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Curriculum Vitae

Personal information
First name(s) / Surname(s) M.Salman Yousaf.

Address(es) Opposite Mansoorah hospital Main Gate Multan Road Lahore.


Telephone(s)
0321-9508888

E-mail ssalmanpk@hotmail.com

Nationality Pakistani

Date of birth 02/10/1987

Gender Male

Experiences

Dates March 2009-december2009


1 ) Name and address of Decent communications 54 m Green Town ,Lahore
employer

CSR
Occupation or position
held
Main activities and  Answer phones and respond to  Identify, research, and resolve
responsibilities customer requests. customer issues using the computer
 Sell product and place customer system.
orders in computer system.  Follow-up on customer inquires
 Provide customers with product not immediately resolved.
and service information.  Complete call logs and reports.
 Up sell products and services.  Research billing issues.

Type of business or sector Call Centre

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M Salman Yousaf
2) Name of employer
Anti-Narcotics Force (Punjab)
Occupation or position held
Activities and responsibilities Internee

Conducting surveys and making


Arranging events
Making documentaries according to Demand.

3) Name of employer
NIB Bank
Occupation or position held
Activities and Internee revolving jobs
responsibilities
Opening accounts of clients
Clearing cheques
Checking stamps
Loan approvals
marketing

Education and training

Dates 2006-2010
Title of qualification awarded BBA (honours)
Name and type of Hajvery University Lahore
organisation providing
education and training
Dates 2007-2009
Title of qualification awarded BA
Name and type of University of Punjab
organisation providing
education and training
Dates 2004

Title of qualification awarded English communication skills

Name and type of BETS


organisation providing
education and training

Other language(s) English


Self-assessment Understanding Speaking Writing
European level (*) Listening Reading Spoken Spoken
interaction production
English Proficient Proficient Proficient Proficient Proficient
user user user user user
Urdu Proficient Proficient Proficient Proficient Proficient
user user user user user

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M Salman Yousaf
Organisational skills and I always have enjoyed working in groups and teams. At the moment I
competences am a very integral part of my project team and work closely with all my
seniors a junior team colleagues.

Technical skills and Browsers: Internet Explorer 5.0/6.0, Netscape 7.2, Fire Fox ,Mozilla
competences Operating Systems: Windows XP, 2000/NT/98/95, MS-DOS 6.22
MS-Suite: MS Word XP/2003, MS Excel XP/2003, MS Access XP/2003,
RDBMS: MS SQL Server 2000/2005, MS Access XP/2000/97, PL/SQL
Concepts: Software Engineering, System Analysis and Design,
Operating Systems, RDBMS

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M Salman Yousaf

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