, Test cases, Test strategies, Test Plan, CAB meetings and Release etc.
Responsibilities:

 Expert in analyzing and fixing problems, system job logs and resolve issues with RCA, escalating and coordinating
with IT supports, Service Delivery team, CAB and Problem Management team.
 Analyzed and documented impact of new functionalities and enhancements with major Database changes.
Facilitated to develop modules with reusable components, sub-files, functions, procedures, service programs,
etc. Implemented many ERP modules with RPGILE, Free RPG and embedded SQLs.
 Attended Sprint planning and review meetings and ensured the developments are efficiently executed.
 Chaired for meetings, monitored and tracked defect prevention. Documented for Knowledge Transfer.
 Created and supported test environments for UAT & regression testing. Experienced in SOAPUI Web Service
testing SEQUEL and automated script testing of PE Pricing module.
 Facilitated to enhance/Improve PE ERP system performance by SQL tuning and code changes Chaired for
Reviews and meetings, monitored and tracked defect prevention. Documented for project deliverables
(Requirement, DFD, Designs, UAT, Implementation, etc.) Knowledge Transfer.
 Experienced in SOAPUI Web Service testing and automated script testing of PE Pricing module.
 Facilitated to enhance/Improve PE ERP system performance by SQL tuning and code changes. Coordinated &
executed yearly Disaster Recovery Test, KPMG, SOX audits for many years.

Job Accomplishments
 Worked as SME and enhanced the EDI item staging process and reduced the manual process by 60%.
 Achieved 60% reduction in incidents to 400/month by incorporating and strictly following the KANBAN
methodology. Well experienced in resolving, escalating and coordinating with team of Helpdesk, multiple IT
vendors, users, Service Delivery team, CAB and Problem Management team.
 Expert in analyzing the system job logs and resolve issues with RCA and coordinate with team.
 Achieved 40% reduction in rework of testing efforts by coordinating and correlating the process.
 Chaired for Reviews and meetings, prepared minutes and followed up. Monitored and tracked defect and
promoted the defect prevention activities.
  Reduced the job execution time of long running batch jobs and improved PE ERP system performance using SQL
tuning, effective use of logical files and program modifications.

Environment: Power Enterprise ERP System, ISeries, RPGILE, Free RPG, Connect Direct, Aldon, RevSoft, X-Analysis,
eView, Web, SAP, Jira, KANBAN, AGILE, Scrum.

GE Distributed Finance - GE Money, Atlanta GA Jun 2010– Mar 2015

Development & Delivery Leader
Project: AWARE Receivable System and ePAL.

Worked in various roles like Technical Systems Analyst, BA and Delivery Leader with on-call duty for the Wholesale
Accounting and Receivable system. Application developments and supports are done in onsite-offshore model.
Technically led and managed projects of large programs of GE Money like NZ GST Rate Change, Data Center
Consolidation, SFTP Implementation, Credit Notes Enhancements, and Actimize Risk Management etc. Documented
and reviewed deliverables. Contributed in technical design, coordinated with testing, developing and support team
for effective Quality Planning and Control.
Responsibilities:

 Experienced in major project development, Testing and Implementation.

