C2MC COMPUTER REPAIR AND SERVICES

________________

A BUSINESS PLAN
Presented to
Mr. Erick M. Regalado
Faculty Member, STI College Balagtas
Balagtas, Bulacan

________________

In Partial Fulfillment
of the Requirements of the Degree
Bachelor of Science in Computer Engineering

________________

By:
Christian P. Galo
Mark David M. Mesa
Kyle Nicholas Rei R. Salera
Charles Angelo D.R San Pedro

October 2018

0
COMPANY’S LOGO
 Table of Contents

PAGE .............................................................................................................................. 1

COMPANY’S LOGO........................................................................................................ 2

TABLE OF CONTENTS .................................................................................................. 3

EXECUTIVE SUMMARY..................................................................................................4

ACKNOWLEDGEMENT ................................................................................................. 5

INTRODUCTION............................................................................................................. 6

Chapter 1: Definition of the Business ................................................................... 5

1.1: The nature of the company................................................................. 5

Chapter 2: Market Research and Analysis .......................................................... 5

2.1: Marketing Objectives and Goals........................................................ 5

2.2: Marketing Strategies and Tactics....................................................... 5

Chapter 3: Development Plan............................................................................... 5

Chapter 4: Manufacturing Plan............................................................................. 5

Chapter 5: Distribution and Service Plan.............................................................. 5

5.1: Marketing penetration....................................................................... 5

5.2: Pricing............................................................................................... 5

Chapter 6: Organizational Plan............................................................................. 5

6.1: Human Resources............................................................................ 5

6.2: Forms of Organization ...................................................................... 5

6.3: Duties and Responsibilities .............................................................. 5

Chapter 7: Development Schedule....................................................................... 5

 Chapter 8: Financial Plan ..................................................................................... 5

8.1: Total Project Cost ............................................................................. 5

LIST OF FIGURES

Figure 1: Production Process

Figure 2: Location and Layout

Figure 3: Perspective

Figure 4: Floor Plan

Figure 5: Organizational Chart

LIST OF TABLES

Table 1: Project Income Statement

CURRICULUM VITAE

Christian P. Galo

Mark David M. Mesa

Kyle Nicholas Rei R. Salera

Charles Angelo D.R San Pedro

 EXECUTIVE SUMMARY

This report was conducted in order to determine the viability and feasibility of
putting a computer repair and services shop. The proposed business name C2MK
Computer Repair and Services will provide computer and technical consulting
(repairs, training, networking and upgrading service) to local small business as home PC
users.

C2MK Computer Repair and Services is located at Balagtas near Balagtas Town
Center, McArthur Highway in Balagtas. A unit with a total of 60 square meters. Examinees
found out that there is no problem in transportation, power, and water supply because it
is located near the highway, rather it is more convenient. One asset of placing the shop
near the highway is the convenience of advertising it to the customers. It is also along
with universities and colleges near at Balagtas Town Center.

C2MK Computer Repair and Services will offer an affordable, on-demand service
for these customers. We can also offer maintenance agreements on small companies
that can generate monthly income. For our clients near the area we can offer services
that can go on their place.

The target market are the customers typically don’t have a full-time IT person, but
have full-time IT management needs.

The total project cost is _________, while the net income on the first year of
operations is assumed to be ______________. The Return of Investment (ROI) is
__________% to become successful. It should maintain an effective cost.
 ACKNOWLEDGEMENT

We would like to gratefully acknowledge the contributions of several people in

completing this business plan.

First, we would like to give gratitude to our adviser Mr. Enrique M. Regalado. He
gave his concerns by giving us enough time and complete explanation of the study.

Second, we would like to give our appreciation to our families who have been
there for us and give their support in all we do. To our friends and classmates who show
their care in doing this study.

Last but not the least; we would like to express our heartfelt thanks to God
Almighty. To him who gave us strength and knowledge to complete and finish this
business plan. We praise you God

Christian P. Galo

Mark David M. Mesa

Kyle Nicolas Rei R. Salera

Charles Angelo D.R. San Pedro

 INTRODUCTION

The key is providing non-IT and other customers to provide repairs and other
service to satisfy the customer needs.

