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Documente Profesional
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WRITTEN REPORT
Instructions
Instructions to candidate
The raw materials are the ingredients that will go into producing the finished
product. For McDonald's, these will include the buns, beef patties, paper cups,
salad ingredients and packaging. These are delivered to the restaurants
between 3 and 5 times a week. The raw materials arrive together on one lorry
with three sections so that each product can be stored at a suitable
temperature.
frozen
chilled
ambient which means foods that can be stored at room temperature.
This applies to items such as coffee or sugar sachets.
Work-in-progress refers to stocks that are in the process of being made into
finished product. A Big Mac consists of a bun, two beef patties, lettuce, cheese,
pickles, onions, sauce and a small amount of seasoning. The restaurant will
only combine these items just before the customer orders them so the Big Macs
are hot and fresh when served.
Finished products
Finished products are goods that are ready for immediate sale to a customer.
At any one time, a restaurant will have a range of products ready for sale. Many
of these will include finished products like Filet-o-Fish, Big Macs and side
salads.
http://businesscasestudies.co.uk/mcdonalds-restaurants/managing-stock-to-
meet-customer-needs/stock-management.html
Supply Planners work with the new stock control system, Manugistics, to
ensure enough raw materials, e.g. beef, tomatoes, lettuce, etc., leave the
McDonald's distribution centres, such as Basingstoke. This ensures restaurants
can produce the meals required for the level of demand based on past
SITXINV005 Establish stock purchasing and control systems
Version: 30 October 2016 Page 4
performance, forecasted and future sales campaigns. For example, the sales
of Big Mac will increase during the “Buy one get one free” campaign.
In addition, every restaurant has a small buffer stock to contain a higher-than-
expected number of products - a calculation forecast that Manugistics
calculated.
http://businesscasestudies.co.uk/mcdonalds-restaurants/managing-stock-to-
meet-customer-needs/stock-management.html
http://cmuscm.blogspot.com/2014/11/how-mcdonalds-manage-its-
inventory.html
First In First Out (FIFO): for all ingredients At McDonald's, all materials,
processing and finished products are processed according to FIFO
methods. This means that materials are used in the first-in first-out order.
So that, inventory is always fresh because products are sold in order of
import.
The advantage: Minimize the reduction of product quality, minimize
damage and pollution, and maintain product temperature.
https://www.academia.edu/12695292/How_does_Mcdonalds_manage_their_i
nventory
To ensure we provide our customers with the highest standards of quality and
safety, we distribute directly in temperature-controlled vehicles. Most of those
trailers are equipped with refrigeration units and special bulkheads to separate
the three zones (frozen, refrigerated and ambient temperature) normally
required for each delivery. GPRS enabled these trucks are used to deliver
potatoes from cold stores to the processing units at McCain. These trucks
maintain a temperature of minus 18 degree C which is ideal for the quality of
the frozen products. GPRS enables correct tracking of trucks at all times. All
these measures ensure that potatoes used at the restaurants adhere to
McDonald’s guidelines and are delivered at the right time. We do this to monitor
temperature on each truck, and the restaurants monitor delivery temperatures
upon receipt.
https://www.mcdonalds.com/ca/en-ca/about-our-food/quality-matters/food-
safety.html?fbclid=IwAR0hLNxoTcTqvmDOzUsykE-
qU9nIS5zUFlE9rlXeoJcC_BQPiVAYuYf_7XQ
https://www.mcdonalds.gr/enen/node/18/potatoes?fbclid=IwAR3kfPuVcenWfo
ed0pO0DygWRY9UjnHEHd4Q3QNf-slT1j9TC7jhIfeOvmA
http://mcdonaldsblog.in/2016/10/20-years-the-potato-revolution/
https://yourquestions.mcdonalds.ca/answer/why-do-you-transport-by-
trucks/?fbclid=IwAR1q97E1_5o_xO3IMm6LdmhGPvA9IXlrELEfu3J5dWOLr68
1IVp6pv8xMJo
https://yourquestions.mcdonalds.ca/answer/the-us-and-canada-have-
different-laws-as-to-what-food-additives-are-legal-do-you-use-the-same-
process-for-both-countries/
https://yourquestions.mcdonalds.ca/answer/what-is-the-diffrent-between-your-
potato-and-the-other-potato-cuz-mcdonald-french-fries-is-delicious/
https://www.mcdonalds.com/gb/en-gb/good-to-know/about-our-
food/potato.html
McCain is the main suppliers of World Famous Fries for McDonald’s Canada for
over 30 years, which harvest and process over 143 million pounds of potatoes every
year.
