DIRECTED WRITING: 35 MARKS

DIRECTED: ARTICLE: Factual

You are concerned over the implications and long-term health effects of the haze. Write an article to the local newspaper expressing
your concern based on all the notes below.

 the reasons behind the haze

 role of government and society
 steps that can be taken
 give relevant examples of:
- health complications
- measures
- roles of government and individuals

When writing the article you should remember:

- to lay out the letter carefully
- to use paragraphs
- that you letter is to the press

Haze: A Danger to Health

The haze is a constant phenomenon faced by Malaysia and her neighbouring countries. The haze is basically pollution of
atmosphere, which is clogged with pollutants and other substances from forest fires.
The haze is a direct effect of forest fire in Kalimantan and other parts of Indonesia due to slash and burn method of farming. The
Indonesian authorities appear to have no power to control farmers from practising such methods. The haze is further worsened by open
burning practised by most Malaysians. Open-field burning of rice straw by the rice planters and open burning of dried leaves and garbage
done by the public are a few examples that done by Malaysian. Many are ignorant of the health effects of open burning.
During the haze, hospitals and clinic often report a dramatic increase in respiratory problems, lung infections and asthma attack.
The Air Pollution Index (API) usually indicates the hazardous and dangerous levels of pollution during this period. The haze has long-
term side effects. Prolonged inhalation of polluted air will result in serious lung infection which particularly affects the elderly.
The government must play its role to reduce the haze treat. It has to cooperate with the Indonesian authorities to stamp out forest
fires. The culprits must be brought to justice, either through healthy fine or prison sentence. Constant vigilance would ensure the
perpetrators do not repeat their offence.
The government should also raise the public awareness of the dangers of forest fire. Continuous campaign of the cause,
solutions and steps-need-to-be-taken to reduce the haze need to be promoted through all types of social media like television, radio,
newspaper and even via internet. The authorities should also provide assistance to farmers and introduce more sophisticated forest
clearing methods.
In Malaysia, strict laws must be imposed to penalise those who practise open burning. On-going campaigns on the dangers of
open burning should be intensified. Individuals too have a role to play. They must participate in every campaign and stop burning.
Students can advise their parents not to practice open burning.
Every individual has to remember that we do not own the world, but instead we lent it from our future generations. We must
protect our world so that our grandchildren would have a healthy earth to live.

ARTICLE: Article for School Magazine / Newsletter

In spite of government’s clear call to students to study English well, many students still show very little interest in studying the language.
As Chairperson of the English Language Society, you are going to try to persuade the students to study the language by writing an
article in the school newsletter. In the article you have to tell the students the importance of studying the language. Your article is given
in the point form below:
 will help you to further your studies
 will help you to get a job
 will help you in your job
 will help you in your travels
 will help you to enjoy many interesting programmes in television
 will help you to appreciate many of the world’s most beautiful literary works
The Importance of Studying English

It is a big concerned for teenagers nowadays as they are unaware of the importance of English language as they tend to ignore
to learn the language. Students’ attitude towards the language is also crucial to make sure that these teenagers can face the future world
better by learning English language as it is an international language.
Although the government has repeatedly told us of the importance of English, many students are still not bothered about studying
it seriously. There is also a campaign that still on to make all the Malaysian becomes a better English learner, which is ‘Enhance
Proficiency in Bahasa Malaysia, Strengthen the English’. English is the most important and the most useful language in the world today.
There are many reasons why you should study the language properly.
First and foremost, English will definitely help you a lot when you want to further studies. Almost all books at university are
written in English in all subjects. Plus, it is a compulsory for any candidate to pass English with credit before entering any universities.
So, if you are poor in English, you will blow you chance for better education or worse, you are going to have a big problem studying at
university.
The second reason why you have to study English well is that it will help you to get a job. When you go for a job interview, the
interviewer will surely talk to you in English. The first impression you should give in order to success and have the job is, to respond in
English fluently. Your chances of getting the job are very slim if you stutter while interviewing.
A good command in of English will also help you greatly in your job. If the company you work is actively involved in
international trade, you have to speak to prospective customers in English. Miscommunication might occur if your English is bad. And
this will put your company at risk and you will likely be dismissed if this happen.
Good English will also help you a lot when you travel. Every country in the world studies English. Even the roadside stall-
holders in China speak fairly good English! At least some of the people you meet on your travels in other countries can understand
English. The language is certainly practical when you are lost in your trip. Communication problem will not happen if you can converse
well in English. Inevitably, English is one of the languages used in any airport in the world in making announcement. Knowing English
well, therefore, make travelling overseas easier.
Besides all these, entertainment is one of the major advantages you will experience if you good in English. You will enjoy
television’s best programmes. We must admit that many of the best programmes are produced by the Americans and British companies.
High self confidence influenced by the programmes will indirect inculcate in yourself when you are fluent in the language. Quality time
is worthily spent if you understand and enjoy the programmes.
Based from all the above elaboration, I hope that students will see the importance and realise how importance the language is
for their own future. Although it is a second language in our country, it is now a main language all over the world.

