Solution Team Updates

S.No Track Skill Proficiency Expected TOC Priority Preferred Vendor

Practitioner 1.CICS Datasets High Authorized
2.SIT parameters and SYSIN overrides
3.RDO definitions & CICS upgrade basics
1 CIS,NSS CICS systems support(CICS Admin)
4.CICS connections
5.CICS Maintenance

Specialist 1.CICS install High Authorized

2.CICS Tools (IBM & ISV)
3.General Familiarity with CICSplex environments
4.Webservices
5.CICS-Security interface
6.CICS Monitoring
2 CIS,NSS CICS systems support(CICS Admin)
7.CICS Statistics
8.Disaster Recovery
9.CICS Problem determination

Learner 1.z/OS concepts - Get a good understanding on Virtual storage concepts, address space concepts,
Highz/OS initialization, System libraries.
2. DASD administration
3. RACF administration
3 CIS,NSS z/OS administration 4. JES2 management
5. SMP/E concepts
6. Understand WLM concepts

Practitioner 1. Manage System performance High

2. z/OS installation
3. z/OS Unix System Services
4 CIS,NSS z/OS administration 4. z/OS communication server
5. RACF administration
6. LPAR concepts
7. Hardware Cofiguration Definition (HCD)
5 CIS,NSS Brocade San switch Administration
Specialist Scripting SAN administration High General knowledge
Brocade San switch Administration
Learner • Storage Fundamentals (SAN/NAS/DAS) High
• FC Fundamentals.
6 CIS,NSS
• Zoning fundamentals • Work with management tools used to manage Brocade fabrics, such as Brocade N

BAckup Administration (Netbackup/

Learner Backup Exec
basics of Backup Technologies. High
• Backup technics (Incremental, differential,Fullbackup).
• Backup Tools (Server/Client)
Basic Report generation
7 CIS Monitoring backup jobs
Viewing and unserstanding different backup logs
Loging in and generating opscenter
Monitoring Scratch ppols

BAckup Administration (Netbackup/

PractitionerBackup Exec
Installing / Configuration of backup client High
Create and manage backup policies
Configuration of backup and policies for Application (Vmware, E-Mail, Sharepoint, SQL Oracle etc.
Understanding and implementing deduplication
Understanding and implementing snapshot backups
8 CIS
Troubleshooting backup jobs / Co-ordination with vendors.
Configuration of target backup devices (Tape library, drives, Disk backups)
Managing and monitoring backup through command line
Configuring opscenter reports.

BAckup Administration (Netbackup/

Specialist Backup Exec
The associate must be trained on: High
1. complex campus/Enterprises and Data Center design considerations
2. Detailed understanding of QOS and multicast for voice n video
3. Complete understanding of summarizable and structured addressing designs, IPv6 for campus design considerations
4. Complete understanding of scalable routing designs for dynamic routing protocols for both IPV4 and IPV6
5. Complete understanding of multicast routing, multicast services and security designs
6. Complete understanding of Optical networking, metro ethernet, VPLS and MPLS VPNs, IPSEC VPNs,

9 CIS
1) Groups and Policies in CMC
2) Understanding of Interceptor Load balancer for steelheads
3) Understanding of optimization of different protocols like CIFS, MAPI, HTTP, Citrix ICA, FTP etc.
4) Riverbed Services Platform (RSP / VSP)
5) RiOS HighSpeed TCP (HS-TCP) Optimization
6) Data Replication & Performance Tuning
7) Deployment Planning
7) Agentless CIFS Prepopulation
8) Quality of Service (QoS)
 Specialist 1 - Database Design and Implementation High

a. Design tables and views

b. Explain the different performance implications of identity column, row ID, and sequence column definitions (applications, utilities), reorder row format, h

c. Design indexes

d. Design table spaces (choose a DB2 page size, clustering) and determine space attributes

e. Perform partitioning

f. Normalize data (E-R model, process model) and translate data model into physical model (denormalize tables)

g. Implement user-defined integrity rules

h. Use the appropriate method to alter DB2 objects

i. Create and Manage XML and LOB objects

j. Understand impacts of different encoding schemes

k. Implementing data distribution and replication

2 - Operation and Recovery

a. Knowledge of commands for normal operational conditions

b. Knowledge of commands and utility control statements for use in abnormal conditions

c. Identify and perform actions that are needed to protect databases from planned and unplanned outages and ensure that timely image copies are taken p

d. Load and unload data into and from the created tables

e. Reorganize objects when necessary

f. Monitor the object by collecting statistics

g. Monitor and manage threads and utilities

h. Identify and respond to advisory/restrictive statuses on objects

i. Understanding the significance of checkpoints

j. Identify and perform problem determination

k. Perform health checks

l. Develop backup and recovery scenarios

m. Describe the special considerations for recovery in a data sharing environment

