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catalogue 2010
on financial technology
Welcome
Contents
Market Reports
IBS Intelligence is the definitive source for independent, in-depth news, research and analysis Core Banking Systems Market Dynamics Report 2010 8
of the financial technology market. International Banking Systems (IBS) 2010 10
Wealth Management Systems (WMS) 2010 12
We provide a comprehensive range of industry reports, guides and other resources, including Retail Banking Systems (RBS) 2009 14
our flagship IBS Journal and the annual IBS Sales League Table, as well as specialist consulting
and research services. IBS Guides
Back Office Systems & Suppliers (BOSS) 16
Payments Systems & Suppliers 18
Why we are different Islamic Banking Systems 20
Independence
IT Users Guide to Banking Definitions 22
Every word of every publication is written by ourselves, we do not accept contributed articles Survivor’s Guide to Banking Systems Selections 23
or advertorial and, within our consulting and publishing remit, we have no ties with any
suppliers or other third parties. Case Studies
Core Banking Systems 30 Case Studies, Vol.3 24
We know the industry Core Banking Systems 30 Case Studies, Vol.2 26
We have been dedicated to the financial technology sector for 20 years. Our business is Core Banking Systems 30 Case Studies, Vol.1 27
knowledge and our positioning and expertise is unrivalled. The Innovators 28
Corporate Financial Technology 25 Case Studies 29
Buy one of our market reports for instance, and you will end up knowing the suppliers’
and systems’ strengths and weaknesses, the successes and failures, the functionality and
technology, what the customers think, the history and the future roadmap.
Regional Guides
Banking Systems in the Middle East 30
Real business intelligence Russian Federation 32
We delve deeper into what is going on in the market than anyone else. All of our publications
and consulting projects provide the information that is really needed by decision-makers, Analyst Reports
not high-level generalisations or supplier-based hype, not only the good news but the true Business Intelligence Systems 33
picture. Enterprise Risk and Finance Architectures 34
Customer Centricity 35
Look out for special offers and discounts within this catalogue.
Advertising opportunities 36
Consulting expertise 37
2 www.ibsintelligence.com Email: info@ibsintelligence.com Tel: +44 (0) 1303 262 636 Fax: +44 (0) 1303 262 646 3
New website, Digital Editions
Digital Editions | View Inside | IBS eLibrary
& IBS eLibrary
Key Features
❏ Print & copy - designed for targeted printing, we recommend
between 1-5 pages at a time, subject to copyright and source
must be attributed
❏ Digital navigation and layout
❏ Instant access to content
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View Inside
View Inside IBS journal
APRIL 2010/ISSUE 19.7
You can now look inside our titles at selected pages - free online GLOBAL INDEPENDENT PERSPECTIVE ON FINANCIAL TECHNOLOGY
at www.ibsintelligence.com. SAP’s core banking project at ATB in Canada is a year late and over budget
SAP’s core banking project at ATB Financial in
Canada is experiencing a major setback and
budget review. The project is one year behind
capital’ for it, the extent of the work
involved was underestimated. ‘ATB has
recently determined that the scope and
schedule (the implementation was originally effort behind the project is significantly
scheduled for early 2010, but is now reset for larger than initially anticipated. Further,
2011) and the initial budget of $157 million ATB believes that the management of the
has had to be significantly increased. programme can be strengthened.’
No comment was available from ATB and The bank launched an ambitious IT
IBS was referred to the bank’s management transformation project in May 2008 (IBS,
discussion and analysis (MD&A) report. The May 2008, SAP gains two high-end deals),
There really is no better way for you to see the quality and
statement, issued by the bank, says that to replace its Cobol-based legacy systems
although ATB realised from the outset the and to tailor SAP’s banking suite for the
scale of the initiative and ‘allocated a substan-
tial amount of resources – both people and ...continued on page 10
breadth of our content. You can also search the entire content of Tanzania-based CRDB poised to go live; Bankfusion Universal Banking gains fourth taker
The pivotal cut-over of Misys’ emerging Bank-
fusion Universal Banking system at CRDB Bank
in Tanzania is now due to happen over the
managing director, Jens Ole Pedersen. Having
been through such migrations, he is aware
that there will be issues but there has been
been little additional cost for the bank.
A failure would be very difficult for Misys,
says Pedersen, because there are a lot of banks
long Easter weekend. Meanwhile, a fourth extensive testing. The original cut-over was waiting to see what happens at CRDB.
a title for keywords and phrases before purchasing. bank has signed for the system, Time Bank in
Zimbabwe.
