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CHAPTER 1
INTRODUCTION
Introduction
Scope of the study
Aims and objective of the study
Methodology
Needs for the Study
Limitation
CHAPTER 2
DEVELOPMENT OF MODERN HOSPITAL IN INDIA
Discoveries
Establishment of Private Hospitals
Adopting New Technology
Construction of Modern Hospital
CHAPTER3
GENERAL INTRODUCTION TO VATHSALYA NURSING HOME
Doctors
AIMS and Objectives
Thesis on Administration and Management Relationship
CHAPTER 4
WORKING OF VARTHSALYA NURSING HOME
1
CHAPTER 5
MANAGERIAL STRUCTURE OF VATHSALYA NURSING HOME
A. Modern and ultra modern facilities available patience
Auto calve
Ultra sound scanning
Medical laboratory with auto analyzer
Intensive care unit with ventilators
Physiotherapy
Well woman clinic
Uninterrupted power supply system
CHAPTER 6
DATA ANALYSIS AND INTERPRETATION
CHAPTER7
SUGGESTIONS AND CONCLUSION
ANNEXURE
Questionnaire
Bibliography
2
CHAPTER 1
INTRODUCTION
Introduction
Scope of the study
Aims and objective of the study
Methodology
Needs for the Study
Limitation
3
INTRODUCTION
4
Hospital Management is a subject: A subject, a discipline taught in
universities, colleges or institutes. It is an accumulated body of knowledge
that can be learned, at some places the broad specialty is Health Management
including Hospital Management.Various degrees, diplomas, certificate
courses are run by the institution/universities.
As the study aims at single hospital the scope of the study is verified to
“Vathsalya nursing Home”, Shimogga only the management research survey
has been conducted to study the management structure as the hospital what
are departments wards staff non staff are involved in finding the draw backs
of the nursing home. Separate chapter continuing of remedies on over coming
these drawbacks. This draw back suggestive tip for effective management has
also been included in the report.
5
Analysing the administrable structure of the nursing home.
Analysing the managerial structure of the nursing home.
Analysing the problem of the patients, the medical staff and the non
medical staff of the Nursing home.
Suggesting the remedies with respect to the surveyed problem and the
some tips for the effective management.
Methodology
1) Primary Data:- In the section of primary data the data has been collected
from the personal interviews done with the patients, the medical staff and
non medical staff. The similar data collection structured questionnaire has
also been used for the collection of the data.
2) Secondary data: The secondary data section containing of information of
gathered from third parties. The person who don’t passes any kind of
relation with nursing home at present, which include. Example patients of
the nursing home etc.
6
1) The main objective of this topic giving an idea of the product.
2) Consumer perception about the product.
3) To rich the product ultimate consumer.
4) The product can rich all geographical area
5) Main target of product.
Limitation
7
Chapter 2
Discoveries
Establishment of Private Hospitals
Adopting New Technology
Construction of Modern Hospital
8
DEVELOPMENT OF MODERN HOSPITAL IN INDIA
During that time only one physician or doctor was presented in one clinic and
he was suppose to look after all the patents irrespective at their diseases. The
hospital. Which was available that time. Was not offering better consultations
to the patients who were coming for getting the remedies now the system has
completely change.
Discoveries
9
Establishment of Private Hospitals
The facilities which patient can avail on those days were only. None angled to
keep single channeled electro cardio graphs etc. Which were not able to detect
the disborders properly the facilities of sterilization was able to limited
notable instruments equipment. Which resulted in unnecessary infections to
the patients. The functions of surgical operation were very poor and were
taking a ling time because of the non –availability as the ultra modern
operations theaters.
Today the managements as the hospital have been completely decent ralizal
up to the extent as one patient one specialist the old hospital has been shifted
by hi- tech hospital the patients these days are getting not only modern
facilities but also the ultra Modern facilities. Which include by ex ..X- rays.
Portable X- ray computer added to topography scanning.
Now a day the detection as a minute disease has also become possible we can
have the instance of the CAT scanning for this. This is a test performed to
detect the compressions/ expansion of the human brain. Today hospital
10
bedighted with another hi 0tech treatment called magnetic resonance imaging
invasive or painful surgical operation as the olden days have been shifted by
non invasive optic surgical operation which aim at surgery without wound
and blood number as hospital are considerably increased as compared to those
olden days.
Some of the modern and ultra modern facilities which are as below in the
form a list;
In India construct modern hospital with all facilities is very helps to the
patients the hospital keeps continuously upgrading the modern facilities by
11
having purchased the modern technical instruments and machines with good
attracting modern building hospital the following are some.