10 CIS DB2 on zOS administration
n. Understand the concept of disaster recovery

o. Understanding the concept of virtual storage constraints and limitations

3 - Security and Auditing

a. Understanding privileges and authorities

b. Protect access to DB2 and its objects

c. Audit DB2 activity and resources and identify primary audit techniques

d. Identify and respond appropriately to symptoms from trace output or error messages that signify security problems

e. Create and maintain roles and trusted contexts

f. Implementing column and row level authorizations

4 - Performance

a. Plan for performance monitoring by setting up and running monitoring procedures

b. Analyze performance

c. Analyze and respond to RUNSTATS statistics analysis

d. Determine when and how to perform REBIND

e. Calculate cache requirements for new applications

f. Understanding and implementing data distribution and replication

g. Describe DB2 interaction with WLM

h. Interpret traces and explain the performance impact of different DB2 traces

i. Identify and respond to critical performance metrics

j. Review and tune SQL

k. Dynamic SQL Performance

l. Design features for performance

(1) BMC Suite of products

 SAN Switch AdministrationPractitioner 1.Cisco Troubleshooting and administration commands High
2.Implement Zoning/Unzoning
11 NSS 3.Performance tools
4.SAN Health Monitor
5.Operating system commands
SAN Switch AdministrationSpecialist 1. Troubleshoot SAN switches High
2. Manage and perform zoning
12 NSS
3. Troubleshoot any issue end to end on switches
4. Troubleshoot performance issues
Apache Web Server Administration
Learner 1. Knowledge of Jdk/JRE High
2. Knowledge of Web Server Architecture
3. Knowledge of Web Server directory Structure
4. Web Server Download and Installation
13 CIS
5. Start/Stop Server
6. 7. Basic OS (Unix/Windows) commands
8. Log settings

Apache Web Server Administration

Learner 1. Knowledge of Jdk/JRE High
2. Knowledge of Web Server Architecture
3. Knowledge of Web Server directory Structure
4. Web Server Download and Installation
14 CIS
5. Start/Stop Server
6. 7. Basic OS (Unix/Windows) commands
8. Log settings

Apache Web Server Administration

Practitioner 1. Understanding difference between versions High
2. Configuration of modules
3. Creating and configuring Virtual hosts
4. To be able to understand / write simple Scripts for administration
5. To interpret server logs
15 CIS
6. Collecting and Analyzing Thread dumps
7. Basic Performance tuning
9. SSL configuration (including CA certificate installation).
10. Cluster and Load balancer setup using mod_cluster
11. Document root configuration and placing static files
Apache Web Server Administration
Specialist 1. Advanced Performance tuning. High
3. Crate and Analyze the thread dumps
4. Basic Administrative skills on OS (Windows, Linux etc).
6. Upgrade to new versions.
7. Cluster configuration.
8. Load balancer configuration using Mod cluster.
16 CIS
9. Setting up Back up and Disaster recovery.
10. Knowledge database servers
11. Knowledge of session management
12. Configurations for Authentication and other access control
13. Advanced configuration of Virtual hosts
14. PHP MySQL installation
Learner Benefits of CMS High
Components of CMS
Deploy software packages to systems or virtual layers
Use tasks and policies to deploy applications, endpoint operating systems, and personalities
Support, manage, and configure managed computers remotely
17 CIS Altiris Client Management Suite
View and use reports to assist with managing computers
Perform basic troubleshooting
Inventory managed computers
Discovering Resources

Learner Benefits of CMS High

Components of CMS
Deploy software packages to systems or virtual layers
Use tasks and policies to deploy applications, endpoint operating systems, and personalities
Support, manage, and configure managed computers remotely
18 CIS Altiris Client Management Suite
View and use reports to assist with managing computers
Perform basic troubleshooting
Inventory managed computers
Discovering Resources

Practitioner Components of CMS High

Becoming familiar with installation requirements
Site Management & Hierarchy management
Configuring Symantec Management Agent
Manage and configure CMS including plug-ins and policies
Configuring Deployment Solution
Inventory Solution
19 CIS Altiris Client Management Suite
Patch Management Solution
Troubleshooting Client Management Suite
Image Macintosh/Linux computers with Deployment Solution
Software portal
Reporting
Mobile device Management
Internet based client management
Specialist Installing Symantec Management Platform High
Installing Deployment Site Servers for onpremisis and internet based end user device management
Configuring CMS
Installing and Setting Up the Symantec Management Agent
Agent Communication with Notification Server
20 CIS Altiris Client Management Suite
Creating and Managing Organizational Views and Groups
Backing up the Server and Database
Migrating Versions of Symantec Management Platform
PC Transplant with Deployment Solution
Customized reports using SQL queries
 Learner Understanding the architecture High
Software Deployment
21 CIS,NSS Landesk Management Suite Troubleshooting software distribution
Troubleshooting basic agent issues

