A

PROJECT REPORT
ON
“GROWTH OF THE USE OF PLASTIC MONEY IN INDIA AND ITS
CHALLENGES AND IMPACTS IN INDIAN ECONOMY’’

END TERM PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF

BACHELORS OF COMMERCE
(2016-2019)

SUBMITTED BY:-

SURYAKANT SARAF

ROLL. NO :- BC16-345

FACULTY GUIDE:-

ASSITANT PROFESSOR MUKESH SHARMA

GANGADHAR MEHER UNIVERSITY (AMRUTVIHAR) , SAMBALPUR

 CERTIFICATE

This is to certify that the Project work entitled “Growth of the use of plastic money in India And
Its challenges And Impacts Of Indian Economy” Submitted by suryakant saraf B.com sem-6 ,
G.M university, Sambalpur for the award or Bachelor of commerce has been carried out under
my guidance and supervision.
I recommened this project work for the submission of the degree of bachelor of commerce.

Place : sambalpur Mukesh Kumar sharma

Date : /04/2019 Assistant Professor
School Of Commerce
G.M University, Amrutvihar
sambalpur
 DECLARATION

I do here by declare that the Project entitled “Plastic Money In India – Challenges and Imapacts”
submitted for the award of degree of bachelors in commerce to the School Of Commerce, Gangadhar
Meher University, Sambalpur is an original piece of work done by me and has not been submitted for
award of any degree, diploma or other similar title anywhere else. Further , the author is also responsible
for any copyright issue , the guide has no role in it.

Name : Suryakant Saraf

Roll No : BC16-345
Date : /04/2019
 ACKNOWLEDGMENT

I am extremely grateful to my guide and mentor Mr.Mukesh Kumar Sharma, asst professor , school
of commerce ,Gangadhar Meher University,Sambalpur for his continuous guidance , precious co-
operation and valuable encouragement at all stages of this study.

I am also grateful to all other teacher and mentors from the School of Commerce for their valuable
suggestion and guidance which contributed greatly in the completion of this work.

I also wish to express my gratitude to all those who generously helped me to complete this project
work with their knowledge expertis and blessing.

Name : Suryakant Saraf

Roll No. : BC16-345

Date : /04/2019
Sr.no topic Page no.

Executive Summary 1
1

Overview Of Plastic Money 2

2  Current Usage
 Future Trends
Literature Review 4
3

Objective And Scope 6

4
Research Methodology 7
5

Introduction Of Plastic Money 8

6
Payment Option 10

7  Credit Cards
 Debit Cards
 Advantages And Disadvantages
 Similarities And Differences
Technology And Infrastucture 34
8

Company profile Of HDFC bank 35

9
 Capital Structure
 Type of Cards
10 Company Profile Of ICICI BANK 37
 Capital Structure
 Type of Cards
Challenges And Impacts Of Indian Economy 39
11

Findings 46
12

Conclusions 47

13

References 48
14
 EXECUTIVE SUMMARY

Plastic Money is designed for cashless payments and getting cash from one's bank account with
ATMs all over the world. It is the most convenient way to carry money. It is safer to carry than
to carry the paper notes. ATM around the world accept plastic card and dispense required
amount of money. Plastic card can also be used for payment for most good and services
although there may be a lower and upper limit of transaction. Bank charges on plastic
transactions can often work out less than commissions on purchases of traveler's cheques.

Today it is already impossible to imagine modern bank operations, commercial transactions and
other payments without using the plastic cards. Plastic money due to reliability, universality
and convenience, which won the deserved recognition all over the world, have received a wide
circulation. So, now, the Visa cards holders' number makes more than 300 million. Also, about
300 million clients are totalled by other largest payment system presented as MasterCard and
EuroCard alliance. Besides there are a lot of international payment systems, such as American
Express (AmEx), Diners Club (DC), JCB, and numerous national, regional and local (inter-and
monobank) one-currency systems.

Approximately 90% of adults hold one or more cards in UK and USA.

In the sphere of financial services in Bangladesh during the last few years, the new kind of
payment means - "E-cash" and "Q-Cash" is used on the plastic cards base (magnetic and chips)
in addition to the proprietary cards of SCB, HSBC & DBBL, and branded cards from VISA
and MasterCard issued by different banks.

1
 OVERVIEW OF PLASTIC MONEY

Future Scenario of Plastic Cards Market in India

The use of plastic cards in India has no doubt in rise from last few years but there is still a great
potential left for the bankers to introduce more attractive services in order to lure the customers
on one side and increase their profits on the other. Some aspects or facts (organized from
various studies and articles) which are contributing to the growth of plastic cards market and
also indicate its growth in the near future are discussed below:

* The credit card companies say that consumers spend Rs 50,000 crore annually which is
expected to grow at 50% over the next 4-5 years since 2007 (Economic Times, 19 September
2007).

* According to CLSA Report, the estimated credit card base in India till 2020 will be 127
million as compared to 23.1 million in 2007.

* The number of debit and credit card users in India is anticipated to reach 73.4 million and
406 million by the year 2010 and 2011. (4)

* According to an RBI announcement, by April 2009, bank customers will able to use their
ATM cards to withdraw cash from any automated teller machine installed by various
commercial banks across the count and too free of cost. (5)

* According to a new RBR report on Global ATM Market and Forecasts Till 2011, India is likely
to invest heavily in ATMs till 2011.

* Leading Indian banks are said to target a ratio of 1: 2.5 for bank branches v/s ATMs by
2012. This means the number of ATMs will grow to around 1.75 lakh, assuming the number of
branches remains at the same level (The Hindu Business Line, 29 November 2007).

2
* Now a number of non-banks in collaboration with/without banks are planning to issue both,
limited or multipurpose prepaid cards. (6)

* In late 2007, most of the companies had announced plans to convert their credit/debit cards to
smart cards by replacing the magnetic stripes in them with computer chips and incorporating
latest encryption technologies. So it would not be long before smart cards established themselves
in India (Arunachalam L. and Sivasubramanian M., 2007).

* A few non-banks have also entered the domain of providing various services like provision of
infrastructure e.g., shared ATM networks POS terminals, cheque processing centres etc which
will lead to enhance the potential of plastic cards market (Arunachalam L. and Sivasubramanian
M., 2007).

* A joint venture between Life Insurance Corporation of India (LIC) and GE Money is likely
to launch its first credit card product in 2009 which will be offered only to LIC customers and
policy holders (Vardhaman, 2008).

* In another positive development, ABN AMRO with India's travel portal MakeMyTrip.com
launched a distinctive cobranded credit card, 'Go Card' in 2008. The card offers special reward
benefits and good range of travel-related promotions and packages (Vardhaman, 2008).

* Banks in India are looking at deploying biometric ATMs targeted to reach the unbanked
population in rural India. Using thumbprint and voice guidance in ATMs reduces literacy
requirements to a considerable extent. Thus, establishing the identity of a rural depositor through
biometrics makes it possible for illiterate or barely literate people to become part of the banking
user community (Murali D. and Jaishankar P., 2007).

* There are already 1.6 million customers using smart cards banking solution and that figure
will go up to 4 million by the end of March 2009 and will reach to 25 million in five years (Sen
A., 2008).

3
 LITERATURE REVIEW

Credit cards, including store cards and bankcards, serve two distinct functions for consumers: a
means of payment and a source of credit (Ausubel 1991; Chakravorti 1997, 2000; Chakravorti
and Emmons 2001; Slocum and Matthews 1970; Stavins 2000). Based on the main use of credit
cards and the benefits sought, credit card users can be segmented into two groups: convenience
users and revolvers (Lee and Hogarth 1999). Convenience users tend to employ credit cards as
an easy mode of payment; typically pay their balance in full upon receiving the statement.
Revolvers, on the other hand, use the card principally as a mode of financing and chose to pay
interest charges on the unpaid balance. According to the consumer behavior literature,
consumer usage behavior and the benefits sought from a product or a service are one of the best
predictors to explain consumer purchase behavior (Peter and Olson 1999).

