A study on the consumer behaviour of

zoom car
1. Name :
2. Gender: Male Female
3. Age :
4. Education qualification :
A. Up to class x b. up to class xi
c. Graduate d. post graduate
e. none

5. Annual income:
A. below 1 lakh b. 1lakh – 5 lakh
c. 5 lakh – 10 lakh d. 10 lakh – 15 lakh
d. above 15 lakh

Please tick the following questions

1. Zoom car is one of the best option to selfdrive car rent-
a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree
2. Zoom car App is very user friendly-
a. Strongly disagrees
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

3.I would like to have selfdrive rent service in Zoom car-

a. Strongly disagree
b. Disagree
 c. Neutral
d. Agree
e. Strongly agree
4.Zoom car service is available in most of places in Kolkata-
a. Strongly disagree
b. Disagree
c. Neutral
d.Agree
e.Strongly agree

5.Zoom car is good customers services-

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

6.Zoom car gives any discount offers-

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e.Strongly agree

7.Zoom car makes good advertisement-

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

8. Zoom car is very effective for busy customer

a. Strongly disagree
b. Disagree
 c. Neutral
d. Agree
e. Strongly agree

9.Zoom car makes many payment options-

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

10.Zoom car get any situation –

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

11.Zoom car saves many times-

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

12.Zoom car is help in emergency situation-

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

13. Zoom car is effective to compare the other apps-

a. Strongly disagree
b. Disagree
c. Neutral
 d. Agree
e. Strongly agree

14.Zoom car was cost effective or not-

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

15.Can be guided by Gps or different mobilized apps

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

16.Zoom car is convenient way, contrary to public transport-

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

17. Zoom car provide best quality (clean or manufactured

parts) of cycle-
a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree

18. In zoom car transportation is less risk of accident,

technical failure or breakdown –
a. Strongly disagree
b. Disagree
 c. Neutral
d. Agree
e. Strongly agree

19.Can Zoom car gives cancellation policy?

a. Strongly disagree
b. Disagree
c. Neutral
d. Agree
e. Strongly agree