Exit Process Guidelines

Contents
1. High level Exit Process
2. Exit Process SLAs
3. Role of your Supervisor & Case manager in your Exit
4. Check Exit Details (DOR, LWD etc)
5. Contact Details updation
6. To-Do list on or before LWD
7. Important Tools / Contacts
8. Important Points
9. Appendix

Copyright © 2016 Accenture All rights reserved. 2

High Level Exit Process

Employee Supervisor & HR receives a trigger with Exit ticket

resignation
updated
on AST
Case manager assigned.
Details sent to employee, Supervisor & HR

Supervisor Approval

Case Manager Approval

BL & HRM Approvals (for certain Exits) 21 days after all

checklist closure

Relieving Letter &

If all
Full & Final
checklists
settlement
closed

Copyright © 2011 Accenture All rights reserved.

 Exit Process SLAs
Stages TAT
Supervisor Approval LWD – 14 WD
Case Manager Approval LWD -12 WD
RAM (Resignation Acceptance Mail) LWD - 10 CD
Exit Interview LWD - 5 WD
Supervisor Checklist LWD - 1 WD
Finance Checklist LWD - 2 WD
RMS Checklist LWD - 1 WD
Lib Checklist LWD - 1 WD
Tech Checklist LWD
E Travel Checklist LWD
Workplace/ F&S LWD
My TE Checklist LWD + 2 WD
Expense Checklist LWD + 3WD
FFS Closure LWD + 16 WD
will be dispatched on 25th Calendar day from LWD, subject to
RL
closure of all checklists

Notes:
• Path for Exit Ticket Status (Supervisor and Exit Case Manager approval/pending status) :
https://ast.accenture.com –> Request Status -> Exit Status –> ‘Click on the Exit Ticket Num’
• Exit Ticket Status on AST will remain “Open” even on your LWD, no action required from your end on this
• If there is a change in the LWD, then employee will receive the revised RAM with updated LWD
• Exit checklists will be closed by concerned stakeholders as per the respective timeline. No follow-up required from
employee’s end.

Copyright © 2016 Accenture All rights reserved. 4

Role of your Supervisor & Case manager in Exit Process
Supervisor
• Supervisor approves the Exit request on AST (LWD – 14 Working days)
• Supervisor will have to close the Supervisor checklist (LWD-1 WD). This will impact F&F credit and
RL dispatch.
• Any changes required in your DOR, LWD has to be validated and approved by your supervisor
• Supervisor validates and updates the Role description updated by employee while raising the Exit
request. (If you need any change in this, please connect with your supervisor as the Roles & responsibilities updated by
employee will be considered for providing Credence letter in future)

Case Manager
• Case Manager approves the Exit request on AST (LWD – 12 Working days)
• Case Manager should be looped in for any discussions pertaining to changes in DOR / LWD
• Any exception to standard Notice period guidelines should be validated and approved by Case
manager post which this will be taken ahead for further approvals from leadership
• Case Manager provides support on your Exit process & answers your HR queries pertaining to your
Exit. (You need to connect with Finance on myrequests for any queries related to Finance and case manager is not
responsible for answering your Finance queries)

Important Notes :
• Please refrain from taking leaves during your Notice period.
• If any employees stops reporting to work / goes on unapproved leave during NP, this will be
considered as “Absconding Post Resignation” and appropriate disciplinary action would be taken
Copyright © 2016 Accenture All rights reserved. 5
Check your Exit details
Resignation Date
• Please check if your Date of Resignation has been accurately captured on AST
• If there is any mismatch, please highlight the same to your case manager by attaching a copy of your
resignation email

Notes:
• Please send email to Exits.cm@accenture.com only and not to Individual email IDs of the case
managers
• Mention your Exit request number/Employee ID in the subject line without fail
• For any supervisor changes required on AST, please write to exits.cm with current supervisor’s
enterprise ID

Relieving Date
Every employee needs to serve the Notice Period as per the Terms of employment.
• Your Last working Day (LWD) / Relieving Day would be based on the Notice Period applicable at
your career level.
• Employees on probation will have to serve 30 days Notice period
• Early release requests will not be entertained and any such request should be highlighted / discussed
with the case manager
• LWD can fall on a weekend /public holiday as well. Please ensure that you close your exit formalities
(submission of ID card , laptop etc on the working day prior to your Reliving date

Copyright © 2016 Accenture All rights reserved. 6

Update Contact Details

Update your contact details as Accenture would communicate with you basis the contact details updated
on AST

• In case you wish to change the details, please raise a request on Myrequest immediately
✓ Contact Number :
✓ Alternate Mailing Address (Your Relieving Letter (RL) would be sent to this address)
• For updating Personal Email: You can now update your personal email address directly on Accenture
People Pages - https://people.accenture.com (Your Relieving Letter Soft Copy will be sent to this email
ID after your LWD)

Note: - Respective changes will reflect on AST within 3-4 working days

Copyright © 2016 Accenture All rights reserved. 7

 Employee To-Do list (on or before LWD)
• Go through the “Employee Rights and Responsibilities” document received when your Exit ticket was raised on AST to
understand your rights and responsibilities with respect to the exit process.

• Handover all the assets/articles (Pocket & Display ID cards, Access cards, Amex card, RSA token, pedestal keys, Parking
sticker, library books etc.) on or before your LWD

• Submit the Employee checklist on AST on or before your LWD (For any queries, you can also connect with ECS)

• Transfer the CP points if you have any budgets available (as supervisor / CC)

• Utilize your CP points (if you have received any points ) before your LWD as you will lose access to the portal after LWD

• Submission of MY TE needs to be done 2 days before LWD

You will lose access by 12 noon on your LWD and hence request you to close everything on or before the timeline

Copyright © 2016 Accenture All rights reserved. 8

 Employee To-Do list (on or before LWD) - Return of IT Assets
• Handover all the IT Assets (Laptop, EUSB , Headset, Tablets, Mobile phones etc.) on or before your LWD at issued location.

• Track the IT assets assigned to you at View My Assets. If you do not possess any IT asset, no action required from your end.

• Consumables  Write to IndITAssetCompliance@accenture.com for return/ownership transfer.

• Desktop
✓ Release  Contact Project POC/Manager
✓ Ownership Transfer  https://itsupporttools.accenture.com/itservices/frmesologin.aspx --> Asset & Logistics 
ITAssetNameTransfer

• Laptop
✓ Asset Decommission:
Raise request at https://itsupporttools.accenture.com/itservices/frmesologin.aspx --> Asset & Logistics  Decommission
Request. Note: Laptop must be returned at issued location.
✓ Ownership Transfer :
Raise request at https://itsupporttools.accenture.com/itservices/frmesologin.aspx Asset & Logistics ITAssetNameTransfer

• Failing to return IT Assets within the timelines will lead to a recovery of PO (Purchase Order) value of the asset in your full and
final settlement.

• Contact IndITAssetCompliance@accenture.com for any queries related to return of IT Assets.

Copyright © 2016 Accenture All rights reserved. 9

 Important Tools / Contacts
Important Tools URL Reference

Please login to update your details and also to see the status of your exit
AST https://ast.accenture.com
request
Login to download your pay slips, check Finance exit checklist, update your
Allsech https://smartpay.allsectech.com/Accenturelogin
contact details for finance related queries

IT Assets tagged https://myequipment.accenture.com To check the assets tagged under your name

ESPP https://myholdings.accenture.com To close/Sell your shares you have got under ESPP program

Query Employee Status Reachable at

On or before LWD Concall – details provided around LWD

You can reach out to the
Finance Team through
any of the following
Finance communication channels
for clarifications on Exit
& Final Settlement
Process
If you need to submit a request for any of these Payroll Categories: Banking,
Car Lease, Duck Creek Employees, Electronic Meal Card, Exit, NPS, PAN
Number, Payroll Feedback, Salary, Year-end Tax, Zenta Employee the
On or before LWD please log your request on support.accenture.com
You can follow the below path in the new Portal:
Accenture Support > Human Resources and Payroll > Payroll > Ask Payroll
For Full &Final Settlement Related Queries :
Payroll.Settlements@accenture.com
For Provident Fund and ESIC Related Queries :
EB.Socialsecurity@accenture.com
After LWD
For Time and Expense OR Insurance Related Queries :
EB.TE.Exit@accenture.com

Write email to these ids from your personal email id only

“Reach to right point for quicker and better response / turnaround”

Copyright © 2016 Accenture All rights reserved. 10
 Important Tools / Contacts
Query Employee Status Reachable at

Please log your request on support.accenture.com

My TE Resigned – Notice Period
You can follow the below path in the new Portal:
Accenture Support > Human Resources and Payroll > Time and Expense > Ask T&E