Credit cards also serve as an open-ended, easily available credit source (Lee and Kwon 2002).
When consumers use credit cards as a mode of financing, credit cards compete with bank loans
and other forms of financing (Brito and Hartley 1995). Credit cards allow consumers to borrow
within their credit limit without transaction costs, which includes all the time and effort
involved with obtaining a loan from a financial institution. This convenience attracts many
consumers to pay high interest on outstanding credit card balances, rather than taking the time to
apply for a loan with a lower interest rate. As a result, credit cards account for a substantial and
growing share of consumers' debt (Canner and Luckett 1992).

The popularity of credit cards as a payment medium has been attributed to the convenience of
not carrying cash and checks, the limited liability of lost/ stolen cards, and additional
enhancements, such as dispute resolution services and perks (i.e., frequent-use awards programs)
(Chakravorti 1997, 2000; Chakravorti and Emmons 2001; Whitesell 1992). They are frequently
used for convenience, telephone and Internet transactions.

The behavior and the attitude of the consumer towards the use and acceptability of credit cards
differ for psychographic reasons (Yang, James and Lester 2005). Xiao, Noting and Anderson
(1995) devised a 38-item scale to measure effectiveness, cognitive and behavioral attitudes
towards credit cards. Affective attitudes involve emotional feelings (e.g. my credit card makes

4
me feel happy); cognitive attitudes involve thoughts (e.g. Heavy use of credit cards results in
heavy debt); while behavioral attitudes involve actions (e.g. I use my credit card frequently).

Many consumers value uncollateralized credit lines for making purchases when they are
illiquid (i.e. before their incomes arrive), even at relatively high interest rates. Because of
limited alternatives to short-term uncollateralized credit, the demand for such credit may be
fairly in-elastic with respect to price (Brito and Hartley 1995).

Ausubel (1991) suggests that consumers may not even consider the interest rate when
making purchases because they do not intend to borrow for an extended period when they
make purchases. However, they may change their minds when the bill arrives.

Stavins (1996) argues that consumers are somewhat sensitive not only to changes in the interest
rate but also to the value of other credit-card enhancements such as frequent-use awards,
expedited dispute resolution, extended warranties, and automobile rental insurance. However,
she agrees with Ausubel (1991), Calem and Mester (1995) that lowering interest rates may
attract less creditworthy consumers, therefore dissuading some credit-card issuers from
lowering their interest rates.

According to Jeans S. Bowers (1979) longitudinal study, low income users of credit cards tend to
use the cards for the installment feature rather than for service features such as convenience,
safety, or identification. It has been suggested that the installment feature of credit is needed by
the low income consumer to permit purchases such as automobiles, furnishings, and other
consumer durables.

Demographics also seem to play a vital role in making a choice and the use of credit cards as a
convenience user or revolver. Age, income level has been studied previously and suggest some
indication for correlation between demographic and use of credit card. According to the study
conducted by Jean Kinsey (1981) the probability of having credit cards and the number held was
correlated highly with age and occupation. However these two characteristics were less
important than the place of residence, use of checking and savings accounts, and attitude
towards credit

5
 OBJECTIVES OF THE STUDY

 To know the importance of plastic money in the daily life of consumers‟ W.R.T
credit and debit cards.

 To study the benefits of debit card and credit cards.

 To find out the market leader among the various banks/companies issuing credit
and debit cards

 To know the problems faced by respondents using plastic money.

 To study the satisfaction level of consumers towards plastic money.

SCOPE OF THE STUDY

The following are the areas covered by plastic money:

ATM cards are slowly being transformed into value-added debit cards. Bankers and analysts see
tremendous scope for growth in debit cards. "There is tremendous potential for debit cards. It
will soon be substituting cheques. Utility payments will soon be made through debit cards, either
at the ATMs or at the counters. The debit card can be used to withdraw cash from ATMs of
other banks depending on whether the debit card-maker has a Visa or a Maestro tie-up. Visa and
MasterCard both have confirmed that they had been notified of the breach and had in turn
notified several banks and credit card companies of the potential data compromise. They
declined to say how many companies have been notified. Credit cards As well as convenient,
accessible credit; credit cards offer consumers an easy way to track expenses, which is necessary
for both monitoring personal expenditures and the tracking of work-related expenses for taxation
and reimbursement purposes

6
 RESEARCH METHODOLOGY

There are different ways by which data can be collected. And my project report
opted to collect data from:-

Secondary data- In secondary collection of data, the data is collected from the
annual reports, companies information provided on the official websites of
respected companies. The official records will give detail information about the
past, present and future plans of the companies.

7
 INTRODUCTION TO PLASTIC MONEY

Plastic money or polymer money, made out of plastic, is a new and easier way of paying for
goods and services. Plastic money was introduced in the 1950s and is now an essential form of
ready money which reduces the risk of handling a huge amount of cash. It includes debit cards,
ATMs, smart cards, etc. Credit cards, variants of plastic money, are used as substitutes for
currency Credit cards in India are gaining ground. A number of banks in India are encouraging
people to use credit card. The concept of credit card was used in 1950 with the launch of charge
cards in USA by Diners Club and American Express. Credit card however became more
popular with use of magnetic strip in 1970.
Credit card in India became popular with the introduction of foreign banks in the country.
Credit cards are financial instruments, which can be used more than once to borrow money or
buy products and services on credit. Basically banks, retail stores and other businesses issue
these. It was introduced around and has now become an essential form of ready money. One of
the main reasons for introducing plastic money, especially credit cards is to reduce the risk of
handling a huge amount of cash by individuals/merchants. The growth and popularity of plastic
money in India has been phenomenal in the last few years.
In the present day world, no one wants to be bothered by the presence of huge cash in his or her
wallet and the Indians are no exceptions. The unprecedented growth in the number of credit card
users has stimulated the Indian economy by a significant extent. The arrival of malls,
multiplexes, online shopping stores and shopping complexes have contributed to the growth of
the use of plastic cards.
The Best credit cards in India are usually meant for specific user group such as women, students
and small business owners. These cards are offered to the prospective customers with appealing
deals.

Over the years, Indians have been averse to credit cards. This is primarily because they believed
that spending through credit is a sure shot way of getting into the debt trap. Of course, movies
highlighting the sad state of a borrower did not exactly help matters. And even the local kirana
shops have the famous lines Aaj Nagad, Kal Udhari (cash today, credit tomorrow).But the

8
situation is not actually that scary. And it is all about right timing. Credit cards can be a useful
tool at the hands of savvy consumers who can effectively use the benefits offered by cards.It is
important to know that credit card is a financial tool that needs to be used responsibly. While it
ensures cash flow, it is not advisable for customers to borrow for a longer period of time. Use it
effectively and take good advantage of the time line and clear your debts, without any additional
costs.

Major Banks issuing Credit Card in India

 State Bank of India credit card (SBI credit card)

 Bank of Baroda credit card or BOB credit card

 ICICI credit card

HDFC credit card
 IDBI credit card

 ABN AMRO credit card

 Standard Chartered credit card

 HSBC credit card

 Citibank Credit Card

Global player in Credit card market are Master Card, VISA Card, American Express, Diners
Club International.

The first 6 digits of credit cards number are known as the issuer identification number
(IIN),previously known as bank identification number (BIN).These identify the institution that
issued the to the card holder

The IIN ranges used by the major card schemes are

VISA: Card number start with a 4.
Master Card: Card start with No.51 and 55
Diners Club: Card number beginning 36 or 38
Amex Ex: Card number beginning 34 or37

9
 PAYMENT OPTIONS

Concept of credit card

Progress in civilization in its turn has brought out radical changes in the manner of trading. The
need for something intrinsically useful and easily applicable in everyday dealing is clearly felt.
Cash in the form of currency notes and coins makes up just one form of the payment system.
Development in banking while also giving inputs to the further development of cash brought
about a second phase in payment namely paper instructions such as cheques and credit transfers.
The requirement for greater flexibility and convenience has led to electronic payments, and this
is where plastic cards have proved their worth. It allows the card issuers to limit the sum of
money the card-holders wish to spend. The spending of card-holders who have defaulted on
payments or who are over their credit limit can be restricted until the balances are cleared.

