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Foreword
It was Benny's final wish that this book be written and it is a
privilege for me to honour him in this way. It is with great joy, and of
course some sadness, that I offer this book to you, as a shared tribute to a
remarkable man who has touched all of our lives so profoundly.
With great respect and thanks, I acknowledge each of you for the
role that you played in his life. Your love and friendship was treasured by
him. In your own unique way, you all contributed to the life story of this
man named Benny Goldberg (of blessed memory), a man who was so
greatly loved and admired that his legacy continues to speak long after he
has left this world.
My sincere appreciation goes to Gwynne Robbins and
Maureen Rooke, whose assistance in the collating of this book was
invaluable to me.
Finally, deep gratitude to my sons, Stanley and Mark
Goldberg, and Michael Fridjhon - your unwavering support has enabled
me to fullfill Benny’s dream, and I know that he joins me in thanking
you.
I am blessed to have shared 54 years with my soulmate, and I
thank Hashem for gift of the life of a truly extraordinary husband,
father and friend.
The Memoirs of Benny Goldberg
Chapter Page No
1 You ain’t seen nothing till you've experienced the vibe 1
2 In the beginning 5
3 Messenger and bottle washer 15
4 Enter Sylvia 25
5 Benny’s innovations 39
6 The next generation 47
7 Our staff 63
8 Our customers 71
9 Our suppliers 79
10 Fighting a price war 87
11 Executives’ Association of Southern Africa 93
12 American Conventions 97
13 From Boeing hangar to supermarket 105
14 The world’s largest supermarket opens 117
15 King of liquor and queen of wine 129
16 A toast to my customers and friends 143
17 The end of a legend 149
Chapter 1
“You ain’t seen nothing till you've experienced the vibe"
1
The Memoirs of Benny Goldberg
2
“You ain’t seen nothing till you've experienced the vibe”
3
The Memoirs of Benny Goldberg
4
Chapter 2
In the beginning
5
The Memoirs of Benny Goldberg
6
In the beginning
7
The Memoirs of Benny Goldberg
arrived in South Africa towards the end of the 19th Century became
smouse, peddlers who pioneered trade in the economically undeveloped
hinterland of South Africa, opening up shops and businesses in country
towns. By the 20th Century, most of these openings had been filled and the
new immigrants found jobs working in concession stores and restaurants
catering for black mine-workers.
My father's concession store was in a mine that employed many
Chinese miners. After the South African War ended in 1902, it became
difficult to find blacks willing to work in the gold mines so the mine owners
decided to import unskilled Chinese labourers instead. The “Celestials”
started arriving in 1904, resulting in racial prejudice. They were blamed for
white unemployment. This was not true because the existence of cheaper
unskilled Chinese labour enabled more gold crushing stamps to be dropped.
More gold crushing stamps dropped enabled more skilled whites to be
employed, however, but when it comes to prejudice, facts jump out of the
window. There was political agitation, horrendous - and false - stories of
Chinese banditry, warnings of Yellow Peril and a miner's strike in 1907.
When the dust settled, the Government decided on the compulsory
repatriation of these Chinese workers and by March 1910 the experiment
had ended and the last of the 100 000 Chinese had been returned to China.
My father, however, was never prepared to allow local prejudices to
affect the way he treated fellow human beings and he treated all his
customers in the same polite and quiet manner, mindful of respecting his
neighbours and preserving their dignity.
So it was that when a Chinese customer returned a half-eaten tin of
sardines, saying that they were “bad”, my father exchanged that tin without
question. Elated at being treated with a respect so rare in that district, the
customer left but did not forget the incident.
Some months later my father went to the compound oblivious of the
fact that a full-scale riot was taking place. Too late to turn around he was
swept up in his rather capitalistic-looking suit and bowler hat (which was the
fashion at that time) and was held aloft, an object of ridicule.
After a while, he heard murmuring below with the words “sorry,
sorry, don’t be frightened”. Running alongside him was that same customer
who had returned the tin of sardines. Suddenly, at an opportune place, the
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In the beginning
Chinese man seized my father and hurled him over the compound wall to
safety and freedom. Both men had carried out the commandment of
respecting one’s fellow man as one’s self.
I would guess that this incident took place during the 1907 riot - after
1910 there would no longer have been Chinese mineworkers. "Remember
the sardines” has become a by-word in the Goldberg Clan and the staff used
to caution each other to treat people with respect and dignity. This
philosophy has, I believe, also influenced the way that I have tried to treat
my customers.
In 1915 he married Rebecca (Becky) Preiss in Johannesburg. Both
their fathers had arrived in South Africa in 1896. Motte Preiss was a much-
married man. Because her father had had three wives, Becky had a large
family of siblings and half siblings. She had a twin brother, Ben who had four
children - Thelma, Kenny and Sydney, all of whom live in Israel to this day -
and Henry, who became a Supreme Court judge in Pretoria. We are blessed
to have them. Henry used to remark that he was known in chambers, not as
Judge Preiss, but as "Benny Goldberg's cousin" with the addition - "Can you
get us some of those special wines?" (During the 1970s these wines were in
short supply during a red wine shortage and not readily accessible.)
My father was a devoted husband and father who by his example
ingrained many philosophies in us. Of prime importance to him was honesty
and trust. He firmly believed in equality and having a positive attitude. All
this was second nature to him. Like his father, he too was charitable and
when he died in 1941, at the early age of 62, from a fish bone that caused
the infection, we summed him up by inscribing on his tombstone:
Sam and Becky had 5 children - Max Henry who became a doctor and
married Joan Hoffman on 10 June 1945 in Muizenberg, Cape Town; myself -
Benjamin Zelig - who married Sylvia Sacher on 15 March 1953 in the Great
Synagogue, Johannesburg; Hannah, known as Cissie who married Solly
9
The Memoirs of Benny Goldberg
10
In the beginning
11
The Memoirs of Benny Goldberg
12
In the beginning
Young Jews from Doornfontein and other Reef suburbs and towns
would go round and try to break up their meetings and there were often
serious clashes with violence and arrests. One cell regularly held their group
meetings opposite the Ophirton Hotel. But no matter what terrible things
they said about getting rid of the repugnant Jews, they used to add that
those comments did NOT apply to Sam Goldberg and his family at the
Ophirton hotel because this was their local drinking spot.
School was not a happy place for me. Having completed primary
school, I went on to Forest High School where I was not what one may have
called a “model student”. I was indeed a persecuted, unhappy scholar. Even
when I copied my brother Max’s essays, for which he had been awarded
70%, I only managed to obtain a miserable 40%, despite having included
the teacher’s corrections to his work. I thought this most unfair.
A further blow to my education came at exam time when I could no
longer rely on Max and had to write my own Afrikaans essay. There was no
way I could manage that. I was terrified at the thought of the exam and
successfully played sick. My reprieve was short-lived! When I returned to
13
The Memoirs of Benny Goldberg
14
Chapter 3
Messenger and bottle washer
My optimism was deserved, because I landed the job at the Zionist
Record. My duties included taking editorial copy from the editor to the
printer and then to go back there to collect same to return to the editor, Mr
David Dainow. He outlasted me. I was the office boy for approximately a
year; he was their editor for over twenty years. My responsibilities included
general office work and everything else a messenger could be given to do.
My salary was £5 a month.
I felt wealthy and confident and I gained experience which was to
stand me in good stead later on. Dainow was to publish Our Shadchan, a
humorous satire on the tribulations of a marriage broker. That sort of
problem was the last thing on my mind.
My father was a customer of a wholesale liquor merchant, J D Bosman
and Co. He approached the owner, Mr Ben Judaiken, who gave me a job as
the general office boy. On my first day I was sent to be trained by the store
manager, Mr Bob Storbeck, who took me to the back of the store where
there were concrete tubs filled with cold water, used for bottle washing. How
well I remember scrubbing those bottles with a hand brush. This certainly
was no youngster’s dream of glamour but for me, it was my introduction to
the liquor industry.
I did not know it then, but dealing with liquor had long been a typical
occupation for nice Jewish boys. In Eastern Europe the Jews had
traditionally been tavern keepers, innkeepers and hoteliers. When the
Russian government decided to take over the liquor trade monopoly in
1896, hundreds of thousands of Jews were forced out of work. This was not
done to save the Christian peasants from the immorality of the Jewish
drinking places and the clutches of the greedy Jewish innkeeper, as the
antisemitic propaganda would have had it, but to provide the government
with an additional source of income. As for the propaganda, surprise,
surprise, the government found that the poor peasants drank as heavily
under the new Jew-free government monopoly as they had done before.
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The Memoirs of Benny Goldberg
16
Messenger and bottle washer
One never knows how or whether one will benefit from experience. In
my case it was only in later years that the value of what I learnt during these
years became evident.
My life was not all work. One of my favourite recreations was ballroom
dancing and I bought my first set of white tie and tails when I was 17. In
1938, aged 19, I won a cup for the Novice A Tango at the South African
Ballroom Championships. I was so thrilled. My partner was Eadie Freinkel
and to this day I still treasure the trophy, which, I might add, was not very
big at all.
As a result of the impression made on
me by my first memorable holiday in
Muizenberg, as soon as I was able to save
enough money I went to Muizenberg. This
time I was a gay, young bachelor with some
friends - although "gay" meant something
quite different then.
I became friendly with a fellow from
Cape Town named Archie Brauer. He must
have been well over six-foot two-inches and
with little me five-foot four-inches next to
him, we were quite a sight! Sylvia and I
remained friendly with the Brauers ever after.
Olga, his wife, said they were delighted when
Sylvia came onto the scene. So was I! Archie Bachelor Boy in 7th heaven on
Muizenberg beach
passed away some years ago, but our
friendship with Olga has continued despite
their emigration to Canada where they followed their two daughters who left
many years ago. She has spent many happy years reaping great pleasure
from her family.
Olga has a unique sense of humour. When she got an e-mail telling
her that I was writing this book, she called and reminded me of this incident.
In 1941 she and Archie had gone to West Reef Mine in Orkney where
Archie was to manage a hotel that was opening and Olga was to work as a
bookkeeper in a country store. The hotel belonged to the Oppenheimers,
the wealthiest family in South Africa at the time, and Phillip Suzman. When
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The Memoirs of Benny Goldberg
the hotel opened, the Suzman and Berman sons-in-law decided to throw a
party for 500 guests. After a discussion with Sir Ernest Oppenheimer, the
decision was made that as they had just employed Archie and Olga they
would not need the services of a caterer.
As a newly-wed, Olga knew nothing about catering, and certainly not
about catering for five hundred people. She cried the whole week. In
desperation they decided to come and see me and drove all the way to
Johannesburg. Olga recalled that we welcomed them warmly and I said, “No
problem, come with me". I took them to a very posh hotel in the centre of
Johannesburg named Lutchies Langham.
I pulled them into an alleyway at the back of the hotel and told them
to wait there to meet the chef. Eventually the chef came out to have a
cigarette and I spoke to him about their terrible predicament and he agreed,
for a sum of money, to go to Orkney on his weekend off and he gave Olga the
list of food that he would need to cater for 500 people.
“We were living in a boarding house in Klerksdorp with a Mrs Cohen",
said Olga. "We had told her that the chef would be arriving on Friday
morning. Naturally, we were shaking in our boots, hoping he would arrive -
the alternative was horrifying! Early Friday morning, Mrs Cohen knocked on
our door and said there had been big trouble at midnight. A black man had
come knocking on the door. She was nervous and had told him to “Voetsak!
Go away!” He replied, “Okay. Tell the Brauers that I did try and that I came.”
As soon as Mrs Cohen heard this, she realised that he must be the man for
whom the Brauers were waiting. This tiny woman then opened the door,
grabbed the heavily inebriated man, pushed him into one of the rooms, and
locked the door. Fortunately, by the next morning he had sobered up and on
the Saturday night there was this FANTASTIC party, hosted by Sir Ernest
Oppenheimer. I do not know what we would have done without Benny’s
help.”
Oppenheimer came personally to compliment Archie and Olga for this
outstanding function and said that they could contact him at any stage.
Quite a lot of the cutlery went missing. Many of the guests had not seen such
fine cutlery before and must have taken them home as "souvenirs" of a
wonderful party. Most probably these have by now become family heirlooms
in some miner’s family.
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Messenger and bottle washer
19
The Memoirs of Benny Goldberg
out of the window. It was no wonder that we had spent such a freezing night.
To our horror, we discovered that the window had no glass window pane!
Mike Abel and I shared common interests, one of which was acting
and we decided to turn up for auditions for roles in a play called Golden Boy
by Clifford Odets that had opened in New York in 1937 and was filmed two
years later. The play was about Joe Bonaparte, a young man torn between
playing classical violin and becoming a boxer.
Mike and I were both successful in obtaining parts. The producer,
Henry Gilbert, felt there were too many Jewish surnames in the cast and
gave me the stage name of “Benny Boston”. Golden Boy starred British
professional lightweight boxing champion Eric Boon and the young English
actress Gay Gibson, And, of course, Mike Abel and Benny Boston.
As Benny Boston, I was the
shining star as a punch-drunk boxer
albeit for a single theatre season
with a salary of £5 a week. I must
confess that our run was nowhere
near New York’s 250 performances,
and it was cut short because the
powers-that-be decided that the
Standard Theatre in Joubert Street,
Entire cast of Golden Boy. Benny Boston 2nd
from left
a lovely old building built in 1891,
was to be demolished. Golden Boy
was the last play to be staged there and our performance on the last
Saturday in September, 1947 was to be the last play there.
When the play closed, the lovely Gay Gibson took the Durban Castle
home to England. She was pushed through the porthole of the ship by a
handsome steward who was later convicted of the murder. It was said that
her disappearance and the subsequent trial reached a wider audience
through the press than any play at the Standard Theatre had ever done.
The Standard Theatre might have been, as its critics claimed, a rat-
infested fire hazard, but it was a characterful building and I was sorry to see
it go. Even a banner-carrying protest march through the centre of
Johannesburg did not help to save it and it lay derelict for years before the
demolishers moved in. Where it stood the Oppenheimer Park now
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Messenger and bottle washer
flourishes. The writer Herman Charles Bosman complained that, " They will
pull down the Standard Theatre like they have pulled down all the old
buildings, theatres, gin-palaces, dosshouses, temples, shops, arcades,
cafes and joints that were intimately associated with the mining-camp days
of Johannesburg."
The theatre experience was good fun and the memory of this episode
in my life will remain with me forever. As much as Benny Boston helped mark
history by acting in the last play to be staged in the beautiful old theatre, so
too as Benny Goldberg. I later helped mark history by shaping and
flavouring the character of this burgeoning city which had little respect for
its historic buildings, but much respect for gin-palaces and liquor stores.
When my father decided to sell the Ophirton Hotel so that he could
build the Bertrams Hotel, I decided to leave the family nest, which at that
stage was in Young Avenue, Upper Houghton.I moved into the hotel so that I
could keep a good eye on how the Bertrams Hotel was being run. One of the
people staying at the hotel was Natie Slavin. He would lay out a large piece
of leather on the hotel room floor and would cut out a pattern. He was trying
to make handbags. In later years, there was a large factory, called, I think,
Slavin Handbags.
I learned a great deal there from working closely with my father.
Sadly he passed away suddenly after swallowing a fish bone. What a pity
that penicillin had not yet been discovered and nothing could be done for
him!
Without my father, it was necessary for someone from the family to
continue running the hotel. Max was a medical student at the University of
Cape Town and could not interrupt his studies to go into the hotel so I had to
do it on my own with part-time help from Hilly, who was studying
architecture.