DIRECTED: ARTICLE / REPORT: Newspaper Article / Report

There has been an attempted robbery in your area. As a newspaper reporter, you have been assigned to write a report of the incident
for publication in a local newspaper. Using the notes below, write out your report.
 couple – taking a walk
 two men approached them
 ordered couple to give jewellery
 a struggle – husband injured
 one neighbour – taking a dog for a walk
 heard shouts – went to investigate
 robbers saw dog – fled
 couple made police report

Couple Foils Robbery Attempt

PULAU PINANG, Thu – An elderly businessman and his wife foiled a robbery attempt by two men armed with a screwdriver and a
knife. The victims were reported safe from any bad injury.
Tan Ah Wok, 60 and his wife were taking a morning walk near their home in Helen Heights yesterday when two men on a
motorcycle stopped them under the pretext of asking for directions. As Mr. Tan was giving directions, one of the robbers pointed a knife
at him and ordered them to keep quiet. He then relieved Mrs. Tan of her jewellery and instructed Mr. Tan to hand over his ring and
watch. When he refused, a struggle ensued. Meanwhile, his accomplice grabbed a helmet and hit Mr. Tan on the head with it. On seeing
this, his wife started screaming.
One of their neighbours, R. Subramaniam, who was taking his dog for a walk, heard the screams and when to investigate. On
seeing Subramaniam and his dog, the robbers fled. “I was taking my dog for a walk when I heard someone shouting for help. Knowing
that something was wrong, I ran there as fast as I could. Before I reached the scene, the robbers fled on a motorbike. They were probably
afraid of my Rottweiler.”
Mr. Tan, who suffered a small cut on his head, was given outpatient treatment at a private clinic. He said that it was a horrified
experience as he never expected the two men would attack his wife and him. He thought that they were lost and needed help. He also
mentioned that the guard who in charge nowadays easily allowed the strangers to enter their residents. State CID Chief Supt Harun Din
advised him and the people to be more careful in giving help to strangers. The guard also must be stricter in letting people from entering
any residents without proper permission.
 He added that the suspects, aged between 25 and 30, were believed to be illegal immigrants. He said there had been similar
incident last week when two men approached a factory worker who was on her way home after work. The duo then relieved her gold
chain and cash. He advised the residents to be alert and reports to police any suspicious-looking characters lurking in their area.

DIRECTED: REPORT – Police Report

You witnessed an accident. The police officer has asked you to make a report. Use the points given below:

- when the event happened

- where the event took place
- how it happened
- description of the vehicles
- step taken

To: Sergeant Razali Kamrin

From: Julia Selamat
Date: 7th September 2011

Report of the accident on Jalan 2/14

On 7th September 2011 at 10.30 a.m., I was walking alone Jalan 2/14 which is next to the children’s playground. As I was about
to cross the road to enter the park, I saw a car driving swiftly down Jalan 4/14. It was a Honda Civic with the number plate BEH 9110.
Another car, a Toyota Vios 1.5 with plate number WHM 4657 came out of Jalan 4/14 as well. The Honda Civic was driving too fast
that make it did not have time to avoid collision.
The accident caused a loud crash. The Honda Civic hit the Toyota Vios on the driver’s door. The door could not be opened and
the driver had to get out from the passenger’s door. The driver of the Toyota Vios was lucky as he survived with no physical injuries.
Both air bags popped up when they collided to each other. They both were fortunate as their car was not badly damaged and dented.
The Toyota Vios’s windscreen was shattered to pieces. The Honda Civic’s headlight and signal light were smashed. There was
plenty of glass on the road. The two drivers startled to argue. The driver of the Honda City was a woman. They blamed each other and
the argument stopped when her mobile phone rang. Most of the passerby slowed down their vehicle to watch the accident. Some
pedestrian came by and offered help.
As it happened, I ran into my house which is close by. I called the nearest police station and in ten minutes, a police car drove
up. I told the police officer I had witnessed the accident and offered to come out to the station to give a statement. The cars were towed
to the side of the road first, and then were brought to the police station before to workshop. Pictures were taken for insurance claim.
In my opinion, the driver of the Honda City is to blame for the accident. She was driving too fast and did not pay any attention
to vehicles coming out from the side road. The driver of the Toyota Vios should have stopped at the junction.

DIRECTED: REPORT – Book Report

As a class project, you have been asked to write a book report. You decide to write a report of a book you have just read.

