Industrial Training Report

At
Harrak International

Submitted to:- Submitted

Dr. Preeti Ranna POOJA
BTTM 3rd year
 TABLE OF CONTENTS

Sr. No. Topic name Page no

1. Decalaration

2. Acknowledgment

3. Certificate
4. Abstract
5. Introduction
(i) General background
(ii) Significance of internship
(iii) Objectives of internship
(iv) Methodology and placement
(v) Duration & timing of internship’
(vi) Key of success
(vii) Limitation of internship
(viii) Banefit of internship
6. Introduction of tourism
(i) Tourism industry
(ii) Tourism in encompass
(iii) Type of tourism
(iv) Top 10 countries in tourism
(v) Tourism in india
(vi) Inbound tourism in india
(vii) Types of touism in india
(viii) Advantageof online travelling
(ix) India online industry
(x) Region of growth
(xi) Challenges
7. Company overview
(I) Introduction
(II) About a company
(III) Problems
(IV) Competetion
(V) Services
(VI) Strength
(VII) Packages
8. Training overview
(i) Weekly shedule
(ii) Learning
(iii) Challenges
(iv) Problems & suggestions
 CANDIDATES DECLARTION

I “POOJA” hereby declare that the I have undertaken 120days Industrial training at “Harrak
International” during a period from January to April in partial fulfillment of requirements for the
award of degree of BTTM (Bachelor of Travel and Tourism Management) at M.D.U.
UNIVERSITY, ROHTAK. The work which is being presented in the training report submitted to
Department of Bachelor of Travel and Tourism Management at Government College of women
Sec.16 Faridabad (M.D.U UNIVERSITY) is an authentic record of training work.

POOJA Signature of Candidate

Date _________
 Acknowledgement
This report is fully based on the internship program as the partial fulfillment
of course objective and requirements for the degree of Bachelor of Travel
and Tourism Management. It is the best way to experience the working
environment, procedures, techniques and implementation of study in the
hospitality and tourism organization. The internship program is a very
creative opportunity to get acquainted with the practical side of learning.

I had an opportunity for the internship in; for me, which was the best
opportunity to understand the tourism organization specially in tour and
travel The four month of internship program really enriched me with
valuable practical knowledge and good experience regarding the tourism
industry and broad world of tourism industry.

First I would like to thank to the Government College for Women and
M.D.U. University Faculty of Management for including and organizing this
internship program in the course. I would like to appreciate Mrs. Pooja
Dogra H.R. Manager of Harrak International for providing me chance to do
internship in his company.

I am also very grateful towards Ms. Ankita Pathak Coordinator of my

whole internship program and report writing. Last but not the least; I
couldn’t remain still without expressing my sincere thanks to all of my
friends and whole Harrak International tourism team for their individual
coordination, support, help and sincere cooperation during the internship
period

Thanking You
Pooja
 ABSTRACT
All bachelor degree students are required to undergo industrial training for 120days as a part of
curriculum to complete their 4year course for Bachelor of Travel and Tourism Management

For my industrial training I did at Harrak International B-15, Ground Floor, Sector 57, Noida,
Uttar Pradesh – 201301. It is a travel agency

I was assigned to the calling and operational section. My Supervisor name was Ms. Ankita Pathak
who gave me knowledge about how to speak with customer and how to make package.

I learnt lots of basic things at there like way of talking ,dealing with customer etc.
 1. Introduction of Tourism

Tourism is travel for pleasure or business; also the theory and practice of touring, the
business of attracting, accommodating, and entertaining tourists, and the business of
operating tourism Tourism may be international, or within the traveller's country.
The World Tourism Organization defines tourism more generally, in terms which go
"beyond the common perception of tourism as being limited to holiday activity only",
as people "traveling to and staying in places outside their usual environment for not
more than one consecutive year for leisure and not less than 24 hours, business and
other purposes".

Tourism can be domestic or international, and international tourism has both incoming
and outgoing implications on a country's balance of payments.

Tourism suffered as a result of a strong economic slowdown of the late-2000s

recession, between the second half of 2008 and the end of 2009, and the outbreak of
the H1N1 influenza virus, but slowly recovered. International tourism receipts (the
travel item in the balance of payments) grew to US$1.03 trillion (€740 billion) in
2005, corresponding to an increase in real terms of 3.8% from 2010 International
tourist arrivals surpassed the milestone of 1 billion tourists globally for the first time in
2012, emerging markets such as China, Russia, and Brazil had significantly increased
their spending over the previous decade. The ITB Berlin is the world's leading
tourism trade fair. Global tourism accounts for ca. 8% of global greenhouse
gas emissions

In 1936, the League of Nations defined a foreign tourist as "someone traveling abroad for at
least twenty-four hours". Its successor, the United Nations, amended this definition in 1945, by
including a maximum stay of six months.

In 1941, Hunziker and Kraft defined tourism as "the sum of the phenomena and relationships
arising from the travel and stay of non-residents, insofar as they do not lead to permanent
residence and are not connected with any earning activity." In 1976, the Tourism Society of
England's definition was: "Tourism is the temporary, short-term movement of people
to destinations outside the places where they normally live and work and their activities during the
stay at each destination. It includes movements for all purposes." In 1981, the International
Association of Scientific Experts in Tourism defined tourism in terms of particular activities
chosen and undertaken outside the home.

In 1994, the United Nations identified three forms of tourism in its Recommendations on Tourism
Statistics:

 Domestic tourism, involving residents of the given country traveling only within this
country
 Inbound tourism, involving non-residents traveling in the given country
 Outbound tourism, involving residents traveling in another country

The terms tourism and travel are sometimes used interchangeably. In this context, travel has
a similar definition to tourism, but implies a more purposeful journey. The
terms tourism and tourist are sometimes used pejoratively, to imply a shallow interest in the
cultures or locations visited. By contrast, traveler is often used as a sign of distinction. The
sociology of tourism has studied the cultural values underpinning these distinctions and their
implications for class relations.
 2. Tourism in Asia
Asia is Earth's largest and most populous continent, located primarily in
the Eastern and Northern Hemispheres. It shares the continental landmass of Eurasia with
the continent of Europe and the continental landmass of Afro-Eurasia with both Europe
and Africa. Asia covers an area of 44,579,000 square kilometers (17,212,000 sq mi), about
30% of Earth's total land area and 8.7% of the Earth's total surface area. The continent,
which has long been home to the majority of the human population, was the site of many of
the first civilizations. Asia is notable for not only its overall large size and population, but
also dense and large settlements, as well as vast barely populated regions. Its 4.5 billion
people (as of September 2018) constitute roughly 60% of the world's population.

China and India alternated in being the largest economies in the world from 1 to 1800 CE.
China was a major economic power and attracted many to the east, and for many the
legendary wealth and prosperity of the ancient culture of India personified Asia, attracting
European commerce, exploration and colonialism. The accidental discovery of a trans-
Atlantic route from Europe to America by Columbus while in search for a route to India
demonstrates this deep fascination. The Silk Road became the main east–west trading route
in the Asian hinterlands while the Straits of Malacca stood as a major sea route. Asia has
exhibited economic dynamism (particularly East Asia) as well as robust population growth
during the 20th century, but overall population growth has since fallen. Asia was the
birthplace of most of the world's mainstream religions
including Hinduism, Zoroastrianism, Judaism, Jainism, Buddhism, Confucianism, Taoism,
Christianity, Islam, Sikhism, as well as many other religions.
 3. Top 10 Countries in Asia to Visit

 Hong Kong
 Thailand
 Cambodia
 India
 Vietnam
 Singapore
 Malaysia
 Indonesia
 Nepal
 Myanmar

No. of travels Arrival in Asia’s Country:-

 Egypt: 55.1%
 Togo: 46.7%
 Vietnam: 29.1%
 Georgia: 27.9%
 Palestine: 25.7%
 Niue: 25.4%
 Nepal: 24.8%
 Israel: 24.6%
 Northern Mariana Islands: 24.3%
 Iceland and Turkey (tie): 24.1%
 4. Thailand
A. Introduction of Thailand:-

officially the Kingdom of Thailand and formerly known as Siam(Thai: สยาม), is a country at the
centre of the Southeast Asian Indochinese peninsula composed of 76 provinces. At
513,120 km2(198,120 sq mi) and over 68 million people, Thailand is the world's 50th largest
country by total area and the 21st-most-populous country. The capital and largest city is Bangkok,
a special administrative area. Thailand is bordered to the north by Myanmar and Laos, to the east
by Laos and Cambodia, to the south by the Gulf of Thailand and Malaysia, and to the west by
the Andaman Sea and the southern extremity of Myanmar. Its maritime boundaries
include Vietnam in the Gulf of Thailand to the southeast, and Indonesia and India on the Andaman
Sea to the southwest. Although nominally a constitutional monarchy and parliamentary
democracy, the most recent coup in 2014 established a de facto military dictatorship.

Tai peoples migrated from southwestern China to mainland Southeast Asia from the 11th century;
the oldest known mention of their presence in the region by the eponym Siamese dates to the 12th
century. Various Indianised kingdoms such as the Mon, the Khmer Empire and Malay states ruled
the region, competing with Thai states such as Ngoenyang, the Sukhothai Kingdom, Lan Naand
the Ayutthaya Kingdom, which rivaled each other. European contact began in 1511 with a
Portuguese diplomatic mission to Ayutthaya, one of the great powers in the region. Ayutthaya
reached its peak during cosmopolitan Narai's reign (1656–88), gradually declining thereafter until
being ultimately destroyed in 1767 in a war with Burma. Taksin (r. 1767–82) quickly reunified the
fragmented territory and established the short-lived Thonburi Kingdom. He was succeeded in 1782
by Buddha Yodfa Chulaloke (r. 1782–1809), the first monarch of the Chakri dynasty and founder
of the Rattanakosin Kingdom, which lasted into the early 20th century.
B. Capital:-
Bangkok, Thai KrungThep, city, capital, and chief port of Thailand. It is the
only cosmopolitan city in a country of small towns and villages and is Thailand’s cultural and
commercial centre.

Bangkok is located on the delta of the Chao Phraya River, about 25 miles (40 km) from the Gulf of
Thailand. It was formerly divided into two municipalities—Krung Thep on the east bank and Thon
Buri on the west—connected by several bridges. In 1971 the two were united as a city-province
with a single municipal government. In 1972 the city and the two surrounding provinces were
merged into one province, called Krung Thep Maha Nakhon (Bangkok Metropolis). The
metropolis is a bustling, crowded city, with temples, factories, shops, and homes juxtaposed along
its roads and canals. It is also a major tourist destination, noted for bountiful cultural attractions
and a nightlife that includes a flourishing sex trade.
C. Thailand Money:-

Money, currency of Thailand. The monetary unit of Thailand is the baht (THB)

D. Thailand Flag:-
E. Thailand Map:-
F. Thailand Religion:-

Excluding the law that states the King must be Buddhist, there is no official Thailand religion,
meaning all Thai people enjoy religious freedom. However, Buddhism is the most common
Thailand religion with approximately 93% of the population following this Theravada religion.

Buddhist Muslim chirstian others

 5. Tourism in Thailand:-

A. Introduction:-
Tourism is a major economic contributor to the Kingdom of Thailand. Estimates of tourism
revenue directly contributing to the Thai GDP of 12 trillion baht range from one trillion baht
(2013) 2.53 trillion baht (2016), the equivalent of 9 per cent to 17.7 per cent of GDP. When
including indirect travel and tourism receipts, the 2014 total is estimated to be the equivalent of
19.3 percent (2.3 trillion baht) of Thailand's GDP.[3]:1 The actual contribution of tourism to GDP is
lower than these percentages because GDP is measured in value added not revenue. The valued
added of the Thailand's tourism industry is not known (value added is revenue less purchases of
inputs).