The deadline at CRDB has been pushed
back from the revised planned go-live in
March to allow more time to iron out any
issues. ‘If anything goes wrong, we have time
scheduled for last November. ‘These things
will always take more time, you always tend
to be overly positive. No harm has been done
and it is best to be as prepared as possible, so
long as it doesn’t cost a lot,’ says Pedersen.
Misys has been ‘very supportive, and very
Although the system has been live for some
time at Standard Bank in Zimbabwe, he does-
n’t think there is much comparison as it is a
single branch operation. CRDB has 65 branch-
es and more than one million accounts. The
to take care of it,’ says the bank’s deputy keen that we will be a success’ so there has ...continued on page 6
FEATURES
Wherever you see the special View Inside icon, click on the cover Still just a commodity?
Pg 24-27
Oracle FSS Flexcube
Pg 30-35
IBS Journal Material may not be reproduced in any form without the written permission of the publisher.
Probusinessbank
Pg 36-38
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IBS JOURNAL
Print & online £475
View Inside
Free online sample
IBS Journal Subscribe today and receive:
Global independent perspective on
IBS journal
APRIL 2010/ISSUE 19.7
financial technology
GLOBAL INDEPENDENT PERSPECTIVE ON FINANCIAL TECHNOLOGY
❏ 10 issues per year
ATB Financial struggles with SAP implementation
SAP’s core banking project at ATB in Canada is a year late and over budget ❏ Instant online access to the latest news and articles
❏
SAP’s core banking project at ATB Financial in capital’ for it, the extent of the work
Established in 1992, IBS Journal is the definitive source of news and Online IBS Journal archive featuring +3,100 articles
Canada is experiencing a major setback and involved was underestimated. ‘ATB has
budget review. The project is one year behind recently determined that the scope and
schedule (the implementation was originally effort behind the project is significantly
scheduled for early 2010, but is now reset for larger than initially anticipated. Further,
2011) and the initial budget of $157 million ATB believes that the management of the
has had to be significantly increased. programme can be strengthened.’
❏
No comment was available from ATB and The bank launched an ambitious IT
and experiences; we drill down into the activities and plans of the
March to allow more time to iron out any long as it doesn’t cost a lot,’ says Pedersen. es and more than one million accounts. The
issues. ‘If anything goes wrong, we have time Misys has been ‘very supportive, and very
to take care of it,’ says the bank’s deputy keen that we will be a success’ so there has ...continued on page 6
FEATURES
Payments:
Still just a commodity?
Pg 24-27
Project watch:
Oracle FSS Flexcube
Pg 30-35
Case Study:
Probusinessbank
Pg 36-38
suppliers; and we ensure that our readers are kept fully informed on ❏ Wealth Management
IBS Journal Material may not be reproduced in any form without the written permission of the publisher.
© 2010 IBS Intelligence, a trading name of IBS Publishing Ltd.
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IBS Journal is also the home of the annual IBS Sales League Clearing and Settlement
IBS anti Ban
Trading Platforms
The bottom line: change or be changed
Information Security
J Footprints in the sand:
AAIB – expanding operations into
new areas
Plus:
Inside:
Virtualisation
J Alternative options: Asset Lending technology overview
Wholesale Banking.
National Bank of Kuwait
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MARKET REPORTS
Print £975, Digital Edition £975, Print & Digital £1365
The Core Banking Systems Market Dynamics Report 2010 shows the market trends emerging over the
View Inside Core Banking Systems past four years (so pre- and post-financial crisis).
Market Dynamics Report Alongside the facts and figures, IBS draws on two decades of experience to provide incisive commen-
Edition 4, 2010 tary. This brings visibility to the business drivers, selection challenges, decision-making, and future direc-
tion of the sector.
IBS Intelligence is the definitive place to go to understand the back
office systems market. One key element of this is the IBS Sales
Contents
League Table (SLT), which is avidly read by professionals across the
❏ Introduction
industry. That insight is all the more valuable in these uncertain
❏ Global analysis
times.
❏ Regional analysis
❏ Key vendor analysis
Our Market Dynamics Report offers in-depth analysis of the SLT and
❏ Market valuation
associated research, putting it fully into context and accompanied
❏ Appendix - listing of all on-the-record sales.
CLICK HERE by detailed commentary. As such, it reveals the detail behind
the figures, providing a unique insight into the back office systems
market.
