Kenworth PACCAR Parts Delivers Record-Setting
Supply Chain Performance of 16 Million Order Lines Shipped
RENTON, Wash., - In 2017, PACCAR
Parts set a new record with over 16 million
global order lines shipped from its
distribution centers. Through state-of-the-art
supply chain systems and technology,
PACCAR Parts delivered impressive levels
of order fulfillment to DAF, Kenworth and
Peterbilt dealers, and TRP Stores around the
world in 2017.
"PACCAR Parts' number one goal is
customer uptime. The effectiveness of our
supply chain contributes to our high levels
of productivity and efficiency, and these
qualities are what make us stand out as the
leader in aftermarket parts distribution," said
David Danforth, PACCAR Parts general
manager and PACCAR vice president.
"In addition to our record of shipping 16
million global order lines, we achieved
outstanding order shipping accuracy of
99.98 percent and a worldwide same-day
order fulfillment rate of over 98 percent. Our
global distribution network is exceeding our
customers' expectations by providing quality
parts and service that is unmatched in the
industry," said Danforth.
Kenworth Truck Company News Release
PACCAR Parts' world-class supply
chain performance also enables PACCAR
Parts' fleet customers to increase their
productivity and profitability. "We are
providing our fleet customers with superior
aftermarket service," said Laura Bloch,
PACCAR Parts assistant general manager -
operations, "By offering collaborative
uptime solutions in the 365 Center,
PACCAR Parts delivers the right parts to
fleet customers."
By significantly reducing delivery lead
times, PACCAR Parts is building on its
best-in-class performance. "We ensure rapid
fulfillment and delivery of truck, trailer, bus
and engine part orders," said Dick Leek,
PACCAR Parts Europe general manager,
"Each day, our parts distribution centers
(PDCs) ship orders to over 2,200 dealer
locations and 132 TRP Stores worldwide.
Our parts exceed customer expectations for
quality and value; they are backed by an
industry-leading warranty and exceptional
on-shelf availability at PACCAR dealers
worldwide."
PACCAR Parts accomplished this
milestone of 16 million global order lines by
streamlining its supply chain using state-of-
the-art process improvements and
technology in its PDCs. "Our speed to
delivery, our expansive parts distribution
network, and our strong supplier
relationships strengthen our commitment to
exceeding customers' expectations. We
proactively manage dealer inventory to
ensure retail availability. What dealers sell
today provides a forecast for worldwide
availability tomorrow," said Bloch.
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PACCAR Parts recently opened two

new PDCs in Australia and Panama, further
expanding their PDC network to 18 parts
distribution centers worldwide. "Our two
newest distribution centers in Brisbane and
Panama City shipped out their first orders in
December 2017," said Tom Floyd,
PACCAR Parts general operations manager,
"By leveraging our close proximity to our
customers in Australia and Latin America
respectively, we expanded our operations to
provide our customers with any part at any
time."
The growing worldwide network of
distribution centers demonstrates PACCAR
Parts' commitment in providing superior
levels of parts quality, availability, delivery
and customer service to its customers and
dealers. With the backing of its excellent
supply chain performance, PACCAR Parts
is ready to help customers 24/7, 365 days a
year.

About PACCAR Parts

PACCAR Parts drives uptime for fleets
of all sizes with industry-leading products,
services and customer support. PACCAR
Parts operates a global network of 18 parts
distribution centers that offer aftermarket
parts sales support to DAF, Kenworth and
Peterbilt dealerships and TRP Stores around
the world. PACCAR Parts also distributes
TRP parts for all makes of trucks, trailers,
buses and engines. Driven to exceed
customers' expectations regardless of the
make, model or age of their truck, the
company takes pride in providing quality
brands that meet OEM specifications. For
more information, visit PACCARParts.com.