TECHNICAL

SPECIFICATION
ISO/TS
16949
Second edition
2002-03-01
Quality management systems —
Particular requirements for the application
of ISO 9001:2000 for automotive production
and relevant service part organizations
Systèmes de management de la qualité —
Exigences particulières pour l'application de l'ISO 9001:2000 pour la
production de série et de pièces de rechange dans l'industrie automobile
ISO/TS 16949:2002(E)
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The content inside the boxed text of this document is ISO 9001:2000 text and is protected by the
above copyright
statement.
The text outside the boxes has been originated by the International Automotive Task Force. Copyright
for this text is
held by ANFIA, CCFA/FIEV, SMMT, VDA (see below) and the car manufacturers DaimlerChrysler,
Ford Motor
Company, General Motors Corp.
Neither this Technical Specification nor any extract from it may be reproduced in a retrieval system or
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Requests for permission to reproduce and/or translate non-boxed text should be addressed to one of
the addresses
below:
International Automotive Oversight Bureau (IAOB/USA)
Associazione Nazionale Fra Industrie Automobilistiche (ANFIA/Italy)
Comité des Constructeurs Français d'Automobiles (CCFA/France)
Fédération des Industries des Équipements pour Véhicules (FIEV/France)
Society of Motor Manufacturers and Traders (SMMT/UK)
Verband der Automobilindustrie - Qualitätsmanagement Center (VDA-QMC/Germany)
ii
© ISO 2002 – All rights reserved
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
– All rights reserved
ISO/TS 16949:2002(E)
© ISO 2002 – All rights reserved
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
– All rights reserved iii
Contents
Page
Foreword vii
Remarks for certification viii
Introduction ix
0.1 General ix
0.2 Process approach ix
0.3 Relationship with ISO 9004 xi
0.3.1 IATF Guidance to ISO/TS 16949:2000 xi
0.4 Compatibility with other management systems xi
0.5 Goal of this Technical Specification xii
1 Scope 1
1.1 General 1
1.2 Application 1
2 Normative reference 2
3 Terms and definitions 2
3.1 Terms and definitions for the automotive industry 2
4 Quality management system 3
4.1 General requirements 3
4.1.1 General requirements — Supplemental 4
4.2 Documentation requirements 4
4.2.1 General 4
4.2.2 Quality manual 5
4.2.3 Control of documents 5
4.2.3.1 Engineering specifications 5
4.2.4 Control of records 6
4.2.4.1 Records retention 6
5 Management responsibility 6
5.1 Management commitment 6
5.1.1 Process efficiency 6
5.2 Customer focus 7
5.3 Quality policy 7
5.4 Planning 7
5.4.1 Quality objectives 7
5.4.1.1 Quality objectives — Supplemental 7
5.4.2 Quality management system planning 7
5.5 Responsibility, authority and communication 8
5.5.1 Responsibility and authority 8
5.5.1.1 Responsibility for quality 8
5.5.2 Management representative 8
5.5.2.1 Customer representative 8
5.5.3 Internal communication 8
5.6 Management review 9
5.6.1 General 9
5.6.1.1 Quality management system performance 9
ISO/TS 16949:2002(E)
iv
© ISO 2002 – All rights reserved
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
– All rights reserved
5.6.2 Review input 9
5.6.2.1 Review input — Supplemental 9
5.6.3 Review output 10
6 Resource management 10
6.1 Provision of resources 10
6.2 Human resources 10
6.2.1 General 10
6.2.2 Competence, awareness and training 10
6.2.2.1 Product design skills 11
6.2.2.2 Training 11
6.2.2.3 Training on the job 11
6.2.2.4 Employee motivation and empowerment 11
6.3 Infrastructure 11
6.3.1 Plant, facility and equipment planning 11
6.3.2 Contingency plans 12
6.4 Work environment 12
6.4.1 Personnel safety to achieve product quality 12
6.4.2 Cleanliness of premises 12
7 Product realization 12
7.1 Planning of product realization 12
7.1.1 Planning of product realization — Supplemental 13
7.1.2 Acceptance criteria 13
7.1.3 Confidentiality 13
7.1.4 Change control 13
7.2 Customer-related processes 13
7.2.1 Determination of requirements related to the product 13
7.2.1.1 Customer-designated special characteristics 14
7.2.2 Review of requirements related to the product 14
7.2.2.1 Review of requirements related to the product — Supplemental 14
7.2.2.2 Organization manufacturing feasibility 14
7.2.3 Customer communication 14
7.2.3.1 Customer communication — Supplemental 15
7.3 Design and development 15
7.3.1 Design and development planning 15
7.3.1.1 Multidisciplinary approach 15
7.3.2 Design and development inputs 15
7.3.2.1 Product design input 16
7.3.2.2 Manufacturing process design input 16
7.3.2.3 Special characteristics 16
7.3.3 Design and development outputs 16
7.3.3.1 Product design outputs — Supplemental 17
7.3.3.2 Manufacturing process design output 17
7.3.4 Design and development review 17
7.3.4.1 Monitoring 17
7.3.5 Design and development verification 18
7.3.6 Design and development validation 18
7.3.6.1 Design and development validation — Supplemental 18
ISO