E-Commerce|Supply Chain and Logistics|3PL Management|

Tathagata Sinha Mobile: 00-91-9538888289

https://www.linkedin.com/in/tathagata-sinha-a542801a/ tgs06101983@gmail.com

Core Professional Skills:

 E-Commerce Logistics, 3PL Transporter Selection/Management.
 E-Commerce Marketplace Operations
 Project Management
 Transportation and Network Designs especially in last mile deliveries.
 Data Intelligence and analysis.
 MS-Project, MS-Visio, MS Excel.
 Lean Six Sigma certified – Green Belt (KPMG)

Work Experience:
Senior Manager - Consumer Distribution at HCL Infosystems (Nov, 2018 – Present)
 Design and implementation of new projects in B2C Supply Chain for emerging channels of business
(Micro-Finance, E-Commerce MarketPlace)

 3PL Partner Management for maintaining reliability, speed and cost metric

 Maintain internal control and process discipline in the Supply Chain Organization

 Manage the interface processes between Business Groups, Customer Service and OEMs to meet sales
requirement and service targets

Manager – MarketPlace Fulfillment at Flipkart.com (Mar, 2017 – Oct, 2018)

 Returns
Complete ownership of business critical initiatives on reverse Supply Chain in an Ecommerce -Marketplace
environment
o drive product development efforts culminating in new product launch, implementation and scale
up in collaboration with business, design and development teams
 Improved validation process for seller claims on returned products
 Improved reverse pick-up process
 Improved product delivery experience in return leg
o drive policy changes and returns reduction operations that ensure the best customer experience
and cost reduction
 Seller Fulfillment Projects
o Seller- Community Warehouse
o Omni-Channel/Multi-Location
o API Integration
 Manager – Private Label at Flipkart.com (Sep, 2016 – Mar, 2017)
Returns
 Design and execute Returns process for Private Label products.
 Budgeting of Returns program.
 Consistently reduce returns by creating a constant feedback loop for category and sourcing.
Re-inventorization
 Enable re-inventorization of electronics accessories portfolio.
 Work towards increasing percentage of re-inventorization for the portfolio.
Liquidation
 Design and execute the liquidation process for Private Label products.
 To improve operational metrics (TAT, Inventory accuracy) and Business metrics (Liquidation yield) for all
product categories.
 Design strategy for reverse logistics fulfillment.
Customer support
 Design and execute Customer Support flows for Private Label products.
 Budgeting of Customer Support Ops for Private Label.
 Work with Product Design to create process and product solutions for smooth customer transaction.
Warranty
 Design and execute warranty process and logic.
 Minimize unapproved warranty claims to < 1% of units sold
 Establish best-in-class warranty program vis. a vis. competition

Manager – 3PL Operations at Flipkart.com (Jul, 2014 – Sep, 2016)

• 3PL Transporter Selection and Onboarding:
Work with cross-functional teams to determine the ideal 3PL partner to fulfill the current and strategic
goals of the organization. This would include representation from the Strategy, Supply chain/Logistics,
Information Technology and Finance departments.
• 3PL Transporter Development:
Post 3PL Transporters selection, work towards complete integration of the 3PL Transporters on aspects
such as technology, transportation and network design. This enables the seamless integration of the
partner into our current operational framework.
• Strategic Planning and Forecasting:
Work in tandem with the S&OP team to determine annual plans for 3PL division and the monthly
orchestration of this based on current performance and other considerations
• Delivery, Logistics/Distribution:
Ensure the performance at service levels that exceed the customer's standards and metrics:
a) Defining collaborative and mutually agreed transportation KPIs.
b) Implementation of Standard Operating Procedures.
c) Execution of benchmarked best practices and audit procedures.
d) Weekly and Monthly performance review with multi-department teams.
• New Initiatives and Alternate Delivery:
o Develop alternate customer contact models to enhance customer experience and provide value
added services.
o Designed and executed volume allocation priority based upon offered capacity and value-add
characteristics (NDD / SDD / Surface / Air / Volumetric Packaging / DG).
o Developed and implemented new processes to reduce the functional breach by 75% over a 12
month period and sustained the performance till date.
 Promoted to Manager – 3PL Operations in Jan,2016 (from Assistant Manager – 3PL Operations)
 Assistant Manager – Logistics at Zovi.com (Oct, 2013 – Jul, 2014)
 Lead in-house delivery logistics planning and execution.
 Manage performance parameters, receivables and payables for 3PL Partners.
 Plan and build the delivery chain in newer geographies and identification of new partners.
 Explore smart, effective and scalable solutions for the problem incidences in logistics as well customer
escalations.

Logistics Support Specialist at Convergys India Pvt. Ltd. (Oct, 2012 – Oct, 2013)
 Work with various 3PL Partners and Inventory Specialists to ensure timely and efficient delivery of
replacement parts to our customers.
 Manage escalated customer order fulfillment issues using SAP and supporting tools.
 Work within the Global Support team to develop support plans for complex customer events
 Manage critical part sourcing decisions that may affect customer satisfaction, cost, and quality.

Program Consultant at Amazon.com (Jul, 2011 – Jul, 2012)

 Managing Inbound/ Outbound logistics, primary distribution (Replenishment Centers to Distribution
centers) and secondary distribution (Distribution centers to customers) and ensure timely delivery of
goods to the customers.
 Planning, scheduling day to day transport operations with 3PL Partners.
 Reporting of freight status and exceptions to the schedule of freight.
 3PL Management and 3PL Transporters Selection to achieve business objective with least minimal cost
and agreed service levels.

Supply Chain Analyst (Intern) at Dell India Pvt. Ltd. (Mar, 2011 – Jul, 2011)
 Root-Cause Analysis of increase in % of Return Merchandise Authorization (RMA).
 3PL Transporters Selection through AHP modeling to improve the process performance.
 Value Stream Mapping for international procurement of parts.
 Forecasting for Sales and Inventory in collaboration with Dell Parts Planning Team

Content Analyst at Yahoo! (Jul, 2008 – Jul, 2009)

Team Lead, Content Quality at FLERA (Sep, 2007 – Jul, 2008)
Education
 Post Graduate Diploma in Management (Operations and Finance)
IFIM B-School, Bangalore. (2009-2011)
 Bachelors in Technology (Electrical Engineering)
West Bengal University of Technology. (2003-2007)