Airlines system

An Online Reservation System

In
Airlines

1
Airlines system

Contents

 Introduction Error! Bookmark not defined.

Problem Description Error! Bookmark not defined.

 System Objectives Error! Bookmark not defined.

 Significance of the studies Error! Bookmark not defined.

 Components of the online reservation system Error! Bookmark not defined.

 Business Benefits Error! Bookmark not defined.

Business modelling Error! Bookmark not defined.

Application of reservation system Error! Bookmark not defined.

System design Error! Bookmark not defined.

 Domain Model Class Diagram: Error! Bookmark not defined.

 Use Case Diagram: Error! Bookmark not defined.

 System Sequence Diagram: Error! Bookmark not defined.

 Design Class Diagram: Error! Bookmark not defined.

 First-cut Sequence Diagram: Error! Bookmark not defined.

 Multi-layer Sequence Diagram: Error! Bookmark not defined.

 Updated Design Class Diagram with methods: Error! Bookmark not defined.

Data flow diagrams- Error! Bookmark not defined.

System Implementation Error! Bookmark not defined.

Conclusion Error! Bookmark not defined.

References Error! Bookmark not defined.

2
Airlines system

Introduction
In today's era, the airline industry is trying to make improvements in their technological as well
as the customer service sector. The improvements are going on in every kind of sector such as
flight inventory or making arrangements in seating, etc.
After the introduction of the airline system in the year 1950s, the worldwide web is undergoing
several changes in terms of providing online reservation services and the other facilities related
to traveling. The Internet has become an indispensable part of the life of humans. Today people
demand to make a reservation from their home itself without moving out of their places.
Therefore, a computerized reservation (online) system is used as a mode to book flight tickets
and make all kinds of flight reservations.

Problem Description
In most of the airline system, the reservation system is running manually by the people. This
process is time-consuming and therefore has become a difficult task for lots of people to
booking tickets all at one go through agents. People are continuously engaged in booking the
tickets to their phones and often find the process cumbersome and irritating when it becomes
difficult for the agents to tackle all sorts of queries on phone itself along with booking the
tickets. It is often observed that the clients tend to forget the details while receiving the phones
for the reservation of the flights. Another difficult task is to keep a record of the people getting
registered while managing the manual current system. All these processes need a large amount
of time for feeding the data and also require immense labor power.

3
Airlines system

System Objectives
1. The major objective is to manage the automated online reservation system for minimizing
the waste of time, manpower and money.
2. Identification of the inefficiencies and errors in the current manual system
3. Determination of the system requirements and designs
4. Implementation of the web developed services and online airline reservation system
5. Validation of the new launch of system analysis and design

Significance of the studies

As far as online reservation system is concerned, it provides the minimization of the time as
well as money and also helps in minimizing repetitive labor. Now there are several kinds of
modes available for the communication between the client and the agent such as phone,
internet, emergency department, and other physical gadgets (Henry, 2001).
It is also observed that many flights have reduced the number of vacancies after the
introduction of the online reservation system and finally led to the maximization of the
utilization of the flight capacity. The burden on the agents and travelers is minimized and also
reduced the frustration level among the travelers at the time of urgent ticket reservation.

4
Airlines system

Components of the online reservation system

Hardware
Hardware defined as any physical assets that need to compile the particular information
processing system. The online reservation system not only includes a computer machine and
monitors but also tangible data and media resources.

Software
All sorts of instructions and commands which are required to process the different types of
mechanisms and programs that help in enabling the hardware devices (Diane, 1993).
Application software and system software help in controlling all sorts of specific tasks and for
keeping the relational database in their wastage of time which could not be possible while
doing the flight reservations in the manual system. The information system are greatly
influenced by the people and people act as a mode to deliver the required information to the
clients thereby, playing a crucial role in the form of professionals, programmers, business
analyst and operators of the computer (Global, 2012).

Procedures
A certain set of instructions and information are combined with hardware as well as software
requirements for the generation of the desired output. They regularly regulate the database
management system and other relational manipulations while managing the Airlines
systematically (Airline, 2012).