The available the modern standard of operations theater with good medical
instruments.
12
CHAPTER-3
Doctors
AIMS and Objectives
Thesis on Administration and Management Relationship
13
General introduction to Vathsalya Nursing Home
Vathsalya hospital is the surgical centre Pvt. Ltd, was established in 1998 in
the heart of city at civil lines in Shimoga. It is a multispecialty hospital
providing all the services to the patients in all departments. This fuelling its
name VATHSALYA i.e “ affection of the mother to child “. It is established
in land area 24,000 sq. feet it being surrounded by the greenery all over
provides the patient an open atmosphere to breath.
Doctors;_
Dr. Basaveshvara .M
Dr. Preetheei
Dr. Pradeep .S
Dr. Ravi
The hospitals aim to surviving the necessary treatment with ultra modern
facilities along with a greater hospitality to the patients for general objective
for the treatment with maximum care for no charges.
14
4) The nursing home maintains a drug store to also save the precious time
of the patients.
5) The nursing home in rich in specialist of all branches as medicines.
Surgery because it aim at “trouble ness and total treatment”.
6) The nursing home aims at treating the patients with respect to time.
The total capital introduced at the time of opening will be 20 lakhs. This
includes the cost of all the modern and ultra modern equipped in the hospital
this amount excludes the building charges of the current hospital building
when shown to the proprietor. This amount also includes all the legal
expenses such as registration charges telephone connection charges advance
period to the medical and now medical staff etc.
Administration in concerned with only the top level management. While the
management relates more with middle and lower level management on an
organization.
15
To conclude with administration is concerned with the installation of
producers while the management is concerned with making co- operative
endeavors and setting the works done on order to reach a particular objective
While the managements as the other face of the same coin in which the
administration with one face in concerned with the exclusion of plan and
policies has laid down by the administration.
The following few are the point. Which prove that the administration differs
from the management up to a greater extent.
16
CHAPTER-4
17
WORKING OF VARTHSALYA NURSING HOME
The hospital maintains 10 different surgery. Which include the most recent
ones such as gastro enter logy and plastic surgery., it also maintains
sophisticated equipment to cater to t he needs of the daily coming patients.
The list below represents the different available departments on Vathsalya
nursing home.
This department cater to the needs as treatment as all injuries and wounds and
disorders on bones. This includes the different traction operation given to the
patient as the extension. This departments maintains the departments of
physiotherapy to cater to the need as removed of muscular pain.
But in t6his hospital minor operation given to the patient as the extension.
This department renders its at most services to the different needs on the
general surgery and aim at treating at the different disorder of stomach
detection as different minute disorder in also a function at this departments.
Main aim of this hospital is midwifery needs. This department serves to all
the needs and disorders of the female patients in having a specialized branch
of detecting the different organic disorder. Which are found in female. This
department also looks after the midwifery needs.
18
Department of ophthalmology
This department serves as its best to the diseases. Which patent to the eye this
department possesses different ultra modern equipment to render the non
invasive surgical operations.
Department of Dermatology
This department render the best service to the cosmetological needs at the
human skin. This departments too is having computerized testing equipment
which are used to reframe the different shapes of the skin.
This department treats all the disorder of the ear, nose and throat.
Department of pediatrics
This department serves the diseases and disorder of the children patients
Department of Neurology
This department is well equipped to treat the diseases and disorder of the
nerves.
19
This departments renders the best service to the needs of general medicine
and cardiac needs. This department is well equipped with sophisticated ultra
modern instruments to serve the patients who come under the light of the
departments.
Male general ward is well equipped with all the modern facilities and
equipment foam beds are made available to the patient 24 hour water facility
can also be availed by the patient, not water is available on demand of the
patients. Each and every bed is given a hand table with chambered. Drawer to
keep the belonging of patients. Bathrooms along with latrine are maintained
an hygienic condition for the usage, for the patients visitors are allowed to
meet the patient and only one of the relatives. Friends are allowed to stay with
the patients during the night time.
The patients in male general ward can avail the facility of intercom to
communication with their relatives/ friends from the wards its thought
EPABX facsimile system.
Specialist and duty doctor give frequent visit to this ward from dawn to dask
during night time the doctor who are present at the time after the patient . The
20
specialists maintain a case sheet to record the improvements of the patients.
