Eliza Alaniz Mendoza

Edinburg, TX (956)-467-8397 / Elizaamendoza@yahoo.com / www.elizaamendoza.weebly.com

Professional Profile
Providing a profound impact on the organization where it is privilege in representing goals. My desire is to
work for a business industry that embodies integrity where implementing purpose and dedicate skills to
leadership. The traits that characterize my traits are enterprising people in a position of authority with skills to
direct and control group activities. Through social cooperation I seek to accomplish by leading with humble
authority. Being a friendly and outgoing person, allows me to instinctively nurturing and helpful. Artistic
qualities permit my skills to be creative and innovated. When it comes to striving for excellence, my outlook
gives me an advantage in interpersonal relationships.
Career Experience
Allstate | Insurance Sales Agents – Title: Office Manager - Mission, TX July 2012 – July 2015
 Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including
automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop,
and medical malpractice.
 Perform administrative tasks, such as maintaining records and handling policy renewals.
 Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.
 Customize insurance programs to suit individual customers, often covering a variety of risks.
 DUTIES: Personal & Commercial Insurance, Customer Service and Retention Specialist, Office Manager.

VIP Insurance | Title: Commercial Insurance Sales Agent- Pharr, TX May 2010 – April 2012
 Perform administrative tasks, such as maintaining records and handling policy renewals.
 Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective
clients.
 Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive
technical assistance in developing new accounts.

Truckers Insurance | Title: Commercial Insurance Sales Agent- San Juan, TX. May 2004 – April 2008

 Examine letters from policyholders or agents, original insurance applications, and other company documents to
determine if changes are needed and effects of changes.
 Review and verify data, such as age, name, address, and principal sum and value of property on insurance
applications and policies.
 Process and record new insurance policies and claims.
 Check to ensure that appropriate changes were made to resolve customers' problems.
 Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills.
 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as
well as actions taken.
Edinburg School District- Elementary, Secondary and High School Substitute Teacher - Aug. 2000- May 2004
Education
College: South Texas College McAllen, TX.
Bachelor's - Organizational Leadership 3.5 GPA Dec. 2017 - May 2019
Associates in Applied Arts - Interdisciplinary Studies Aug. 2016 - Dec. 2017
Edinburg High School | Edinburg, TX. 98 Average Top 10%-3 Yr graduate Graduated - June 1998

Skills –Account Receivable, Bilingual, File Case Management, Communication, Computer Literacy (Office
Professional Plus, Excel,Word), Customer Service Retention, Document Management, Motivational Trainer, Problem
Solver, Self-Disciplined, Self-Motivated