Jacqueline O’Neill

Arcadia, CA | 91006 | 626-639-4719 | jkoneil3@gmail.com

EDUCATION
Arizona State University | Phoenix, AZ Expected Grad. Date: Spring 2020
Bachelor of Arts Degree
Major: Journalism and Mass Communication
Minor: Psychology
East Los Angeles College | Monterey Park, CA 2017
Associate of Arts Degree
Major: Social and Behavioral Sciences
GPA: 3.0
RELEVANT COURSEWORK
Communications and New Media History of Mass Communications Public Speaking
PROFESSIONAL EXPERIENCE
Customer Service Representative | Office Team by Robert Half Jan 2013 - Present
 Work closely with other representatives to coordinate and facilitate events across industries,
including business, finance, educational institutions, and athletics
 Greet and interact with customers on a one-on-one basis, providing them with event information,
directing them to the appropriate departments to meet their immediate needs
 Provide high levels of customer service to ensure customer satisfaction
Background Performer | SAG AFTRA Jun 2010 - Nov 2013
 Collaborated effectively with other performers, producers, and directors to take direction and execute
scenes in an efficient manner
 Adapted quickly to new environments and diverse groups of performers to work together towards a
common goal
Server | Patina Restaurant Group Mar 2007 - Dec 2010
 Executed multi-tasking abilities via serving in a high-volume environment, providing high levels of
customer service to ensure customer satisfaction
 Co-facilitated events as per detailed timelines and guidelines, collaborating with others to ensure a
positive dining experience
Underwriter Assistant | Zurich North America Nov 2001 - Jun 2005
 Supported team of four underwriters in executing inbound and outbound client calls, providing them
with important information to determine liability
 Maintain high levels of organization to ensure office efficiency and effectiveness, including file
maintenance, data entry, and policy verification
SKILLS
Microsoft Word Customer Service Critical Thinking Communication
Research Detail Oriented Social Media Innovative
Organization Adaptability Coordination Collaboration