About the IBS Sales League Table
Published: April 2010
The IBS Sales League Table is universally acknowledged as the barometer for international core banking
c.200 pages, A4 The insight included in this report is invaluable to suppliers, to aid
Print £975 systems sales for the last 16 years. It covers 60 international suppliers’ sales in over 150 countries. The
an understanding of market demand; it is also invaluable to banks,
Digital Edition £975 table is compiled annually from submissions from each supplier detailing the names of the banks that
showing precisely what systems their peers have selected; and for
Print & Digital (save 30%) £1365 have bought their systems in the year. IBS verifies each submission; licence renewals and extensions to
all other industry watchers, there can be no better source of data
ISBN 978-1-904778-52-3 the systems within a bank are excluded.
and analysis.
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MARKET REPORTS
Print £895, Digital Edition £895, Print & Digital £1253
Order all three Market Reports (IBS, RBS & WMS) and save 20%
Quote discount code IRW3 on the order form pg.36
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MARKET REPORTS
Print £895, Digital Edition £895, Print & Digital £1253
This report will be an ideal resource for anyone wanting to delve Simcorp In-depth
below the supplier hype, particularly those in systems selection Each entry is a report in its
mode. As with all IBS publications, it is completely independent, Sungard own right, providing the
in-depth, investigative (including a great deal of direct user input) history of the systems and
and written entirely by us. TCS Financial Solutions supplier, outlining the
technology and
The report forms the third in our Market Report series, alongside Temenos functionality, and looking
the retail/universal focused RBS Market Report and treasury and at the future plans and
capital markets-oriented IBS Market Report. prospects.
Vermeg
Order all three Market Reports (IBS, RBS & WMS) and save 20%
Quote discount code IRW3 on the order form pg.36
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MARKET REPORTS
Print £895, Digital Edition £895, Print & Digital £1253
Order all three Market Reports (IBS, RBS & WMS) and save 20%
Quote discount code IRW3 on the order form pg.36
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IBS GUIDES
Print £625, Digital Edition £625, Print & Digital £875
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IBS GUIDES
Print £595, Digital Edition £595, Print & Digital £833
Taking an independent view of what is happening in the industry SAP SAP Payment Engine
and the new payments architectures available, the guide provides *Sentenial EuroDebit
the reader with in-depth analysis, including case studies from real
SIA-SSB Access Accelerator for Payments, IOM and SAPA
projects as a valuable context for the different strategies being
adopted by banks. Sterling Commerce Sterling Business Integration Suite
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IBS GUIDES
Print £595, Digital Edition £595, Print & Digital £833
Temenos T24
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IBS GUIDES
IBS Intelligence
The
Banking Definitions Survivor’s to Banking Systems
Guide to
Banking Selections
Do you know your credit derivative swap from your Systems Selecting and implementing a banking system is a major undertak-
nominee holding? Selection ing for all types and sizes of bank. Getting the selectionright is, of
Your asset management from your securitisation? course, the key to a successful implementation. Theprocess should
Your Mudarabah from your Murabaha? not only guide you to the best solution for yourbank, but also pro-
Your service oriented architecture (SOA) from your vide valuable intelligence to prepare for the implementation, and
suspicious activity report? reduce the risks of the project failing to meet its objectives.
Fear not, help is at hand. Surprisingly many banks adopt an unstructured approach to system
selection, and they usually pay the price with projects that fall short
Published: January 2009 Published: July 2008
The extensive banking and systems knowledge of IBS Intelligence of their goals or even fail to go live at all. The Survivor’s Guide to
148 pages, A5 68 pages, A5
has been condensed into this detailed but jargon-free and Banking Systems Selection has been published to help managers
Print £95 Print £25
acronym-free reference guide. It explains in easy-to-follow planning a system selection to avoid these pitfalls.
definitions what is meant by a wide range of:
ISBN 978-1-904778-35-6 ISBN 978-1-904778-20-2
It sets out a simple systematic process for selection including:
❏ Financial sector terms ❏ Setting out project objectives
❏ Financial instruments (including Islamic) ❏ Developing longlists
❏ Types of banking ❏ RFI and RFP processes
❏ Forms of risk ❏ Evaluation and scoring systems
❏ Types of institution ❏ Presentations and workshops
❏ Technology and compliance. ❏ Risk management.
