Machine - EAME Course Catalog 2015 v1 PDF

EAME SERVICE TRAINING
Machine Course Catalogue 2015

Contents
1. INTRODUCTION 3
Vision & Mission 3

Technician Learning within a Development Process 4
Training Center Locations 6
Installations 7
Instructor-led Course Categories 8
Instructor-led Training List 10
2. DETAILED COURSE DESCRIPTIONS 12

Machine & General Instructor Development 12-83
3. USEFUL INFORMATION 84
Course Fees 84
Meet the Service Training Team 85
Using the Dealer Performance Center (DPC) 87
Logistics Information: 90
Letter of Understanding (LOU) Form: 94
Learning as a Process 95
Service Training Excellence Accreditation 98
Version 2015.01
EAME Service Training Catalogue 2014 Page 2

Mission
We enable and accelerate a consistent, unmatched
service capability of Caterpillar dealer and customer
Technicians working on Cat products anywhere in the
EAME territory – leading to continuous high levels of
customer loyalty and a competitive advantage of our
dealers.
Vision
• We support dealer training organizations to develop
an effective service training strategy
• We provide standards and effective service learning
solutions for dealers to implement their service
training strategy
• We propose benchmark service training and
Technician certification programs - at the right time,
in the right place, for all Cat products.

Technician Learning within a Development Process
It is recommended to develop the competencies of Technicians within a framework of a process. This
provides an effective means to ensure a consistent level of results and quality. Caterpillar has defined such
a process for Technician development, which is referred to as the Technician Career Development Process
(TCDP) – see graphic below.
2
3
After recruitment, the TCDP process begins with a skills assessment to identify skill gaps. From this, an
Individual Learning Plan (ILP) can be defined to address areas for improvement, through blended learning
solutions, which can be the combination of Web based training (WBT), Instructor Led Training (ILT), and On
the Job Training (OJT). Upon completion of the ILP, this process concludes with the final assessment and
technical certification of the acquired competencies.
The ILT courses in this catalogue are delivered by Caterpillar and can be assigned to the ILP of a
Technician according to the job position and required competencies. They predominantly refer to Advanced
and Expert level competencies. The Foundational level ILT is expected to be implemented by the dealer with
the learning material provided by Caterpillar.
Further details related to the TCDP are provided in the section “Learning as a Process” at the back this
catalogue on page 75.
We recently developed in 2014 Machine Technician curricula. On the next page it is displayed as a pyramid
graphic format related to Foundational, Advanced and Expert level training. In the “Machine Technician
Pyramid” each topic refers to a cluster of training that can include ILT, WBT and OJT. A proportion of the
pyramid relates to core requirements applicable to all technicians and product specific learning to be
assigned by the dealer as required. T
he curriculum is published in the DPC for EAME dealer use. Therefore, the details of the Advanced and
Expert curriculums (i.e. course references and descriptions) can be found in the DPC (under Service
Curricula in the Service Performance Campus).

Machine Technician Role
Machine Technician Pyramid

Training Center Locations
In order to execute our Service Training strategy while meeting the estimated future training demand in our
EAME & CIS territory, we expanded our training footprint with a combination of Caterpillar Regional Training
Centers (RTC) and Regional Dealer Learning Centers (RDLC).
RTC’s are managed entirely by Caterpillar, whereas RDLC’s are partnerships with Caterpillar dealers, who
make their Service Training Excellence accredited facilities available for hosting Caterpillar courses open to
all Caterpillar dealers.
Below is graphical territorial representation of our training center locations with some high level details.
St. Petersburg RTC

Admiral Makarov Academy
• Training Rooms: 2
• Country: Russia
• Nearest Airport: Pullkova International
Caterpillar Málaga RTC

• Service Training Excellence Accredited
•since 2010
Service Training Excellence Accredited
since 2010
•• Country:
Training Spain
Rooms: 11
•• Nearest
Country:Airport:
Spain Málaga International
• Nearest Airport: Málaga International
Casablanca RDLC Dubai RDLC

• Service Training Excellence Accredited • Service Training Excellence Accredited
since 2013 since 2011
• Training Rooms: 7 • Training Rooms: 3
• Country: Morocco • Country: Sharjah - UAE
• Nearest Airport: Casablanca • Nearest Airport: Dubai International
• Partnership with Tractafric • Partnership with M.A.R. Al-Bahar
since 2010
• Country: South Africa
• Nearest Airport: Johannesburg International
• Partnership with Barloworld Equipment
• Specialized in Mining
Johannesburg RDLC
since 2010
• Country: South Africa
• Nearest Airport: Johannesburg International
• Partnership with Barloworld Equipment
• Specialized in Mining

Machine Training Installations - Málaga
60 machines based
at Málaga for
demonstration and learning
purposes
2 Machine Bay areas and

4 Classrooms where Service
Training is conducted.
5 Dedicated and Specialized

Machine Instructors

Instructor-Led Training Course Categories
a. Machine- New Product Introduction Training
The NPI (New Product Introduction) Training, primarily aims to prepare your experienced dealer Technical
Communicators and Instructors for supporting new models and cascading down the training to Technicians
at their dealership, following our train-the-training strategy.
Caterpillar’s objectives are:

1. To limit the ILT scheduled NPI courses to NPI machines with significant changes only
2. To schedule NPI training before first machine deliveries
3. To invite dealers to these sessions as required
4. To deliver at Regional Dealer Learning Centers in order to reduce student travel costs and time,
provided there is sufficient interest and that training conditions meet the required standards.
b) Machine Training
The Technician’s specialization courses are designed to further develop your Technicians in their respective
areas of specialty. These courses predominantly cater for Advanced and Expert competency levels.
On special request and depending upon our Instructor language capability, these courses can be provided in
language and on location. Please note however that all materials will be provided in English.
c) General Development Courses

These courses relate to Instructor and Technical Communicator development that provide junior or
intermediate collaborators with the knowledge and skills that is applicable to all “Instructors and Technical
Communicators”.
d) Special Course Requests
The above-mentioned training forms part of our scheduled course offerings. We can also provide additional
training support to your dealership in case you have any special course requests for your dealer and
customer technicians. These special requests can be hosted at alternative locations depending on where
the required equipment is located and your convenience. For example, potential locations could be, Málaga
RTC, Dubai RDLC, St. Petersburg RTC, Johannesburg RDLC, Casablanca RDLC, Dealer site or Customer
site.
All special requests inquiries should be sent to the relevant Caterpillar Instructor and the Letter of
Understanding (LOU) form needs to be completed with the collaboration of the Caterpillar Instructor.
This form serves to confirm exact dates and applicable conditions for the course delivery. In last section of
this catalog, under Useful Information, is a copy of the LOU form.

Service Training for Customers
Though our first priority is to train dealer Technicians, we understand that some customers prefer to service
their own equipment themselves, and we offer our support to dealers to train customer Technicians, where
needed.
We would like to clarify our customer training policies:
 Our scheduled courses are exclusively reserved for Caterpillar or Dealer personnel. Therefore, we
do not accept Customer enrollments in our courses published in DPC.
 We can support customer training on dealer special request, to one customer or to a group of
customers. This training can be provided either at Malaga, or locally, provided that the adequate
conditions, equipment and tooling is available. The request submission is the same as the special
request submission.
 We request that at least one dealer representative participates in the course. The reason is that we
don’t want any risk of misunderstanding with the customer that could engage dealer responsibilities.
e) Technician Certifications
Caterpillar provides Technician certifications to validate that the Technician has acquired the relevant
knowledge and skills. Our Certification programs are not training events. In these programs the Technician is
required to demonstrate their knowledge and skills. Currently, Caterpillar provides Advanced Mining
Certification programs.

2. Instructor-led Training Course List
** Tariff Codes on chapter “Course Fees”, page 82
Construction *
Tariff Code **
New Courses
Reference
Sequence
Building
Mining *
Core *
DPC
COURSES
NPI Machine Training

40642 Medium Wheel Loaders – M Series (950-982M) A A 10
42361 Medium Wheel Loaders 966M-972M-XE A A 20
41427 Large Excavator 374F-390F A A A 30
42050 Large Excavator 336F XE A A A 40
42053 Large Excavator 336F-349F A A A 50
42056 Medium Excavator 326F-329F A A 60
42057 Small Excavator 311F-316F A A 70
42913 Wheel Excavator M300F - C7.1 A A
42415 Wheeled Material Handler MH3037 A A 80
42409 Motor Grader M3-Series A A 90
42628 Articulated Trucks 735, 740, 745C Tier 4 Final A A A 100
42414 D7E Tier 4 Final A A 110
42629 Track Type Tractor D8T, D9T Tier4 Final A A A 120
42630 Track Type Tractor D6N, D6T Tier4 Final A A A 130
42416 New Product Link Generation, PL6xx - Hardware Training A 140
MACHINE TRAINING
BCP
42033 Small Wheel Loaders – K-Series (924K, 930K & 938K) A C 150
41897 BCP Update Conference - SSL-MTL-CTL D series - CWL-K Series & Mini HEX A C 160
40375 Telehandlers- TH Range TH255 to TH417 C Series A C 170
40777 Backhoe Loaders 422 to 444 F Series A C 180
EXCAVATORS
33728 Small Excavator 312D-319D A C 190
41063 Small Excavator 320D-324D A C 200
40215 Medium Excavators 336E (Hybrid) A C 210
33432 Medium Excavators 320D-345D A C 220
40272 Medium Excavators 320E-329E A C
43085 Medium Excavators 336E-349E A C 230
40064 Large Excavators 374D-390D A A C 240
42913 Wheel Excavator (M300F - Series) 6 Cylinders Engines A C 250
33942 Wheel Hydraulic Excavator M300D - Update Series A C 260
TRACK TYPE LOADERS
40374 Track Type Loaders 953D, 963D, 973D A A C 270
MOTOR GRADERS (machine must be made available at customer site)
Motor Graders 14M A C 280
Motor Graders 16M A C
41667 Motor Graders 24M A C
OFF HIGHWAY TRUCKS
Off Highway Trucks 770-772 - F-Series A C 290
41860 Off Highway Trucks 770-772 - G Series A C 300
41463 Off Highway Trucks 770-772 - G-Series LRC A C 310
33851 Off Highway Trucks 773-777 F Series A A C 320
40211 Off-Highway Trucks 773-775 G Series A C 330
41469 Off Highway Trucks 777G A C 340
40981 Off Highway Trucks 785C (machine must be made available at customer site) A C 350

Construction *
Tariff Code **
New Courses
Reference
Sequence
Building
Mining *
Core *
DPC COURSES
40993 Off Highway Trucks 785D (machine must be made available at customer site) A C 360
40039 OHTs 789C & 789D (machine must be made available at customer site) A C
40628 Off Highway Trucks 795F AC (machine must be made available at customer site) A C 370
41557 Off Highway Trucks 793D (machine must be made available at customer site) A C 380
Off Highway Trucks 793F 797F (machine must be made available at customer site) A C
WHEEL LOADERS
42033 Small Wheel Loaders 924-938 K-Series A A C 390
40265 Medium Wheel Loaders – K-Series (950K – 980K) A C 400
40901 Medium Wheel Loaders 950-972 H2 LRC 410
43084 Medium Wheel Loaders 966K-XE (with Continuous Variable Transmission) A C 420
41782 Large Wheel Loaders 988-990 - H-Series A C 430
41224 Large Wheel Loaders 988K A 440
41783 Large Wheel Loaders 992K A A C 450
20407 Large Wheel Loaders 993K (machine must be made available at customer site) A A C 460
Large Wheel Loaders 994K (machine must be made available at customer site) A A C
41282 Large Wheel Loaders 994H A A C 470
ARTICULATED TRUCKS
42628 Articulated Truck 735/740/745 C- Series Tier 4 Final A A C
TRACK TYPE TRACTORS
40468 Medium Track Type Tractors, D6T Tier 4 Interim A A C 480
40218 Track Type Tractors D8T-D9T Tier 4 Interim A A C 490
33434 Medium Track Type Tractor D7E A C 500
40640 Large Track Type Tractors D10T Tier 4 Final 510
40270 Large Track Type Tractors D10T, D11T A A C 520
UNDERGROUND MINING
Load Haul Dump R1600G, R1700G and R2700G (machine must be made available
40484 A C 530
at customer site)
Load Haul Dump R1300G (machine must be made available at customer site) A C 540
Underground Mining Trucks (machine must be made available at customer site) A C
GENERAL EARTH MOVING
20260 Foundational Basic Preventive Maintenance F F F B 550
33789 Preventative Maintenance, PM4, TA1 & TA2 Inspections F F F C 560
33957 Work-tools integration for Excavators E C 570
40418 Product Link and Vision Link (Also available in Russian) E E E C 580
40567 VIMSTM application training A A C 590
41632 VIMSTM technology training A A C 600
26679 Electronics Troubleshooting (Also in Russian) A A A C 610
33994 Tier IV Interim Engine and After-Treatment Systems Diagnostics E E E E 620
42223 Tier 4 Final Emissions Systems Diagnostics E E E E 630
26214 Applied Failure Analysis II – Machine Specific (Also in Russian) A A A C 640
TECHNICIAN CERTIFICATIONS
41404 Advanced Mining Technician Certification – Motor Grader A C 650
41405 Advanced Mining Technician Certification – Medium & Small Off Highway Trucks A C 660
41406 Advanced Mining Technician Certification – Wheel Loader A C 670
41407 Advanced Mining Technician Certification – Track Type Tractor A C 680
Notes:
* A: Advanced, E: Expert, F: Foundational
** Tariff Codes on chapter “Course Fees”, page 82

GENERAL DEVELOPMENT COURSES
New Courses
Tariff Code
Reference
Sequence
DPC
COURSES
40118 Caterpillar Instructor Accreditation Program D 690

41138 Technical Workforce Assessor Training B 700
26214 Applied Failure Analysis II – Machine Specific (Also in Russian) C 640
2. DETAILED COURSE DESCRIPTIONS
The following pages contain detailed course descriptions, sorter by Sequence number (Seq.) on the left side
of the title.
Course Name Medium Wheel Loaders – M-Series (950/962M - 966/972M – 980/982M) Seq. ID: 10
Course Length 4.5 days
Attendance min./max. Min 4, Max 8
Theory versus practical 70% Theory, 30% practical labs.
time
Intended Audience Service Training Instructors, Technical Communicators, Service Technicians
Pre-requisites Recommendations for this course are:

Fundamentals of mobile hydraulics TEVR9001 Interactive Video course & Fundamentals of electrical
systems TEVR9002 Interactive Video course.
Knowledge of previous K-Series is a huge asset.
Description This course covers the new M-Series Medium Wheel Loaders, 950M-982M,
including their new Tier4 Final engines (C7.1-C9.3- C13).
The classroom work will cover most machine systems, as well as the components identification and
their function(s).
However, the students will mainly learn the new components & systems of these machines relatively
to the previous K-Series (such as new monitor, new electronic architecture, electronic logic, new EH
brake charging valve, updated hydraulic systems, new transmission features and lock-up clutch on
TC, and the tier4 final application in MWL).
Obviously, students will also perform all testing and adjusting procedures, calibrations and ET-
functions related to the above new systems.
Lab sessions are estimated to take approximately 30% of the class time.
Course outline: Day 1: Operator Station, Monitoring System

Day 2: Electronic Architecture & Fan/Brake Systems
Day 3: Implement & Steering Systems
Day 4: Powertrain System
Day 5: C7.1, C9.3 & C13 Tier 4 final Engines

Objectives
Upon completion of this course, the student will be able to:
 Locate and identify all the components of the power train, implement hydraulic, steering,
engine coolant fan, brakes, electrical systems and engine after-treatment system.
 Trace the oil flow and explain the operations of all the above systems.
 Test and adjust the power train, implement hydraulics, steering, brakes and Caterpillar
monitoring systems as listed in the service manual.
 Diagnose / troubleshoot machine problems based on machine systems knowledge.
Pre-course work None except recommended reading below
Suggested Reading & Knowledge of previous K-Series is a huge asset.
Literature See SERV1903 for K-SerieS MWL.
Course Name 966M-972M XE-Series (Continuously Variable Transmission) Seq. ID: 20

Course Length 3 days
Intended Audience Service Training Instructors, Technical Communicators & Service Technicians who did NOT attend
the K-XE training
Knowledge of current M-Series is an asset but not a must.
People who have already attended the 966K-XE series as well as the Power-Shift MWL-M-Series
probably know more than 95% of this new class content and are discouraged to attend this class.
Indeed the XE-transmission has barely changed from K- to M-Series, from a Service Training point of
view.
This course covers the new 966M-972M-XE Series, Medium Wheel Loader, which we originally called
Description “CVT-Transmission” machines.
The classroom and lab works will only be focused on the new Transmission and Implements systems
of this machine.
The participants will work on all components identification;
they will learn their function(s) and trace flow through the both Powertrain & Implement systems.
In addition, they will learn the logic of the Powertrain in order to better understand how the XE-
transmission is operating and regulated.
Obviously, students will also perform some testing and adjusting procedures as well as all Electronic
Technician testing and adjusting or calibrating procedures.
Lab sessions will be approximately 30% of the class.
Course outline: Day 1: Operator Station, Monitoring System, Walk around
and Driving Time.
Day 2: Electronic Architecture & Powertrain System & Software Logic
New Transmission: Oil Flow, Planetaries, Variator, Synchro, Clutches, Logic…
Day 3: Implement System versus standard M-Series.
Objectives  Locate and identify the components of the power train and implement hydraulic.
 Trace the oil flow and explain the operation of both powertrain and implement systems.
 Test and adjust the power train & implement hydraulics
 Basic Diagnostic / troubleshooting machine problems based on machine systems
knowledge and available ET procedures.
Pre-course work Reading 966K-XE ITTP (SERV1944) is recommended but not mandatory. 966M-972M-XE ITTP is
not published yet but should come up soon.
Suggested Reading & Knowledge of current M-Series is a huge asset.
Literature See SERV1985-01 M-Series MWL.