Max did well and after qualifying as a doctor he went on to specialise
in lungs, with a particular interest in TB and Miner’s phthysis and became TB
Officer to the Johannesburg City Health Department. He was highly
respected in his profession and loved by patients and colleagues alike. Even
though he had most attractive offers to go into private practice, he was
totally dedicated to his work at the hospital and not attracted by the
financial gains.
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The Memoirs of Benny Goldberg
Hilly was a very capable young man, who could use his hands well.
While he was working at the hotel, he met Alan Bernstein, who was working
for an optical company and was invited to fill a position there. After a short
while a vacancy fell open at Raphael and Company, which Hilly filled with
competence but he felt it necessary to inform his boss, Mr Raphael, that he
actually had no qualifications and wanted to go to night school for tuition,
whilst working during the day. Hilly excelled in his work and his studies and
subsequently qualified well and acquired shares in the business. Shortly
after Hilly qualified Mr Raphael decided to emigrate to Israel and Hilly
purchased the balance of shares, borrowing the money to do so from our
mother, who bonded the house to help him. Naturally he paid back the loan.
As Hilly required money, I thought it would be a good idea to send him
to our bank manager, Mr. Walters. When Hilly was young he stammered
quite badly when he was nervous. Of course I forgot that Mr. Walters also
stammered! When they met Mr. Walters became furious when Hilly
stammered. He thought this young Goldberg fellow was mimicking him and
threw him out of his office. Mr Walters phoned me to complain and say how
hurt he was! It took me some time to convince him that Hilly was not poking
fun at him but that he himself had a stammer. Hence, no money from that
source was forthcoming.
Even though Hilly has been retired for very many years, he keeps
himself extremely active with the gift that he has of making professional
wooden furniture, completely on his own. It is a fantastic hobby! He also has
taken an active part in Lions International for very many years and no job is
too menial for Hilly to do for charity.
My work and life at the hotel went on for many years. I ran the hotel
looking after the kitchen, dining room, bedrooms and, of course, the main
business which was the bar area, which only closed at 11pm. I was very
much a young man-about-town who loved dancing and fortunately always
had a good selection of pretty girls to date. When the hotel’s bar was closed
and I could go off duty, I would frequent night-clubs. Some of my favourite
haunts were Red Webber’s nightclub called The Savoy, Henry Rose’s
Diamond Horseshoe and Ciro’s.
New Berkley Hotel corner Bree and Von Brandis street right near the
main Johannesburg post office was a hotel my father actually built with two
22
Messenger and bottle washer
partners, Oscar Freeman and Morry Holtz. This hotel was leased out and the
rental income enabled them to repay the bond. When all three partners had
passed away, this partnership for the one small building consisted of 15
heirs and it was mutually agreed that the best thing to do would be to sell
this hotel and each heir benefited from 1/15th of the proceeds of the sale.
When the family decided to lease out the Bertrams Hotel, I looked
around for something else to do and decided to go into business with my
good friend Mike Abel, who had experience in the stationery and paper
business. We opened a shop in Marshall Street, Johannesburg, that we
called Bond Paper Company. We worked hard, had fun and did well there.
When I decided to go into the liquor industry I sold my share to Mike.
In 1952 I acquired a bottle store licence, and moved into premises in Louis
Botha Avenue, Highlands North, near to the popular roadhouse called The
Doll’s House.
The staff of my bottle store consisted of my sister Bunty, two
deliverymen on bicycles with baskets in the front to hold the liquor and a
male assistant. With a Standard Six education, my knowledge of
accountancy was poor so my accountant Wally Einstein, came in every
evening on his way home to check up and assist me.
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The Memoirs of Benny Goldberg
24
Chapter 4
Enter Sylvia
25
The Memoirs of Benny Goldberg
Fay and she immediately told Sylvia that she had known me from school
days as she lived in the same vicinity.
Sylvia’s mother, Bertha
Rosenberg, was born in 1909 in a
small town in Latvia named Shubitz,
one of five children, a son and four
daughters. Bertha’s eldest sister,
Annie, had gone to South Africa
many years earlier and was
fortunate to have married Jusman
26
Enter Sylvia
27
The Memoirs of Benny Goldberg
Sylvia also bought her own clothes and did the family shopping.
She started at Parktown Girl’s High School in 1945, cycling to school
each day and she got to know Tyrone Avenue and the Zoo Lake area very
well. She was good at mathematics and knowing that her forte was figures,
she decided on matriculating to do a six-month full time course to train to
become a comptometer operator. The
comptometer, which was in a portable case,
was the start of calculators and eventually
computers. In those days the machine was a
constant wonder to all and sundry and those
who saw Sylvia at work would watch her
operate it.
Sylvia was most fortunate on completing
her course to obtain a job at Mosenthal’s, a
large wholesaler in an imposing six-story
Sylvia with her sister, Hazel and building in Market Street. There were various
brother, Morry at her 60th
departments on each floor and her first job, as
comptometer operator, was to check every
invoice written, together with the extensions and calculations. As she
finished working in each
department, she would return the
invoices to them and then move
onto the next department. Through
this, she made friends with people
in all the departments in that large
organisation.
One of her new friends was
the switchboard operator and when
Sylvia’s 60th birthday, with her family. From left,
Dudley, Hazel, Morry, Sylvia, Rhoda and Benny Sylvia’s work was finished by late
afternoon, she used to go and
watch her manipulating the plugs on the telephone switchboard. When her
friend went on leave, she recommended that Sylvia would be capable
enough to control the switchboard and this 17-year-old found herself
operating that busy switchboard with its ten incoming lines, its twenty
extensions and the many directors who all demanded immediate attention.
28
Enter Sylvia
Fortunately, after a few weeks her friend returned and Sylvia could return to
her usual duties.
Going home by bus one day, one of her travelling companions told her
that the accountancy firm where he worked needed a comptometer
operator as their present one was leaving to marry a Cape Town man, and he
asked her whether she would be interested. An appointment was made for
an interview, the interview was successful and she was offered even more
money than the “high salary” (compared to others) of £17.10 as she was at
that stage only earning £12.10.
Sylvia immediately gave notice at Mosenthal’s. To her shock she was
called into a director’s office and Dennis Mosenthal offered her the unheard-
of increase of £5 per month but she recognised that more opportunities
existed for her at the new firm and she had made up her mind to seek
greener pastures.
From the moment she joined the wonderful firm of Windram,
Wainstein & Freedman, she was made to feel very comfortable and part of
the “family”. Apart from the general staff, there were quite a few articled
clerks, and one of her main duties was accompanying the audit clerk to the
various clients with her Comptometer
machine, where she checked various
calculations and stock sheets and assisted the
clerk with the audit.
To the eighteen-year old Sylvia, this was
a very happy time in her life. She was fancy-
free, and the friendships she made with the
various clients made her work environment
very pleasant. She dated the accountant at one
particular client on a few occasions and when
she decided that he was not for her, she was
summonsed into her audit practice and
reprimanded for being silly to miss such a
wonderful opportunity.
Benny as a bachelor on
While doing stock sheets at another Muizenberg. This is the first
photograph that Benny gave to
client, Vega Fashions, she was called into the
Sylvia in 1952, featuring a very
office of the director, Mr Monty Lazarus, who affectionate message at the back.
29
The Memoirs of Benny Goldberg
told her he wanted her to meet a friend of his. Sylvia thanked him but said
she was not interested. She already had a boyfriend, a medical student,
and, as it was October, he was studying very hard for his end-of-year exams.
Mr Lazarus informed her that, as his company was being billed for her
services, he was insisting that she meet his friend during company time.
Sylvia capitulated, saying that it would be okay with her if it was during the
day. Mr Lazarus arranged for his friend to take her to lunch. He would fetch
her the following day from the Vega Fashions’ office.
I was that friend. And the rest is history. It took exactly ten whole
days and quite a few evenings to get an engagement ring onto Sylvia’s
finger. I then realised that I had better take her home to meet my family. My
mother was delighted as were the rest of the family but Max warned Sylvia
how difficult I could be and suggested that she give the relationship serious
thought. How wrong he was. We have already celebrated our 54th wedding
anniversary!!!!!
Our engagement period seemed rushed at the time but we wanted to
share the excitement of the auspicious occasion together with Sylvia’s
parents, who were about to celebrate their 21st wedding anniversary on
November 1, 1952.
While we were engaged we saw a house in Stirling Street, Waverley
and walked around the grounds at night using a box of matches to light our
way. Sylvia and I thought it was great and we
could not believe that it had a large round
swimming pool in the garden. That was before
swimming pools had become a popular annexe
to many people's home. I should perhaps
mention that Sylvia, aged 19, was definitely
not an expert on real estate and as for me,
aged 32, apart from a short stay in Young
Avenue, Houghton, with my family, I had never
lived in a house.
Thanks to my friends who had an estate
agency who helped me, we purchased the
Benny and Sylvia on their house, in which we were to spend 35 wonderful
wedding day, 15 March 1953 years.
30
Enter Sylvia
* * * * * * * * * * * * * *
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The Memoirs of Benny Goldberg
After the honeymoon it was back to the business. Some time later
that year, better and slightly bigger premises became available further
down Louis Botha Avenue. It was at a busy intersection and bus terminus
opposite Balfour Park Club, on the corner of Louis Botha Avenue and Athol
Street, Highlands North, and nine blocks away from the first shop and I
managed to get permission to move the bottle store. Being a busy corner,
business improved. Here we stayed till 1958.
We had to employ extra staff and we progressed from bicycles to
three-wheeler Vespa scooters for deliveries.
Sylvia was a brand new housewife and not having much to do at
home, she used to walk to the shop to say hello and chat to my sister Bunty.
Sylvia had an inquisitive mind, she was good at figures and started to ask
questions and look into the work that was being done there.
Our first son, Stanley, was born on 22nd December 1953. I was 33 and
I was over the moon with excitement. That day was just two days before
Christmas Eve and, for a bottle store owner, Christmas time is the busiest
time of the year and Christmas Eve is the busiest day of the year. That
Christmas Eve, while we were waiting for all the delivery vehicles to return
from their rounds, the staff and I had a few drinks to celebrate the
excitement of my son’s arrival.
As it happened this was also the busiest working day that I had ever
had and as I did not have sufficient insurance cover for the day’s cash
takings, which totalled a whopping £2 000, I wrapped the money in
newspaper and I put the parcel into the wastepaper basket. I crumpled
extra papers on top of that and left the store at 11.30pm feeling elated from
the last few days' events.
At 8.30am on Christmas morning I received a phone call from
Detective Watson requesting me to go to the bottle store right away. I put
the phone down saying that I was not in the mood for jokes. Two seconds
later the phone rang again and this time the detective was adamant,
commanding me to get to the bottle store as soon as possible. I realised that
something must have been wrong and rushed over to find the bottle store’s
side door in Athol Street open. Inside the store were Detective Watson and
two other police officers.
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Enter Sylvia
33
The Memoirs of Benny Goldberg
statutory requirement, we still found that a lot of our customers did not like
shopping in the supermarket even though they were welcome, but
preferred the conventional store counter system.
The store had dark green
painted windows and, in addition to
the signs "Europeans" and "Non-
Europeans", it bore over the door a
sign stating "No persons under 18
allowed". So, for young Sylvia the
first time she had ever entered a
liquor store was when she married
me although she did remember as a
Benny on Durban beach with his two baby sons
having fun in the sun child visiting her grandparents in
Booysens and having to walk past a
"bottle store”.
With the arrival of Stanley, Sylvia was now a house-bound housewife
and quite bored. She got into the habit of taking Stanley for a walk in the
pram to the bottle store in Highlands North and stopping in to talk to Bunty.
Stanley enjoyed the walk. Sylvia enjoyed her visits to the store. The shop in
Louis Botha Avenue was very tiny, and when she saw that help was needed,
she would step in and lend a hand with all the tasks that go with a normal
small retail business. Without realising it she automatically started to learn
something about liquor retailing and some of the products.
My sister Bunty was a great help in the shop. Unfortunately she has a
similar nature and temper to me. We both have a short fuse and to this day
she is called "Benny in a skirt". One
day she had an argument with the
manager and walked out in a rage.
My good angel Sylvia stepped into
the store the very next day. That
was a beginning of a partnership
that has lasted to this very day.
When Stanley was about 18 months
Stanley gives Martha Thale a hug of appreciation old and could be left for longer
for all her assistance over 35 years to the
periods, she started helping out in
Goldberg clan
34
Enter Sylvia
35
The Memoirs of Benny Goldberg
36
Enter Sylvia
responsibilities as well as assisting our staff wherever she could and giving
the best service possible to our growing number of customers. With clever
time management, she coped with her domestic duties such as ferrying the
two boys to and from school as well as seeing to the smooth running of our
home.
I always had a burning ambition to get back to Louis Botha Avenue
and as we were now the holders of a Peri-Urban licence, the only part of
Louis Botha Avenue that would fall under this category was a property on
13th Road, Kew that had parking facilities, so I purchased this site. I applied
for a transfer from Johannesburg Road, Lyndhurst to 13th Road, Kew but the
Liquor Licensing Board refused the application. I walked from house to
house in Kew and Bramley to state my case and to discuss the matter with
those residents. It was quite fortuitous that I knocked on the door of a
retired gentleman who gave me a sympathetic ear and told me that he had
had an earlier visit from the owner of the opposition bottle store in the area
who had frightened him and other residents into believing that if our licence
was granted, chaos would reign in the surrounding residential area.
When I explained that we were running a family and company liquor
store, the gentleman was prepared to give me an affidavit stating what had
occurred during the visit of the opposition store. I took this affidavit to my
attorney, who then presented it to the opposition’s attorney and on the
second application for a transfer of the licence there were no objections and
finally the Goldbergs were back in Louis Botha Avenue.
Our new premises were in a converted garage/workshop, which was
long and narrow. This space allowed me to put up a counter measuring 60
feet in length, which happened to be the longest such counter in any liquor
store. This move proved once again to be successful with all our loyal
customers and devoted staff, who moved with us. Another popular move
was that we were now purchasing unusual spirits, wines, liqueurs and beers
imported for our cosmopolitan clientele.
37
The Memoirs of Benny Goldberg
38
Chapter 5
Benny's innovations
39
The Memoirs of Benny Goldberg
We tried to think of any ideas that would save the customers more
money and I came up with a Case Lot price, which was even cheaper than
the single unit cash and carry price. This included all case lots. Some of the
most popular areas were case lots of Whisky & Wines.
Some of these new ideas included a reduced price “mixed dozen”
including beer. We even went one step further and purchased a colindictor,
which was invented by Colin Dickman (whose sister Peggy was at Parktown
Girls’ High School with Sylvia). This was, as far as we know, the first
telephone answering machine. My idea was that when a husband and wife
were together quietly at home, they could at their leisure, work out their
needs and phone the order through.
The colindictor was our first telephone answering machine and it was
the start of our after hours service to customers. The first duty we had after
opening the store each morning was to listen to the messages, a duty
performed for many years by our dear, loyal Lily Oshry. This service was a
boon to very many of our customers. They loved the novelty of talking to a
machine. So different from today’s world in which one is genuinely surprised
when a human voice is on the other end of the telephone, and NOT a pre-
recorded computerised instruction telling you what buttons to press.
I did not buy every new invention. Once a telephone sales lady arrived
and tried to sell me the latest invention – a push button telephone. This was
many years before such devices were offered by the national telephone
monopoly, and in fairness, they were of limited use since the phone service
at that time could not support tone dialling. Still, it was considered the latest
in executive toys and she obviously thought I would be a logical candidate
for such a sale.