Essential resource for IT/Operations teams It also provides plenty of tips, do’s and don’ts, examples of the
This accessible guide is an invaluable and handy resource for problems banks have encountered and how to avoid them.
anyone involved in the financial services sector who is not an
expert, especially those in complementary roles such as software
development and other areas of technology provision.
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CASE STUDIES
Print £1495, Digital Edition £1495, Print & Digital £2093
Banks included
View inside Core Banking Systems
30 Case Studies Volume 3 Alinma Bank - Saudi Arabia
Aston Bank - Switzerland
Lagoon Home Loan & Savings - Nigeria
MBA Lazard Argentina - Argentina
Banco Terra - Mozambique MCB Bank - Pakistan
Continuing the highly successful Core Banking Systems: 30 Case Bank Danamon - Indonesia Mutual of Omaha Bank - US
Studies series, Volume 3 takes 30 new core banking system imple- BankFIRST - US National Bank of Kansas City - US
mentations and evaluates the experiences of a diverse set of finan- Bank Hapoalim Switzerland - Switzerland Nord Europe Private Bank - Luxemburg
cial institutions across the globe, of various sizes and activity. Bank Negara Indonesia - Indonesia North Shore Credit Union - Canada
Belgazprombank - Belarus Rabobank - Netherlands
It provides a valuable insight into the entire process of a core bank- Renaissance Credit - Russia
BOS Bank - Poland
ing system implementation, from the first steps towards choosing a
Caspian Bank - Kazakhstan Rusfinance Bank - Russia
new solution to assessing the results of a completed project, and
Commercial Bank International - UAE Saudi Hollandi Bank - Saudi Arabia
CLICK HERE the further IT development plans of the institutions included.
Europe Arab Bank - UK Schroders Investment Management - UK
Each case study delves into such vital issues as: Genesis Investment Management - UK Tien Phong Bank - Vietnam
Published: May 2009
Global Banking Corporation - Bahrain UnionBank of the Philippines - Philippines
164 pages, A4 size
Print £1495 ❏ The reasons for change and project objectives Ivobank - UK Webster Bank - US
Digital Edition £1495 ❏ Requirement definition processes including scope and
Print & Digital (save 30%) £2093 complexity
ISBN 978-1-904778-41-7 ❏ Technology and vendor shortlists
Vendors included
❏ Selection processes used and rationales for the final
choice of vendor
Banking Information Systems (BIS) Infrasoft Technologies
❏ Step-by-step implementation process, including:
Callataÿ & Wouters Lumina Americas
❏ Customisation/localisation issues Calypso Misys
❏ Centralisation CCK Oracle FSS (I-flex Solutions)
❏ Branch roll-out Centre of Financial Technologies (CFT) Path Solutions
❏ Data cleansing and migration Diasoft SAP
❏ Interfacing ERI Silverlake
❏ Testing Fidelity National Information Services Simcorp
❏ User training Sungard System Access
Financial Software Systems
❏ Phased go-live vs. big bang
Fiserv TCS Financial Solutions
Harland Financial Solutions Temenos
❏ Mistakes made and lessons learned
❏ Results and level of satisfaction
❏ Timescale and budget challenges
❏ Outcomes and advice based on practical experience. Combined Case Studies Special Offer
24 www.ibsintelligence.com Email: info@ibsintelligence.com Tel: +44 (0) 1303 262 636 Fax: +44 (0) 1303 262 646 25
CASE STUDIES
This collection of case studies includes the experiences of an addi- This report details the experiences of 30 banks which have recently
tional 30 banks in over 20 countries worldwide that haverecently changed or installed new core systems. It compares the projects, and
changed or installed new core systems. They look at awide variety draws conclusions about what makes them successful and what are
of organisations offering a range of banking activitiesin very differ- the pitfalls.
ent geographical, organisational and operational circumstances.
The case studies cover banks in 20 countries in all regions of the
The report provides the reader with a revealing insight intothe globe covering a variety of banking activities.
strategies employed, the successes enjoyed and the pitfalls tobe
avoided when embarking on these major implementations, allow- The banks were asked:
Published: October 2007 Published: July 2006
ing senior decision makers and project leaders to make compar-
120 pages, A4 125 pages, A4
isons, learn valuable lessons and avoid costly mistakes. This second ❏ Why they decided to change systems
Print £1495 Print £1375
set of 30 case studies also delves further into the practical aspects of ❏ What was the scope and complexity of the project
eBook £1190 eBook £1095
conversion and implementation. ❏ How they selected the new system
Print & eBook (save 30%) £1879.50 Print & eBook (save 30%) £1729
❏ How they implemented it
ISBN 978-1-904778-41-7 ISBN 978-1-904778-15-8
Each case study is written from the bank’s point of view, as opposed ❏ How long it took to select and implement
to the vendor’s, and so avoids vendor sales spiel. ❏ How successful it was
❏ What they would have done differently.
