University name: Arden university

Name of module: Developing Personal and Management Skills

Unit number: level 4

Module Code: HRM4001

Student Name:

Student ID:

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Executive summary
Leadership skills are the ability to lead properly which depend on the number of roles, key skills
and so on but several leaders have different characters and styles. The primary goal of supportive
skills communication is resolving conflicts and achieving a change of situation. The
communication systems are used in several interpersonal interactions such as power differentiate,
manager and employee, teacher and student, parent and child. The personal development plan is a
process of developing an action plan based on value, awareness and so on. leader and manager
need to encourage employee for their work through motivating the employees. employees want to
feel comfortable from the manager or leader which can enhance trustworthiness. manager or leader
can provide information to the employee for their performance. Feedback is a process of
connecting with employee easily where people can share their opinion.

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Table of Contents
Executive summary ...................................................................................................................................... ii
Introduction: ............................................................................................................................................... 1
Discussion .................................................................................................................................................... 2
1. Reflection on own management and leadership skills and development of a personal
development plan ..................................................................................................................................... 2
Personal Development Plan: ..................................................................................................................... 7
2. Explanation of the transferable skills using relevant theory and application .................................. 8
Conclusion: ................................................................................................................................................ 12
References .................................................................................................................................................. 13

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Introduction:
Developing personal and management skills are related to each other in the organisation. personal
development influences the management of the organisation. personal development is the activity
of enhancing awareness and identity, talents and potential, enhance the quality of life, human
capital and so on. management skills are some of attributes or abilities which helps to fulfil the
task in the organisation. In the organisation personal development can increase the organisational
performance which impacts on the management. Management skills are attaining goals based on
employee’s performance where personal development ensures employee skills.

1
Discussion

1. Reflection on own management and leadership skills and development of

a personal development plan

Skill Audit: Skill audit on the management and leadership skills are done below to identify the
development needs and strengths.

SKILLS Standards The skill Comparison of own skills &

level of competencies against the
SKILL standards

Low to
High

Organisation Time management is 1 2 3 I have already completed some

and Time completing a program in 4 5 project, as a result, it is easy for me
management timely. It is essential for a to do the work in timely. But it is
manager to delegate, negations, so much difficult to balance work
planning and so on (Whetten life task and official task. I fail
and Cameron, 2012). sometimes but I maintain regular
tasks on time.

Decision Decision making and problem- 1 2 3 I have the analytical ability to

making and solving are indispensable for 4 5 problem-solving and decision
problem- any organisation which is done making. I have done some case
solving by leadership and management studies and research which
skills (Schermerhorn, 2013). increase my knowledge.

2
Planning Planning is a work which is 1
achieved through developing 4 5
teams, consulting teams, task
allocation, and
objectives (Adair, 2011).
2 3 I have a leadership quality to
maintain the people. I give
direction and motivation through
setting consulting. To make different
teams have allocated the task. I set
the work objectives on how to
achieve in the organisation.

Delegation Delegation is taking tasks from 1 2 3 Although I have the capability to

the top management and 4 5 manage the people, I have also a
distributing the staffs (Fripp, limitation to do the work. I take a
2013). In the process, leaders task from the organisation based
are motivating the employees on the goal of which tasks to
for gaining the objectives. distribute in the staff. I also give
direction and motivate the
employees,

Motivation Motivation is encouraging 1 2 3 I have also qualified in managing

systems to the employees 4 5 the employee. motivational
(Leadership skills, 2010). techniques have used to motivate
Motivation is also good the employee. physically and
management and leadership mentally support have given to the
skills where the employee has employee. it is a challenge for me
been inspired to get a fair to gain the employee mind. In the
salary, bonus, reward and so on. team member has been gotten
motivation by giving a reward,
feedback, listening and so on.

3
Coaching Coaching is a teaching system 1 2 3 I have maintained to give
that is providing to the 4 5 guidance, listening from
employees (Rohlander, 2015). employees, provide information,
It is one of the types of training feedback, planning goal and
that is skilled to the employee. objectives. Those are teaching in
the training period so that
employee can easily attain the
task. I have also the capacity to
inform them about the
organisation.

Target Target setting is understanding 1 2 3 Although I have the smart quality

setting the organisational objectives 4 5 it is hard for me to communicate
based on the SMART way some people and perceive the
(Sampson and Elrod, 2016). It people. Sometimes, I fail to inform
helps to understand the best target setting based on the
communication systems. SMART way so that it does not
bring to the good outcome of the
organisation.