I bluntly told her she was wasting her time.
“I’ve got perfectly good hands, and they can dial perfectly well
without your new-fangled phone,”
The party service, which today is taken for granted, was initiated by
me over thirty years ago. The service included the loan of glasses, bar
counters, ice buckets, water jugs, tot measures, etc and was completely
free of charge, the only additional costs that the customers could incur was
for broken glasses or missing items. Apart from all the above accessories
needed for a party, one required an “expert” to help ascertain the quantities
40
Benny’s innovations
and variety required for each individual function. Sylvia and I spent many
hours working on this and eventually came up with a printed party list where
everything, including cold drinks, beers and accessories were listed. This
made it easy for taking orders as all that had to be done was to fill in the
brand name and quantity. In this way nothing could be omitted or forgotten.
Space was also left for adding anything special that the customer wanted.
Mrs Isabel Croukamp became a specialist in party orders.
Orders were supplied on a sale or return basis so that the host was
always assured that he would never run dry. The day after the party our
delivery vans would collect full returns, empties, glasses, etc. The account
was then credited with the returns so that when the customer came in the
following day to settle, the account was ready waiting for him. Sylvia took a
very active part in the orders and worked with a team of order clerks, who
also invoiced telephone orders, whether it was to be collected or delivered.
All the while Sylvia kept a hawk’s eye over the operation and the staff were
always aware of the fact that she was available to guide and assist them
whether it was with accounting, computer, cashing up or an order query.
Furthermore, at month end, no company or private accounts were posted
until Sylvia had scrutinised each one. In all the years that she was involved
in our business, Sylvia made sure that, come month end, she would be
available to do so, and no travel arrangements were made without bearing
this in mind.
The party service developed into an association between the
customer and ourselves, so much so that we found ourselves doing a bris or
christening, a birthday, anniversary, barmitzvah, batmitzvah, confirmation,
sixteenth birthday, twenty-first birthday, engagement and wedding all for
the same family. We even did divorce celebrations and second weddings and
wakes. Needless to say over all these years the customer, who by now was a
friend, would never dream of going elsewhere and always bragged to their
friends about their close relationship with us, proudly introducing their
friends to our business. Apart from these social functions, we catered for
large corporate affairs as well as many Johannesburg mayoral functions.
And so the wheel rolled on.
All this reminds me of the ice bucket that I had invented.
For nights on end, I schemed and dreamed about the perfect
41
The Memoirs of Benny Goldberg
container to keep ice in its cubed form from melting. I used to take a
notebook and pen to bed and make notes of various things during the night
so as not to forget anything, and after much experimentation, I struck on
the idea of using a polystyrene inner as an insulation in a plastic bucket that
Renou were already manufacturing as a paint bucket. I then requested
Renou Plastics to come to my office to discuss the manufacture of ice
buckets with the polystyrene inners, which were perfected to my
specifications. What a pity I did not have this idea patented immediately.
These ice buckets, which I started forty years ago are still in use today
and are now taken for granted. They are an absolute necessity at any
function. My family and I are the only ones who remember the experimental
stages to perfect this ice bucket. These ice buckets, filled with cubed ice
from the ice-making machines, were also part of the party service and only
after many years did I eventually start charging for the ice. The first charge
was 50 cents per bucket.
As many functions were held on weekends, and the store closed on
Saturday at 1 p.m., ensuring that the ice was fresh could be a problem. I
once again came up with a plan. This time it was to erect a large room on top
of our double garage at home, fitted with ice-making machines and freezer
boxes.
Our dear man, Maxson, was now put in charge of the ice collection
from our home in Stirling Street, Waverley.
How this worked was that when the party order
was completed, the customer was offered fresh
ice as an extra service. If he wanted fresh ice
he had to collect it from Maxson at our home.
Invoices used to be made out to keep a check
on the actual containers to be returned and
also to allow Maxson to make sure he had
sufficient ice in the machines or freezers for the
orders each weekend. To make sure that we
were not disturbed continually from 7am on
Sunday mornings, another bell was installed
Makson and Martha with Frikkie in just before the front door with a sign stating
the garden at Golden Acres in
Waverley, Johannesburg
“PLEASE RING BELL FOR ICE”.
42
Benny’s innovations
Our friends and family who were visiting found this amusing, but it did
help us get an extra hour or two of well-deserved rest on the one day of the
week when the store was closed. Naturally, not all customers conformed
and very often we found ourselves in the driveway with Maxson and the
customers assuring them that the quantity ordered would definitely suffice
their party needs.
Hampers were something
that I started in the early 1960’s. Of
course, at that stage, gift packs
were completely unknown. Neither
Sylvia nor I will ever forget my first
attempt. I purchased small,
cardboard “suitcases” like those
used by 6 and 7 year-olds at the
start of their school career – and
managed to find decanters,
definitely not crystal, three of which
would fit snugly when packed into
this small case. The next step was
that, after hours, Sylvia and I would
line up these empty decanters on
the office desk and would fill them
from full bottles of liquor using a
funnel. My plan was to have a
decanter of whisky, of brandy and of
The best part of bowls for Benny was looking so
gin in each suitcase. This took us smart in white. The Bowling Club across the road
from the Waverley home only saw him for a short
many hours to prepare. When it while. After being a golfer, this did not really
appeal
came to filling the decanters with
gin, Sylvia, who never imbibed any
spirits, drinking only wines and the occasional liqueur, started giggling in
quite a drunken manner and I realised that the fumes from the gin had
slightly intoxicated her. I think we made about four dozen of these special
gift packs.
This was the first original liquor gift pack we created and it was most
successful. Thinking caps went on for the following end-of-year Christmas
43
The Memoirs of Benny Goldberg
hamper. This time it consisted of liquor with glasses, but our private
decanting days were over. As the years progressed, we came out with
different ideas every year and eventually started putting bar accessories
and water jugs combined with various liqueurs, cognacs, etc.
In the early 70’s, one of our delightful customers who happened to be
a good friend as well, requested extra special hampers for him to give as
end-of-year gifts. Sylvia really went to town, literally, on a shopping spree
and bought additional items that would appeal as well to the lady of the
household. The first year it was tea sets and the customer came to inspect
the presentation of these gift packs to make sure that they were of a high
standard. These hampers did not come cheap, but he was delighted with
what he saw and handed Sylvia a list of names and addresses where these
hampers were to be delivered, as well as the personal messages that he
wanted attached to each parcel. These hampers were very well received due
to their originality and selection and the recipients expressed their absolute
delight to our friend.
The following year, having full confidence now in what we were doing,
he just handed Sylvia the list of addresses and cards and said, “You choose
what you think is suitable and just give me a price per gift hamper”.
For many years this worked extremely well and Sylvia was
responsible for having removed the burden from our friend as to what gift to
select every year. One year, the hamper consisted of a Salton Hot Tray with
assorted liqueurs, cognacs, 12 year old whiskies, as well as chocolates.
After we had been providing this service for a few years, the
recipients began to look forward to them, knowing that we were carefully
selecting each item in the hamper. One year, we received a phone call from
one of the “regular recipients” on our friend’s list, saying that they had not
yet received their hamper and were wondering what had happened. Sylvia,
realising that our friend must have omitted them from the list by mistake,
told the recipient that she would need to check the invoices to see what had
happened. She then hastily called our friend and he confirmed that he had,
by mistake, completely forgotten to add them to the list. Sylvia then called
the recipient and took the “blame” for the error, saying that it was a mistake
on our side, and asking them to please keep this error a secret. This action
ensured that our friend and his gift recipients remained on good terms and
44
Benny’s innovations
ensured that our friend valued the gift hamper service that we provided to
him even more.
Quite a lot of medical firms, like radiologists and anaesthetists, liked
to show their appreciation at the year-end to the receptionists at each
doctor’s rooms. The usual gift was one bottle of champagne. What a bother
this was. This entailed an invoice for each recipient, a gift-wrapped
champagne, and in addition, we were still expected to write a festive
message. The surgeons also used to send numerous bottles of champagne
to theatre staff at the hospitals they worked in, to complement their end of
the year parties. As a result at Christmas time the Benny Goldberg vans
were often seen as frequently outside clinics and hospitals, as ambulances,
delivering to theatre staff as well as individual doctors rooms.
I was attending to a female customer one busy day when the public
address announced "Mr. Goldberg. Please take a call". I excused myself and
returned as soon as possible, but she was so apologetic,
"I am so sorry to have bothered you, Mr. Goldberg."
I tried to reassure her. “No, no, it has been a pleasure. That is what I
am here for.”
I could not get the episode out of my mind and the next day, I called
in a T-shirt manufacturer. He designed a T-shirt with the Benny Goldberg
logo on the front pocket and on the back of the shirts, in bold writing, there
was the statement "I WORK HERE". Not only did this give the staff a
uniform, but it quickly identified them for our customers.
Michael Fridjhon thought my style was quiet and unflamboyant.
Benny “would often sidle up to customers – especially if he was on his way
into the store or en route home – and in a conversational kind of way ask if
he could be of assistance. People would look at him and not really know who
he was, or why he was offering to help. Small of stature and quietly spoken –
unless he was in the midst of one of his world class temper fits – he never
seemed like the retailing legend he had become. Sometimes people would
accept his offer of assistance without quite working out that they had been
served by ‘the boss.’ Only afterwards they would ask – and then express
astonishment that he had been so helpful, and so self-effacing.”
45
The Memoirs of Benny Goldberg
I do not think they were crazy. Even Mark recognised that our
customers were often delighted to know they were being attended to by
one of the Goldberg Clan, namely Mark, Stanley, Benny or Sylvia, and would
often refer their friends to come and see us, having confidence in our advice
and knowledge on many products.
46
Chapter 6
The next generation
When Mark was three and a half, and Stanley eight, they both
attended school at King David Linksfield, Mark at nursery school and Stanley
as a seasoned primary school pupil. Stanley
had developed a great love for gymnastics
when in Grade One. Having an older brother
was an advantage in many ways, and with
Stanley’s interest in gymnastics, it was not
surprising that Mark started gym at a very
young age.
We were very involved with their school,
the Linksfield King David Primary School, and
went onto a committee to assist the school to
raise funds to build a gymnasium. We
developed close relationships with the beloved
headmaster, the late Dr Jock Beron, the late
Fun and games at Stanley’s
Jannie Jansen and our very dear friend, Solly nursery school at a “mock
wedding”, where our Benjamin
Berlowitz, who was chairman of the fundraising was dressed in a tutu as a flower
team. We held various functions and sporting girl and naturally stole the show,
bringing the house down with
events to help us raise the funds and were laughter
47
The Memoirs of Benny Goldberg
planned their programme for the day and worked out how Sylvia could
assist with the extra mural activities. Sylvia also helped the boys with their
homework during the afternoons.
She was unable to help them with their Hebrew homework, as she had
never learned it in her youth. She decided to go for an hour a week to a
Hebrew class with a wonderful lady. Sylvia never managed to do any extra
studying but within a year the penny had dropped and she slowly started to
understand the language. Not only was she now able to assist the boys with
their Hebrew homework, but was also thrilled that she was able to follow a
little of the synagogue service which was in Hebrew.
“I think of my teacher every Sabbath and realise how she made such a
difference in my life”, recalled Sylvia. “My biggest compliment was when
anyone in shul asked me what page we were on, and I was able to answer.
WOW!
“Right through the boys schooling I was always available for them
and found the time that many non-working mothers could not find and lifted
these other children to extra mural events. Our quality time with the boys
was Saturday from 2pm and the whole of Sunday. We all enjoyed watching
16mm films and often on a Saturday night the boys would invite some of
their friends, and we would invite some of our own family and friends. These
were simple but fun evenings of togetherness. With a large swimming pool,
Sundays were always a relaxing day. Sunday lunch was normally a braai,
which Benny did with great enthusiasm. When the boys started going to
parties on Saturday nights, Benny and I would wait up until midnight to be
able to go and fetch them wherever they might be. Even in the late 60's, we
felt happier knowing that they would be brought back safe and sound.”
As I have mentioned, both boys were very keen on gymnastics and in
particular on the trampoline. Both achieved Transvaal colours and we saw
quite a bit of the country while taking them to many competitive events.
Even Sylvia got herself involved in this sport and went as far as studying to
become an international trampoline judge. Both boys also loved swimming.
As they grew older their other great sport was shooting. Mark later also
developed an interest in soccer, tennis and photography.
Target shooting became Mark's greatest passion. This interest had
started when he was very young and it was permissible to have a pellet gun.
48
The next generation
The popular sport of shooting appealed to him and at the age of 16, with
special permission from us, Huddle Park Pistol Club allowed him to join. The
instructor was Aubrey Gien, and Mark progressed through several
disciplines of sports shooting, and soon found himself competing with the
adult divisions in shooting competitions. He continued the sport and went
along further learning more about target shooting and general security
concepts, knowledge which is still valuable to him to this day.
When Stanley finished school, he went off to the Army, which was
then compulsory, and was fortunately stationed in Pretoria at Voortrekker
Hoogte. After basic training he was in Wonderboom for a month and
because he had done typing as a subject for his matric, he was appointed as
a member of the secretarial staff and transferred to the military
headquarters in Pretoria. This gave him the same freedom as the
permanent staff.
When he finished his army training in 1972, he decided he wanted to
learn more about wines. We sent him to Stellenbosch to learn about South
African wines. As we were now large customers and friends with a liquor
producer and wholesaler, namely Gilbey's, we approached Mr. Alan Bell, MD
of the company, who said that he could come and work at Gilbey's to learn as
much as possible about the wine and liquor industry. We sent him to
Stellenbosch to learn about South African wines.
Sylvia called Mr Bell's secretary, Miss Anderson, to ask if she knew of a
"boarding house" where Stanley could stay. She replied a few days later that
Mr. Bell suggested that Stanley stayed with him and his family for a few
weeks until he could find suitable accommodation. This never happened
because the Bell Family would not let him go anywhere else. Stanley, with
his kind nature, soon endeared himself to the entire Bell family, namely
Alan’s wonderful wife Diane, their daughters Mary-May and Amanda-Jane
and Diane’s younger half brother Graham Retief. Stanley was thus
privileged to be accepted as a member of the Bell Family and he remained
with that family at their home at Kleine Zalze in Stellenbosch.
The year spent in the Cape was a very happy time for Stanley and the
Bell’s children. Not only did he stay with them for the entire year, but he
became an integral part of the Bell family and when we went with Mr and Mrs
Bell to London, that year, Diane Bell was most concerned, running around
49
The Memoirs of Benny Goldberg
50
The next generation
vineyards, and then following through the entire process to the final stage of
the finished product in the bottle. He learnt the distillation process and how
to make spirits. After that he joined the marketing team and became
knowledgeable in the various wine varieties. Apart from spending time at
the Gilbey’s plant, he made excellent contacts with various wine farmers,
estates and co-ops, he learnt a lot about Cape wines, he became friends
with many good winemakers, who at that stage were virtually unknown, and
still managed to have tons of fun in the beautiful, laid back Stellenbosch
area.
Stanley returned to Johannesburg full of enthusiasm to join us in the
business. He first worked in Benoni to get experience with another retailer
and after eight months joined the Benny Goldberg team. Typical of the
Goldberg style, Stanley got involved in the running of all the departments
and then concentrated on the Wine Department. At this stage Cape wines
were practically unknown in the Transvaal. The most popular drinks were
brandy, some whisky and lots of beer.
Stanley then went back to Stellenbosch, this time on a buying trip
under our guidance and railed up, from the Cape, wines from estates and
co-ops completely unheard of and never before seen in the Transvaal. These
wines found their way onto our shelves and with Stanley’s enthusiasm and
his “nose” for good quality wines, these wines started to sell and were
appreciated by many of our customers. Slowly, slowly, wine became the "in
thing" and was a great conversation piece at any dinner party. Of course, it
was always mentioned that the wines came from Benny Goldberg and
naturally this snowballed.
Wine drinking was becoming a much more social drink, away from
spirits and beer and our store was promoting not only South African wines,
but wine from all over the world. Fortunately, Johannesburg and the
surrounds had a large amount of sophisticated and cosmopolitan buyers, in
different age groups, who were enthusiastic to try an unknown South
African wine or delighted to find something from their country of origin.
Stanley was now tasting, ordering and promoting wines in the store.
This wine section kept on expanding. He often went on trips to the Cape
wine lands, reinforcing his friendship with some of the wine farmers and
finding new estates and co-ops. Stanley was placing repeat orders on a
51
The Memoirs of Benny Goldberg
regular basis, and the farmers were getting paid for them. When it got to
Stanley ordering container loads of wine from each individual, the farmers
were over the moon that through the Goldberg's, their wines were now
becoming well-known and were being drunk in the Transvaal.
By 1970 the store had become the first liquor supermarket and
stocked ANYTHING to do with wines or spirits, including bar accessories,
books on wine, cigars, chocolates and cigarettes. Stanley tended to place
very generous orders when pretty sales representatives in short skirts came
to sell their wares. The problem was that we now had to try and think of
ideas of how best to dispose of these excessive accessories in a way that
would combine with a liquor purchase. Mark with his flair for marketing and
advertising would step in. We would think up different slogans; we would
change the lighting. We would place dump bins at the end of the aisles facing
the tills in which we put bottles lying loose so that the customers would not
be disturbing the decor in any way by adding a bottle or two on impulse to
their purchases already in their trolleys.
The Goldberg team would spend time deciding on what signage to get
our private sign-writer to create that would promote these offers and
specials. This sharp team was always able to come up with some amazing
offers that NO ONE else in the trade had ever dreamt of or would even try.
One of Stanley’s ideas was pure moon-shine madness. Moon-shine
was the illegal alcohol made in America when the manufacture, sale, and
transport of alcohol became illegal in 1920 with the passing of the 18th
Amendment to the United States Constitution.
However it is common knowledge that if anything is banned, there will
be someone willing to provide it and alcohol was not illegal in surrounding
countries. Distilleries and breweries in Canada, Mexico, and the Caribbean
flourished as their products were either consumed by visiting Americans or
illegally imported to the U.S. During Prohibition, some how or other alcohol
still found its way into the "speakeasies", an early forms of nightclubs,
despite the occasional police raid. Among those who made fortunes from the
Prohibition were John. F. Kennedy’s father and Samuel Bronfman in Canada.
This very name indicates a family tradition of liquor trading as Bronfman is
Yiddish for “brandy man” and in previous centuries in Eastern Europe
brandy distilling was a virtual Jewish monopoly. In 1928 Bronfman founded
52
The next generation
The Seagram Company of the United States which became one the largest
producers and marketers of distilled spirits in the world.
The manufacture of alcohol was illegal but the products required to
make it were not. The local country folk could not afford the expensive
smuggled liquor sold in the speakeasies but it was easy for them to buy all
the materials needed and produce the alcohol themselves. It was not long
before profitable home industries were established secretly in backyards or
basements, with carefully hidden stills, lovingly tended throughout the day
by the housewives to supply their own needs or to sell. This high alcohol
content product was called Moonshine.
Finally the US Government faced the harm that prohibition was
causing America. Apart from the loss to the State of tax revenues, the
profitable, often violent, black market in liquor had resulted in an increase in
organised crime with the law enforcement agencies corrupted by powerful
gangs. Thirteen years after prohibition came into force, it was cancelled by
the 21st Amendment in 1933. When Prohibition ended, only half the
breweries that had previously existed re-opened, a fledgling wine industry
had been destroyed and most of its wine makers had either emigrated to
other wine producing countries or left the business altogether.
Stanley had read about Prohibition and moonshine and arranged to
produce a now legitimate brand of moonshine. Made in a porcelain jug,
which was painted, half-wrapped in a 1924-newspaper obtained from the
Star and tied with string, it certainly looked authentic. We called it The Real
McCoy Moonshine. This was promoted for the younger group, aged 20 to 40,
and we think that more fun was had by Stanley promoting this in night clubs
in Johannesburg than was had by those who over-indulged in this high
alcohol content liquor.
Many people will recall a barn dance held in aid of charity where
Stanley did the "Moonshine Dance" believing that he was a cabaret star. This
function was a great success and nobody spoke about the hangovers that
occurred the next day!
Stanley was asked to write a wine tasting column for the Rand Daily
Mail, and even Sylvia, after attending quite a few courses in Stellenbosch,
had her own, "Sylvia's Wine Column". She enjoyed this as she did not have
to be afraid of what she said about any product. She was an independent,
53
The Memoirs of Benny Goldberg
and as wine is such a personal taste, she was able to express her opinion
freely. Frequently remarks like, "not everyone's choice" were used to
describe a new wine.
All this time our reputation for fine South African wines was building
up and we, of course, never neglected imported wines from France, Italy,
Portugal and various other countries. A young academic stepped into our
supermarket to see our range of imported wines. This young man was
Michael Fridjhon, a graduate student in English, with a bright academic
future. From a tender age his connoisseur father, Harold Fridjhon, had
imbued in him a deep and informed appreciation of wine. Michael’s hobby
was roaming the countryside, searching out any rare treasure of imported
or well-matured South African wines. These were often obtained at
completely give-away prices, as only Michael realised the value of his rare
finds.
The entire time we were in business, we employed university
students, mainly for weekends and the month of December. We asked
Michael if he would like a summer student job, which he accepted and by the
end of summer, asked him if he would accept a part time position with us
while he completed his honours degree. In time he made the momentous
decision, with a little help from us, to leave the academic world for the
vintner’s trade. He stayed with us full time and then switched to part time,
until 1982, and became one of the most knowledgeable men on wines in
South Africa as well as a renowned wine critic, and wine judge both in South
Africa and abroad.
When Michael heard that I was putting together my memoirs, he sent
me some of his own. This is what he wrote.
“I had visited Benny Goldbergs with my father before I was of an
age when I was legally allowed to enter licensed premises – in other
words, in the days of the old counter service store - and knew of it as a
mecca for fine wine fanatics. Once I went to university my interest in
wine collecting grew dramatically. This was partly the result of my
having attained the age where I could simply do my own shopping,
and partly the result of my changed financial circumstances. I was the
beneficiary of a scholarship which met my university fees and books
and left me with a little surplus cash. In addition, I was giving extra
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The next generation
55
The Memoirs of Benny Goldberg
56
The next generation
57
The Memoirs of Benny Goldberg
58
The next generation
deprived us of precious quality family time, particularly for the boys who
were trying to have some normal social life before the next morning’s early
start.
Despite what Mark regarded as his limited social life, he was non the
less selected for inclusion in an
article on South Africa’s "Eligible
Bachelors" in Style magazine that
featured his photograph and a
write-up.
Mark has moved from
Johannesburg to Cape Town and got
i n vo l v e d in m a r ke t i n g and
communication businesses. He has
pursued a career in real estate and Mark at home in Cape Town
property development, as well as
spacial design.
He also does community
work and enjoys the Cape Town
environment and life style. We
always enjoy spending quality time
with him when we are in Cape Town
as well as having family Shabbats
together.
Sylvia and I were both thrilled
to be able to celebrate our 50th
wedding anniversary on 15 March
2003 at a party held in a hall in
Johannesburg. This event was truly Mark accepting a CSO community award in 2007
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The Memoirs of Benny Goldberg
All 5 Goldbergs with their spouses, as well as Sylvia’s siblings, were all present at our Golden
Wedding Anniversary on 15 March 2003
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The next generation
61
The Memoirs of Benny Goldberg
62
Chapter 7
Our staff
63
The Memoirs of Benny Goldberg
64
Our staff
65
The Memoirs of Benny Goldberg
Another person who was with us for 25 years was Mr Marnie Adams.
He started at Lyndhurst Bottle Store as a co-pilot on the delivery trucks,
then became a driver and eventually became the Despatch Manager. This
position entailed loading orders into many delivery vans, as well as making
up ‘calling orders’ and ensuring that
the customers always received their
exact orders. Marnie, with his team
of workers, managed the Despatch
and Calling Orders Department
amazingly well. It has been good to
reminisce with him over the years
and both Sylvia and I are still
amazed at his great recollection of
those times.
A middle aged man named
Parking always given priority attention by Benny
Solly Gosher joined us in the late
70’s and he took care of the cigars,
cigarettes, chocolates and bar accessories as well as being a fine assistant in
the store. One day Sylvia was standing right next to him having a
discussion, when a customer came up to him and said, “Hello Mr Goldberg.
What whisky do you suggest I buy for a gift?” And off Solly went with the
customer to the whisky section, happy to be called Mr Goldberg with the
customer happy to have been served by Mr Goldberg.
From the early 1970's, despite apartheid restrictions, not all the
senior positions in my business were held by whites. These appointments
were made on merit, not colour.
One was Moses Maduba who started
with us years before as a delivery
driver and was promoted to become
manager of the counter liquor
store, a position he held for very
many years. Another was Marnie
Adams who became an integral part
of the business, as Dispatch
Moses Maduba, manager of the Counter Store,
proudly showing Benny how efficiently his store Manager. The receiving goods
was running
66
Our staff
manager was Michael Kenny who did a sterling job as did his wife Raylene
Kenny, who was in charge of compiling debtors accounts on the early
computers of the 1970’s, and other admin work.
In the 70’s we had parking
for about 80 cars and as there was
constant traffic coming and going
and cars being loaded, one of our
employees, Victor Tshabalala, who
was a packer at the checkout
points, was given this promotion to
be responsible for the loud-hailer
and began to direct the traffic,
managing the job as well as any Original supermarket in the 70’s
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The Memoirs of Benny Goldberg
Robbie’s “mike” skills were also put to use to control traffic in the aisles. He
would invite customers to ask for assistance if it was needed and did a great
job. Robbie recalled those Saturday mornings behind the public address
system.
“Benny Goldberg’s was the place to be. Customers came in droves,
thronging the four-aisle store to begin buying their favourite wines,
beer, whisky and other requirements. More often than not, a lot of the
clients came in because they had heard about fancy liquor or whisky
that could not be found anywhere else. I for one, could not believe the
activity that took place - you see it was the beginning of a new era in
South Africa, the self-service era as we know it today. At Benny’s it
was self-service with a difference - there were floor staff to guide you
and advise you with your purchasing requirements, while making
their rounds. With the added addition of a regular store announcer,
Benny, an outstanding innovator and marketing man, came up with
incredible ideas to give customers all sorts of reasons to buy this
product or that product. Benny innovated the Case Lot concept, “Buy
the case and save even more”, hence the case lot collection centre in
front of the store became very necessary.
Included in the list of all sorts of promotions, specials and random
give-aways, was the birthday or anniversary give-away. Recipients
received a bottle of Cinzano Spumante or Fifth Avenue Cold Duck if it
was their own celebration day.
“Who’s wearing red socks?” said the announcer.
“Me!” Replied an elderly gentleman, and after displaying his red socks
he would receive an oversized ashtray or a set of glasses. Just
another exciting idea from Benny himself.”
Michael Fridjhon, besides being a gifted, wine connoisseur, was also
imaginative when it came to advertising and promoting our special offers
and he would write excellent copy for Robbie to read over the store’s
airwaves. When Lanson French Champagne was to be promoted, he came
up with the pay off line “Served for centuries by those who know, to those
who count – Lanson French Champagne". Or, "MADE with the RECIPE of the
AZTEC Gods of old – Kahlua Coffee Liqueur".
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Our staff
Robbie was not the only one to use the public address system. I would
take it to make announcements and to ensure that the staff were always
attentive to customers. Perhaps not so eloquent or polite as Robbie.
Anand Reddy worked closely with Sylvia. He handled the
administrative bookkeeping and was an important member of the team,
well liked by all the staff. We are still in contact with him.
The four-aisle store was definitely a must visit and a must see on
liquor buyers' lists. The four-aisle store soon became a six-aisle store, and
with another two aisles came more staff. The added space carried an
outstanding range of mainly French and other imported wines as well as
South African wines.
While sitting in my office one day there was a knock on my door and
when I looked up I saw a young lady dressed in blue jeans and a T-shirt. She
had come to ask for a job. I was immediately impressed by her French
accent.
"Do you know anything about wines?", I asked.
"Non. I am from Mauritius, not France. I know nothing about French
wines." Then she added, "But I am willing to learn.”
That reply, together with her enthusiasm and her accent was the
clincher and I employed Jocelyn Robert immediately. For the next month all
she had to do was to read the various wine books, which I handed to her.
After a month she duly returned with some knowledge and I passed her over
to Michael Fridjhon for further training. Naturally, with such a knowledgeable
teacher, she was soon able to go onto the floor to assist customers with their
needs and purchases. She did so confidently, knowing that Michael was close
by in case of need. Our customers were fascinated by her strong French
accent and enthusiasm and Jocelyn wanted to learn more and more. She
eventually became well known in wine circles throughout South Africa after
starting with no knowledge whatsoever. After very many years, she has
recently contacted us and expressed her gratitude for ALL the help she
received from the whole Benny Goldberg crew.
Michael Fridjhon correctly said that I would never have described
myself as a political liberal, but I have a deep sense of what was just and fair,
and I applied these principles independently of the colour of those with whom
I dealt. My father’s principles had made an indelible impression on me.
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The Memoirs of Benny Goldberg
70
Chapter 8
Our customers
71
The Memoirs of Benny Goldberg
minutes before closing time – I was leading a customer around the store and
helping him to fill his trolley when I saw that Michael Fridjhon was doing
much the same thing himself.
”My guy will buy more than yours,” I whispered to him as we passed in
one of the aisles.
When closing time arrived, his customer and mine were both
standing at the check outs with several trolleys and flat beds groaning under
the weight of their purchases. It was not a bet I cared about winning – and,
as Michael was quick to point out, as the owner of the business, I won
whoever sold the most liquor – but I enjoyed the challenge and I was keen to
prove that I had not forgotten how to close a sale.
As previously mentioned, in 1965 I had already started to display the
bottles in large, eye-level, three-tier vegetable baskets, rather than
standing upright on shelves in the traditional fashion so that it would be
easier for the customers to browse. Every few days a well-spoken
gentleman, who was obviously highly educated, used to spend quite some
time going through the contents of the baskets. He was certainly not a big
spender, but really seemed to enjoy the new shopping experience. Sylvia
often came forward from behind the counter to speak to the gentleman and
she was fascinated with his wealth of knowledge and gathered quite a lot of
information from him about the products displayed. At this stage, having to
multi-task and have a handle on all areas of the business, she had not yet
started to discover the joys of wine drinking. These visits continued for
many weeks.