Use the following notes in your report:

- author
- title
- setting
- synopsis
- main characters
- themes
- response

“The Story of My Life” is an autobiography written by Helen Keller. It tells us how Helen Keller, who was deaf, blind and
mute, defied the odds to become one of the most celebrated personalities in the world. The story was set in Alabama in 1997.
In the first half of the book, Helen Keller writes about how she was afflicted with scarlet fever while she was still a baby and
how illness left her deaf, blind and mute. The story outlines the frustration Helen Keller experienced as a child – alone in a dark and
silent world – unable to communicate with anybody. The author then goes on to say how her life changed with the arrival of her new-
employed teacher and nanny, Anne Mansfield Sullivan.
The second part of the book relates how Helen Keller studied the deaf and dumb language and learnt how to write using Braille
and then went to college and graduated. The story goes on to say how she spent the rest of her life helping the deaf and dumb all over
the world.
I enjoyed reading every page of the book. I found some sections of the book, especially those that deal with the early part of her
life, poignant and touching. It made me realize how difficult life must be for the handicapped. It also made me realize how fortunate I
was. It has made me more sympathetic towards the plight of those who are less fortunate than I am, especially the handicapped who has
given up hope in the face of misfortune, and the severely handicapped who have lost the will to live.
The story is very touching and informative. It arouses the feelings of the readers. I admire Helen Keller for her determination
and diligence. I appreciate the painstakingefforts taken by the teacher. The book has a good moral lesson for all. It shows the triumph
of the human spirit in the face of indomitable obstacles. It makes us wonder whether Helen Keller was just another victim of fate or
whether her birth has a special significance. Was Helen Keller fortunate or unfortunate? Helen Keller was unfortunate to have suffered
the cruel twist of fate but the world is fortunate to have had a person like her. Her life shining example to prove the adage, “where there
is a will, there is a way”.

DIRECTED: REPORT – Report to Principal

You are very disappointed by the conditions and services provided by your school canteen. You decide to write a report to inform your
school principal about the poor conditions and services of the canteen. These would include:
 insufficient table and benches
 food and drinks not covered
 too little food counters
 dirty and clogged drains – smelly
 food – expensive and lacks variety
 inadequate food – late comers have nothing to buy, to eat
 cold food – not fresh
 rude canteen workers

To : Mr. Hasnan bin Jalal,

The Principal,
Sekolah Menengah Kebangsaan Permata

Report about the School Canteen

Written by : Ali Bin Abu

I am writing this report is to draw your attention regarding the school canteen. Many of the students of Sekolah Menengah
Kebangsaan Permata are unhappy about the conditions at the school canteen. There were lots of complaints regarding this issue.
In the first place, there are insufficient tables and benches. Our school has a student population of over 1 000. There is
only one period of recess time for all forms. More than 80 per cent of the students go to the canteen during recess to buy food and drinks.
Unfortunately, there are only about twenty-five tables and fifty benches which can accommodate less than half the number of students.
As a result, many students have to stand while eating.
The food sold at the canteen not only expensive but lacks of variety. The menu is the same every day. For the past five years,
ever since the present canteen management took over, students go back to the same food.
The hygiene and preparation of food leave a lot to be desired. The food and drinks are not covered. They way canteen attendants
dress speak volume about hygiene. With their lackadaisical attitude, the food they sell would one way or the other become contaminated.
My fourth complaint about the canteen pertains to the etiquette of the canteen workers. They are rude and arrogant. They often
shout at students. The students are always on the receiving end of their bad moods.
We hope that conditions at the canteen will improve. The canteen should provide better amenities. There should also be a different
menu everyday so that students will not have to taste the same food day in and day out. Cleanliness should be given top priority.
We hope that you will look into our complaints and take steps to remedy the situation. The students are prepared to boycott the
canteen if their complaints go unheeded.

Reported by:
Ali Bin Abu
 DIRECTED: FORMAL LETTER: Letter of Complaint

Raju a/l Lingam,

123 A, Lorong Bahagia,
Taman Sentosa,
07231 Bandar Baru Sentol,
Kelantan
_________________________________________________________________________

The President,
Bandar Baru Sentol Council,
Kompleks Utama,
07200 Bandar Baru Sentol 16 JUNE 2019

Dear Sir,
Uncollected Rubbish and Clogged Drains

I am writing this letter is to attract your attention to the above title. As the representative of the community, I am calling to tell you that
the 300 odd residents living in Taman Sentosa are extremely unhappy about the lackadaisical attitude of the local town council towards
the uncollected rubbish and clogged drains in our area.

