Assignment No.

1
Information System (CS507)
MC080402554
Kashif Ali Qazi

Q.No.1
What are the organization, management and technology dimensions of information
system?
Answer

Organization Dimensions of Information System:

Information system is an integral part of any organization. Indeed, some companies
like credit reporting firms can not survive without information system management. All
the organizations have a structure that is composed of different levels and specialties.
Seniors Management is to make long term planes and decisions regarding the product and
service as well as ensure the financial growth of the firm.
Middle Level Managers are responsible for carrying out the planes made by the top level
management.
Operational managers are responsible for monitoring the daily tasks and activities of the
organization.
Knowledge Workers like scientists, engineers, designers, etc are responsible for new
product designing and exploring the new knowledge for the organization.
Data workers are responsible for the clerical jobs.
Production workers are responsible for manufacturing and delivering a product or
rendering a service.

Experts are employed and trained for the different business functions like
sales & Marketing, accounting and finance, production and operations and HR
professionals. Information system automates the business processes and makes it
convenient for the massagers to perform this business functions.e.g. How a customer
receives credits and how a customer is billed? This is often done by using information
system.

Management Dimensions of Information System;

Management s’ job is to make sense out of the many situations faced by
the business organization, make decisions , formulating the strategies and solve the
problems faced by the organization. The management is also supposed to allocate the
resources to achieve the organizational goals. But managers have also do an other job of
developing new products. All these managerial functions can not be done with out a
proper support of information system.

Technology Dimensions of Information System;

Information technology is a major tool the managers use to cope with change.
Computer hardwares, sofwares, data management technology, networking and
communication devices are the components of information system. The most important is
the World Wide Web (WWW). All these technologies along with well trained and skilled
people to make use to these represent resources that could be shared through out the
organization and constitutes a firm s’ IT Infrastructure. IT infrastructure provides the
milestone on which a firm builds its IT infrastructure.
Each organization must care fully design its’ IT infrastructure which can
fulfill its needs adequately.

Q.No.2
Describe some of the major changes that information systems are bringing to the
organization?
Answer
Information Systems and Technologies are affecting the business organization in the
following way;
1. Improved Operational Performance:
2. Improved Response to Customer
3. Improved Accounting and Inventory Management
4. Improved internal & External Communication
5. Improved customer satisfaction by better and quick response.
6. Competitive advances over the competitors.

Q.No.3

Describe two factors that explain why the organizations adopt information system?
Answer

The business firms adopt information system to achieve the following advantages;
1. Operational Excellence
2. New Product, Services and Business Models
3. Customers and Suppliers Intimacy
4. Improved Decision Making
5. Competitive Advantages
6. Survival

Now let us discuss only two factors in detail because the instructor asked to
discuss only two factors to be discussed.

1. Operational Excellence;
a. Business continuously seeks to improve the efficiency of their operations
in order to achieve higher profitability. Information system and
technologies are the some of the most important tools available to
managers for achieving higher levels of efficiency and productivity in
business operations, especially when coupled with change in the business
practices and management behavior.
 Wal-Mart, the largest retailer on the earth, exemplifies the power of
information system coupled with brilliant business practices and
supportive management to shelf. Wal-Mart is the most efficient retail store
in the industry, achieving sales of more than $28 per square foot,
compared to its competitor, target, at $23 a square foot, within other retail
firms producing less than $12 a square foot.

2. Improved Decision Making;

a. Many business managers operate in an information fog bank, never really
having the right information at right time to make an informed decision.
Instead, managers rely on forecasts, best guesses and good luck. The result
is over production or underproduction of good/services, misallocation of
resources and poor response time. These poor outcomes raise cost and lose
customers. In the last 10years, information system and technologies have
made it possible for the managers to use the real-time data from the
marketplace when making decision.
For instance, Verizon Corporation, one of the largest regional Bell operating
companies in the US, uses web-based digital dashboard to provide managers with precise
real-time information on customer complaints, network performance for each locality
server and line outages or strom-diamged lines. Using this information, managers can
immediately allocate repair resources to the affected areas, inform consumers of repair
efforts and restore service fact.