Amex Card Resigned – Notice Period Please clear the dues & drop email to manjunath.shetty@accenture.com
HR Resigned or Left ECS (2222) / Case Manager / Your People Advisor
Proof of Employment Left India.HRSS.ESL@accenture.com
Proof of Employment Resigned – Notice Period Raise a Credence request on AST (https://ast.accenture.com/)
Send request to eramesh@orientalinsurance.co.in / indira.ms@orientalinsurance.co.in
Insurance Portability Resigned – Notice Period
45 days prior to LWD
INDIA.HRSS.Exits@accenture.com

Below is the escalation matrix for Relieving Letters :

Level 2 escalation point
Relieving Letter Left
Level 3 escalation point
Level 4 escalation point
Level 5 escalation point
Exits.CM@accenture.com
santosh.chandran@accenture.com
sudha.krishna@accenture.com
akram.khan@accenture.com

• To get access ( for login credentials) as an ex-employee for myRequests, please write to hds-as-bpo@accenture.com from
your personal email id post your LWD

“Reach to right point for quicker and better response / turnaround”

Copyright © 2016 Accenture All rights reserved. 11
Important Points
▪ Finance team will receive the resignation input anytime on/after LWD-12 days and post that exit formality communication from
finance team would be emailed to employees personal/official email id.

▪ Employees can access ‘Allsectech’ portal and go to the following path for Finance - Exit related FAQ’s.

‘FAQs & NPS’ > ‘Consolidated Payroll FAQs’

▪ Employees can join the Finance Exit Helpline once you received the exit formality mailer from finance team.

▪ During the exit process, finance team checks for all the recoveries due from the employees. Recovery details would be updated in
ALLSEC.

▪ Recoveries, if any, calculated & communicated by finance needs to be paid by DD.

▪ Finance checklist will be approved in AST 2 days before the LWD only in case if employees completes all the exit formalities.

▪ Employees will receive RAM (Resignation Acceptance Mail) 10days before LWD in official and personal email id.

▪ Relieving Letter will be dispatched on 25th Calendar day from LWD, subject to closure of all checklists, Leased Car ownership
transferred away from Accenture (If any) and No recovery.

▪ PF Withdrawal forms will be emailed along with the Relieving letter softcopy mail post completion of Full & Final settlement.

▪ Vpay : You need to be active in the system on the date of disbursement to receive the Vpay. It is not paid on pro-rata basis on your
LWD (if your LWD is falling before date of disbursement) . For any other queries on Vpay, please connect with your People
advisor.

Copyright © 2016 Accenture All rights reserved. 12

Appendix

13
Submission of Time Report for the last fortnight

Charge to the appropriate WBSE until your LWD & for the remaining days in the Fortnight, please follow below the steps:-
1) MyTE>> Work Schedule>>custom work schedule>>create.
2) Modify the hours to “zero” for rest of the fortnight and Save.
3) Click on Submit. The respective cells will be greyed out in the timesheet.

Example: If your LWD is on 23rd July, please follow below steps

➢ Open MyTE tool (https://myte.accenture.com/)
➢ In the July 31 Time screen, click on Work Schedule
➢ Click on Create Tab against ‘Custom work schedule for this period only’
➢ Remove the standard working hours charged on after July 23, 2016 (here from July 24 to July 31)
➢ Click on Save
➢ Enter Time and Expenses (if any) for days that you were active
➢ Submit the Time Report.

Notes :
• WBSe will be provided by your supervisor. For any queries related to WBSe, please reach out to your people advisor
• Dial 3333 from any Accenture office across locations for MyTE related queries.
Copyright © 2016 Accenture All rights reserved. 14
ECS (Employee Connect Services – HR Helpline) Contact details:

• Dial 2222 from any Accenture office across locations in India and get timely and accurate responses.
• The ECS team is available from 10:00am to 10:00pm, Monday through Friday to answer your queries.
• You can also log your queries on MyRequest under the HR Question.

Bangalore +91 80 4077 2222

Chennai +91 44 6118 2222
Gurgaon +91 124 393 2222
Hyderabad +91 40 6692 8222
Mumbai +91 22 6186 5112
Noida +91 120 476 4222
Pune +91 20 4145 2222
Kolkata +91 33 442 762222

Copyright © 2016 Accenture All rights reserved. 15

Thank You !

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