2. The rubbish in our area has not been collected for more than a week. The rubbish is supposed to be collected on alternate days
but this has not been the case. The town council workers collect the rubbish according to their own whims and fancies. The uncollected
garbage has attracted not only flies and mosquitoes but also wild dogs which had attacked the residents on several occasions. These
stray animals also scatter the rubbish and make the roads dirty and smelly. As a result, residents have to bear the discomfort of stench
from the garbage and risk their health.

3. We are also disappointed with the town council workers for not clearing the clogged drains which are filled with rubbish. The
drains would usually overflow when there is heavy rain and the rubbish would then flow into the compounds of our houses. Besides,
putting up with the unbearable stench emitted from them, the residents have to spend hours cleaning their compounds of rotten
vegetables, food leftovers and other rubbish.

4. Due to dengue outbreak recently, we are really concerned about the residents’ health especially the children. Fogging service
also was not done accordingly to the schedule. The fogging authority only did their job whenever a case of dengue aroused. They even
fogging the neighbourhood late at night that caused us to leave the residents. They need to consider the residents who have babies and
also to those who need to wake up early in the morning for work. The fogging also caused the people to have breathing problem when
we were not told the exact time of fogging.

5. We have made numerous appeals to the Municipal Council to look into our complaints but to no avail. We have been putting up
with this predicament for more than a week. We hope the health authorities would do something to check these health hazards.

Thank you.

Yours faithfully,
Raju
(RAJU a/l MANIAM)

DIRECTED: FORMAL LETTER: Letter of Application

You came across the following advertisement for the post Accounts Assistant Clerk.

Write a letter of application together with curriculum vitae to the manager.

In your letter, include the following:

- your curriculum vitae
- the reasons for your interest in the job
- your ability to work independently
- pursuing a degree in Accountancy

Do remember to:
- use the formal letter
- use all the points given
- elaborate each points given

Chong Mei Lin,

40, Jalan Templer,
Taman Hati Bersih,
76 000 Seremban,
Negeri Sembilan
_________________________________________________________________________

The Manager,
Lim and Sons Manufacturing Sdn. Bhd.,
Lot 123, Interstate Industrial Area,
76 001 Nilai,
Negeri Sembilan 18 JULY 2019

Dear Sir / Madam,

Application for the Post of Accounts Assistant

I wish to apply for the post of Accounts Assistant as advertised in The New Strait Times dated 15th July 2019.

2. I have the necessary qualifications as stated in my curriculum vitae which is attached to this letter. I have experience working in
both food manufacturing and also auto manufacturing fields. I am currently working in Lazat Ice Cream Sdn. Bhd. in capacity of an
Accounts Assistant and have been here since January 2008. Before this, I was working in TFR Auto Enterprise as an Accounts clerk.
Since my present position offers little prospect for career advancement, I would like to be attached to a fairly large organisation such as
yours.

3. I would like to work in Nilai as I intend to further my studies and get professional qualification. I have registered with a college
in Nilai to do ACCA on part-time basis. With this high additional education level and knowledge, I can perform better in applying the
accounts knowledge in the future job.

4. I can assure you that I am capable person who can work independently. I am able to handle full sets of accounts, up to three sets
at a time. I am interested in working with a company like yours as I feel I can grow well with the company. I am a team player, adapt
easily to any working environments and can work with people from all works of life.

5. I was active in extra-curricular activities and was considered as responsible and dedicated worker. I led and organised many
activities for the school clubs so I am confident that I can be an asset to your company in this capacity. Furthermore, i have a good
command of English.

6. In view of my qualification and experience, I would expect a salary more than RM 2 000. And since I have my own car, I would
have no problems travelling outstation should the job require.

7. I look forward to hearing from you and I am fully prepared to attend an interview at any time convenient to you.

Thank you.

Yours faithfully,
Raju
(RAJU a/l MANIAM)

DIRECTED: INFORMAL LETTER

Your friend in Singapore has written to you to inform you that his cousin in Penang was down with dengue fever. He would like to know
the situation in Malaysia as he plans to bring his family over for the holidays in June. Write a letter to brief him about the current
situation.

In your letter, include the following:

 express concern over the health of your friend’s cousin
  news about the situation
 steps taken authorities
 present situation

Do remember to:
 use the informal letter format
 use all the points given
 expand each of the points given
 write in paragraph
No. 34, Street of Fame,
Taman Bukit Bintang,
Bukit Bintang,
67500 Ipoh,
Perak

