Documente Academic
Documente Profesional
Documente Cultură
1) Name of financial institution/bank from which you have taken/applied for home loan
____________________
6) Why this financial institution/bank to apply for a home loan. Rank the factors from
1-7 in the order of preference (1-highest rank to 7-lowest rank)
It’s Known Service Low Less Near to Less
Reputation personnel in quality/Facilities Interest rate processing residence processing
Bank fee time
7) For the following factors, rate your financial institution/bank on a 5-point scale:
8) Based on your experience, rate your satisfaction level at your financial institution/bank
on a 5-point scale:
5-Highly satisfied 4-Satisfied 3-Neutral 2-Not satisfied 1-Highly dissatisfied
5 4 3 2 1
a) Desired loan amount sanctioned
b) Documentation procedure
c) Processing fee
d) Rate of interest charged
e) Processing time
f) Hidden cost/unknown deduction
g) Down payment
h) Repayment terms
i) Complaints and grievance service
j) Insurance program to protect the payment
of installments
k) Relationship with bank/financial
institution
l) Pre-closure terms
m) Response given to your queries
n) Overall how satisfied are you?
9) Rank the most influencing loan factors for taking a home loan:
desired loan amount being sanctioned
interest rate
repayment terms
processing fee
speed of approval
documentation procedure
documentation charges
pre-closure terms
insurance protection
additional loan
Complaints and grievance service