Interpersonal To interaction with different 1 2 3 I try to better relate to competitors

skills employees, manager, suppliers, 4 5 so that I give good service than
customers, leaders and so on. there. I communicate through the
interaction skills help to internet, advertising, seminars,
identify the best management and programs which bring to the
systems (Cottrell, 2010). image of the organisation.
potential customers are attracting
through interpersonal
communication. I interact with the
different department for solving
the problem.

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 Written When a communication is done 1 2 3 I have the capability to write mail,
communicati by written that is written 4 5 memos and reports in the
ons communication (Mayson, organisation. mail communication
2014). can be interacted to attract
potential customer. every
accountability has been done by
memos. A financial budget report
can be written which helps to meet
the expense and revenue.

Oral Oral communication is directly 1 2 3 I have the quality to present

communicati communicating with people 4 5 something effectively where I can
ons and they can share their meet the people through telephone
opinions (Mayson and De and meeting. Sometimes, I feel
Klerk, 2011). nervous because of making an
unnecessary situation.

SWOT Analysis:
Based on the skill audit and personal analysis, the SWOT analysis is provided in the following:

Strengths:
 Effective communication skills in my
organisation and personal life.
 I have the ability to adapt to a new
situation and things.
 To control and manage the people
anywhere that is needed in the
organisation. I have also motivated &
encouraged employees to increase
their responsibility at work.
Weaknesses:
 I have a lack of time management
where I had failed to do work.
 I am not setting a goal properly.
 They show my weakness in analytical
thinking.

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 Opportunities: Threats:
 Improving time management and  Strong competition can harm for me
business management are opening my such as my colleague.
opportunity.  To increase value in the people
 Taking a decision in the based-on through corporate social responsibility
situation can bring to advantage for work.
me.  Setting the goal clearly is a threat for
 Effective communication systems me when an employee does not know
create adapting new things. it clearly.

Reflection on own management and leadership skills

To consider the skills audit and SWOT analysis, personal development reflects on management
and leadership skills. In the past, I had some lacking management and leadership capacity. The
skill audit and SWOT showed most of them lacking. It helped me to identify and analyse the
weaknesses. It enhanced the capability to the own management systems. While doing my
internship in a hospitality firm, I communicated effectively but I had to lack in managing the time.
When it was identified while working for the firm, I tried to resolve the problems & enhance my
quality. Personal development skills had also impacted on the organisation for management and
leadership skills. Analysis of different skills is shown in the skill audit which has been done to
know my skill gaps and development need in management and leadership skills. Decision making,
planning, motivating, coaching and targeting etc skills are assessed in the process. The reflection
of my management and leadership portrays that I could have been more effective in the
management and leadership of people. A leader can compete with a different situation that is good
for the organisation. Effective management and leadership can bring to profit for the organisation.

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Personal Development Plan:

Objectives Activities Support & Target Actual date

resources date

To manage time I need to work regular My strong Within 1 Before 10

efficiently which can help to manage mentality, month, I days, I
the time. The routine, set motivational wanted to actually
goal, official time, thinking, my achieve achieved my
personal work time and so planning can the objectives.
on can help to achieve my support to achieve objectives.
objectives. the goal.

To improve Analytical thinking, Different guide Within 2 I achieved it

quality in physical experience, doing books, case study, months, I after one
analytical the work, taking the motivational speech wanted to month of
thinking and suggestion from others to and so on can gain my twenty-five
performance solve the problem and support to gain the objectives. days within
developing the idea etc. objectives. the target
have been undertaken to date.
achieve the objectives.

To increase To set up a goal, using self- Needs to know the I wanted I achieved it
confidence confidence, controlling topic clearly, IQ to gain the within 18
employee at work, solving test, case studies, objectives days
the problem, and setting a small goal within 20 because of
enhancing perseverance and so on helps to days my self-
etc. have been undertaken achieve the because of motivation.
to achieve my objectives. objectives. increasing
my
planning
systems.