14 January 2019

Dear John,

How are you? I’m sorry to hear that your cousin had dengue fever. This problem seems to have become very serious all of
sudden. We always feel that the problem is not our concern until someone close to us is affected.
My neighbour’s daughter who was in Standard 6 last year could not sit for UPSR examination because she was down with
dengue fever on the eve of the exam. Fortunately, the authorities gave her an exemption so she is now in Form One. There were also a
few students taking the examination in the hospital.
According to the news, students made up nearly 30 per cent of the 1 500 suspected cases over the first three weeks of the year.
About 53 per cent of 621 confirmed cases last year comprised children and youth under the age of 24. These statistics are quite worrying.
This has prompted the health ministry to increase checks on aedes breeding grounds in school and public areas. The construction sites
are largely to blamed. The problem is made worse by the rainy season. The stagnating water attract the mosquitoes to lay egg and
breeding on the areas.
The authorities have taken various steps to control the situation. Fogging has been carried out in many public areas and most of
the housing estates. Contractors at the construction sites have been instructed to take appropriate actions and warned to clean up. They
could be fined up to RM 3 000 for breeding aedes mosquitoes. Lot of campaigns through the television, radio and newspapers were
taken to make people aware of the issue and take precaution rather than cure them.
Before the long holidays for the Chinese New Year, schools all over Malaysia carried out a clean-up campaign of the school
compound. The residents’ association in my housing are also organised a family day clean-up of the housing estate. There were huge
piles of rubbish especially old tyres and containers littered by the hawkers near the might market site.
The situation in Malaysia has improved since the end of January. There have been no reports of new cases of dengue. So, don’t
worry. You can bring your family for a holiday here in June. I’m looking forward to seeing them again.
Send my regard to your mom and dad. Do take care.

Yours sincerely,
Harun Din

DIRECTED: SPEECH

Your school is having a month-long ‘A Healthy Body Campaign’. As President of the Health Club of your school, you decide to give a
speech on the ‘Tak nak Campaign’ recently launched by the government.

Tak Nak Campaign

A very good morning to our dear Principal, Mr. Hasnan bin Jaafar, teachers and students.
Recently, our former Prime Minister, Tun Abdullah Ahmad Badawi launched an anti-smoking campaign called “Tak Nak”. You
can now see this short and rhyming catch phrase “Tak Nak” everywhere – on billboards, posters, TV ads, and sometimes I even hear it
on the radio. Though some people have criticised our government for setting aside a staggering sum of RM100 million over 6 years for
the campaign, it is nothing compared to the huge amounts that tobacco companies spend to promote smoking.
But in this war against smoking, money definitely talks; it is necessary for the Tak Nak Campaign to constanly remind us of the
hazard of smoking because about 50 Malaysian teenagers light up for the first time every day. In fact, some of these youth progress
steadily from this to regular use, with addiction raking hold within a few years. And this is despite the warning on every pack of cigarettes
that states unequivocally “Smoking is dangerous to your health”.
What can the Tak Nak Campaign do to combat this? Their aggressive advertising creates media awareness among the public,
especially among the fashionable young crowd, that smokers have yellowed teeth and suffer from shortness of breath and tells them that
it is not cool to smoke. It is also not responsible of them to affect non-smokers with second-hand smoke.
 Also, there is a succession of infomercials on TV and in the papers showing the debilitating effects of tobacco addiction on the
body and gruesome statistics of smoke-related deaths. We are now familiar with the graphic pictures of damaged lungs on billboards
which should scare people into not smoking. This works, as I know some of my friends are quitting now, or trying to reduce the number
of cigarettes they smoke per week.
However, I feel any anti-smoking campaign is more effective if other people and organisations are actively involved too. Yes,
the first step has been taken by the top, but sad to say, many of our politicians smoke themselves. Nearer to home, so do some of our
parents and teachers.
These adults have to be good role models by not smoking themselves. If they do smoke, they should tell their children and
students that they regret that they ever started, and then take steps to quit smoking as soon as possible. They must practise what they
preach.
On a more positive note, I commend the Malaysia Amateur Athletic Union for its zero-tolerance of smoking because they know
that smoking and health just do not mix. How can our sportsmen excel if they cannot stop smoking.
Dear teachers and students, thank you for your attention. Let me end my speech by reiterating that smoking is a bad habit, so
make Tak Nak your mantra. If you have started smoking, say Tak Nak and quit! And if you haven’t started smoking, say know that
smoking not only damages your health but you are also literally burning your money.

