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12 Angry Men is a classic illustration of Kouzes and Posner’s leadership behaviour Challenge the
Process. It is the hottest day of the year, everyone is keen to escape the stifling jury room, and Juror
8’s stand leaves him ridiculed and unpopular.
Seeking to challenge the accepted view, he enlists a number of influencing techniques to support
him.
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2. Deal
To gain early agreement to further discussion, Juror 8 proposes a deal: if a secret ballot finds at
least two jurors in favour of acquittal, they’ll discuss the case further. If not, he’ll accept the majority
view. The gamble pays off, with the elderly juror changing his vote and the remaining jurors
committed to their part of the deal.
3. Build alliances
It’s not easy being the lone dissenter – but that doesn’t mean you’re wrong. At the start, Juror 8
needs just one person to support his request to discuss the case further. Gradually, others are
persuaded by his arguments, and the momentum builds as they re-examine their own niggling
doubts and identify further loopholes.
This last technique has an associated lesson for leaders. How often do we allow our own
preconceptions to go unchecked? Constantly re-examining the reasons for our own views and
opinions can lead to far better decisions.
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