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CONTENT STANDARD
PERFORMANCE STANDARD
LEARNING COMPETENCIES
b. Field Labs- Field labs are engaging to students because they can
experience the science that they have been taught in the classroom.
I. DIAGNOSTIC ASSESSMENT
A. Multiple Choice
Direction: Read the statements carefully and write the letter of your best
choice in your answer sheet.
4. In this stage, the needs of the target market are identified, reviewed and
evaluated.
a. Concept Development
b. Economic Analysis
c. Project Development
d. Refine Specification
5. This is generated by examining what goods and services are sold outside by the
community.
a. Business Creation
b. Business Pricing
c. Business Concept
d. Business Idea
6. The government agency that has the authority to regulate, supervise, and license
all tourism sub-sectors
a. Department of Interior and Local Government (DILG)
b. Department of Tourism (DOT)
c. Philippine Tourism Authority (PTA)
d. Philippine National Police (PNP)
7. This kind of tourist destination will surely bring relaxation and relieve stress to the
visitors during their spare time. Some of which are theme parks, casinos, fitness
centers, and spa centers.
a. Entertainment
b. Shopping
c. Recreation
d. Education
10. Travel Management Company (TMC) performs the following role in the travel
distribution cycle, except
a. As retailer
b. As product producer
c. As counselor
d. As profit earner
11. A type of business entity organized by two or more individuals who agree to
share responsibilities with regard to business management and finances.
a. Sole proprietorship
b. Cooperative
c. Corporation
d. Partnership
12. This TMC department segment will benefit when the marketing plans are
effectively delivered to the consuming public.
a. Personnel
b. Sales
c. Accounting
d. Operations
13. One factor that motivates travelers to visit places is the recognition that they
receive from locals because of their distinguished social status, achievement,
education, and good reputation. This describes
a. Interpersonal motive
b. Cultural motive
c. Status and prestige
d. Physical motive
16. Type of tourism Aling Nenita does by visiting various churches in Luzon during
the Lenten season.
a. Historical tourism
b. Religiuos tourism
c. Eco-tourism
d. Cultural tourism
17. A kind of traveler who is willing to pay more for as long as the best travel
services will be given to him
a. Regular traveler
b. Budget traveler
c. High-end traveler
d. Corporate traveler
18. The part of the Philippine map that defines all symbols, colors, and other
markings used in the illustration.
a. Label
b. Scale
c. Title
d. Legend
21. The continent land area where you can find nature’s wonder, the “Great Barrier
Reef”
a. North America
b. South America
c. Oceania
d. Asia
22. Below are the typical functions of a Computerized Reservation System (CRS),
except
a. Confirm seat availability information
b. Cancel existing reservations
c. Provide reservation information
d. Sell tickets for multiple airlines
23. This refers to Worldspan’s pre-ticketing fare tool that protects airline against
incorrectly priced or reissued tickets.
a. Worldspan FareSource
b. Worldspan SecuRate Air
c. Travelport Rapid Reprice
d. Travelport FareVerified
25. What Department of Tourism office formulates the tourism standards, approves
the construction of tourism establishments, and accredits the operations of travel
agencies?
a. Planning, Product Development and Coordination
b. Tourism Promotions
c. Tourism Services and Regional Offices
d. Internal Services
28. The name of a flight that operates between two cities and makes a change online
or interline in one or more cities en route
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
29. Contains flights of all airlines between a specific city pair for one-week period.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels
30. A term that refers to the coming together of a group of people with similar
interests to accomplish some predetermined goals or purposes
a. Meetings
b. Seminars
c. Workshops
d. Incentives
33. This refers to any private meeting or secret assembly such as that is held to elect
a new pope which may also be applied in the boardroom of a corporation, when the
directors meet in secret to discuss a possible hostile takeover
a. Clinic
b. Retreat
c. Conclave
d. Assembly
34. The name of those travelers of executive rank, directors, assistant and executive
vice presidents, presidents, chairs and the like, traveling to represent the company in
events overseas, or to attend corporate affairs in a multinational setting
a. Mariners
b. Corporate Executives
c. Businesspersons
d. Land-based overseas workers
35. Refers to the cheapest class of service, featuring upholstered benches on each
side which can sit up to three people
a. Executive Sleeper Class
b. Family Sleeper Class
c. Deluxe Class
d. Economic Class
36. This flight class has air-conditioned reclining chairs, two on each side of the
cabin.
a. Executive Sleeper Class
b. Family Sleeper Class
c. Deluxe Class
d. Economic Class
37. The largest interisland shipping company in the Philippines today, that operates
the “Sail Away” inclusive tour packages
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
40. Refers to a retail business that sells travel products and services to customers on
behalf of suppliers
a. Travel Agency
b. Retail Agency
c. Product Agency
d. Suppliers Agency
41. The name of the card that provides health and accident security overseas in a
manner that the host in-country handles all the necessary requirements a traveler
may have.
a. Tour Card
b. Multipurpose Card
c. Assist Card
d. Departure Card
46. A publication of the Reed Travel group which offers a comprehensive listing of
hotels worldwide
a. Resort and Travel Index
b. Hotel and Travel Index
c. Reed Travel Index
d. Comprehensive Hotels and Reed Travel Index
47. Brings its unique style to the sea with its ships Disney Magic and Disney Wonder
a. Super Disney Ferry
b. Land Cruise
c. Disney Cruise Line
d. Princess Cruise
48. Refers to a special travel arrangement for pilgrims, students and any other form
of travel that does not fall under the previous category.
a. Ad Hoc
b. Ad Coalium
c. Ad Initio
d. Prima Facie
Answer key:
1. B 16. B 31. B 46. B
2. D 17. C 32. A 47. C
3. C 18. D 33. B 48. A
4. A 19. A 34. A 49. D
5. D 20. C 35. D 50. A
6. B 21. C 36. C
7. C 22. D 37. A
8. A 23. D 38. A
9. A 24. C 39. A
10. B 25. C 40. A
11. D 26. B 41. C
12. B 27. A 42. A
13. C 28. D 43. B
14. B 29. C 44. A
15. D 30. B 45. A
II. INTRODUCTION
In this module you will learn more about entrepreneurship and the
entrepreneurial competencies related to Travel Services. You will have a first-hand
experience in educational activities leading to personal assessment of your
entrepreneurial competencies and assessment of entrepreneurial competencies of a
successful Travel Agent within your province. You will also have some activities to
align your competencies with the competencies of successful practitioners.
Moreover, this module is designed to stimulate your mind to think about
entrepreneurship, its role in the business community in particular and to the
economic and social development in general.
IV. PRE-ASSESSMENT
Guide the students to answer honestly and individually the pre-assessment
found in this module. Give them a time limit and ask them to write their answers on
their notebook.
Let the learners score their answers for the purpose of recall. Together with
the students, analyse the results of the pre-assessment to determine where they are
in terms of background, both in knowledge and skills; their strengths and
weaknesses as your bases for planning instructional activities.
Direction: The following are guide questions which encapsulate the entire module.
Write your answers on your assignment notebook, then share these to the class.
B. What entrepreneurial activities do you know and are capable of doing which
are related to Travel Services?
C. Given the opportunity to own a business that relates with Travel Services, are
you confident to manage it? Explain your answer.
D. What do you think are the most important competencies you must possess in
order to be successful in running your chosen business?
Direction: Choose the letter of the best answer. Write your answer on a separate
sheet of paper.
1. This is generated by examining what goods and services are sold outside by
the community.
A. Business Creation C. Business Concept
B. Business Pricing D. Business Idea
2. A process of making a new product to be sold to the customers.
A. Product Analysis C. Product Development
B. Product Conceptualization D. Product Implementation
3. These are luxuries, advantages and desires that every individual considers
beyond necessary.