DIRECTED: REPORT TO PRINCIPAL

You are unhappy with the poor condition and services of your school library. Write a report to your principal. You must use the notes
given below.
 Rude librarian
 Insufficient space
 Old furniture
 Old and torn books
 Faulty media equipment
 Short borrowing period
When writing the report, you should remember:
 to provide a title
 to use all the notes given
 the elaborate the notes
Answer: Example 1
To: The Principal of Sekolah Menengah Sains Bertam

The Poor Conditions And Services By The Library

My name is Ahmad Bin Mohd. Ali. I am very unhappy with the conditions and services provided by our school library. This is
a serious matter and should be solved as soon as possible.
First of all, the librarians are very rude. They often scold us when we return the books late although we pay the fine. It is hard
to see them smile. So I hope you will do something about this.
There is insufficient place to sit and read. Our school has about 1000 students. The library is too small. We have to stand and
sit outside the library along the corridor to read books or newspaper.
Besides, the library has old furniture. The chairs are all rusty and some even broken. The tables are shaking and might fall one
day. The racks are very old. We are afraid if would fall anytime. I request the school to buy new furniture.
Apart from that, our library is filled with old and torn books, which are not suitable for the students. Some of us have asked the
teacher in charge to buy new books but he said the library has financial problems.
Other than that, the media equipment is faulty. The students cannot access computers anytime they want. The television cannot
be switched on. We hope that the school will buy a new television or repair the old one.
Finally, the students are not satisfied with the borrowing period, which is too short. We can only borrow the reference books
for two days. We can borrow the story books for one week. We hope the library would expand the borrowing period. This is all I would
like to complain about. I hope you will look into this matter as soon as possible.

Reported by,
…………………………
(Ahmad bin Mohd. Ali)
Student from form 5ALPA,
SM Sains Bertam,
Pulau Pinang.
DIRECTED: LETTER OF COMPLAINT

Imagine that you were very dissatisfied with the food and service at an expensive restaurant where you entertained your family. Write
a letter of complaint to the restaurant’s management. Include the following points:
- Rude waiters
- Poorly cooked food
- Unhygienic conditions
- Wrongly totalled bill
- Noisy surroundings
- Old and uncomfortable furniture

In your letter you should:

- state your complaint
- elaborate on your complaints
- ask the management to rectify the complaints
- express your thoughts about dining at the restaurant again

Answer:
Lot A13 Taman Berjaya,
Nibung Tebal,
13500 N.Tebal,
Pulau Pinang.

The Manager,
Seasons Restaurant,
Jalan Simpang Ampat,
13500 Simpang Ampat. 09 SEPTEMBER 2019

Dear Sir,

Complaint About Unsatisfactory Food And Restaurant Service

I wish to express my dissatisfaction about the food and service at your established and well-known restaurant. On behalf of my family,
I would like to raise a few points regarding this matter. My family and I had dinner at your restaurant on 08 September 2019 to celebrate
my mother’s 50th birthday. We expected to have a great time at your seafood restaurant but unfortunately we did not.

2. Your waiters treated us rudely and inconsiderately. We had to wait for about half an hour before we could order any food. The
waiter spoke to us rudely whilst taking the orders. In fact, he scolded my mother who wanted to have a cup of tea without sugar. He
claimed that the restaurant does not serve such a drink. For your information, my mother has diabetes and is trying to avoid taking
sugary food and drinks.

3. The poorly cooked food was also unsatisfactory. We were surprised to find out that the roast chicken and fish that we had ordered
were still raw and inedible. The mushroom soup tasted a bit sour and the fried prawn was overcooked. We made a complaint about the
food to your waiters and cooks but no further action was taken.

4. Besides, the poorly served food we also felt uncomfortable with the dirty and unhygienic conditions at your restaurant. The food
was greasy. There were some cats wandering searching for food. These bad conditions are harmful as they might get food poisoning
and other health problems.

5. I nearly lost RM57 as a result of the wrongly totalled bill I was given. It was my sister who noticed the unreasonable price of the
food. Then, we recounted the bill and found that out it was wrongly calculated. The total was supposed to be RM120 but the calculation
made by the cashier showed RM177.

6. Another problem that spoiled our evening was the noisy surroundings, especially the yelling of waiters and waitresses calling
names and taking orders from the customers. Besides this, the loud music and noise coming from the kitchen also contributed to this
unsatisfactory situation. What more disappointing were the defective fans and air-conditioners? The weather was very humid and there
were a lot of people in the restaurant. There are also old and uncomfortable furniture in your restaurant.
7. Hereby, I would like to make suggestions to help you solve these problems. First of all, I suggest that you look at your restaurant
and make sure no more cats and other stray animals are on your premise. You should also train your waiters and cooks to provide good
service and food to customers. It would be better to use a calculator to avoid mistakes in totalling the bill. You need to repair the defective
fans and air-conditioners immediately. Last but not least, cleanliness should be maintained in all parts of your restaurant. I hope that you
will look into these complaints and take immediate actions. It is very important to remember that ‘The Better The Service, The Better
The Business’.

Thanking you in advance for your co-operation.

Yours faithfully,
Rodziana
(RODZIANA RAZALI)

DIRECTED: SPEECH

You are the President of the Environmental Club of your school. You have been requested by your principal to give a speech during
school assembly. Your speech is in conjunction with the “Love your Environment” campaign. Using the notes below, write your speech.
 Collect waste material and separate
 Send to recycling centers/Collect old newspapers
 Poster competition
 Do not litter

Answer: Example 3
A very good morning I bid to the principal, Pn. Aqilah binti Ahmad, senior assistants, teachers and friends.