Course Name Large HEX 374F-390F Seq. ID: 30
Attendance min./max. Minimum 4, Maximum 8
Theory versus practical 50% Theory, 50% Practical time
Intended Audience Service Training Instructors, Technical Communicators, Service Technicians, Field Mechanics with
Hex-experience.
Pre-requisites Experience with former LHEX models, with Caterpillar Electronic Technician (E.T.).
DPC E-learning on Basic Electricity and Hydraulic courses.
Description This course covers the definition and the function of the hydraulic and electronic control system for
this machine.
The participants will also learn how to use the new monitor and will perform testing and adjusting on
the hydraulic and electric/tronic system.
Diagnostic includes operational checks to evaluate the condition of the machine.
Students will also use Electronic Technician software to obtain diagnostic information.
The 374F HEX WILL BE DEDICATED TO THE LAB EXERCISES SESSIONS
Course Outline Day 1: 374F/390F Introduction
Major Differences between “D“ and “F” Hex Series
Main Hydraulic Pumps Regulation
- Test and adjust main pumps
- Check and Adjust Main Hydraulic Pumps output flow
- Engine Performance test
Day 2: Implement / Travel System
- Check and Adjust
- Pilot Pressure
- Boom, Bucket, Stick and Travel Line Relief Valves
- Pressures for the implement, travel circuits.
- Heavy Lift Signal Relief Valve
Day 3: Electronic Monitoring System
- Monitor Operation
- Navigate through the new monitoring system
- Warning Indication
- Main Menu Options
- Monitor Display Setup
- Maintenance Information List
- Performance Component List
- Service Mode
Day 4: Swing System Operation
Using the Monitor and Electronic Technician (ET) Software
- Perform the Engine Speed Calibration
- All Valves Calibration
- Individual Valve Calibration
- Lever Pedal Calibration
Day 5: Cooling System
Subjects overview
Problem discussion
Technical Questions
Objectives Upon completion of this course, the student will be able to:
 Identify the major components of the machines.
 Test and adjust signal limiter pressures for the implement, travel and heavy lift circuits.
 Test and adjust the implement, swing and travel circuits.
 Check all electronic inputs and outputs using the new monitor panel on the machine.
 Demonstrate how to perform calibration procedures including:
- all levers and pedals
- proportional solenoid valves & engine throttle dial
- power shift pressure & joystick GAIN/RESPONSE settings
Pre-course work 374D/390D Hydraulic Excavator course (Highly Recommended)
374DL/390DL Hydraulic Excavators Web Based Training– 40498 (Recommended)
Suggested Reading &
Literature 374D Hydraulic Excavator - SERV1871 (Suggested)

Course Name Large HEX 336F XE Hybrid Seq. ID: 40
Hex-experience.
Pre-requisites Experience with Large-HEX models and with Caterpillar Electronic Technician (E.T.)
this machine. Specially focus on the new accumulator system for the Hybrid function.
The participants will learn how to use the new options in the monitor related with the hybrid system
and will perform testing and adjusting on the hydraulic and electric/electronic systems.
Students will also use Electronic Technician software to obtain diagnostic information and to perform
calibrations.
MACHINE WILL BE DEDICATED TO THE LAB EXERCISES SESSIONS
Course Outline Day 1:
336F Hybrid Machine Introduction & Walkaround
Major Differences between “E“ and “F” LHex Series
Monitor and Operator Station new features
- Electronic Monitoring System
- Monitor Operation
- Navigate through the monitoring system
- Main Menu Options
- Service Mode
Day 2:
ESP Main Hydraulic Pump Regulation & Calibration
Day 3:
ACS Main Hydraulic Valve Function and Components
Implement
- Check and Adjust
- Pilot Pressure
- Priorities and Strategies
Day 4:
- Work-tool Configuration
- Check and Adjust
- Tier4 Final Engines
- Components and Functions
 • Test and adjust pressures for the implement, travel and heavy lift circuits
 • Test and adjust the implement, swing and travel circuits.
 • Check all electronic inputs and outputs using the new monitor panel on the machine.
 • Demonstrate how to perform calibration procedures
Pre-course work None
Suggested Reading &
Literature SERV1954 – 336E Hybrid Hydraulic Excavator

Course Name Large HEX 336F-349F Seq. ID: 50
Hex-experience.
Pre-requisites Experience with Large-HEX models and with Caterpillar Electronic Technician (E.T.).
DPC E-learning on Basic Electricity and Hydraulic courses
these machines. Special focus the new ESP pump installed on this model.
The participants will learn how to use the new functions in the monitor and will perform testing and
adjusting on the hydraulic and electric/tronic system.
Students will also use Electronic Technician software to obtain diagnostic information and perform
calibrations.
336F/349F Machine Introduction & Walkaround
Major Differences between “E“ and “F” LHex Series
- Electronic Monitoring System
- Monitor Operation
- Main Menu Options
- Service Mode
Day 2:
Day 3:
Main Hydraulic Valve Function and Components
Implement
- Check and Adjust
- Pilot Pressure
Day 4:
Work-tool Configuration
-Check and Adjust
Tier4 Final Engines
-Components and Functions
 Test and adjust pressures for the implement, travel and heavy lift circuits
 Demonstrate how to perform calibration procedures
Pre-course work 336F Hydraulic Excavator NPI Service Training - 42133 (Highly Recommended)
349F Hydraulic Excavator NPI Service Training – 42076(Highly Recommended)
Suggested Reading & SERV1881 – 336E Hydraulic Excavator
Literature SERV1885 – 349E Hydraulic Excavator

Course Name Medium HEX 326F-329F Seq. ID: 60
Hex-experience.
Pre-requisites Experience with Medium-HEX models and with Caterpillar Electronic Technician (E.T.).
these machines and also the C7.1 engine.
calibrations.
326F/329F Machine Introduction & Walkaround
Major Differences between “E“ and “F” SHex Series
_ Electronic Monitoring System
-Monitor Operation
- Main Menu Options
- Service Mode
Day 2:
Day 3:
Implement
- Check and Adjust
- Pilot Pressure
Day 4:
-Check and Adjust
Tier4 Final Engines
 Test and adjust pressures for the implement, travel and heavy lift circuits(if available)
Pre-course work 326F / 329F Hydraulic Excavator NPI Service Training – 42930 (Highly Recommended)
Suggested Reading & 324E/329E Hydraulic Excavator - SERV1886

Literature

Course Name Small HEX 311F-316F Seq. ID: 70
HEX-experience.
Pre-requisites Experience with Small-HEX models and with Caterpillar Electronic Technician (E.T.).
these machines.
calibrations.
311F-316F Machine Introduction & Walkaround
Major Differences between “E“ and “F” SHex Series
_ Electronic Monitoring System
-Monitor Operation
- Main Menu Options
- Service Mode
Day 2:
Day 3:
Implement
- Check and Adjust
- Pilot Pressure
Day 4:
-Check and Adjust
Tier4 Final Engines
 Test and adjust pressures for the implement, travel and heavy lift circuits(if available)
Pre-course work 312E / 316E / 318E Hydraulic Excavators NPI Service Training - 41537 Hydraulic Excavator
course (Highly Recommended)
Suggested Reading & To be published
Literature

Course Name MH3037 Wheel Excavator Seq. ID: 80
Intended Audience Service Training Instructors, Technical Communicators, Expert Service Technicians
Pre-requisites Knowledge of the other Caterpillar M300-WEX products is a huge asset saving us time when covering
the Main Pump-, the Swing- and the Travel-Systems of the MH3037.
Description This service-training course is mainly focused on the following machines systems:
 Operator Cabin
 IQAN “Monitor & Machine Controller” and the subsequent Electronic Architecture of the
machine
 Electro-Hydraulic System:
- the Upper Valve for Implements and Cab movements
- the Lower Valve for Stabs, Travel and Steering
 the Steering & Brake systems and
 the Tier4f C7.1 Engine and cooling system
 Similar Systems to conventional M300-WEX will be addressed as well but not so much in
depth:
 Main Pump
 Swing System
 Travel Motor system
Course outline: Day 1:
Introduction & Walk around
Operator Compartment and basic machine operation
IQAN “Monitor & Machine Controller” and
Electronic Architecture of the machine
Day 2:
IQAN (Continued)
Electro Hydraulic System: upper valve
Day 3:
Electro Hydraulic System (Ctd): lower valve
Steering and Brake Systems
Main Pump, Swing & Travel Systems
Day 4:
C7.1 Tier4f Engine and Cooling System
Objectives After completing the course, participants will be able to:
 Use and explain the functions of all the switches, commands and displays in this new
operator compartment
 Use and explain the functions of all the menus of the new Cab Monitor System (including its
adjustment and troubleshooting capabilities),
 Explain and perform basic troubleshooting on the IQAN electronic architecture of the
machine,
 Locate, explain and adjust all the components of the upper valve and of the lower hydraulic
valves,
 Explain and configure the Tier4f features specific to the MH3037’s C7.1
Pre-course work None required
Suggested Reading & ITTP # SERV2019
Literature

Course Name Articulated Truck 735/740/745 C-series Tier 4 Final Seq. ID: 100
Knowledge of previous series is a huge asset
Description This course covers the new Articulated trucks 735/740/745 C-series C-series, including the new
Stage IV engines.
their function(s) and trace flow (transmission oil, engine fan, implement, brakes, electricity, etc.)
through the various systems. However, the students will mainly learn the new components & systems
of these machines relatively to the previous Series (such as the new Operator Station, monitoring
system, The payload system, the new CX38 transmission, Traction control, the combination
manifold, the new E.T. functionalities and the stage IV engine).
Obviously, students will also perform some testing and adjusting procedures, and troubleshooting
exercises related to the above new systems.
Course outline: Day 1: Introduction, Operator Station, Monitoring System and Payload.
Day 2: Power Train.
Day 3: Brake, Suspension System and Traction Control
Day 4: Steering, Hoist and Ejector System.
Day 5: Engine Stage IV.
Objectives After completing the course, the students will be able to:
 Identify and understand the difference between these new machines and their previous
generation,
 Locate the major components and test ports on the machine,
 Perform tests, adjustments and calibrations on the Transmission, Cat measurement system
(payload), Automatic traction control, Brake, Hoist, Fan, Steering and Engine system.
 Trace the oil flow and explain the operations of all the above systems
 Understand the new configurations, override parameters and diagnostic tests in E.T.
 Explain the newest on Tier4F/Stage IV
 Describe Transmission and ATC strategies
Suggested Reading & Knowledge of previous Series is an asset.
Literature SERV1977 SERV1880

Course Name Track Type Tractor D7E, Tier 4 Final Seq. ID: 110
TTT-experience.
Pre-requisites Experience with former TTT models, with Caterpillar Electronic Technician (E.T.). + DLMS on Basic
Electricity course.
Description This course will be 95% the same as the D7E course provided several years ago (#33734).
It will still cover all the systems making up the D7E:
the Operator compartment and monitoring system, Power-train, Steering-, Brake-, Hydraulic- and
some of the Engine-operations.
However, more emphasis will be given on the new Power Generation and Electric Drive systems of
the D7E.
A minimum of 30% lab exercises will be provided for skill development on the various systems.
Course outline: Day 1: Safety working on D7E. Introduction. Machine Orientation. Operator Station. Monitoring
System.
Day 2: Basics about High Voltage Power Generation. Induction Motor & Speed Regulation.
Application on D7E Electrical Drive Powertrain (Start).
Day 3: Application on D7E Electrical Drive Powertrain (Ctd): Components Location, Generator,
Propulsion Module, Power Inverter.
Day 4: Cooling Systems: primary and separate cooling systems. Electronic Brake System. Differential
Steer System. Implements: EH-System.
Day 5: HVAC. Engine.
 Locate and identify the major components of the above-mentioned systems.
 Explain the operations and inter-operations of the multiple D7E systems
 Trace & explain the flow of fluids through the various cooling systems
 Perform and understand all calibrations and basic troubleshooting operations allowed by E.T.
Pre-course work None required but WBT pre-learning would be an asset.
Suggested Reading & Any literature about Power generation, induction motors and V/f-speed regulation.
Literature

Course Name Large Track Type Tractor D8T & D9T Tier 4 Final Seq. ID: 120
Description This course covers the new D8T with its C15 Stage IV engine and the latest D9T, with its C18
Stage IV engine.
their function(s) and trace flow (implement, transmission, fan, brakes, electricity, etc.) through the
various systems. However, the students will mainly learn the new components & systems of these
machines relatively to the previous Series (such as the Operator Station, Transmission eMRV,
new touch screen, the new brake valve, Cat grade Control, EH quick drop valve, the new E.T.
functionality, Tier4 Final emission system, etc...).
Course outline: Day 1: Introduction, Operator Station & Monitoring System
Day 2: Implement & Fan Systems
Day 3: Power Train & brake system
Day 4: Power Train & Steering system
Day 5: C15/C18 engine & emission system
generation,
 Perform tests, adjustments and calibrations on the Transmission, implement, Brake, Fan,
Steering, and Engine system.
 Describe Transmission (EAS, eMRV) strategies
Literature SERV1915 & SERV1890

Course Name Track Type Tractor D6T & D6N Tier 4 Final Seq. ID: 130
Knowledge of previous D6 N/T series is a huge asset
Description This course covers the new Track Type tractor D6T& D6N , including the new Stage IV C9.3 & C7.1
engines.
their function(s) and trace flow (implement, transmission, fan, brakes, electricity, etc.) through the
various systems. However, the students will mainly learn the new components & systems of these
machines relatively to the previous T/N-Series (such as the operator environment, LCD color
display, the torque converter with lock up clutch, EH quick drop valve, ripper anti drift valve,
new features like Enhanced Auto shift, APECS, Selectable implement modulation maps and
stable blade control, the new E.T. functionalities, tier 4 final emission system, etc…).
Course outline: Day 1: Introduction, Operator Station, Monitoring System
Day 5: Tier4 final engines & emission system
generation,
 Perform tests, adjustments and calibrations on the Transmission, implement, Brake, Fan,
Steering, and Engine system.
 Describe Transmission (EAS, APECS) and Stable blade Control strategies
Suggested Reading & Knowledge of previous N/T-Series is an asset.
Literature SERV1883 &SERV1936

Course Name Product Link New Generation, PL6xx – Hardware Training Seq. ID: 140
time
Intended Audience Dealer Service Instructors, Technical Communicators, Advanced or Expert Technicians.
Pre-requisites DPC Web based Training #42926 (PL6xx hardware) is mandatory.
DPC Web based Training #42925 (PL6xx admin) is recommended.
Previous experience with PL3xx & PL52x Product Link components is an asset but not a must.
Description This 2 days course will focus on the Pro PL631, PL641, and Elite PLE631, PLE641 & PL601
hardware, their features, their proper installation onto benches, machines, or engines
as well as their proper flashing, configuration, basic registration and troubleshooting after installation.
Course outline: Day 1:

Introduction
New Components nomenclature versus previous generation PL
New Components features
New Components and Subscriptions Levels
New Components communications protocols and hardware pin-out
New Harness Kits
PL6x1 Installation on simulator bench and on machine or engine (Ref. REHS9111)
PLE6x1 Installation on simulator bench and on machine or engine (Ref. REHS8850)
Day 2:
Flashing & Configuring the new PL6xx components
Basic ET-checks and basic registration steps after installation
Troubleshooting exercises on previous installations
Introduction to Product Link-Web
Basic configuration of previous installations via PL-Web and via Vision-Link
Objectives After completing this 2 days training, the TC’s and instructors will be able to:
 Describe the hardware differences between satellite and cellular options
as well as between the Pro- and the Elite-options
 Describe the overall differences between the various subscription levels of the PL-equipped
assets
 Install and configure after-market systems and upgrade existing systems
 Launch a proper registration process for both cellular or satellite systems via ET
 Validate their PL-kit installations using ET and Product Link-Web (PL-Web) application
 Troubleshoot basic wiring, power, and communication problems
 Demonstrate how to use PL-Web to
- View some data from supported Product Link hardware in PL-Web
- Organize fleets and assets by groups, sites, and other filters
- Create and manage alerts
- Configure on-board devices …
Pre-course work  DPC Web based Training #42926 (PL6xx hardware) is mandatory
 DPC Web based Training #42925 (PL6xx admin) is recommended.
Suggested Reading & None
Literature

