Competency Name: Quality Management for Delivery

This competency refers to the ability of the associate to define, design, review, deploy and adopt the processes that come under the scope of TCS' iQMS framework. This includes
Broad Definition:
the tools, templates, checklists and applications associated with the processes.
Criteria E0 E1 E2 E3 E4
I Criteria for defining
1.Precondition Should have satisfied all the Should have satisfied all the Should have satisfied all the Should have satisfied all the
[ Expressed as a prerequisite criteria of E0 proficiency level criteria of E1 proficiency level criteria of E2 proficiency level criteria of E3 proficiency level
- in terms of academic
qualification AND / OR
industry experience
(whichever is applicable)
AND / OR relevant
knowledge in any other
competency

2. Knowledge
[Expressed as Area of
knowledge and not skill,
includes knowledge of
process, methodologies,
concepts and tools.]
3. Experience
[Expressed as duration in
months / years wrt exposure,
including breadth & the
depth of assignments; also
beyond project experience]
Should have basic knowledge of the iQMS
framework covering organisation policies
and structure, project life cycle, project
procedures, project planning, security etc.
Should have detailed knowledge
of the following iQMS process
areas
- Requirement development and
management
- Design and development
- Verification and validation
- Configuration management and
control
- Service management
Should have detailed Should have knowledge of the
knowledge of the following process for defining, designing,
iQMS process areas - piloting and deploying
- Planning and monitoring processes in the Unit/
- Quantitative performance Organisation related to iQMS
management
- Customer management
- Product/Service Acquisition
and Supplier Management
- Preventive and corrective
action
- Continual improvement

3.1 Type of project Should have at least one year Should have at least 3 years Should have at least 5 years Should have at least 7 years
experience experience deploying iQMS in any experience deploying iQMS in experience deploying iQMS in experience deploying iQMS in any
[Includes 'type' in the form of type of project(s) any type of project(s) any type of project(s) type of project(s)
implementation, end-to-end
project, support, roll outs, Should have experience in Should have experience in tailoring
upgrades, professional tailoring iQMS processes for iQMS processes for Project(s).
services, consulting Project(s).
engagements AND / OR the Should have conducted at least 4
Number of projects AND / Should have conducted at least management/support function
OR Time spent on the 6 project audits in the last one audits in the last one year to verify
project ( for e.g.., 3 year to verify iQMS compliance iQMS compliance
consulting projects of
minimum 6 months duration
; 1 roll out project of at least
18 months]

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3.2 Beyond project Should have conducted at Should have conducted at least
development experience least 2 iQMS Case Study 2 iQMS Case Study sessions
[Includes sessions for Team Member in for Project Leader in last one
[1) Solutioning of proposals last one year year
2) Reviews done
3) No. of contributions made
to trainings/training material]

4. Asset Creation
[Expressed as any reusable
and deployable assets
created in the knowledge
management system of the
organization]
4.1 Process frameworks Should have defined and Should have defined and published
defined published in iQMS at least 2 in iQMS at least 4 processes at the
[Articulated as the process processes at the IOU / IOU / Organisation level
improvement designed OR a Organisation level
new process framework Should have adopted at least 2
designed] best practices while defining
processes related to iQMS at
the Relationship / IOU level in
KNOWMAX
4.2 Tool creation Should have contributed to the Should have contributed to the
[Expressed as a system or digitisation or creation of a digitisation or creation of a
function tool designed OR tool/application for at least one tool/application for more than one
created towards improving iQMS process area at IOU / iQMS process area at the IOU /
business delivery / learning] Organisation level Organisation level