A. Wants C. Requirements
B. Desires D. Needs
4. This is the factor or consideration presented by a seller as the reason that one
product or service is different from and better than that of the competition.
A. Unique Selling Plan C. Unique Pricing Policy
B. Unique Selling Proposition D. Finding Value-Added
5. In this stage, the needs of the target market are identified, reviewed and
evaluated.
A. Concept Development C. Project Development
B. Economic Analysis D. Refine Specification
6. This is the introduction of a new idea to make the products and services more
attractive and saleable to the target customers.
A. New Idea C. Product Development
B. Creativity D. Innovation
7. A managerial tool used to assess the environment to gather important
information used for strategic planning.
A. Environmental Scanning C. WOTS Analysis
B. SWOT Analysis D. Survey Analysis
Answer Key:
1. D 6. D
2. C 7. B
3. A 8. C
4. B 9. D
5. A 10. D
Direction: Read and study the guide questions below. You may use a separate
sheet of paper to write your responses to the guide questions.
Directions: Using the PECs Checklist, assess yourself by indicating a check (/)
mark in either strengths and/or development areas column. Interpret the results by
counting the total number of check marks in each of the columns. After
accomplishing the checklist, form a group and share your insights and experiences
why you come up with that personal assessment.
1. What were your preparations before you engaged in this type of business/job?
2. What are your special skills/characteristics that are related with your
business/job?
3. How did you solve business-related problems during the early years of your
business operation?
4. Did you follow the tips from a successful businessman/practitioner before you
engaged in your business?
5. What are your best business practices that you can share with aspiring
students?
6. What are the salient characteristics, attributes, lifestyle, skills and traits that
made you successful in your business/job?
Directions: Using the table below and the information generated from Task 5
(Interview), prepare an action plan that indicates how you would align your PECs to
the PECs of the successful entrepreneur/travel agent in your province.
Task 3: Interview
- -
- -
- -
- -
- -
- -
- -
Strategize:
2. Prepare a short narrative report about the aforementioned topics. You may
highlight the “aspect” that intensifies your knowledge of product development.
Reading books and watching videos have been considered as one of the
most effective educational activities that help learners deepen their understanding of
certain topic. In this particular circumstance, you will be asked to conduct an extra
readings and video viewings on the following topics.
After successfully performing the assigned task, make a narrative report about
this and share it to the class.
1. Identify
7. Prepare a Customers Need 2. Target
Development Plan Specifications
Direction: Generate a clear appealing product brand with logo and tagline.
Logo
________________________
Tagline
CONTENT STANDARD
PERFORMANCE STANDARD
LEARNING COMPETENCIES
I. INTRODUCTION
Quarter I includes two Lessons. Lesson 1 discusses the totality of the
Philippine tourism industry with emphasis on the vital functions of the different
government tourism offices and its attached agencies, as well as the role of private
sectors in uplifting the country’s credibility as one of the best tourist destination in the
world. Lesson 2 of this quarter details the basic functions of Travel Management
Companies (TMC)/ Travel agencies as intermediaries and distributors of travel
products to the end-users.
III. PRE-ASSESSMENT
Pre – Test 1
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your choice in your
answer sheet.
4. The government agency that has the power to implement policies on air travel
safety.
a. Philippine Ports Authority
b. Department of Foreign Affairs
c. Bureau of Immigration
d. Civil Aviation Authority of the Philippines
6. What is the only government controlled tourism agency that has a board of
trustees institutionally drawn from both private and public sectors?
a. Philippine Tourism Authority
b. Philippine Convention and Visitors Corporation
c. Department of Interior and Local Government
d. Department of Tourism
8. This establishment is suitable for motor travelers looking for inexpensive lodging
services at their own convenience?
a. Motel
b. Condotel
c. Corporate Hotel
d. Resort Hotel
10. This government agency is mandated to monitor the entry and exit of foreign
nationals in the country.
a. Department of Transportation and Communication
b. Department of Public Works and Highways
c. Civil Aviation Authority of the Philippines
d. Bureau of Immigration
B. ANALOGY
Direction: Supply the word/phrase that can satisfy the missing argument. Write only
the letter of your answer on the space provided.
List of Roles:
1. Undertakes researches
2. Motivates the public to participate in tourism
3. Deals with public relations
4. Serves as gateway to the success of tourism
5. Provides physiological needs to tourists
6. Formulates tourism standards
7. Promotes the country’s tourism industry
8. Performs administrative services and support
9. Facilitates the mobility of goods and services
10. Provides comfort to tourists
Answer Key:
A. Multiple Choice B. Analogy
1. C 1. A
2. B 2. C
3. B 3. D
4. D 4. B
5. A 5. C
6. B 6. D
7. C 7. B
8. A 8. A
9. B 9. D
10. D 10. D
B. Process
Let learners determine the roles of the various sub-sectors of the private
sectors that comprises the tourism industry.
C. Understand
QUICKWRITES
Directions: Shortly explain the roles and responsibilities of the following Department
of Tourism offices.
Office of the Tourism Secretary
QUICKWRITES
Direction: Shortly explain the difference between the two key terms presented
below.
Cruise Ship
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Hotel Motel
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Recreation/Leisure Entertainment
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
SELF –ASSESSMENT QUESTIONS
1. What are the vital roles of the government and private sectors in the
Philippine Tourism Industry?
2. What will be the possible conflicts if the tourism policies of the government
are not communicated well to the public?
3. Given the chance to become the Secretary of Tourism, what policies will
you impose to better improve the Tourism Industry of our country?
SCORING RUBRICS FOR ASSESSING QUICKWRITES
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
Visit websites associated with the chosen topic and compile information about
the following areas:
1. Unique descriptions of the tourist destination
2. Government and NGO environmental protection programs
3. Role of the public in the preservation of the environment and
heritage sites
Scoring Rubrics
10 - Can perform this skill without supervision and with initiative and
adaptability to problem situations.
5 - Can perform this skill satisfactorily but requires some assistance and/or
supervision.
Suggested Activity:
Try To Do This!
Visit the best of the best Philippines (website: wwww.bestofthebestapp.ph),
then download the app in your smart phone. Play with an interactive map that
surrounds you. This is an augmented reality app.
A. Know
WORD HUNT
Direction: Mark the ten (10) hidden words that you can find in the puzzle below
based on the lesson discussed.
T R A V E L P R O D U C T P
N E T P L U S W L F W L K R
O V J B N K U F T I F N Z O
I K H W Y O N J B M O Y W F
S R C B F H I Y H D C F D E
S B W H Q W M I V N L T K S
I K I R T N E V E N D E E S
M L J O K I T G Q T W I W I
M T W D F D A B V F O L Q O
O V O N H L R J G D S F V N
C W Y E E N T W D L Y W T A
N J K V F B K Y K B K H J L
W I A D M I D D L E M A N F
Q R N W Z H W J O H J L W E
T F K B F S U L P T S O C E
2. Assist learners in determining some of the benefits that consumers may get
from booking through a travel agency.
TRUE OR FALSE
Direction: Write TRUE if the underlined word/phrase in the statement is correct; and
write FALSE if it is wrong. Put your answer on the space provided.
__________ 3. When a travel agent assists the client in obtaining the required travel
documents, he is allowed to collect professional fee from the latter.
__________ 6. Cost-plus means collecting a professional fee from the client for the
agent’s efforts in searching travel information and processing travel arrangements.
__________ 8. After agreeing with all the TMC recommendations, the travel agent
will process the travel arrangements and issue proofs of reservations. The vendee is
now considered as a client of the company.
__________ 9. The TMC will no longer assist the client in case of deal cancellations
and refund due to untoward circumstances.
__________ 10. Professional fee is deducted from the original price of product or
services offered by the vendor.
Answer key:
A. True or False
1. True
2. False
3. False
4. True
5. False
6. True
7. False
8. True
9. False
10. False
2. It takes care of any activities that may bring public awareness about the company
and the products or services it offers.
4. It is responsible for the processing and delivery of the actual tour activities in the
field as included in the itinerary.
6. This department segment will benefit when the marketing plans are effectively
delivered to the consuming public.
7. It acts as the implementer in the delivery of the company’s core product which is
to serve as intermediary between the suppliers and the clients.
9. He/she monitors the normal office services catered by the TMC such as advising,
information seeking, processing, reserving and ticketing, and securing of the travel
documents for the clients.
Answer key:
1. Accounting
2. Marketing
3. Personnel
4. Tour Operations
5. General Administration
6. Sales
7. Operations
8. Finance
9. Travel Supervisor
10. Product Development
Answer key:
Local
Office of Mayor Department of
DTI / SEC Government
(License to Operate) Tourism
Unit
Fire Safety Clearance Articles of Proof of Inbound Barangay
Certificate of Electrical Partnership/ /Local Tour Clearance
Inspection Incorporation Operations Articles of
Certificate of Tour packages with Partnership/
Occupancy Tariff Incorporation
Barangay Clearance Latest Income Tax List of
Articles of Return Employee
Partnership/ Mayor’s Permit Surety Bond
Incorporation Receipts of booking
List of Employee from hotels/ resort
Surety Bond Articles of
Partnership/
Incorporation
List of employee
Surety bond
______________
______________
______________
_______
______________ ____________
______________ ____________
______________
____________
__________ Functions of
TMC/Travel _________
Agency
______________ ____________
______________ ____________
______________
____________
_______
_________
QUICKWRITE
Direction: Complete the diagram below by writing your understanding about the
details of the concept given.
_____________
_____________
_____________
_____________
_____________
_____________
__
_____________ ____________
Characteristics
_____________ ____________
of TMC/ Travel
_____________ Agency ____________
_____________
____________
_____________
_____________ ____________
__ ________
_____________
_____________
_____________
_____________
_____________
_____________
__
QUICKWRITE
Direction: Shortly explain the difference between the two given terms below.
Rate-Minus Cost-Plus
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Vendor Vendee
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
2. Process learners’ idea about the forms of business ownership suitable for a
travel agency
QUICKWRITES
Direction: Write your understanding about the following forms of business
ownership.
1.
Sole Proprietorship 2.
3.
Partnership 2.
3.
1.
Corporation 2.
3.
Management Company?
2. What are the things that should be remembered in establishing your own
business?
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your choice in
your answer sheet.
1. This establishment is suitable for motor travelers looking for inexpensive lodging
services at their own convenience?
a. Motel
b. Condotel
c. Corporate Hotel
d. Resort Hotel
4. It is a government agency that has the power to implement policies concerning air
travel safety.
a. Philippine Ports Authority
b. Department of Foreign Affair
c. Bureau of Immigration
d. Civil Aviation Authority of the Philippines
7. This government agency is mandated to monitor the entry and exit of foreign
nationals in the country.
a. Department of Transportation and Communication
b. Department of Public Works and Highways
c. Civil Aviation Authority of the Philippines
d. Bureau of Immigration
B. ANALOGY
Direction: Supply the word/phrase that can satisfy the missing argument.
Write only the letter of your answer on the space provided.
C. ESSAY
Direction: Explain the following questions on a clean sheet of paper.
1. What are the roles of the government and private sector in the Philippine Tourism
Industry?
2. What are the similarities and differences between the traditional and the new
trends in the distribution of travel products and services?
3. How Travel Management Companies (TMC) / travel agencies benefit from being
an intermediary between vendors and vendees?
4. Explain the various forms of business ownership applicable for the TMC /Travel
Agency.
SCORING RUBRICS FOR ASSESSING THE ESSAY
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
Answer key:
A. Multiple Choice B. Analogy C. Essay
1. A 1. B (Answer Varies)
2. B 2. D
3. A 3. A
4. D 4. C
5. B 5. D
6. C 6. D
7. D 7. D
8. C 8. B
9. B 9. C
10. B 10. A
CONTENT STANDARD
PERFORMANCE STANDARD
LEARNING COMPETENCIES
Explain the concepts in Travel Services.
Discuss the relevance of the course.
Explore opportunities for a career in Travel Services.
I. INTRODUCTION
Quarter II has two lessons namely: Lesson 1 Market and Destination and
Lesson 2 The Internet and E-Travel Commerce. Lesson 1 expects you to identify
and assess the travel markets and match them with the suitable destination, while
Lesson 2 lets you practice the internet and E-travel commerce, describe the
capabilities of a Global Distribution System (GDS) and work with the Amadeus GDS
environment.
II. OBJECTIVES
III. PRE-ASSESSMENT
Pre – Test 2
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your choice in
your answer sheet.
1. The type of travel motivator related to discovering other people’s tradition, history,
and way of life.
a. Physical
b. Cultural
c. Interpersonal
d. Prestige
2. The Product-Related variable that satisfies client’s needs for travel whether
corporate or leisure activities.
a. Length of stay
b. Distance traveled
c. Purpose of visit
d. Mode of transportation
4. It means to share faith and devotion together with the natives in glorifying the
Almighty Creator.
a. Historical Tourism
b. Culinary Tourism
c. Cultural Tourism
d. Religious Tourism
6. This describes a traveler with stable job but with limited time for traveling since
he/she is holding vital responsibilities in the workplace.
a. Budget Traveler
b. Regular Traveler
c. High-End Traveler
d. Either a or b
7. The travel evaluation indicator that is addressed upon answering the question:
“Did you learn new things from your travel?”
a. Accessibility
b. Comfort and convenience
c. Safety and security
d. Education and entertainment
8. Part of the map that details the different items that can be seen in the areas like
the name, countries and capital cities.
a. Label
b. Legend
c. Compass Rose
d. Title
14. All of the following are advantages of internet in the travel business, except
a. It avoids payment of commissions on the part of customer.
b. It gives the customer the freedom to gain control over the search.
c. It ignores personal motivation.
d. It reduces paperwork.
15. The first computerized information system used primarily to store and retrieve
clients’ data
a. Computerized Reservation System (CRS)
b. Global Distribution System (GDS)
c. Personal Reference Number (PNR)
d. World Wide Web (WWW)
17. The aim of this type of tourism is to acquaint travelers to the way of life of the
locals which includes their customs and traditions.
a. Historical Tourism
b. Cultural Tourism
c. Culinary Tourism
d. Adventure Tourism
18. The tendency of a big family to refrain from traveling activities because of
inconvenience and high cost of expenditures belong to what travel demotivator?
a. Lack of interest
b. Lack of time
c. Family stage
d. Family bonding
19. The clients’ tendency to travel more often if they have better educational
attainment pertain to what market variable?
a. Socio-economic
b. Product-related
c. Psychographic
d. Physiological
20. Which of the following map guides is not running follow-through the Altitudes?
a. Equator
b. Prime Meridian
c. Arctic Circle
d. Tropic of Cancer
2. Festivals
Inexpensive fare
Company sponsored events
Busy work schedule
Fine weather
3. Mode of Transportation
Safety
Social recognition
Relaxation
Family bonding
4. Ayala y Compañia
Pintados Festival
House of Apacible
Barasoain Church
Santa Cruz Fort
5. Taal Volcano
Agusan Marsh
Batanes Islands
Tubbataha Reef
Makati Medical Center
6. Fantasy World
Burnham Park
Water Rafting
Ocean Adventure
Star City
8. Ocean
Plateau
Bay
Strait
Gulf
9. Indonesia
Vietnam
Ireland
Jordan
New Zealand
10. Sabre
Amadeus
Galileo
StarCruise
Worldspan
Answer key:
A. Know
1. Assist learners in explaining why people travel and what are their needs,
motives, and aspirations.
CLASSIFICATION
Direction: Choose which of the following words/phrases belong to Travel Motivator
or De-Motivator. Write your answers on the appropriate column.
2. Let learners know the criteria for assessing and evaluating destination traits
and attractions.
1. Does the place address the traveler’s need for water, electricity, communications
and sewage?
3. Are there any distractions that lead you to consume longer time in moving from
one place to another like traffic or road constructions?
5. Did the local staff and private personnel of establishments assist you willingly on
all difficulties?
8. Will the distance from one destination to another not consume much of their time?
10. Did you feel the safety and belongingness in the places you visit?
Answer key:
1. Infrastructure
2. Service
3. Accessibility
4. Attraction
5. Comfort
6. Hospitality
7. Education
8. Transportation
9. Entertainment
10. Security
MATCHING TYPE
Directions: Match the definitions in Column A with its corresponding term in Column
B. Write the letter that best describes the statement on your answer sheet.
Column A Column B
Definition Term
______1. The map that determines the presence
of natural resources in the area. A. Equator
B. Map Locator
______2. A body of water surrounded by land.
C. Climate map
______3. The imaginary line situated at the middle
D. Political map
of the earth.
______4. The map intended to describe the state E. Longitude
and national boundaries of places.
F. Scale
______5. A narrow strip of land between two large G. Economic map
bodies of water.
H. Isthmus
______6. The map that illustrates the elevation and
I. Legend
changes in the landscape of earth features
through contour lines. J. Topography map
K. Lake
______7. The imaginary lines drawn from North Pole
to South Pole of the earth.
CLASSIFICATION
Direction: Determine whether the following tourist attractions belong to IATA Area I,
Area II or Area III. Put the answer on your paper.
1. Marrakech, Morocco
2. Cairo, Egypt
3. Milford Sound, New Zealand
4. Banff National Park, Alberta, Canada
5. Machu Picchu, Peru
6. Mount Everest, Nepal
7. Great Barrier Reef, Australia
8. Ranomafana National Park, Madagascar
9. Paris, France
10. Niagara Falls, Ontario, Canada
11. Petra, Jordan
12. Vienna, Austria
13. Galapagos Island, Ecuador
14. Borobudur, Indonesia
15. Jerusalem, Israel
Answer key:
1. IATA Area II 6. IATA Area III 11. IATA Area II
2. IATA Area I 7. IATA Area III 12. IATA Area II
3. IATA Area III 8. IATA Area II 13. IATA Area I
4. IATA Area I 9. IATA Area II 14. IATA Area III
5. IATA Area I 10. IATA Area I 15. IATA Area II
HE – Travel Services Page 62
B. Process
IDENTIFICATION
Direction: Determine what factors affecting the travel market are being described
below; whether Socio-Economic, Product-Related, or Psychographic. Write your
answer on the space provided.
Answer Key:
1. Socio-economic 6. Psychographics
2. Psychographics 7. Product-related
3. Product-related 8. Socio-economic
4. Product-related 9. Psychographics
5. Socio-economic 10. Product-related
Answer key:
________________________ ________________________
________________________ ________________________
________________________ ________________________
________________________ ________________________
________________________ ________________________
________________________ ________________________
High-End Traveler
________________________ ________________________
________________________ ________________________
________________________
___ ___
________________________
________________________
________________________
________________________
________________________
________________________
HE – Travel Services ________________________
Page 65
___
SCORING RUBRICS FOR ASSESSING THE QUICKWRITE
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
TRUE OR FALSE
Direction: Write TRUE if the statement is correct; otherwise, write FALSE if the
statement is wrong. Put the answer on your paper.
1. FALSE
2. FALSE
3. TRUE
4. FALSE
5. TRUE
6. FALSE
7. TRUE
8. TRUE
9. FALSE
10. FALSE
11. TRUE
12. FALSE
13. TRUE
14. FALSE
15. FALSE
C. Understand
ESSAY
Direction: Explain the following questions in a clean sheet of paper.
1. How people benefit from traveling to different places?
2. What is the role of the travel agencies in setting the mood of the traveler on
decision making?
3. How do travel agency benefit from understanding clients behavior and
preference?
1. What is the difference between travel packages offered for leisure travelers
and business travelers?
2. Why is it important to determine the kind of tourism that can be offered in different
places?
3. As a leisure traveler, how does your interest affect your decision to choose the
right travel destination?
HE – Travel Services Page 67
SCORING RUBRICS FOR ASSESSING THE ESSAY
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
QUICKWRITE
Direction: Shortly explain the difference between the two given terms below.
Altitude Longitude
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Island Archipelago
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
1. Among the different types of tourism you have learned, what motivates you
the most to visit places? Why?
2. Why is it important to assess first your tourist destination, then evaluate the
experiences that you had after the travel?
3. As a beginner traveler, what are the ten (5) most important basic things that
you should have in your bag upon travel to ensure safety and order?
D. Transfer
Visit websites associated to the chosen topic and compile information about
the following areas:
A. Know
MULTIPLE CHOICE
Direction: Read the statement carefully and write the letter that best describes the
statement on your quiz notebook.
6. The Worldspan’s pre-ticketing fare audit tool that protects airline companies
against incorrectly priced or reissued tickets.
a. Worldspan FareSource
b. Worldspan SecuRate Air
c. Travelport Rapid Reprice
d. Travelport Fare Verified
8. This is one of the airline company that founded the Sabre in 1964.
a. Northwest Airlines
b. American Airlines
c. Air France
d. Transworld Airlines
10. This allows clients to compare travel information and transact from various
tourism service providers online.
a. Computerized Reservation System (CRS)
b. Global Distribution System (GDS)
c. IT consulting services
d. either a or b
Answer key:
1. B
2. D
3. B
4. C
5. B
6. D
7. D
8. B
9. A
10. B
B. Process
Gathering Information
Advantages Disadvantages
QUICKWRITES
Direction: Observe and interpret the graphical illustration below. Write your
understanding on a clean sheet of paper.
Airline
GDS Hotel
Traveler Travel
Agency
Car Hire
D. Transfer
1. Enable learners to apply some basic commands and recognize its effects
as they accomplish travel information in the Amadeus software.
OVERALL EVALUATION
Level Achieved PERFORMANCE LEVELS
10 - Can perform this skill without supervision and with
initiative and adaptability to problem situations.
7 - Can perform this skill satisfactorily without assistance
or supervision.
4 - Can perform this skill satisfactorily but requires some
assistance and/or supervision.
1 - Can perform parts of this skill satisfactorily, but
requires considerable assistance and/or supervision.
OVERALL EVALUATION
Level
Achieved PERFORMANCE LEVELS
V. POST-ASSESSMENT
Post – Test 2
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your choice in
your answer sheet.
1. This describes a traveler with stable job but has limited time for traveling since
he/she holding vital responsibilities in the workplace.
a. Budget Traveler
b. Regular Traveler
c. High-End Traveler
d. Either a or b
2. It means to share faith and devotion together with the natives in glorifying the
Almighty Creator.
a. Historical Tourism
b. Culinary Tourism
c. Cultural Tourism
d. Religious Tourism
5. The type of travel motivator related to discovering other people’s tradition, history,
and way of life
a. Physical
b. Cultural
c. Interpersonal
d. Prestige
7. Part of the map that details the different items that can be seen in the areas like
the name, countries and capital cities
a. Label
b. Legend
c. Compass Rose
d. Title
8. The Product-Related variable that satisfies client’s needs for travel whether
corporate or leisure activities.
a. Length of stay
b. Distance traveled
c. Purpose of visit
d. Mode of transportation
12. This map is intended to describe the state and national boundaries of places.
a. Physical Map
b. Topography Map
c. Climatic Map
d. Political Map
13. All of the following are advantages of internet in the travel business, except
a. It avoids payment of commissions on the part of customer.
b. It gives the customer the freedom to gain control over the search.
c. It ignores personal motivation.
d. It reduces paperwork.
15. The clients’ tendency to travel more often if they have better educational
attainment pertains to what market variable?
a. Socio-economic
b. Product-related
c. Psychographic
d. Physiological
16. Which of the following map guides is not running along with the Altitudes?
a. Equator
b. Prime Meridian
c. Arctic Circle
d. Tropics of Cancer
18. The first computerized information system used primarily to store and retrieve
clients’ data
a. Computerized Reservation System (CRS)
b. Global Distribution System (GDS)
c. Personal Reference Number (PNR)
d. World Wide Web (WWW)
19. The tendency of a big family to refrain from travelling activities because of
inconvenience and high cost of expenditure belong to what travel de-motivator?
a. Lack of interest
b. Lack of time
c. Family stage
d. Family bonding
20. The travel evaluation indicator that is addressed upon answering the question:
“Did you learn new things from your travel?”
a. Accessibility
b. Comfort and convenience
c. Safety and security
d. Education and entertainment
1. Ayala y Compañia
Pintados Festival
House of Apacible
Barasoain Church
Santa Cruz Fort
3. Mode of Transportation
Safety
Social recognition
Relaxation
Family bonding
4. Fantasy World
Burnham Park
Water Rafting
Ocean Adventure
Star City
5. Male
Married
First class flight seat
College graduate
25 years old
6. Taal Volcano
Agusan Marsh
Batanes Islands
Tubbataha Reef
Makati Medical Center
7. Festival
Inexpensive fare
Company sponsored event
Busy work schedule
Fine weather
8. Indonesia
Vietnam
Jordan
Australia
New Zealand
10. Ocean
Plateau
Bay
Strait
Gulf
Answer key:
A. Multiple Choice
1. B 11. B
2. D 12. D
3. D 13. C
4. D 14. C
5. B 15. A
6. A 16. B
7. A 17. B
8. C 18. A
9. B 19. C
10. A 20. D
CONTENT STANDARD
PERFORMANCE STANDARD
LEARNING COMPETENCIES
Discuss core competencies of Travel Services.
Recognize the relevance of the course.
Explore opportunities in Travel Services as a career.
I. INTRODUCTION
III. PRE-ASSESSMENT
2. Let the learners score their answers for the purpose of recall. Together with the
students, analyse the results of the pre-assessment to determine where they are in
terms of background both in knowledge and skills, their strengths and weaknesses
as your bases for planning instructional activities.
Pre-test 3
A. MULTIPLE CHOICE. Read the statement carefully and choose the letter that
best describes the statement. Write your answer in your quiz notebook.
6. What do you call the traditional way of placing reservation before the advent of e-
commerce and the internet?
a. Manual Reservation
b. Electronic Reservation
c. Automated Reservation
d. None of the Above
7. It is through the supplier’s e-mail address and interactive website that accept
reservations are accepted, and provide confirmations are provided.
a. Manual Reservation
b. Electronic Reservation
c. Automated Reservation
d. a, b and c
8. What is the method which provides the availability of a service first, allowing the
client to make a choice?
a. Automated Reservation
b. Electronic Reservation
c. Manual Reservation
d. Direct Reservation
10. The name of a flight that operates between two cities and does not make any
stops.
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
11. The name of a flight that operates between two cities and makes a change
online or interline in one or more cities en route
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
12. Referred to as an online flight that operates between two cities with a change of
aircraft at an international city
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
13. It contains flights that submit schedule dates to Amadeus irrespective of the
availability of status of their flights.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels
14. It contains flights of all airlines between a specific city pair for a one-week
period.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels
16. This refers to those who own or are owners-managers of their respective
business enterprise, who travel for various reasons.
a. Mariners
b. Corporate Executives
c. Businesspersons
d. Land-based overseas workers
17. The name of those travelers of executive rank, directors, assistant and
executive vice presidents, presidents, chairperson and the like, traveling to
represent the company in events overseas, or to attend corporate affairs in a
multinational setting.
a. Mariners
b. Corporate Executives
c. Businesspersons
d. Land-based overseas workers
18. It is defined as the coming together of a group of people with similar interests to
accomplish some predetermined goals or purposes
a. Meetings
b. Seminars
c. Workshops
d. Incentives
19. These are not meetings but many convention organizers are also responsible
for developing and operating incentive programs. It denotes something that incites
or has the tendency to incite to determination or action.
a. Meetings
b. Seminars
c. Workshops
d. Incentives
24. Refer to a company of persons gathered for deliberation and legislation, worship
or entertainment
a. Clinic
b. Retreat
c. Conclave
d. Assembly
25. The name of a body of students meeting regularly to study the same subjects.
a. Class
b. Clinic
c. Press Conference
d. Panel
27. Any direct or indirect, issue or policy conflict – even if minor or remedial – which
may arise from the travel management company’s retention of the corporate client
must be revealed, including any joint venture that is deemed as conflict of interest.
a. Confidentiality
b. Conflict of Interest
c. Illegal Information Brokering
d. Point of View
28. It involves a proposal for the management of the corporate travel requirements
from the travel management company to the corporation, or an event management
proposal from the event planner to the event organizer, when these do not have an
in-house department to plan and manage the travel arrangement of the event.
a. Binding Process
b. Bidding Process
c. Transaction
d. Illegal information Brokering
29. This refers to any private meeting or secret assembly such as that is held to
elect a new pope which may also be applied in the boardroom of a corporation,
when the directors meet in secret to discuss a possible hostile takeover
a. Clinic
b. Retreat
c. Conclave
d. Assembly
30. This involves managing the point of sale activities (reservations, ticketing, hotel
and car rental vouchering) and monitoring quality assurance plus the appropriate
internal audit procedures to monitor compliance and tracking non-compliance.
a. implementing travel policies and procedures.
b. managing corporate travel operations
c. reporting and analyzing performance.
d. monitoring compliance
PRE-TEST 3
1. C 16. D
2. B 17. A
3. A 18. B
19. B
4. D 20. A
5. A 21. A
6. C 22. B
7. A 23. A
24. A
8. B 25. A
9. D 26. C
10. A 27. D
11. D 28. A
29. B
12. B 30. A
13. B
14. C
15. B
A. Know
IDENTIFICATION. Identify what is being described in each item. Write the correct
answer on the space before the item number.
6.FIP= __________________________________________________
7. ETD=_________________________________________________
8.ETA=_________________________________________________
9.OAG=_________________________________________________
10.GMT=________________________________________________
Answer key:
LO1 A. Identification
1. Flight Itinerary Planning
2. Booking Card
3. Flight Itinerary
4. Hotel Accommodations
5. Sightseeing Tours
6. Flight Itinerary Planning
7. Estimated Time of Departure
8. Estimated Time of Arrival
9. Official Airline Guide
10. Greenwich Mean Time
________________6. Amadeus air provides airline schedules for more than 780
airlines and available information for flights on more than
460 airlines.
________________7. Direct Flight is a flight that operates between two cities and
does not make any stops.
Answer key:
1. TRUE 6. TRUE
2. Electronic Reservation 7. Nonstop Flight
3. Automated Reservation 8. Direct Flight
4. Automated Reservation 9. Connecting
5. TRUE 10. TRUE
IDENTIFICATION. Accomplish the graphic organizer below by filling out the empty
boxes with the necessary information depending on the category assigned per box.
Accommodation
Establishments
Cruises
B. Process
1. Guide the students to arrange flight itinerary using a map and planner. Ask
them to provide information, and recommend suitable attractive products.
Individual Activity:
Directions: Prepare a self-help brochure or leaflet on how counter counseling is
done. Please be guided by this rubric:
1. Guide the learners in writing and reading an Airline Paper and e-tickets.
IDENTIFICATION. Identify what has been indicated by the numbered boxes. Write
your answer on the space provided for each item.
1. Headline/sideline cities
2. Fare
3. Fare type
4. Carrier code
5. MPM
6.Global indicator
7. Rule
8. NUC
9. Local currency
10.Route reference
2. Let the learners follow rules and principles in airfare calculation and
travel documentation. Assist them in discerning the rules and principles of airfare
calculation.
Enhancement Activity
1. What are the five functions of the operations department of a travel agency?
2. What are the different counter activities?
3. What are the three rules of flight itinerary planning?
4. What are transfer connections?
5. What is the difference between a short-sell and a long-sell entry in the
Amadeus system?
6. What are the types of journeys in fare calculations?
Individual Task. Make an inventory. List down the advantages and disadvantages
of the different flight reservations. Create a diagram for making an inventory.
3. Let the learners discuss flight reservation and confirmation. Guide them in
encoding the necessary information needed for confirmation.
Group Task. Have the learners visit a hotel, resort or any lodging establishment,
and interview the manager about their operation on reservations. Write a report in
present it to your classmates during class discussion.
Individual Task. Let the learner collect forms of reservation from the juridical
persons they visited. Ask them to compile and reflect on it. Their output will be rated
using the rubric below.
Individual Task. Seek information from someone who knows how to read the
passenger’s air tariff and find out how this is done. Discuss this in class.
Scoring Rubrics
Individual Task.
Photocopy and compile necessary travel papers for prospective passengers.
Study these documents and write your observation, then present it to the class.
7. Guide the learner in doing the activity .Elaborate to your learners your
expectations by summarizing their knowledge in understanding the rules and
principles of airfare calculations
8. Let the learners identify and explain the types of travel documentation.
Field Work. Based on the destination cities selected, accomplish the following:
1. a flight itinerary for the group of cities selected;
2. a directory of hotels selected in the cities visited;
3. a list of sightseeing tours chosen in the countries visited;
4. complete the corresponding book card for travel
5. issue the air ticket or a purchase order for the transportation company; and
6. prepare a reservation request/booking order and exchange order/tour
voucher
a. After doing the assigned field work, let the learners prepare a
comprehensive travel proposal based on the rubrics guidelines.
SCORING RUBRICS
Level
Achieved PERFORMANCE LEVELS
10 - Can perform this skill without supervision and with
initiative and adaptability to problem situations.
7 - Can perform this skill satisfactorily without
assistance or supervision.
4 - Can perform this skill satisfactorily but requires
some assistance and/or supervision.
1 - Can perform parts of this skill satisfactorily, but
requires considerable assistance and/or
supervision.
A. Getting into Details. On the space provided before the item number, write FC if
the statement falls under Financial Control, PA for Policy Adherence and SE for
Safety and Efficiency.
Answer key
1. Meeting
2. Workshops
3. Convention
4. Exhibitions
5. Clinic
6. Assembly
7. Panel
8. Conference
9. Incentives
10. Seminar
3. Let the learners know how to distinguish intranets from extranets. This
activity will develop cooperative learning among the learners.
1. Guide the learners to discern the meaning of MICE and appreciate its
importance.
Group Tasks .Try to point out what is meant by MICE. Why is there a need to take
this? Work in pairs and perform a worthy exchange of ideas. Afterwards, construct a
report on your activity and be able to present it in class.
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 – Advance
Directions: Create a Venn diagram. Point out the similarities and differences of
Intranets and Extranets. Share to the class, and check if your answers are similar
with your classmates through a question-and-response technique. If possibilities of
a worthy reaction arise, record the salient features of your classmate’s work, then
improve yours.
SCORING RUBRICS
Level
Achieved PERFORMANCE LEVELS
Individual Task.
Directions:
Make a reflective analysis on the different types of corporate travelers.
Afterwards, construct and exhibit your expertise by making a poster. Present to
class your artwork, and express the focal idea of your poster.
Scoring Rubrics
Criteria Percentage
Workmanship 30%
Content (details of the output and appropriateness) 20%
Compliance to standards 15%
Totality (appearance, physical impact) 15%
Work habits and techniques 10%
Speed 10%
Total 100%
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
D. Transfer
Group Task:
Directions: In a pivotal conversation, interview a person engaged in a travel
business; ask about the principles concerning corporate financial control, policy
adherence, and safety and efficiency principles. Record the conversation, reflect on
it and be able to share in class. Work in triad.
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
Group Task.
Directions: In an interview with any juridical person’s representative, ask him/her
on how bidding is done. Record important details that you could possibly get from
him/her, and be able to present in class discussion significant data gathered.
3. Let the learners define the “cost – plus” concept in travel management. Let
them emphasize their creativity.
Individual Task
Directions: Create a poem or any other literary work about cost-plus concept.
OVERALL EVALUATION
Level
Achieved PERFORMANCE LEVELS
OVERALL EVALUATION
Level
Achieved PERFORMANCE LEVELS
V. POST-ASSESSMENT
Post Test 3
A. MULTIPLE CHOICE. Read the statement carefully and choose the letter that
best describes the statement. Write your answer in your quiz notebook.
6. What do you call the traditional way of placing reservation before the advent
of e-commerce and the internet?
a. Manual Reservation
b. Electronic Reservation
c. Automated Reservation
d. None of the Above
7. It is through the supplier’s e-mail address and interactive website that accept
reservations are accepted, and provide confirmations are provided.
a. Manual Reservation
b. Electronic Reservation
c. Automated Reservation
d. a, b and c
8. What is the method that provides the availability of a service first, allowing the
client to make a choice?
a. Automated Reservation
b. Electronic Reservation
c. Manual Reservation
d. Direct Reservation
10. The name of a flight that operates between two cities and does not make
any stops.
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
11.The name of a flight that operates between two cities and makes a change
online or interline in one or more cities en route
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
12. It referred to as an online flight that operates between two cities with a
change of aircraft at an international city
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
13.It contains flights that submit schedule dates to Amadeus irrespective of the
availability status of their flights.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels
14. It contains flights of all airlines between a specific city pair for a one-week
period.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels
17. The name of those travelers of executive rank, directors, assistant and
executive vice presidents, presidents, chairpersons and the like, traveling to
represent the company in events overseas, or to attend corporate affairs in a
multinational setting.
a. Mariners
b. Corporate Executives
c. Businesspersons
d. Land-based overseas workers
18.It is defined as the coming together of a group of people with similar interests
to accomplish some predetermined goals or purposes
a. Meetings
b. Seminars
c. Workshops
d. Incentives
19. These are not meetings but many convention organizers are also
responsible for developing and operating incentive programs. It denotes
something that incites or has the tendency to incite to determination or action.
a. Meetings
b. Seminars
c. Workshops
d. Incentives
25. The name of a body of students meeting regularly to study the same
subjects.
a. Class
b. Clinic
c. Press Conference
d. Panel
27. Any direct or indirect, issue or policy conflict – even if minor or remedial –
which may arise from the travel management company’s retention of a corporate
client must be revealed, including any joint venture that is deemed as conflict of
interest.
a. Confidentiality
b. Conflict of Interest
c. Illegal Information Brokering
d. Point of View
29.This refers to any private meeting or secret assembly such as that is held to
elect a new pope which may also be applied in the boardroom of a corporation,
when the directors meet in secret to discuss a possible hostile takeover.
a. Clinic
b. Retreat
c. Conclave
d. Assembly
30. This involves managing the point of sale activities (reservations, ticketing,
hotel and car rental vouchering) and monitoring quality assurance plus the
appropriate internal audit procedures to monitor compliance and tracking non-
compliance.
a. implementing travel policies and procedures.
b. managing corporate travel operations
c. reporting and analyzing performance.
d. monitoring compliance
CONTENT STANDARD
PERFORMANCE STANDARD
LEARNING COMPETENCIES
Discuss core competencies of Travel Services.