Learner Understanding the architecture High

Software Deployment
22 CIS,NSS Landesk Management Suite Troubleshooting software distribution
Troubleshooting basic agent issues

Practitioner Understanding the architecture & installation requirements High

Site Management & Hierarchy management
Configuring and deplolying agents
Configuring Deployment Solution
Inventory Management
Patch Management Solution
23 CIS,NSS Landesk Management Suite Troubleshooting Landesk Infrastrucutre
Image management and image Deployment Solution
Software portal
Reporting
Internet based client management
Mobile device management
LANDesk Software License Monitoring (SLM)
Specialist Installing & configuring Landesk Management suite High
Designing and optimisation of deployment infrastrucutre
Backing up the Server and Database
24 CIS,NSS Landesk Management Suite
Migrating Versions of Landesk Management suite
OS Image Management
Customized reports using SQL queries
25 CIS XenMobile Learner Not available High
26 CIS XenMobile Learner Not available High
EMC Data Domain Practitioner 1. In-depth Administration and Technical knowledge High
2. Managing Network Interfaces
3. CIFS and NFS
4. File System and Data Management
27 NSS 5. Data Security
6. Data Replication and Recovery
7. Tape Library and VTL Concepts
8. DDBoost
9. Sizing, Capacity and Throughput Planning and Tuning
IM & Presence, Cisco Jabber
Learner Deployment model of Cisco IM & Presence servers. Low

· Protocol layers (SIP, XMPP) and functionality.

· Applications Integrate (Voicemail, WebEx, Outlook and CUCM) with Cisco IM & Presence.

· Service Profile Configuration

28 CIS,NSS · Cisco Unified Client Services Framework, Jabber Clients

· LDAP Synchronization and Authentication

· Roles and Permissions for End Users

Note: Associate need to complete the Cisco IP Telephony (Learner)

IM & Presence, Cisco Jabber
Learner Deployment model of Cisco IM & Presence servers. Low

· Protocol layers (SIP, XMPP) and functionality.

· Applications Integrate (Voicemail, WebEx, Outlook and CUCM) with Cisco IM & Presence.

· Service Profile Configuration

29 CIS,NSS · Cisco Unified Client Services Framework, Jabber Clients

· LDAP Synchronization and Authentication

· Roles and Permissions for End Users

Note: Associate need to complete the Cisco IP Telephony (Learner)

IM & Presence, Cisco Jabber
Practitioner Architecture, Deployment and Redundancy Options of IM & Presence Low

· IM & Presence Administration, Managing Services and Initial Configuration

· Managing User Accounts

· Implementing Cisco Jabber clients and features.

30 CIS,NSS · Applications for Multisite Deployments.

· Enhanced Directory Integration (EDI) – Active Directory or other Directory Service

· User Migration Considerations

· Configuring the Proxy and TFTP Server Settings

Note: Troubleshooting of Jabber logs, Voicemail logs.

 Sun One Web Server admin
Learner 1. Knowledge of Jdk/JRE Low
2. Knowledge of Web Server Architecture
3. Knowledge of Web Server directory Structure
4. Web Server Download and Installation
31 CIS
5. Start/Stop Server
6. 7. Basic OS (Unix/Windows) commands
8. Log settings

Sun One Web Server admin

Learner 1. Knowledge of Jdk/JRE Low
2. Knowledge of Web Server Architecture
3. Knowledge of Web Server directory Structure
4. Web Server Download and Installation
32 CIS
5. Start/Stop Server
6. 7. Basic OS (Unix/Windows) commands
8. Log settings