The records like besides chart. Medical chart temperature diabetes record
chart of each patient are also general wards for male contain 10 beds with 10
separate ceiling fames. Which are of recent models and in excellent
functioning condition. The male out patients are required to register their
name for the admission by paying the registration charge at Rs 50. Further
they have to pay Rs. 150 for every 24 hour there from
All the facilities, which are available in the male general ward are made
available here too in addition to this. The nursing home provides curdle beds
for the female patients patients who have given birth to their offspring’s very
recently.
Female general ward 8 beds and the management of the nursing home is
planning to increase this no 10 -15 with in a very short period.
The procedures for admission into this ward are as same as that of the male
general ward.
3.Children ward
This ward consist of 6 beds al the facilities which are male general ward are
made available in this ward too.
The admission is restricted to the children within the age group to 10- 12 year
being the procedure for admission are as same as that at male general ward.
21
4. Semi Special ward
6 semi special wards are there in this hospital. In each semi- special ward for
female as well as male patients contain 1 bed with 1 separate ceiling fans
which are recent models and in excellent functioning condition and 24 hours
water facility can be availed by the patient, hot water is available on demand
of the patients.
In this ward providing one bed to the patient with attached bathroom
facilities. But in general providing 5 beds to the patients but not with attaché
bathrooms.
All the facilities which are available in the general ward are made available
here too in addition to this. The procedures for admission into this ward are as
same as that as the general ward.
5.Special ward
Apart from the above 3 different types of ward the nursing home. Who
maintain special wards. This ward offers some special facilities other than the
facilities available in the general wards. One separate room is considered as
one special ward and this consisting of 2 cushion beds one for the patient and
the other for the patient attended a separate cupboard is available with 5
shelves and a locker to it in each special wards, 3 tub light and a ceiling fan
keep continuously working in this ward hot water as well as cold water is
available in any time of the day. These special wardrooms are having an
attached bathroom and latrine. Which are having an attached in a good
hygiene condition. The EPABX system of communication provides the
patients in this wards to communication to 1 from the outer world. Being in
22
their room it self the facility of special wards can be availed by the out patient
subject to availability and the admission on open to both the gender.
Specialist keep visiting this ward for every 1 hour from dawn to dask
available duty doctor will look after patient on there wards during night times
all the charts including a case sheet of a patients are maintained by the
doctors. Specialist to record the developments of the patients.
For getting admission into this ward the out patients are required to pay the
registration fees up to 50 after being prescribed by the concerned doctor for
admission further they are required to pay Rs 360 for every 24 hours there
from.
6.Emergency ward
Three emergency ward are there in this hospital. Emergency ward is hospital
to emergency patients and this ward contain 2 beds with ceiling fans and
attached bathroom.
But in this hospital for getting admission into this ward the out patients are
not required do pay the registration fees.
23
CHAPTER-5
MANAGERIAL STRUCTURE OF VATHSALYA NURSING
HOME
24
MANAGERIAL STRUCTURE OF VATHSALYA NURSING HOME
Some of the modern and ultra modern facilities which are being availed by
the patients from the hospital with their description are resented below in the
form of a list.
1.Auto clave
This is a one ultra modern and recent achievements in the fields of medical
electronic this is nothing but a sterilized which keeps all the surgical
instrument from hand glosses to surgical knives in a hygienic and non
infections condition.
This is a process in which the instrument aided by the computers will detect
the very minute disorders in any part of the human body and this is the most
recent ais from the computer to the field of the medical surgeries.
25
4.Intensive care unit with ventilators
This facility is one of the advancement in the field of medicine. The intensive
care unit (ICU) with this facility protects the patients kept in with a greater
care. Patients from other nursing home also come here for setting availed this
facility.
5.Physiotherapy
This is advancement in the field orthopedics and master in removing all most
all kind of muscular and bionic pains. An electrically instrument spreads its
ultra sound rays to the further advancement in this branch is was both ultra
sound massage and fraction for pain relief.
This is advancement in the field of gynecology obstetrics. Which tests for any
abnormal developments or growth in the female who are aged 30 years and
above. The abnormal development includes womb cancer embryonic
discorders etc.
This modern facility keeps supplying power to the entire hospital premises
without the noise and causing destructions to the patients whenever the
default supply of power falls.
This hospital maintain 1 separate intensive care unit to keep the patients
whose condition is too critical these wards are totally air conditioned these
wards contain 15 oxygen cylind to facilitate the necessary treatment these unit
26
Wards are packed up with uninterrupted supply of power so as to avoid
unnecessary delays in treatments.
These units are provided with ultra modern equipment called ventilation.