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 2. Explanation of the transferable skills using relevant theory and
application

Transferable skills are abilities and skills which is helpful for different areas of people living
through providing relevant and helpful skills (Denicolo and Reeves, 2014). It is also a portable
skill that is managing people and organisation. people always assume transferable skills when they
apply to a new job so that it changes the career within the organisation. some transferable skills
are such as teamwork, leadership, personal motivation, communication, analytical skills, listening
and so on. In the assignment considers the following skills-

Supportive Communication:

Supportive communication is a communication style which uses for setting goal and techniques
(Box, 2010). The primary goal of supportive skills communication is resolving conflicts and
achieving a change of situation. The communication systems are used in several interpersonal
interactions such as power differentiate, manager and employee, teacher and student, parent and
child. In the organisation, it is so much effective when more power equal between friends, spouses,
business partners and so on. In the managing context, employees are conflicted in the workplace
where the manager can solve the problem. For example, employees are directed by the manager
and manager are guided by top management. In the workplace, people interaction can create
conflict when the manager or management cannot clear the goal of the organisation. It makes
conflicts between manager and employee or leader. To solve this problem, supportive
communication is essential. Supportive management and leadership skills can reduce the problem.
The leader is providing direction based on the goal. It also helps to set up a goal when a conflict
showing in the organisation. some technique of supportive communication that leader can use in
the organisation. Descriptive language, taking an inclusive approach, focus on the problem and
solution, encouraging productive dialogue are supportive communication techniques in the
organisation that is taken by leadership manager and supportive manager (Box, 2010).

Motivational skills:

Motivation is playing a vital role at the work which can get from internal and external sources. In
the organisation is established based on the goal that is burning desire to achieve by internal

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motivation. External motivation grows from the bosses, parents, spouse, peers and so on (Watty,
Jackling and Wilson, 2014).

Motivational skills are so much essential for leaders to lead the organisation effectively and in
time. There are a lot of motivational skills which motivates people such as reward, recognition,
extend help, give respect, provide opportunity and so on. it can transfer organisation from current
to higher position because of employee encouragement (Watty, Jackling and Wilson, 2014).

In the management context, teams are created by leaders for operating the work where the
employees are informed to the goal of the work (Mayson and De Klerk, 2011). The leader can
reward for the work to the employees which can more encourage to do it effectively. Motivational
skills are not only motivation speeches but also supportive physically to the work. Employees are
not the same in the organisation as an understanding capability those employees need to physical
motivation. Supportive management and leadership skills are reducing stress for the employee in
the management process. Supportive management skills are helping to the employee through
taking a decision and they can easy to the task through giving right direction. Leadership skills can
motive to reduce boredom, bring new perspective and revenue, lead to job satisfaction and mental
peace, avoid jealousy and prejudice amongst the team, help to gain deadline faster and so on
(Mayson and De Klerk, 2011).

Empowerment:

Empowerment is becoming powerful at the work where people are gotten power from the
organisation (Kennedy and Loeb, 2011). in the personal or employee empowerment is included
such as personal values, skills and goals and ready to our behaviour adjust the goal to be achieved.
Some empowerment skills are such as life coping skills, manipulating skills, intellectual skills,
artistic skills. It also has some personal empowerment dimension which is such as self-awareness,
values, skills, information, goals and so on. those dimensions are empowered to a person in the
organisation (Kennedy and Loeb, 2011).

In the organisational operating systems, employee empowerment is needed to operate effectively.

The employee should be achieved some quality for empowering. Self-awareness is comprising in
the personal character where the employee proves to respond in the situation. Leadership skills
and supportive management skills help to self-motivate through developing positive and negative

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understanding capacity (Johnson, Siegel and Winch, 2010). It helps to conscious make decision to
enhance and attain organisational goal from the past experience. Values are their own beliefs,
culture, opinions which is important for the business. It helps to understand and perceive the
obligation of the organisation and any situation. Supportive management and leadership skills are
to push the organisation value as a result people can critically evaluate the firms.

Skills help to achieve individuals with organisational desire goals which is guided by a supportive
leader. It can be gained by experience, education, practice, training and so on. knowledge is so
much essential for developing empowerment capability. In the organisation, empowerment skills
use for gaining a particular work. Leader and manager have set up the goal. On the basis of goal,
the employee needs to empower which helps to gain a particular goal. Supportive management
and leadership skills can adjust goal and employee empowerment for gaining desire outcome
(Kennedy and Loeb, 2011).