We later read in the newspaper that Mr Braam Fischer, the leader of
the underground Communist Party, had been discovered hiding in our area
and had used various forms of disguises. A leading defence counsel, the
grandson of a Boer Prime Minister of the Orange River Colony and the son of
the Judge-President of the Orange Free State Supreme Court, Abram
Fischer had headed the defence team in the Rivonia trial defending leaders
of the African National Congress including the world-renowned hero Nelson
Mandela, the Indian National Congress and several Jews. When his secret
identity was discovered in 1964, he was arrested only to jump bail in
January 1965 and go into hiding. With his patrician background, the
Afrikaner establishment regarded him as a traitor to the volk. To us, he
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Our customers
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The Memoirs of Benny Goldberg
74
Our customers
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The Memoirs of Benny Goldberg
76
Our customers
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The Memoirs of Benny Goldberg
store telling us that a Customs official had come in to notify us that much of
this liquor had in fact never left South Africa and the Customs stamps were
fraudulent. Cases of liquor with our markings had been discovered on sale at
one particular bottle store only a few kilometres away from us. I am not
quite sure if other stores were also involved. The Customs Department
wanted a cheque for duty of R74 000 immediately as we were the exporters.
What a shock! This was an ENORMOUS sum of money, which was almost
enough to purchase a small house at that time.
Arrangements had to be made to enable us to pay this enormous
amount. Naturally we immediately contacted the agent who said that he
would make sure that the entire amount would be repaid but that it would
have to be over a long period of time. While we had to pay the R74 000, the
liquor store that had been buying our “duty-free” liquor at a reduced price
was not affected one bit (some people have all the luck!). After dozens and
dozens of calls, Sylvia managed to get this money paid back to us in dribs
and drabs over a 3 year period.
I think that this was one of the first times that Customs and Excise
“discovered” what loopholes there were with goods crossing the border.
From then on, for the entire country, whenever any goods were exported,
full duty had to be paid. Only once the genuine authenticated documents
were handed back to Customs could we get a refund of the duty and were
able to pass it on to our exporters or back to ourselves.
78
Chapter 9
Our Suppliers
When we started in 1953, our little shop on the corner of Louis Botha
Avenue did not warrant us getting any special attention from the suppliers,
but as we grew and as they realised I always lived up to my obligations and
responsibilities, they began to show some interest.
Suppliers came to realise that both Sylvia and I were people of our
word and because of our increased buying power and Sylvia’s astute
mathematical brain, whereby she would negotiate a better rebate, we
developed an amicable relationship to our mutual benefit. Suppliers knew
that we were not greedy and that they would be given great exposure while
our low profit mark up would eventuate in large volume of sales.
We had a very strict rule in the organisation which applied to the
Goldberg family as well: nobody went out with suppliers to be wined and
dined for lunch or any other time. Of course, we did not expect anyone (staff
or reps) to have any alcohol during working hours.
Robbie Hotz remembers the time that the Viceroy Brandy rep, Gus
van Rooyen, walked into Sylvia’s office carrying a glass of brandy, and was
told curtly,
“Gus, do not come into my office with that glass otherwise I will take
your product off the shelf!”
On one occasion, the South African representative of Martini
Vermouths, told us that his principals would like to take us to lunch, to which
I replied that they were welcome to come to the store and we were happy to
have them sit with us in our small dining area. Two Italian gentlemen duly
arrived, laden with Italian delicacies that they had purchased and were soon
very busy arranging everything on the table so that we could spend some
time with them even though we always had a telephone near us if we were
needed.
The very first person who really showed faith and interest in us was
Fred Voget, the credit and sales manager of a firm called Castle Wine and
Brandy who, in December 1958 gave us credit to the value of £20 000.00 to
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The Memoirs of Benny Goldberg
allow us to get back onto our feet. An arrangement was reached whereby we
could pay this off over quite a lengthy period whilst keeping our current
account up to date. Sylvia and I will never forget the exceptional kindness
and trust shown because, after all, he was answerable to his company and
we remained very loyal to Castle Wine and Brandy in appreciation from then
on.
Fred became a good friend and we would exchange stories about our
children, schooling, sports, etc, and had the pleasure of meeting his children
and his charming wife, Mavis. They have subsequently both passed on, but
our link in the chain to the Voget family has not been broken as we are now
patients of Dr Stephen Voget, a leading dermatologist in Cape Town and
during consultations we still have a trip down memory lane. He is most
certainly a chip off the old block.
During 1974 we were approached by Alan Bell, MD of Gilbeys with a
tempting offer to buy 49% of our business, as we would retain 51%, we
would have free reign without any form of interference. There was also a
“PUT” clause that we could buy back the balance of our business at any time.
This partnership was very pleasant and of mutual benefit to both of us.
The giants in the liquor trade were SA Breweries and we were in
contact with a variety of people through them over the many years including
Eddie Barlow, Piet Greyling, Colin Hall, Gavin Scott and Roy Coverly. What a
thrill it was for us to receive a “telegram” from SAB’s chief, Peter Savory,
congratulating us on being the first to achieve the sale of one million litres in
a December month. We were fondly known as Number 1 for many years. A
million litres of all brands of SAB products consisting mainly of cans,
dumpies and of course, quart bottles filled many a “blue bird” - a big SAB
truck.
Some of our sales representatives included well-known cricketer
Eddie Barlow and rugby player Piet Greyling. During Piet’s stay at SAB, we
would see every Monday morning when he arrived, that he sported another
injury from the weekend. A cut eyebrow was a regular occurrence and when
Sylvia saw him, she would remark that now that he was married with
children, it was time for him to leave the sport. His reply was that he got the
same strong advice on the weekends from his wife, Judith, and on a Monday
from his customer, Sylvia, and enough was enough. We have been in contact
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Our Suppliers
with Piet and are delighted that he has continued to grow from strength to
strength.
The SA Breweries credit controller was an elderly Scotsman and
Sylvia and he were in close contact to make sure that the payments were
made in time. On a few occasions, to pull his leg, Sylvia called him
pretending to be phoning from overseas long distance call,
“Can you hear me? This is Sylvia Goldberg. Benny and I are out of the
country and there will be no cheque for you this month.”
When Sylvia heard his distress, she would tell him not to panic, she
was just joking and naturally, he could relax, as his payment would be on
time.
Roy Coverley recalled Sylvia’s comments when he was the SAB
representative and would come for the cheque for that month’s purchases -
one can imagine the cheque size – ours was the world’s biggest bottle store!
“As regular as clockwork, Mrs G would say to me, “Roy, I hope you are
not going back to the office today, and you will only give Mr Seath (the credit
manager) the cheque sometime tomorrow. REPEAT NOT TODAY”
From 1969 the person who was responsible for the Beer Division of SA
Breweries was Colin Hall and we soon developed a close relationship with
him. When the store became much larger, on a day to day basis, we were
looked after by Gavin Scott and Roy Coverley who did their utmost to keep
us happy. On any trips that involved air travel, Gavin and Roy always made a
point of taking us to the airport. Those were the days where you could hand
in your luggage and then sit down and have a quiet drink.
When Roy was promoted to Key Acts Representative in the 1980s
after ten years on the East Rand, he said to Ed Reeler the Marketing Manager
of SAB,
“Thanks for the promotion, but I don’t think that I can handle the
Benny Goldberg account.”
Roy Coverley came in forewarned that Sylvia with her sharp
mathematical brain was a force to be reckoned with. He was also told that
neither Sylvia nor I approved of sales reps who drank beer or spirits during
the day.
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The Memoirs of Benny Goldberg
Gavin Scott, who had held the position before Roy, warned him one
Thursday that on the following Monday he would be introduced to Benny,
Sylvia, Stanley, and the floor managers. Roy was told that in order to meet
us he had to be properly attired.
1. Have haircut
2. Wear white shirt
3. Pin–striped suit
4. Tie not too loud
5. And do not visit Sylvia if he had had a drink.
Roy remembered that Monday vividly. “ Monday arrived, my blood
pressure going up and up, sweaty hands, waiting for the call to please come
up to Sylvia’s office – 32 steps to her office, and panic all the way. What a
relief when Sylvia said to Benny that I had passed the test.”
We only recently discovered that our staff used to terrify Roy for fun,
telling him that he was in for a real torrid session. They would get him into
such a state that he would take a Valium before coming up the formidable
stairs leading up to the executive offices.
“At times, Mrs G and myself had to discuss confidentials, this was
always a pressure meeting for me as she would try and squeeze me
for a better percentage than I could offer, and I appreciated the
challenge as she was trying to sell more beer for their vast liquor store
and I would be selling more beer for my company. At one of these
pressure meetings, I was extremely fortunate that Benny sat in.
After about one hour in the ‘pressure cooker’, Benny intervened and
said to me:
“’Roy, what Mrs Goldberg is saying is that we appreciated the packet
of sweets you gave us, but can you sometimes add a few chocolates
on top of the sweets?’
“It was always Benny’s vision to have the biggest bottle store in the
world, which Benny achieved with honours and I have had the
privilege to have been the SAB rep throughout this transition period.
After a few years of calling on this outstanding outlet, I had reason to
see Mrs G late one afternoon. On her table was a bottle of a new
liqueur to be launched by Distillers and left by the representative for
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Our Suppliers
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The Memoirs of Benny Goldberg
84
Our Suppliers
When our new store was opened in 1979, they gave us a special
plaque, mounted in Perspex, that stated “Presented to Benny and Sylvia
Goldberg, on the opening of the store 27 April 1979, whose dedication and
integrity made possible the opening of this, the world’s largest liquor
supermarket."
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The Memoirs of Benny Goldberg
Portrait of Benny which greeted visitors entering the new store, above a
plaque commemorating the opening of the store on 27 April 1979 by
Minister of Finance, Senator Owen Horwood
86
Chapter 10
Fighting a price war
87
The Memoirs of Benny Goldberg
difference, and Linz had learned a tremendous amount about the liquor
industry from me. Some time before Gilbeys had offered me the Smugglers
stores to run - these were a small chain of not very successful stores - and I
had brought Linz in to be a partner with Gilbeys and me and help with
running them. I must admit he was a very fast learner and an astute
business man, but to go into price war with a friend and partner was not
what I would have expected from him.
This situation put me into a quandary making me give serious thought
to the entire situation. Fortunately I did not panic. My first call the next
morning was to Mr Alan Bell, managing director of Gilbey’s, to inform him
that one of the stores taking part in the price war was Rebel, in which
Gilbey’s had a share. His reply was that as he was only a 49% partner in
Rebel, there was simply nothing that he could do. My immediate reply was
that obviously the same applied to my store, as Gilbey's also only held 49%
of my store. I told him that in view of all this I would immediately exercise
my right to buy back their shares. (Rebel stayed on with Gilbeys.)
Now that I was once again going to be a sole owner, I had to think of
my survival in the liquor industry. I decided to phone Dr Mouton of the Board
of Trade and Industry in Pretoria. He took my call immediately when he was
told who the caller was. I explained that I did not expect anyone to defend
me in this “price war” but only wanted to know if the Witwatersrand Bottle
Store Keepers’ Association was able to “force” me to increase my prices to
comply with theirs.
"Such action," said Dr Mouton, " would be an infringement of Resale
Price Maintenance legislation.”
He added, "Would you be prepared to make a statement to the South
African Police Commercial Branch?”
I said, "Willingly! And I must thank you for giving me the opportunity
to take the matter to you and for giving me the assurance that I am
definitely within my rights.”
"I am going to send somebody to see you. I want you to give him a
statement, I must say I have waited a long time for someone with the
gumption to stand up against the Association.”
Shortly after that call a Lt Heystek of the Commercial Branch phoned
and made an appointment to see me. Sylvia was at my side all the while and
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Fighting a price war
when I gave him the facts of what had happened, he emphasised that he
would be dealing with the Association from then onwards and we should just
concentrate on keeping our liquor store going.
The very next day Lt Heystek paid a visit to the offices of the
Witwatersrand Bottle Store Keepers’ Association. He went through their
records and impounded their minute book in which it was clearly stated that,
at a meeting held two days before his visit, the directors of some of the
liquor chains belonging to the Association had said that it was time to get
Benny Goldberg into line.
Lt Heystek contacted those directors concerned requesting them to
come to Marshall Square, Johannesburg’s largest central police station, to
have their fingerprints taken. He informed them that a case was to be laid
against them personally as they were guilty of infringing the Resale Price
Maintenance law. Among those directors were: Sam Linz and Syd Selati of
the Rebel group; Norman Kramer and John Hooper of the Solly Kramer
group; David Magid and another of the Western Province group.
The press took up this story about the price war in front page articles
describing it as a David and Goliath story. It praised us for the courageous
stand that we had taken in not giving into the demands of the large chains
bearing in mind that this so-called price war was being waged by them
against one loner.
In the meantime it was business as usual for us. I had always been
recognised as giving excellent service and very fair prices, which I
constantly tried to reduce. No prices were changed in the store and we
carried on as before. In my operation any changes were dealt with within
minutes. Unlike large corporations I did not have to wait for a scheduled
board meeting. All I had to wait for was Sylvia’s mathematics and the
computers. Most of our customers remained loyal and continued to support
us, as did the press.
How well I recall a visit I had a couple of days into the war from Mr
Barney Kramer, a senior member of the Kramer family, who arrived at the
store with his brother Norman and someone from the Association. When he
saw how busy the store was on a mid-week day as well as knowing the
support I was receiving from customers and from the press, he admonished
his colleagues for having been so short-sighted and having made Benny
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The Memoirs of Benny Goldberg
90
Fighting a price war
Now that the dust has settled, I look back at that trying period with
gratitude to the directors for having created all that free publicity which only
resulted in more and more business being sent my way and for having had
an indirect role in a ruling that helped the consumers get a fair deal. Their
intention had been to force me out of business, not to make me renowned.
It gave me a great deal of pride and satisfaction in knowing that I had
been able to achieve this victory single-handedly.
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The Memoirs of Benny Goldberg
92
Chapter 11
Executives’ Association of Southern Africa
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The Memoirs of Benny Goldberg
94
Executives’ Association of Southern Africa
This luncheon was held at the new Carlton Hotel and was attended by
about 400 people. Mr Schlebush was impressed with the running of the
Association and admitted to Sylvia that most of his wine purchases for some
years had been done on his behalf by either members of his family or staff at
our store.
That very afternoon he paid a personal visit to the store and
thoroughly enjoyed the fun of shopping there and viewing the large
selection of South African wines. It was most surprising to note the South
Africa’s State Vice-President walking through the store using his own
camera to take photos of Sylvia.
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The Memoirs of Benny Goldberg
96
Chapter 12
American Conventions
The Wine and Spirit Guild of America held conventions twice a year,
during their spring and fall seasons. These meetings were of great interest
to all because we benefited from the cross section of ideas that were placed
on the table for discussion.
It was not always possible for us to attend. We did, however, make a
point of going to Hawaii in 1981, accompanied by Michael Fridjhon, an
expert in the wine industry, even in those days, and two gentlemen from a
leading South African winery. Our intention was to promote South African
wines and for this purpose we booked a hospitality suite.
We set ourselves up and invited members to try our wines during their
leisure times. This exercise turned out to be an absolute disaster. Members
did not know what Pinotage was and did not like the taste of it - in fact, they
thought that it was dreadful.
My, my, how times have changed. Not too many years ago we could
not even make sufficient Pinotage to supply the South African market let
alone the overseas market, including that of America.
At the welcoming function by the host Alan Kam, I was placed at the
main table next to Alan and his wife Correne. Sylvia managed to remain
with our new-found friends towards the end of the room. I realised how
different our cultures were, even though we had common liquor interests.