Course Name Small Wheel Loaders – K-Series (924K, 930K & 938K) Seq. ID: 150
Description This course covers the new K-Series Small Wheel Loaders,
924K-938K, including their new Stage IIIB engines (C6.6) or Stage IIIA engines (C7.1) for LRC-
countries.
their function(s) and trace flow (oil, engine coolant fan, brakes, electricity, etc.) through the various
systems. However, the students will mainly learn the new components & systems of these machines
relatively to the previous H-Series (such as the new Operator Station, the new Hydrostatic
Transmission, the new Electro-Hydraulic Implement system and the stage 3B engine).
Day 2: Electronic & Powertrain Systems
Day 3: Electro-Hydraulic Implement System
Day 4: Steering & Fan/Brake Systems
Day 5: C6.6 Stage IIIb (HRC) or C7.1 Stage IIIa (LRC) Engines
 Locate and identify the components of the power train, implement hydraulic, steering,
Suggested Reading & Knowledge of previous H-Series is an asset.
Literature Note: there was no ITTP developed for H-Series SWL

Course Name BCP Update Conference Seq. ID: 160
- SSL/CTL/MTL D-Series (236D, 242D, 246D, 262D, 272D, 257D, 277D, 287D,
259D, 279D, 289D and 299D)
- CWL K- Series (910K – 914K)
- Mini-HEX (301.7D, 302.2D and 302.4D)
Course Length 4 Days
Day 1: CWL-K (910K-914K)
Day 2: CWL end + C3.3B+C3.8B Tier4i engines
Day 3: SSL/CTL/MTL
Day 4: Mini-HEX (301.7D-302.4D)
Pre-requisites Knowledge of previous generation of machines is a huge asset:
- C-Series of SSL/CTL/MTL
- G2 & H-series of CWL
- 301.7D, 302.2D & 302.4D Mini Hex
- C3.3B tier 4 final & C3.8 Tier 4 final interim Web based training (DLMS #41175)
Description This Update conference will strictly be focused on the new systems of the above machines:
For the new D-Series Skid Steers Loaders, Compact Track Loaders and Multi Terrain Loader,
SSL/CTL/MTL D-Series:
The classroom work will only cover the new machine systems, such as the new Operator Station
& Advanced display, the new Electro-Hydraulic Implement system (2 positions pump, Load
compensating pump and new Load sensing valve), the new electronic features such as dual self
level, return to dig and worktool kick out mode, electronic snubbing, intelligent throttle control features
and electric work tool quick coupler.
Obviously, students will also perform some testing and adjusting procedures related to the above new
systems.
For the new CWL-K Series, 910K & 914K:
The classroom work will only cover the new machine systems, such as the New Cab and
Electronic architecture (CAN bus, Soft Touch Keypad, full Worktools options, Security Keypad),
Refreshment on the Hystat operation (same pump motors as on G2), including the high speed
package, the New Electro-Hydraulic Implements and New Main Valve as well as all Worktools
operations.
Components identification and some testing and adjusting procedure related to the above systems will
be performed on the machine.
For the mini-HEX:
The classroom work will cover mainly the new machine systems, such as the Auto Idle Function,
hydraulic system, with focus on the Auxiliary lines and worktool control system operation, the new
Controls 100% Pilot Operated and finally the new Operator Station, with the Multi-Position front
window and Walk through canopy.
Components identification, schematic work and some testing and adjusting procedure related to the
above systems will be performed on the machine during the training.
For the C3.3B stage IV and C3.8 Stage IIIB:
A Special half day session will cover these engines showing a lot of commonalities between the SSL
and the CWL. This session will provide an overview of the C3.8 & C3.3B engines and how they meet
the U.S. Environmental Protection Agency (EPA) Tier 4 Interim / EU Stage IIIB - Tier 4 final / Stage IV
emissions regulations in Compact Construction Equipment (CCE). We will cover the emissions and
regeneration systems, in addition to the various sensors and service details.

 Locate and identify the components of the cab, implement hydraulic, and electrical systems
 Trace the oil flow and explain the operations of the above system
 Navigate through the advanced display and explain its features
 Explain the new ET features.
 Test and adjust some of the above systems
& for the CCE Engines,
 Explain the function of the NOx Reduction System (NRS) in meeting Tier 4 Interim/Stage
IIIB regulations - Tier 4 final/Stage V regulation.
 Describe the purpose and function of the aftertreatment system, and its components
 Explain the difference between passive and active regeneration, and how each is initiated
 Identify the various indicator lights associated with regeneration
 Identify the components associated with the common rail fuel system
Suggested Reading & For SSL/CTL/MTL: Knowledge of previous C-Series is an asset. SERV1833
Literature For CWL-K: Knowledge of previous G-Series is an asset: SERV1792
For Mini-HEX: Knowledge of previous C-Series is an asset: SERV1811

Course Name Telehandlers – TH Range (TH255, TH336~TH417) Seq. ID: 170
time
Pre-requisites Recommendations for this cause are:
Fundamentals of mobile hydraulics and fundamentals of electrical systems
Knowledge of previous B-series is a huge asset.
Description This course covers the TH Range Telehandlers, including their new LSI-System (EN15000 compliant)
and the platforms (THP18s &THP45s). The classroom work will cover most machine systems, as well
as the component identification and their function(s).
Students will perform some testing and adjusting procedures, and troubleshooting exercises related to
the machine systems. Lab session will be approximately 40% of the class.
Course outline: TH Product Range, Platforms and New LSI-System (EN15000 compliant)
Objectives
 Locate and identify the components of the most machine systems.
 Basics of the available platforms and the new LSI-System (EN15000 compliant)
 Test and adjustment of some machine systems
 Diagnose / Troubleshoot machine problems based on machine systems knowledge.

Pre-course work Not required
Suggested Reading & Knowledge of previous B-series is a huge asset.
Literature

Course Name Backhoe Loader 422F to 444 F series Seq. ID: 180
BHL experience.
Pre-requisites Experience with former BHL models, with Caterpillar Electronic Technician (E.T.). + DLMS on Basic
Electricity and Hydraulic courses.
Description
This course will cover the “F” series BHL and provides training on the 422F and Up
Backhoe Loaders (BHL) that includes system operation of:
 Engine
 Hydraulic system
 Electronic system
 Monitoring system
 Powertrain system
This course covers the new F-series Backhoe Loaders. Classroom work will cover the systems
operation including the standard/auto shift transmission, implement hydraulics, all wheel steering, and
brake systems. Students will identify components, state the component function(s) and trace flow (oil,
brakes, electricity, etc.) through the various systems.
Students will perform testing and adjusting procedures, and troubleshooting exercises. The class will
discuss how each procedure relates to the proper operation of the machine.
Outline Classroom work will consist of a review systems operation, testing and adjusting procedures of the F-
Series.
Classroom part of the training will consist of the following modules:

• Operators station - overview of the new switches and the machine functions.
• Tier 4i Engine systems –overview of the systems and technology.
• After treatment system - overview of the technology.
• Powertrain - Major emphasis is place on lock-up torque convertor, lab exercises
• Electrical system - Overview of changes from E series. Procedure for ECM replacement.
• Hydraulics and steering- All-wheel steering system; sensor calibration, components location.
torque control, pump operation.
• Brakes and Axles Lab - Performance checks for Brakes and All Wheel Steer
Note: Lab sessions will be approximately 40% of the class.
 Locate and identify the components of the engine and standard/auto shift transmission,
implement hydraulics, all wheel steering and brake systems.
 Trace the oil flow and explain the operations of the engine and standard/auto shift transmission,
implement hydraulics, all wheel steering and brake systems.
 Test and adjust of the standard/auto shift transmission, implement hydraulics, all wheel steering
and brake systems as listed in the service manual.
 Demonstrate how to configure the settings for a specific required tool by using the new
monitoring system and ET

Suggested Reading &
Literature None required

Course Name Small Excavator 312D – 319D Seq. ID: 190
time
Small Excavator Experience.
Pre-requisites Experience with former small excavator models, with Caterpillar Electronic Technician (E.T.).
Description This course will cover the Operator Station, Monitor System, 4.2 ACERT Engine, Pilot System, Main
Hydraulic Pumps and Controls, Main Control Valve and Return System, Boom/Stick/Bucket Circuits,
Swing System, Travel System, Auxiliary System and Smart Boom.
The newest systems of this machine are:
 Operator Station
 Engine
 Monitoring System
Course outline: Day 1: Operator Station and C 4.2 ACERT Engine
Day 2: Pilot System, Main Hydraulic Pumps and Controls
Day 3: Main Control Valve and Return System and Boom, Stick, Bucket, Swing and Travel System
Day 4: Auxiliary System
Day 5: Smart Boom and Leveling Control
 Troubleshoot and adjust the engine and hydraulic system.
 Perform and understand all calibrations and basic troubleshooting operations allowed by
E.T.
 Understand the monitor functions.
 Troubleshoot and adjust the auxiliary system.

Suggested Reading & SERV1851 and SERV 1850
Literature

Course Name HEX 320D-324D Seq. ID: 200
Hex-experience.
Pre-requisites Experience with former Hex models, with Caterpillar Electronic Technician (E.T.). + DLMS on Basic
Description This course will cover the “D” series machines and provides training on the 320D -324D hydraulic
excavators that includes
System operation of:
- Hydraulic system
- Electronic system
- New monitoring system
- Medium tool control systems
- Engine
Use a laptop computer and ET (Electronic Technician) software to obtain diagnostic information.
Perform Engine Speed and PS solenoid calibrations.
Use a flow meter to perform 2/1P Flow Limit calibration as well as
Thumbwheel, A1 Valve Extend and Atch # 1 Rlf Valve calibrations
Course Outline Day 1: 300D Introduction
Engine
- Engine Performances test
Day 2: Implement / Travel Systems Operation
Check and Adjust
- Pilot Pressure
- Check and Adjust Main System Pressure
- Check and Adjust Swing Relief Valves
- Check and Adjust Boom, Bucket, Stick and Travel Line
Relief Valves
- Boom/Swing Priority Valves Adjustment
- Stick/Bucket Priority Valves Adjustment
Monitor Operation
- Navigate through the new monitoring system
- Using the Monitor and Electronic Technician (ET) Software
- Test the Electronic Control System
- Perform the Engine Speed Calibration
- Perform the PS Pressure Reducing Valve Calibration
Day 4: Navigate through the new monitoring system
Using the Monitor and Electronic Technician (ET) Software to
Test the Electronic Control System
Perform the Engine Speed Calibration
Perform the PS Pressure Reducing Valve Calibration
Day 5: Auxiliary System Operation
Standard System
System 16 (Hammer)
System 17 (Multi-Pro)
Tool Configuration Procedures.
 Engine performance and main hydraulic pumps output flow tests
 Check system pressures for the implement/swing and travel, and perform swing, boom and

bucket priority valves adjustment.
 Successfully navigate the new monitoring system
 Perform Flow Limit Pres. and 2/1Pump flow Limit calibrations
 Program and save work tool settings in the monitoring system
Pre-course work 300C “Series” Hydraulic Excavator course
Suggested Reading &
Course Name HEX 336E – Hybrid Seq. ID: 210

Knowledge of previous 336E-Series is a huge asset.
Description This course compares the new E-Series 336E Hybrid NPI Hex, including their new Hybrid system with
the 336E Hex. The classroom work will cover most machine systems, as well as the components
identification and their function(s) and trace flow (oil, engine, implements, swing, travel, electricity,
etc.) through the various systems.
However, special focus will be put on the new components of these machines relatively to the current
E-Series.
exercises related to the above new components & systems.
336E Hybrid HEX WILL BE DEDICATED TO THE LAB EXERCISES SESSION
 Locate and identify the components of the, implement, swing, travel,
electronic monitoring systems and engine after-treatment system.
 Test and adjust the implement, swing, travel, electronic monitoring systems as listed in the
service manual.
Pre-course work None
Suggested Reading & Knowledge of previous 336E-Series is an asset but not mandatory.
Literature See SERV1881-02 for 336E

Course Name Medium Excavators 320D-345D Seq. ID: 220
time
Hex-experience.
Description This course will cover the differences between “C” and “D” series and provides training on the 320D -
345 D hydraulic excavators that includes
System operation of:
 Hydraulic system
 Electronic system
 New monitoring system
 Medium tool control systems.
Emphasis will be placed on 345D topics. Students will be introduced to the various hydraulic and
electronic testing procedures.
Perform Engine Speed and PS solenoid calibrations.
Use a flow meter to perform 2/1P Flow Limit calibration as well as
Thumbwheel, A1 Valve Extend and Atch # 1 Rlf Valve calibrations
THE ENGINE WILL NOT BE COVERED ON THIS CLASS
Course Outline Day 1: 300D Introduction:
 Major Differences between “C “ and “D” Hex Series
 Main Hydraulic Pumps Regulation
 Check and Adjust Main Hydraulic Pumps output flow
 Engine Performances test
Day 2: Implement / Travel Systems Operation:
 Check and Adjust
 Pilot Pressure
 Check and Adjust Main System Pressure
 Check and Adjust Swing Relief Valves
 Check and Adjust Boom, Bucket, Stick and Travel Line
 Relief Valves
 Boom/Swing Priority Valves Adjustment
 Stick/Bucket Priority Valves Adjustment
 Monitor Operation
 Navigate through the new monitoring system
 Using the Monitor and Electronic Technician (ET) Software
 Test the Electronic Control System
 Perform the Engine Speed Calibration
 Perform the PS Pressure Reducing Valve Calibration
Day 4: Navigate through the new monitoring system:
 Using the Monitor and Electronic Technician (ET) Software to test the Electronic Control
System
Day 5: Auxiliary System Operation:
 Standard System
 System 16 (Hammer)
 System 17 (Multi-Pro)
 Tool Configuration Procedures.

 Engine performance and main hydraulic pumps output flow tests
 Check system pressures for the implement/swing and travel, and perform swing, boom and
bucket priority valves adjustment.
 Successfully navigate the new monitoring system
 Perform Flow Limit Pres. and 2/1Pump flow Limit calibrations
 Program and save work tool settings in the monitoring system
Pre-course work 300C “Series” Hydraulic Excavator course

Suggested Reading &

Course Name 336E-349E E-Series HEX Seq. ID: 230

time

Knowledge of previous D-Series is a huge asset.
Description This course covers the new E-Series 336E-349E NPI Hex, including their new Tier IV engines (C9.3-
C13) introduction. The classroom work will cover most machine systems, as well as the components
identification and their function(s) and trace flow (oil, engine, implements, swing, travel, electricity,
etc.) through the various systems. However, the students will mainly learn the new components of
these machines relatively to the previous D-Series (such as new electronic architecture, electronic
logic, implement valve, new regeneration and de stroking main hydraulic pump strategy, tier IV
application in MHEX…).
336E or 349E HEX WILL BE DEDICATED TO THE LAB EXERCISSES SESSION
 Locate and identify the components of the, implement, swing, travel, new electronic
monitoring systems and engine after-treatment system.
 Test and adjust the implement, swing, travel, new electronic monitoring systems as listed in
the service manual.
Pre-course work No prerequisite required
Suggested Reading & Knowledge of previous D-Series is a huge asset.

Literature See SERV7106 for 330 and SERV1855 for 345 Hex D -Series introduction.

Course Name Large Excavators 374D-390D Seq. ID: 240
time
Hex-experience.
Pre-requisites Experience with former Lhex models, with Caterpillar Electronic Technician (E.T.) and DPC e-learning
on Basic Electricity and Hydraulic courses.
Description The differences between the “C” and “D” Series are covered.
At the Service Training Instructor Level, this course covers the definition and the function of the
hydraulic and electronic control system.
Participant will do testing and adjusting on the hydraulics and electronic system. The electronic
system includes Joysticks, the new Electronic Monitoring System.
374D HEX WILL BE DEDICATED TO THE LAB EXERCISSES SESSION
THE ENGINE WILL NOT BE COVERED ON THIS CLASS

Course Outline Day 1: 374D/390D Introduction:
 Major Differences between “C “ and “D” Hex Series
 Main Hydraulic Pumps Regulation
 Test and adjust main pumps margin pressures
 Check and Adjust Main Hydraulic Pumps output flow
 Engine Performances test
Day 2:
 Implement / Travel Systems and duplicated load sensing signal operation.
 Check and Adjust

- Pilot Pressure
- Signal limiter pressures for the implement, travel circuits.
- Heavy Lift Signal Relief Valve
Day 3: Electronic Monitoring System:
 Monitor Operation
 Navigate through the new monitoring system
 Warning Indication
 Main Menu Options
 Monitor Display Setup
 Maintenance Information List
 Performance Component List
 Service Mode
Day 4: Swing System Operation:
 Using the Monitor and Electronic Technician (ET) Software
 All Valves Calibration
 Individual Valve Calibration
 Lever Pedal Calibration
Day 5: Cooling System:
 Subjects overview
 Problem discussion

 Technical Questions
 Test and adjust signal limiter pressures for the implement, travel and heavy lift circuits.
 Demonstrate how to perform calibration procedures including:
- all levers and pedals
- proportional solenoid valves
- engine throttle dial
- power shift pressure
- joystick GAIN/RESPONSE settings
Pre-course work 365C/385C “Series” Hydraulic Excavator course

Suggested Reading &

Course Name Wheel Excavators (M300F-Series), 6 Cylinder engines Seq. ID: 250
TTT-experience.
Pre-requisites Good working knowledge about:
 load sensing hydraulic
 electrical and electronic systems
 use of diagnostic test equipment (hydraulic and electric)
Knowledge of the previous generation, M300D-Update is a huge asset.

