BAB 1

Nicholas Carr, an editor at Harvard Business Review wrote an article

titled "IT Doesn't Matter," which stirred significant debate in the business
community. Which of the following was NOT one of Carr's arguments?

All firms can use IT to achieve a strategic edge over its competitors.

Advantage obtained by one company using IT can easily be copied by another company.

IT is a commodity based on standards that all companies can freely use.

IT is no longer a differentiating factor in organizational performance.

There are five factors to consider when assessing the growing impact of
IT in business firms both today and over the next ten years. Which one of
the following is NOT one of those factors?
Internet growth and technology convergence

Transformation of the business enterprise

Growth of the globally connected economy

Emergence of more personal appliances

The _______________ is bringing about a convergence of technologies,

roiling markets, entire industries, and firms in the process.

Internet

intranet

extranet

market structure

Due to networking and the Internet, relationships with customers,

employees, suppliers, and logistic partners are becoming:

strained relationships.

disjointed relationships.
 digital relationships

analog relationships.

As a supplier, you cannot do business with Wal-Mart unless you adopt

their well-defined:

business policies.

marketing strategies.

digital technologies.

accounting procedures.

One characteristic difference between the new manager and the

traditional manager is the new manager's:

decision to work through established channels.

reliance on informal commitments and networks to establish goals.

method of handling expenses.

reliance on formal rules.

Information-intense products require:

computer information systems for their use.

highly-educated users.

a great deal of knowledge and training to produce.

high financial investments before any return on investment may be seen.

When nearly all core business processes are digitally enabled,

the firm is more competitive and efficient.

 the firm no longer needs paper records.

more employees will be required.

every employee must be computer literate.

Data shaped into meaningful form are called:

a databank.

feedback.

knowledge.

information.

Computer literacy focuses primarily on:

the ability to do word processing.

a knowledge of the software required to do your job.

a knowledge of information technology.

a knowledge of computer hardware basics.

The system with universally accepted standards for storing, retrieving,

formatting, and displaying information in a networking environment is
called:
the Internet.

the Information Superhighway.

the World Wide Web.

the intranet.
The linkage of two or more computers together to share data or resources
is called a(n):
system.

network.

operating system.

information technology infrastructure.

The technical approach to information systems includes:

only the information system itself.

hardware, software, and intra-organizational systems

people, hardware, and software.

computer science, management science, and operations research.

The study of the use of computer-based information systems by managers

is called:

IT.

MIS.

ISP.

SIS.

According to the _______________ perspective on information systems,

the performance of the system is optimal when the technology and the
organization create a good balance.
existing

universal

sociotechnical

technology infrastructure
The emerging Internet business culture is a set of expectations that we all
share.

True

False

IT is an abbreviation commonly used to refer to Internet technology.

True

False

Information technology has become the largest component of capital

investment for firms in the United States and many industrialized
societies.

True

False

Governments on all levels are using Internet technologies to deliver

information and services to citizens, employees, and businesses with
which they work.

True

False

Knowledge is data that have been shaped into a meaningful form.

True

False
Information is the way we analyze problems.

True

False

Members of the organization evaluate and correct inputs through

feedback.

True

False

Formal computer-based information systems are typically unstructured

systems that are easily changed.

True

False

An information value chain is one where nearly all significant business

processes and relationships are managed through digital means.

True

False

Data workers process paperwork.

True

False

Knowledge workers are engineers or architects who design products or

services.
 True

False

Web pages can be linked electronically to other Web pages, regardless of

where they are located, and viewed by any type of computer.

True

False

The IT infrastructure is the MIS plan for the organization.

True

False

Research has shown that investment in information technology will

guarantee a company senior returns.

True

False

All information systems are behavioral systems.

True

False
1. Describe five factors to consider when assessing the growing impact of IT in business firms both
today and over the next ten years.
2. Businesses firms are going through a period whereby they are transforming in order to become
digital firms. Discuss how they are using technology in order to do this.
3. The emergence and strengthening of the global economy is one of the worldwide changes
altering today's business environment. Other than the Internet, how have information systems
been part of this trend?
4. Discuss the digital firm in terms of the organization's significant business relationships with
customers, suppliers, and employees.
5. An organization coordinates work through a structured hierarchy and formal, standard
operating procedures. Define what this means.
 BAB 2

Enterprise applications do all of the following EXCEPT:

Span the entire firm.

Treat functional areas as separate "islands" of information.

Integrate information from multiple functions.

Integrate business processes to enhance organizational performance.

These systems typically provide periodic reports rather than instant

information on operations:

strategic-level systems.

operational-level systems.

management-level systems.

knowledge-management systems.

ESSs are:

strategic-level systems.

management-level systems.

operational-level systems.

transaction-level systems.

A hotel reservation system would be classified as a(n):

transaction-level system.

management-level system.

operational-level system.
 strategic-level system.

The major source of data for other systems are:

ESS.

TPS.

DSS.

MIS.

The most advanced graphics software in any system used by management

is normally found in:

TPS.

ESS.

intranets.

enterprise systems.

Unlike other types of information systems, these systems are NOT

designated primarily to solve specific problems:

executive support systems.

management information systems.

decision-support systems.

transaction processing systems.

Budgeting, profit planning, and portfolio analysis are examples of:

manufacturing and production information systems.

finance and accounting information systems.

 enterprise application information systems.

sales and marketing information systems.

This function is responsible for managing the firm's stocks and bonds.

Finance

Accounting

Production

Human resources

The foundation for a customer or demand-driven organization often is

based on the use of:

supply chain management systems.

intranets.

DSS.

enterprise systems.

Enterprise software:

is not available off-the-shelf.

eliminates links between computer systems.

must be accessible from the Internet.

models and automates many business processes.

The ability to generate demand forecasts for a product and to develop

sourcing and manufacturing plans for that product is provided by:
 customer relationship management.

supply chain management.

enterprise software.

the MIS.

Tracking the status of orders and checking inventory availability are

features of:

supply chain execution systems.

management information systems.

distribution management.

supply chain planning systems.

The organization's suppliers and their suppliers and the processes for
managing relationships with them form the:

enterprise.

customer relationship system.

upstream supply chain.

enterprise system.

Inefficiencies in the supply chain are

caused by:

mistrust between companies.

multiple suppliers.

competitive bidding.

inaccurate or untimely information.

Enterprise applications span the entire firm, integrating information from

multiple functions and business processes to enhance the performance of
the organization as a whole.
 True

False

The principal purpose of operational-level systems is to develop

goals and strategies.

True

False

A sales order entry system would be considered a management

information system.

True

False

Management information systems generally depend on underlying

transaction processing systems for their data.

True

False

Management information systems are generally flexible and have a lot of

analytical capability.

True

False

Decision-support systems explicitly include user-friendly software.

 True

False

ESS address nonroutine decisions requiring judgment, evaluation, and

insight because there is no agreed-on procedure for arriving at a solution.

True

False

Many businesses need systems that will integrate information for the
various organizational levels and functions.

True

False

At the operational level, sales and marketing systems assist in locating

and contacting prospective customers, tracking sales, processing orders,
and providing customer service support.

True

False

The accounting function is responsible for maintaining and managing the

firm's financial records to account for the flow of funds in the firm.

True

False

Most enterprise applications take advantage of Web technologies and

corporate intranets.
 True

False

One advantage to enterprise systems is that they can help to create a

more uniform organization in which everyone uses similar processes and
information.

True

False

Supply chain management systems are not compatible with intranets,

extranets, or special Web software.

True

False

The ideal CRM system provides customer care from the receipt of the
order through product delivery.

True

False

A firm's knowledge is not difficult to imitate and cannot be leveraged into

long-term strategic benefits.

True

False
1. Distinguish between decision-support systems and executive support systems
2. What are "business processes"? What purposes do they serve in the firm?
3. Describe at least two challenges in using enterprise systems.
4. What is the function of a CRM system?
5. What is the role of knowledge management systems in the organization?
 BAB 3

Information technology plays a critical

role in helping organizations:

maintain the existing bureaucratic structure.

work with nonroutine tasks.

develop better-educated employee groupings.

perceive environmental change.

All organizations become very efficient over time because individuals in

the firm develop:

routines for producing goods and services.

long lasting friendships within the firm.

better-educated employee groupings.

deep rooted cultures.

The set of fundamental assumptions about what products the

organization should produce, how and where it should produce them, and
for whom they should be produced is
agency theory.

behavioral model.

rational model.

organizational culture.

In the early years, the information systems group was composed mostly
of:

systems analysts.

mid-level managers.
 end users.

programmers.

The transaction cost theory states that the organization is a(n):

entity that grows larger because it can conduct marketplace transactions internally
more cheaply than it can with external firms in the marketplace.
system of formal functions that include planning, organizing, coordinating, deciding,
and controlling.
system of management based on the observation of what managers actually doing
their jobs.
nexus of contracts among self-interested individuals who must be supervised and
managed.

A virtual organization is a(n):

entity that grows larger because it can conduct marketplace transactions internally
more cheaply than it can with external firms in the marketplace.
system of formal functions that include planning, organizing, coordinating, deciding,
and controlling.
system of management based on the observation of what managers actually do in
their jobs.
system that uses networks to link people, assets, and ideas to create and distribute
products and services without being limited to traditional organizational boundaries or
physical locations.

In postindustrial societies, authority increasingly relied on:

economic status.

information.

self-managed teams.

knowledge and competence.

According to the Mintzberg model of management, decisional roles are:

where managers initiate activities, handle disturbances, allocate resources, and

negotiate conflict.
where managers act as figureheads and leaders for the organization.

where managers act as a liaison, disseminating and allocating resources.

the expectations of the activities that managers should perform in an organization.

In the classical model of management, the firm is a(n):

entity that grows larger because it can conduct marketplace transactions internally
more cheaply than it can with external firms in the marketplace.
system of formal functions that include planning, organizing, coordinating, deciding,
and controlling.
system of management based on the observation of what managers actually do in
their jobs.
system that uses networks to link people, assets, and ideas to create and distribute
products and services without being limited to traditional organizational boundaries or
physical locations.

The behavioral model focuses on the organization as a(n):

entity that grows larger because it can conduct marketplace transactions internally
more cheaply than it can with external firms in the marketplace.
system of formal functions that include planning, organizing, coordinating, deciding,
and controlling.
system of management based on the observation of what managers actually do in
their jobs.
nexus of contracts among self-interested individuals who must be supervised and
managed.
Organizational models of decision making:
result from competition in bargaining among the organization's interest groups and
leaders.
are based on decisions being shaped by standard operating procedures.

take into account the structural and political characteristics of an organization.

believe that organizational decisions are forced by unexpected environmental factors.

This individual is credited with the development of the five forces

competitive model.

Henry Fayol

Max Weber

Michael Porter

Michael Dell

All company activities are classified as either primary or support by the:

behavioral model.

competitive forces model.

value web model.

value chain model.

The value chain model highlights the primary or support activities that
add a margin of value to a firm's products or services where:

they are directly related to the production and distribution of the firm's products and
services.
it becomes possible to extend the chain so that it ties together all the firm suppliers,
business partners, and customers.
information systems can best be applied to achieve a competitive advantage.
 brand loyalty may be created.

The
cooperative
alliance formed
between two
or more
corporations
for the purpose
of sharing
information to
gain strategic
advantage is
called a(n):
customer
response
system.
primary
activity.
focused
differentiation
system.
information
partnership.

In the microeconomic definition of organizations,

capital and labor are transformed by the firm through
the production process into products and services.

True

False

Technological change does not change who owns and controls

information, but does control who has the right to access and update that
information.

True

False
Organizations are formal legal entities with internal rules and procedures
that must abide by laws.

True

False

Organizations arrange specialists in a hierarchy of authority in which

everyone is accountable to someone and authority is limited to specific
actions.

True

False

German sociologist Max Weber called organizations bureaucracies that

have certain "structural" features.

True

False

Political resistance is one of the great difficulties in bringing about

organizational change.

True

False

Systems analysts are the leaders of teams of programmers, project

managers and heads of office systems groups, as well as managers of
computer operations and data entry staff.

True

False
The citizenry of Mexico use e-commerce more than the citizenry of
Canada.

True

False

Information technology usually does not reduce internal management

costs.

True

False

Some research suggests that computerization increases the information

given to middle managers, empowering them to make more important
decisions than in the past, thus reducing the need for large numbers of
lower-level workers.

True

False

Increasing use of Internet technology will probably result in simpler

business processes, fewer employees, and much flatter organizations
than in the past.

True

False

Strategic information systems are the same as strategic-level systems for

senior managers.
 True

False

Value webs are flexible and adapt quickly to changes in supply and
demand.

True

False

Information partnership help firms gain access to new customers,

creating new opportunities for cross-selling and trading products.

True

False

Porter's traditional competitive forces model assumes a dynamic industry

environment.

True

False

BAB 4

Digital firms require:

massive computer capacities.

new organizational designs and management processes.

exceptional flexibility transaction processing systems.

networks that bypass traditional channels.

In the past, information about products and services was usually:

controlled by the sales department.

part of the physical value chain for those products and services.

available only by mail.

kept within the boundaries of the company.

The Internet shrinks:

survival potential in banks.

symmetrical relationships between businesses.

information asymmetry.

time and money factors in financing.

Which of the following Internet business models provides a digital

environment where buyers and sellers can meet, search for products,
display products, and establish prices for those products?
Portal

Virtual community

Online marketplace

Transaction broker

The information broker Internet business model:

generates revenue from advertising or from directing buyers to sellers.

 saves users money and time by processing online sales dealings.

provides a digital environment where buyers and sellers can establish a process for
products.
creates revenue by providing digital content over the Web.

Yahoo! is an example of a:

search engine.

portal.

syndicator.

directory.

The removal of organizations or business process layers responsible for

certain intermediary steps in a value chain is called:

disintermediation.

reintermediation.

customer self-service.

pure-play.

An organizational department responsible for handling customer service

issues by telephone and other channels best describes a:

customer support center.

customer complaint desk.

call center.

customer training center.

Industry-owned Net marketplaces focus on long-term contract purchasing
relationships and on providing common networks and computing
platforms:
for consumers.

for the unification of the entire industry.

between non-competing industries.

for reducing supply chain inefficiencies.

Exchanges are:

always vertical markets.

never vertical markets.

the wholesalers of the Internet.

third-party net marketplaces.

An example of the use of intranets in finance and accounting is:

the use of intranet collaboration tools for contact management, discussion forums,
document management, and calendars.
the ability to monitor un-invoiced income or outstanding debt each day.

allowing employees to manage their own health and pension benefits accounts.

using a Web-based forecast to maximize the profitability of shelf space for the
company's products.

An example of the use of intranets in sales and marketing is:

the use of intranet collaboration tools for contact management, discussion forums,
document management, and calendars.
 the ability to monitor un-invoiced income or outstanding debt each day.

the provision of data on quality measurements, such as defects and rejects, as well as
maintenance and training schedules.
allowing employees to manage their own health and pension benefits accounts.

Competition between two or more different distribution chains used to

sell the products or services of the same company best describes:

channel conflict.

marketing conflict.

distribution conflict.

supply chain conflict.

A channel conflict occurs when:

two or more different distribution chains attempt to sell the same product from the
same company in the same location.
a company allows its distributors to set their own prices for products.

a company competes with its own distributors.

two or more different distribution chains try to sell the same product on the Internet.

Channel conflict is an especially troublesome issue in business-to-

business:

Banking.

Advertising.

supply chains.

electronic commerce.

One advantage of using Internet technology is that it provides the

infrastructure to allow information to flow seamlessly from one part of
the organization to another.
True

False

The use of the Web has increased information asymmetry between sellers
and buyers.

True

False

A portal is a graphic display on a Web page that, when clicked, takes the
viewer to another Web page.

True

False

The Web has transformed customers from passive buyers to active

participants in creating value.

True

False

Net marketplaces serve both vertical and horizontal markets.

True

False
Suppliers have been reluctant to participate in Internet exchanges
because competitive bidding drives prices down without the normal
benefits of cutting prices.

True

False

Amazon.com's one-click shopping uses an accumulated balance digital

payment system.

True

False

An intranet normally does not include a corporate directory with names

and telephone numbers because this information is more valuable in
printed form.

True

False

Many private industrial networks are based on extranets for streamlining

supply chain management.

True

False

Collaborative commerce requires new types of accounting systems that

can handle coordination among business partners and supply chains

True

False
The business models built around the Internet are largely unproven and
frequently unprofitable.

True

False

Digitally integrating an enterprise does not require a complete change of

business mindset.

True

False

Electronic commerce requires an atmosphere of trust.

True

False

The Web provides unprecedented demographics information to virtual

businesses.

True

False

Using the Internet as an alternative outlet for sales creates virtual

networks using the concept of channel conflict.
 True

False

BAB 5

The principles and standards that guide our behavior

toward other people are called:
ethics.

intellectual property.

copyright.

Fair Use Doctrine.

The situation in which one accepts the potential costs, duties, and
obligations for the decisions one makes is called:

due process.

informed consent.

responsibility.

accountability.

The statement that if an action is not right for everyone to take it is not
right for anyone to take is an expression of:

the Risk Aversion Principal.

the rule of change.

the Categorical Imperative.

the Utilitarian Principal.

The right to be left alone when you want to be, to have control over your
own personal possessions, and not to be observed without your consent
would be called:
Fair Information Practices.

privacy.

aversion principle.

safe harbor.

The set of principles governing the collection and use of information about
individuals, which form the basis of most U.S. and European privacy laws,
is called:
Fair Information Practices.

informed consent.

liability.

accountability.

Permission given with the knowledge of all the facts needed to make a
rational decision is called:

due process.

informed consent.

liability.

responsibility.

What records information about you during a Web surfing session such as
what Web sites you visited, how long you were there, what ads you
looked at, and what you purchased?
Cookie

Web bug
 Spyware

Opt-in

The model of informed consent prohibiting an organization from collecting

any personal information unless the individual specifically takes action to
prove information collection and use is called:
opt-in.

opt-out.

tacit permission.

accountability.

The current intellectual property laws:

are breaking down in the information age.

are sufficient in most countries.

do not apply to digital materials.

apply only to new digital materials.

The copyright on work created on or after January 1st 1978:

covers the life of the author and his heirs in perpetuity.

covers the life of the author.

covers 30 years.

covers the life of the author, plus seventy years.

The key concepts in patent law are:
primacy, ingenuity, and selection.

individuality, privacy, and invention.

engineering, novelty, and primacy.

originality, novelity, and invention.

The Act of Congress that adjusts copyright laws to the Internet age by
making it illegal to make, distribute, or use devices that circumvent
technology-based protections of copyrighted materials is called the:
Online Privacy Alliance Act.

Miller-Daniels Copyright Revision Act.

Gramm-Leach-Bliley Act.

Digital Millennium Copyright Act.

The commission of illegal acts through the use of the computer or against
the computer system is called:

hacking.

computer abuse.

computer crime.

spamming.

When humans working continuously with computers begin to expect

humans and human institutions to provide the same instant response,
attentiveness, and the absence of emotion, the result is:
communications breakdown.

higher competency levels.

less emphasis on education.

 technostress.

The
statement
that
everything is
owned by
someone
else, and that
the creator
wants
compensation
for his work
is an
expression
of:
the Risk
Aversion
Principal.
the rule of
change.
the ethical
"no free
lunch" rule.
the
Utilitarian
Principal
Laws refer to the principles of right and wrong that
individuals, acting as free moral agents, use to make
choices to guide their behaviors.

True

False

Advances in data storage techniques and rapidly declining storage costs

have been responsible for the multiplying database on individuals.

True

False
Responsibility means that you accept the potential costs, duties, and
obligations for the decisions you make.

True

False

The appearance of unethical behavior never does as much harm to a

company as actual unethical behavior.

True

False

Privacy protection is more stringent in the United States than in Europe.

True

False

Safe-harbor principles are a set of rules to which U.S. businesses that

want to trade with Asia must adhere.

True

False

A cookie is a tiny graphic file embedded in e-mail messages to monitor

online Internet user behavior.
 True

False

The copyright on work created on or after January 1, 1978 covers the life
of the author, plus an additional seventy years after the author's death.

True

False

Internet Service Providers are required to take down sites of copyright

infringers that they are hosting once they are notified of the problem.

True

False

Intellectual property is tangible creative work that is embodied in physical

form.

True

False

Copyright is the legal protection afforded an expression of an idea, such

as a song, video game, and some types of proprietary documents.

True

False
 "Look and feel" copyright infringement lawsuits are about the distinction
between an idea and its expression.

True

False

Cookies are unsolicited e-mail.

True

False

Framing is the practice of displaying the contents of another Web site

within a window inside your own Web site.

True

False

Technostress is a type of RSI in which pressure on the median nerve

trough the wrist's bony carpal tunnel structure produces pain.

True

False

BAB 6

Firm infrastructure is organized at three major levels. Which of the

following is NOT one of those levels?

Business

Enterprise

Private
 Public

Which of the following would not be characteristic of the general-purpose

mainframe and minicomputer era?

Real-time interactive computing

Time-sharing, multitasking, and virtual memory capabilities

Support for online remote terminals

Software programs were hard wired into circuit boards

This company is credited with the introduction of the first minicomputer.

Sun

DEC

IBM

Compaq

A Web server is:

a computer whose only task is to access the Web.

a computer linking one network to another network.

part of a telecommunications server.

software for locating and managing stored Web pages.

Which of the following Microsoft products does NOT support client/server

technology?
 Microsoft Office

Microsoft Server

Microsoft Windows XP

Microsoft Windows 2000

A common measure of processing power is:

Bps.

MHz.

MIPS.

Baud rate.

In 1970, this individual claimed that the value of power of a network

grows exponentially as a function of the number of network members.

Gordon Moore

Peter Drucker

Alan Turing

Robert Metcalfe

Sponsored by the Defense Department in 1959, this easy-to-use software

language greatly expanded the ability of programmers to write business-
related programs.
COBOL

Pascal

Basic

Fortran
Ultrathin computers consisting of a circuit board with processors,
memory, and network connections that are stored in racks are called:

proxy servers.

W3 servers.

blade servers.

slave servers.

Which software company would not be considered as a major provider of

database software?

Ashton Tate

IBM

Oracle

Sybase

Ensuring that the new infrastructure works with the firm's older, so-called
legacy systems and ensuring the new elements of the infrastructure work
with one another is called:
hardware integration.

business processes.

software integration.

change management.

A multitier, load-balancing scheme for Web-based applications in which

significant parts of Web site content, logic, and processing are performed
by smaller, less expensive servers located nearby the user is called:
grid computing.

utility computing.
 autonomic computing.

edge computing.

Java software was designed:

as a new platform for the Internet.

to run on any computer or computing device regardless of its operating system.

to make writing Web pages easy for the new user.

to be downloaded from the Internet as required.

A set of universal standards using Internet technology for integrating

different applications from different sources without time-consuming
custom coding best describes:
HTTP.

HTML.

XML.

Web services.

A
company
providing
software
that can
be rented
by other
companies
over the
Web or a
private
network
best
defines:
 WAN.

LAN.

ASP.

SAN.

Investments in infrastructure account for between 25 to

35 percent of information technology expenditures in
large firms.

True

False

The mainframe era was a period of highly decentralized computing.

True

False

In client/server computing, the client is the user point of entry, whereas

the server typically processes and stores shared data.

True

False

Mainframes have all but disappeared, and their market has steadily
declined over the last decade.

True

False
Software that functions as a translation layer between two non-
communicating applications so they can work together is called
middleware.

True

False

Windows Server 2003 is predominantly used as a local area network

operating system.

True

False

Replacing legacy systems is cost prohibitive and generally not necessary

if these older systems can be integrated into a contemporary
infrastructure.

True

False

Open-source software is free and can be modified by users, but the

software cannot be redistributed by the user without additional licensing.

True

False

Sun Microsystems; StarOffice can run on Linux.

True

False
Enterprise application integration software is not a substitute for custom-
written middleware.

True

False

SAP, PeopleSoft, and Oracle all develop enterprise application software.

True

False

Large-scale enterprise software systems provide a single, integrated,

worldwide software system for firms at a cost much more than they would
pay if they developed it themselves.

True

False

Application service providers do not provide services such as the use of

software applications to small and medium-sized companies.

True

False

Scalability refers to the decision of whether a firm should rent or buy

enterprise software packages.
 True

False

The total cost of owning technology resources includes costs for hardware
and software upgrades, maintenance, technical support, and training.

True

False

BAB 7

Every record in a file should contain:

more than one field.

an entry in the key field.

at least one numeric field.

a denominating stabilizer.

The confusion created by data redundancy makes it difficult for companies

to:

create online processing capabilities.

work in batch processing load.

use a distributed database.

integrate data from different sources.

Data redundancy occurs when:

multiple reports are accessed simultaneously.

 the programs that access the data are changed.

different users enter information.

fields in many different files contain the same information.

The data dictionary is the automated or manual file that:

stores information about data elements and data characteristics.

allows the creation of supplementary reports.

presents the data as they would be perceived by end users.

is used in conjunction with conventional third- or fourth-generation programming

languages.

A field is also called a(n):

attribute.

data element.

Characteristic.

entity-relationship.

This database model uses a series of logically related two-dimensional

tables or files to store information:

relational database

hierarchical database

network database

object-oriented database
Network DBMS depict data logically as:

one-to-many relationships.

many-to-one relationships.

hierarchical relationships.

many-to-many relationships.

A hierarchical database organizes data in a(n):

treelike structure.

relational file.

tuple.

OODBMS.

The network DBMS is an older logical database model that is useful for:

hierarchical databases.

parent-child relationships.

rows and columns of data.

depicting many-to-many relationships.

OODBMS are useful for storing:

multiple reports.

recursive data.

secure files.
 program files.

An entity-relationship diagram is a graphic method of presenting

entire files and their relationships.

entire records and their relationships

entity classes and their relationships

entity classes and their rules.

The capacity for manipulating and analyzing large volumes of data from
multiple perspectives is called:

OLAP.

OODBMS.

normalization.

data cubing.

A data warehouse may include:

legacy systems.

only internal data sources.

privacy restrictions.

small data marts.

The approach to data management that organizes data as a network of

nodes linked in any pattern the user specifies is called:
 an object-oriented database.

OLAP.

data warehouse.

hypermedia database.

The power to define

information
requirements for the
entire company is a
function of:
data planning and
modeling.
database
administration.
database technology.

the database
management system.
The most basic logical data element is a
field.

True

False

The presence of duplicate data in multiple data files is called program-

data dependence.

True

False

The DBMS acts as an interface between the application programs and the
physical data files.
 True

False

Structured Query Language is the standard data manipulation language

for relational database management systems.

True

False

A record in a relational database is called a tuple.

True

False

In a relational database, the three basic operations used to develop useful

sets of data are select, form, and join.

True

False

The JOIN operation combines relational tables.

True

False
The most popular type of DBMS today for PCs as well as for larger
computers and mainframes is the hierarchical DBMS.

True

False

Object-oriented DBMS can handle multimedia.

True

False

In an entity-relationship diagram, boxes represent entities and diamonds

represent relationships.

True

False

Distributed databases are those that are stored in more than one physical
location.

True

False

Information for targeted marketing is often gathered through data

mining.

True

False
 Data warehouses use only internal data sources.

True

False

Data mining is a collection of information from internal and/or external

sources organized specifically for decision-making purposes.

True

False

Political resistance is one challenge in changing the current DBMS or

going into a new one.

True

False

BAB 8

The ____________________ routes and manages communication

on the network and coordinates network resources.

VAN

frame relay

NOS

broadband
The formal set of rules that govern the way in which computers
communicate are called
protocols.

algorithms.

standards.

controller.

The process of converting digital signals into analog form so that data
may be sent over twisted pair telephone lines is referred to as:

modulation.

amplification

demodulation.

digitization

A communications medium where data are transformed into pulses of

light would be a(n):

twisted-pair cable.

satellite.

coaxial cable.

optical fiber.

The greater the bandwidth, the greater the:

signal change.

geographic scope.

analog speed.

channel's transmission capacity.

A star network:

is a central switching system that handles a firm's voice and digital communications.

links all computers in a closed loop in a manner that passes data in one direction from
one computer to another.
links all computers and other devices to a central host computer through which all
communications must pass.
connects computers and peripheral devices located close to each other, often in the
same building.

A network that covers a large geographic area is most commonly referred

to as a(n):

wide area network.

local area network.

intranet.

Internetwork.

Frame relay:

is an outdated technology.

does not work well on the Internet.

is used by facsimile machines.

does not use error-correction routines.

Which of the following maps domain names to their IP addresses?

 DNS

Wi-Fi

HTML

XML

A device that has been customized to perform a few specialized

computing tasks well with minimal effort best describes:

server appliance

dedicated appliance.

shopping bot.

information appliance.

Which of the following are two important technologies for developing the
Semantic Web?

XML and HTML

XML and RDF

RDF and HTML

Wi-Fi and XML

A network inside an organization that provides an environment for

information sharing, communications, collaboration, and to support
business functions is called a(n):
intranet.

extranet.

virtual private network.

Internet.
 Hardware and software placed between an organization's internal
network and an external network to prevent outsiders from invading
private networks best describes a(n):
intruder detection system.

Firewall.

cyber checkpoint.

cyberwall.

LISTSERVS are used for:

person-to-person messaging and document sharing.

transferring files from one computer to another.

discussion groups using e-mail mailing list servers.

interactive conversations.

Broadband is a shared network service that works well on reliable lines

that do not require frequent retransmissions because of error.

True

False

A switch is a device that connects multiple computers into a network in

which multiple communications links can be in operation simultaneously.

True

False

The link by which data or voice is transmitted between sending and

receiving devices in the network is called a channel.
 True

False

In the acronym TCP/IP, the IP refers to the Internet Protocol that handles
the movement of data between computers.

True

False

Wireless technologies use radio frequencies or infrared signals to send

data between communications devices.

True

False

A bus network is a network in which local processors share the same bus
or communications channels.

True

False

Local area networks are mainly used to connect computers and other
information processing devices within a large city or metropolitan area.

True

False
DSL allows high-capacity transmission over copper wires.

True

False

The topology of a system is the way in which the components of the

network are connected.

True

False

People are increasingly using information appliances to connect to the

Internet.

True

False

AltaVista has become overwhelmingly the most popular Web search tool
and is used for about 55 percent of all searches on the Web through its
own site.

True

False

An intranet is an internal organizational Internet that is guarded against

outside access by special security hardware and/or software called a
firewall.

True

False
Lotus Notes and OpenText's LiveLink are both examples of commercial
groupware products.

True

False

PlanetLab is a grassroots effort to build an experimental overlay network

on top of the Internet using computers called smart nodes attached to
traditional Internet routers.

True

False

A third-party-managed network that multiple organizations use on a

subscription basis is called a VAN.

True

False