DEPATMENT OF MANAGEMENT SCIENCES

COURSE OUTLINE SPRING 2017 SEMESTER

INSTITUTION: Iqra University, Islamabad Campus (A campus of Iqra University, Karachi)
Course Code HMT216 WED 01:15 02:45 LR17, THU 11:10 12:40 LR17
Course Title INTERPERSONAL SKILLS
Credit Hours 3.0
Prerequisite This course is offered at undergraduate level to the students working on their
Course(s) and Bachelors’ degrees in Business Administration and related disciplines.
Topics
Instructor’s Imtiaz Aziz (Complete resume available upon request via email)
resume/ Contact information: imtiaz.aziz@iqraisb.edu.pk azizimtiaz@gmail.com
brief Office: Main Building 2nd Floor next to P&D department
introduction Counseling hours: Thursdays 1:00 – 3:00 pm
The instructor is an assistant professor and Quality Enhancement Cell (QEC) Lead.
The instructor has a well-rounded academic and professional experience, enabling
him to share current concepts on the subject that are vital for Iqra University
students.
Course This course is offered to the students who want to work on improving their
Description interpersonal skills. The simulation used for this course is a board meeting of
business executives recurring for the duration of the course. Interpersonal Skills is
defined and its various aspects highlighted. The executives are expected to come
prepared to the meetings. The instructor acts as a facilitator. The executives, during
interactive meetings, learn to develop critical thinking and articulate professionally
their understanding of the topics covered in the course. There is an election for the
CEO of Interpersonal Skills Company and CEOs for North, South, East and West
Companies in the first session. Each executive schedules two (2) one-to-one
meetings with the instructor, one before the mid-term and one before the finals.
The executives complete two projects working as members of their respective
company. The executives complete five (5) assignments during the course. During
the final class time, the executives (CEO of Interpersonal Skills Company and
CEOs of North, South, East, West companies with full participation of all
executives) arrange a social event with invited guests to showcase their learning
and experience during the semester. There is a mid-term and a final exam.
Course Learning Objectives: After completing this course, the executives are expected to
Objectives demonstrate competence in using their interpersonal skills effectively in their
(Learning personal, family and professional environments.
objectives/
topics covered) Topics:
1. Definitions, keywords, basic concepts
2. Intelligence Quotient and Emotional Quotient and the spiritual bond
between them
3. Behaviour and attitude
4. Verbal communication versus non-verbal communication
5. Listening skills
6. Customer Service
7. Handling Criticism
8. Conflicts and conflict resolution
9. Negotiation and teamwork
10. Facilitation
11. Problem-solving
12. Decision-making
13. Assertiveness and Confidence
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Assessment  One-to-one meetings: First before mid-term 5%; 2nd before finals 5%
Instruments  Assignments: Five (5) each 3% with total 15%
with Weights  Professional Project with Social Responsibility component: Ist before midterm
5%, 2nd before finals 5%
 Mid-term examination: 25%
 Final Social Event 10%
 Final examination: 30%
Course Nadeem Arshaf / Muhammad Farooq
Coordinator(s)
URL (if any)
Sources: The  http://www.thefreedictionary.com/
source list is  http://www.urduenglishdictionary.org/
not exhaustive.  https://en.wikipedia.org/wiki/Muhammad_Asad
Sources are  https://en.wikipedia.org/wiki/Martin_Lings
added as the  https://en.wikipedia.org/wiki/Muhammad_Iqbal
course  https://en.wikipedia.org/wiki/Spiritual_quotient#Comparison_between_SQ
progresses .2C_EQ_and_IQ
during the  https://en.wikipedia.org/wiki/Social_skills
semester and  http://study.com/academy/lesson/interpersonal-skills-in-the-workplace-
shared with the examples-and-importance.html
executives  How to maximize performance of teams; what are influential interpersonal
during the skills, what are promotional strengths and what developmental areas need
meetings. All work for ascension to executive suite. This involves: deep self-reflection
sources used on choice of behaviours, consequences of behaviours and how to be even
are of open more productive. https://www.gsb.stanford.edu/programs/mba/academic-
source experience/curriculum/first-year-curriculum
category.  http://successfulprojects.com/PM-Topics/Interpersonal-Skills

Course The following course outline will be followed depending upon the progression
Outline adopted through consensus by the executives and the facilitator.
(Agenda) Week 01: Session 1: Introductions; Orientation to the course; Election of CEOs;
Scheduling of one-to one meetings; Topic 1 discussion.
Session 2: Review of Session 1; Topic 1 discussion; One-to-one meetings
Week 02: Session 3: Review of Week 1; Topic 1 discussion; One-to-one meetings
Session 4: Topic 1 discussion completion; One-to-one meeting; Homework:
Assignment 1 – Personal Profile
Week 03: Session 5: Review of Week 2; Topic 2; One-to-one meetings
Session 6: Topic 2 completion;
Week 04: Session 7: Review of Week 3; Topic 3; Pre-midterm project discussion;
One-to-one meetings
Session 8: Topic 3; One-to-one meetings, Homework: Assignment 2 - Resume
Week 05: Session 9: Review of Week 4; Topic 4; Pre-midterm Project update;
One-to-one meetings
Session 10: Topic 5, Homework: Assignment 3 – Cover letter; One-to-one
meetings
Week 06: Session 11:Review of Week 5, Topic 6; Pre-midterm project update;
One-to-one meetings
Session 12: Topic 6; One-to-one meetings
Week 07: Session 13:Review of Week 6, Topic 7
Session 14: Review for Midterm Examination, Presentation of Pre-midterm project
Week 08: Midterm Examination
Week 09: Session 15: Introduction to 2nd half of the coursework; Pre-Finals project
selection
Session 16: Topic 8; One-to-one meetings; Pre-Finals Project finalization;
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 Homework: Assignment 4 – Company Profile
Week 10: Session 17: Review of Week 09; Topic 9; Pre-Finals Project update;
One-to-one meetings
Session 18: Topic 10; One-to-one meetings; Final Social Event discussion
Week 11: Session 19: Review of Week 10; Topic 11; Pre-Finals Project update;
Session 20: Topic 12, Homework: Assignment 5 – LinkedIn Profile
Week 12: Session 21: Review of Week 11; Discussion on all topics during the
course and their practical application
Session 22: One-to-one meetings; Pre-Finals Project update; Final Social Event
update
Week 13: Session 23: Review I for preparations of Finals
Session 24: Review II for preparations of Finals
Week 14: Session 25: Presentation of Pre-Finals Projects
Session 26: Presentation of Pre-Finals projects
Week 15: Session 27: Completing One-to-one meetings process and feedback
Session 28: Final Social Event update; Discussion on challenging topics
Week 16: Session 29: Final Social Event; Review for Finals
Session 30: Final Social Event (alternative); Review for Finals
Week 17: Final Examination

Instructor Signature: ___ ________________________

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