Description This course is mainly designed to provide students with in-depth information about the changes
between the current M300D-Update machines and the coming M300F machines. Strictly focusing on
these differences, we can ensure that the students get enough time familiarize themselves to the most
recent technologies used on the new machines. Depending on the experience level of the class
participants, the other systems (common to D-Update) might be reviewed during the class.
The course mainly covers the following systems:
 New Cab and Electronic features

 Hydraulic Updates:
o New Variable Displacement Steering, Brake, Pilot, MPF-Pump
o New Variable Displacement Main Pump with Electronic Pump Control (EPC)
o New Automatic optional Brake Valve Option
 New C7.1 Tier4f Engine
Course outline: Day 1: Introduction, Walk Around &

New Cab and new Electronic features (Monitor, Joystick, Switches…)
Day 2: New Cab and new Electronic features (Monitor, Joystick, Switches…)
(Continued)
Day 3: Hydraulic Updates, including new electronically controlled main pump
(Electronic Pump Control strategy).
Day 4: Hydraulic Updates, including new electronically controlled main pump
(Electronic Pump Control strategy) (Continued)
Day 5: C7.1 Tier4f Engine features (1/2 day)
Objectives: After completing the course, participants will be able to:
 Explain the major differences between M300D-update Series and M300F-Series,

 Use and explain the new functions of the new Cab Monitor System,
 List, use and explain all new hydraulic features of this new machine
 Adjust and calibrate all new hydraulic features of this new machine
 Explain and troubleshoot the latest electronic system operation of the machine,
 Explain and calibrate the new after-treatment system of the C7.1 Tier4f engine.
Suggested Reading & Training Material about the M300F: Not published yet.
Literature

Course Name Wheel Hydraulic Excavator (M300D) – Update Series Seq. ID: 260
time
TTT-experience.
Pre-requisites Good working knowledge about:
 load sensing hydraulic
 electrical and electronic systems
 use of diagnostic test equipment (hydraulic and electric)
Description This service-training course is basically not intended to review all systems that are common to both
current machines and new machines. The course is mainly designed to provide students with in-depth
information about the changes between the current M300C+ machines and the coming M300D
machines. Strictly focusing on these differences, we can ensure that the students get enough time
familiarize themselves to the most recent technologies used on the new machines.
The course mainly covers the following systems:
 New Monitor: similar to D-serie HEX,

 Hydraulic Update:
- Second Auxiliary Hydraulic function,
- MCV improvements,
- Heavy Lift function,
- Smart Boom function,
- Medium Pressure improvements.
 Electronic Update: new architecture but similar principles,
 Travel Motor system: same principles but variations between Standard-(STD) machines and
Fast Travel-(FT) machines
 New ACERT Engine: C4.4 and C6.6
Course outline: Day 1: Cab Changes, Monitor
Day 2: Pilot Manifold Changes, Medium Pressure Circuit
Day 3: Main Valve Changes
 Travel
 Heavy Lift
 2nd High Pressure
 Multi Combined Valve
 Smart Boom
 Ride Control
Day 4: Electronic Changes, Travel Circuit C+ serie (same on D-serie)
Day 5: Testing & Adjusting
 Explain the major differences between M300C+ serie and M300D-serie,

 Use and understand the new functions of the new Cab Monitor System,
 Use, understand and adjust the new hydraulic functions such as Second Auxiliary Hydraulic
function, MCV improvements, Heavy Lift function, Smart Boom function, Ride Control function,
Medium Pressure improvements etc,
 Understand and troubleshoot the latest electronic system operation of the machine,
 Understand and calibrate the new (C4.4 and) C6.6 ACERT Engines.
Suggested Reading & Training Material about the M300C. Knowledge of the previous machine technologies is an asset.
Literature

Course Name Track Type Loader 953D, 963D, 973D Seq. ID: 270
time
TTL-experience.
Pre-requisites Good working knowledge of hydraulic and electrical systems on Caterpillar Track Type Loader.
Description The location and function of the implement and power train electrical and hydraulic systems will be
covered. Time is approximately 70% classroom instruction and 30% on iron testing and adjusting of
the implement and power train electrical and hydraulic systems. Diagnostics will include performing
operational checks to evaluate the condition of the machine.
Note: The only machine available in MDLC is the 963D. The difference in Components Location
and/or in System Operation will only be discussed in the classroom, using visual aids (STMG).
Course outline: Day 1: Introduction. Machine Orientation. Operator Station. Monitoring System: Messenger. Cab
Components & Electrical Operation. Hystat Drive: start.
Day 2: Hystat Drive (Continued): Hydraulic Operation, Electronic Control Logic, Tests and calibrations
on the iron.
Day 3: Hystat: Further Hystat machine tests (“What happens if?”). Engine Performance Test.
Day 4: Implements: Electro-Hydraulic-System.
Day 5: C6.6 Engine.
 Identify all components of the “D” series Track Type Loaders
 Explain the function of all hydraulic and electrical components in each system (Hystat &
Implements)
 Explain the operation of the implement and power train electrical and hydraulic systems
 Test and adjust the implement and power train system hydraulic pressures
 Test & troubleshoot the power train using the onboard diagnostics & ET
 - Perform the power train calibration procedure using the onboard diagnostics system

Suggested Reading & Training Material about the TTL-C-Series
Literature

Course Name Motor Grader 14M Seq. ID: 280
time
Motorgrader Experience.
Pre-requisites Experience with former motorgrader models, with Caterpillar Electronic Technician (E.T.).
Description This course will cover the Operator Station, Monitoring System, C11 ACERT Engine, Power Train,
Implement, Steering, Brake and Fan. The All Wheel Drive System will be covered only theoretical.
Operator Station, Monitoring System, C11 ACERT Engine, ECPC controlled power shift transmission,
Joystick steering, Electro-hydraulic steering, Electro-hydraulic implements, Hydraulic braking system.
Course outline: Day 1: Operator Station, Monitoring System, Simulator and Stick Time
Day 2: C11 ACERT Engine and Power Train
Day 3: Steering System
Day 4: Implement System
Day 5: Brake and Fan System
 Troubleshoot and adjust the engine, steering, implement, brake and fan system.
E.T.
Suggested Reading & SERV1832 for 14M and 16M, SERV 1839 for 140M and 160M, SERV 1840 for 120M and 12M, SERV
Literature 1844 for 24M

Course Name Off Highway Trucks 773F – 777F Seq. ID: 290
time
Intended Audience Service Training Instructors, Technical Communicators, Service Technicians, Field Mechanics with Off
Highway Truck Experience.
Pre-requisites Experience with former off highway truck models, with Caterpillar Electronic Technician (E.T.).
Description This course will cover the Operator Station, Monitoring System, C27 & C32 ACERT Engine, Power
Train, Steering, Hoist and Brake System.
- Operator Station
- Monitoring System
- C11 ACERT Engine
- ECPC Transmission
- Hydraulic braking system
Course outline: Day 1: Operator Station, Monitoring System and Stick Time
Day 2: C27 & C32 ACERT Engine
Day 3: Power Train
Day 4: Steering and Hoist System
Day 5: Brake System
 Troubleshoot and adjust the engine, power train, steering, hoist and brake System

Suggested Reading & SERV1828 for 777F
Literature SERV 1830 for 773F and 775F

Course Name Off Highway Trucks 770-772 G series HRC Seq. ID: 300
time
Description This course will cover the following systems:
- Operator Station
- Monitoring System
- Engine
- Power Train
- Steering
- Braking
- Hoist
Day 2: Engine
Day 3: Power Train
Day 5: Brake System
Suggested Reading & None required
Literature

Course Name Off Highway Trucks 770-772G, LRC Seq. ID: 310
Attendance min./max. 4 Minimum, 8 Maximum
time
Description This course covers the 770G and 772G LRC Off Highway Trucks component identification, systems
operation, testing and adjusting of all the major systems.
This course will cover the System Operation and Testing and Adjusting for the following Systems:
- The operator station
- Engines
- Steering
- Power Train
- Brake
- Hoist Systems.
Students will perform testing and adjusting procedures, and troubleshooting exercises related to the
above new systems.
Objectives
Upon completion of the class, the student will be able to: Locate and identify the engine components,
engine cooling fan, power train, steering, brake, and hoist components; Locate and identify all service
and test points of the major machine systems; Explain the function of the components in the engine,
engine cooling fan, power train, steering, brake, and hoist hydraulic system; Trace the flow through
the engine, engine cooling fan, power train, steering, brake, and hydraulic systems; Use the buttons
on the Advisor Display to navigate to find system pressures, temperatures, rpm's, events, and
calibrations; Use ET to adjust and/or change parameters and diagnose problems.
Pre-course Work None required
Suggested Reading &


Course Name Off Highway Trucks 773F – 777F Seq. ID: 320
time
Train, Steering, Hoist and Brake System.
- Operator Station
- Monitoring System
- C11 ACERT Engine
- ECPC Transmission
- Hydraulic braking system
Day 2: C27 & C32 ACERT Engine
Day 3: Power Train
Day 5: Brake System

Suggested Reading & SERV1828 for 777F
Literature SERV 1830 for 773F and 775F

Course Name Off-Highway Trucks 773G / 775G Seq. ID: 330
Course Length 4.5 Days
time
Pre-requisites 773G/775G Off-Highway Truck NPI Service Training Course Number 41035
Knowledge of previous H-Series is a huge asset.
Description This course covers the 773G / 775G Off-Highway Trucks component identification, systems operation,
and testing and adjusting of all the major systems.
This course will provide an overview of the changes that will help the Cat 773G and 775G Off-
Highway Trucks meet the Tier IV Interim regulation.
NOTE: In markets with less stringent emissions regulations, an updated truck is offered without the
extensive emissions system. These LRC (Lesser Regulated Countries) models are built to meet Tier
2/Stage II emissions regulations.
Course Outline
To be confirmed
Objectives
Upon completion of the class, the student will be able to: Locate and identify the engine, emissions
system, engine cooling fan, power train, steering, brake, suspension, and hoist components; Locate
and identify all service and test points of the major machine systems; Explain the function of the
components in the engine, emissions system, engine cooling fan, power train, steering, brake,
suspension, and hoist hydraulic system; Trace the flow through the engine, emissions system, engine
cooling fan, power train, steering, brake, and hydraulic systems; Use the buttons on the Advisor
Display to navigate to find system pressures, temperatures, rpm's, events, and calibrations; Use ET to
adjust and/or change parameters and diagnose problems.
Pre-course work The completion of all these eLearning modules will help students to understand fundamentals of the
TIER IV Interim technology developed on Caterpillar machines.
 DPC # 33810, 1 Hour: Introduction to Tier 3 Acert Technology Part 1,
 DMLS # 33811, 1 Hour: Introduction to Tier 3 Acert Technology Part 2,
 DPC # 33963, 1 Hour: Tier IV Interim System Overview,
 DPC # 33979, 1 Hour: Tier IV Interim, After treatment,
 DPC # 33980, 1 Hour 30: Tier 4 Interim, Air System,
 DPC # 33983, 1 Hour: Tier IV Interim, Regeneration Strategy,
 DPC # 33984, 1 Hour: Tier IV Interim, Regeneration Operator Interface
Literature

Course Name 777G Off-Highway Trucks Seq. ID: 340
Course Length 4 ½ Days
time
Pre-requisites OHT - Knowledge of previous 773G and 775G Series is a huge asset but not a must.
Description This course covers the 777G Off-Highway Trucks component identification, systems operation, testing
and adjusting of all the major systems.
Operator station, Engines, Steering, Power Train, Brake and Hoist Systems.
This course will provide an overview of the changes that will help the Cat 777G Off-Highway Trucks
meet the Tier IV Interim regulation.
NOTE: In markets with less stringent emissions regulations, an updated truck is offered without the
extensive emissions system. These LRC (Lesser Regulated Countries) models are built to meet Tier
2/Stage II emissions regulations.
Students will perform testing and adjusting procedures, and troubleshooting exercises related to the
above new systems.
Course outline: Not Yet available
Objectives
Upon completion of the class, the student will be able to: Locate and identify the engine components,
engine cooling fan, power train, steering, brake, and hoist components; Locate and identify all service
and test points of the major machine systems; Explain the function of the components in the engine,
engine cooling fan, power train, steering, brake, and hoist hydraulic system; Trace the flow through
the engine, engine cooling fan, power train, steering, brake, and hydraulic systems; Use the buttons
on the Advisor Display to navigate to find system pressures, temperatures, rpm's, events, and
calibrations; Use ET to adjust and/or change parameters and diagnose problems.
Pre-course Work
None Required
Suggested Reading &
Literature None Required

Course Name Off Highway Trucks 785C Seq. ID: 350
- Operator Station
- Monitoring System
- Engine
- Power Train
- Steering
- Braking
- Hoist
Day 2: Engine
Day 3: Power Train
Day 5: Brake System

Literature

Course Name Off Highway Trucks 785D Seq. ID: 360
time
Pre-requisites Previous Experience on other OHT’s models will be an asset. “ET” knowledge Expert level required.
- Operator Station
- Monitoring System
- Engine
- Power Train
- Steering
- Braking
- Hoist
Course outline: Day 1: Operator Station, Monitoring System and Component Identification
Day 2: Engine and OHT Electronic
Day 3: Power Train
Day 5: Brake System
 Perform and understand all calibrations and troubleshooting operations allowed by E.T.

Literature

Course Name Off Highway Trucks 795F AC Seq. ID: 370
time
Load Haul Dump Experience.
Pre-requisites Experience with others OHT’s and with Caterpillar Electronic Technician (E.T.).
 Monitoring System and VIMS 3G downloads
 Engine
 Air System
 Engine Fan and Hydraulic
 Drive Train Cooling Fan and Final Drive Lubrication
 Steering
 Hoist
 Brake
 Electric Drive Train
Course outline: Day 1: Operator Station, Monitoring, VIMS 3G download and Engine
Day 2: Air, Engine Fan and Hydraulic Systems
Day 3: Drive Train Cooling Fan, Final Drive Lubrication and Steering Systems
Day 4: Hoist, Brake Systems and Electric Drive Systems
Day 5: Carry on with Electric Drive System.
 Understand the Monitor functions.
 Troubleshoot and adjust the components of the above systems.
 Discharging, Safety and Troubleshooting of the Electric Drive System, Inverter Cabinet,
Generator and Electric Drive Motors.
Pre-course work ELC C01, ELC C02, ELC C03, ELC C04, ELC C05, ELC C06, ELC C071, ELC C08, ELC C09, ELC
C10, ELC C11, ELC C12.1, ELC C12.2, ELC C12.3, ELC C12.4, ELC C13.
Literature

Course Name OHT - 793D Seq. ID: 380
Pre-requisites Previous experience with others OHT’s will be an asset.
- Operator Station
- Monitoring System
- Machine Electrical System
- Engine
- Power Train
- Steering
- Brake
- Hoist
Course outline: Day 1: Operator Station, Monitoring and Engine
Day 2: Power Train and Steering Systems
Day 3: Hoist and Brake Systems
Day 4: Brake and Electronic control System
Day 5: Carry on with Brake System.
 Understand the Monitor functions.
 Troubleshoot and adjust the components of the above systems.
Literature

Course Name Small Wheel Loaders – 924K, 930K & 938K Seq. ID: 390
time
Description This course covers the new K-Series Small Wheel Loaders, 924K-938K, including their new Stage IIIB
engines (C6.6 & C7.1).
relatively to the previous H-Series (such as the new Operator Station, the new Hydrostatic
Transmission, the new Electro-Hydraulic Implement system and the stage 3B engine).
Day 2: Electronic & Powertrain Systems
Day 3: Electro-Hydraulic Implement System
Day 4: Steering & Fan/Brake Systems
Day 5: C6.6 / C7.1Tier IIIb Engines

Suggested Reading & Knowledge of previous H-Series is an asset.
Literature

Course Name Medium Wheel Loaders 950K- 980K Seq. ID: 400
time
Knowledge of previous H-Series is a huge asset.
Description This course covers the new K-Series Medium Wheel Loaders, 950K-980K, including their new Tier
IV engines (C7.1-C9.3- C13). The classroom work will cover most machine systems, as well as the
components identification and their function(s) and trace flow (oil, engine coolant fan, brakes,
electricity, etc.) through the various systems. However, the students will mainly learn the new
components of these machines relatively to the previous H-Series (such as new electronic
architecture, electronic logic, new fan/brake valve, new steering architecture on larger machines, tier
IV application in MWL…).
Course outline: Day 1: Operator Station, Monitoring System and Steering Time
Day 2: Electronic & Fan/Brake & Powertrain Systems
Day 3: Steering & Implement Systems
Day 4: C9.3 & C13 Tier IIIb Engines
Day 5: C7.1 Tier IIIb Engine

Suggested Reading & Knowledge of previous H-Series is a huge asset.
Literature See SERV1815 & SERV1824 for H-Series MWL.