Definition of credit card

A credit card is a credit-token within the meaning of section 14(1), Consumer Credit Act 1974
of the UK which defines a credit-token as a card, cheque, voucher, coupon, stamp, form booklet
or other document or thing given to an individual by a person carrying on a consumer credit
business, who undertakes:-

10
  That on the production of it (whether or not some other action is also required), he will
supply, cash, goods and services (or any of them) on credit, or

 That were, on the production of it to third party (whether or not any other action is also
required), the third party supplies cash, goods and services (whether or not deducting any
discount or commission), in return for payment to him by the individual.
In very simple words credit card can be termed as an unsecured personal loan offered to
customers by the banks where the card-holder could purchase goods and services from
authorized merchant or merchant establishments (MEs) of the bank up to a fixed limit on credit.
Such credit is normally made available for a period of 30 to 45 days.
A credit card can also be used to secure airline tickets and car rentals. Having a credit card
can make purchases and reservations easier; however, a credit card should be used responsibly
so that the consumer does not over extend his finances.

Credit cards are usually issued by banks or other financial institutions. Some credit cards may be
available online.

HISTORY OF CREDIT CARDS

Our society was once upon a time functioning without money; it is again likely to become
moneyless. While ancient society was confronted with the problems of adjusting mutually
satisfactory rates and basis of exchange, future society, with the help of computers, electronics
and telecommunications, credit cards, telephone and other modern means of communications,
would settle financial transactions instantly. Money as a medium of exchange will serve its
function. The difference will be that in future coins, currency notes, cheques, etc., will be
dispensed with in favour of records. India has entered the stage of credit card system and credit
cards are gaining increasing relevance to facilitate industrial, commercial and agricultural
transactions.
Credit was first used in Assyria, Babylon and Egypt 3,000 years ago. The bill of exchange – the
forerunner of bank notes - was established in the 14th century. Debts settled by one-third cash
and two-thirds bill of exchange paper money followed only in the 17th century. The first
advertisement for credit was placed in 1730 by Christopher Thornton who offered furniture that
could be paid off weekly.

11
From the 18th century until the early part of the 20th, tallymen sold clothes in return for small
weekly payments; they were called “tallymen” because they kept a record of tally of what
people had brought on a wooden stick. One side of the stick was marked with notches to
represent the amount of debt and the other side was a record of payments. In the 1920s
shopper‟s plate – “buy now, pay later” system – was introduced in USA. It could only be used in
shops which issued it. In 1950, Diners Club and American Express launched their charge cards
in USA, the first „plastic money‟. In 1951, Diners Club issued the first credit card to 200
customers who could use it at 27 restaurants. With the magnetic strip in 1970, the credit card
became a part of the information age.
The origins of the bank credit card have been traced to John C. Biggins, a consumer credit
specialist at the Flatbush National Bank of Brooklyn, New York. In 1946, Biggins launched a
credit plan called Charge-It. The programme featured a form of scrip that was accepted by local
merchants for small purchases. After the sale was completed, the merchant deposited the scrip
in a bank account, and the bank billed the customer for the total scrip issued.

Plastic Money: the Currency of Modern India

Indian consumers have never had it so good. The soiled notes are definitely out. Carrying cash is
no more `a pain in the neck' as consumers are relying more on the `plastic card' which gives
them money on credit.

Plastic money basically means debit cards and credit cards which is having a magnetic
stripe, logo, signature of the cardholder made of plastic.

Credit Cards have finally arrived in India. The card industry which is growing at the rate of 20% per
annum is flooded with cards ranging from gold, silver, global, smart to secure….the list is
endless. From just two players in early 80s, the industry now houses over 10 major players vying
for a major chunk of the card pie.

Currently four major bishops are ruling the card empire---Citibank, Standard Chartered Bank,
HSBC and State Bank of India (SBI). The industry, which is catering to over 3.8 million card
users, is expected to double by the fiscal 2003. According to a study conducted by State Bank of
India, Citibank is the dominant player, having issued 1.5 million cards so far. Stanchart follows

12
 way behind with 0.67 million, while Hongkong Bank has 0.3 million credit card customers.
Among the nationalized banks, SBI tops the list with 0.28 million cards, followed by Bank of
Baroda at 0.22 million.

Parties involved:

 Cardholder: The owner of the card used to make a purchase; the consumer.

 Card-issuing bank: The financial institution or other organization that issued the credit card to
the cardholder. This bank bills the consumer for repayment and bears the risk that the card is
used fraudulently. American Express and Discover were previously the only card-issuing
banks for their respective brands, but as of 2007, this is no longer the case.

 Merchant: The individual or business accepting credit card payments for products or
services sold to the cardholder

 Acquiring bank: The financial institution accepting payment for the products or services
on behalf of the merchant.

 Independent sales organization: Resellers (to merchants) of the services of the acquiring bank.

 Merchant account: This could refer to the acquiring bank or the independent sales organization,
but in general is the organization that the merchant deals with.

 Credit Card association: An association of card-issuing banks such as Visa, MasterCard,
Discover, American Express, etc. that set transaction terms for merchants, card-issuing
banks, and acquiring banks.

 Transaction network: The system that implements the mechanics of the electronic transactions.
May be operated by an independent company, and one company may operate multiple networks.
Transaction processing networks include: Cardnet, Nabanco, Omaha, Paymentech, NDC
Atlanta, Nova, Vital, Concord EFSnet, and VisaNet.

13
 DIFFERENT TYPES OF CREDIT CARDS

 Charge card


A charge card carries all the features of credit cards. However, after using a charge card you
will have to pay off the entire amount billed, by the due date. If you fail to do so, you are likely
to be considered a defaulter and will usually have to pay up a steep late payment charge.

At the time of using the card he is not declared not as a defaulter even if misses due date. A 2.95
per cent late payment fees (this differs from one bank to another) is levied in the next billing
statement.

 Amex card


Amex stands for American Express and is one of the well-known charge cards. This card has its
own merchant establishment tie-ups and does not depend on the network of MasterCard or Visa.

 Smart card


A smart card contains an electronic chip which is used to store cash. This is most useful when
you have to pay for small purchases, for example bus fares and coffee. No identification,
signature or payment authorisation is required for using this card.

The exact amount of purchase is deducted from the smart card during payment and is collected
by smart card reading machines. No change is given. Currently this product is available only in
very developed countries like the United States and is being used only sporadically in India.

 Diners Club card


Diners Club is a branded charge card. There are a wide variety of special privileges offered to the
Diners Club cardholder. For instance, as a cardholder you can set your own spending limit.
Besides, the card has its own merchant establishment tie-ups and does not depend on the network
of MasterCard or Visa.

14
 However, since this card is typically meant for high-income group categories, it may not be
acceptable at many outlets. It would be a good idea to check whether a member
establishment does accept the card or not in advance.

 Photo card


In this photograph is imprinted on a card, and then you have what is known as a photo card.
Doing this helps identify the user of the credit card and is therefore considered safer. Besides, in
many cases, your photo card can function as your identity card as well.

 Global card


Global cards allow you the flexibility and convenience of using a credit card rather than cash
or travellers checks while travelling abroad for either business or personal reasons.

 Co-branded card

Co-branded cards are credit cards issued by card companies that have tied up with a
popular brand for the purpose of offering certain exclusive benefits to the consumer.

 Affinity card

The card issuer ties up with popular organizations/ institutions which are often non-profit
organizations (Citi-WWF card or the stanch art-Cricket cards) to offer an affinity card. When the
card is used, a certain percentage is contributed to the organization /institution by the card issue.

