Change Management

Presentation Outlets

• What is Change Management ?

What is Change Management ?

Change management is the creation and

implementation of the roles, processes and tools that
each of these groups use to effectively manage the
people side of change.
 What does it mean to
“manage change”?

• To the organisation:
Have a structured change management process suitable
to the nature of the change.

• To the employee:
Understand what change means and how it affects me.
Have some skills to manage change.
 Characteristics of
Management

• Management as a continuous process.

• Management as a Discipline.
• Management as a Career.
• Management as an applied services.
• Guidance.
• Management is a Goal Oriented.
• Management as a Leaderships.
• Management is a Human activity..
 Who is involved in Managing
Change?

Change management requires each of the ‘gears’ in the picture to

fulfill their specific role. A change manager can facilitate
assessments, create a change management strategy and develop
change management plans, but they are not the only ones involved
in managed change. The other groups involved in managing change
include:

•Project team
•Senior leaders
•Managers and supervisors
•Employees
 Level of Change
Management

1. First level
• Generic
• Applicable to any type of change

2. Second level
• Specific
• Applicable to a particular type of change
Organizational Change
Management

Three phases of change:

• Prepare
• Implement
• Reinforce
 3 Phases of Change
Management

1. Preparing For Change.

• Define your Change Management strategy.
• Prepare your Change Management Team.
• Develop your Sponsorship Model.

2. Managing Change.
• Develop Change Management Plans.
• Take action and Implement.
3. Reinforcing Change.
• Collect and analyze feedback.
• Diagnose gaps and manage resistance.
• Implement corrective actions and celebrate
successes.
 ADKAR Model

ADKAR is easy to remember and is a

foundational tool for understanding “how,
why and when” to use different Change
Management tools.
The ADKAR Model

 Awareness of the need for change.

 Desire to support the change.
 Knowledge on how to change.
 Ability to implement new skills.
 Reinforcement to cement the
change.
 Connecting Change
Management activities with
desired business results.

Change ADKAR
Management Phases of
Channels Change
Communications Awareness

Sponsor roadmap Desire

Training Knowledge

Resistance mgmt. Ability

Coaching Reinforcement
Leadership Vs Management

Leadership is the ability to develop a

vision that motivates others to move with a
passion towards a common goal.

ManageMent is the ability to

organize resources and coordinate the
execution of tasks necessary to reach a
goal in a timely and cost effective manner.
Time Management

 Development of processes and tools that increases the

Efficiency, Productivity and Effectiveness.

 Time management is the act or practice of managing and

supervising time.

 Doing things right is Efficiency.

 Doing the right things is Effectiveness.

Communication Plan in
Management

Communication Management include processes

required to ensure timely and appropriate generation,
collection, distribution, storage, retrieval, and ultimate
disposal of project information.

• Identify Stakeholders
• Plan Communication
• Distribute Information
• Manage Stakeholders expectations
• Report Performance
Plaining Management

• Planning is the process of thinking about and organizing

the activities required to achieve a desired goal.

• It involves the creation and maintenance of a plan, such as

psychological aspects that require conceptual skills.

• There are even a couple of tests to measure someone’s

capability of planning well. As such, planning is a
fundamental property of intelligent behavior.
SWOT TASK
 10 Benefits of
Management
• Better Efficiency in delivering services.
• Enhanced Customer/Client Satisfactions.
• Improved Growth & Development within your Team.
• Enhanced Effectiveness in Delivering Services.
• Increase in Quality.
• Greater Standing & Competitive Edge.
• Opportunity to Expand your Services.
• Better Flexibility.
• Increased Risk Assessment.
• Increase in Quantity.
 CA. Sanjiv Nanda
Smarthead Consultants pvt. LtD.
NDR & Co. , Chartered Accountants

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