pedro hernandez

INFORMATION TECHNOLOGY PROFESSIONAL

PROFILE

Works well independently or in a group setting, providing

SKILLS
all facets of computer support such as troubleshooting,
TCP/IP / WAN / VPN
root cause analysis, and reporting. In-depth knowledge
Citrix XenApp / AppCenter / Director
and understanding of numerous software packages and MS Active Directory / cmd.exe / Powershell
operating systems. Skilled in providing customer and end- Symantec Endpoint Protection / Altiris Console
user help desk support. Easily identifies and resolves Microsoft Authenticator / RSA
Zenoss / Nagios
technical issues and concerns. Excellent communication
Application troubleshooting
and presentation capabilities. Experienced at performing
Hardware troubleshooting
compliance monitoring, reviewing and assessing data for
compliance purposes, and elaborating detailed reports
EDUCATION

FORT HAYS STATE UNIVERSITY

EXPERIENCE Bachelor's Degree
IT Networking and Telecommunications
2019
IOC TECHNICAL SUPPORT
Secure-24, Southfield MI CISCO NETWORK ACADEMY
2018 - Present Cisco Certified Network Associate course
2019
DATA SPECIALIST
GLOBAL IT ACADEMY
Michigan Works, Detroit MI
CompTIA A+ course
2015 - 2018
2018

SENIOR COMPLIANCE ANALYST

First Recovery Group, Southfield MI
2014 - 2015
LANGUAGES

COMPLIANCE DOCUMENTATION ENGLISH

SPECIALIST SPANISH
First Recovery Group, Southfield MI GERMAN
2013 - 2014

CONTACT: PEDROJIMHER@GMAIL.COM | 764-558-3427 | LINKEDIN.COM/IN/PEDROJIMHER