Alan proudly told me that we were having a traditional Hawaiian meal called
a “luah”. This sounded great, until I found out that a “luah” was a roast pig
that was covered in palm leaves and placed in the ground with coals to roast
slowly. I ate all the trimmings and had to do some fancy footwork to hide
some of the pork under lettuce leaves. While I was so embarrassed, Sylvia
and the others were very amused! It was fun at midnight when we all went
off looking for a coffee shop and finished up with cinnamon toast and coffee
for dinner.
It was while we were in Hawaii on May 8 that we got the news that our
second grandson, David, had been born. Bradley, the eldest, was already
three and a bit. Even without cell phones and e-mail we were kept informed.
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The Memoirs of Benny Goldberg
As we were 12 hours behind, the hour of his birth had not been
reached in Hawaii but we were thrilled with his arrival, knowing we would be
back in sunny South Africa in time for his Brismilah (circumcision), which
would be 7 days later.
Quite a few of the members later visited South Africa, several coming
for YPO (Young Presidents Organisation) and the itinerary included a
personal tour of the store by me. Sylvia and I personally hosted Ralph and
Harriet Kaplan from Kappy's Liquors of Boston, together with Joel Gosler,
who was the United States sales manager of Grants Whiskey, and his
charming wife Diane. To this day we are honorary members of the Guild.
Another time we attended a convention in New York. We will always
remember that particular visit. The social events sponsored by liquor
suppliers were spectacular functions.
One of the functions was hosted by Seagrams at the Waldorf Astoria
Hotel Ballroom. These functions certainly were grand, the likes of which we
have not experienced before or since. The Americans sure know how to do
things in grandiose style.
A function we shall never forget took place at the top of the World
Trade Centre and was hosted by Joel and Diane Gosler of Grants Whiskey.
After enjoying hors’ d'ouvres and cocktails, we entered a large beautifully
decorated banqueting hall. On each table stood an imposing statue, dressed
in Scottish attire, holding a bottle of Grants Whiskey. This was so impressive
that I could not take my eyes off these statues. As I constrained myself for a
few minutes, while continuing to stare at the statues, I thought that I saw an
eye blink.
I was so fascinated that I climbed on the table to touch a statue and to
my astonishment I discovered that they were mime artists and shouted out
aloud that they were all alive and real people. This discovery happened a
little earlier than planned by the organisers, but as we all know, I am
impetuous. The mime artists then came off the tables to mingle with the
guests. What a party that was!
We are so sad that those buildings no longer exist. We were horrified
to hear what happened to the World Trade Centre on September 11, 2001
when men affiliated to al-Qaeda hijacked commercial jet airliners and flew
these fuel-filled planes into the North and South Towers, causing them both
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to collapse within two hours killing about 3 000 people. What terrible harm
hate-filled fanatics can cause.
The Guild took a decision to hold the second 1981 convention in Italy,
so we made plans to fly directly to Italy to link up with the Americans. Sylvia
and I joined up with a group from the Wine and Spirit Guild of America who
were doing an extensive luxury trip of the big liquor companies, which had
literally supplied millions of cases of mainly wines and some spirits and
liqueurs to the United States of
America. Needless to say, the
Americans were given right royal
treatment. This was a
memorable experience for us.
Here we were, the couple from
Johannesburg, South Africa,
travelling in luxury buses with
about 80 Americans, to wineries
and banquet receptions. We
thoroughly enjoyed all of this and
made many friends with Guild
members.
We travelled with them
from one winery to another.
Towards the end of the trip, the
group went by bus from Milan to
Lake Como, where the
headquarters of Campari was
situated. After we had Staying at Villa D’Este on lake Como during Wine &
Spirit Guild tour of Italy
disembarked, the welcoming
committee greeted everyone
warmly and then enquired from the group, “Where are the Goldberg’s?”
What a welcome we received here as the only two South Africans
amongst these leading liquor retailers from America. At the luncheon held at
the world-renowned Villa d’Este hotel, we were placed at the main table with
the directors of Campari.
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The Memoirs of Benny Goldberg
The directors had heard how successful we had been with the sales of
Campari in far away South Africa and wanted to talk to us about our
promotions. They had also heard that we had promoted Campari personally
by holding tastings at various functions and that we had emphasised that
this particular drink could be offered at any time of day. At that stage no
tastings of wines or spirits were allowed on liquor supermarket premises.
Fortunately this law has now been changed. We had not realised that our
small efforts were known in Italy, the news having even reached the
directors.
During the luncheon, one of the directors said to me that the press
was there and wanted to interview the man from South Africa who had the
largest liquor supermarket
in the world. Sylvia and I
went onto the balcony with
the Campari directors and
were photographed with
them with the beautiful
Lake Como as a
background. The reporters,
naturally, were all speaking
in Italian, which the
Campari directors
Campari luncheon at lake Como with the Kaplan family
from Boston who run a large chain of stores known as translated for my benefit.
Kappy’s
They asked me a lot of
questions, including what
the annual turnover of such a store might be and I gave a figure.
That night I woke up with a start and thought what a terrible mistake I
had made with regards to giving a turnover figure as the leftist “Red
Brigade” in Italy was well known for kidnapping and assassinating Italian
government and business leaders. In fact, they were credited with 14 000
acts of violence during the 1970s.
First thing in the morning I called Campari and prevailed on them to
make SURE that no financial figures were printed. They said they would try
to do their best. I never knew if they had succeeded. Campari also
suggested that, instead of returning to South Africa on the Friday, we should
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spend the weekend at the world-renowned Villa d’Este hotel and they would
ensure that a limousine would collect us in Milan on the Friday and return us
to the Milan airport on the Sunday.
On the Friday morning, a smartly dressed chauffeur in a smart black
limousine with the name of a limousine company inscribed on the door
collected us from the hotel in Milan and we had a luxury drive to Lake Como
on a main freeway going through quite a few toll gates. We thoroughly
enjoyed our weekend at this beautiful venue and were ready waiting, as
arranged, at midday on Sunday to be collected and taken to the Milan
airport.
An unmarked black car pulled up, a driver in a red short-sleeved shirt
got out and put our baggage in the boot and we started the journey which
we knew would be well over an hour. Sylvia seemed to be dozing during this
journey and I suddenly realised that we were no longer driving on a freeway,
but on narrow country roads. Now, the PANIC started! This was in my mind,
most certainly, the Red Brigade who were after us, right down to the driver,
no longer a smartly-dressed chauffeur, but a man clad in a tell-tale red shirt.
I nudged Sylvia awake to impart the news to her that we were being
kidnapped. In case the “kidnapper” understood English, I told her in
Afrikaans that as soon as the car slowed down a little, she was to open the
car door and roll out. She was not to worry about the baggage. What was
important was her life. She must try to escape this terrible event that was
about to take place. As usual Sylvia was much calmer than I was, and tried
to convince me that all was well. My imagination, nonetheless, still ran
haywire.
Eventually we saw a built-up area and lo and behold! We had arrived
at the Milan airport. The driver got out to assist us with our baggage and I
was so grateful to be safe and sound that in great relief I put my hands into
my pockets and handed to the driver whatever I had left in Italian currency.
He was simply astounded at the amount and kept on bowing down to thank
me. He made sure that his charges got into the air terminal safe and sound
for the return flight to Johannesburg. We then discovered that he was a local
man and had taken short cuts through the country to avoid paying the toll
gate fees. How relieved we both were that visions of my wild imagination
were unfounded!
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That was not the only time that my wild imagination created problems
for me and for those around me. For example, I have always found such trips
stressful, not only because of fear of the Red Brigade, but also because of
fear of the greens. I had had a faulty green motor vehicle that had given me
so much trouble that I developed a complete superstition about anything
green. I also have a phobia about flying a phobia far more common in
those days when plane trips were longer and less popular than they are
today.
In the late 70's, we went abroad on a buying trip, accompanied by our
resident wine expert and “adopted son”, Michael Fridjhon. We travelled with
Michael around the French winelands, namely Bordeaux, as well as to
Reims, a town in the Champagne district, which is the champagne capital of
France. I felt so anxious about this trip that I did not even want a single fleck
of green in any piece of luggage brought along with us. I would not even
pack a green neck tie.
We had not been in Reims long when Michael heard a commotion
coming from our room and knocked on our hotel door, wanting to know if
anything was wrong. He found me most upset. I had just discovered that
Sylvia had had the audacity to bring with her an emerald green dress. I
demanded that the dress be removed from the room immediately. Michael
saved the day by offering to take the dress and he arranged for it to be
packed with shipments of champagne that were being sent to us.
That evening, we were being hosted by Lanson to a dinner at the
Chateau belonging to the controlling shareholder.We had the sole South
African agency for Lanson Champagne which came in bottles of all different
sizes, from the very large salmanazar to the quarter bottles. In French style,
the food and champagne at the dinner were superb. We had already been
offered the use of Lanson's helicopter to get from Reims to Beaune - capital
of the Burgundy wine trade - where we had appointments that same day
with our suppliers, Bouchard Pere & Fils, an offer Michael had accepted on
our behalf, recognising that a short helicopter flight would save us five hours
of road travel.
At the dinner, Lanson's director mentioned that a private helicopter
owned by one of the opposition champagne companies had had a mishap
and had lost two of its customers in the air crash. He continued, by saying
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Chapter 13
From Boeing hangar to supermarket
Believe it or not we were once again bursting at the seams and one
day when I was very stressed, a fastidious customer irritated me to such an
extent that in temper I stated that I had had enough of the business and
would like to get out. As I have mentioned, I did have a very short fuse.
"Are you serious?" he asked.
“Yes!”
Two days later he phoned to make an appointment to bring in a
prospective buyer. He introduced us to a charming gentleman by the name
of Tony Bloom of the Premier Group, who as a wine connoisseur was one of
our regular customers.
The Christmas season, which for us started on the 1st November, was
approaching. We were so busy making up hampers as gifts for our corporate
customers and making up bulk liquor orders, we had no time for further
discussion and the matter was left in abeyance.
After the end of the busy period, we went on vacation to Muizenberg
to join our cousins, who had a holiday home there. We received a phone call
from Tony Bloom. He said his father wanted to meet us and gave us the
number of his father’s beach box where we would find him.
At that time many colourfully painted small wooden chalets had been
erected on the Muizenberg beachfront, which stretched for miles. One could
let these from the city council to use for changing into and out of swimwear,
for storing beach chairs, umbrellas and some refreshments. Holidaymakers
would sit in front of their regular boxes, and hold court, knowing that their
friends would know where they were.
We soon located Mr Bloom's box and had great pleasure in meeting
Joe Bloom, chairman of the Premier Group, and his charming wife Margaret.
We instantly felt at ease in his company. We sat on the warm sands
discussing the proposition with the sounds of the sea gulls overhead and the
waves in front - this was a business meeting and a boardroom with a
difference and the informality and friendly atmosphere was to be the
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The Memoirs of Benny Goldberg
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From Boeing hanger to supermarket
The press and photographers ran towards Mr Linz and all I did was
raise my finger and offer R1 500.
Mr Linz dropped back into his seat and the bid was knocked down to
me. Bedlam broke out because nowhere in the world at that stage had a
bottle of cognac ever fetched the price of R1 500. It was overwhelming. At
this stage, the value R1500 for a
bottle of ANY spirit was a mind-
boggling price. My intention had
only been to make a donation to the
Southern Cross Fund. I had not
anticipated that there would have
been all this fuss.
What with all the interviews
we eventually left Paarl at 7pm and
I said to the family that Tony Bloom
would think that I had gone crazy.
This news item was featured on the
8pm SABC TV news. Just as soon as
we reached the hotel room the
telephone started to ring. The first
call was from Tony. I froze and held
Benny ecstatic after paying top price for this
my breath and all I heard was: bottle, as all funds went to charity for this item
“Benny, you are a star!”
The publicity that this charity purchase brought, was something that
in my wildest dreams I neither
imagined nor expected. What a stir
it caused. It even continued until
the 1st April some weeks
afterwards.
With prior notice, a morning
radio show called Radio Today,
phoned me to ask if I would consent
to a prank they were planning
during a live early morning Benny and Sylvia after the Auction being
photographed by the press as being the No 1
broadcast. They would phone me to buyer
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The Memoirs of Benny Goldberg
enquire if it were true that when I had opened the much-discussed bottle of
cognac it had contained some concoction and not the genuine cognac. I
verily agreed to the prank as an April Fool joke.
Within an hour of the broadcast the local Martell agents called me to
complain about my statement. Then I received a call from Martell Cognac in
France, reprimanding me for having made such a derogatory statement. I
am not sure whether France has an April Fool’s
Day or not.
This new story now hit the headlines in
our daily newspapers AGAIN, where it was
confirmed that this was, indeed, only an April
Fool’s joke and that in fact the actual bottle in
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From Boeing hanger to supermarket
done our homework beforehand, and as a team, had attended the pre-
auction wine tasting, and had decided on the quantity and price we would
prefer to pay for each different item on auction.
Sylvia, sitting by my side, was quick to calculate when prices and
quantity did not go as we had expected and when, as the only woman buyer
at the auction, she raised the bidding paddle with our buyer's number on it,
Patrick Grubb often remarked, “Sold to the lady with the delightful hat!” and
he always kept an eye open for our paddle.
Whilst most people regarded the Nederburg Auction as a very special
gala day similar to a day at Ascot, we took it seriously and became renowned
for the selection of Nederburg Auction wines that were always in stock in our
store. We developed a clientele, who waited anxiously each year to
purchase “Auction Wines“.
In 1978 Rand Daily Mail newspaper decided to hold the first wine
festival - this was five years after we had started bringing a large variety of
wines up to the Transvaal. Many of the liquor stores were connected to
producers, like Western Province was to Distillers Corporation, and they had
always recommended their own house products.
Naturally we wanted to join this wine festival, however, after the price
war debacle, we were not popular with many of those opposition liquor
stores and we were informed that there were already too many participating
stores holding tastings of South African wines at the festival, but, if we really
wanted to take part, they would only allow us to hold a tasting of sparkling
wines - the name used for South Africa’s own champagne.
The wine festival was held for three or four days and it was held in a
home that had belonged to Charles Engelhardt and had been sold – but the
new owner had not yet taken occupation. As it was a completely new
concept, nobody knew what to expect. We came up with the idea that, as we
were only doing sparkling wine and as we only had been allocated a tiny
space in a room at the swimming pool area, we would put up white Broderie
Anglaise parasols with some flowers.
We managed to find a small ornamental fountain and instead of
letting water pump through this, we naturally came up with a unique idea of
mixing sparkling wine and cassis liquer, this combination is known as "Kir
Royale". What an outstanding success the stall was!!
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The Memoirs of Benny Goldberg
One taste of our Kir Royale and many of the wine tasters decided, “No
more experimenting with dreary other wines. Let's stick to this fun party
drink.”
We were bombarded by eager tasters. We were simply astounded by
this unexpected success and as the first night was a Friday night, and as
everyone had worked very hard all day, this was really strenuous work.
When I together with the boys eventually joined them at the festival
after closing the store, I noticed what great difficulty Sylvia and a female
staff member were experiencing in manning the stall as well as trying to
open the sparkling wine bottles. Naturally I went to the ladies’ rescue and
took over and started popping corks from the sparkling wine bottles. This
proved great fun for me as well, as the corks shot up and hit the ceiling. This
little unplanned extra gimmick was not only great fun for me, but brought
the tasters around to join in these shenanigans.
(The following week was not so funny, when the bill arrived for the
damage that I personally had caused to the ceiling in the Pool and Music
Room. Nothing I could do but pay it with a smile.)
