JOB DESCRIPTION

Position: Regional Business Support Analyst

Job description according to COR: Business Analyst
COR code: tbd
Department/ Division: Finance International Business Support (FIBS)
Reports to: Head of FIBS (Romanian Department)
Date of the last revision: January 2015

Job purpose:

Provide business support towards the international Finance & Risk community on the two common
solutions, being PeopleSoft and Solaris.
Next to providing typical (ITIL based) business functional support the job holder is also ensuring that
the regional processes and core solutions will be preserved. Therefore the jobholder is also skilled in
business analysis; the translation of business requirements into specifications that will enable the
development of systems.

Key responsibilities/Accountabilities

The solutions in scope are business critical from a Group and Regulatory reporting
perspective for the Finance International Region. In addition they are business critical in all
participating countries for facilitation of claims and commission payment process;

1. Business Consultancy

 Analyses and documents business requirements (business rules and processes) with users;
recommends the best solving solution;
 Translates requirements into application functional design, provide documentation according
to company standards and give support to software engineers during development activities;
 Identify IT architectural impact from functional point of view at application level; analyze and
align with IT for the best solution, following IT architecture;
 Monitor and evaluate user requests for enhancement, NN International Core Model
modifications and potential change requests. Perform feasibility and reasonability analyses on
request and assign to them a priority level. Implement enhancements in accordance to NN
International’s business approach, business requirements, and systems design.
 Carries out functional activities as part of a system development process (e.g. designing,
testing) within constraints of time, money and quality;
 Proactively communicate and collaborate with external and internal customers to analyze
information needs and functional requirements.
 Initiate, monitor and recommend actions on appropriate patches, upgrades or new releases.

2. Support activities

 Provide support to user inquiries on applicable system processes. Research and follow-up on
complicated problems or questions in a timely manner, accordingly to the service level
agreement. Resolve problems, document solutions and communicate resolutions to
appropriate parties.
 Maintain and control Finance Master Data, Chart of Accounts (CoA) and NN International
Core Model data (one common set of principles for Finance) and appropriate configuration.
  Monitor & maintain Period-End Close processes by: (1) validating interface runs, (2) support
reconciliation between sub-ledgers and the GL and (3) resolving errors.
 Actively support business with relevant process improvements.
 Ensure the integrity of the delivered solutions, both internally and by third parties in the IT
architecture
 Transfers products support activities out of the project organisation to allocated departments;
 Monitor, recommend and support implementation of upgrades, patches and new releases;
 Reports status on periodical and ad-hoc basis;
 Ensures effective communication between all relevant parties (users, IT organisation,
outsourcing parties) in an international and multi-legislation environment.
 Maintain the connection between business departments, local IT and external suppliers of IT
solutions
 Ensure that technical solutions are delivered by suppliers in accordance with the requirements
specified by users and in line with NN International standards.
 Initiate, contribute, make recommendations and execute quality assurance activities.

3. Knowledge management

 Maintain up-to-date knowledge on system capabilities, including upgrades and new releases.
Contribute to internal knowledge database accordingly with our internal standards.
 Delivers assigned products and documents as part of project, maintenance or support activities
like functional specification documents, test specifications;
 Adheres to corporate and specific standards and policies (regarding development tools,
methodologies, security, etc.);

4. Testing activities

 Prepares, plan, performs and document functional acceptance testing;

 Supports users in the preparation, executing and evaluation of acceptance testing;

5. Training

 Prepare, update and maintain all related training documentation. Offer “refresher” training on
old course topics as required and create and deliver training or communication on
enhancements regarding system functionalities.
 Maintain an acceptable knowledge level of system processes by continuing an ongoing
education on these topics.
 Plan, execute and reviews development of professional skills and competencies.

6. Administrative / Communication

 Is capable of operating in a virtual team / multi-location team setup (requiring a highly

independent and mature working attitude).
 Team work oriented focused on customer needs in accordance with NN business principles

7. Labor security
Shall be bound to comply with the provisions of Law no. 319/2006 on labor security and health.

Job dimensions

 income/profit budget – 600k EUR (maintenance & change budget) for senior

 Number of subordinates (functional) – N/A (QA responsibility for 4 resources and outsourcing
partner)
Job requirements

 Education

 University degree – preferably Computer Science

 Relevant expertise:

 At least 3 - 5 years in a similar position

 Good business knowledge in financial process area;

 Good knowledge on Service Management, IT minimum standards and relevant

financial compliance procedures.

 Special knowledge:

 PC knowledge – advanced (Microsoft Office, Power Point, Outlook, Ms Visio)

 Very good knowledge on PeopleSoft, Solaris and related systems (ETL, TopDesk)

 Good knowledge of MS SQL / queries.

 Ability to use design tools

 Experience in process mapping and use-case driven design techniques

 Knowledge on (relation with) source systems

 Knowledge on relevant data models

 English language – advanced (speaking and writing)

 Certifications:

 ITIL (required)

 PMP/Prince2 (it’s a plus)

 Communication skills

 Standard – structured language, argumentative, concise.

 Interactions

 Internal – communication, training;

 External – communication, training;

 Abilities

 Verbal and presentation abilities ( 5 )

 Customer-oriented ( 5 )

 Learning and investigation capacity ( 5 )

  Organization knowledge ( 5 )

 Team work ( 5 )

 Planning and organizing ( 5 )

 Attention to details ( 5 )

 Performance motivated ( 5 )

 Stress resistance ( 4 )

 Ambition ( 5 )

Specialization levels:

Junior: After approximately six to twelve months of becoming familiar with the working
regulations and procedures, covers all the activities set out above, except business
analysis activities, requiring direct guidance and supervision of a senior or direct
supervisor.

Specialist: Performs his/her activity with a good independence degree and only requires the
supervision of a senior or direct supervisor in case of more complex tasks. Covers
all the activities set out above.

Senior: Covers all the above mentioned activities and in particular those with a high
complexity level. Shows a high action and decision-making independence degree.
Performs quality assurance on activities carried out by the team.

In addition is key adviser to the Head of Support on functional and technical

changes to the (core) solution, preserving system stability and maintenance cost.
Only requires the validation of the general lines of action. Shows initiative and is
involved in the working processes optimization.

Regional Business Support Analyst:

Signature :

Date:

Chief Human Resources Officer :

Signature :

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