1.

MEET THE EMPLOYER

Content: A nice, confident greeting and a mention of your interest in the position.

Example

Hello Bradley, How are you today? I would love the opportunity to discuss this position
with you.

2. ASK QUESTIONS

Content: Intelligent questions about the job post. Don’t include this section unless you
really have good questions to ask.

Example

I have a few questions though:

1. Is your customer support platform integrated with your Website?

2. Do you use a remote desktop control system, or a conference and screen sharing
application for remote support?

3. PARAPHRASE THE JOB POST

Content: Make a short summary of the post to show the person you read the entire
post and understand what is required (this matters to clients.)

Example

I read through your job post and can see you need a customer service representative
who is skilled in WordPress and Joomla development, and who has some previous
experience in creating support documentation. I can also see you plan to implement an
online knowledgebase.

4. SUGGEST A SOLUTION
Content: If the client has mentioned an issue they are trying to resolve, try to offer a
solution. Even when no issue is mentioned, you can research the client and find out if
there is something they can do better and tell them how.

Example

About the knowledgebase you plan to create, I would suggest that we use the WP
Knowledgebase plug-in to achieve this. This way, we would only need to copy the text
and pictures from your current PDF guides into a section of your WordPress blog, and
the knowledgebase will be available to your users within a week.

5. EXPLAIN YOUR SKILLS

Content: Highlight your skills and experience and match them to the paraphrase above.

Example

I have over 3 years experience in customer service, most of which involved technical
support for software clients while I worked with software_company_x. In that position, I
was also responsible for creating user guides and testing and documenting new and
upgraded features.

On the side, I have also been developing WordPress and Joomla websites, with over 10
of them in my portfolio, most of which required theme and plug-in customizations. Here
are a few samples of sites I’ve created. Link1, Link2.

6. SUGGEST FURTHER DISCUSSION

Content: Suggest a video or voice call. Explain your availability.

Example

I suggest we go over these details via a video or voice call, and I am available through
Skype or hangout. Please fix a time that works for you and apprise me of it. I am
currently available for 20 hours each week and would be happy to dedicate this time to
your company.

7. END WITH OPTIMISM

Content: One short paragraph that shows you are optimistic about the position, and
then your final greetings.

Example

Thanks for your time. I look forward to a chance to work with you.

Best Regards,

(Your name)