Tourism worldwide in 2017 accounted for 10.4 percent of global GDP and 313 million jobs, or 9.9
percent of total employment.[4]:1 Most governments view tourism as an easy moneymaker and a
shortcut to economic development. Tourism success is measured by the number of visitors; the
more, the better.[5]

The Tourism Authority of Thailand (TAT) uses the slogan "Amazing Thailand" to promote
Thailand internationally. In 2015, this was supplemented by a "Discover Thainess" campaign.[6]
B. Top Cities in Thailand for Tourism:-

a. Bangkok:-

Also called the ‘City of Angels’ and famous as Krung Thep among the Thai people, Bangkok is
the national capital city of Thailand, which is ranked number 1 among the major cities in Thailand.
Renowned as the most populated city of Thailand, Bangkok is popular for the Buddhist temples
named Wat Arun and Wat Phra Prakew. By exploring the Great Swing and the Erawan Shrine,
visitors can get the feel of Hinduism and India.

b. Pattaya:-

Famous for its vibrant nightlife, splendid sandy beaches and water sports activities, Pattaya, which
is the 2nd major city of Thailand after the beautiful city of Bangkok, is one of the main tourist
destinations of Thailand and the ideal place for adventure lovers for taking the enjoyment of
Paragliding, sail boating and jet skiing. The attractions of this destination are Underwater World
Pattaya, Pattaya Crocodile Farm, Million Year’s Stone Park, Thai Alangkarn Theatre and so on.
c. Phuket:-

Phuket is the city of Thailand, which provides its visitors the feeling of excitement as well as
adventure. Here, tourists take the opportunity of enjoying interesting events such as Thai Boxing.
One of the most surprising shows in Phuket is the Phuket Fanta Sea Show, which has the
combination of fantasy and humor with the myths performed live on the Kamala Beach by its
artists. This famous city is also home to a 45 meter high statue of Lord Buddha.

d. Ayutthaya:-

Now recognized by UNESCO as a World Heritage Site, this historic island city, which was once
one of the most cosmopolitan and wealthiest cities in the world, has been the ancient capital city of
Siam between 1350 and 1767. Then, the treasure-laden palaces and gilded temples of Ayutthaya
dazzled from the distance of Kilometers. At present, the dozens of remains provide a tantalizing
view into its glorious past. Partial restoration of several historical sites of this city has been made
e. Chiang Mai:-

Home to more than 300 wonderful and dazzling temples and also called the heart of Lanna culture,
the city of Chiang Mai, which is the facto capital of Northern Thailand, can be regarded as the city
of temples. Being also quite modern, this city can be an excellent shopping destination for fine
dining choices and designer clothes. Wat Phra Sing and the Chiang Mai National Museum are
counted among the most famous attractions of this city.

f. Kanchanaburi:-

Being the birthplace of Phrabhavanaviriyakhun, the Buddhist monk, the city of Kanchanburi,
which is home to the bridge over the Kwai River and several museums of World War II, is one of
the most surprising provinces of Thailand. Founded by King Rama I during the 19th century, this
city is located to the west of Thailand. Dominated by the wonderful Kwai River Valley, the
northwestern area of Kanchanburi is famous for its lovely caves, lakes and splendid waterfalls.
g. Sukhothai:-

Founded on the outskirts of the Khmer empire during the 13th century, the province of Sukhothai
is very popular for its historical Sukhothai city, which has been the first capital city of Thailand.
Home to the wonderful ruins still, Sukhothai city has religious temples and the renowned
Sukhothai Historical Park, recognized by UNESCO as a World Heritage Site. The other renowned
attractions of this city are the Royal Palace, Ramkhamhaeng National Museum, Sri Satchanalai
National Park, Ramkhamhaeng National Park and so on.

h. Krabi:-

Surrounded by national parks, most of the region of Krabi is made up of over 80 little islands.
Situated at the mouth of the Krabi River, Krabi is a small township, the capital city of Krabi
province on the western coast of the southern area of Thailand. Some popular attractions of Krabi
are the Koh Phi Phi National Park, Railay, Ao Nang and the Hat Noppharat Thara. The area of
Krabi is an ideal destination for bird watching, snorkeling, sailing, kayaking, etc.

i. Koh Samui:-

Koh Samui is the main island of Thailand, which is famous for its tremendous white sandy
beaches, coral reefs and coconut trees. Hosting the cultural event famous as Ten Star Samui Art
Party attended by several artists (local and international) to show their artworks, this island is ideal
for art lovers and artists. Held on the occasion of the new year, the Buffalo Fighting Festival is
another attraction of this charming island destination.