I am Izzairy bin Azmie, proudly standing here as the President of the Environmental Club, and am really honoured to be given
this opportunity to talk to all of you today. In conjunction with the “Love your Environment” campaign, I would like to talk about the
activities to be carried out to show that we love our environment.

As students, it is our responsibility to keep our environment clean. We play a vital role in protecting our environment. A lot of
waste can be reused such as bottles, cans, and newspapers. Therefore, every morning we will go around the school compound and collect
all waste materials. Then we must separate these waste products in different garbage bags. These garbage bags will then be sent to
Recycling Centre.

The next activity is collecting old newspapers from our home. You are requested to collect old newspapers and bring them to
school every morning. The collection centre will be the school canteen. There will be someone from the club who will be in charge of
the collection. Please make sure that you tie the newspapers into bundles before handing them in.

Another activity that will be held is the poster competition. Anyone interested must register with Lim May May from Form 5
Mulia. The closing date of submission is the 10th March 2011. The theme of the posters must follow the theme of our campaign. The
first prize winner will get a book voucher of RM200, the second prize winner will get a book voucher of RM100, and the third prize
winner will receive a book voucher of RM50.

Finally, I wish to give a word of reminder to you all. Please do not litter. We must avoid the habit of throwing rubbish
indiscriminately. We must always remember that a cleaner environment would ensure a happier and healthier life. I would like to make
an appeal for full cooperation from all parties to make this campaign a success. With that, thank you.

DIRECTED: ARTICLE

You find that many of your friends are under a lot of pressure. They spend most of their day studying and appear to suffer from
stress. Write an article for your school newsletter on how to cope with stress.

Include the following points:

 · Regular exercise
 · Hobbies
 · Work in groups
 · Balanced meals
 · Enough sleep
 · Study skills
 · Make a check-list
 · Seek advice
 · Talk to your family
 · Listen to music
 · Counsellors
 · Game

Coping with Stress

by Wira Mohamad

The phenomenon of students under pressure is evident from the behaviour of those students affected. I am a student and I know
when my friends are under pressure. Some of those active ones will suddenly turn passive. Some will become too quiet while some tend
to get angry fast.

There are many ways one can get rid of stress. Firstly, student, especially teenagers, must go for regular exercise. A brisk walk
in the park would release a lot of tension. Students should play football, hockey, basketball and badminton to reduce stress.

Exercise is also said to relax the body muscles and keep you calm. Students must have hobbies such as reading, collecting
stamps, fishing or listening to music of your choice. These leisure activities help keep students free from school-related stress.

Therefore, students should plan a time-table. They can also work in groups to solve some of their academic problems. Besides
making friends and discussing certain issues, group discussions can help improve study skills. One of these is the ability to make a
check-list of all the activities planned and carried out. This in turn will make studying more effective and avoid unnecessary pressure.