Providing services to the other customers is a difficult task that’s why we conduct
this business plan.

We, C2MK Computer Repair and Services are planning to serve a computer
repair and services to our clients. We are planning to serve a good service providing a
well-maintained facility.

Our goal is to set the standard for on-site computer solutions through fast, on-site
service and response. Our customers will always receive one-on-one personal attention
at a very affordable price.

This study aims to formulate an effective establishment where the researcher’s

vision will be in reality, attainable through the means the researchers has come up. It is
to provide a comprehensive business plan for the future entrepreneur to us.
Chapter I: DEFINITION OF THE BUSINESS

C2MK Computer Repair and Services is located in Borol 1st Balagtas, Bulacan. The
room is fully air-conditioned and measuring 60 square meters. The is available with
electricity and water services. The transportation is also available.

The place has been planned because of the accessibility of the vehicles around.
The place is located at the center of the city and near the two colleges; STI College
Balagtas and College of Saint Lawrence.

Our shop will be opened at 9 o’clock in the morning up to 7 o’clock in the

evening, seven days a week.

1.1 The Nature of the Company

Our shop, C2MK Computer Repair and Services is a type of Computer Repair and
Services which serves different kind of services such as Repairing, Troubleshooting,
Printing and downloading of files.

We choose Computer Repair shop because in this generation we are using computers
in our daily life and non-IT person cannot repair their own computers.

1.2 Products or Services to be offered

C2MK Computer Repair and Services compared to other repair shop in Balagtas we
offer affordable labor services starting at “Php 200.00” and affordable replacement
parts. For printing we offer “Php 1.00” for large volume of printing.
Chapter II: MARKET RESEARCH AND ANALYSIS

2.1 Marketing Objectives and Goals

Our primary objectives are to present and offer services to the potential clients a
better quality repair service so that our customer is satisfied, because if we
provide a better quality service the customer will come back again to have our services.

2.2 Marketing Strategies and Tactics

For us to be successful in making this company we have different marketing

strategies to compete to other computer services shop. Our computers, air-conditions
and other equipment are always in good condition so that our potential customers will
be impressed. We can provide Wi-Fi on the customers while waiting their units to be
fixed.

Our employees are always friendly to our customers so that they are easier to
approach. Also we can provide discounts on some of our services like formatting and
downloading of files.
Chapter III: DEVELOPMENT PLAN

Location and Layout

Figure 3-1: Location and Layout

Perspective

Figure 3-2: Perspective

Floor Plan

Figure 3-3: Floor Plan

Chapter IV: MANUFACTURING PLAN

Production Process

Figure 4-1: Production Process

Chapter V: DISTRIBUTION AND SERVICE PLAN

5.1 Market Penetration

To be able to compete on the compete on other computer repair and services in

Balagtas we must think of strategies to enter in the competition. One of the strategies
we come up with is to decrease our service fee and other components that can be use
as replacement. We will provide a comfortable ambiance on customers so they will be
comfortable while waiting on their units. We should be friendly to our customers.

5.2 Pricing

Our prices in our services is affordable for our potential clients/customers. The
labor on our repair services is 200 pesos per unit and on printing services is 2 pesos per
page.

Chapter VI: ORGANIZATIONAL PLAN

6.1 Human Resource

The propose project is service-oriented, it requires human body. The following is

summary of labor requirement:

Position Manpower Required

Manager 1

Cashier 1

Computer Technician 3

Computer Assistants 1
6.2 Forms of Organization

The propose plan will be partnership as its business organization since the
business plan is simple and to avoid further obstacle. The amount needed to put a
business such as C2MC Computer Repair and Services is not that high to require a
number of people to finance it.

6.3 Duties and Responsibilities

Manager

1. Manage and control the operational activities in the business establishments;

2. Giving the orders of the establishment in selection, recruitments and hiring
personnel;
3. Implements business policies;
4. Handle customer request and complaints;
5. Assess and reviews actual conditions, status of operations and progress of
activities; and
6. Evaluate the nature of extent of financing needs.
7. Ensures that service is performed at the highest level.