These wards are maintained in a hygienic condition and sweeper cleaners are
ordered to clean these wards at regular frequencies and to take greater care
while cleaning these wards.
Admissions to these wards are made to patients of the hospital on the standing
instruction of the specialists. The charges for this ward are Rs 2000 for every
24 hour and refund able caution deposit of Rs. 500 is also recovered from the
patients.
The hospital maintains all types of books and accounts which included the
duty: book different ledger accounts for handling different type of account.
For preparation of fixed account at the end of a final year the hospital makes
one of the computerized accounting system by name “ tally”.
The hospital close its day accounts 12 hours later to the actual time to as to
record the transaction which take place at night times the annual closing of
accounts and preparation of final accounts are done at 31st day \of March
every.
27
D .Details of the operation available theaters
At the birth of the hospital it was having 1 minor O.T and 2 major O.T and 2
labour theaters. Today it has extended its hands of service to the patients by
adding one more major OT attached to the intensive care unit.
These OT’s are maintained in a hygiene condition and all the moderns and
ultra modern surgical equipments are made available here which include
powerful operation light multi angled flexible surgical bed with an elevator.
Pure stainless steel instrument. Which are not disposed to nature. An
equipment of refrigeration. Which is used for the storage recently. An ultra
modern sterilizer called auto clave has bought into keep the instruments and
equipments from had glouses to surgical knives in a sterilized condition.
The charges to this ors are fixed after observing the necessaries and
conditioned requirements of the operation generally these charges start from
Rs. 1000.
A consent sheet has to filled by the patient himself or by his attender stating
that neither the operating surgeon not the hospital is responsible for any worse
thing which may occur during operating.
The following are the some of the important short listed ones.
28
Driller used in department of orthopedic and trauma
Hubilizer used in the department of gynecology and obstetric.
Cardiac monitors used in operation theaters
Section apart us used in operation theatres
Doppler’s used in the department of gynecology and obstetric
Incubators used in the department of gynecology and obstetric.
29
SURVEY OF DRAWBACKS PERTAINING TO THE HOSPITAL
AND THE PATIENTS
On the patient as well as the stiff members. The familiar too questionnaire
tried its best together the information from the concern.
Within its limits out of there surveyed problem. Some can be rectified
immediately and some can be corrected in the lines run of the nursing
home.
For the rule of accuracy the problem have been divided and analyzed.
1) Problem of patient
2) Problem of hospital
1) Problem of patient: Here our or we responds each and every responds
has responded in his own way, since it is not possible to high light each
and every response they have been some one and analyzed on the basis
of majority.
a) Absence of treatment in recent branches medicines and surgery:- Out
patients as wells as in patients argued about the absence on the
treatments in the recent branches on medicine on surgery like urology
endocrinology etc
b) Absence of semi special watch: In patients or in there response had nut
their view that the semi special wards should be introduced as early as
possible by the management of the hospital.
30
c) Absence of the nurse who know the regional language: The patients
have stated that the words who are aware of the regional language
should he recruited to the Nursing home.
d) Absence of talented doctor: Out patients as well as in patient’s state
that doctor will experience in depth knowledge should be recruited to
be nursing home.
Reduction of charges
A small no. of patients responded about the reduction existing fauves and
charges.
31
The nursing home does not maintain a proper functioning schedule for
the staff which again in a problem for the patients.
Problem of the nursing home
In this section out of 100 respondents people have stated their own
view, the summed on and shortlist drawbacks which are bender on the
majority are analyzed under the following heads.
Absence of the hospital manager
The survey of problems amongst the staff members revealed that they
are in a need of the member by the designation manager.
Absence of basic necessities
The staff members have argued about provision for the basic
necessities such as uniform provident fund concession on treating the
staff member etc, which the hospital cannot provide
Absence of encouragement to the hardworking staff
The survey also revealed another important aspects that the
management is not encouraging the hard working staff.
Non scheduled pasting of the staff
The hospital doesn’t maintain a proper schedule for the pasting of the
staff which in resulting in the improper postings.
Absence of an attached canteen
The hospital is not maintaining a canteen attached to the hospital
premises which again in money drawbacks for the patients as well as
the staff members apart from there drawbacks the following are the
other problem from which the staff member are suffering.
Staff members are not being respected
32
The management of the hospital does not respect the staff in all the
times which is again a drawback for the staff members.
Absence of Mutual understanding between staff members
There is an absence of mutual understanding between the staff
members which again does not allow the worker to work with zeal.