Course Name 950H2-972 H2 Medium Wheel Loaders – for LRC territories Seq. ID: 410
time
Wheel Loader Experience.
Pre-requisites Experience with former wheel loader models, with Caterpillar Electronic Technician (E.T.)
Description This course covers the H2 Series Medium Wheel Loaders, 950H2-972H2, including their “new” Tier3
engines (C7 HEUI - C11, C13 MEUI).
Classroom work will cover all the machine systems, components identification and function(s) and
trace flow (oil, engine coolant fan, brakes, electricity, etc.) through the various systems.
Students will perform testing and adjusting procedures, and troubleshooting exercises if time allows.
The class will discuss how each procedure relates to the proper operation of the machine.
Course outline: Day 1: Introduction, Operator Station and Monitoring System

Day 2: Implement Electro-hydraulic and Steering System
Day 3: Implement Electro-hydraulic and Steering System (Ctd)
Day 4: Power Train, Brake System
Day 5: C7 HEUI, C11, C13 MEUI Engines (for LRC)
engine coolant fan, brakes, and electrical systems.
 Trace the oil flow and explain the operations of the power train, implement hydraulic,
steering and brake systems.

Suggested Reading & SERV1815 (966-972H) & SERV1824 (950-962H)
Literature Note: Training Materials dedicated to H1 Series but still valid for H2.

Course Name 966K XE-Series (Continuously Variable Transmission) Seq. ID: 420
time
Knowledge of previous K-Series is a huge asset.
Description This course covers the new 966K-XE Series, Medium Wheel Loader, which we originally called “CVT-
Transmission” machines.
The classroom and lab works will only be focused on the new Transmission and Implements
systems of this machine.
The participants will work on all components identification; they will learn their function(s) and trace
flow through the both Powertrain & Implement systems. In addition, they will learn the logic of the
Powertrain in order to better understand how the XE-transmission is operating and regulated.
Obviously, students will also perform some testing and adjusting procedures as well as all Electronic
Technician testing and troubleshooting procedures.
Course outline: Day 1: Operator Station, Monitoring System, Walk around
and Driving Time.
Day 2: Electronic Architecture & Powertrain System & Software Logic
New Transmission: Oil Flow, Planetaries, Variator, Synchro, Clutches, Logic…
Day 3: Implement System versus standard K-Series.
 Locate and identify the components of the power train and implement hydraulic.
 Trace the oil flow and explain the operation of both powertrain and implement systems.
 Test and adjust the power train & implement hydraulics
 Basic Diagnostic / troubleshooting machine problems based on machine systems
knowledge and available ET procedures.
Pre-course work Reading K-Series ITTP is recommended but not mandatory.

Suggested Reading & Knowledge of current K-Series is a huge asset.
Literature See SERV1903 K-Series MWL.

Course Name Large Wheel Loader 988H-990H Seq. ID: 430
time
Large Wheel Loader Experience.
Pre-requisites Experience with former large wheel loader models, with Caterpillar Electronic Technician (E.T.).
Train, Implement Electro-hydraulic, Steering, and Brake System.
 C18 & C27 ACERT Engines
 Power Train
 Implement Electrohydraulic System
 Steering System
 Brake System
Day 2: C18 & C27 ACERT Engines
Day 3: Power Train
Day 4: Implement Electrohydraulic and Steering System
Day 5: Brake System
 Troubleshoot and adjust the engine, power train, implement electro-hydraulic, steering and
brake system
E.T.

Suggested Reading & SERV1807-01 for Engine
Literature for 988H SERV 2752 for Power Train
SERV 2753 for Steering and Brake System
SERV 2754 for Implement Electro-hydraulic System
& for 990H SERV 2759 for Monitoring System
SERV7105: Introduction

Course Name Large Wheel Loaders 988K Seq. ID: 440
Pre-requisites Experience with former large wheel loader models, with Caterpillar Electronic Technician (E.T.)
Description This course will cover the Operator Station, Monitoring System, Engine, Power Train, Implement
Electro-hydraulic, Steering, and Brake System.
- Operator Station
- Monitoring System
- C18 ACERT Engines
- Power Train
- Implement Electrohydraulic System
- Steering System
- Brake System
Day 2: ACERT Engines
Day 3: Power Train
Day 4: Implement Electrohydraulic and Steering System
Day 5: Brake System
 Troubleshoot and adjust the engine, power train, implement electrohydraulic, steering and brake
system
 Describe the monitor functions.
Literature

Course Name Large Wheel Loader 992K Seq. ID: 450
time
Description This course will cover the Operator Station, VIMS (Onboard), C32 ACERT Engine, Power Train,
Implement Electro-Hydraulic Positive Flow Control, Steering, and Brake System.
Course outline: Day 1: Operator Station and VIMS (Onboard) and Stick Time
Day 2: C32 ACERT Engine
Day 3: Power Train
Day 4: Electro-Hydraulic Positive Flow Control System
and Steering System
Day 5: Brake System
 Troubleshoot and adjust the engine, power train, implement electro-hydraulic positive flow
control, steering and brake system.
E.T.

Suggested Reading & SERV1859-01
Literature
Course materials STMG: SERV1859-01

Course Name Large Wheel Loader 993K Seq. ID: 460
time
Description This course will cover the Operator Station, VIMS (Onboard), C32 ACERT Engine, Power Train,
Implement Electro-Hydraulic Positive Flow Control, Steering, and Brake System.
Day 2: C32 ACERT Engine
Day 3: Power Train
Day 4: Electro-Hydraulic Positive Flow Control System
and Steering System
Day 5: Brake System
E.T.

Suggested Reading & SERV1866-01
Literature

Course Name Large Wheel Loader 994H Seq. ID: 470
time
Description This course will cover the Operator Station, VIMS (Onboard), 3516B Engine, Power Train, Implement
Electro-Hydraulic Positive Flow Control, Steering, and Brake System.
Day 2: 3516B Engine
Day 3: Power Train
Day 4: Electro-Hydraulic Positive Flow Control System and Steering System
Day 5: Brake System
E.T.

Suggested Reading & SERV1911
Literature

Course Name Track Type Tractor D6T Tier 4 Interim Seq. ID: 480
time
Knowledge of previous D6 R/T series is a huge asset
Description This course covers the new Track Type tractor D6T EH , including the new Stage IIIB C9.3 engines.
relatively to the previous T-Series (such as the Operator Station, the new Electro-Hydraulic Implement
system, the new fan system, the new E.T. functionality and the stage 3B engine).
Day 5: C9.3 engine & emission system
 Locate and identify the components of the power train, implement hydraulic, engine coolant
fan, electrical systems and engine after-treatment system.
 Test and adjust the power train, implement hydraulics, and Caterpillar monitoring systems
as listed in the service manual.

Suggested Reading & Knowledge of previous T-Series is an asset.
Literature SERV1883

Course Name Large Track Type Tractor D8T Tier 4 Interim & D9T Tier 4 Interim Seq. ID: 490
time

Description This course covers the new D8T with its C15 Stage IIIB engine and the latest D9T, with its C18
Stage IIIA engine.
relatively to the previous Series (such as the Operator Station, the Hydraulic Implement system, the
new E.T. functionality and the stage 3B engine).
Day 5: C15/C18 engine & emission system
 Locate and identify the components of the power train, implement hydraulic, engine coolant
fan, electrical systems and engine after-treatment system.
 Test and adjust the power train, implement hydraulics, and Caterpillar monitoring systems
as listed in the service manual.

Literature SERV1789, SERV1915 and SERV1890

Course Name E-Series Track Type Tractor D7E Seq. ID: 500
time
TTT-experience.
Pre-requisites Experience with former TTT models, with Caterpillar Electronic Technician (E.T.). + DLMS on Basic
Electricity course.
Description This course will cover all the systems making up the D7E: the Power-train, Steering-, Brake-,
Hydraulic- and the Engine-operations. However, more emphasis will be given on the new Power
Generation and Electric Drive systems of the D7E.
 Operator compartment and monitoring system,
 Power Generator & Electric Drive System,
 Hydraulic System (Electro-Hydraulic),
 Multiple Cooling Systems,
 C9.3 Engine
Course outline: Day 1: Safety working on D7E. Introduction. Machine Orientation. Operator Station. Monitoring
System.
Day 2: Basics about High Voltage Power Generation. Induction Motor & Speed Regulation.
Application on D7E Electrical Drive Powertrain (Start).
Day 3: Application on D7E Electrical Drive Powertrain (Ctd): Components Location, Generator,
Propulsion Module, Power Inverter.
Day 4: Cooling Systems: primary and separate cooling systems. Electronic Brake System. Differential
Steer System. Implements: EH-System.
Day 5: HVAC. Engine.
 Explain the operations and inter-operations of the multiple D7E systems
 Trace & explain the flow of fluids through the various cooling systems
E.T.
Suggested Reading & Any literature about Power generation, induction motors and V/f-speed regulation.
Literature

Course Name Large Track Type Tractor D10T Tier 4 Final Seq. ID: 510
TTT-experience.
Pre-requisites Good working knowledge of hydraulic and electrical systems on Caterpillar Large Track Type
Tractors.
Description In the classroom, this course will cover the identification of the components and the operation of the
following systems: New Touch screen monitor, New Load sensing Implements system, New Closed
loop fan, Power Train, Steering/Brake, and Tier4 Final/Stage IV Engine.
Lab exercises will be used for skill development on the various systems. These labs will mainly allow
the students
- to get used to the “Touch screen Monitor” operation,
- to perform the major T&A procedure as described in the service manual,
- to get used to all functions of E.T. on these machines,
Course outline:  Day 1: INTRODUCTION, CAB, MONITOR
 Day 2: IMPLEMENTS, FAN CIRCUIT
 Day 3: POWER-TRAIN & BRAKE SYSTEMS
 Day 4: Powertrain & STEERING SYSTEMS
 Day 5: C32 Tier4F
Objectives After completing the course, students will be able to:
 Locate all the components and test ports on the machine,

 Perform tests, adjustments and calibrations on the power train, the steering/brake and the
hydraulic systems,

Suggested Reading & Training Material about the current D10T
Literature

Course Name Track Type Tractor D10T, D11T Seq. ID: 520
time
TTT-experience.
Pre-requisites Good working knowledge of hydraulic and electrical systems on Caterpillar Track Type Loader.
Description In the classroom, this course will cover the identification of the components and the operation of the
following systems: Advisor Monitor, Implements, Power Train, Steering/Brake (FTC), and Engine
Electronic Control.
Lab exercises will be used for skill development on the various systems. These labs will mainly allow
the students
- to get used to the “Cat Advisor” operation,
- to perform the major T&A procedure as described in the service manual,
- to get used to all functions of E.T. on these machines,
Course outline: Day 1: INTRODUCTION, CAB, ADVISOR
Day 2: IMPLEMENTS, FAN CIRCUIT
Day 3: POWER-TRAIN & BRAKE SYSTEMS
Day 4: Powertrain & STEERING SYSTEMS
Day 5: ENGINE (C27 & C32)
Objectives After completing the course, students will be able to:
 Identify and understand the difference between these new machines (T-serie) and their
previous generation (R-Serie)
 Locate all the components and test ports on the machine
 Perform tests, adjustments and calibrations on the power train, the steering/brake and the
hydraulic systems
 Perform tests and calibrations on engine electronic system
 Use ET and the “Caterpillar Advisor” monitoring system to calibrate the machines & diagnose
problems,
Start to troubleshoot all the above systems.

Suggested Reading & Training Material about the D10R and D11R
Literature

Course Name Load Haul Dump R1600G to R2900G Seq. ID: 530
time
Pre-requisites Experience with former load haul dump models, with Caterpillar Electronic Technician (E.T.)
Description This course will cover the Operator Station, Monitoring System, Machine Electrical System, C11&C15
ACERT Engine, Power Train, Implement Hydraulic, Steering and Brake System. The Remote Control
System will be covered theoretical.
 Machine Electrical System
 C11&C15 ACERT Engine
 Power Train
 Implement Hydraulic System
 Steering System
 Brake System
Day 2: Machine Electrical System and C11&C15 ACERT Engine
Day 3: Power Train and Implement Hydraulic System
Day 4: Steering and Brake System
Day 5: Carry on with Steering and Brake System.
 Troubleshoot and adjust the engine, power train, implement, steering, brake and fire
suppression system
E.T.

Suggested Reading & SERV1826 for R1700G, SERV1802 for R2900G
Literature

Course Name Load Haul Dump R1300G Seq. ID: 540
time
Pre-requisites Experience with former load haul dump models, with Caterpillar Electronic Technician (E.T.).
Description This course will cover the Operator Station, Monitoring System, Machine Electrical System, C11&C15
ACERT Engine, Power Train, Implement Hydraulic, Steering, Brake and Fire Suppression System.
The Remote Control System will be covered theoretical.
 Machine Electrical System
 C11&C15 ACERT Engine
 Power Train
 Implement Hydraulic System
 Steering System
 Brake System
Day 2: Machine Electrical System and C11&C15 ACERT Engine
Day 3: Power Train and Implement Hydraulic System
Day 4: Steering and Brake System
Day 5: Steering and Brake Systems
 Troubleshoot and adjust the engine, power train, implement, steering, brake and fire
suppression system
E.T.

Literature

Course Name Foundational Basic Preventive Maintenance Seq. ID: 550
time
Intended Audience • Service Training Instructors
• Service Technicians
• Field Mechanics
Pre-requisites The following DLMS Courses are prerequisites for the facilitator-led courses:
Basic Preventive Maintenance
Parts Pro: Preventive Maintenance and General Usage Products
Basic TA1 Walk-Around Inspection: <family-specific, one per family>
PM4 Maintenance Interval Schedule (MIS): <family-specific, one per family>
Description A foundational level, instructor-led course to provide PM Technicians with the skills and knowledge to
perform the steps in the PM4 Maintenance Interval Schedule (MIS) and TA1 Walk-Around Inspection
to current best practices. Students demonstrate their competency on critical steps.
The course is organized by product families. Each family includes a standard agenda and abbreviated
agenda. The standard agenda is for a PM Technician’s first family. For training on subsequent
families, the abbreviated agenda may be used which includes the family-specific unique and important
steps.
Product Families: Hydraulic Excavator, Wheel Loader, Track Type Tractor, Skid Steer Loader/Multi-
Terrain Loader, Backhoe Loader, Motor Grader, Off-Highway Truck, Commercial Engine
Standard Agenda: 2-days to 2-1/2 days (per family)
Abbreviated Agenda: 1-day to 1-1/2 days (per family)
Course outline: Day 1: Standard Agenda. Safety working on Machines and general introduction.
Day 2: Standard Agenda day 2.
Day 3: Abbreviated Agenda.
Day 4: Abbreviated Agenda.
Day 5: Soft Skills.
 Provided a machine/engine from the family, the student will be able to perform a PM4
Maintenance Interval Schedule (MIS) and TA1 Walk-Around Inspection.
Literature

Course Name PM4, TA1 and TA2 Inspections Train the Trainer Seq. ID: 560
Attendance min./max. Minimum 6, Maximum 9 (3 participants per machine)
time
Intended Audience Service Instructors
Pre-requisites The following DLMS Courses are prerequisites for the facilitator-led courses:
Basic Preventive Maintenance
Parts Pro: Preventive Maintenance and General Usage Products
Description This course covers PM4 & Technical Analysis Level 1&2 of Earthmoving Equipments such as the
excavators, wheel loaders and track type tractors.
Trainees will learn how to get prepared for PM4, TA1 & TA2. They will learn how to gather all technical
information required for both TA1 (visual inspection) and TA2 (technical inspection).
PM4, TA1 and TA2 inspections will then be demonstrated on an excavator through in the iron
sessions
Finally, the trainees will acquire and improve their PM4, TA1 and TA2 skills on other families of
machines (highlighting the main differences with HEX family)
Course outline: Day 1: Introduction. Practical TA1 & PM4 on a HEX.