 Timely and successfully implemented major projects like NZ GST Change, Credit Notes Process, Collections,
Payment Reversal, Data Centre Consolidation, Actimize, and LSYS decommission etc.
 Performed stakeholder identification and management throughout the project lifecycle.
 Drafted the Business requirements and Functional specification documents.
 Showed special attention for Security, SOX process, source version control, and verification of PVT results during
project release. Followed CMM Level 5 quality standards.
 Created and supported test environments for UAT & regression testing.
 Executed projects release with major database changes with impact to iTERA system jobs & interfaces.
 Facilitated for PMO activities to coordinate between projects, prioritize tasks, and resource allocation, develop
best practices and share the project learning.
 Well experienced in collecting and measuring project data for PMO using eZTrac project tracking tool.
Coordinated with multiple stakeholders and managed project activities for effective execution.
 Facilitated in weekly CAB meeting, reviewed the Implementation Plans, various release activities, Post
Verification Testing, source control etc. and supported for project deliverables.
 Coordinated release assurance checks (RACs) so that dependent services are not affected. Assured deployments
followed the predicted timeline, and all services were restored successfully as planned.
 Facilitated for proposal preparation, scope management, resource utilization, cost estimation etc.
 Worked as transition leader for change of IT support services and change of Help Desk systems. Defined new
process for effective coordination and continued Service Delivery of multiple vendors.
 Executed Information Security analysis and Risk Management, reviewed & updated IT security policies.
 Led many Lean Six Sigma projects like Westpac Baking file Automation, GL Merge Automation, Automation of
Barcode Update, etc and achieved cost savings, process improvement and better operational efficiency.
 Coordinated & executed yearly Disaster Recovery Test, KPMG, SOX audits for many years.
 Well experienced in resolving, escalating and coordinating with Helpdesk, IT supports of multiple vendors of GE,
business users, PMs, Service Delivery team, CAB and Problem Management team.
 Closely monitor the queue, prioritize and timely resolve requests based on severity and priority.
 Analyzed the weekly/monthly metrics of tickets for measuring KPI and discussed with key stakeholders.
 Facilitated the end to end service delivery, meeting client expectations, resolving incidents and problems,
managing resources, addressing conflicting priorities, escalations to problem management when required and
building relationships and trust.
 Always worked towards continual improvement for exceptional services and client satisfaction.

Job Accomplishments
 Datacenter Consolidation of 18 sites to 6. Successfully executed consolidation of multiple servers of Web logic,
Oracle, FTP and Compleo Servers, implemented without any systems outages.
 Automation of bulk EDI Transaction process. Shared and configured Public/Private Keys for SFTP.
 Successful execution of IT service consolidation and helpdesk system changes.
 Automation of Interest Rate Changes for effective control, audit and reduce the Risk.
 Consolidated the source codes and objects for across multiple countries like Australia, New Zealand and
Singapore.
 Stabilized the application support activities that helped for 80%reduction of the problem tickets.
 Redesigned and optimized the critical jobs of Monthly Tax Invoice Process and GL consolidation and saved 50%
execution time. Redesigned data transfer across multiple interfaces for implementing SFTP.
 Planned, scoped, facilitated/coordinated/tested for the yearly Disaster Recovery Test.
 Executed Information Security analysis and Risk Management for Management/Operational/Technical process.
Revised menu access levels of AWARE, ePAL and MFC applications, and group’s profiles.
 Performed Risk Identification and assessment for business process of Credit Limit Authorization, daily Westpac
payment file process. Controlled the risk by implementing Role and approval based menu.
 Performed quarterly data analysis for IT Security and Risk, facilitated for reviewing and updating IT security
policies. Considered data handling – gathering/storing/transmitting/destroying data.
 Initiated new process for user login/exits requests and achieved KPMG and SOX Compliance of Systems & IT
Processes considering Loss of Integrity, Lose of Availability, Loss of confidentiality.
 Facilitated White Box technique testing/verification for secure application source codes through SCABBA and
VERACODE scans. Implemented changes like secures file transfer (SFTP).
 Promoted BSAFE Implementation for secure and controlled system access, strict password policies and menu
compliance.
 Analyzed IT Security and Risk data and Implemented process and policies.
 Facilitated to develop secure applications with SSO using Corporate IDP with SAML 2.0 standard Authentication,
encryption. Utilized secure programing procedures (e.g. avoid SQL injection, inclusion, vulnerabilities, etc.)
 Performed 3G PDA asset management and defined new access control policies.
 Led many Lean Six Sigma projects like Westpac Baking file Automation, Automation of Barcode Update, etc and
achieved cost savings, process improvement and better operational efficiency.