Conflict Management:

Conflict means disagreement or arguments between people, manager, staffs and so on

(FALLOWS, 2016). in the workplace has a different conflict such as dissatisfaction with working
condition, difference opinion, remuneration, lack of promotion, excessive workload,
discrimination, feeling of insecurity, misunderstanding, different expectation, unfair treatment and
so on. Conflict management is a core training of manager and supervisors so that they can resolve
the conflict. It also defines to reduce negative aspect to increase positive things. The main purpose
of conflict management is enhancing learning and group outcomes through effective performance
(FALLOWS, 2016).

Conflict can be resolved in some ways of management process such as identifying the sources of
conflicts, look beyond the incident, request solution, agreement, aware of conflicts,
communication, emotional intelligence, empathy and so on (Johnson, Siegel and Winch, 2010).
supportive manager and leader easily contact with the employee and they can know about the
reason for conflicting in the firms. When they collect more information about conflict then they
can manage it effectively and quickly. Two parties are conflicting before one or two months which
is unknown for the cause. In the situation, leadership skills find to happen or incident that occurs
in before. In the organisation, supportive management and leadership skills are an effective

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technique that is helping to manage conflict. It applies to physical interaction with an employee
that helps to understand conflict easily for the seeking of the solution.

Team Effectiveness:

Teamwork is a dramatic effect on organisational performance because an effective team can attain
an incredible outcome. Team effectiveness is influenced by social processes interactions among
group members, resource constraints, clarity of roles and responsibility, identification and
commitments of the group purpose and so on (Johnson, Siegel and Winch, 2010).

Team effectiveness is used to achieve the organisational goal which has entirely affected by the
good leader. A leader controls the employees with dividing into a team where one group leader is
presenting for the work. This process helps to do better way in the organisation. Team effectiveness
model has described commitment, skills, accountability, goal, role, responsibility and so on
(Denicolo and Reeves, 2014).

In the operating systems, the team has set the desired goal for the organisation which can measure
the performance of employees. Teams are committed to a common purpose, specific goals and so
on (Denicolo and Reeves, 2014). they have needed to skill for solving the problem, technical skills,
enhance teamwork and so on. Team members are accountable to one other work which can create
a strong goal for gaining it. In the leadership and supportive management skills can enhance good
effectiveness. Supportive manager removes stress and boringness from the employees which
create good effectiveness teamwork. In the process, team members are managed by leadership
skills in the organisation.

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Conclusion:
Management and leadership skills are helpful for the organisation which ensures the attainment of
goal, objectives and aim of the organisation. transfer skills are the different leader and manager
skills such as communication, motivation, feedback, creativity and so on. Team effectiveness,
conflict management, support the employees are effective management process that is given by
the effective management and leadership skills. Leader and manager are managing employees in
the organisation where it creates a good relationship with employees and manager and leader.
Personal development and management skills achieve the organisational goal. Skills and
knowledge of the employee and leader management quality help to achieve the organisational goal.

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References
Adair, J. (2011). Develop your leadership skills.

Box, S. (2010). Transferable skills training for researchers.

Cottrell, S. (2010). Skills for success. Basingstoke: Palgrave Macmillan.

Denicolo, P. and Reeves, J. (2014). Developing transferable skills. Los Angeles: Sage.

FALLOWS, S. (2016). INTEGRATING KEY SKILLS IN HIGHER EDUCATION. [Place of

publication not identified]: TAYLOR & FRANCIS.

Fripp, P. (2013). Boosting Your Leadership Skills. FL: Electronic & Database Publishing Inc.

Johnson, S., Siegel, H. and Winch, C. (2010). Teaching thinking skills. London: Continuum
International Pub. Group.

Kennedy, Z. and Loeb, B. (2011). Transferable skills. Austin, TX: Steck-Vaughn.

Leadership skills. (2010). New York: Ferguson.

Mayson, S. (2014). Personal management skills. Blackstone Press.

Mayson, S. and De Klerk, R. (2011). Personal management skills. Durban: Butterworths.

Rohlander, D. (2015). Management skills.

Sampson, S. and Elrod, C. (2016). How to be in a personal relationship. Amherst, MA: HRD
Press.

Schermerhorn, J. (2013). Management.

Turner, D. (2010). Managing personal development. Selangor Darul Ehsan, Malaysia: Pelanduk
Publications.

Watty, K., Jackling, B. and Wilson, R. (2014.). Personal transferable skills in accounting
education.

Whetten, D. and Cameron, K. (2012). Developing management skills.

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