Recognize the relevance of the course.
Explore opportunities in Travel Services as a career.
I. INTRODUCTION
III. PRE-ASSESSMENT
2. Let the learners score their answers for the purpose of recall. Together with the
learners, analyze the results of the pre-assessment to determine where they are in
terms of background both in knowledge and skills, their strength and weaknesses
as your bases for planning instructional activities.
Pre-test 4
A. MULTPLE CHOICE. For each item, read the sentence/s or phrase/s carefully,
write the letter of the correct answer on your sheet of paper.
6. The first metro system in Southeast Asia, built earlier than the Singapore
MRT by three years
a. Manila LRT
b. Manila RRT
c. Manila LTR
d. Manila LRTA
10. The largest interisland shipping company in the Philippines today, that
operates the “Sail Away” inclusive tour packages
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
11. Operates various packages on board its own fleet of interisland vessels, to
eight (8) major tourist destinations in country.
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
12. The first global cruise line with the youngest and most exciting fleet of
cruises ships in the world
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
14. The half-day or full-day tours to sights and sites of interest in the destinations
country
a. Seat-in-Coach
b. Private Tours
c. Escorted Tours
d. Sightseeing Tours
16. It refers to a special travel arrangement for pilgrims, students and any other
form of travel that does not fall under the category.
a. Ad Hoc
b. Ad Coalium
c. Ad Initio
d. Prima Facie
18. The card that provides health and accident security overseas in a manner
that the host in-country handles all the necessary requirements a traveler
may have.
a. Tour Card
b. Multipurpose Card
c. Assist Card
d. Departure Card
19. Covers a wide selection of products and services available directly from the
principals or through travel management companies.
a. Miscellaneous Travel-related Service
b. Miscellaneous Travel-unrelated Service
c. Miscellaneous Arrival-related Service
d. Miscellaneous Departure-related Service
29. A publication of the Reed Travel group which offers a comprehensive listing
of hotels worldwide
a. Resort and Travel Index
b. Hotel and Travel Index
c. Reed Travel Index
d. Comprehensive Hotels and Reed Travel Index
30. It brings a unique style to the sea with its ships Disney Magic and Disney
Wonder
a. Super Disney Ferry
b. Land Cruise
c. Disney Cruise Line
d. Princess Cruise
IDENTIFICATION. On the space provided before the item number, write ESC if
the description pertains to Executive Sleeper Class, FSC if Family Sleeper Class,
DC if Deluxe Class and EC if Economy Class.
__________1. Ventilation is provided via overhead ceiling fans.
_______2. On some coaches, it is possible to rotate the chairs so that passengers
may face each other.
_______3. The PNR promotes this class for the use of families traveling together,
although it is possible to book an individual bed.
_______4. Washrooms are available inside the coach.
_______5. Each cabin has a bed, pull-down armrests so that a portion of the bed
can be used as a chair, and a small table.
_______6. Access to the top bunk is via a foldable ladder between both sides of
the cabin, and cabins are separated from the aisle with a curtain.
_______7. It is the cheapest class of service, featuring upholstered benches on
each side which can sit up to three people.
_______8. It features air-conditioned reclining chairs, two on each side of the
cabin.
_______9. It features four-bed air-conditioned cabins: two beds on each side, with
one stacked on top of the other.
______10. It features individual air-conditioned cabins.
Answer key:
1. EC
2. DC
3. FSC
4. ESC
5. ESC
6. FSC
7. EC
8. DC
9. FSC
10. ESC
1. Super Ferry
2. TR
3. TR
4. NENACO
5. TR
6. TR
7. Crystal
8. $2,190.00
9. TR
10. TR
3. Assists learners in analyzing the group travel arrangementss and let them
describe the travel insurance/assist card.
Answer key:
1. Travel Arrangements
2. Travel Agency
3. Ad Hoc
4. Land Arrangements
5. Travel Insurance
6. Travel Health and or Travel Related Assistance
7. Assist Cards
8. Miscellaneous Travel Related Service
9. Medical Hub
10. Travel Insurance
B. Process
1. Let the learners analyze and describe motor coach and railroad travel in
the country
Enhancement Activity
Research on
1. The different classes of railway service in other countries. Record and
present the result of your activity in the classroom.
2. The symbols being used in these classes of railway service ( if available )
SCORING RUBRICS FOR THE RESEARCH
2-Beginning
4-Developing
6-Approaching
8-Proficient
10-Advance
Answer key:
1. TMC/Travel Agency
2. Property, A travel portal
3. Outbound Tour Operators
4. Tour Combinations
5. Sightseeing Tours
6. Private Tours
7. Seat- in-Coach
8. Hotel and Travel index
9. Ground arraignments, land arraignments and inclusive escorted tour
packages
10. Domestic, inbound tour operators
1. Let the learners describe motor coach and railroad travel in the country
Direction: Select any of the 3 topics below and make a composition: (10 points)
1. Make an analysis on the existence of a wide array of systems on Motor
Coach and Rail Road Travel. Be able to justify by supporting your stand
with concrete ideas.
2. Discuss the current development of tourism industry from the government
view.
3. How can we effectively develop the tourism industry?
2. Guide the learners to identify the services offered by the different types of
lodging accommodation establishments in the Philippines.
Enhancement Activity
Enhancement Activity
SELF-ASSESSMENT QUESTION. Answer the following questions in any clean
sheet of paper
1. Why do travel agents offer services other than air passage and the
processing of travel documents?
D. Transfer
1. Let the students analyze and reflect on motor coach and railroad travel in
the country.
Enhancement Activity
Directions: Clip Newspaper / magazine articles or pictures of Motor Coach or Rail
Road Travel. Then reflect on by featuring its highlights or point of difference.
Enhancement Activity
Research on the following topics.
A. Research on the new tour packages or programs of the different travel
agencies under the domestic and international scene.
B. Collect pictures of those ships of the different travel agency under the
domestic and international scene, and make a collage promoting
maritime products.
Enhancement Activity
Research Time. Make an album, and put yourself in the shoes of a prospective
traveler or the owner of the travel agency. Think all the possible imaginary things to
be included in your album (portfolio). Be creative.
Enhancement Activity
1. Identify and locate on a map at least ten (10) cities/places serviced by the
MRT/LRT, and trace an imaginary itinerary through the bordering cities.
Use it as the starting point.
Lesson 2 Travel and Tour Accounting Documents and Billing Settlement Plan
A. Know
1. Let the learners describe the sequential flow of travel and tour documents
from the issuer to the intermediary to the provider of services.
KEEPING IN FLOW. Arrange the following in sequential order. Use the number
system in ordering.
______ The corporate client requests for travel arrangements for one of its
executives or employees through a “letter of request”, a “travel
order” or an “authorization to travel” document signed by an
authorized officer of the company.
______ A billing officer or assigned staffs of the accounting department
prepares a Billing Statement/Invoice, which is an external
accounting form, detailing the charges due for the travel
arrangements requested by the corporate client.
______ The travel counsellor checks the significance of the authorized
officer against the file copy of the contract agreement with the
TMC/travel agency.
______ The corporate client settles the amount due, within the time limit of
the credit facility granted
______ When all documents are ready, the travel counsellor collects the
invoice form the billing officer and sends it to the corporate clients
together with the travel documents.
______ The cashier receives the payment and issues a official receipt.
Answer key:
I. 5,3,4,2,1
II. 1,3,2,5,4,6
6. IATA : ____________________________________________
7. BSP : ____________________________________________
8. ADM : ____________________________________________
9. MPDs : ____________________________________________
10. AA : ____________________________________________
Answer key:
1. BSP
2. AITA
3. 88
4. USD 259 Billion
5. Air Asia
6. International Air Transportation Association
7. Billing Settlement Plan
8. Agency Debit Memo
9. Multi- purpose Documents
10. Air Asia
1. Let learners understand the procedures to follow for airline ticket payment
through the banking system.
Enhancement Activity
Group Work. Prepare a correct check requisition payment to all suppliers involved
for the proposal previously assigned to your group.
OVERALL EVALUATION
Directions: Level
Achieved PERFORMANCE LEVELS
Ask the teacher
to assess your 10 - Can perform this skill without supervision
performance in and with initiative and adaptability to problem
the following situations.
critical task and 7 - Can perform this skill satisfactorily without
performance assistance or supervision.
criteria below 4 - Can perform this skill satisfactorily but
requires some assistance and/or supervision.
You will be 1 - Can perform parts of this skill satisfactorily,
rated based on but requires considerable assistance and/or
the overall supervision.
evaluation on
the right side.
The instructor will indicate his/her initial on the level achieved.
1. Guide the learners in realizing the importance of issuing travel and tour
documents correctly. Let them familiarize the sequential flow of travel and tour
documents from the issuer to the intermediary to the provider of services.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
SCORING RUBRICS FOR ASSESSING THE OUTPUT
__________________________________________________________________
2 – Beginning
__________________________________________________________________
4 – Developing
__________________________________________________________________
6 – Approaching
8 – Proficient
10 - Advance
ENHANCEMENT ACTIVITY
SELF –ASSESSMENT QUESTIONS
D. Transfer
Enhancement Activity
FIELD WORKS
A. Interview a tour operator, if you know someone, ask him/her about his/her
experiences in the field. Make a report on the interview then share the
information as usual during class discussion.
B. Work in triads then form a worthy exchange of ideas about the topic, listen and
make conclusions afterwards. Assign a group secretary to jot down the
necessary information of the conversation.
D. Perform a skit presentation with the class divided into two (2) groups. Group 1
will simulate a Walk-in Client to TMC or travel agency while the other will
create a mock up of a Corporate Clients to TMC or travel agency.
Post –Test 4
A. MULTPLE CHOICE. For each item, read the sentence/s or phrase/s carefully,
and write the letter of the correct answer on your sheet of paper.
Answer Key :
1. A 16. A
2. D 17. B
3. B 18. C
4. C 19. A
5. C 20. A
6. A 21. A
7. D 22. A
8. A 23. B
9. A 24. B
10. A 25. B
11. B 26. A
12. D 27. A
13. A 28. D
14. D 29. B
15. A 30. C
SUMMATIVE ASSESSMENT
A. Multiple Choice
Direction: Read the statements carefully and write the letter of your best
choice in your answer sheet.
D.. QUICKWRITES
Direction: Write your understanding about the details of the illustration
below.
Customers
Intranet Intranet
TMC
SCORING RUBRICS
1 – Beginning
2 – Developing
3 – Approaching
4 – Proficient
5 - Advance
Answer Key:
A. Multiple Choice B. Matching Type
1. C 1. H
2. C 2. A
3. B
3. A
4. C
4. C 5. I
5. A 6. N
6. C 7. F
7. C 8. G
8. B 9. D
9. B 10. E
10. D
11. B
12. A
13. D
14. C
15. D
D. Quickwrites
Answers varies
SYNTHESIS
Several factors should be taken into account when dealing with travel and
tourism – the visitors’ length of stay, origination, purpose of visit, distance traveled,
means of transportation, kind of accommodations given to them and other
dimensions. There are also factors that push or distract them from traveling; whether
as part of leisure, business, or both. Other important factors that influence the
visitors upon traveling are their needs, motives, and aspirations, as well as their
preferences that will conform to the travel market and destination.
To close, travel and tourism require one to undergo careful steps, to make
practical decisions, and to deal with service providers in a manner that exhibits
broad-mindedness, respect, and professionalism. It is through bearing these
essentials in travel and tourism that one could actually come across an experience of
a lifetime.
GLOSSARY
Direct Flight A journey during which the passenger does not have
to change planes.
Excess Baggage A fee collected for the carriage of the baggage over
Charge and above the baggage allowance.
Electronic Ticket Transaction receipt that provides proof that one’s air
ticket is stored in the airline’s database, which can
be availed of upon presentation of proof of identity.
Foreign Tour Operator A travel entity that operates tour packages to foreign
countries for the residents of a country.
Hotel Contract Rate A negotiated net rate agreed upon by a tour operator
and a hotel, wherein the latter commits to supply
rooms of a specified category at a flat rate.
Incidental Charges Charges for personal services rendered that are not
included in the arrangement made by the tour
operator or travel agent.
International Date The last meridian or where the plus (+) 180º and the
minus (-) 180º meet. When the area West of the
International Date Line is Monday, the area East of it
is Sunday. When this line is crossed going west, the
HE – Travel Services Page 153
date is advanced one day. When crossing this line
going east, the date becomes a day earlier.
Internet Service The server of the internet that delivers access to the
Provider (ISP) enchanted kingdom and the browser makes it come
alive in the computer screen. There is a number of
ISP worldwide but it is essential to know that to
access the internet, there must be a modem for
cable connection or a wireless connection and the
service of an ISP.
Manager for Travel A person who supervises the operations of the travel
department of a travel agency.
Northern Hemisphere All the area north of the equator – seasons are the
opposite of the southern half: when it is winter
(December) in the Northern hemisphere, it is
summer in the Southern Hemisphere.
North Pole The top of the earth. The true north. Where the
Arctic is.
Non-stop Flight A flight between two points in which the aircraft does
not land in-between.
Point-to-Point-Fare The basic fare from one city to another covering only
the cost of the ticket.
Regular Tour Package A tour put together according to the demands of the
market to a popular tourist attraction or destination.
HE – Travel Services Page 161
Re-routing The change of a passenger’s route, fare, class or
service, schedule or validity, from the one provided
in the original transportation documents.
Service fee A fee paid to a travel agent for services where the
agent receives a commission.
Single Room Rate The full price of a room for one person, regardless of
the size and number of beds in the room.
South Pole The bottom of the earth. Where the Antarctic is.
Special Interest Tour A tour package designed for clients with a common
interest on a specific subject.
Through Flight A flight between two points with one or more points
in between, where a passenger may embark or
disembark.
World Wide Web One aspect of the internet. However, because of its
capabilities, it is the internet’s major component.
Once on line with a modern browser, anybody can
cruise the web that appears on the screen, complete
with graphics, text, activity, audio and video.
REFERENCES
Books
Chang, T.C. (1999) “Local Uniqueness in the Global Village: Heritage Tourism
in Singapore” Professional Geographer. Vol. 51, no. 1, p. 91-103.
Claravall, B.G. Travel and Tour Operation in the Philippines, Paper Design
Corner, Manila, Philippines. 2007.
Collins V. R., (Ed) (2008) The Tourism Society's Dictionary for Tourism
Industry. New York Printing Press.
E. Murer, Internet for Retail Travel Industry, Thomson Delmar Learning, 2003.
Fesenmaier D., Klein, S., and Buhalis, D., 2000, Information &
Communication Technologies in tourism, ENTER'2000, Springer-
Verlag, Wien-New York, ISBN 3-211-83483-4.
Lawrence, E., Newton, S., Corbitt, B., Braithwaite, R., Parker, C., 2002,
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Miller, Julie (1997) “Cultural Tourism Worthy of Note” Hotel and Motel
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Nyheim, P., McFadden, F., Connolly, D.,2005, Technology Strategies for the
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Poon, A., 1993, Tourism, technology and competitive strategies, Oxford: CAB
International.
Porter, M, 2001, Strategy and the Internet, Harvard Business Review, March,
pp. 62–78
Quillen, Ed. (1997) “Cultural Tourism for Fun and Profit. “ The Denver Post.
May 6, p. B-9.
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