5
Airlines system

Business Benefits
The following are the advantages of the online reservation system
1. It offers an easy and convenient mode of booking flight tickets through laptops and
smartphones (Winston, 1995).
2. There is a reduction in the prolonged delays and longtime phone calls while making booking
and reservation.
3. It becomes very simple to cancel the booking or to change the time schedule during
emergencies and unpredictable conditions (Alter, 2008).
4. The travelers need not wait for the customer's service agent’s help and assistance. Since they
can do the same job on their own.
5. The online mode of reservation system has increased the contentment level in the clients
and the airline system is able to capture the customer reviews to make the due changes from
time to time.

6
Airlines system

Business modelling

The global distribution system

7
Airlines system

Application of reservation system

The computer booking system has helped in the adequate management of seating
arrangements and in making my transactions. This system is particularly designed by the
computer reservation system and is under the operation of Global distribution system. This
system handles multiple numbers of Airlines and other customer services. The relational
database system also keeps a record of the hotel room booking after reaching the destination,
etc. The reservation for trains and other modes of travel have also become very convenient
with the computerized reservation system.

8
Airlines system

System design

9
Airlines system

The logical model has been developed for the computerized system that indicates the
procedural steps leading to the business modeling and operating the global distribution system.
The proposed system has led to the development of an efficient and understandable physical
design that is under the realization to execute the logical concepts. All sorts of diagrams such as
use case diagram, system sequence diagram, multilayer sequence diagram, design Class
diagram, domain model Class diagram, etc. help in the management of the flowing of the data
through the sequential stages and also assist in the process of implementation of the systemic
impact (European Parliament, 2008).

Domain Model Class Diagram

10
Airlines system

11
Airlines system

12
Airlines system

Use Case Diagram

13
Airlines system

14
Airlines system

System Sequence Diagram

15
Airlines system

Design Class Diagram:

16
Airlines system

First-cut Sequence Diagram:

17
Airlines system

Multi-layer Sequence Diagram:

18
Airlines system

Updated Design Class Diagram with methods

19
Airlines system

Data flow diagrams-

20
Airlines system

System Implementation

21
Airlines system

Conclusion
The world developed computerized Global system has overpowered advantages and benefits
offered by the manual system. The airline reservation system has offered encouragement to
travelers and consumers to patronize the system. Hence, the user's requirements would
upgrade the applications embedded in the consumer's reservation system and make the online
platform more effective and proactive in offering multiple benefits to the clients indeed.

22
Airlines system

References
1. “Aviation and Space”. Retrieved on May 20, 2012 from Microsoft Encarta Premium

2009 Encyclopedia.

2. “Computerized Reservation System”. Retrieved on May 14, 2012

fromhttp://en.wikipedia.org/wiki/Computer_reservations_system.htm.

3. Airline, 2012http://www.enotes.com/topic/Airline_Reservations_System retrieved on23.May2012

4. Alter, S. L. (1980). Decision support systems: current practice and continuing challenges. Reading,
Mass., Addison-Wesley Pub.

5. C. Winston, S. Morrison (1995): "The Evolution of the Airline Industry", Brookings Institution Press,
South Dakota, Cf. p. 61-62, Computer Reservation Systems.

6. Diane (1993) Computer Reservation Systems: “Action Needed to Better Monitor the CRS Industry and
Eliminate CRS Biases”, DIANE Publishing Company, ISBN1568069774

7. European Parliament: “More Competition in Airline Reservation System – With Protection for
Consumers,” Sept. 4, 2008 retrieved on June 6, 2012 from
http://www.ehow.com/about_5122697_airline-reservation-systems.html.
8. Finley, P. N. (1994). Introducing decision support systems. Oxford, UK Cambridge, Mass., NCC
Blackwell; Blackwell Publishers.

9. Global (2012 ) http://www.businessdictionary.com/definition/Global-Distribution-System-

GDS.htmlaccessed on May 26, 2012

10. Henry R. Luce (2001) “The Riseof the American News Media” The Johns Hopkins University Press
(July 12, 2001)

23