Cashier

1. Liable for all cash and monetary transactions;

2. Keep the records of collections and receipts; and
3. Prepares the payroll and distributives pay slips and receipts.

Computer Assistants

1. Assisting customer’s needs.

2. Attentive to customer’s needs.
3. Assigned and checks all units of computer
 4. Arranges stocks and deliveries for replacement parts.
5. Advise the customer of the information relating on service, such as its warranty
or how to look after it.

Computer Technician

1. Responsible for installing, repairing and troubleshooting; and

2. Responsible for the proper maintenance of all units of computers in terms
of services.
3. When necessary, be able to give in-depth technical advice about parts or
specification on the computer
ORGANIZATIONAL CHART

MANAGER

CASHIER

COMPUTER ASSISTANT

COMPUTER TECHNICIAN

Figure 6-1: Organizational Chart

CHAPTER VII: DEVELOPMENT SCHEDULE

Figure 7-1: Production Process

CHAPTER VIII: FINANCIAL PLAN
8.1 Total Project Cost
1. Total Fixed Assets
Computer (40,000 x 3 units) 120,000
Air conditioning unit (1) 15,000
Printer (1) 5,000
Telephone(1) 1,000
TOTAL ( Equipment’s) 141,000
Long Table 3pcs (2000 each) 6,000
Cashier’s Table 5,000
Computer Table 3,000
Plastic Chairs 10 pcs (200 each) 2,000
TOTAL (Furniture’s) 16,000
TOTAL FIXED ASSETS 151,000

2. Office Supplies Expenses

Office supplies expenses is escalated at 1% per annum.
Items Quantity Price Total Amount
Log book 8 50 400
Bond Paper (Short) 1000 rims 20 20,000
Bond Paper (Long) 500 rims 22 11,000
Ball pen 5 packs 20 100
TOTAL 31,500

3. Schedule of Salaries and Wages

Salaries and Wages are escalated at 10% per annum.

Position No. Monthly Salary Annual Salary

Manager 1 10,000 100,000
Cashier 1 5,000 50,000
Computer 1 5,000 50,000
Assistance
Computer 3 5,000 50,000
Technician
TOTAL 250,000

4. Taxes and Licenses

Taxes and Licenses are escalated at 10% annually.
Department of Trade and Industry
Registration Fee 500
Notarial Fee 100
Mayors Permit and Licenses 1,500
Electrical 2,000
Signboard 4,500
Barangay Clearance 50
TOTAL 8650

5. Rent Expenses

Rent Expense is escalated at 5% per annum.

15,000/month x 12 = 180,000/annum

6. Telephone Bill
Local Calls (750/month x 12) 9,000
Internet (2,000 x 12) 24,000
TOTAL 33,000

7. Electricity
 Electricity is escalated at 5% per annum.
Electricity (4,000 x 12) = 48,000/annum

8. For Advertisements
Banners 15 pcs (200 each) = 3,000
Flyers 200 pcs (5 each) = 1,000

9. Miscellaneous expenses are escalated at 5% per annum.

10. It was assumed that sales were all by paid by the customers in cash
basis.

8.2 Financial Statement

YEAR 1 YEAR 2 YEAR 3

Gross Sales 700,000.00 750,000.00 800,000.00
Less: Cost of Sales 136,000 152,000 202,000
Gross Profit 564,000 598,000 598,000
Less: Operating
Expenses
Sales and Wages 250,000 270,000 280,000
Taxes and Licenses 8,650 8,650 8,650
Repair and 10,000 10,000 10,000
Maintenance
Electricity 48,000 50,000 53,000
Rent Expenses 180,000 190,000 190,000
Advertising Expense 4,000 4,000 4,000
Total Operating 500,650 532,650 545,650
Expenses
Net Income 63,350 65,350 52,350
Curriculum Vitae of Researchers
 Curriculum Vitae of
CHRISTIAN P. GALO
1282 Bagong Sikat Tabang Plaridel Bulacan
Galo_Christian06@yahoo.com
09956191368

EDUCATIONAL BACKGROUND
Level Inclusive Name of school/ Institution
Dates
Tertiary Present STI College Balagtas
High March 2011 Bethel Christian Academy
School
Elementary March 2007

PROFESSIONAL OR VOLUNTEER EXPERIENCE

Inclusive Nature of Experience/ Name and Address of
Dates Job Title Company or Organization

Listed in reverse chronological order (most recent first).

