ACTIVIDAD DE APRENDIZAJE AA14

EVIDENCIA 1 AUDIO “EVALUATING PRODUCT AND SERVICE”

ELABORADO POR:
YARLIS STELLA TREJO SANCHEZ
Aprendiz

DIRIGIDO A:

DIANA ALEXANDRA RUBIN DELVASTO

Instructor de bilingüismo

CENTRO DE GESTION DE MERCADOS LOGISTICA Y TECNOLOGIAS D ELA INFORMACION.

TECNOLOGIA EN NEGCIOS INTERNACIONALES

SERVICIO NACIONAL DE APRENDIZAJE
REGIONAL DISTRITO CAPITAL
FICHA 1565339
2019
 INTRODUCTION

This work corresponds to the activity number 14 evaluation phase. Evidence 1 evaluation of
products and services.

For a professional in any field of action it is necessary to use English as a tool to communicate
their ideas and insights, about a management process in a business in which they have direct
participation.

This evidence seeks that as an SENA trainee in international business, I can improve my
knowledge in a second language, expand my vocabulary, develop fluently, I want to improve
my oral coherence and strengthen grammatical structures and achieve excellent
pronunciation.

Each question is accompanied by their respective response as analyzed in the recommended

reading.
 IMPROVING BUSINESS PROCESSES:

1. SOME OF THE PROBLEMS THAT DYSFUNCTIONAL PROCESSES CAN CREATE ARE:

a. Unhappy customers, stressed colleagues, missed deadlines and increased costs.

b. Happy customers, stressed colleagues, missed deadlines and increased costs

c. Unhappy customers, happy colleagues, missed deadlines and increased costs.

d. Unhappy customers, stressed colleagues, missed deadlines and cero costs.

2. FORMAL PROCESSES ARE ALSO KNOWN AS:

a. Procedures
b. Informal
c. Not documented
d. Clients
3. WHAT HAPPENS WHEN EVERYONE FOLLOWS A WELL-TESTED SET OF STEPS?

a. There are fewer errors and delays, there is less duplicated effort, and staff and
customers feel more satisfied.
b. There are more errors and delays, there is less duplicated effort, and staff and
customers feel more satisfied.
c. There are fewer errors and delays, there is more duplicated effort, and staff and
customers feel more satisfied.
d. There are fewer errors and delays, there is less duplicated effort, and staff and
customers feel less satisfied.
4. TO MAP THE PROCESS, WE CAN USE:
a. Flowchart or a Swim Lane Diagram
b. Root cause Analysis, Cause and Effect Analysis or The 5 Whys
c. Impact Analysis, Risk Analysis and Failure Mode and Effects Analysis
d. List everything
5. IT’S LIKELY THAT IMPROVING YOUR BUSINESS PROCESS WILL INVOLVE:

a . Changing existing systems, teams, or processes.

b. Having the same existing systems, teams, or processes.
c. Changing existing systems and having the same teams and processes.
d. Changing existing systems, teams, and having the same processes.

Enlace de las respuestas en ingles

https://s19.aconvert.com/convert/p3r68-cdx67/g0cic-52bze.mp3