Students should also have balanced meals and enough sleep. These are said to be basic to healthy lives. Students, especially
those in examination classes, must sleep and eat well because a healthy body creates a healthy mind. However, the process of going to
sleep can sometimes be difficult. Hence, it is necessary to seek advice from those whom we trust and love. Counsellors in school are
helpful but you can always talk to your family first. However, if nothing works, there is a need to seek treatment from the relevant
authorities. You may be surprised but a friend of mine said that screaming at the mountains and laughing your heart out can take away
stress.
CONTINUOUS WRITING – 50 Marks
DESCRIPTIVE WRITING – MALAYSIA : AN INTERESTING COUNTRY
Malaysia is a multiracial country. Malaysia has a population of 23.27 million consisting of 61 percent Malays, 30 percent
Chinese, 8 percent Indians and 1 percent of other ethnic groups. Malaysia is unique because of its diversity of races, religions and
cultures, the stability of the country and many places of interests. Besides, there are many international achievements which are the pride
of our nation.
Diversity of races, religions and cultures is a significant characteristic of our nation. Malaysia is a multiracial country with a
rich cultural heritage. Unique to Malaysia is the 'Open House' concept where during the various cultural and religious festival like Hari
Raya, Chinese New Year, Deepavali, Gawai Day and others, friends and families and even strangers would visit the homes of those who
are celebrating the festival, to wish them well and enjoy the feast prepared by the hosts. Although the visitors may be from different
races, they still can tolerate with each other and live under the same roof where they celebrate the festival together. This will help to
strengthen the ties among themselves.
Moreover, the stability and peacefulness of Malaysia is also a uniqueness of us. We live harmoniously in a country where there
are no wars and conflicts among Malaysians. War is dreadful and it may deteriorate humans' lives. We are fortunate that our country is
safe and runs off the war. So, people can live safely here. Somehow, Malaysia is a paradise for those Iraqis or Pakistanis. Besides, our
country is freed from natural disasters such as earthquakes. Earthquakes may bring death and destroy many buildings. Therefore,
Malaysia is unique because of the stability and peaceful environment.
On top of that, there are many places of interests in country such as beaches, islands and rain forest. Malaysia's rain forest is
considered as the oldest in the world. The diverse species of animals and plant life continue to excite a great deal of scientific research.
Many believe that some undiscovered plant may hold cures to many currently incurable human diseases. There are many islands in our
country such as Pulau Langkawi, Pulau Redang, Pulau Ketam and many others. Pulau Langkawi has a lot of historitical informations.
Those who are in favour of history can go there to explore the history of that place. All the beaches in those islands are beautiful. The
sand is soft and white. The accommodation is well-established and that makes those islands ideal places to visit.
Following this, there are also international achievements of our country. Those achievements include the existence of Kuala
Lumpur International Airport (KLIA), Formula One (F1) racing circuit and the Petronas Twin Towers. KLIA is unique because it has
all that is needed for business, entertainment and relaxation within its boundaries. The airport is part and parcel of the Multimedia Super
Corridor where high technology industries are being actively developed. Nevertheless, there is a Formula One Race Track near the
airport, so foreign car racing enthusiasts from all over the world can come for a visit to gather here. Besides that, Petronas Twin Towers
which is a building that soars 452 metres into the sky is once upon a time, the tallest building in the world and yet it is a national pride
to the people of Malaysia.
In short, Malaysia is unique that it has diversity of races, religions and cultures, a stable and peaceful environment, places of
interest and some internal achievements. Those are important characteristic of our nation. It is rich of cultural heritage; it would be worth
to play a visit here.

Corrections made in the essay above:

Do not put an extra hyphen - multiracial is correct, multi-racial and multi racial are wrong
Use noun instead of adjective - diversity of races, religious and cultures is wrong; it should be diversity of races, religions and cultures;
a unique of us is wrong, a uniqueness of us is correct
This sentence is wrong because there should be two phrases in the sentence where you use the conjunction although - Although the
visitors may be from different races. However… It should be ‘Although the visitors may be from different races, they…’
Article – an unique is wrong, a unique is correct
Subject-verb agreement - the stability and peacefulness of Malaysia is should be the stability and peacefulness of Malaysia are – Wrong:
there is no wars and conflicts. Correct: there are no wars and conflicts
Use adverb instead of noun – we live in a harmony country should be we live harmoniously in a country or we live in harmony.
Singular or plural - humans' life is wrong, humans’ lives is correct, human beings is more appropriate
No plural form – Wrong: historitical informations. Correct: historical information
Avoid using informal word - has lots of is informal, has a lot of is formal
DESCRIPTIVE WRITING – A DEMONIC GOLD
These two young, petite meerkats are fixing their gaze, with their inquiring, ball-shaped eyes on a spectacle that you do not see
everyday. They are so mesmerized, and it is as if the meerkats are in some kind of a trance. They are standing straight and upright, like
a soldier waiting for his superior.
The sight is of a small girl around the tender age of five. She has the face of an angel. It is one that is so pure, and it has a shine
that fills the park up with life.
Her skin is very light and smooth. There are no wrinkles, no scars and no blemishes present. It is as soft as a baby’s skin, brand
new from birth and right out of its mother’s womb.
She is like a dove coming down from heaven, and changing its physical looks. Nothing on this earth can be so perfect, in
appearance that is.
There is something unknown about her. It is something that cannot be placed. Her eyes are dark blue, and they are contrasted
by a peculiar green that is encircling the blue. The most catching thing about her eyes, is that there is a tiny spark of crimson red, tucked
beneath the prominent blue.
The sun is starting to set over the green hills. The park is filled with a gold brilliance that shines its light on the autumn leaves,
rebounding the rays of the sun.
And then the sun goes down. Everything changes with an extremely drastic force. The colours cease to exist. The leaves on the
floor are hiding away, crouching under their superiors, the trees. The golden colours of autumn have disappeared; they have drifted
away into nothing.
The little girl’s appearance has also changed. You can no longer see her beautiful blonde hair, but instead long strands of string
that have changed to fit in with the dark presence of the night.
It is now the blue’s hues being imprisoned. Her eyes have changed to a crimson red, surrounding her pitch black pupils. She is
not what she appears when everyone can see her. She is something evil and dark. She is something that does no good. She is something
that destroys lives and takes away happiness.
What she really is, is something that only she knows, and only she will ever know.