And then in the middle of all the excitement and popping corks the
news came through that Stanley’s wife Beverlee, had given birth to our very
first grandson, Bradley, that night of the 6th of February 1978.
The next day the Rand Daily Mail's
headline read
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The Memoirs of Benny Goldberg
We could not wait for the first edition to come out, and can you
imagine our horror, when we read,
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From Boeing hanger to supermarket
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From Boeing hanger to supermarket
Provision also had to be made for a case lot section. This was an area
allocated close to the tills, which was fully manned at all times so that
customers could order their case lots requirements while they continued
with their single bottle shopping. Suppliers recognised our large volumes
and accordingly gave us rebates and incentives.
One gondola was for various glasses – drinking, champagne, beer,
and sherry – for home bars. I started a cigar section with a superb selection.
We also sold cigarettes at cost.
Because of working on one level we had a whole maze of conveyor
belts leading from the basement to various areas of the store. The cases
were brought up from the basement by conveyor belt and placed for the
customer’s convenience in a trolley to be taken to the tills with the balance
of their purchases. We had 16 checkout points and worked out the
measurements so that the customer could not push a trolley through.
Purchases would have to be off-loaded and then re-loaded onto another
trolley. For the convenience of our shoppers we provided a parking lot of at
least one and a half acres.
It was truly to be the largest liquor supermarket in the world!
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Chapter 14
The world's largest liquor supermarket opens
The time had arrived to start planning the opening ceremony for what
was to be a totally new concept in selling liquor - a liquor supermarket. It
was most important to work out
what sort of specials to offer that
would entice both loyal old
customers and inquisitive new
customers into the new building.
I came up with the idea of
opening our modern 1979 shop
using 1959 prices, which would only
apply to certain lines of brandy and
whisky. Red-hot specials would
follow. This entailed many meetings
to negotiate the opening prices and
Ron Kapon’s article in the American magazine,
it was time for Sylvia to sharpen her Wine Spectator
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The world’s largest liquor supermarket opens
received from Sylvia, from the boys and from my devoted staff. Very little
sleep was had by us all. I would go so far as to say that the excitement of this
new challenge charged us with extra energy enabling us to cope.
The official opening took place on the morning of the 27th April 1979
and what an exciting and memorable event that was.
The “Benny Goldberg Express”, a South African Airways flight from
Cape Town, brought many of the wine farmers and other prominent people
from the Cape liquor industry. Riaan Cruywagen, a popular TV personality
was our Master of Ceremonies.
Many of our guests, including the
wine farmers and the upper
echelons of the liquor industry were
thrilled to be able to meet him in
person as well as Vera Johns, a
South African beauty queen, who
was also there. All members of our
immediate family as well as close
friends attended this function, VIP Grand Opening of the store
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The Memoirs of Benny Goldberg
One of the guests, a friend of the family, and a particularly good friend
of Stanley and Mark’s, had brought a lovely young lady to the opening on
their first date, and signed the book, ‘Mr and Mrs’, with a rave report. The
young lady was quite stunned by this assumption, but happily, they were
married a short while later, with Mark as their best man, making the guest
book perfectly correct.
Out of the many gifts, flowers, plaques and letters from all over the
world one gift of an onyx pen stand that was bought from Katz and Lourie
read:
BENNY GOLDBERG
THE UNDISPUTED LEADER OF THE WORLD
A MAN OF GREAT COURAGE AND DETERMINATION
FROM A LONGSTANDING FRIEND AND ADMIRER.
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The world’s largest liquor supermarket opens
Johannesburg Stock
Exchange in the afternoon of the
same day and the answer was that
he did the one with the largest
turnover first. That was some joke
that was!
The festive atmosphere of
the grand opening lasted the
entire week during which certain
items were sold at the actual price
they had gone for in 1959, 20
years previously. During that week Pylon to be seen from far away and the parking
stretching from two streets up to the largest
a total of 40 000 people went liquor supermarket
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The world’s largest liquor supermarket opens
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In 1980 I had a visit from Professor Sandra van der Merwe who, with
her husband André, headed the Witwatersrand Graduate School of
Business. She was impressed by the store and with the progress that I had
made and invited me to address the
Business School. Tony Factor was
also chosen to attend.
In introducing us to their
final-year MBA students, Prof Andre
van der Merwe said that Tony and I
were exceptionally good marketing
men. He emphasised that neither of
us had had a formal education. This
Serious buying going on in Benny’s office with created a great deal of interest and
Michael, Sylvia and Stanley with one supplier
we were bombarded with a lot of
questions which we answered,
illustrating various experiences. Tony and I were presented with black
leather writing pads in appreciation, which I still have today.
In 1980 we had the chutzpah
to go onto national TV with an
advert showing a shuttle landing on
the moon with voices from the
shuttle asking what it was that was
so fascinating south of the Tropic of
Capricorn.
Another astronaut answered
that it was the Benny Goldberg
Liquor Supermarket in
Johannesburg, the largest liquor
store in the world.
The shuttle then zoomed
downwards and in a flash a
motorised camera platform was
zapped down a very long aisle,
creating an illusion of length. This
Our very own astronaut - Benny advert caused a great stir and was
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The world’s largest liquor supermarket opens
the talking point of the time all over South Africa and brought in many more
customers.
Benny Goldberg's Liquor Supermarket
became so much of a talking point that it
became recognised as one of the landmarks of
Johannesburg and a tourist attraction in itself.
When it was decided to launch a minitown as a
fund raising project to raise funds for the South
African National Tuberculosis Association,
SANTA, one of the prominent Johannesburg
landmarks the organisers decided to reproduce
in miniature form was Benny Goldberg's. A
Benny on the bridge overlooking
small scale model of the existing exterior of the the store where he either made
announcements to customers or
building, with all the details has been built. gave instructions to staff
There, alongside historic buildings like
President Kruger's House, the Union Buildings, the Castle of Good Hope,
Groot Constantia, the Rissik Street Post Office
and the Table Mountain Cableway, stands
Benny Goldberg’s!
It attracts many delighted children and
their parents, both tourists and locals. Who
would have thought that a model of my shop
would one day be part of a successful
Santarama Minitown fund raising project and
that the funds collected from the entrance fees
would bring in a considerable amount of money
Fair Lady article by Erica Platter,
to assist with the fight against tuberculosis. “The Workaholic”
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The Memoirs of Benny Goldberg
on. She said that she was worn out and her head was buzzing from all the
activity she had seen. She was absolutely amazed at the way Sylvia, much
older than her, was able to multitask and cope with all the demands made on
her, notwithstanding the interruptions by telephone calls and staff queries.
Shortly afterwards an article entitled “Who is Sylvia?” appeared in the
magazine Fair Lady.
Erica’s husband, John was a wine connoisseur who was well known for
his articles on wine. When he published his first wine guide I placed an initial
order for a thousand books. He was totally bowled over but I instinctively
knew that they would be snapped up quickly and how right I was. The book
fitted easily into a pocket or a handbag, and became, and still is, the
reference book for customers wanting to check on John’s ratings.
His second book was an even greater hit and again I was first in with a
massive order, which, as before, sold just as soon as stock hit the shelves.
For well over twenty-five years this book, an annually updated reference,
has become the “bible of the wine industry” and no self-respecting wine
lover would be without Platter’s guide.
A different interviewer was Jani Allan, a well-known journalist and
feature writer for the Sunday Times, who concentrated on business leaders
and whose articles became a talking point each weekend. She was a very
bright woman who quickly summed up what my family and I were like, and
in her article, which appeared on January 3, 1982, she described me as a
Mega Mensch and concluded the article by stating:
“You don’t need road-manners if you are a ten-ton truck. But Benny
has them. It is clear that their home is filled with a rare warmth, love
and respect. He is a very special kind of man and I can only come up
with a slight variation of a description that has been given to him
before:
Benny Goldberg is a Mega-Mensch!”
Jani also included this interview in a book of her interviews which she
published called Face Value.
There was much amusement at an article that appeared in Finance
Week, September 1985.
At a lunch of stockbrokers, attended by Max Pollak the other day, a
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The world’s largest liquor supermarket opens
London guest was having it explained how complex were Sa’s cultural
divisions. It wasn’t only a black/white situation, he was told, but
within the black community there were many tribal differences and
allegiances.
Whereupon the London guest asked the two black waiters in
attendance about their affiliations. Said the one:
“Me, I’m a Zulu. My chief is Gatsha Buthelezi”.
Responded the other:
“Me, I’m from Alexandra. My chief is Benny Goldberg”.
Finance Week
September 1985
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generous donation
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Chapter 15
King of Liquor and Queen of Wine
Life has moved on. We have been officially out of the bottle store for
twenty-five years. We have been blessed with two grandsons, namely
Bradley, who arrived during the Rand Daily Mail wine festival in 1978 and
David who arrived in 1981, the year before we sold the business, while we
were in Hawaii attending a Wine and Spirit Guild Convention, Sylvia has
always been surrounded by her five boys, I think she is hoping to have a few
great- granddaughters that she can enjoy doing girlie-things with.
In 1987, Stanley and Beverlee, Bradley and David moved to
Australia. Then Mark moved to Cape Town. He had moved to a bigger
advertising agency in Johannesburg and worked on different accounts and
then later became a partner with three other people in a newly formed
agency. After spending a few years in this industry, he got tired of the
deadlines and pressures and took a break for a three-month management
course in Cape Town.
He quickly realised what a great life style
Cape Town had to offer, and decided to move
down there permanently. At first he worked in
the fashion world selling textile designs, via his
friend Stan Lurie, whose late father Mike Lurie
had been my good friend. Then, while looking
for a place to live, he decided to renovate an old
house, and ended up on completion, getting a
very high offer for it. As a result, he later
teamed up with Shirley Kaplan Interior Designs
and started working with Shirley, her husband
Syd, and later Benji Kotlowitz, an architect who
became their son-in-law. They bought, rebuilt
David, age 2
and sold properties together, and to this day
they remain very dear friends. Sadly, Sydney Kaplan passed away very
suddenly in January 2007. Mark has been involved in several businesses
since of property development, consumer marketing and electronic media
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King of Liquor and Queen of Wine
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The Memoirs of Benny Goldberg
overseas market. Our involvement with the Swedish market happened quite
fortuitously.
We had known a Swedish lady, for some time. She and her family had,
like us, a holiday apartment in Muizenberg. She had met her husband in
London and subsequently relocated
to South Africa. We were unaware
that her brother, Bertil Nejman lives
in Göteborg, Sweden, where he is
part of a large liquor business
specialising in selling imported
wines to the sophisticated Swedish
market, particularly French, Italian
Mark joins Benny and Sylvia at the Nederburg and Portuguese wines.
Auction, after they had already retired
In 1990 Bertil asked his sister
if she knew anyone in the wine industry in South Africa. She said that she
knew the perfect people to whom to speak, Benny and Sylvia Goldberg. (By
that stage we had sold Benny Goldbergs.)
She questioned Sylvia about whether she could help to get South
African wines exported to Sweden.
Sylvia used to be very involved in
exporting local wine, but as
apartheid-induced sanctions began
to bite harder, it became very
difficult to do so as most European
countries would not allow any South
African wine into their country.
Sweden in particular was a virulent
opponent of apartheid. On the
Michael and Janice Fridjhon join the Goldbergs at strength of her discussion with
the Nederburg Auction
Sylvia, her brother, Bertil, came out
on a visit to Cape Town the following
year and, with his sister acting as his interpreter, we took them on a tour of
numerous wine estates.
“This was the first time that I had the pleasure of meeting so many
fine gentlemen in the wine industry", said Bertil, "As soon as we arrived at
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King of Liquor and Queen of Wine
the first estate, I knew that I was extremely fortunate to be in the company
of the Goldbergs as it was so obvious that this couple was held in high
esteem by everyone in the wine industry. This was expressed very well the
first time we met Mr. Spatz Sperling of Delheim Wines.
"We met over coffee and cake at the delightful coffee shop in
Stellenbosch called Oom Samie se Winkel. Spatz remarked that if he
supplied me with wines for Sweden, he would not need any trade references
because I was a friend of the Goldbergs, whom at that stage had been his
friends and most worthwhile customers for well over 35 years. I described to
him in detail our customer base and the sort of wines we stocked. Spatz, in
his inimitable way, with his unique sense of humour, kept moaning about the
fact that he would have to pick up the bill for the coffee and cakes the girls
had ordered. As the warm conversation continued, the next thing we knew
Spatz had ordered champagne. After we had
finished off two bottles, we seemed to know
each other very much better, and naturally
Spatz insisted that this was his treat."
At that time Bertil’s brother-in-law held
a senior position at Volvo in Göteborg. Bertil
told his family of what he considered to be his
good fortune in making instant contacts
through us. His brother-in-law mentioned to
his South African agent in the motor industry,
who happened to be in the company office at
that time, that Bertil was interested in Mis South Africa, Amy Kleynhans,
importing wines from South Africa. The South with her arm around a coy Benny
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bookings is becoming an
inconvenience."
Sylvia had absolutely NO
experience in household properties,
as we had been fortunate to live in
one house for the first 35 years of
our marriage, and then moved into
an apartment. Fortunately, with
Mark's property experience, we
Executive Magazine article showing Benny and
Sylvia in so-called “retirement” in Muizenberg started a search. Any excuse for us
to explore the Winelands brought us
great pleasure.
By April 1999, we had found them a
delightful home in Franschhoek that we
simply loved. It was a guesthouse with six
bedrooms, all beautifully furnished. Thanks
to the age of internet, whilst we were
viewing the house in Franschhoek, Hendrik
and Bertil could view the pictures on their
computers in Sweden. Hendrik agreed that
the house was very beautiful, but decided
that the distance from Franschhoek to Cape
Town was too great and Stellenbosch was
where his heart was.
Lunch in Stellenbosch with Mark
The following month Mark heard
about a home in Stellenbosch. As
soon as Sylvia walked in, she knew
she had found exactly what the
Swedes were looking for. Once
again, the e-mails went back and
forth and very shortly afterwards
Bertil travelled to the Cape to
confirm the deal. Since 2000, they
have had the pleasure of owning
Benny being showered with gifts on his birthday,
this guest-house, which has quite a
enjoying every moment of it
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steady clientele and someone to look after the house all year long.
When it was Sylvia’s 70th birthday, the Swedish group were there at
the Nederburg estate to celebrate with us and, in true Swedish style, the
four Swedes stood up and sang ‘Happy Birthday’ and a special tribute in
Swedish to "their" Sylvia.
In 1997, Sylvia went to Sweden, whilst in Europe, on her own, first to
Göteborg, and later Sylvia, Bertil and his wife Anne motored to Stockholm to
celebrate the 75th birthday of Arne, his sister Ruth’s husband. This time
Sylvia also met his South African sister in Sweden, not Muizenberg. After
spending a few days in Stockholm, Sylvia returned to South Africa, but was
given strict instructions from Bertil that she had to wander around the duty-
free liquor store at the airport before leaving. To her utter amazement, in
the imported wine section she found a "South African wine area" and was
totally moved to tears when to her delight, she found that the eight South
African wines on display were all part of the wines that she had shipped to
Sweden.
Two years later, whilst in Europe, both Sylvia and I went to Sweden,
but only visited Stockholm. Bertil, Ruth and Arne treated us with warm
hospitality and Bertil arranged for the four of us and himself to go to a
special restaurant on a cobbled road that was closed to motor vehicles. He
had booked a taxi to drop us at the nearest point.