Day 2: Practical TA1 & PM4 on a HEX.
Day 3: Practical TA2 on a HEX
Day 4: Review of TA1 / PM4 on other models
 Train other students on TA1 / TA2

 Train other students on PM4

Suggested Reading & Basic Preventive Maintenance
Literature Parts Pro: Preventive Maintenance and General Usage Products

Course Name Work Tools Integration for Excavators Seq. ID: 570
time
Hex-experience
Description This course provides training on the auxiliary tool control for the medium sized 320E through the 336E
hydraulic excavators. System operation of the auxiliary hydraulic system and the new monitoring
system with regards to tool control will be covered. Students will be introduced to the various hydraulic
and electronic testing procedures for the auxiliary hydraulic system. The students will use a laptop
computer and ET (Electronic Technician) software to obtain diagnostic information, and perform
calibrations on the machines. Emphasis being placed on hands-on machine diagnostic and tools
repair procedures
Course outline: Day 1: Tool descriptions for Hydraulic Excavator

Day 2: Adjust and calibration
Day 3: Adjust and calibration
Day 4: Tool internal operation
 Identify the major components of the auxiliary hydraulic system.

 Successfully navigate the new monitoring system.
 Perform work tool setup and calibration procedures.
 Program and save work tool setups in the monitoring system.
 Diagnose and repair auxiliary circuits related problems.
 Describe the trouble shooting process.
Pre-course work 300D “Series” Hydraulic Excavator course

Literature

Course Name Service Training: Product Link & Vision Link Seq. ID: 580
Theory versus practical 50% Theory, 50% Practical time for the first module
time 20% Theory, 80% Practical time for the second module
Intended Audience Dealer Service Instructors, Technical Communicators, Equipment Manager Administrators.
Pre-requisites DLMS Product Link General Awareness (course number to be announced when available in April);
DLMS Product Link Troubleshooting (33704)
Previous experience with Equipment Manager or Product Link is an asset
Description This course will be made of two 2-days-modules.
Module 1 (2 days):
This session covers following topics of both the current and the new Product Link hardware:
 System overview
 Components in depth
 Installation
 Validation
 Troubleshooting
Module 2 (2 days):
This session introduces the new web-based application for Product Link and the training materials that
support it. We will cover all available features in the new release, including the following:
 Managing groups, sites, and alerts
 Managing fleets
 Managing and troubleshooting fault codes
 Extracting and analyzing fuel utilization data
 Extracting and analyzing asset utilization data
 Using web application to configure on-board devices
 Using the instructor led training material as an instructor
This session also includes 2 additional modules with topics that
relate directly to this web application. These modules include:
 Equipment Data, UCID numbers, and other DBS topics
 Using the online tool to order service plan upgrades
Course outline: Day 1: Review of DLMS material, components, and installation
Day 2: Validating installation with ET and office web application, and troubleshooting
Day 3: VisionLink Application
Day 4: Office Support Utilities and Using the ILT materials
Objectives After completing the 1st module, the students will be able to:
 Describe the hardware differences between satellite and cellular options
 Install after-market systems and upgrade existing systems
 Perform activation process for both cellular and satellite systems
 Validate installations using ET and web-based application
 Identify ECM firmware using web-based application
 Troubleshoot wiring, power, and signal reception problems
 Use Orbitron satellite visibility software
After completing the 2nd module, the students will be able to:

 View and analyze data from supported Product Link hardware
 Organize fleets and assets by groups, sites, and other filters
 Create and manage alerts
 Analyze fuel and asset utilization data
 Configure on-board devices
 Use the web application to improve fleet and asset management
 Create user accounts
 Use the new instructor led training (ILT) materials to deliver the web application training
 Create UCID
 Upgrade service plans
Pre-course work  DPC Product Link General Awareness
 DPC Product Link Troubleshooting course
Suggested Reading & Any available marketing literature on new generation Product Link
Literature
Course Name VIMS™ Application Seq. ID: 590

Attendance min./max. 5 min, 15 max
Theory versus practical 50% theory, 50 % practical
time
Intended Audience Students who use VIMS data and FPO data on a daily basis to manage mining equipment
maintenance, mining haul road maintenance, and mining equipment troubleshooting should consider
this class. This class will teach the student how to take the data collected by VIMS and FPO and use
it to make recommendations on equipment health, haul road conditions, and pm scheduling.
Pre-requisites Be familiar with the VIMS system or the VIMS management tools (VIMSpc, VIMS supervisor, FPO)
Description This course offers and overview of the VIMS system and the tools used with VIMS, but focuses mostly
on the application of the VIMS data.
Course outline: The course will consist of instructor lead presentations, lab exercises, hands on labs with mining
equipment and simulators, machine walk around, student group work in class, student group work in
the evening after class, and student presentations.
Objectives Identifying problem areas of both machines and haul roads, and making recommendations based on
the available information. The key to this class is learning how to turn the data into a
recommendation.
Pre-course work Have VIMSpc & VIMS supervisor, FPO installed in participants laptops, SERV7041. Make sure
Microsoft Access is installed.
Suggested Reading & VIMS™ System Training 2007 – DPC# 29157 AICC
Literature

Course Name VIMS™ Technology Training Seq. ID: 600
Attendance min. / max. 5 min, 10 max
Theory versus 60% theory, 40 % practical
Practical time
Intended Audience Technical Communicators, Instructors or Field Technicians who are or will be responsible for the
activation, the proper operation and the download of VIMS- and VIMS-applications-data from GCI-
and Mining-machines.
Pre-requisites Be familiar with the previous or current VIMS system is an asset but not a must.
We recommend to complete the following Web Based Training:

DPC # 40802 “Cat VIMS” & DPC # 40584 “Using VIMS with Advisor”.
Description This course mainly offers a deep understanding of the VIMS systems on GCI and Mining machines as
well as the tools used to retrieve VIMS data.
Also, the last day of class will be used on specific exercises of VIMS data analysis.
Objectives At the end of this class session, the students will all have an in-depth understanding of the following
VIMS concepts and applications.
· VIMS Purpose and Components
. VIMS Components history
· VIMS-3G integration in various product lines (Mining & GCI)
Also, thanks to the practice they will perform during the 3 days class,
the students will be able to perform the following tasks according to Cat Standards:
· Connecting a PC to an ABL- (992K) and to a VIMS-3G-machine (777G)
· Troubleshooting connectivity issues with VIMS3G
. Programming Flash-files & Configuration files into ABL and 3G ECM’s
. Activating software enabled attachments (SEA’s): RAC, Telemetry…
· Downloading and merging of VIMS data
· Copying and Adjusting configuration settings
· Understanding how the VIMS database works
· Using the Interface between Telemetry Systems and VIMS
. Using the VIMS 3G 3rd Party Wireless Radio Interface (e.g. w/ AFAR radio)
· Performing basic VIMS data analysis (production data, diagnostics & prognostics)
Pre-course work Each participant MUST come with his operating laptop computer (and charger) &
VIMSpc 2013A MUST be installed and properly licensed on them
prior to attending the class.
Also before joining the class, all the participants will download the VIMSpc 2013A Master Database
version 13.2.0. from the https://mining.cat.com/vims website
(in “Related Links”, top right corner)

Literature

Course Name Electronic Engines Troubleshooting & Diagnostics Seq. ID: 610
time
Intended Audience Service Training Instructors, Technical Communicators, Service Technicians, and Field Mechanics
with basic electronics knowledge.
Pre-requisites Experience with electronis, with Caterpillar Electronic Technician (E.T.), Multi-meter, SIS and TMI
understanding.
Description This course will teach the maintenance, repair and programming of engine electronic systems and
related wiring harness and component hardware. Including an in-depth study of effective techniques
for troubleshooting Caterpillar electronic engine control systems. Emphasis being placed on hands-on
diagnostic & repair procedures and will utilize both, running and static engines.
Available engines:
3508B; C-15; C10; C9; 3126B; 3054E; 3056E; C6.6 and C4.4
The following Electronic Engines System will be covered:
Tier II, Stage II Engine Electronic
Tier III, Stage IIIa Engine Electronic (ACERT Technology)
3000; C6.6 and C4.4 Series Engine Electronic
Course outline: Day 1: Introduction to the different type of fuel systems. How to read schematics. Introduction to the
engine Electronics and related components. Lear how to troubleshoot different sensor, actuator, input
devices. Learn how to program a new ECM.
Day 2: ½ day talking about the differences between Perkins 3000 series, C4.4, C6.6 and Caterpiller
engine models. ½ Troubleshooting practice.
Day 3: Troubleshooting practice.
Day 4: Troubleshooting practice.
Day 5: ½ day Troubleshooting practice.
 Identify basic electronic components

 Recognize and use service and diagnostic tooling ET, TMI, SIS, FLASH.
 Obtain factory password using Dealer Terminal System (DTS) Establish and program
parameters.
 Diagnose basic circuit faults.
 Identify sensors and measure their signals.
 Troubleshoot and diagnose electrical input/output faults as well as diagnose codes using
CAT ET and associated service manuals.
 Identify and service connectors.
 Differentiating and isolating hardware, harness and mechanical problems.
 Perform cylinder cutout test and interpret the results.
 Perform the assembly of electrical circuits on a training aid.
 Correctly and interpret schematics.
 Explain the function of an ECM.
 Successfully flash an ECM using ET.
 Correctly measure electrical circuits using a Digital Multi Meter.
 Explain pull-up voltage and its function in a circuit.
 Correctly diagnose and repair symptom based faults.
Suggested Reading & Electrical/Electronic Components Course 26670 (WBT)
Literature

Course Name Tier 4 Interim Engine and After Treatment Systems Diagnostics Seq. ID: 620
Attendance min./max. 8
Theory versus practical 80 % Practical, 20% Theoretical
time
Intended Audience Field Technicians, Technical Communicators, Technical Instructors
Pre-requisites DPC # 33709, ILT, Electronic Engine Troubleshooting & Diagnostics.
Description The Tier 4 Interim Engine and After-treatment Systems Diagnostics course is intended for Cat Dealer
service training instructors, technical communicators, and service technicians. This course focuses on
Cat solutions to meet EPA Tier 4 Interim, EU Stage IIIB, and equivalent Japan MLIT non-road diesel
engine emissions regulations. This course provides advanced systems operation information with an
emphasis on hands-on diagnostic and repair techniques. Topics include the air systems, after
treatment, fuel systems, selective catalytic reduction, engine to after treatment connection
requirements, and the operator interface.
Course outline: Day 1: Overview , Pre-test, Component identification, Cat ET lab, Air system.
Day 2: Air system lab, Aftertreatment, Flex pipe assembly.
Day 3: Aftertreatment & Flex pipe lab
Day 4: Fuel System and Fuel system lab, Operator interface.
Day 5: Final lab.
Objectives After completing this course, you will be able to:
 Locate and identify selected Tier 4 air, fuel, and after-treatment components during lab
exercises,
 Diagnose, troubleshoot, and repair selected air, fuel, and after-treatment failures during lab
exercises.
 Demonstrate the procedure for removing ash from the DPF.- Identify the various safety
procedures associated with servicing the after-treatment system,
 Utilize and understand the Cat Electronic Technician service tests associated with the air,
fuel, and after-treatment systems during lab sessions.
 Correctly time the high-pressure fuel pump and remove and install a high-pressure supply
line/quill tube and injector on a Tier 4 common rail engine.
 Troubleshoot and repair failures associated with Tier 4 common rail and MEUI-C fuel
systems
 Identify safety and cleanliness concerns associated with a common rail fuel system.
 Demonstrate the procedure for adjusting the injector height on a MEUI-C injector.
 Identify incorrect installation and demonstrate correct installation of the Tier 4 Interim flex-
pipe assembly.
 Identify and describe the function of the air system components used on the C4.4 ACERT,
C6.6 ACERT, and C7.1 ACERT.
 Explain the function of the components in the SCR system to include the dosing control
cabinet, mixer, DOC, catalyst units, DEF injection system, and electronic components.
 Identify and explain the function of each component used for high temperature and low
temperature regeneration.
 Explain the rationale for multiple operator warning increments as the soot level increases in
the DPF.
 Identify and explain the function of the lights and switches that are included in the
regeneration system operator interface.
Pre-course work  DPC # 33810, 1 Hour: Introduction to Tier 3 Acert Technology Part 1,
 DPC # 33811, 1 Hour: Introduction to Tier 3 Acert Technology Part 2,
 DPC # 33963, 1 Hour: Tier IV Interim System Overview,
 DPC # 33979, 1 Hour: Tier IV Interim, After treatment,
 DPC # 33980, 1 Hour 30: Tier 4 Interim, Air System
 DPC # 33983, 1 Hour: Tier IV Interim, Regeneration Strategy,
 DPC # 33984, 1 Hour: Tier IV Interim, Regeneration Operator Interface
Literature

Course Name Applied Failure Analysis II – Machine Specific Seq. ID: 630
Attendance min./max. Minimum 4, maximum 8
time
Intended Audience Service Mangers, Service Supervisors, Service Training Instructors, Technical Communicators,
Service Technicians, Warranty Administrators, Service Training Instructors
Pre-requisites Good understanding/experience of the components covered.
Description AFA II begins with a review of basic principles of Metallurgy, Wear and Fractures, covered in AFA I.
The course consists of classroom instruction and laboratory exercises, and concludes with case
studies of failures that have occurred in the field.
To better address the specific needs this class will be focused on the following components:
 Principles of Metallurgy
 Principles of Wear
 Principles of Fractures
 Visual Inspection
 Gears
 Shafts
 Anti Friction Bearings
 Hydraulic Pumps and Motors
 Fasteners
The course consists of classroom instructions and laboratory exercises, and concludes with case
study of failures that have occurred in the field.
 Identify the cause of fractures and abnormal wear
 Use these facts to create a sequence of events that describes the failure
 Arrive at the root cause of the Failure
 Students must pass a test with a minimum score of 85%
Literature

Course Name Advanced Mining Technician Certification - Motor Graders Seq. ID: 640
Theory versus practical 50% Demonstration of Knowledge and 50% Demonstration of Practical Skills
time
Intended Audience Dealer Service Instructors and Advanced Mining Technicians
Pre-requisites  Experienced Field Technician working in Mining for more than two years, performing
maintenance tasks on the machine intended to certify for.
 Completion of the training curriculum published on the DPC, delivered by a certified
instructor or DPC, relevant to the machine intended to be certified on.
 Each participant will bring his own laptop with the following programs installed: SISWEB,
ET, TMI, STW.
 Understand the English information in the Service Manual
 Understand Technical questions in written and spoken English, and I can also express my
answers in English.
 Received training in Basic Electronics and can accurately identify all symbols used.
 Be able to test: switches, resistors, sensors, solenoids, harness and connector isolation and
open circuits
 Received basic training and I regularly use ET submenus
 Be able to search technical information in TMI and SISWEB, including: SL, SI, SM.
 Received fuel systems training (either via ILT – Instructor Lead Training or DPC – Dealer
Performance Centre) for the following: HEUI, MEUI, ACERT™.
 Received transmission systems training for the category of machine to be certified (either
via ILT or DPC)
 Received Hydraulics systems training for the category of machine to be certified (either via
ILT or DPC)
Description This is NOT a training event – it is a certification program.
The certification assessments will have a component of knowledge and (hands-on) skills
assessments. The assessments exists of the following modules:
Module 1 – Preventive maintenance, Module 2 - Monitoring system and controls
Module 3 – Powertrain, Module 4 – Fans, implements and lifting systems
Module 5 – Steering and brakes, Module 6 – Engine systems & Cat ET
Module 7 – Customer relation module
The certification is not a training event. The advanced training is part of the mandatory prerequisites
that need to be completed prior to the certification event. Acceptance to the certification event requires
confirmation by the coordinating Caterpillar Training Center.
Please pay special attention to the language of the certification event.
Assessments: During the assessments the participant has to answer questions and also perform the
tasks requested by the facilitator. All tasks reference the following service publications: SIS DVD or
SIS WEB, TMI and STMG/ITTPs. To receive a passing grade on the module, the participant must
achieve a minimum grade of 85% on each module. Once all of the modules have been passed, the
participant will have obtained certification on the equipment.
Outline The assessment modules will be distributed evenly over the five days of the certification program. The
order in which this will be done is defined several weeks before the event.
Objectives Assess the Mining Technician skills against global Caterpillar standards
Pre-course work None Required
Suggested Reading &

Certification Name Advanced Mining Technician Certification – Medium & Small OHT Seq. ID: 650
time
ET, TMI, STW.
answers in English.
open circuits
via ILT or DPC)
ILT or DPC)
Suggested Reading &

Course Name Advanced Mining Technician Certification – Wheel Loader Seq. ID: 660
time
ET, TMI, STW.
answers in English.
open circuits
via ILT or DPC)
ILT or DPC)
Suggested Reading &

Course Name Advanced Mining Technician Certification – Track Type Tractor Seq. ID: 670
time
ET, TMI, STW.
answers in English.
open circuits
via ILT or DPC)
ILT or DPC)
Suggested Reading &

Course Name Advanced Mining Technician Certification – Large OHT Seq. ID: 680
time
ET, TMI, STW.
answers in English.
open circuits
via ILT or DPC)
ILT or DPC)
Suggested Reading &