Sun One Web Server admin

Practitioner 1. Understanding difference between versions Low
2. Configuration of modules
3. Creating and configuring Virtual hosts
4. To be able to understand / write simple Scripts for administration
5. To interpret server logs
33 CIS
6. Collecting and Analyzing Thread dumps
7. Basic Performance tuning
9. SSL configuration (including CA certificate installation).
10. Cluster and Load balancer setup using mod_cluster
11. Document root configuration and placing static files
Sun One Web Server admin
Specialist 1. Advanced Performance tuning. Low
3. Crate and Analyze the thread dumps
4. Basic Administrative skills on OS (Windows, Linux etc).
6. Upgrade to new versions.
7. Cluster configuration.
8. Load balancer configuration using Mod cluster.
34 CIS
9. Setting up Back up and Disaster recovery.
10. Knowledge database servers
11. Knowledge of session management
12. Configurations for Authentication and other access control
13. Advanced configuration of Virtual hosts
14. PHP MySQL installation
ATL Learner 1. ATL overview. Low
2. Overview of IBM SYSTEM storage tape drives.
35 CIS 3.Overview of IBM SYSTEM storage tape libraries.
4. Tape management.
5. User Management.
ATL Practitioner 1. ATL Overview Low
2. Tape Management.
36 CIS 3. Troubleshooting Drive issues.
4. Overview of Zoning.
5. Webspecialist management.
ATL Specialist 1. ATL Overview. Low
2. Firmware Update.
3. Power cycling.
37 CIS 4. Zoning.
5. Network Configuration.
6. Host configuration.

ATL Learner 1. ATL overview. Low

2. Overview of IBM SYSTEM storage tape drives.
38 CIS 3.Overview of IBM SYSTEM storage tape libraries.
4. Tape management.
5. User Management.
IBMi Admin Learner 1. IBMi overview. High Authorized
2. User Management.
39 CIS 3. Logs management.
4. Health Checks.
5. Work management.
IBMi Admin Practitioner 1. IBMi Overview High Authorized
2. Job scheduler
3. Backup and Restoration
4. PTF Installation
5. User profile Management
40 CIS 6. Authority Management
7. Work Management
8. Printer Management
9. Working with navigator
10.Working with ATL
 IBMi Admin Specialist 1. IBMi Overview. High Authorized
2. OS Upgrade
3. DR
4. Disk migration or upgrade
5. Performance tuning
6. Installing LPPs and 3rd party applications
7. NW configuration
8. Working with DST and SST
9. BRMS installation and configuration
10. Capacity Planning
11. HW migration
41 CIS
12. Security Management
13. Work Management
14. Journal Management
15. Auditing
16. Mail configuration
17. Printer Management
18. Automation
19. Working secure Telnet and HTTPs connection
20. Firmware upgrade or update

IBMi Admin Learner 1. IBMi overview. High Authorized

2. User Management.
42 CIS 3. Logs management.
4. Health Checks.
5. Work management.
Learner 1. HMC overview High Authorized
2. User Management.
43 CIS iSeries (HMC)
3. Logs and event management.
4. Other service
Learner 1. HMC overview High Authorized
2. User Management.
44 CIS iSeries (HMC)
3. Logs and event management.
4. Other service
Practitioner 1. HMX Overview High Authorized
2. Network configuration. 3.Remote Client Management.
4.Activation/Deactivation of LPARs and On/Off Managed Server
5.Capacity Upgrade On Demand - CUoD
45 CIS iSeries (HMC) 6.Managing the Service Agent
7.Using the Command line for Basic system Management Tasks.
8.HMC operations - Backup, Resource Movement.
9.Managing Digital Certificates for Secure connections.

Specialist 1. HMC Mgmt. High Authorized

2. Installing and Configuring the HMC
3. Redundancy setup.
4. Server Management Tasks - Creating/Deleting Partiton and profiles.
5. HMC upgrades and Managed Server Firmware upgrades
46 CIS iSeries (HMC)
6. System Plan Execution.
7. Server Resource management - LPAR Resource allocation and movement.
8. Managed server and LPAR configuration.
9. DLPAR Management.

Cisco Unified Communication

Learner
Manager 1. Understanding different types of deployment (standard,large etc..) Low
2. CUCM configuration
3. Call routing configuration
47 Nss 4. CUCCE architecture understanding
5. Configuring end point and Trunks
6. SIP and TDM trunk setup
7. Unity / Extension Mobility configuration
Nss DCIM Learner 1. Understanding of the Data centre Floor Layout diagram. Low
2. Able to locate Racks using Floor Layout Diagram.
48 3. Able to locate 'U' space, servers / equipments hosted in the Racks
4. Understanding of basic environmental controls of datacentre; power cooling etc.
5. Able to understand the alerts, datasheets and dashboards of DCIM
DCIM Practitioner 1. Gain insight into : Floor Plan, Rack elevation, RU capacity Low
2. Implement Capacity, Power and Network Connectivity Management
3. implement Change/Workflow Management - Ticketing.
4. Ensure components within the Data Center are up and running; alerted to issues/problems before they happen.
49 Nss 5.Implement Asset management, Dashboards and Reporting Tools.
6.Identification of Hot Spots with thresholds and alerts