Staff members are not allows to participated in the management
The staff members of the nursing home are not allowed to participated
in the decision making activities of the management.
Complete job satisfaction of the workers
The hospital is not creating the environment from which worker can get
his complete job satisfaction.
The higher rate as labor turn over
The rate of turn over is higher in the hospital there is also a drawback
because the existing workers may takes a long time to get the mutual
understanding between the new comers which result in the
declinometer as zeal amongst the workers.
33
Chapter 6
DATA ANALYSIS AND INTERPRETATION
34
Table- 1
20
12 12
35
Table -2
Respondent based on you came to know about this hospital
Came to know about this No. of Respondent Percentage
Hospital
Friends 12 24
Relatives 16 32
Advertise 10 20
Others 12 24
Total 50 100
16
12 12
10
36
Table 3
12% 14%
26%
48%
37
Table-4: Respondents based on their identification with this nursing
home
25
13
12
38
Table -5
24
12
6
5
3
39
Table -6
24
12
7 7
40
Table -7
22
12
11
41
Table -8
Respondent basis on rates and charges levied by nursing home for the
service
24% 26%
50%
42
Table-9
20
16
8
6
43
Table 10
25
12
7
6
44
Table 11
30
13
45
Table -12
Respondent basis on their you feel about the Vathsalya nursing home
24
22
46
Table -13
16%
12% 48%
24%
47
CHAPTER-7
SUGGESTIONS AND CONCLUSION
48
SUGGESTIONS AND CONCLUSION
The remedies listed below are necked on the majority of drawbacks surveyed
through each staff member and each patients have put their own set of
problem however each and every questionnaire used for the survey has been
Arleen into consideration on to a minimum event while giving the remedies.
The following are some of the vital remedies which have been against the
drawbacks surveyed.
49
All the level of management in the hospital are required to interest to
one another problem and developmental understanding between them.
6) Encouragement to the hard working staff
The management of the hospital is required to encourage the hard
working staff by increasing the pay and the O.T scales etc, which in
turn makes the other staff to work efficiently.
7) Provision of basic necessities
The hospital should provide the basic necessities such as the uniforms
deduction of P.R rest room for the staff etc, within its limits it may
increase the efficiency of the workers.
8) Allowing the staff to participate in the management
The hospital should allow the staff members to participate in the
management so as to create a confident on the management amongst
workers.
Management should cordial towards the staff at all the times. The
management of this hospital should thin that this is a team work and
needs to be cordial towards the staff as well as the patients at all the
times.
The following are some vital suggestions from which the hospital un witness
a like in the efficiency of the workers and better of the management.
1) Recruitment of a manager
The hospital has top recruit a person with the designation manager
for whom the staff may address their grievances an suggestions.
50
2) Recruitment of the personal who know the regional language
The hospital an much as possible should recruit the personal that
know regional language so that the patient can communicate with
them with case.
3) Maintaining of a proper functioning / posting
The hospital has to introduce maintain a proper functioning
schedule while ensures the proper low of work and the right person
to the right point.
4) Introduction of a grievance cell and feedback collecting cell
The hospital introduce agric evince cell along with a deed back
collecting unit which collects the grievances and complaints de from
the patients further the top level management in required to go
through the collected complaints and immediate solutions for them
at least once in a fortnight.
5) Organization of a staff welfare
Staff welfare programmers such as staff day hospital day
interaction day etc Must be organized once in over 6 months in
which the staff are allowed to came out with their individual
problem their ensure the staff that they are being cured by the
hospital and in the long run thin will reduce the rate of such or
turnover.
6) Implementation of the solutions
51
7) Opening of a canteen
The hospital is surveyed to open a canteen within the hospital
premises which will be a greater keep for the patients as the staff
members
8) Duty doctors should not be Des tribute while they are on fir rounds
Duty doctors should not be distributed while they are on rounds.
Which will prevent the deviation on their particular attention.
9) Proper maintenance of patient pertaining records
The patients pertaining records should be maintained with a greater
cure since it since it serves the had in the development of the
hospital.
10) Total management computerization
The existing management should completely he computerized to on
to save the precious time and money on the hospital are.
During the yester years a considerable amount of work has been done on the
problem on services in the contents of the product planning in the hospital to
be more specific the introduction as automation innovate skill and exp.
Modern and scientific appliance have the complicated the talk of product
planning what do it product to key become outdated tomorrow.
Of date specialization has guide significance of high magnitude and the do the
magnitude traditional product have lost their sensitivity and effectiveness in
the modern world.