Course Name Caterpillar Instructor Accreditation Program – Level 1 Seq. ID: 690

time
Intended Audience This course is designed for current and new instructors at Caterpillar or Caterpillar Dealerships.
Candidate Selection Our CIAP coordinator will validate the enrollment through a phone interview, in order to ensure the
incumbent:
 Is working as Instructor, delivering minimum 80 hours of training per year, or is
identified and evaluated as a future Instructor,
 Reads and interprets written English,
 Has the opportunity to immediately apply course knowledge and skills,
 Possesses current subject matter technical expertise, skills and knowledge as per
current Job Description,
 Masters basic computer literacy in relevant applications such as SIS, SIS-web, MS
Office, SIMS, DBS, Antares, STW,
 Can absorb new and emerging technologies,
 Demonstrates good interpersonal skills,
 Advocates learning.
Pre-requisites Once the enrollment is confirmed, our CIAP coordinator will provide incumbent a Web link for
completing e-learning (8 Hours).
Description This workshop is designed to teach the basic strategies, skills and techniques essential for facilitating
competency based adult learning programs.
It provides a complete support of instructor development, from enrollment up to ensure correct
application of skills and knowledge. There are 3 distinct phases:
Phase 1: Preparation
The preparation starts with an interview of the incumbent by our CIAP coordinator. The objective of
this interview is to ensure the candidate has the adequate profile to successfully go through the whole
program. Once confirmed, incumbent must complete an e-learning module. The objective is that
incumbent completes knowledge checks and actions plan. These action plans are then shared with
the candidate’s supervisor and is used to coach the candidate when preparing pre-work to attend the
program.
Phase 2: CIAP Class
Participants then attend a five day classroom workshop in which each participant will be assessed and
receive individualized mentoring focused on the completion of a comprehensive project.
Phase 3: Accreditation
This project and the processes learned in the workshop will be used to complete the third phase of
CIAP and create the opportunity for instructor accreditation. In phase three participants are then
required to demonstrate skill use on the job in a live classroom and be assessed two more times
during the following year. This is accomplished either by submission of a videotape of a session and
supporting documents.
Course Outline: DAY 1: Classroom
 Introduction and Program Outline
 Participant Presentations (Initial Assessment / Coaching)
 Adult Learning Techniques
DAY 2: Classroom
 Competency Standards
 Learning Outcomes
DAY 3: Classroom
 Presentation Skills
DAY 4: Classroom & Field Practical
 Assessment
 Lesson Plans
DAY 5: Deliver Training / Skill Demonstration
 Delivery of Training Sessions (Assessment / Coaching)

Course Name Workplace Assessor Seq. ID: 700

time
Intended Audience Current and new instructors at Caterpillar or Caterpillar Dealerships)
Pre-requisites None required
Description Workplace Assessor course instills in the participants the knowledge and skills required to plan,
conduct and review competency based assessment in the workplace. The course focuses specifically
on the requirements for assessing dealer Technicians however; the knowledge and skills taught could
apply to any dealer role that requires competency-based assessments.
Course Outline: DAY 1
 Module 1 – Adult Learning Principles
 Module 2 – Plan Assessment
DAY 2
 Module 2 – Plan Assessment (continued)
 Module 3 – Conduct Assessment
DAY 3
 Module 3 – Conduct Assessment (continued)
 Module 4 – Review Assessment.
Objectives: After successfully completing this workshop you will be able to:
 Establish evidence required for a specific context
 Establish suitable assessment methods
 Develop assessment tools appropriate to a specific context
 Trial assessment procedure
 Identify and explain the context of assessment
 Plan evidence gathering opportunities
 Organise assessment
 Gather evidence
 Make the assessment decision
 Record assessment results
 Provide feedback
 Report of the conduct of the assessment.
 Review the assessment procedures
 Check consistency of assessment decision
 Report review findings

3. USEFUL INFORMATION
Course Fees – Service Training Machines

Applicable to: Malaga RTC, Dubai RDLC, Johannesburg RDLC, Casablanca RDLC, Off-Site (customer or
dealer) location
Course Fees Courses scheduled Courses provided on Special
(Fee per student) Request. (Fee per course)
Tariff A:
New Product Introduction (4.5 days - Train the Trainer) 0 8,000 €
Course Delivery up to 1 year old after first production.
Tariff B:
600 € 4,800 €
3-day Machine & General Development Courses
Tariff C:
5-day Machine & General Development Courses 1,000 € 8,000 €
Applied Failure Analysis
Tariff D:
Caterpillar Instructor Accreditation Program, Machine Technician 1,600 € 9,600 €
Certification, ex. MTCP
Notes:
Courses with different duration, external instructors and specialized requirements can have different course fees. For specific course
fees please refer to the course details in the Dealer Performance Center (DPC);
For special requests the above course fees apply irrespective of the number of dealer participant students;
(maximum participation is 8; for CIAP maximum participation is 6)
The dealer is responsible for course registrations through the DPC. DPC subscription is not included in the course fees
All our charges cover following logistic expenses
For courses held at Malaga: Lunch, coffee breaks, transportation to and from hotel to facility, course materials
For courses delivered off-site: Instructor accommodation and traveling expenses, possible training material expediting costs
Customer Service Training
Customer course fees may differ from the above-mentioned Special Request Course fees. Costs estimations can be provided upon
request.
Cancellation Fee
Course Scheduled: Cancellation within 15 days of course commencement for a Malaga scheduled course will result in a cancellation
fee of €1600 per participant, irrespective of the type of course.
Courses Provided on Request: Once the course has been confirmed, the requester will be exposed to cancellation fee defined as
following:
Before 2 months ahead of time: no cancellation fee
Between 1 month and 2 months: 50% of the course charge
Below 1 month: 100% of the course charge
Other Comments
Prices shown above are net of VAT tax, which will be added on the invoice(s).
Caterpillar reserves the right to refuse students without course fee reimburse if pre-requisites are not completed, if safety indications,
facility rules, or Instructor indications are not followed up.

Meet the Service Training Team
Responsibilities Language Capability
Maurice Manders
Service Training Manager English, Spanish,
Dutch
+34 952 418740

Manders_Maurice@cat.com
Julio Parry
Learning Consultant English, Spanish
Technician TCDP (Europe & CIS)
LCAT audit
Service Training Excellence
+34 952 418741
Service Training Conference/DSTAB
Parry_Julio@cat.com
Dodi Hendra
Learning Consultant English
Technician TCDP (Africa & Middle East)
LCAT audit
Service Training Excellence
Workplace Assessor Facilitation
+971 (4) 810 65 51
Hendra_Dodi@Cat.com Caterpillar Instructor Accreditation Program
(CIAP) Facilitation
Events Management Team of MDLC

Susana Carricondo
Visitor Services Supervisor English, Spanish,
French, Italian
+34 952 418810

Carricondo_Susana@cat.com
Nuria Martinez Sandy Kitts Jaana Banff
+34 952 418813 +34 952 418800 +34 952 418812

Martinez_Ruiz_Nuria_Maria@cat.com Kitts_Sandy@cat.com Banff_De_Zerpa_Jaana@cat.com
Languages: English, Spanish Languages: English, Spanish Languages: English, Spanish, German

Instructors Responsibilities Language Capability
Olivier Clisse
Machines Team Leader English, Spanish, French,
CIAP Coordinator German
Compact, Small and Medium Wheel Loader,
AccuGrade
Product Link, Wheeled Excavator
+34 952 418733 Electro-Hydraulic
Clisse_Olivier@cat.com
Alfonso Fiz
Applied Failure Analysis English, Spanish
Off Highway Trucks
Large Wheel Loaders
Underground Mining
C175 Engine
+34 952 41 8734
fiz_alfonso@cat.com
José Antonio España
Hydraulic Excavators English, Spanish
TA1, TA2, PM
Work tools Integration
Tier 4 Final
+34 952 418735

Espana_Chiquilla_Jose_Antonio@cat.com
Rémi Billon
Articulated Dump Trucks English, French
Skid Steer Loaders, Compact Track Loader
Multi-Terrain Loader
Motor Graders
Track Type Loaders
+34 952 418743 Track Type Tractors
Billon_Remi@cat.com Tier 4 Final
Yuri Blinov
Medium Wheel Loaders Russian, English
Large Wheel Loader
Backhoe
Telehandler
Based in St. Petersburg

+7 812 3213374
Blinov_Yuri_A@cat.com
Applied Failure Analysis (AFA) Electronics Troubleshooting
Nitkin A Mstislavovich Evegeny A. Ptitsyn
+7 921 4223711
+7 812 3213734
alex497@yandex.ru
Ptitsyn_Evgeny_A@cat.com
Languages: Russian, English
Languages: English, Russian

Using the Dealer Performance Center (DPC)
The DPC is the on-line learning management system platform that Caterpillar has made available to our
dealers. This provides a one safe source for Caterpillar learning covering e-courses, learning curricula
and Instructor-led course registration.
This section provides learners and managers useful information and instructions for using the DPC.
a. The Key Functions of the DPC,

b. How to Get Access to the DPC,
c. Some Definitions used in the DPC
d. How to Register for Classes through the DPC,
e. How to follow a curriculum
f. Who to contact in case of questions.
g. How to view all classes scheduled in EAME
a. What are the Key Functions of the DPC

The DPC is a Caterpillar system offering blended learning to dealer personnel.
Its key functions are:
 Provide easy access to all Caterpillar learning,

 Provide unlimited access to hundreds of web base courses,
 Provide unlimited access to Instructor Led Training (ILT) course registration,
 Provide Sales and Services support and resource materials, including NPI, ITTP and legacy
materials, Forums, Tutorials, etc…
 Manage individual (blended) learning plans,
 Manage the learning and development of the entire dealer workforce.
b. How to Get Access to the DPC

Access the DPC through the following link: https://dlms.logicbay.com
In order to get access, you need an active Caterpillar Corporate Web Security Identification (CWS
ID), and to be registered to a DPC campus.
Please contact your Dealer DPC Administrator (See section below how to identify your DPC dealer
administrator) in order to get access to the DPC.
Notes related to subscription fee:

1. Subscripting to DPC is a one time only operation and can be carried out by the Dealer DPC
Administrator
2. For the full functionality of DPC the subscription fee is 150 $ per employee and per year
3. A reduced large user fee can be agreed upon with CAT University, for the subscription of a complete
workforce. Please get in touch with Natasza Walus for more details, Walus_Natasza_A@cat.com.

c. Some Definitions used in the DPC
Course: A course is a training unit, with a description, well defined learning objectives and a specific
duration.
There are several types of courses:
 ILT: Instructor Led Training,
 IDL: Interactive Distance Learning,
 WBT: Web Based Training, E-learning; On line learning
 OJT: On the Job Training
We mean by “Blended learning” a combination of several types of courses.
Curriculum: Blended learning to follow in sequence for completing a complete training program.
Class: Mostly related to ILT or IDL, is a session related to a course, at a defined date and delivered at a
specific location.
Location: Related to ILT, the location describes the place where the course will be delivered. EAME
Service Training is using the location field to also identify the classes that we propose, by systematically
starting this field with “MDLC”. Then we specify the actual location (Malaga, or remote location).
Example:
”MDLC_Malaga Demonstration and Learning Center”: Classes proposed by EAME Service Training, at
Malaga,
”MDLC_Dealer Host: Casablanca”: Classes proposed by EAME Service Training, at our dealership
training center at Casablanca.
d. How a Learner can register to a class

When you want to enroll into EAME Instructor Led Training, you just need to follow this 4 step process:
Step 1: Class Search

There are two ways to search for a class: Through the Up Coming Classes Tag, or through the
Course Catalog Tag:
Up Coming Classes Tag
- Go to DPC Service Performance Center Homepage
- Click on “Quick Links” which is under the section for Events in the central lower part of the homepage.
- Click on “Up Coming Classes” Tag, under Quick Links
- In the new window that appears, you need to specify the period of time you wish to see and enter
“MDLC” in the location field. This will list all the classes proposed by EAME Service Training at Malaga
or at a remote location
Course Catalog Tag
This is located in the top left-hand side of the main menu of the Service Performance Center homepage
Once inside, enter MDLC in “Location”.
This will list all the courses proposed by EAME Service Training at Malaga or at remote location. For
each course, click on “Classes” to see the different classes proposed.

Step 2: Class enrollment request
Select the class of your choice, click on “Register” and DPC will propose you to fill in an enrollment
form, and to submit your request,
Step 3: Enrollment Validation

Please note that all employees can register in Instructor Led Training. However, before the system will
create a valid enrolment, the required course prerequisites must be completed and each enrolment
must be validated by someone at your dealership before becoming a valid enrollment.
When an employee submits an enrollment request, his “manager” will receive a system email
notification, with an appropriate link for the validation. Caterpillar will not receive the course enrolment
until after this validation. Therefore, it is important that your DPC Administrator assigns a “manager” in
the DPC profile each of your learner that potentially wants to enroll into Instructor-led training. This
manager can be his direct supervisor, a training coordinator, or any other person whom your dealership
wants to be in charge of validating ILT Enrollments, for example the Dealer DPC Administrator.
Please refer to your DPC Administrator for more details.
Step 4: Enrollment confirmation

When your enrollment is received, the DPC will send an email notification to the learner, acknowledging
his enrollment. In case the class is full, this email will notify the learner that he is on a waiting list. If
there should be any cancellations or additional course scheduled those on the waiting list will be
notified.
Caterpillar will send a formal final confirmation to the participants 1 month ahead of time, confirming that
the class will take place.
e. How to follow a Curriculum

We propose Curricula in DPC, which are described in Service Curricula Tag in the Right Hand Side of
the main menu of the service campus.
Opening a curriculum, you can register in related classes through the same process as described
above.
Several training centers can offer the ILT courses included in a curriculum. The location describes the
place where the classes will take place, and the ones offered by Malaga always start with “MDLC”.
f. Who to contact in case of questions

 Level 1 Support: Within the Dealer
On-line support for enrollment, basic questions, adequate set up..etc: is provided by DPC Dealer
Administrators. Do not hesitate to contact them, DPC gives a complete and updated Dealer
Administrator list
 Level 2 Support: By Caterpillar

Connectivity issues, incorrect functionalities, Administrator training,..etc is provided by CAT University:
Natasza Walus, CAT University, Malaga: Phone: +34 952418756, Email: Walus_Natasza_A@cat.com

g. How to View all classes scheduled in EAME
- Go to DPC Service Performance Center Homepage
- Click on “Quick Links” which is under the section for Events in the central lower part of the homepage.
- Click on “Up Coming Classes” Tag, under Quick Links
- In the new window that appears, you need to specify the period of time you wish to see and enter
“MDLC” in the location field. This will list all the classes proposed by EAME Service Training at Malaga
or at a remote location
Logistic Information for Instructor-led Courses

There are four different locations in the EAME & CIS territory that supports our dealers with Instructor-
led training. For all of them we apply the same safety and dress requirements, as detailed below.
Furthermore, specific logistic information for each location is then.
a) General Information
Safety
For all practical sessions in our courses, students will be provided with safety glasses and they are
required to bring their own safety shoes (with steel toe protection). For some courses additional safety
wear and protection will be provided. All learners are requested to respect the internal safety rules,
which are explained at the beginning of each course.
Dress Requirements
Students are expected to wear shirts with a collar and long leg trousers. No canvas or open toed shoes
or sandals are permitted.
Final Course Attendance Confirmation

From the respective training center the enrolled students will be notified with a final course confirmation
by email, around 1 month before first class date. They will receive all relevant logistic information
details in due time. Students are recommended not reserve their flights until they receive this course
confirmation with logistic details.
b) Training Center Specific Information

Caterpillar Málaga Center
The Service Training facility is situated within the Caterpillar Málaga Demonstration and Learning
Center where also corporate and customer events take place, and various equipment demonstrations
are hosted. We are located 7 km from Málaga city center and next to the Technological Park of
Andalucia which is 6 km from Málaga International Airport.
Málaga Demonstration and Learning Center (MDLC)

Finca la Candelaria s/n
29591 Sta. Rosalía – Maqueda
Málaga – Spain
Ph: +34. 95 241 88 00
Training Timetable
In general, courses taking place at MDLC are
scheduled from: Monday to Thursday 8:30 - 16:30 &
Friday 8:30 - 12:00.