j. Hua Hin:-

Founded by King Rama VII during the start of 1920 as one of the suitable Gateways and after this
period converted into a royal resort, the resort of Hua Hin, which was used as one of the places of
shelter for the locals as well as foreign tourists for over 70 years, enhanced its much fame. Due to
its low cost accommodation, expert friendliness, beach facing living, the area of Hua Hin is once
again favored as one of the best places in the globe for retiring.
C. Types of Tourism in Thailand:-

a. Adventure tourism:- As a type of tourism in Thailand with comparatively long adventure

elephant riding history many new dimensions of adventure tourism have recently emerged in
Thailand. Various kinds of adventure on water, land, and air can be enjoyed in Thailand. This
involves exploration of exotic locales and remote areas and engaging in various adventurous
activities. According to the Tourism Authority of Thailand’s official website (Tourism Thailand,
n.d) the major adventure tourism activities in Thailand are

b. Caving:- Pang Mapha District’s geologic labyrinths, collapsed, vertical ancient caves and
tremendous caverns are the most suitable spots for caving activity in Thailand.

c. Trekking:- For trekking in Thailand, tourists prefer to go to places like Doi Chiangdao (or
Doi Luang), the third tallest mountain in Thailand and Doi Inthanon, the country’s tallest mountain
of Northern Thailand, Umphang, Khao Yai National Park and Kanchanapuri of Central Thailand
(Trekking in Thailand, 2011).

d. Sea Kayaking:- Numerous beautiful islands and their magnificent beaches, rich marine life,
exotic birds, lizards and wildlife have positioned Southern Thailand as one of the major tourists
attractions in South East Asia. Sea kayaking has become one of the major adventure activities in
destinations such as Krabi, myriad of islands in Phang Nga Bay or Ang Thong Marine National
Park.

e. Medical tourism:- The Kasikorn Research Center in association with the Ministry of Public
Health, Thailand in 2012 found that 2.5 million international patients have flown from various
parts of the World to Thailand for medical treatment (PR Web, 2015). With 37 prestigious Joint
Commission International (JCI), United States accredited hospitals offering excellent medical
services; the medical tourism industry is expected to make 100 billion baht by 2015 (Medical
Tourism Association, n.d). Affordable treatment charges, excellent infrastructure and services,
World’s best post-medical experiences like spas, retreats and massage centers give Thailand a
cutting edge against its competitors in this market.

f. Eco tourism:- Thailand has rich natural resources, including more than 1,000 different
mammal species, as well as countless marine animals and birds. There are 127 national parks,
including over 22 marine parks. These natural forests cover almost 25% of Thailand. Ecotourism
can be defined as "responsible travel to natural areas that conserves the environment and improves
the well-being of local people." (The International Ecotourism Society, n.d). Eco-activities in
Thailand include Trekking, river rafting, horse riding, mountain biking, nature photography, bird
watching, night safari in national parks and spotting wild animals such as elephants and gibbons in
day time. Kayaking and snorkeling are the most popular ecotourism activities in marine national
parks. Khao Sok and Sam Roi Yot National Park are popular destinations for bird watching tours.
e-Review of Tourism Research .

g. Cultural tourism:- Thai culture features a number of performing arts including drama, Thai
dance, and sport. Variety shows that feature a number of different theatrical arts are common in
Bangkok, Phuket, Chiang Mai, and Pattaya. The “Siam Niramit” show is the most popular Thai
cultural show among tourists visiting Thailand. The show has received the TripAdvisor Award of
Excellence in 2012, 2013 & 2014 continuously. Bagging the Thailand Tourism award for 2010 &
2013, and the Prime Minister’s Creative Award 2011, the Siam Niramit show attracts more and
more tourists visiting Thailand each year. Theatrical performances of ancient Muay Thai boxing
matches, Thai tribal dances, and puppet shows are also popular cultural attractions of Thailand.
h. Wellness tourism:- Thailand is very popular for its wellness tourism. Thai culture with
strong influence of Indian culture has developed unique massage and wellness techniques. The
massage and wellness techniques are wide in variety / options ranging from one hundred baht to a
few thousand bahts. It is popular all around the country especially in the streets of Bangkok,
Chiang Mai and in the strands of all the beaches. The most popular destinations for wellness
tourism are Hua Hin, Koh Phangan, Samui, Phuket and Pattaya. These destinations offer attractive
services with all inclusive spas, oil massage with natural herbs, lemon grass, etc.