52
A good number of hospital like modern facility and a very few having the
modern sophisticated facilities are no tin a position to optimize the demand
generated by a large number of potential to optimize the demand generated by
a large number of potential users. This over attention on the planning and
development of hospital produces against the background of Indian special
condition.
53
demographic structure while on the others. The health to consciousness
also thrown now trend if the hospital are respected to respond
cognitively the qualitative improvements in hospital cant he delayed.
2) Rapid industrialization
Industrialization invited multi dimensioned health hazards the problem
of environmental and atmospheric pollution aggravator the problem on
medical owes in an industrialized society the citizen due to multi
pronged pollution are forced to spent a lot on medical care thin males it
clear that planning for hospital services require innovative approaches
or into make an assault on growing health hazard.
It is significant that al be it in the developing countries and if steps have
been taken to active the industrialization programmed here one thing is
worth nothing that Industrialization also simplifies the tale of
innovating sophisticated equipment and appliance for evoking the
medical aids.
3) Emerging trade in Competition
Like other services the hospital services also depend upon the emerging
trades on competition. The developing countries have developed
sophisticated devices but in developing countries we find scarcely op
modern well developed hospital this melee if all that hospital having
traditional device attempt to develop the facilities or melee possible
qualitative improvements her the emerging French in competition cant
be over looked specially while planning the hospital product. The user
as hospital services prefer to avail the possible facilities for medical
cure education training and research other services.
4) Regional diversification
54
In addition to the other factor the regional consideration also influence
the development of products in the hospital and country like India were
rural population are deprived of the proper medical cure services the
development and planning of product cant undermine expansion of
services in the rural areas. Provision of rural health centers was
recoated by the European conference on royal hygiene as genev2qa in
1931 under the health organization of league of nation it defines the
rural health centers areas in mutilation for the promotion on present age
specialization as gained a raped movement hence it is significant that
instead as establishing separate cell we prepare the service of
consultants.
55
Conclusions
From the study conducted in vathsalya nursing home it has become clear that
the patients as well as the society expects much more service than what the
hospital is currently serving even though the hospital is tendering its services
more than its capabilities.
The staff circle except a better working environment which offers them a
better harmonious relations between the levels of management along with a
better pay scale .Which totally result in complete job satisfaction as the
employee.
On the other hand the deferent groups as patients expect better am for the
charges which a middle class family can afford some respondents have also
recommended the physical alteration of the words and internal structure of the
nursing home.
56
Annexure
QUESTIONNAIR
Hence O request your co- operation in completing his work please fill
up the enclosed questionnaire and extend year co- operation.
Thanking You
Yours faithfully
Chaithra H.M
1. Name :
2. Address :
3. Age :
a) 15- 30 []
b) 31- 45 []
c) 45 – 60 ` []
d) Above 60 []
57
4. Gender :
a) Male []
b) Female []
5. Marital status
a) Married []
b) Unmarried []
6. Educational background
a) S.S.L.C [ ]
b) PUC []
c) Degree [ ]
d) Other []
7. Occupation
a) Student []
b) Agriculturist []
c) Business man [ ]
d) House wife []
e) Employee []
8. Family Monthly Income
a) Below Rs 10000 []
b) 11000 – 20000 []
c) 21000 – 30,000 []
d) Above 31000 []
9. How did you came to know about this hospital ?
a) Friends []
b) Relatives []
c) Velwishers []
d) Others []
58
10.Service provided by hospital is
a) Excellent []
b) Good []
c) Fair []
d) Average []
11.Your identification with this nursing home
a) Out Patient []
b) In Patient []
c) Consulting patient []
12.Name of attending Doctor : ______________________________
59
d) Average []
16. According to you the rates & charges levied by the nursing home for
the service offered is
a) Lower []
b) Higher []
c) Reasonable []
17.Your opinion about the service at the staff
a) Excellent []
b) Good []
c) Fair []
d) Average []
18.From how many years you are service in Vathsalya nursing home.
a) 1 year []
b) 2 year []
c) 5year []
d) 6 year []
19.How you have the relation ship with the hospital?
a) Regularly []
b) Rare []
c) Occasionally []
20.How do you feel about the Vathsalya Nursing Home?
a) Very good []
b) Available []
c) Poor []
60
21.What would you prefer the hospital ?
a) Vathsalya []
b) Nirmala []
c) Meghana []
d) Other []
22.Your suggestion for Vathsalya Nursing Home ?
______________________________________________________
Date :
Place : Signature
61
Bibliography
Books
62