 MasterCard and Visa



MasterCard and Visa are global non-profit organizations dedicated to promote the growth of
the card business across the world. They have built a vast network of merchant establishments
so that customer‟s world-wide may use their respective credit cards to make various purchases.


Visa card: Visa, Inc., commonly called VISA, is an economic joint venture of 21,000 financial 
institutions that issue and market Visa products including credit and debit cards. The company

15
was originally named Visa International Service Association. The name change occurred in the
fall of 2007 as a part of Visa‟s restructuring and IPO plan. The company is based in San
Francisco, California, USA.

PROCESS OF CREDIT CARDS

16
FUNCTIONS OF CREDIT CARDS

Today, credit cards have many functions and are very versatile. They can be summarized
into the following functions:

Credit
The holder may obtain extended credit up to an agreed limit at a published interest rate.

Charge
The holder can repay the whole amount at the end of the month, without charge provided no
cash advance has been taken.
Cash
On presentation at the appropriate banks, subject to check, cash can be obtained. In most cases
can also be used in ATMs to obtain cash.
Cheque guarantee
A cheque drawn on a bank may be guaranteed up to a published limit provided it is
accompanied by a Cheque Guarantee Card (or in some cases a Visa or MasterCard card) issued
by the bank on which it is drawn.
Cheque encashment
Cheque guaranteed as above may be used to obtain cash from branches of most banks, although
a charge may be levied in certain circumstances.
International
If the card is a member of Visa International or MasterCard International, you can use your card
at many countries where there are a lot banks who are members of them.
Perhaps the most significant fact to emerge from the summary of card functions is that strictly
speaking, they are not debit cards. Although they can be used to obtain cash via ATM, the
debit will be made from the credit card account and not from the holder's bank account.
The credit cards discussed above are bank cards. Different bank cards have different card
functions. The functions of bank cards really depend on the individual bank itself. Some bank
card may have all of the above functions and some may not.

17
There other credit cards that are issued by retail stores such as Petrol Card, Quasi Card
and Private Label Card which may have some of the above functions mentioned above.

FEATURES OF CREDIT CARDS

All credit cards offer a variety of features. Knowing and understanding these features will help
to decide which card is right for.

Fees

Most credit cards charge fees for various things, and it is important to know what these fees are
and how to avoid them.

The annual fee

Some credit card companies charge you an annual fee just for using their card. Because of stiff
competition, you can often negotiate this fee away if you call and speak to a customer service
representative.

Cash Advance Fee

Most credit card companies will charge you a fee for cash advances. These fees can vary but are
usually somewhat hefty. Not only will they charge you a one-time fee, but the interest rate for
this money will be at a considerably higher rate. Plus, unlike a regular purchase, where interest
begins accruing after some grace period passes, cash advances accrue interest charges from day
one.

Many card companies are competing for your business and are now offering an introductory
cash advance and balance transfer rates for a specific amount of time. This lower rate can be
applied to any balances you may wish to transfer from another card. Although it sounds good,
some companies will charge you a fee for the transfer. Know what the fee is before you transfer
any balances.

18
Miscellaneous Fees

Things like late-payment fees, over-the-credit-limit fees, set-up fees, and return-item fees are all
quite common these days and can represent a serious amount of money out of your pocket if
you get whacked for any of these fees.

Incentives

Since there are so many credit card companies, competition is stiff. Adding incentives to their
offers is one of the more popular ways to tip the scales in their favor. Incentives like rebates on
purchases, frequent flyer miles on certain airlines, and extended warranties on purchases are just
a few of the bonuses that card companies will now offer.

For those of you who collect and use your frequent flyer miles, they also have added incentives
like travel insurance and car rental insurance for your convenience. Of course, they are hoping
that with all this traveling, you are using their card to foot at least some of the bill.

Rewards

Many card companies are looking to keep your business and are therefore making it worth your
while to use their card. Just simply by using their card you can accumulate points that will in turn
earn you rewards. What kind of reward depends solely on the amount of points you accumulate.
Since you can't accumulate these points without charging things on your card, this is a classic
case of 'you have to spend money to save money.'

Bottom line is this: Know what you need and what you don't. No sense in paying for any
features that you won't use.

19
APR

The annual percentage rate (APR) is the interest rate applied a balance carried beyond the
grace period. Credit cards can have different APRs for different types of balances, e.g. balance
transfers or purchases. Balance transfers and cash advances usually have higher APRs than for
purchases.
Your APR may increase when you're late on your payment to a particular creditor, and
other creditors if your card agreement includes a universal default clause.
APRs can be fixed or variable. A fixed APR can change, but the creditor must inform you
in writing before changing the rate. A variable APR changes from time to time.

Grace Period

The grace period is the amount of time you have to pay your balance in full before a finance
charge is applied to your purchase. If you carried a balance from the previous month, you may
not have a grace period for your new purchases. In addition, balance transfers and cash
advances typically do not have a grace period. When balances don't have an applicable grace
period, interest is applied right away.
To find out the length of the grace period refer to the credit card application or your credit card
agreement. Your monthly statements should also include the number of days in the grace period.

ADVANTAGES OF CREDIT CARDS

 Purchase Power and Ease of Purchase

Credit cards can make it easier to buy things. If you don't like to carry large amounts of cash
with you or if a company doesn't accept cash purchases (for example most airlines, hotels, and
car rental agencies), putting purchases on a credit card can make buying things easier.

 Protection of Purchases
Credit cards may also offer you additional protection if something you have bought is lost,
damaged, or stolen. Both your credit card statement (and the credit card company) can vouch

20
 for the fact that you have made a purchase if the original receipt is lost or stolen. In
addition, some credit card companies offer insurance on large purchases.
 Building a Credit Line
Having a good credit history is often important, not only when applying for credit cards, but
also when applying for things such as loans, rental applications, or even some jobs. Having a
credit card and using it wisely (making payments on time and in full each month) will help
you build a good credit history.
 Emergencies
Credit cards can also be useful in times of emergency. While you should avoid spending
outside your budget (or money you don't have!), sometimes emergencies (such as your car
breaking down or flood or fire) may lead to a large purchase (like the need for a rental car
or a motel room for several nights.)
 Credit Card Benefits
In addition to the benefits listed above, some credit cards offer additional benefits, such as
discounts from particular stores or companies, bonuses such as free airline miles or travel
discounts, and special insurances (like travel or life insurance.) While most of these benefits
are meant to encourage you to charge more money on your credit card (remember, credit card
companies start making their money when you can't afford to pay off your charges!) the
benefits are real and can be helpful as long as you remember your spending limits.

DISADVANTAGES OF CREDIT CARDS

Blowing Your Budget

The biggest disadvantage of credit cards is that they encourage people to spend money that they
don't have. Most credit cards do not require you to pay off your balance each month, so even if
you only have $100, you may be able to spend up to $500 or $1,000 on your credit card. While
this may seem like 'free money' at the time, you will have to pay it off -- and the longer you wait,
the more money you will owe since credit card companies charge you interest each month on the
money you have borrowed.

High Interest Rates and Increased Debt

21
Credit card companies charge you an enormous amount of interest on each balance that you don't
pay off at the end of each month. This is how they make their money and this is how most people
in the United States get into debt (and even bankruptcy.) Consider this: If you have a $100 in
savings, most banks will give you at the most 2.0 to 2.5% interests on your money over the
course of the year. This means you earn $2.00 - $2.50 a year on your $100 savings. Most credit
cards charge you up to 10 times that amount of interest on balances. This means that if you have
$100 balance that you don't pay off, you will be charged 20-25% interest on that $100. This
means that you owe almost $30 interest (plus the original $100) at the end of the year. A good
way to look at this is in comparison to what you would earn in interest from a bank or owe in
interest to a bank loan: Savings accounts may pay you around 2% interest; if you have a loan
from a bank you may pay them around 10% interest (5 times as much as you earn off your
savings); if you owe money to a credit card company, you may pay them around 20% interest
(10 times as much as you earn off your savings.)

Credit Card Fraud

Like cash, sometimes credit cards can be stolen. They may be physically stolen (if you lose your
wallet) or someone may steal your credit card number (from a receipt, over the phone, or from a
Web site) and use your card to rack up debts. The good news is that, unlike cash, if you realize
your credit card or number has been stolen and you report it to your credit card company
immediately, you will not be charged for any purchases that someone else has made. Even if
you don't realize your credit card number has been stolen (sometimes you might not know until
you receive your monthly statement), most credit card companies don't charge you or only
charge a small fee, like $25 or $50, even if the thief has charged thousands of dollars to your
card. There are several things you can do to prevent credit card fraud:
 If you lose your card or wallet, report it to your credit card company immediately.

 Don't loan your credit card to anyone and only give out your credit card information
to trusted companies or Web sites.

 Check your statement closely at the end of each month to make sure all charges
are yours.

You can find out more about protecting your personal information by
visiting our Personal Safety course.

22
Credit cards can make life easier and be a great tool, but if they aren't used wisely they can
become a huge financial burden. If you do decide to use credit cards, remember these simple
rules:
 Keep track of all your purchases.

 Don't spend outside your budget.

 Pay off your balance on all of your credit cards at the end of each month.
Don't loan your credit or give out your credit card information to anyone but reliable companies

NEED OF CREDIT CARDS

There may be many people who suggest that you get a credit card, but before you do you should
carefully decide whether or not you really need a credit card. The answer is that you can get by
without a credit card. Although a credit card can be a useful tool, when used properly (paid in
full every month), it can be a bigger liability than an asset. Here are five common
misconceptions about needing a credit card.

1. Credit Card to Build Credit

You build credit by paying your bills on time. You can build enough credit to qualify for a home
loan by paying your rent on time for several years. You destroy your credit when you do not pay
your bills on time. The utility companies and other businesses can send you to a collection
agency if you do not pay on time. You do not need a credit card to build your credit history. You
may find it a little easier to do with a credit card, but you should be very careful as you try to do
so.

2. Credit Card to Shop Online or Rent a Car

Since debit cards have been introduced you no longer need a credit card to do these things. In
fact you can do everything with a debit card that you can with a credit card, except spend money
that you do not have. You should not be doing that anyway. Debit cards can be used anywhere a
credit card can. This completely debunks the statement that you need one to rent a car.

23
3. Credit Card for Emergencies

If you plan well you should set up an emergency fund for emergencies. Your emergency fund
should have at least $1000.00 in it, but you should try to have three to six months of expenses
saved up. This much money should be able to handle any emergency that comes your way. If
you are stranded on the road and need to be towed you can use your debit card to pay for the tow,
and your emergency fund to cover those expenses.

4. Credit Card to Save Money on Purchases

Many stores will offer discounts for having a store credit card. Stores do not offer cards to give
you discounts; they offer cards because they realize that while most people intend to pay the card
off every month, few actually do. They make more back on interest than they the discount they
offer to you.

5. Credit Card to Earn Rewards

This is a dangerous game to play. If you are responsible and pay off your balance in full each
month, you may consider having a rewards credit card. You should make sure that you have a
credit card with no annual fee. Additionally it is important to remember that the credit card offers
its rewards, because the company realizes that most people are not going to pay off their credit
cards in full each month. This means that they make more money off the customers, then rewards
they give out.

Fraud Question

What kinds of credit card frauds are more prevalent?

Counterfeit and CNP (card not present) continue to be the two main types. Physical theft of cards
is not such an issue. Since online transactions typically don't require the card to be presented, the
information sitting on the card and other customer authentication details are sometimes
compromised and used for transactions. This is becoming a big problem. However, India has

24
been pro-active in this regard and has introduced the two-factor identification system, wherein a
customer transacting online must also have a T-Pin for transactions where the card is not present.

What is being done to prevent such fraud?

Visa is doing a number of things in partnership with issuers to introduce measures which
can easily prevent such frauds.
Since the prevention of theft is of utmost important, banks are offering customers the option
of opting for alerts whenever there is a transaction.
This measure is immediate in nature and can help the customer know about his or her
transactions in real time.Also, we are increasingly encouraging issuers to opt for chip cards,
which can go a long way in controlling fraud. We would like all banks to issue chip cards
to increase security.
Why is a chip card safer?

It is very difficult to copy, as a unique cryptogram or code is generated for each transaction. So,
even if a card is counterfeited, it will be declined.
In India, banks are selectively issuing chip cards to consumers, depending on their usage pattern.

What are some of the most effective fraud detection tools that Visa has?

Some very sophisticated ones are in place. Some are rule-based tools, wherein a customer can
define a set of rules for transactions like a spending limit, places of transactions, etc.If there is
a deviation from these, and the transaction won't be complete. In the USA, neural networks
(artificial intelligence) are being deployed to ensure the authentication sits on the back-end.
These networks basically study the pattern of usage by a customer and any deviation comes up
for further verification. So, a customer gets a call if there is a deviation from his or her set
pattern.

25
What can a customer do to avert card-related frauds?

They should first opt for customer alerts each time there is a transaction. Second would
be dynamic authentication by using chip cards.
Also, they should be careful of hidden cameras in ATMs and should watch for fake ATM fronts,
where your card can be skimmed

DEBIT CARDS

The debit card has emerged from the shadow of its older sibling, the credit card. Over the past
decade, debit card has grown from accounting for 274 million transactions in 1990 to 8.15
billion transactions in 2002, to challenge the credit card as the preferred payment card. As it
stands, the debit card industry is a multi-billion dollar engine that helps drive bank profits and
point-of purchase consumer sales - but is also beginning to redefine traditional payment options
in the business and government sectors, such as food stamps, benefits, and payroll.

MEANING AND FUNCTIONS OF DEBIT CARDS

Two decades ago, the number of debit cards in circulation was approximately 19 million.
This figure is projected to cross 34.4 million by 2016.

A debit card (also known as a bank card or check card) is a plastic card that provides an
alternative payment method to cash when making purchases. Functionally, it can be called an
electronic check, as the funds are withdrawn directly from either the bank account, or from the
remaining balance on the card. In some cases, the cards are designed exclusively for use on the
Internet, and so there is no physical card.

In many countries the use of debit cards has become so widespread that their volume of use has
overtaken or entirely replaced the check and, in some instances, cash transactions. Like credit
cards, debit cards are used widely for telephone and Internet purchases and, unlike credit cards,
the funds are transferred immediately from the bearer's bank account instead of having the bearer
pay back the money at a later date.

26
Debit cards may also allow for instant withdrawal of cash, acting as the ATM card for
withdrawing cash and as a check guarantee card. Merchants may also offer cash back facilities
to customers, where a customer can withdraw cash along with their purchase.

Debit cards can also allow for instant withdrawal of cash, acting as the ATM card for
withdrawing cash and as a cheque guarantee card. Merchants can also offer "cash back"/"cash
out" facilities to customers, where a customer can withdraw cash along with their purchase.

Types of Debit Card systems

 Online Debit Card


 Offline Debit Card

 Electronic Purse Card System

 Prepaid debit cards

Debit card

An example of the front of a typical debit card:

27
 1. Issuing bank logo
2. EMV chip
3. Hologram
4. Card number
5. Card brand logo
6. Expiration date
7. Cardholder's name

An example of the reverse side of a typical debit card:

1. Magnetic stripe
2. Signature strip
3. Card Security Code

There are currently three ways that debit card transactions are processed: online debit (also
known as PIN debit), offline debit (also known as signature debit) and the Electronic Purse
Card System. It should be noted that one physical card can include the functions of an online
debit card, an offline debit card and an electronic purse card. Although many debit cards are of

28
the Visa or MasterCard brand, there are many other types of debit card, each accepted only
within a particular country or region.