i. MICE :-The Thailand Convention and Exhibition Bureau was established by Royal Decree in
2002 to position Thailand as Asia’s premium business tourism hub. Since then Thailand
Convention and Exhibition Bureau has worked well to establish itself as a leader in this sector.

k. Cruise Tourism:- Sea cruise tourism is not so popular in Thailand. The only destination is
Phuket covered by Royal Caribbean Cruise line. The Thai Government has signed an MOU with
Singapore in the month of June 2015 to promote sea cruise tourism (Sea Trade News, 2015). In
contrast, river cruise tourism on the Chao Phraya river is already a very popular activity in
Bangkok.
D. Numbers of Tourist Arrive in Thailand:-

a. Yearly Tourist Arrivals 2003-2018:-

b. STATISTICS INTERNATIONAL TOURISTS ARRIVING IN THAILAND
AS OF 31 March 2019:-

Column1
CHINA
INDIA
KOREA
RUSSIA
JAPAN
VIETNAM
UK
INDONESIA
TAIWAN
GERMANY
FRANCE
E. Hotel in Thailand:-

a. 5 Star Hotel:-

 Grande Centre Point Sukhumvit 55 Thong Lo

Sukhumvit, Bangkok

 Avani+ Riverside Bangkok Hotel

Riverside, Bangkok

 Eastin Grand Hotel Sathorn

Sathorn, Bangkok

b. 4 Star Hotel:-

 Tower Club at lebua

 Bangkok Place Hotel
 Ambssor Hotel
 F. How to Reach:-

How to reached India to Thailand:-

 By Air:-

I. Name of Airline :-
Go Air
Indigo
Spice Jet
Malindo

II. Name of international Airport in Thailand:-

 Suvarnabhumi Airport. The Suvarnabhumi airport is Thailand's major international airport in

Bangkok which opened in 2006.
 Don Mueang International Airport.
 Phuket International Airport.
 Chiangmai International Airport.
 Hat Yai International Airport
 Chiangrai International Airport.
 Samui International Airport.
 H. Thailand Package :-

Dear Sir/Ma’am,

Greetings from Harrak International!!!

We would like to take this opportunity & offer you the package details for your Upcoming Holiday
to Phuket.

Please find details of your proposed travel plans:-

Destination Thailand(Phuket)

Travelling Date 23 May 2019

Number of Night 5Nights/6Dyas

Number of Pax 2adults
Flight Details:-

Flight No Origin Destination Dep Date Time Arr Date Time Class

6E-1763 DEL HKT 23/05/2019 1:00hrs 23/05/2019 6:40hrs Q

6E-1764 HKT DEK 28/05/2019 7:40hrs 28/05/2019 10:25hrs R

Hotel Details:-

City Nights Hotel Name Room Type Meal Plan Amenities

Phuket 3 The Ashlee Plaza Room #1: Superior Breakfast The content is not available
Patong Hotel & Double Room - With
Spa Breakfast

Krabi 2 Ananta Burin Room #1: Superior Room with The content is not available
Resort Breakfast
Package Details:-

 3Nights accommodation in Phuket

 2nights accommodation in krabi
 Return with economy airfare
 Airport taxes
 Daily Breakfast
 Full city tour
 Phi – Phi island
 Four island
 Thailand visa

Package Costing:-

INR: - 43,500+5% GST per person on double sharing basis in 4-star property with economy class
return airfare & Thailand Visa

Remarks:-

The above is only a quote and no bookings have been made yet.

Airfare and Hotels are subject to availability

All Tours are on SIC basis.

All confirmations are subject to availability at the time of booking.

Group ticket and hotel voucher will be released 2 days before departure

The above quotation has been based on specific hotels. In case the hotel rooms are not available
as specified above the alternate hotels will be suggested. The difference in cost is payable extra.

Peak Season / Weekend Surcharges may be applicable at the time of confirmation

Please feel free to contact us for any clarification.
This Quote is Valid for next 72 Hrs

Thanks & Regard