OR

Should have led an end-to-end

digitisation project for at least one
iQMS process area at the IOU /

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4.3 Reusable & deployable
assets created
[Expressed as reusable and
deployable assets created
(like those in Mighty &
OR
No. of training material
created
[Expressed as the number of
relevant training material
created towards
development of a particular
body of knowledge or skill]
5. Industry contribution
[Expressed as the
contributions made to the
industry. This criteria should
be measured by
mechanisms for e.g.: TCS
GEMS]
5.1 Recognized by Peers
[Expressed as the
recognition given by the peer
community and should be
measured by appropriate
mechanism such as TCS
GEMS]
AND/OR
Recognized by a Parent
Body
[Expressed as the
contribution recognized by a
renowned and recognized
parent body]
AND/OR
Invited as Speakers
[Expressed as recognition
from an external body when
it extends an invitation to the
speaker to address a
recognized forum]
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Should have published at least Should have published at least Should have published more than
2 best practices related to 1 white paper within TCS on 1 white paper within TCS on iQMS
iQMS process at the Project / iQMS process design, process design, deployment or
Relationship level in deployment or digitisation in digitisation in KNOWMAX
KNOWMAX KNOWMAX
OR
Should have created at least Should have created more than
two training materials on topics two training materials on topics
related to iQMS related to iQMS
Should have been recognized
as an expert on iQMS (e.g.
Knowmax, JustAsk, etc…)
Should have received at least
one appreciation through the
TCS GEMS application for work
related to iQMS or ideas raised
in IDEAMAX chosen for
deployment
AND
Should have published more than
1 white paper related to process
design/ deployment/ digitisation/
iQMS process areas etc. in a
international forum/journal e.g.
Global SEPG conferences, Agile
Journal, Cutter IT etc
OR
Should have participated as a
speaker /presenter in more than
one process management related
summits/ workshops e.g. Global
SEPG conferences, Quality
Summit etc .
II Assessment / Evaluation
1. Certification
[Expressed as achievement
of external programs -
certifying a part of the
proficiency level,
Achievement of internal
programs - internal trainings
attended]
2. Evaluation Test
[Expressed as a certification LO Assessment
the individual has to achieve
towards the said proficiency
level. (for eg.,Type of tests
for each proficiency should
be defined-like for E0 level it
will be only self assessment,
for E1 it should be panel
review etc)]
Should have completed any one of the Should have completed any one Should have completed the
following: of the following (for IT associates following (for IT associates
- For IT associates - iQMS WBT in only): only):
iEVOLVE, iQMS Quiz (Project Leaders or - iQMS WBT in iEVOLVE, iQMS - iQMS WBT in iEVOLVE,
Team Members) and iQMS Case Study Quiz (Project Leaders), iQMS iQMS Quiz (Project Leaders)
(Project Leaders or Team Members) Case Study (Project Leaders) and and iQMS Case Study (Project
OR WBT on static code analysis in Leaders)
- For IT-IS associates- iQMS WBT for IT- iEVOLVE
IS in iEVOLVE, iQMS Quiz for IT-IS OR
(Project Leaders or Team Members) -iQMS quiz for Japan associates
OR (Project Leaders of Japan location
- For BPS associates- iQMS WBT for only)
BPS in iEVOLVE, iQMS Quiz for BPS
OR
- iQMS Training for Senior Associates
OR
- iQMS Training in ILP
OR
- iQMS quiz for Japan associates
(Team Members and Project Leaders of
Japan location only)
Self Assessment Self Assessment Self Assessment Self Assessment Self Assessment
LO Assessment LO Assessment LO Assessment LO Assessment
Manager Assessment Manager Assessment Manager Assessment SME Assessment
SME Assessment
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 Version History
Project Details:
Unit: Delivery Excellence Group
Parent Project:: Delivery Excellence Group
Project Owner/GL: K Subramanian

Amendment History:
Version Defined By - Role & Group Approved By - Role & Group Facilitated By Date Remarks
1 Iti Mattoo PEG , Delivery Design Group K Subramanian, PEG Delivery Simone Paymaster (601846) 4-Dec-09 Reviewed by Nina Modi (PEG
(85766) Design Head (30104) PDS Head), Jyoti Mohile (PEG
PDS), Krishnam Pericherla (PEG
DD), Royen Fernandes (PEG
PCM) and Haritha Reddy (L&D)

2 Jaydeep Consultant / Delivery Excellence Group Ashley Fernandes (105060) Krishnaiah Kolluru 30-Jul-15 Changes at E0, E1 and E2 to align
Chakraborty Head - Program and Change (153009) with the learning objects in
(127657) Management iEVOLVE

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