Environment: AS400, RPGILE, Free RPG, COBOL, Linux, Weblogic, IIS, Web, Windows Mobile, Turnover, Compleo.

Centrelink Office Campsie NSW, Darwin NT July 2009– May 2010

Customer Service Officer

Responsibilities:

 Demonstrated communication skills to Empathize, Explain and Elaborate reasons in a professional manner for
efficient customer services. Well used the eReference and Customer First systems.
 Advise/Assess/Process/Guide customers to Claim for Benefits like Family Tax Benefits, Parenting Payments, New
Start or Youth or DSP, Age Pension, Income Management, Basic Cards, EBT, Rent Assistance, Medical Certificate,
and update and verify PIO details, Portability, Advance Payment, Income Statements, etc.
 Conducted Personal Contact Interviews and discussed JCA/EPP, payment restoration/cancellation etc.
 Supported DSP customers, processed the medical certificates, and referred SU683, ESAt Referral etc.
 Promoted business strategic process like Income Management, Online Services.
 Supported customers for installation of Express plus App, and password settings.
 Assisted customers for registration for MYGOV service and its linking to other services like Centrelink, Medicare,
eHealth Record, Child Support, Veterans, and Disability etc.
 Excellent in talking, smiling and keep eye contact with customers for best customer experience.
 Well experienced in handling difficult customers of Centrelink.
 Very good in listening, responding, assessing and guiding based on customer issues and enquiries.
 Uphold the APS values and code of conduct like Impartial, Committed to Services, Accountable, Respectful,
Ethical, etc. Acted with care and diligence in connection with APS employment.
 Strictly followed the policies and procedures. E.g. Security, Social media, workplace diversity and inclusion
strategy, etc.
Environment - Customer First Web Interface, Mainframe backend.

Australian Taxation Office, Canberra Jan 2007 – June 2008

Technical Design & Developer
Project: Change Program.

 Worked as a Team Lead for technical design for Lodge & Pay and Superannuation Guarantee modules which
process the Tax forms.
 Involved in new design/redesign of complex modules like form processing, payment processing, custom rules
and custom functions.
 Developed modules using VS COBOL, DB2, CICS, MQ-Series, TFS, and Micro Focus Mainframe Express.
 Executed defect fixing using Micro Focus Mainframe Express, Revolve, TFS, Quality Centre, etc.

Environment: Mainframe – COBOL, DB2, CICS, JCL, VSAM, TSO, SCLM, ISPF, MVS, MQ Series, File-Aid, Platinum, Micro
Focus Mainframe Express, etc.

GE Money – Credit Cards, Atlanta, GA June 2002 – Dec 2006

Team Lead, Business Analyst & Project Coordination
Project: RMSNG – ERP (Recovery Management System)

 Designed and implemented many development projects with a team of 22 members. Led team for major
projects like FDR Conversion and migration of RMS system to RMSNG.
 Worked as onsite coordinator and on-call support including AS400 administrative support.
 Performed the PMO activities of coordination between projects, prioritization, resource allocation, develop
best practices and sharing the learning.
 Experienced in collecting and measure project data using eZTrac project tracking tool and take actions for
effective project execution.

Environment: ERP- FICO, AS400, RPGILE, COBOL, Connect Direct, Web sphere.

GE Global Consumer Finance, UK. Jan 2002 – May 2002

Programmer and Test Leader.
Project: Sales Ledger Application & Contract Database System

 Worked on the application development using C#, HTML, ASP and Java Script.
 Performed unit testing and Integration testing, and led the team for the same.

Environment: .NET, C#, ASP, SQL Server.

GE Fleet Services, Minneapolis, MN Apr 1998 – Nov 2001

System Analyst
Project – New Vehicle Purchase and Taxable Benefits Systems.

Environment: AS400, Mainframes.

 Worked as on-call support and onsite coordinator.