View inside Each case study focuses on: View inside
Volume 3 2009 Volume 3 2009 Key observations:
❏ The bank’s objectives when deciding to change/select systems
❏ The scope and complexity of the project ❏ Many banks need to change to comply with regulations
❏ The areas of banking operation affected ❏ A common reason for changing was to improve retail
❏ What technologies were selected (and why) marketing
❏ The selection process used and rationale for the bank’s ❏ Banks who did not evaluate fully the chosen system
final choice of vendor regretted it later
❏ Details of implementation – structure, phases, training, ❏ Some banks shortened the selection process by skipping
interfacing, successes and problems the RFI stage
❏ Time-lines for selection and implementation ❏ Many banks underestimated their involvement in
❏ The results and level of satisfaction implementation, particularly user testing
❏ Functionality of the new system ❏ Data conversion and interfaces were the biggest
❏ Lessons learnt. headaches
CLICK HERE CLICK HERE
❏ Despite the complexity of the projects, few projects had
any major problems
❏ A few banks were able to calculate ROI, one
estimated payback in one year.
26 www.ibsintelligence.com Email: info@ibsintelligence.com Tel: +44 (0) 1303 262 636 Fax: +44 (0) 1303 262 646 27
CASE STUDIES CASE STUDIES
The Innovators looks at the various benefits this has brought to the Corporate Financial Technology: 25 Case Studies explores in
Published: March 2009
banks, both internally and to customers at an individual, SME and Published: November 2009 depth the personal triumphs and tragedies across some of the
100 pages, A4
corporate level. The case studies ask how much of a competitive 111 pages, A4 leading global companies such as BT, Google, Phillips and UPS,
Print £395
edge these innovations provide and if this is the direction of bank- Digital Edition £495 covering a broad scope of projects. From relatively simple (but
Digital Edition £395
ing to come. extremely lucrative) cost-hedging technology to nerve-jangling
Print & Digital (save 30%) £553
ISBN 978-1-904778-49-3 full TMS and ERP implementations, these are real projects, by
ISBN 978-1-904778-40-0
Innovations include: real companies, written without bias by IBS’s team of independ-
❏ Web 2.0 technology ent and informed reporters.
❏ Branch franchising
❏ Service Oriented Architecture (SOA) Case Study Coverage
❏ The world's only registered charitable bank Each case study presents real life experiences concerning the
❏ Biometrics and smart cards installation of new technology including:
❏ Mobile money transfers and payments ❏ Key business statistics and objectives
❏ e-Invoicing ❏ Challenges faced
❏ Urban microfinance advances in Africa ❏ Implementation process and roll out
❏ Pioneering Islamic finance in the US ❏ Outcomes, expectations and limitations
❏ Alleviating poverty in rural India. ❏ Results and future developments.
Issues include: Regardless of the exact nature of your own financial IT project,
❏ Where the innovation comes from each case study will help you form a vision of how to approach
❏ What form it takes it, what to expect once you are underway and, importantly, how
❏ How it is being supported by people, processes & technology to deal with the issues when they arise.
❏ What has been achieved
❏ What is planned in the future.
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REGIONAL GUIDES
Print £395, Digital Edition £395, Print & Digital £555
The Russian Report looks at the domestic and international banks ❏ In-depth discussion and explanation of key BI
within this high-growth market, setting out their challenges, and technologies
their systems choices and options. ❏ Includes case studies highlighting real-life BI systems
users and outcomes
This 4th Edition has been extensively updated to incorporate all ❏ Close attention paid to SME users and suppliers
major changes and developments that have taken place in the ❏ Use this report to make up your own mind about the
last couple of years. Since the first edition, our reporters, alongside CLICK HERE industry, its players and their offerings.
