MELANIE ELLIS

825 East O Street Apt 234, Russellville, Arkansas, 72801 · 501-596-1628

Mellis10@atu.edu

EXPERIENCE
MARCH 2016 – AUGUST 2016
DAY CARE ASSISTANT, KAREER KIDS
 Maintain a safe play environment
 Identify signs of emotional or developmental problems in children and bring them to
parents’ or guardians’ attention
 Positive and cheerful attitude
 Dress children and change diapers
 Organize and participate in recreational activities and outings, such as games and field
trips

JUNE 2015 – AUGUST 2016

DAY CARE ASSISTANT, MARTIN STREET YOUTH CENTER
 Observe and monitor children’s play activities.
 Keep records on individual children, including daily observations and information about
activities.
 Provide a safe and healthy environment for infant, children and school age.
 Communicate with children and parents to maintain a relationship in a multi-
collaborative environment.
 Deliver daily care with a warm and friendly manner even within a hectic and active
setting.

FEBURARY 2018 – FEBURARY 2019

CALL CENTER REPRESENTATIVE, ASURION
 FILE CLAIMS FOR LOYAL CUSTOMERS WITH INSURANCE POLICIES
 ASSIST CALLERS WITH INQUIRIES, COMPLAINTS, OR PROBLEMS.
 ENGAGED IN ACTIVE LISTENING WITH CUSTOMERS, CONFIRMING OR CLARIFYING
INFORMATION
 GIVE STATUS UPDATES ON REPAIRS, ORDERS, AND APPOINTMENTS
 UTILIZE SOFTWARE, DATABASES, SCRIPTS AND TOOLS APPROPRIATELY
 PROVIDED VERBAL AND WRITTEN FEEDBACK.

EDUCATION
MAY 2019
BACHELOR DEGREE OF PROFESSIONAL STUDIES, ARKANSAS TECH UNIVERSITY
 Associates Degree of Arts.

MAY 2014
HIGH SCHOOL DIPOLMA, JACKSONVILLE HIGH SCHOOL

SKILLS
 Great written and verbal communication skills  Quick learner and adapts well to new things
 Patience  Great Leadership skills
 Highly developed time management and  Excellent computer operating skills
organizational skills including Microsoft Office
 Active listener  Critical thinker
 Competent in simultaneously multi-tasking with  Competent in Culture Diversity
success  Reliable
 Creative

REFERENCES

Glen Lane
Program Director
Martin Street Youth Center
(501) 416-1003
Jacksonville, Arkansas 72076

Charnise Virgil
Clinical Billing Compliance Director
University of Arkansas for Medical Sciences
(601) 467-7971
Little Rock, Arkansas 72205