AFFILIATIONS
Inclusive
Name of Organization Position
Dates

Listed in reverse chronological order (most recent first).

SKILLS
SKILLS Level of Competency Date Acquired
Computer Programming Moderate 2015

TRAININGS, SEMINARS OR WORKSHOP ATTENDED

Inclusive Title of Training, Seminar or Workshop
Dates
October 2017 PROTEUS 8: An Aid to Engineering Design and Simulation
October 2017 Introduction to AutoCAD
October 2017 Introduction to WordPress and Joomia
 Curriculum Vitae of
KYLE NICOLAS REI R. SALERA
183# Borol 1st, Balagtas, Bulacan
knr.salera23@gmail.com
+639064435534

EDUCATIONAL BACKGROUND
Level Inclusive Name of school/ Institution
Dates
Tertiary Present STI COLLEGE BALAGTAS
HighSchool March 2013 Sto. Niño Academy
Elementary March 2009 Children’s Mindware School Inc.

PROFESSIONAL OR VOLUNTEER EXPERIENCE

Inclusive Nature of Experience/ Name and Address of
Dates Job Title Company or Organization

Listed in reverse chronological order (most recent first).

AFFILIATIONS
Inclusive
Name of Organization Position
Dates

Listed in reverse chronological order (most recent first).

SKILLS
SKILLS Level of Competency Date Acquired
Computer Programming Moderate 2015

TRAININGS, SEMINARS OR WORKSHOP ATTENDED

Inclusive Title of Training, Seminar or Workshop
Dates
October 2017 PROTEUS 8: An Aid to Engineering Design and Simulation
October 2017 Introduction to AutoCAD
October 2017 Introduction to WordPress and Joomia
 Curriculum Vitae of
CHARLES ANGELO D.R. SAN PEDRO
101 Bernardo St. Bolacan, Bocaue, Bulacan
charlesangelo.csp@gmail.com
09661597378

EDUCATIONAL BACKGROUND
Level Inclusive Name of school/ Institution
Dates
Tertiary Present STI College Balagtas
High March 2014 Dr. Yanga’s Colleges Inc.
School
Elementary March 2010 Bolacan Elementary School

PROFESSIONAL OR VOLUNTEER EXPERIENCE

Inclusive Nature of Experience/ Name and Address of
Dates Job Title Company or Organization

Listed in reverse chronological order (most recent first).

AFFILIATIONS
Inclusive
Name of Organization Position
Dates

Listed in reverse chronological order (most recent first).

SKILLS
SKILLS Level of Competency Date Acquired
Computer Programming Moderate 2015

TRAININGS, SEMINARS OR WORKSHOP ATTENDED

Inclusive Title of Training, Seminar or Workshop
Dates
October 2017 PROTEUS 8: An Aid to Engineering Design and Simulation
 Curriculum Vitae of
Mark David A. Mesa
891 Mendoza St. Lolomboy, Bocaue, Bulacan
mesamarkdavid@gmail.com
+639667095889
EDUCATIONAL BACKGROUND
Level Inclusive Name of school/ Institution
Dates
Tertiary Present STI College Balagtas
TechVoc None None
High March 2014 Jesus Is Lord Colleges Foundation.
School
Elementary March 2010 Lolomboy Elementary School

PROFESSIONAL OR VOLUNTEER EXPERIENCE

Inclusive Nature of Experience/ Name and Address of
Dates Job Title Company or Organization
None None None
None None None
None None None
None None None
Listed in reverse chronological order (most recent first).

AFFILIATIONS
Inclusive
Name of Organization Position
Dates
None None None
None None None
None None None
None None None
Listed in reverse chronological order (most recent first).

SKILLS
SKILLS Level of Competency Date Acquired
Microsoft Office Tools Average 2010
Computer Servicing Moderate 2016

TRAININGS, SEMINARS OR WORKSHOP ATTENDED

Inclusive Title of Training, Seminar or Workshop
Dates
2017 PROTEUS 8