OCCUPATION

OCCUPATION
occupation no.of people
45
a) salaried class 40
40
b) student 10
35
c) Housewife 30
30

e) self employed 20 25
d) other specify 0 20
15
10
5
0

35
30
25
From how many yearyou have been using refrigretor? 20
15
No. of years no. of people
a)less than 1 year 10 10
b) 1 to 2 year 20 5
c) 2 to 3 year 30 0
d) 3 to 4 year 20
e) 4 to 5 year 20
f) more than 5 year 10

what was the source of information about refrigerator?

source of information no. of people

a) family members 10 45
b) friends 30
40
c) tv advertisement 40
35
d) dealer viedgment 10
30
25
20
 45
40
35

e) others 10 30
25
20
15
10
5
0
1 2 3 4 5
Column A Column B Column C C

which company or brand of refrigretor you use?

60
Brand name no. of people
a) L.G 50 50
60
b) samsung 10 50
c) panasonic 10 40 40
d) videocon 10 30
20
e) whirlpool 10 30 10
0
20

10

0
1 2 3 4 5 6 7 8

what is the price of your current refrigerator?

price of refrigerato
price no. of people 35
a) below 10000 25
30
b) 10001 to 20000 30
c) 20001 to 30000 20 25
d) 30001 to 40000 10 20
e) 40001 to 50000 10 15
f) more than 50000 5
10
5
0
1 2 3 4 5 6 7
Column A Column B Column C Colum
 10
5
0
1 2 3 4 5 6 7
Column A Column B Column C Colum

which size of refrigretor you currently use?

SiZE OF REFRIGERAT
size of refrigertor no. of people 30
a)145 LT 10
b) 205 LT 25 25
c) 160 LT 20 20
d) 170 LT 10
e ) 180 LT 10 15
f) 190 LT 15 10
g) 244 LT 10
5

0
which size of refrigretor you currently use? b) 205 LT
Column B Column C Column D

where did you buy your current refrigretor?

place no. of people
60
a) showroom 55 50
b) dealers 20 40
30
c) direct purchase 20 20
d) other mode 5 10
0

Column B Column C Column D

70

For what purpose you purchase your refrigerator? 60

50

40
 70

60

50
purpose no. of people
a) office purpose 20 40
b) house hold purpose 60
30
c) shop purpose 10
d) other purpose 10 20

10

0
1 2 3 4
Column A Column B Column C

70
qes) are you satisfied with your purchase decision?
60
a) Highly satisfied 40
b) satisfied 59
50
c) Not satisfied 1
d) Dissatisfied 0 40

30

20

10

0
qes) are you satisfied with your purchase decision? d) D

qes) Would you like to recommend your curr

current brand of refrigerator
a) yes 98
b) No 2
c) can't say 0
120

100

80

60
 120

100

80

60

40

20

0
1 2 3 4 5 6

what is your satisfaction level of with the customer sales service?

level of satisfaction no. of people

a) highly satisfied 70
d) satisfied 29
c) dissatisfied 0
d) not satisfeied 1
e) highly dissatisfied 0 Chart Ti
80
70
60
50
40
30
20
10
0
what is your satisfaction level of with the custo
Column B
Column C
Column D

Column B
Column C
Column D
Column E
Column F
 2 3 4 5 6 7 8 9
mn A Column B Column C Column D Column E Column F

60
50
40 Column A
30 Column B
20
10 Column C
0 Column D
Column EB
Column
Column FC
Column
Column D
Column E
Column F

4 5 6 7 8 9 10

price of refrigerator

3 4 5 6 7 8 9 10
Column B Column C Column D Column E
3 4 5 6 7 8 9 10
Column B Column C Column D Column E

iZE OF REFRIGERATOR

r you currently use? b) 205 LT f) 190 LT

mn B Column C Column D Column E

60
50
40
30
20
10
0

mn B Column C Column D Column E

 2 3 4 5 6 7 8
mn A Column B Column C Column D Column E Column F

Column B
Column C
Column D
Column E

with your purchase decision? d) Dissatisfied

Row 173
Row 174
Row 175
Row 176
 Row 173
Row 174
Row 175
Row 176
Row 177

2 3 4 5 6 7 8

Chart Title
80
70 Column B
60 Column C
Column D
50 Column E
40 Column F
Column G
30
Column H
20
10
0
ur satisfaction level of with the customer sales service?