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the Windows privacy statement. To see the latest version, please visit the online
version of this privacy statement at http://go.microsoft.com/fwlink/?LinkId=280262.
Windows Error Reporting helps Microsoft and Microsoft partners diagnose problems in
the software you use and provide solutions. Not all problems have solutions, but
when solutions are available, they are offered as steps to solve a problem you’ve
reported or as updates to install. To help prevent problems and make software more
reliable, some solutions are also included in service packs and future versions of
the software.
Many software products are designed to work with Windows Error Reporting. If a
problem occurs in one of these products, you might be asked if you want to report
it.
Windows Error Reporting collects information that is useful for diagnosing and
solving a problem that has occurred, such as where the problem happened in the
software or hardware, the type or severity of the problem, files that help describe
the problem, basic software and hardware information, or possible software
performance and compatibility problems. If you use Windows to host virtual
machines, error reports sent to Microsoft might include information about virtual
machines.
Windows Error Reporting also collects information about apps, drivers, and devices
to help Microsoft understand and improve app and device compatibility. Information
about an app might include the name of the app’s executable files. Information
about devices and drivers might include the names of devices you’ve installed on
your PC and the executable files associated with those devices’ drivers.
Information about the company that published an app or driver might be collected.
If you choose to enable automatic reporting while setting up Windows, the reporting
service will automatically send basic information about where problems occur. In
some cases, the reporting service will automatically send additional information to
help diagnose the problem, such as a partial snapshot of PC memory. Some error
reports might unintentionally contain personal information. For example, a report
that contains a snapshot of PC memory might include your name, part of a document
you were working on, or data that you recently submitted to a website.
To help diagnose certain types of problems, Windows Error Reporting might create a
report containing extra information, such as log files. Before sending a report
containing this additional information, Windows will ask if you want to send the
report, even if you’ve enabled automatic reporting.
After you send a report, the reporting service might ask you for more information
about the problem that occurred. If you choose to provide your phone number or
email address in this information, your error report will be personally
identifiable. Microsoft might contact you to request additional information to help
solve the problem you reported.
Use of information
Microsoft uses information about errors and problems reported by Windows users to
improve Microsoft products and services, as well as third-party software and
hardware designed for use with these products and services. We use the GUID to
determine how widespread the feedback we receive is and how to prioritize it. For
example, the GUID allows Microsoft to distinguish between one customer experiencing
a problem one hundred times and one hundred customers experiencing the same problem
once.
If you choose express settings while setting up Windows, Windows Error Reporting
will automatically send basic reports to check for solutions to problems online. If
you choose to customize settings, you can control Windows Error Reporting by
selecting Use Windows Error Reporting to check for solutions to problems under
Check online for solutions to problems. After setting up Windows, you can change
this setting in Action Center in Control Panel.
For more information, see the Microsoft Error Reporting Service privacy statement
at:
http://go.microsoft.com/fwlink/?LinkId=50163