Online Debit System

Online debit cards require electronic authorization of every transaction and the debits are
reflected in the user‟s account immediately. The transaction may be additionally secured with
the personal identification number (PIN) authentication system and some online cards require
such authentication for every transaction, essentially becoming enhanced automatic teller
machine (ATM) cards. One difficulty in using online debit cards is the necessity of an
electronic authorization device at the point of sale (POS) and sometimes also a separate PIN pad
to enter the PIN.

Offline Debit System

Offline debit cards have the logos of major credit cards (e.g. Visa or MasterCard) or major debit
cards and are used at the point of sale like a credit card (with payer's signature). This type of
debit card may be subject to a daily limit, and/or a maximum limit equal to the current/checking
account balance from which it draws funds. Transactions conducted with offline debit cards
require 2–3 days to be reflected on users‟ account balances.

Electronic Purse Card System

Smart-card-based electronic purse systems in which value is stored on the card chip, not in an
externally recorded account, so that machines accepting the card need no network connectivity
are in use throughout Europe since the mid-1990s.

Prepaid debit cards

Prepaid debit cards, also called reloadable debit cards or reloadable prepaid cards, are often used for
recurring payments. The payer loads funds to the cardholder's card account. Prepaid debit cards use
either the offline debit system or the online debit system to access these funds. Particularly for
companies with a large number of payment recipients abroad, prepaid debit cards

29
allow the delivery of international payments without the delays and fees associated
with international checks and bank

Working of Debit Card

The user has to present the card to merchant who will swipe it through the electronic terminal
and enter the amount of purchase. The customers need to sign the transaction slip. Account will
be automatically debited for the amount of the purchase and the transaction can be verified by
entering the PIN. Debit Card can be used to access the Account from over 5,000 Shops,
Department Stores, Petrol Pumps and Restaurants and over 235 ATMs in India .It can also be
used at over 4 million Visa Electron merchant locations and equally strong MasterCard outlets.
If Debit Card ever gets lost or stolen, card companies protect from fraudulent usage at the loss.

It is necessary to have a savings or current account with the debit card issuer; by filling an
application form. The card company then couriers the card across around a week‟s time. The
Debit card does have a daily limit which could be somewhere around Rs. 15,000 at ATMs, and Rs.
10,000 at merchant locations. This again is subject to the balance available in the account.

Advantages and Disadvantages of Debit Cards

The widespread use of debit and check cards have revealed numerous advantages
and disadvantages to the consumer and retailer alike.

Advantages of debit cards

 A consumer who is not credit worthy and may find it difficult or impossible to obtain a
credit card can more easily obtain a debit card, allowing him/her to make plastic
transactions. For example, legislation often prevents minors from taking out debt, which
includes the use of a credit card, but not online debit card transactions.

 For most transactions, a check card can be used to avoid check writing altogether. Check
cards debit funds from the user's account on the spot, thereby finalizing the transaction
at the time of purchase, and bypassing the requirement to pay a credit card bill at a later
date, or to write an insecure check containing the account holder's personal information.

30
  Like credit cards, debit cards are accepted by merchants with less identification and
scrutiny than personal checks, thereby making transactions quicker and less intrusive.
Unlike personal checks, merchants generally do not believe that a payment via a
debit card may be later dishonored.

 Unlike a credit card, which charges higher fees and interest rates when a cash advance
is obtained, a debit card may be used to obtain cash from an ATM or a PIN-based
transaction at no extra charge, other than a foreign ATM fee.
Disadvantages of debit cards

Use of a debit card is not usually limited to the existing funds in the account to which it is
linked, most banks allow a certain threshold over the available bank balance which can
cause overdraft fees if the users transaction does not reflect available balance.

 Many banks are now charging over-limit fees or non-sufficient funds fees based upon
pre-authorizations, and even attempted but refused transactions by the merchant (some
of which may be unknown until later discovery by account holder).

 Many merchants mistakenly believe that amounts owed can be "taken" from a
customer's account after a debit card (or number) has been presented, without agreement
as to date, payee name, amount and currency, thus causing penalty fees for overdrafts,
over-the-limit, amounts not available causing further rejections or overdrafts, and
rejected transactions by some banks.

 In some countries debit cards offer lower levels of security protection than credit cards.
Theft of the users PIN using skimming devices can be accomplished much easier with a PIN
input than with a signature-based credit transaction. However, theft of users' PIN codes
using skimming devices can be equally easily accomplished with a debit transaction PIN
input, as with a credit transaction PIN input, and theft using a signature-based credit
transaction is equally easy as theft using a signature-based debit transaction.

 In many places, laws protect the consumer from fraud much less than with a credit card.
While the holder of a credit card is legally responsible for only a minimal amount of a
fraudulent transaction made with a credit card, which is often waived by the bank, the
consumer may be held liable for hundreds of dollars, or even the entire value of
fraudulent debit transactions. The consumer also has a shorter time (usually just two

31
 days) to report such fraud to the bank in order to be eligible for such a waiver with a
debit card, whereas with a credit card, this time may be up to 60 days. A thief who
obtains or clones a debit card along with its PIN may be able to clean out the consumer's
bank account, and the consumer will have no recourse

Debit Cards Benefits

Debit Cards offer the following benefits:
 They help people to be disciplined financially, since one cannot splurge with the
limited amount of funds deposited for the card.

 A person with poor credit can obtain a debit card too much trouble.

 Debit cards can be used to make online purchases and payments.

 They provide freedom from carrying cash checks while traveling, herby offering
more safety.

Debit Cards vs. Credit Cards: Similarities and Differences

Similarities

 The same financial institutions offer both debit cards and credit cards. Both cards offer
special rewards, such as points and cash back on purchases made through the card.

 Debit cards and credit cards can be used to make online payments with the help of the pin
number assigned to them.

 They can be used to withdraw money from ATM‟s depending on the cash limit
available on these cards.

Differences

 In the case of a credit card, the issuer offers credit and overdraft facilities. This facility is not
available with a debit card, which will only debit payments from existing and available
funds within the cardholders account.

 A credit cardholder therefore has a monthly bill to pay in every month that the card is used. If
they don‟t pay that bill, high interest charges are applied. A debit card holder is free from the

32
 hassle of paying those bills and from the risk of building up large debts to credit card
companies.

Debit Card Problems can be worse than Credit Card Problems

When an improper charge appears on the credit card it cannot automatically out the money and
simply need to work with the credit card issuer to have the charge removed from the bill. When
an improper charge occurs with a debit card, however, the funds are automatically taken from
the account and customer is burdened with attempting to get the money back. Meanwhile, he
may experience cash flow problems and the legitimate checks could bounce.

Traveling with your Debit Cards

The reverse side of the debit card will display the names or symbols of the various ATM
systems that will accept the card. Debit card can be used at any ATM in the world as long as the
ATM displays one of the same system names or symbols that is on debit card. When obtaining
funds at an ATM in a foreign country the funds dispersed will be in the currency of the country
going to visit.

33
 TECHNOLOGY AND INFRASTRUCTURE



One of the most important features that Plastic Money offers is the technology associated
 with this business.



Credit card businesses rely on 
very reliable and secure technology and demands very
 Strong connectivity backbone.



Although a third world country, with lot of insecurities and almost no 
 infrastructure, Pakistan has no exception when it comes to credit card business.



There is approximately 3000 Pointof Sale Terminals (POST) present on merchant's sites
 connected with bank host system.

 
 Inter-city connectivity is accomplished through X.25 networks.



 of Pakistan as the parameters of
Perhaps, it is the most important time in the history
 its Infrastructures are coming into existence.



 market is so huge
There is an immense need of reliable wide area connectivity and this
and lucrative that it can accommodate many more industry giant.

