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Sector:
Qualification Title: FRONT OFFICE SERVICES NC II
Unit of Competency: PROVIDE CASHIERING SERVICES
Module Title: PROVIDING CASHIERING SERVICES
FRONT OFFICE SERVICES Date Developed: Document No.
NC II April 2015 Issued by:
Developed by: Page 1 of 32
Rommel A. Libria Revision # ____
Providing Cashiering
Services
AIRBIL INTERNATIONAL SCHOOL for TOURISM
Welcome!
Remember to:
INTRODUCTION
This unit deals with the skills and knowledge required by Front Office
personnel
LEARNING OUTCOME
CONTENTS:
1. Check with other departments of any unposted or late charges. All
unposted or late charges are posted in the property’s computerized
system.
2. Guest folio is printed and readied to be presented to guest.
3. Guest folio is presented to guest for review and approval.
ASSESSMENT CRITERIA:
CONDITIONS: METHODOLOGIES:
The students/trainees must be
provided with the following in the
PowerPoint presentation or video:
1. Read Information Sheet No. 7.1-1 Do not write anything on the module and
on Prepare Guest Folio including prepare a separate sheet of paper for self-
Posting Charges, Reversals and check and activity.
Rebates
2. Answer Self-Check No. 7.1-1 Compare your answer with the answer key
3. Read Information Sheet No. 7.1- Read information Sheet
2 Compute Service Charge and
Taxes
4.Answer Self-Check No. 7.1-2 Compare using assessment criteria. The
Perform task sheet 7.1-1 Learner may use calculator / mobile phone
calculator app
5. Read Information Sheet No. 7.2-1
Collect cash, cash equivalents or
non-cash transactions
6. Answer Self-Check No. 7.2-1 Compare your answer with the answer key
Learning Objectives:
Overview:
LOGIN NAME
PASSWORD
CHECK-OUT
POSTING
FOREIGN EXCHANGE
CREDIT LINES
Highlight the Posting Field using the keyboard arrow and press Enter;
Procedures in Posting:
POSTING
POSTING
Procedures in Reversal:
Procedure in Rebate:
6. 100 - __________
7. 509 - __________
8. 600 - __________
9. 103 - __________
1. 700
2. 600
3 101.
4. 300
5. 309
6. Room Charge
7. Room Service (F&B) Allowance
8. Paid-out-Refund / Cash Advance
9. Room Local Tax
1.In opening the Cashier Menu, the User must encode the LOGIN
Procedure twice, that’s number 1-to open the software and number 2-to
open the Cashier Menu;
2.This is very important because not all has an access to the Cashier
Menu, as this is a very sensitive field and menu;
3.Only FO Managers and Front Desk Clerks have the full access to the
menu; while Transportation Officers, Club Officers, and Outlet Cashiers
has access to POSTING menu. This is to lighten the responsibilities of
FO Cashiers.
VI. Prepayment – means that the bill must be paid prior to arrival.
Example:
1. Cash Settlement:
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
_______________________________________________________
4. City Ledger:
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
_______________________________________________________
5. Components of LOA:
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
_______________________________________________________
a. Cash Settlement:
Local currency, Foreign currencies, Traveller’s
check
d. City Ledger:
Send bill arrangement with Letter of Authorization
e. Components of LOA:
Guest name, duration of stay, specification of
charges
Airbil Hotel
Foreign Currency Receipt
TIN # 1111111111 VAT # 1111111111
_______________ _________________
Guest’s Signature Cashier’s Signature
Guest’s Copy
Airbil Hotel
Foreign Currency Receipt
TIN # 1111111111 VAT # 1111111111
_______________ _________________
Guest’s Signature Cashier’s Signature
FO Cashier’s Copy
*Cash
*Credit Card
*Cheque
*City Ledger
*Philippine Peso
*US Dollars
*Japanese Yen
*Euro
*British Pound
FRONT OFFICE SERVICES Date Developed: Document No.
NC II April 2015 Issued by:
Developed by: Page 26 of 32
Rommel A. Libria Revision # ____
Providing Cashiering
Services
*Singapore Dollars
*Australian Dollars
*Hongkong Dollars
*Saudi Riyal
*Cash
*Credit Card
*Cheque
*City Ledger
*VA – Visa
*MC – Mastercard
*AX – American Express
*JC – JCBC
*Cash
*Credit Card
*Cheque
*City Ledger
*Cash
*Credit Card
*Cheque
*City Ledger
Amount ______________________________
Company Name ________________________
#1 To-date only – means that you may print the bill as the present date
and time only;
#2 Proforma Invoice - means that you may print the bill that will include
all the dates of your stay (Number of Room Nights).
There are guests who ask for print out only, that’s why you have to
double-check the guest’s request. If you assume that he/she will check-
out when he/she is not, there will be a discrepancy with housekeeping’s
report and a severe complaint will arise.
The usual mode of payment will also appear: Cash, Credit Card, Cheque,
and City Ledger.
Assessment Method:
Demonstration, Questioning
4.Enter Password
Comments/Suggestions:
REFERENCES:
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biw=1024&bih=430&noj=1&tbm=isch&sa=1&q=teamwork+logo