Firewall Specialist 1. Highest level of technical knowledge and expertise across a broad range of technologies (CISCO,
Low Juniper etc..)
2. Advanced Security Architecture
50 Nss
3. Compliance
4. Module policy Frame of ASA
Mc cafee Learner 1.Should have knowledge and experience in the below products: Low McAfee ePo and VSE, McAfee HIPS, McAfee DLP, M
51 Nss 2. Details of these products requirements is shared in the next sheet "prodcuts"
3. HF / Patch Installtion for Infra Servers
Mc cafee Learner 1.Should have knowledge and experience in the below products: Low McAfee ePo and VSE, McAfee HIPS, McAfee DLP, M
52 Nss 2. Details of these products requirements is shared in the next sheet "prodcuts"
3. HF / Patch Installtion for Infra Servers
Mc cafee Practitioner 1.McAfee End Point Security Suite (ePO, HIPS, DLP, EEPC, Application control, etc) Overview andLow
Concepts
2. Various McAfee Components (Technology & Terminology)
3. Hardware Requirements to setup ePo, SAR, AH 4. User Accounts & Permissions - RBAC
53 Nss
5. Server Installation 6. ePo and other component Configuration
7. Automation initatives and Scripting knowledge 8. Learning new technology and doing POC. 9. Basics of Backup technologies
12. Dashboard, Monitoring Virus incidents trouble shooting and coordination 13. Reporting features
 Mc cafee Specialist Knowledge in SQL DataBase Maintenance and Trouble shooting {{Like ==> Event Purging / Database Low Recovery Models / Backup and Restore / Shrinking Dat
* Super-Agent Hierarchy Agent Handler design and configuration
* Best practices Deploying products using Deployment
* Policy Assignment and ManagementProjects
54 Nss * Policy Assignment Rules
* Policy Sharing ePO versions Installation and Upgrade
* Troubleshooting ePO versions Disaster Recovery (snapshot feature)
* Threat Monitoring and Responsible for taking suitable actions for any critical undetected Threat mailer/alerts
* Reviewng and Approving of Support Documents and Process docs, SOP
Microsoft MDT Learner 1. Windows OS overview and Features Low
2. Basics of Networking
3. Imaging Concept overview
55 Nss 4. Overview of SysPrep,ImageX, WAIK, MDT
5. Overview of WinPE, RDP, WDS
6. Installation of MDT
7. How to create Deployment shares
Microsoft MDT Learner 1. Windows OS overview and Features Low
2. Basics of Networking
3. Imaging Concept overview
56 Nss 4. Overview of SysPrep,ImageX, WAIK, MDT
5. Overview of WinPE, RDP, WDS
6. Installation of MDT
7. How to create Deployment shares
Microsoft MDT Practitioner 1. Overview of creating Answer files Low
2. Procedure to create and modify custom settings
3. Best Practices in Driver validation and categorization
4. How to
57 Nss
a. Create task sequence, task sequence variables,
b. Capture OS images / Image reference,
c. Customization of reference image with Tier-1 apps
d. Handle Event logs
Orchestration, Virtualization,
Learner
Security • Instantaneous provisioning of computing resources Low
(Cloud Computing) • Tapping into an infinite storage capacity
• Cost-effective pay-as-you-use billing models
58 Nss
• Categorizing service types
• Comparing vendor cloud products: Amazon, Google, Microsoft and others

Orchestration, Virtualization,
Learner
Security • Instantaneous provisioning of computing resources Low
(Cloud Computing) • Tapping into an infinite storage capacity
• Cost-effective pay-as-you-use billing models
59 Nss
• Categorizing service types
• Comparing vendor cloud products: Amazon, Google, Microsoft and others

VPN Practitioner Configuration & Troubleshooting of Low

1. Site to Site
2. SSL
3. Remote Access VPN
60 Nss
4. Any connect VPN
5. GRE
6. Two factor authentication
7. Encryption
Websense Learner 1. Basic Knowledge of Websense Low
2. Componenets of Websense & role and categories
61 Nss 3. Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS, etc.)
4. Red Hat Linux fundamentals and windows (Permissions, services, file system, Event Viewer, etc.)
5. Active Directory (Domains, structure, permissions, group policies, etc.)
Websense Learner 1. Basic Knowledge of Websense Low
2. Componenets of Websense & role and categories
62 Nss 3. Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS, etc.)
4. Red Hat Linux fundamentals and windows (Permissions, services, file system, Event Viewer, etc.)
5. Active Directory (Domains, structure, permissions, group policies, etc.)