Here is the contract of purchasing Frozen Fries between McDonald’s and McCain.
Using stock
At McDonald's, all raw materials, work-in-progress and finished products are
handled on a First In, First Out (FIFO) basis. This means raw materials are used
in the order they are received. Therefore, stock is always fresh because
products are sold in the order they are made. If the process First In, Last Out
(FILO) was used, then the finished product would be dry and unappealing
because the first one prepared is the last one sold.
Here are some methods we use to communicate with all staff about stock
control systems:
Opening meeting – We open meeting to give information about stock control
system for all staff. This is the method that we used most because this is
still one of the best approaches to communicate effectively in workplace.
Using intranet – Staff can get information and can communicate with other
staffs in a quick and fast way.
develop special control systems for stock with high wastage or loss.
Some ways we use to prevent wastage and loss:
Control ordering quantity and quality by using stocktake sheet.
Maintain correct environmental conditions for the storage of perishable
food stuffs; including control temperature, light, humidity, …
Receiving procedures and controls from suppliers.
Keep personal properties such as bags and purse at staff room before
the shift.
Only provide keys to authorised people such as supervisor or team
leaders, if we lose the key, we have to report it straight away to take
appropriate actions.
Ensure that every staff knows the system well and working procedures
by training and induction.
Develop a stock control and transferring system as I mentioned in Topic
2.
monitor workplace systems and make adjustments according to feedback
and operational experience.
To minimize stock wastage or loss, all supervisor needs to monitor systems and
make adjustments immediately by:
Use warehouse management system as mentioned above.
Check storerooms and storage areas daily at the end of business day.
Use CCTV cameras in storage areas and check weekly.
Check stocktake to assess the value of stock and identify stock control
problems.
Keep track of stock losses from damage and out of date stock by noting
down the name of products and reasons.
Regularly organize talk sessions to staff to get their feedback about stock
control system. In addition, we also could consider about customer’s
feedback at (https://survey.medallia.ca/?feedless-McD-GSS-
FeedlessSurvey-9943c31cd819b4767e52d3e879f6e2a8), some of
these may be useful for the business
Watch and control the food cost of products.
initiate training of staff to minimise stock wastage
Assessment
Assessment is based on the criteria shown in Figure 2 – Assessment criteria
and report form.
Authenticity statement
I state that this written report is my own work that no one has written it for me, that I
have not copied the work of another person and that all sources that I have used
have been properly and clearly documented.
If I have used the ideas, words, or passages of an outside source, I have quoted
those words or paraphrased them and have provided clear and appropriate
documentation of the source of that material, both what I have quoted and what I
have paraphrased.
I have read the definition of plagiarising as printed below, and I understand that
definition and its consequences.
To plagiarize:
1. To steal and use (the ideas or writings of another) as one's own.
2. To appropriate passages or ideas from [another] and use them as one's own.
3. To take and use as one's own the writings or ideas of another.
I understand that the plagiarism of any part or section of a paper suggests to the
reader that other parts of the paper may not be the writer's own work.
I understand that plagiarism is a serious offense and that the penalty for plagiarism --
in any part or section of my report -- may result in a failing grade for the assessment.
Signature: …………………………………………….
Date: ………………………………………………….
Authenticity statement
Candidate indicated that the report is his or her own work [tick the relevant box]: ☐Yes ☐ No
Grade
Overall the candidate’s performance on this assessment activity was [tick the relevant box]:
(80% - 100%) (70% – 79%) (60% – 69%) (50% – 59%) (0% – 49%)
□ High Distinction □ Distinction □ Credit □ Pass □ Fail
Assessor Signature: Candidate Signature:
Date: Date: