MEMORANDUM

MARCH 11

PROFESSOR TIPU ISMAIL

Authored by: Fasiha Aamir (026)
Zaid Sarfraz(139)
Maham Randhawa(176)
Muhammad Sheraz(083)

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To The Rector.

From Fasiha aamir

Subject

Date March 11th, 2019

INTRODUCTION:-
Complexities faced by students and their recommendations to improve the environment in NC café
,NC block Ground floor BUIC.

PROBLEMS
There are few problems are following,

 UNHYGIENE
 Analysis is made on Background Information of NC café and problem of hygiene
associated with them, which includes use of allergic ingredients and lack of
cleanliness of workers, kitchens. The lack of cleanliness and management of
disposed of bottles and dustbins are very pathetic.
 The food offered is not hygienic, it is more or less oily and over cooked or raw.
.
opened dustbins disposed bottles uncovered food

 The contamination, however, is not just limited to the ingredients. In most

cases, persons preparing the food are not wearing gloves and hairnets, and the
food is prepared in dirty environment. Often the atmosphere of the café is
spoiled by an unhygienic handler who is serving the food in a poorly ventilated
café hall while adding chilies to the gravy.
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  It is very important for cafeteria operators to concern about their level of hygiene
as today’s student has become more alarmed about risks allied with food. The
problems of hygiene associated with NC café affects their sales, whether it changes
the behavior of students.

 INFRASTRUCTURE:
 The cafeteria at present is spacious but has less number of furniture. It remains quite
busy throughout at peak hour there is often big crowd and students must hustle to
get food stuffs. Students often stand for a long time waiting for their turn and even
they have to stand and have their foods. Similarly the condition of furniture is even
worst. Their number is clearly less and plus their arrangement haphazard. One
should be careful while sitting on the furniture otherwise his/her dress might get
torn out. In summer season the canteen remains quite hot .There are no proper
ventilation provided moreover the furniture too remains filthy.

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 MANAGEMENT
 The management of NC café is worst of all. There are less number of staffs in every aspects,
cooks, waiters and servers. The counter remains busy and crowded due to
mismanagement. The food is not served in time and students either miss their class
or leave their food. The tone of the staffs are also not well behaved, they speak and
act rudely and sometimes often quarrel is seen between staffs and students. As
a whole a good n well planned management officials are required to improve
canteen condition.

Less no of staff to deal

 MENU
 The present menu status of NC café is not satisfactory. It has very limited
menus hardly 5 to 6 varieties. The customers generally regular visitors like students
and staffs have no selective option for food items. They are forced to have same food
offered by the canteen whether they like or not. Moreover the food items remain
same throughout the month and no changes are made even once a week. The quality
of food items here is miserable, spicy and oily foods are prominent which doesn’t
contain sufficient amount of nutrients for healthy diet.

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Proposed system:
 The proposed system of mine will have a strong and dedicated management. There
will be a supervisor who will be watching all activities thoroughly.
 Staffs shall be qualified in all aspects regarding cooking, handling, disciplinary actions,
etc. and for this the supervisor will be monitoring their performance.
 There will be a suggestion box and suggestion of everyone shall be welcomed and a
quick response shall be taken to them. As far as the environment of canteen is
concerned it shall be made healthier and infrastructures shall be added.
 The menu items will be increased as per other cafeterias and one should have plenty of
choices to be made with food items.
 There will be separate system and places for bakery items, lunch items and dinner items.
Each system shall be unique so that students don’t have to roam here and there to
collect food.
 There will be extra members in cleaning department to maintain neat and tidy floors, furniture
and kitchen utensils.
 The arrangement of furniture will be made systematically so that no spaces are left free but it
will be done so that there remains plenty of space for free movement of students and staffs.
 Hygiene will be primary concern to this new canteen system and thus good health of
customers and proper environment is assured to all. The use of colored plates, clean glasses,
spoons etc. shall be used.
 For the system of billing coupon system shall be introduced and it will be maintained at the
entrance will menu items above the counter.

CONCLUSIONS
The existing condition of NC café which is in very poor condition. Hence a new improved cafeteria
must be setup or the existing cafeteria must be renewed.
Cafeteria plays a vital role in maintaining health of students and no one can compromise with one’s
health. “Health is wealth of people”, this slogan must be clearly understood by everyone. The
continuation of same existing condition might bring a disaster in the university since health’s of all
students are related to it. The concerned body of café thus must take an immediate action for the
control and establishment or renewable of improved canteen system so that a hygienic food is
supplied to all students, staffs and people coming to canteen in a well-managed and healthy
environment.

RECOMMENDATIONS
I would like the canteen management to go through following recommendations:

 Items in the menu should be increased so as to provide wide option for students to select the
food items.
 The items in the menu for two consecutive day should not be same.
 The café overall structures should be redecorated. Walls should be painted, floors should be
cleaned, windows glass should be changed, ventilation provided.
 Plants with soothing flowers should be planted and must be placed on different corners so as
to make the place look natural.

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 The number of furniture should be increased and it should be arranged and maintained
systematically.
 The management team should appoint supervisor to check and monitor all activities in the
café.
 In a well sighted place the café should have a suggestion box to welcome variety of
suggestions, compliments etc. and take immediate action on them.
 The canteen should have clean lavatory and at a suitable distance from canteen.
 Prices of food items can be increased at a certain reasonable rate so that students can afford
them and thus canteen can meet the standard of university.

Not working switches Broken connection of fans

 Few basic things that require a great attention.

Chairs are not settled down