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If you hear three short beeps when your computer is turned on, review the troubleshooting
options below for help on resolving the issue.
Caution: Some of the steps below recommend removing physical parts from inside the computer.
While in the computer, be sure you're aware of ESD and its potential hazards. Information about
ESD and proper grounding techniques is found on our ESD help page.
If you have more than one stick of memory, try removing all but one stick of memory and boot
the computer. If this does not resolve the issue, remove that stick of memory and try one of the
other sticks of memory. Repeat for each stick of memory in the computer, to check if any one of
the memory sticks is causing the problem.
If another computer's memory works, you know that your computer has bad memory. If another
computer's memory doesn't work and it is compatible with your computer, the motherboard or its
memory slots are defective. You would need to replace the motherboard to fix the problem.
Replace memory
If the memory stick is incompatible or bad, we suggest you replace that memory stick.
Additional information
See our memory definition for further information and related links.
Computer memory help and support.
The power on self-test (POST) is a set of procedures that a computer runs through each time it is
turned on. It ensures that all of the system's hardware is working properly before trying to load
the operating system. If the computer does not pass POST, it will not boot. See our POST
definition for further information on this term and related links.
Tip: Make sure the computer turns on. If nothing happens (no lights, no sound, no fans, etc.), the
computer has a power related issue.
Caution: Some of the steps below recommend removing physical parts from inside the computer.
While working inside the computer, it is highly recommended that you be aware of electrostatic
discharge (ESD) and its potential hazards.
All disk drives should have a data cable and power cable connected to them.
Your power supply should have at least one cable going to the motherboard. Many
motherboards may also have additional cables connected to them to supply power to the
fans.
If you can get the computer to boot with one or more of the sticks of memory installed, it is
likely you are dealing with some bad memory. Try to identify which stick of memory is bad and
replace it.
If you can get the memory to work in one slot but not another slot, the motherboard is likely
defective. You can either workaround the issue by running the memory in a different slot that
does work or replace the motherboard.
Warning: Try this method only as a temporary workaround or as a last resort to get any valuable
information off of the computer.
Additional information
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If your computer has an irregular POST or a beep code not mentioned below, follow the POST
troubleshooting steps to determine the failing hardware component.
If any other correctable hardware issues are found, the BIOS displays a message.
For other Dell beep codes, please refer to Dell's beep codes and PSA diagnostics chart page.
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