our own Russian correspondent, have continuously sourced on-the-
Published: Sept 2010 ground information from key individuals from within both A Business Intelligence (BI) system is not one platform that does
c.300 pages, A4 the banking and supplier sectors to provide an in-depth, insightful Published: February 2010 it all but a series of interlinked tools that, if used correctly, can
Print £775 review of what is taking place within this dynamic market. 53 pages, A4 support better business decision making and drive growth. By
Digital Edition £775 Digital Edition £325 exploring this often misunderstood area of technology, this new
Print & Digital (save 30%) £1085 Key features: IBS analyst report takes an impartial view of its successes and
ISBN 978-1-904778-42-4 ISBN 978-1-904778-29-5 failures, delivering a comprehensive overview of what a BI sys-
❏ A background and overview of Russia’s banking system and tem really is, and what it can and can’t do.
recent events that have shaped it
❏ Case studies of banks which include interviews with senior Anyone researching BI or considering taking this difficult but
executives including top managers, vice-presidents and IT potentially groundbreaking route to business success should
directors read the IBS Business Intelligence Systems Analyst Report, which
❏ A profile of the current state of affairs in the Russian banking explores the subject matter, presenting insight and analysis in a
and banking software markets clear and readable style without resorting to consultancy-speak.
❏ An overview of the country’s top 30 banks - their activity,
performance and technologies ❏ Introduction
❏ An analysis of over 30 Russian and international suppliers and ❏ Too much data, not enough information
systems that are relevant to banks in Russia. ❏ The origins of BI
❏ A technology comes of age
❏ The core technologies that power BI
❏ BI for the smaller user
❏ A niche vendor reveals the data needs of its lower-tier
banking clients
❏ Case studies (Permanent TSB, Newell Rubbermaid,
First National Bank, Techcom Bank, Absa Bank, Plus
spokespeople from HP, Logica and Fiserv)
❏ The future’s so bright - What lies ahead for BI users?
❏ Conclusion.
Enterprise Risk and Building sustainable and meaningful infrastructures ‘Around 80 per cent of CEOs think their companies produce a
Finance Architectures
Building sustainable and meaningful infrastructures
for the new financial world
for the new financial world superior product or service but only about eight per cent of
Edition 3
In a difficult economic environment, it is clear that those institutions In this new 2nd edition of our Customer Centricity Analyst Report,
with a flexible, robust risk and finance architecture are betterable to we explore where the industry has gone so far, and what it has
withstand tough market conditions. Not only can they be more really achieved in its search for customer centricity. We tackle the
CLICK HERE responsive to business challenges but they can also be more adap- CLICK HERE elusive question of what ‘customer centricity’ actually is, we analyse
tive to compulsory change-factors such as new accounting stan- the drivers and objectives for becoming customer-centric, and we
dards, corporate governance rules, customer protection legislation evaluate the pitfalls and offer examples of best practice.
and guidelines, risk management legislation, AML/KYC rules or Published: September 2010
Published: September 2010
counter-terrorist finance laws. 48 pages, A4
Instead of trying to make each process and product within a
41 pages, A4
Digital Edition £325
financial organisation ever more efficient, leading banks are looking
Digital Edition £325
Fully updated to incorporate the impacts and lessons from the ISBN 978-1-904778-55-4
at:
ISBN 978-1-904778-58-5
recent financial turmoil, the Enterprise Risk and Finance
Architectures 3rd Edition explores those banks which have taken a ❏ Creating shared services that can be used across the
strategic approach to addressing their risk and finance require- organisation
ments. It explains the rationale, the approaches, the options, com- ❏ Centralising services through ‘centres of excellence’
mon building blocks and the lessons from the pioneers. ❏ Replacing existing platforms and unifying systems
infrastructures
The Report studies the drivers for change and the challenges ❏ Initiating enterprise-wide transformation and re-engineering
including: programmes
❏ Truly driving these programmes from the perspective of
❏ Data customer interaction and Successful Customer Outcomes
❏ Coordination (SCO).
❏ Optimisation and skillsets
❏ Technology Crucially, this new edition refers throughout to real-life examples of
❏ Timescales customer centricity in action from a diverse range of organisations
❏ Business benefits. including:
It also reflects on the architecture options which are likely to ❏ Bank of Queensland
include: ❏ First Direct
❏ SBAB
❏ Data warehouses (a central repository or, more often, ❏ MDMSB and FINO.
multiple but coordinated data marts)
❏ ETL tools
❏ Business Intelligence
❏ Business Rules Management within a Service Oriented
Architecture (SOA) framework.
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IBS Intelligence is a trading name of IBS Publishing Ltd, a company registered in England and Wales no. 5365737