34
About - HDFC Bank Limited, India

The Housing Development Finance Corporation Limited (HDFC) was amongst the first to
receive an 'in-principle' approval from the Reserve Bank of India (RBI) to set up a bank in the
private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The
bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered
office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank
in January 1995.

Capital Structure

The Indian Private Equity Fund, Mauritius (IPEF) and Indocean Financial Holdings Ltd.,
Mauritius (IFHL) (both funds advised by J P Morgan Partners, formerly Chase Capital Partners)
together hold about 5.5% of the bank's equity. Roughly 27.5% of the equity is held by FIIs,
NRIs/OCBs while the balance is widely held by about 214,000 shareholders. The shares are
listed on The Stock Exchange, Mumbai and the National Stock Exchange. The bank's American
Depository Shares are listed on the New York Stock Exchange (NYSE) under the symbol
"HDB"

BOARD OF DIRECTORS

Managing Director Aditya Puri

Executive Director Paresh Sukhthankar

Executive Director Harish Engineer

Chairman C.M. Vasudev

Assets and Credit Cards Pralay Mondal

35
CREDIT CARDS OF HDFC BANK

CREDIT CARD: HDFC bank credit cards provide a facility of easy availability of cash
and convenience to the cardholder.

TYPES OF CREDIT CARDS OF HDFC BANK

CLASSIC CARDS

Silver Credit Card

Value plus Credit Card

Health plus Credit Card

Gold Credit Card

Titanium Credit Card

36
About – ICICI Bank Limited,

In 1955, The Industrial Credit and Investment Corporation of India Limited (ICICI) was
incorporated at the initiative of World Bank, the Government of India and representatives of
Indian industry, with the objective of creating a development financial institution for providing
medium-term and long-term project financing to Indian businesses. In 1994, ICICI established
Banking Corporation as a banking subsidiary. Formerly known as Industrial Credit and
Investment Corporation of India, ICICI Banking Corporation was later renamed as 'ICICI
Bank Limited'

Capital structure

ICICI Bank is India's second-largest bank with total assets billion (US$ 108.7 billion) at
March 31, 2010.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock
Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New
York Stock Exchange (NYSE).

BOARD OF DIRECTORS

Managing Director and Chief executive Chanda Kochhar

Officer

DeputyManaging Director Sandeep Bakhshi

Executive Director N.S.Kannan

37
CREDIT CARDS OF ICICI BANK

ICICI Bank Credit Cards give you the facility of cash, convenience and a range of benefits,
anywhere in the world. These benefits range from life time free cards, Insurance benefits, global
emergency assistance service, discounts, utility payments, travel discounts and much more.

TYPES OF CARDS

Premium Cards

Classic Cards

Value for Money Cards

Co Branded Cards

Affinity Cards

EMI Card

38
 Impacts And Challenges Of Indian Economy

Indian economy has flourished with the advent of liberalization, Privatization and
globalisation .Banking sector isn't an exception too. These reforms have presented a
challenge before Indian banking sector to shake hands with the pace of latest
technology. Without a sound and effective banking system in India it cannot have a
healthy economy. The banking system of India should not only be problem free but it
should be able to meet new challenges posed by the technology and the other external
and internal factors but, mere technology up gradation or introduction of innovative
products cannot improve the state of affairs till customers don’t respond to it
positively.

Objectives
• To understand the impact of plastic money in the economy.
• To know the privileges enjoyed by the customers with the plastic money facility given by
the banker.
• To show the result of plastic cash on day to day basis with a primary study of an unbiased
sample

ADVANTAGES OF PLASTIC MONEY

 Purchasing Power:

Credit or Debit cards made it easier to buy things. Now we don’t have any need to carry
money in a large amount. Plastic money is accepted everywhere, anytime.

 Time Saving:

Through a credit card or debit card you can purchase anything from anyplace without
spending money on fare or cash transition. Just provide your card details to seller store or
corporations and settle your order. Now you don’t have to worry about time wastes. Use
internet for minimum time reduction.

  Extra Safety:

While you are not carrying money, how can it be lost? But if your card has lost, simply
contact to your bank or financial institution, which provide you cards. It will block the
account and no-one can draw one coin without your permission. Therefore it's 100 percent
safe without any tension.

DISADVANTAGES OF PLASTIC MONEY

 Shops using other Vendors:

There are numerous shops that accept credit cards of a specific company only. In this
situation the money is the only manner of payment for those who use a credit card of another
company.

 Less global Availability:

There are numerous cases where various firms do not let their cards to be utilized in areas
wherever they have a regional dispute with.

 Worn out Magnetic Strip:

The magnetic strip of a credit card can get worn out due to large use. If such a condition
happens while travelling, and this is the only way of cash that the consumer has, then he or
she must wait until the time they receive a new card, which can take a minimum of forty
eighth.

 Increased Debt and High Interest Rates:

Credit Card from financial institutions and corporations charge high interest rates (May
be10% to 25%) on more money if you fail to pay off up to the fix date of the month. This
interests their earning, for which they provide you additional shopping for limits then your
money. This is not a good idea that you owe loan on high interest rates and spend it in
unnecessary things or purchasing. This is complete money wastages.

 Fraud:

Credit cards are often stolen. A thief may use them directly or to get their information (which
is needed in cash exchange). In today’s technical intelligence it is also possible to get a clone
of any credit card or debit card, which works like original and they can give you a heavy loss.
Thusbe aware from credit cards fraud as they are like stolen your cash from your pocket
without your information.

Theoretical Analysis

From the data obtained, it is observed that


More than 84% of the respondents belonged to the age group of 18-25 years who are

40

career beginners and portrays that they have a higher interest towards usage of plastic
money of all means. Followed by the age group of 25-35 years and 35-45 years
amounting to about 10% of the respondents who are in their career growth and mid
career? Finally a very small percentage of 5% belonged to 50 years and above who were
at their career decline or retirement stage and are not very comfortable with usage of
plastic money.Hence it is observed that there exists relation between career stage and
usage of plastic money as it encompasses their earnings and job security for repayment.



The female group of 51.5% is slightly more inclined towards usage of plastic money for
all means followed by the male group of 48.5%.According to the survey conducted it is
inferred that the women are comfortable in using plastic money in comparison with the
men. Also it can be inferred that banks and financial institutions are in a pace to capture
the female population higher than the male population for avoidance of credit default
which is observed to be less among the female population.(in case of credit cards only)



68.3% of the sample group prefers credit cards followed by ATM card and debit cards
(31.7%). By this result we inferred that most of them are flexible with the usage of credit
cards to debit cards because of various reasons being ease of post-paid credit, immediate
availability of purchasing power, increased credit limits and installment credit clearance
facility.



The crux of the survey i.e.; 48.5% of respondents are interested in using both cash and
card for different kinds of payments as per the requirement and feasibility of purchase
location and situation, followed by only card with 27.3% and only cash with
24.2%.Hence, it is inferred that both the means are important for payment purposes. But
when card and cash are compared card is given much preference to cash as it is easy to
handle and fear of loss is minimized due to its PIN protection encrypts that do not enable
malpractice or usage of cards by others.


78.8% of the respondents find that usage of plastic money is safer and secured where
21.2%of them find that usage of plastic money is unsecured for the reasons being
primarily lack of trust in plastic money, malware and software issues in payment
gateways and point of service mechanism, malpractices by payment gateways, banks 


negligence and retail outlets and lack of sufficientknowledge and literacy about usage of
plastic money as portrayed in the response graph below.

For the respondents who have a positive approach towards usage of plastic money, the
reason for them not preferring paper cash were that 34.8% of the respondents do not
prefer paper money because of the increasing duplicity and fear of theft and 30.4% do not
prefer paper money because of wear and tear of paper money as portrayed as given in the
below graph.


41
 
90.9% of the respondents think plastic money will penetrate into society more in
future with increasing literacy and awareness about its usage and benefits but the
remaining 9.1% think that plastic money will not penetrate in to society any more due
to increasing insecurity, excessive transactional costs and excessive transparency of
transactions not in favor of the population mindset.

54.5% of the respondents think more of plastic money transactions over cash
transactions will help to curb black money circulation in economy and money
laundering effect can be minimized with excessive transparency of
transactionswhereas the rest 45.5% neither agreed nor disagreed but responded neutral
on the possibility discussed.

Maximum usage of plastic money was for utilities listed as under------------
-Utility bills-(51.6%)
-Online shopping-(80.6%)
-Mobile app purchases-(32.3%)
-Application fee payments-(29%)


62.5% perceive that biometric identity is the best security measure to protect from misuse
of plastic money followed by pin number and password with 21.9% and 15.6% as the

security measures to be adopted for a better and safer usage of plastic money.

42
 IV. Conclusion and Suggestive measure 
As observed in the study, it is inferred that the changing phase of technology has taken a step
towards the transformation of transactional framework in the economy. This change has
proposed people to initiate the usage of plastic money instead of the conventional hard cash
for carrying out transactions on a daily basis which also enables them the advantage of credit
purchases and post-repayment option for the amount of credit utilized on these cards. It has
become the best, easiest and more comfortable way to handle money with the advent of this
plastic money.

Challenges

INTRODUCTION

The information technology has been instrumental in transforming the manner and ways of
doing financial transactions. The plastic money has added convenience to consumers lowered
operational cost of banks and expanded the customer base of banks.

Plastic Money

Plastic money is referred to the credit cards or the debit cards that we use to make purchases
(Goel, 2012). Various other types of plastic cards provided by banks in India are ATM cards,
Smart cards, Visa, master card, Rupay card (Patil 2014). The National Payments Corporation
of India has launched India’s own card, Rupay. Rupay cards will have lower transaction cost,
address the needs of Indian consumers, protection of data in India, inter-operability between
different channels and products. The Rupay cards will enhance the penetration of cards in
unexplored and rural areas (NPCI, 2014). The rural and semi urban markets have good
potential to grow in terms of penetration of cards, due to rising e-commerce and changes in
life styles. HDFC bank, the largest issuer of credit cards in country is now issuing 25% of all
credit cards in rural and semi urban areas (Chakraborty, 2013).

Plastic Currency Notes

The RBI is planning to introduce plastic currency notes in 2015. The pilot testing will be
done in five cities. The pilot testing will be done in Kochi, Mysore, Jaipur, Bhubaneswar and
Shimla (The Economic Times, 2014).

The non-cash transaction is gradually growing. 37% of all transactions are done in electronic
mode and 63% comprise of cash transactions (Deloitte, 2014).

ADVANTAGES OF PLASTIC MONEY

a) Convenience: Plastic money provides easy way to make financial transactions,

without carrying cash. It also provides the benefits of anywhere and anytime
banking.
b) Check Counterfeiting: The proposed plastic currency notes will reduce the chances
of counterfeiting.

43
 c) Long life of Plastic Currency Notes: The proposed plastic currency notes will
have life of five years as against one-year life of paper currency notes.

d) Check on Black Money: It is possible to trace the financial transactions done

through cards. Developing a culture of plastic money will make it easy for
government to trace black suspected black money sources.

e) Supports Growth of e-commerce: The use of cards has supported the growth of e-
commerce. Growth of e-commerce enhances cost effectiveness and alternative
channels to improve economic growth.

CHALLENGES IN ADOPTION OF PLASTIC MONEY

People do not prefer much use of plastic money because of high rate of interest and
fraudulent transaction and increased burden of debt on consumers (Patil, 2014). This involves
different type of risk that is physical risk, financial risk, performance risk, social risk. The
cultural factors also restrict the use of plastic money like credit cards. The conservative nature
of people restricts the adoption of credit cards.

Preference of Debit cards over credit cards: From the banker point of view the preference of
debit cards over credit cards, limits the earning potential of banks. It is found that almost 80%
or about 1.04 million (10.4 lakh) users are not paying any interest on credit cards, leaving all
issuers with only 260,000 (2.6 lakh) users from whom banks can earn some money (Bhosale
& Karbhar, 2013).

Figure 9 shows the growth trend of credit and debit card. The percentage of population using
credit cards are stagnant at 1.5%, whereas percentage of population using debit cards has
increased from 19% in 2011 to 32% in 2014.

Sources: RBI report on Trends and Progress of Indian Banking, cited in Deloitte

44
The servicing of ATM’s is not up to the mark. Parvin, Hossain (2010) found that users are
less satisfied with the network services. However, sometimes customers are facing many
problems such as lack of availability of money, network problems, and lack of desired notes
denominated securities and so on.

Frauds: cloning of cards has emerged as a major type of fraud committed to cardholders. In
Chandigarh 351 cases of credit and debit card fraud were reported in 2013 (Duggal 2014). An
Indian businesspersons was found to be involved in biggest ever credit card fraud in America
involving USD 200 million (The Indian Express, 2014).

CONCLUSION

Plastic money is getting the acceptance from consumers due to the convenience and life style
symbol. The banks are targeting the card segment to penetrate into unexplored areas and
enhance the alternative revenue steam. The launch of Rupay provides the opportunity for
Indian banking system to reduce the dependence on foreign card providers. The flexibility
and cost effectiveness of Rupay cards will enhance the penetration of cards in India in rural
and semi urban areas. The supportive policy framework of BJP government may also enhance
the financial inclusion and adoption of cards with schemes like Jan Dhan Yojana. The
information technology and mobile penetration is another supportive aspect to help reduce the
cost of operation and expand the reach of cards. The cards have the scope of enhancing
transparency in overall financial transactions and make growth more inclusive.

45
 FINDINGS

Through thorough research of the banking sector in India I have come to the following
findings regarding the use of plastic money in india:

 The usage of plastic money is set to increase in the future due to rapid increase in use
of e commerce

 The number of people using credit and debit cards is rising steadily and will
continue to do so.

 Private banks like ICICI and HDFC are leading the way in number of customers
using plastic money.

 Usage of plastic money is more in urban areas than rural areas due to higher
literacy levels in the urban population.

 People who still prefer not to use plastic money is down to the fact that they can‟t
trust the issuing authority completely and feel insecure and fear fraudulent activity
might happen with them.

 More and more people are adopting to the use of only plastic money in daily
transactions like paying bills, shopping etc.

46
 CONCLUSION

21ST Century banking has become wholly customer-driven & technology driven by
challenges of competition, rising customer expectations & shrinking margins, banks have
been using technology to reduce cost & enhance efficiency, productivity & customer
convenienence. Technology intensive delivery channels like net banking, mobile banking,
etc have created a win-win situation by extending great convenienence. & multiple options
for customer.

From educating customers about credit cards there is a need to educate them about
the differentiating factors of the cards. Because visa and master card are advertising
regularly and thereby increases awareness. The strategy should be to emphasize on its
differentiating characteristics.

They also need to identify potential customers and target those using mailers. As
internet is growing at a fast rate the net users can be targeted by having interactive sites. The
prospective company‟s card personality could also be used in the home page to solve
customer queries in the „Best Possible Manner‟.

Plastic money is helpful in different situations in life and people are getting more and
more aware of its merits and demerits but in the research work I have come across more of
the benefits of using plastic money rather than its demerits because credit cards can help a
person during emergencies and in other difficult situations of life which acts as an asset to its
holder. Therefore it is fair to say that the growth of use of plastic money in india is definitely
a boon as it has given people a whole new dimension to carry out transactions and made life a
lot easier.

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 REFERENCES
www.wikipedia.com
www.icicibank.com
www.scribd.com
www.hdfcbank.com
www.mbaskool.com
www.wikihow.com
www.businessdictionary.com
www.slideshare.com
www.business-standard.com
www.wikianswers.com
www.freepatentsonline.com

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