“Unbeknown to me", said Bertil, "the
Goldbergs had decided that our warm
hospitality had exceeded anything they could
have dreamt of, and shortly after entering the
restaurant, Sylvia excused herself, presumably
to go to the ladies, during which time she made
arrangements for the Goldbergs to settle the
bill. I suggested that we look at the wine list
and that the Goldbergs could choose the wines
for the evening and then they could take our
recommendations for fine Swedish food. The
wine list included quite a few South African
wines.
Sylvia’s 70th birthday
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The prices in
Swedish Krone were
high, and with Sylvia’s
quick brain, she realised
that each bottle of South
African wine would cost
at least R700 per bottle.
She subtly suggested
that they could have
South African wines at
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black beard, now slightly grey. Fortunately for us, Bradley travels to South
Africa frequently, not only to see his father and brother, but also of course
his grandparents.
We are so happy to have rare occasions when the five Goldberg men
can be together, but our conversation is no longer devoted to liquor. One of
these occasions was my second barmitzvah, which took place on the 20th of
July 2002, and most recently for the Jewish New Year in 2006 and Passover
in 2007. Fortunately, with e-mail, Skype and telephone calls, we are able to
keep close contact with Bradley in Australia and David in Plettenberg Bay,
Stanley wishing his parents a fond, sad farewell Stanley with his two sons at David’s
on their departure after David’s barmitzah in barmitzah
Sydney, Australia in 1994
David’s Barmitzah
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A toast to my customers and friends
I have been blessed with many good friends and my life in the liquor
business has given me some wonderful memories and I have touched some
lives.
I was moved by an appreciation that our friend Kevin Hedderwick sent
us in which he mentioned that even though his career had taken him out of
the liquor business we have always stayed in touch. He wrote that he
regretted that the Benny Goldberg landmark in Louis Botha Avenue had
ceased to exist and said:
Kevin said that when he arrived on the Reef in 1980 just the sheer
mention of the name Benny Goldberg , used to instil fear in the hearts of
many of the liquor salesmen. When he got to know me better he decided I
was an absolute 'pussycat'. Sunday Times called me a Mega-Mensch, but
whatever I am called, I am a sucker when it comes to helping people in
need. I find it difficult to turn people away if the cause is genuine.
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Thus it was that when Sid Melman, the PRO for the Glenoaks Lions
Club, asked me to implode the cooling towers of a power station – legally - I
agreed. He had had the brainwave of trying to get money for charity out of
this act of demolition and had approached the Johannesburg City Council for
permission to allow a non-official to “push the button” and pay for the
privilege.
It appealed to my sense of fun and nonconformity. After all, how
many people are able to blow up a building that was known either as a
concrete monstrosity or as a valuable relic of Johannesburg (depending, of
course, on which side was
presenting the argument for the
preservation of the Newtown
Cooling Towers)?
The cherry on the top was
that the money I was donating for
the privilege of changing the skyline
of downtown Johannesburg forever
Benny, having pushed the lever, watches the would go towards two of the
Newtown towers crumble
Glenoaks projects – their Operation
Bright Sight which manufactured
and donated spectacles to the needy and the Alexandra Old Age Home.
Vision and the aged - two very needy causes. I was glad to help. Whether or
not one agreed with those implosions, at least this time some very needy
people were able to benefit and that in itself made it worthwhile.
So, one Sunday morning we assembled on the roof of the municipal
housing department’s building with a number of dignitaries. They were
there to watch the demise of two of the Newtown Cooling towers. I was
there to do the job. Just a little turn of a handle and those huge structures
were demolished. It gave me a sense of awe. Fifty years previously it had
taken many labourers 128 weeks and much effort to erect those two towers
and that Sunday it took 12 seconds for them to collapse. I watched as the
buildings staggered, sagged and crumbled to the ground.
I was not the only one. Hundreds of mums, dads and small children
were also watching, as well as camera-carrying lovers of spectacle. After the
dust had settled on the destruction of one of Johannesburg’s historical
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A toast to my customers and friends
landmarks, the crowd clapped and we dignitaries on the roof settled down to
mark the event with champagne and smoked salmon.
Ironically it cost more to have the towers imploded and the rubble
removed than it took to build them fifty years previously. This event was
screened that evening on the main SABC Evening News. Naturally, we
recorded this programme. What fun this was for our grandsons, Bradley
and David. They watched the implosion and collapse of the towers with
fascination, and then they rewound the tape to watch the towers erect
themselves again in slow motion. This gave them hours of pleasure!
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The kidney was removed in 1969. When Sylvia had a minor operation
performed at the Brenthurst Clinic in 1970, an elderly night sister walked in
one evening when I was visiting her, and said to me,
"Oh, Mr Goldberg! I am so happy to see you alive! Last year when you
had your kidney removed, we thought we were losing you."
I was delighted to prove that they were wrong and I am with G-d's
help still alive and will soon turn 88.
From walking on my knees, which always brought much laughter, I
eventually had to pay the price and have had two knee replacements.
Unfortunately, dental implants were not meant for me and I
eventually gave up on them.
I would like to propose a toast to my customers and friends –
LE’CHAYIM – To LIFE!!!
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the day, which was normally shorts and a T-shirt, and for “formal” wear, a
tracksuit. Benny remained a non-conformist in every way until the very end.
In 2007, Benny, who had deteriorated visibly and was not swimming
as much as usual had started complaining of dizziness. After trying
numerous medications for dizziness there was no improvement and he went
for medical check-ups to his dermatologist and his “guru” and most
respected, specialist physician pulmonologist who had years ago fondly
summed up Benny in two words “Geriatric hooligan”. This name was very
apt. This physician wrote to me, after Benny’s demise, to tell me that he had
noticed a vast deterioration at the end of May 2007, and that he knew the
end was near as “the body was tired”. He agreed that Benny was well
enough to travel back to Johannesburg and wished him well, and, as always,
begged him ONLY to cut down on his cigar smoking – NEVER to give it up, as
he was not prepared to take away one of Benny’s great pleasures.
On Sunday the 10th of June we returned to Johannesburg and went to
see our local GP, a brilliant diagnostician. He felt there was nothing he could
possibly do about the dizziness and recommended that Benny see a
cardiologist. On Friday the 6th of July we saw the cardiologist who was
extremely friendly as he had known and respected Benny’s late brother
Max, who was the medical TB Officer of Johannesburg. After numerous
tests, he said it was amazing that Benny’s heart was as strong as the heart
of a much younger person. As there was certainly no blockage, he
suggested that we see an ENT surgeon who might just find that the cause of
the dizziness lay in the semicircular canals in his ears.
On Sunday the 8th of July, we had a fun breakfast at Sandton City with
our dear friends of so many years. On Monday the 9th of July, we managed to
get an appointment with the recommended ENT surgeon, who after a
thorough examination, assured Benny that he had a cure for his dizziness.
As we were leaving the clinic, I called Mark, who had arrived in
Johannesburg an hour earlier, and told him the good news that the dizziness
would probably disappear. This was our celebration afternoon. I mentioned
that the doctor had given Benny a script and we decided to meet Mark at a
coffee shop that Benny liked in the Killarney shopping centre, and I would
collect the prescribed medication from the nearby chemist.
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Mark and I ordered waffles and cappuccino and our Benny naturally
went for his most favourite food which was a hamburger, chips and Coca
Cola. We all felt very optimistic and were enjoying this outing. Mark went
off to do some shopping in the centre, I went off to the chemist, and Benny
was left sitting at the table still finishing his food.
When I returned, Benny was half way through his second Coca Cola
and had already paid the bill, but he did not look well. I suggested that we go
home and, as one of the waiters was helping me, to assist him from his chair,
I noticed that his left leg was sliding and realised immediately that
something was wrong. With the kind assistance of the staff, I put him back
onto the chair and saw that his left hand was also clenched.
I immediately phoned Mark who returned in less than a minute and we
were able to contact our own General Practitioner on his cell as the time was
now after 5pm. What a boon cellphones are!
We are truly fortunate in Johannesburg to have an organisation called
Hatzolah, which is a voluntary ambulance service renowned for its speed
and efficiency. Because of bad peak hour traffic, it took Hatzolah about ten
minutes to arrive and they then went into action with great efficiency. I
travelled with Benny in the ambulance, with the siren going, Mark following
behind in the car.
During this ride, the dedicated band of young men were checking his
vital signs all the time and relaying the information to the emergency
section of the clinic we were going to, while Benny continued to answer the
questions put to him. Fortunately, our GP was also in contact with the clinic.
On arrival the young Hatzolah men rushed Benny straight through to
the X-ray department where a brain scan was performed, after hours, and
such was the efficiency between them and Mark, that within three quarters
of an hour after the incident, Benny was in a bed in the ICU. The neurologist
on duty confirmed that Benny had had a slight stroke and that the prognosis
for a complete recovery was good. Whilst Benny was being made
comfortable, I went down to the Admissions Desk to fill in the necessary
paperwork, leaving Mark with Benny in ICU. I was then informed that only
Mark and I would be allowed to visit him during visiting hours only - between
7 and 8 pm.
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She switched on the lights to make sure she wasn’t dreaming! Benny
was wide-awake and had actually sung his celebratory song. The next
morning, we put balloons and HAPPY BIRTHDAY signs in the ward, we had a
party for the nursing staff, and many calls and some gifts were received.
However, Benny remained silent all the time.
The following day after tests were completed, it was established that
there had been complications. There had been an infection and Benny had
gone into renal failure very quickly. He was immediately transferred once
more to ICU where he remained on dialysis for 12 days, with no change to
his condition whatsoever. During this time, our Rabbis visited him and
prayers were constantly said. Benny’s heart remained strong right to the
very end, and the family all knew that Benny would decide when it was time
for him to go. The family had all spent private time saying their own personal
goodbyes.
Rabbi Aharon Rose of Waverley Shul spoke at Benny’s funeral. He sent
the family the eulogy he made but emphasised that as his words had came
from his heart, he could not remember everything he said.
Mark and Stanley felt that Rabbi Rose’s eulogy made it seem that
Benny was there smiling down on all of us. There was a smile on most
people’s faces, very unusual for such a sad occasion. Knowing and loving the
man as we all did this was a typical Benny event, everyone smiling at him.
Benny Goldberg was literally ‘larger than life’. His name became
a company, then it became a concept. But it wasn’t just Benny,
as the name might have you think. It was Benny and Sylvia,
working together and going home together.
Their marriage wasn’t just from 5 to 9 – it was 24 hours a day. So
their 54 years together were more like 108 years of marriage for
the rest of us! They forged a wonderful partnership; Sylvia
providing the grounded and stable influence that enabled
Benny, well, to be Benny; to be ‘out there’ coming up with new
ideas, creating.
But Benny was more than just Sylvia’s life-partner; he was a
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The Memoirs of Benny Goldberg
over. I only have vague recollections of some of the people and often ask
my sister if somebody came to our home during that time. I had not realised
how many lives Benny had touched. Benny would be proud to know that
both of his sons, Stanley and Mark, attend Shul every day to say Kaddish.
I am including a few of the messages of condolence I received, firstly
because I found them meaningful and secondly, because they reveal
different insights on Benny’s effect on people.
One of the letters received was from Muizenberg friends who wrote
that they had just heard the news and their first reactions had been that
Muizenberg would now not be the same anymore as far as they were
concerned. They went on to write that each day over the past 30 years on
their walks they had watched Benny swim and had lately seen him being
taken for swims by a gentleman from the car park.
They thought Benny’s love for life was amazing and observed that
even when he could hardly walk he would not be deprived of his love for the
sea in Muizenberg.
They added that “Benny was just a great guy - a man’s man and his
love for you and the kids was special to say the least. We remember him well
and we shall all miss him.”
There were some messages from family and friends who tried to give
me comfort by acknowledging how difficult it would have been for us to have
lived with the consequences of a stroke, like:
“…but Benny with his energy and short fuse, would have hated to be
shackled to a semi-paralysed body and as long as he did not suffer, it was
probably for the best.”
“…We have an enduring memory of a very special lady, whose
devotion, attention and care to her ailing husband was awesome. And we're
very much aware too that it was a particularly difficult labour of love,
especially in Benny's latter years.”
“Our thoughts are with you. Draw comfort from the wonderful
memories you have of all the years you were blessed to share. You can feel
proud of how you stood by him and cared for him through thick and thin.
Syl, you are truly an aish et chayel.”
There were condolences from people who remembered his warmth
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The Memoirs of Benny Goldberg
Mrs. Sacher, your mom, making fabulous food, pickled fish, and all the
really good Jewish fishy things I loved. That wonderful trip I took to
Muizenberg where Benny thought it cool that I came out with
stragglers every time I went in the water. I miss you at times like
these.
A second cousin who was compiling a 126-page family tree called
from abroad last year, at the same time as we were writing this book, and we
spent a lot of time rounding up the Goldberg family, children, grandchildren,
great-grandchildren and all their history. This family tree stems from
Benny’s late mother, Rebecca and twin brother, Ben, and in this process,
purely by e-mail, we had a lot of fun and got to know each other. She wrote:
I have no words that can express how truly sorry I was when I heard of
your loss .In doing the family tree, I got to know so many wonderful
people, but the ones that made the greatest impression on me were
you and Benny. I know how much you meant to each other. I am so
grateful that I had the opportunity to learn a little about him. He was
truly a great man and as Jimmy Krikler said in his book “a remarkable
character”. Benny's absence will be felt by many people.
There is an African saying “When an old person dies, it's like a library
has burnt down”, and I think you have done the greatest mitzvah by
writing Benny's life story, so his memory will always live on.”
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When his father, Sam, who was in the hotel business, died suddenly,
Benny helped run Bertram’s Hotel in Johannesburg and decided the
liquor industry was where his future lay. He got his first bottle store
licence at the age of 33 and started his business with a few hundred
pounds.
A year later he made one of his wisest moves when he married his wife
Sylvia. Goldberg was streetwise and obstinate but he had no
arithmetic skills. “If I buy this for 90c and add 10%, can I sell it for less
than a rand?” he once asked a schoolboy doing a stint at his store.
Fortunately Sylvia, who had worked for an auditing firm, did know her
figures, and they made a formidable team. She had a genius for
m a n a g e m e n t a n d
administration while
Goldberg who hated shopping
had a genius for knowing
what customers wanted.
One of the things he knew
they did not want was to
stand in a queue. “If there are
eight checkouts and eight
customers, then there must
also be eight cashiers,” he
said, “I hate queuing. I
Picture of Benny that appeared in the Sunday
couldn’ t expect anyone Times obituary
shopping at my store to wait
unnecessarily.”
He built what he boasted was the longest counter in the country, some
20m long, manned by enough staff so that no customer was kept
waiting. In 1969 he built the country’s first liquor supermarket, named
after himself. He got rid of the counter, introducing self service so that
the customer could browse.
He made his staff wear T-shirts with the words “I WORK HERE”
emblazoned on the back. What he hated about supermarkets, he
explained, was not knowing who to ask about something.
Goldberg blew the whistle on the Witwatersrand Bottle Store Keepers
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This Sunday Times article was read by Derek Watts, the presenter of
the prime television programme Carte Blanche, who then mentioned him on
Carte Blanche. This is what Derek said at the end of his recorded
programme:
“I saw in today’s paper that Benny Goldberg had died in Johannesburg
at the age of 88. Many people will remember Benny for revolutionising
the liquor trade in this country. At one stage he owned one of the
world’s biggest bottle stores. He was a wonderful character. I
remember him well in that store.”
(Carte Blanche, Sunday 26th August 2007)
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