Contact Details
For questions, please contact our Service Training Event Coordinator:
Nuria Martinez, Martinez_Ruiz_Nuria_Maria@cat.com, phone: +34 952 418813

Sandy Kitts, Kitts_Sandy@cat.com, phone: +34 952 418800
Jaana Banff, Banff_De_Zerpa_Jaana@cat.com, phone: +34 952 418812
Students will be notified of final course confirmation by email, around 1 month before first class date.
They will receive all relevant logistic information details in due time.
Further Information
More details are available from the website, www.dealercat.com at the following link:
https://dealer.cat.com/malaga
Johannesburg RDLC
The Service Training facility is situated within the Caterpillar dealership of Barloworld Equipment Isando
base operations. It is located approx. 5 km from the International Airport – or Tambo Airport and 2 km
from the Caterpillar Isando offices.
Barloworld Equipment Technical Academy

No. 20 Industrie Road,
Isando, 1600
Gauteng – South Africa
Ph: +27 11 929 0000
Training Timetable
In general, courses taking place at RDLC are scheduled
from:
Monday to Thursday 07:30 - 15:30
Friday 07:30 - 15:00.
Contact Details & Further Information

For questions, please contact the Service Training Event Coordinator:
Phone: +27 11 974 1000

General: Jenni van Tonder, JVTonder@barloworld-equipment.com
Accommodation: Julene Stander, JStander@barloworld-equipment.com

St. Petersburg RTC
The Service Training facility is situated in the center of Saint Petersburg’s historical part of the city. The
training center forms part of the Admiral Makarov Academy. The training center is located close to
hotels, public transport and parking.
Caterpillar Training Center St. Petersburg

199106 22 Line, Vasilievsky Ostrov,9
Saint-Petersburg
Ph: +7 812 321 37 34
Training Timetable
In general, courses taking place at St. Petersburg are
scheduled from:
Monday to Thursday 9:00 - 17:00, Friday 9:00 - 13:00.
Contact Details
For questions, please contact our Training Center Coordinator:
Pavlova Elena Yur'evna, cattc@mail.ru, phone: +7 812 3213734
Students will be notified of final course confirmation by email, around 1 month before first class date.
They will receive all relevant logistic information details in due time.
Further Information
More details are available from the website, at the following link: http://cat.gma.ru
Dubai RDLC
The Service Training facility is situated within the Caterpillar Dealership of M.A.R. Al-Bahar. It is located
2 km from Sharjah city center in the Sharjah Industrial Area, 15 Km from Sharjah International Airport
and 10 Km from Dubai International Airport.
M.A.R. Al-Bahar Regional Training Center

Industrial Area # 3
Al Wasit Street,
Post Box # 6038,
Sharjah
United Arab Emirates
Ph: +971 6 5141 350
Training Timetable
In general, courses taking place at RTC are scheduled
from: Sunday to Thursday 8:30 - 16:30.
Contact Details
For questions, please contact our Service Training Manager: R Suresh Babu, Suresh@albahar.ae,
Phone: +971 6 5141 350
Further Information
More details are available from the website, at the following link:
http://www.albahar.com/training.php

Casablanca RDLC
The Service Training facility is situated within the Caterpillar Dealership of Tractafric Morocco. It is
about 40 Km from Casablanca International Airport.
Tractafric Equipment Training Center

Route Desserte des Usines
KM 11,6 - Autoroute Casablanca / Rabat
BP 2632
20250 Aïn Sebâa
Casablanca
Morocco
Training Timetable
In general, courses taking place at RTC are scheduled
from Monday to Friday 8:30 - 17:30.
Contact Details
For questions, please contact the Training Department.
Phone: + 212 5 22 76 30 30
Email: formation@tractafrictae.com

Letter of Understanding (LOU) Form
Event Name DPC Class #
Requester details
Requester XX Tel. XX
Job Function XX Email XX
Dealer Name XX Date Received XX
Dealer Coordinator (*) XX Date Approved
Dealer Code Invoicing Account # (**)
(*) The coordinator will be our contact for execution. We will ask her/him to enroll the students in DPC in due time, and we will provide her/him adequate
instructions. She/He needs to have full DPC access.
(**) If appropriate.
Event request description
Course required XX
Class Date XX
Maximum number of participants XX
Participants profile (Cat, dealer personnel..) XX
Location XX
Course preparation
MDLC Instructor
Equipment / machines needed
Preparation before the event XX
Training Material XX
Potential additional resource needs XX
Conditions
Course fee XX
Our fee includes following logistic expenses:
- For courses held at Malaga, St Petersburg, Dubai RDLC, Johannesburg RDLC: lunch, coffee breaks and transportation to and from the hotel to the facility.
- For other locations: Instructor accommodation and traveling expenses, possible training material expediting costs
Cancellation
Once the course has been confirmed, the requester will be exposed to cancellation fee defined as following:
 Before 2 months ahead of time: no cancellation fee,
 Between 1 month and 2 months: 50% of the course charge,
 Below 1 month: 100% of the course charge.
Responsibilities of Hosting Dealer
Safety
If the training is delivered outside the Caterpillar Training Centers, then the organizing dealer is responsible to provide safe training conditions. The Caterpillar
Instructor can refuse to deliver the course if safe training conditions are not provided. The Caterpillar Instructor can refuse students, that do not bring the
required personal Protection Equipment, or who do not follow the Instructor’s safety indications or safety/house rules as provided by the training location.
Refusal of delivering training for unsafe conditions will not result in reimbursement of the course fee.
Student DPC Course Registrations

To ensure that the Learning history is updated, registrations for all Caterpillar courses are managed through the Dealer Performance Center (DPC). Note that
this does not apply to product demonstrations.
Following confirmation of this Special Request, the Caterpillar Event Coordinator will communicate the DPC class reference. The Dealer Coordinator is
responsible for student registrations through the DPC – latest two weeks before the first day of the course. To register, all students need a CWS and DPC
registration. A dealer DPC Admin can support the registration if needed.
During the course, all participants will sign an attendance list. After successful completion of the course, the Caterpillar Event Coordinator will update the
training record in the DPC and provide a course certificate for all registered students. Students that are not registered for the course on the DPC, will not
have their training records updated and will not receive a certificate.
Course Information, Selection of Participants and Logistics
The organizing dealer is responsible to provide adequate information to students about the course content and logistics (examples: Start times, location, hotel,
transport, requirements to bring computer, PPE).
The dealer Coordinator is responsible to ensure all students completed the prerequisites (if applicable) and meet the minimum requirements specified, like
sufficient understanding of English, or level of knowledge. In case students do not meet the indicated level of requirements, then the Caterpillar Instructor can
refuse students in order for the learning process not to be disturbed for the other students.
Your Malaga contacts

Service Training Manager Maurice Manders Email Manders_Maurice@cat.com
Team Leader Olivier Clisse Email Clisse_Olivier@cat.com
Event Coordinator Nuria Martinez Email Martinez_Ruiz_Nuria_Maria@cat.com
Event Coordinator Sandy Kitts Email Kitts_Sandy@cat.com
Course , Demonstration, or Other Support Description (please include the relevant details below)

Learning as a Process
a. Technician Career Development Program (TCDP)
The graphic below illustrates the typical career development program of a Technician.
The key steps are:
1. The Technician completes a “placement assessment”, which helps to identify the Technician level,
and the skills and knowledge gaps.
2. Based on the assessment outcomes, an Individual Learning Plan (ILP) is defined to address the
gaps.
3. The ILP is completed through a combination of computer based training, Instructor Led Training
with hands on practices and On the Job Training (OJT)
4. Once the Technician completes one of the Technician levels – Foundational, Advanced, or Expert –
his knowledge and skills will be validated through an assessment and/or certification program.
2
3
Caterpillar uses three Technician level descriptions – Foundational, Advanced and Expert. Dealers
may be required to add additional levels, depending on the requirements of the Service Department and
the territory. The table on the next page lists in detail of each level of Technician competency.
For more details about TCDP, please contact with the Learning Consultant for your region,
Europe & CIS: Julio Parry, email: parry_Julio@cat.com
Africa & Middle East: Dodi Hendra, email: hendra_dodi@cat.com

b. TCDP - Technician Level Descriptions
Foundational Advanced Expert
Service requiring good system

knowledge including remove and install,
Service requiring advanced
disassembly and assembly, testing and
General entry-level service including product knowledge including
adjusting and repair. Good
Technical helping experienced service technicians, diagnose, repair and failure
understanding of machines/engines and
Skills some basic remove and install and some
how components work. Detailed
analysis. Able to recommend PM
basic preventative maintenance. ideas for most equipment
knowledge of wear/ failure modes.
categories.
Product specific training through NPI
courses
Will demonstrate knowledge of

Will demonstrate detailed knowledge of the complete set of dealer and
Will demonstrate a broad understanding
products and services and the Cat products and services. Will
of industry, dealer and Cat products and
Industrial application of various solutions for integrate multiple offerings into a
practices. Including knowledge of OSHA,
Knowledge Cat, Company and Industry mandated
different machine models. Will complete, seamless solution and
demonstrate an understanding of differentiate the overall value of
Safety requirements.
specific competitive differentiators the solution from competitive
offerings.
Will demonstrate an understanding of

computer systems and information tools.
Will demonstrate the ability to use
Will exhibit basic internal business
advanced productivity
communications skills to effectively Will exhibit proficiency at using a wide
Business applications and business
convey information and document variety of business systems, computer
Skills activities; email, memos, reports, applications and information tools
systems. Will identify new best
practices to optimize the value of
meetings, etc. Includes the ability to use
information tools.
work orders, and the Caterpillar literature
system.
Ability to communicate effectively with

Will establish, cultivate and
customers. Including the ability to listen,
maintain ongoing relationships.
interact well and respond to appropriately Will read personality and communication
Customer Assist dealer in improving
to customer requests. Understand styles of others and adapt personal
Interaction Dealer-defined standards and can apply communication accordingly.
customer satisfaction. Sought out
by customers for their knowledge,
the standards to personal behavior and
skills and abilities
appearance
Able to understand English literature

Able to understand simple English Able to participate in Technician
Language documentation.
and follow Caterpillar training in English
certification programs in English.
as required.

b) Foundational Training
Foundational ILT: Caterpillar Apprenticeship Service Technician Training (CASTT)
In the curriculum pyramids shown the Foundational curriculum is the same for all segments. The
Foundational training referred to in the curricula is Instructor Led Training (ILT) based on Caterpillar
Apprenticeship Service Technician Training (CASTT), which was made available to EAME Caterpillar
dealers since 2011 to replace the SERV3100. The CASTT Program is a complete component/systems
ILT course for training service technicians. The program is comprised of 49 modules covering various
systems, from basics to advance for service, diagnostics, and repair functions. The course design
instructs three primary areas: Foundational Knowledge, Skills Practice, and Skills Assessment. Each
module contains a Facilitator Guide, Student Guide, Activity Workbook, PowerPoint Presentation, and
knowledge and practical assessments.
The CASTT Materials are available for ordering only to training managers or training instructors. There
is no applicable charge to receive this.
To order, it is required access the DPC into the Service Campus and follow the steps below:
1. Select the “Tool & Resources” tab

2. Select “Instructor Materials” (special access is granted by Cat University)
3. Enter CASTT or Order form or SERV1896 in the Search Criteria field
4. Select the correct form that states it's dealer usage
5. Fill out the electronic form, click the Submit button, and send the email that is automatically created.
E-learning and On-line Assessments in DPC: Seven System Fundamentals:
In addition to the above material, Caterpillar has developed e-learning courses and linked assessments
that relates to the Seven Fundamental Systems curricula. These can be accessed in the DPC in the
Service Campus.
Here below are listed the seven curricula as they are published in the DPC:
1. Service Campus – Fundamentals – Air Conditioning
2. Service Campus – Fundamentals – Brakes
3. Service Campus – Fundamentals – Electrical
4. Service Campus – Fundamentals – Engine Performance
5. Service Campus – Fundamentals – Engine Repair
6. Service Campus – Fundamentals – Hydraulics
7. Service Campus – Fundamentals – Powertrain
These are now also available in French and Spanish.
In the Search field within “Available Curricula” under My Learning Dashboard, by including the text
“Fundamentals” will generate the above list.
If you then also include the text, “Certification” then all the associated on-line assessments can be
accessed under the published title, “Service Campus – Skill Gap Analysis/System Certification”.

Service Training Excellence Accreditation
Caterpillar officially accredits dealers for achieving Excellence in Service Training, based on following
the three conditions:
 Successful completion of the Learning Capability Assessment Tool (LCAT) audit
 Engagement in the Caterpillar Instructor Accreditation Program (CIAP)
 Service Excellence Bronze and Silver Criteria: TCDP Foundational, Advanced & Expert
Service Training Excellence accreditation is up for renewal in 18 months after the first accreditation, and
24 months after the first re-accreditation. Then after the second re-accreditation it is every 3 years.
For more details about Service Training Excellence Accreditation, please contact with our Learning
Consultant.
For Africa and Middle East: Dodi Hendra, email: hendra_dodi@Cat.com
For Europe & CIS: Julio Parry, email: parry_julio@cat.com.
a) Learning Capability Assessment Tool (LCAT)

LCAT is a tool to measure and assess a dealer training organization's ability to effectively deliver
service training. This tool is critical to delivering high-value, effective training in a consistent, fair, and
legal Caterpillar global standard manner. Please keep in mind that the LCAT is a tool to be used for the
evaluation of training centers, NOT individual technicians.
The LCAT consistently evaluates training centers, whether they are operating at a Caterpillar facility or
at a Caterpillar dealership. The development of the Evaluation Methodology, Assessment Criteria,
Operational Definitions, and Assessment Guidelines are a collaborative effort from Caterpillar Inc.,
Marketing Organizations, and Caterpillar Dealers worldwide. The four primary training categories that
are assessed in the LCAT are:
 Materials
 Staff
 Operations
 Administration
b) Caterpillar Instructor Accreditation Program (CIAP)

The Caterpillar Instructor Accreditation Program provides an instructor with the skills and knowledge of
planning, conducting and reviewing training within the context of instructing at a Caterpillar Dealership.
The accreditation is designed to ensure that the incumbent applies the instructional standards expected
by Caterpillar in his day-to-day instructional position.
The program provides a complete support of Instructor development, from enrollment up to ensure
correct application of skills and knowledge. The details of the CIAP program can be found in the
relevant course description of this course catalogue or in the DPC.
The instructor accreditation is valid for up to 3 years. Past this period, the Instructor will seek a re-
accreditation through submission of evidence of continued skill use.
To reach the first Service Training Excellence Accreditation, more than 50% of the instructors with more
than 2 years on the job, must be accredited through the CIAP program. For successive Service
Training Excellence Re-accreditations, all instructors should be accredited through the CIAP program.

c) EAME Service Training Excellence Dealers
1. Barloworld Finanzauto, Spain, 2009

2. Barloworld Equipment, South Africa, 2010
3. Mohamed Abdulrahman Al-Bahar, United Arab Emirates, 2011
4. Zahid Tractor, Jeddah, Kingdom of Saudi Arabia, 2011
5. Borusan Makina, Machine Division, Turkey, 2011
6. PON Power, Netherlands, 2011
7. Zahid Tractor, Damman, Kingdom of Saudi Arabia, 2013
8. Tractafric Morocco Casablanca, 2013
9. Mantrac Egypt, Alexandria, 2013
10. Borusan Makina, Power Systems Division, 2013
11. Barloworld STET, Portugal, 2014
12. Mantrac Tanzania, 2014
Top-level Recognition

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EAME SERVICE TRAINING

Machine Course Catalogue 2015

Vision & Mission 3

2. DETAILED COURSE DESCRIPTIONS 12

EAME Service Training Catalogue 2014 Page 2

EAME Service Training Catalogue 2014 Page 3

EAME Service Training Catalogue 2014 Page 4

Machine Technician Pyramid

EAME Service Training Catalogue 2014 Page 5

St. Petersburg RTC

Caterpillar Málaga RTC

Casablanca RDLC Dubai RDLC

EAME Service Training Catalogue 2014 Page 6

2 Machine Bay areas and

5 Dedicated and Specialized

EAME Service Training Catalogue 2014 Page 7

Caterpillar’s objectives are:

c) General Development Courses

d) Special Course Requests

EAME Service Training Catalogue 2014 Page 8

EAME Service Training Catalogue 2014 Page 9

NPI Machine Training

EAME Service Training Catalogue 2014 Page 10

EAME Service Training Catalogue 2014 Page 11

40118 Caterpillar Instructor Accreditation Program D 690

2. DETAILED COURSE DESCRIPTIONS

Pre-requisites Recommendations for this course are:

Course outline: Day 1: Operator Station, Monitoring System

EAME Service Training Catalogue 2014 Page 12

Course Name 966M-972M XE-Series (Continuously Variable Transmission) Seq. ID: 20

EAME Service Training Catalogue 2014 Page 13

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EAME Service Training Catalogue 2014 Page 16

Suggested Reading & 324E/329E Hydraulic Excavator - SERV1886

EAME Service Training Catalogue 2014 Page 17

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EAME Service Training Catalogue 2014 Page 21

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Course outline: Day 1:

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 Locate and identify the components of the most machine systems.

 Test and adjustment of some machine systems

 Diagnose / Troubleshoot machine problems based on machine systems knowledge.

EAME Service Training Catalogue 2014 Page 28

Classroom part of the training will consist of the following modules:

Pre-course work None required

EAME Service Training Catalogue 2014 Page 29

Pre-course work None required

EAME Service Training Catalogue 2014 Page 30

EAME Service Training Catalogue 2014 Page 31

Course Name HEX 336E – Hybrid Seq. ID: 210

Course Length 4.5 days

Attendance min./max. Min 4, Max 8

Theory versus practical 50% Theory, 50% practical labs.

Intended Audience Service Training Instructors, Technical Communicators, Service Technicians

Pre-requisites Recommendations for this course are: